Best hotels in Ciudad - Downtown District (Cancún)
Located in Cancun (Downtown Cancun), Suites Malecon Cancun is within a 10-minute walk of Plaza Las Americas and Dubai Palace Casino. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
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Overall 8,9 Excellent
Based on 1 532 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10,0
Pros: Room clean and great view.
Excellent
9,6
Pros: Perfect. Best luxury apartment I've ever had for a cheap price
Excellent
9,6
Pros: Great location, very safe. Great gym and pool facility. Staff very friendly and help. Security service exceptional. Nice kitchen
Good
6,3
Pros: Large shopping centre below. Beautiful swimming pool area. Large apartment.
Excellent
10,0
Pros: Really easy to get around. Real close to plaza Americas so that was convenient
Excellent
10,0
Pros: What can I say.. well ill try.. The place is spotlessly clean, 1 bed apt with sea view, it is NOT small!! All mod cons, access to shopping centre for supermarkets etc,, Above all , the staff are a credit to their employer!!! Give em a raise,.. ive been around south america and i understand. That they are some of the friendliest people on the planet, however, these ones are exceptional!! If you booking in cancun, this is for you!!
Good
6,0
Pros: How much was included in the room: Dishes, etc.
Closeness to the shopping mall and restaurants
Excellent
9,6
Pros: Shopping area close, apartment feels like home, great balcony with a view, safe, good kitchen facility, gym and pool very good, recreational lobby
Mediocre
3,8
Pros: Nothing
Excellent
9,2
Pros: Super nice environment! Great location...! Good breakfast and restaurant staff...! We enjoy it 100%...! But seriously is little price...
Excellent
10,0
Pros: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Excellent
10,0
Pros: Everything
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Details
Reviews
Overall 8,9 Excellent
Based on 1 532 reviews
Location
8,9
Cleanliness
8,2
Room
8,2
Service
8,2
WiFi
8,2
Breakfast
6,3
Beach
4,8
Bar
4,4
Pool
9,0
Location
8,6
Room
8,1
Service
7,6
Breakfast
6,1
Food
4,9
Pool
9,2
Location
9,0
Service
8,4
Room
7,9
Comfort
6,8
Breakfast
6,3
Room
7,7
10,0 Excellent
Pros: Room clean and great view.
Cons: A little larger room would have been nice.
9,6 Excellent
Pros: Perfect. Best luxury apartment I've ever had for a cheap price
Cons: Very hard to find the entrance! Please explain better!
9,6 Excellent
Pros: Great location, very safe. Great gym and pool facility. Staff very friendly and help. Security service exceptional. Nice kitchen
Cons: Maid service is slow
6,3 Good
Pros: Large shopping centre below. Beautiful swimming pool area. Large apartment.
Cons: Location. Too far from everything. We should of done our research better.
10,0 Excellent
Pros: Really easy to get around. Real close to plaza Americas so that was convenient
Cons: n/a
10,0 Excellent
Pros: What can I say.. well ill try.. The place is spotlessly clean, 1 bed apt with sea view, it is NOT small!! All mod cons, access to shopping centre for supermarkets etc,, Above all , the staff are a credit to their employer!!! Give em a raise,.. ive been around south america and i understand. That they are some of the friendliest people on the planet, however, these ones are exceptional!! If you booking in cancun, this is for you!!
Cons: Absolutely nothing at all.. even down to security at the gates 5 star!
6,0 Good
Pros: How much was included in the room: Dishes, etc.
Closeness to the shopping mall and restaurants
Cons: The cleanliness-Towels and linen were not so fresh
9,6 Excellent
Pros: Shopping area close, apartment feels like home, great balcony with a view, safe, good kitchen facility, gym and pool very good, recreational lobby
Cons: Timing of maid services.
3,8 Mediocre
Pros: Nothing
Cons: Facility was old and nothing worked
9,2 Excellent
Pros: Super nice environment! Great location...! Good breakfast and restaurant staff...! We enjoy it 100%...! But seriously is little price...
Cons: Now, at that cost is to much to require a full-booking so long ahead with a $0 refund... :-( Life happens fellows... :-o
10,0 Excellent
Pros: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Cons:
10,0 Excellent
Pros: Everything
Cons: Nothing
Located in Cancun (Downtown Cancun), Suites Malecon Cancun is within a 10-minute walk of Plaza Las Americas and Dubai Palace Casino. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
You'll be centrally located in Cancun with a stay at Adhara Hacienda Cancun, within a 15-minute walk of Mercado 23 and Benito Juarez Municipal Building. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Overall 8,8 Excellent
Based on 2 249 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8,8
Pros: It has parking ..well secure
Excellent
9,6
Pros: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito
Excellent
10,0
Pros: The Staff & Cleanliness
Excellent
8,3
Pros: Good place to stay before leaving the country. Good breakfast.
Good
7,5
Pros: The buffet is wonderful and tasty also the normal menu for lunch and dinner.
Good
7,1
Pros: The pool and the breakfast
Excellent
10,0
Pros: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive
Good
6,7
Pros: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.
Excellent
9,2
Pros: The hotel is very nice and clean and the rooms are also really comfortable. I was injured and they put me in an adapted room, so that was really kind. Also the pool is great and perfect to relax.
Excellent
10,0
Pros: Hotel located in downtown Mexico, close to the hotel zone, breakfast was very tasteful and all the staff was super professional and very friendly
Mediocre
2,0
Pros: Clean room and good restaurant.
Excellent
10,0
Pros: Everything was perfect. The staff responded to all our requirements; they even brought us a fridge in our room even though it was not included. The breakfast was great, with mexican flavours. We felt wonderful.
Details
Reviews
Overall 8,8 Excellent
Based on 2 249 reviews
Pool
9,1
Breakfast
9,1
WiFi
9,0
Service
8,8
Location
8,4
Value
8,2
Amenities
7,9
Vibe
7,8
Room
7,7
Wellness
3,3
Breakfast
9,1
Pool
9,0
Service
8,7
Amenities
8,3
Location
7,8
Room
7,0
Breakfast
9,3
Pool
9,3
Service
9,1
Location
8,5
Cleanliness
8,4
Value
8,4
Comfort
8,1
Amenities
7,9
Room
7,6
Vibe
7,5
8,8 Excellent
Pros: It has parking ..well secure
Cons:
9,6 Excellent
Pros: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito
Cons: Not much! An ATM would be handy but the supermarket with one in it is a 5-7m walk away
10,0 Excellent
Pros: The Staff & Cleanliness
Cons: Nope.
8,3 Excellent
Pros: Good place to stay before leaving the country. Good breakfast.
Cons: Nothing , only stayed 1 night
7,5 Good
Pros: The buffet is wonderful and tasty also the normal menu for lunch and dinner.
Cons: Even when the hotel is located in the central area, the surroundings are not a good looking.
7,1 Good
Pros: The pool and the breakfast
Cons: Some of the staff is not always smiling Some of the staff is very smiling
10,0 Excellent
Pros: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive
Cons:
6,7 Good
Pros: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.
Cons: The room smelled damp and musty and it was dark. It was also too cold - the AC was very old. We also didn't like the location. There is really nothing around. We only stayed the last night before our flight. Would not stay there again though.
9,2 Excellent
Pros: The hotel is very nice and clean and the rooms are also really comfortable. I was injured and they put me in an adapted room, so that was really kind. Also the pool is great and perfect to relax.
Cons:
10,0 Excellent
Pros: Hotel located in downtown Mexico, close to the hotel zone, breakfast was very tasteful and all the staff was super professional and very friendly
Cons: AC stopped working twice during my stay however the maintenance guy came to the rescue right away
2,0 Mediocre
Pros: Clean room and good restaurant.
Cons: Staff unhelpful- location dangerous.
10,0 Excellent
Pros: Everything was perfect. The staff responded to all our requirements; they even brought us a fridge in our room even though it was not included. The breakfast was great, with mexican flavours. We felt wonderful.
Cons:
You'll be centrally located in Cancun with a stay at Adhara Hacienda Cancun, within a 15-minute walk of Mercado 23 and Benito Juarez Municipal Building. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
A stay at Grand City Hotel places you in the heart of Cancun, within a 15-minute walk of Market 28 and Plaza Las Americas. Free self parking is available onsite.
Overall 8,8 Excellent
Based on 428 reviews
All reviews
- All reviews
Excellent
9,6
Pros: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.
Excellent
10,0
Pros: location, rooms
Excellent
10,0
Pros: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.
Excellent
8,8
Pros: It was very closed off from the road and felt very safe. Personnel is very friendly.
Good
7,7
Pros: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.
Good
6,8
Pros: Clean and simple. Good for what we needed.
Good
7,5
Pros: Receptionists were helpful and friendly.
Okay
4,8
Pros: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair.
Easy ground level free parking.
Okay
5,0
Pros: The room was huge, free coffee, 2 bottles of free water, 13 minute walk to Walmart, 3 minute walk to Burger King,The hotel is very well kept. Breakfast runs about $5. Will stay again. The hotel is very secure and I felt safe.
Excellent
9,6
Pros: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.
Excellent
10,0
Pros: I stayed one night, the staff were helpful and friendly, location was good to walk around, the room is big and comfortable
Excellent
9,6
Pros: Great location, super comfortable and clean!
Details
Reviews
Overall 8,8 Excellent
Based on 428 reviews
Food
9,5
Pool
9,4
Cleanliness
9,2
Service
9,1
Value
8,8
Location
8,8
Room
8,7
Vibe
8,0
Comfort
7,2
WiFi
7,1
Bar
6,9
Breakfast
6,8
9,6 Excellent
Pros: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.
Cons: I didn't get a 'chance' to try the restaurant but was informed by other guests that it wasn't so well. Additionally, although an extremely small Hotel, there is no elevator. I had assistance checking into my room, but not checking out. Therefore, I had to carry my luggage down a flight of stairs.
10,0 Excellent
Pros: location, rooms
Cons:
10,0 Excellent
Pros: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.
Cons:
8,8 Excellent
Pros: It was very closed off from the road and felt very safe. Personnel is very friendly.
Cons: Location is near alot of shops and restaurants but far away from downtown and the hotel zone
7,7 Good
Pros: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.
Cons: Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.
6,8 Good
Pros: Clean and simple. Good for what we needed.
Cons: The "third bed" in the room turned out to be a couch that folded down. Ok, but not as expected.
7,5 Good
Pros: Receptionists were helpful and friendly.
Cons: If we had information about the tours on hand at the hotel that would have been helpful. Needed Engish speaking ability to all receptionists.
4,8 Okay
Pros: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair.
Easy ground level free parking.
Cons: Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation.
Terrible to have rock and roll till just after4:00AM!!!!!
5,0 Okay
Pros: The room was huge, free coffee, 2 bottles of free water, 13 minute walk to Walmart, 3 minute walk to Burger King,The hotel is very well kept. Breakfast runs about $5. Will stay again. The hotel is very secure and I felt safe.
Cons: The shower water flow could have been better.
9,6 Excellent
Pros: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.
Cons: Nothing. All was good.
10,0 Excellent
Pros: I stayed one night, the staff were helpful and friendly, location was good to walk around, the room is big and comfortable
Cons: The breakfast was really bad sorry
9,6 Excellent
Pros: Great location, super comfortable and clean!
Cons: Slow internet in the rooms.
A stay at Grand City Hotel places you in the heart of Cancun, within a 15-minute walk of Market 28 and Plaza Las Americas. Free self parking is available onsite.
A stay at Ambiance Suites Cancun places you in the heart of Cancun, a 1-minute drive from Plaza Las Americas and 7 minutes from Langosta Beach. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
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Overall 8,6 Excellent
Based on 1 188 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9,6
Pros: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.
Excellent
9,2
Pros: Clean ang spacious room.
Good
7,5
Excellent
10,0
Pros: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!
Excellent
10,0
Pros: Very satisfied with the staff. Thanks to Mr Norman Canul, he took care of us the Best way. He is amazing person who deserve a big respect and promotion.
Good
7,9
Pros: Nice breAkfast, pretty pool
Good
7,5
Pros: You have to make sure to count your towels because if not they’ll charge you at the end also make sure you count everything that’s in the snack bar because I was charge for things that I didn’t even touch and they still charge me for him very disappointed they said that I had eight tiles I only had six my sons room only had six also but on the piece of paper they give you they say it’s a per room and only six per room then they would’ve build me
Excellent
9,6
Pros: Friendly people, always willing to help.
Excellent
9,6
Pros: Great big room, good bathroom/shower, quick check-in and check-out
Excellent
10,0
Pros: The check in process was amazing They took their time making sure I knew what I was getting in to and made sure I was okay with what they offered
Excellent
8,8
Pros: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.
Excellent
10,0
Pros: The starff is very good. they are all very polite and kind. The room is clean. Lunch is delicious and not expensive. I like here.
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Details
Reviews
Overall 8,6 Excellent
Based on 1 188 reviews
WiFi
9,0
Value
8,4
Service
8,4
Location
8,4
Room
8,3
Comfort
7,5
Pool
5,1
Breakfast
5,0
Wellness
4,0
Beach
3,6
Service
8,3
Room
8,1
Location
7,8
Comfort
7,7
Service
8,4
Room
8,0
9,6 Excellent
Pros: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.
Cons:
9,2 Excellent
Pros: Clean ang spacious room.
Cons: Service during breakfast is quite slow
7,5 Good
Pros:
Cons: The bed would be softer.
10,0 Excellent
Pros: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!
Cons:
10,0 Excellent
Pros: Very satisfied with the staff. Thanks to Mr Norman Canul, he took care of us the Best way. He is amazing person who deserve a big respect and promotion.
Cons:
7,9 Good
Pros: Nice breAkfast, pretty pool
Cons:
7,5 Good
Pros: You have to make sure to count your towels because if not they’ll charge you at the end also make sure you count everything that’s in the snack bar because I was charge for things that I didn’t even touch and they still charge me for him very disappointed they said that I had eight tiles I only had six my sons room only had six also but on the piece of paper they give you they say it’s a per room and only six per room then they would’ve build me
Cons: You have to make sure to count your towels because if not they’ll charge you at the end also make sure you count everything that’s in the snack bar because I was charge for things that I didn’t even touch and they still charge me for him very disappointed they said that I had eight tiles I only had six my sons room only had six also but on the piece of paper they give you they say it’s a per room and only six per room then they would’ve build me
9,6 Excellent
Pros: Friendly people, always willing to help.
Cons:
9,6 Excellent
Pros: Great big room, good bathroom/shower, quick check-in and check-out
Cons: We were lucky to get a carpark; spaces seem limited
10,0 Excellent
Pros: The check in process was amazing They took their time making sure I knew what I was getting in to and made sure I was okay with what they offered
Cons: No complaints
8,8 Excellent
Pros: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.
Cons: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!
10,0 Excellent
Pros: The starff is very good. they are all very polite and kind. The room is clean. Lunch is delicious and not expensive. I like here.
Cons:
A stay at Ambiance Suites Cancun places you in the heart of Cancun, a 1-minute drive from Plaza Las Americas and 7 minutes from Langosta Beach. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
Ramada Cancun City is conveniently located in Cancun Downtown with exceptional accessibility to Corporations, entertainment areas, beaches, malls, discotheques, bars, pharmacies, banks and local hospitals. This fully renovated 100% non-smoking facility offers services for Corporate and Leisure Travelers with Restaurant, Bar, Lounge, Gym, Concierge, Executive Floor, Outdoor Pool and Travel Agent Desk. The Business Center offers complimentary use of computers, copy and fax, secretarial service and Coffee Breaks. For your convenience, High Speed Wireless Internet Access service is available in all public areas. If you like a quick break on the Beach, our complimentary Shuttle Service will take you in and out from the Facility in a Breeze. Welcome to Ramada Cancun City. Extra Person Charge is 150 Pesos.
Overall 8,5 Excellent
Based on 1 745 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Good
7,1
Pros: Staff is friendly. Breakfast was ok. A few restaurants close by.
Excellent
9,6
Pros: Great location, close to the ADO busterminal. The room was huge. Comfortable bed and a modern bathroom. Staff was very friendly and helpful. There is a bus that takes you to the beach.
Excellent
9,6
Pros: Staff are really nice . Jazmin in the reception so helpful even arranged take away breakfast for us due to an early flight to catch.
Excellent
10,0
Pros: The selection of breakfast was excellent. There was a different variety every morning. The famous La Parilla restaurant was just a few steps away. The location was excellent as it was close to the bus stop and to all other restaurants and bars.
Excellent
10,0
Pros: Bedrooms nice size, clean spotless and excellent service
Okay
5,4
Pros: The quesadilla and omelet for breakfast were delicious. Had a beautiful pool and lobby area.
Good
6,0
Excellent
9,6
Pros: The breakfast food was great the dinner wasn't bad the staff is excellent special lady that did my room love her
Good
7,5
Pros: I like the morning breakfast that you can order egg on the spot, good variety of the hot dishes. Cleanliness is and Noise level is alright, nothing to complain. There is gym n pool. From hotel to market 28 is walking distance.
Excellent
9,6
Pros: The pool it's very clean ; the buffet breakfast it's delicious ,, and variety, All Employee Help to us .. The parking lot it's secure ; in the Recepcion always are kind ...
Good
7,1
Pros: the rrom was nice
Excellent
10,0
Pros: Staff and location.
Details
Reviews
Overall 8,5 Excellent
Based on 1 745 reviews
Pool
9,1
Service
8,9
Location
8,5
Breakfast
8,5
Room
7,4
WiFi
6,6
Pool
9,2
Breakfast
8,7
Cleanliness
8,6
Service
8,5
Location
8,5
Room
7,5
Comfort
6,4
Breakfast
9,0
Pool
9,0
Service
8,7
Location
8,7
Cleanliness
8,6
Room
6,9
Service
9,0
Location
8,5
Breakfast
8,5
Service
9,0
Breakfast
8,7
7,1 Good
Pros: Staff is friendly. Breakfast was ok. A few restaurants close by.
Cons: A/C was in a bad condition, very old and noisy. Location is ok if you want to be close to the airport. Not close to zona hotelera which is the 'place to be'. Rooms were ok, not really 4 star.
9,6 Excellent
Pros: Great location, close to the ADO busterminal. The room was huge. Comfortable bed and a modern bathroom. Staff was very friendly and helpful. There is a bus that takes you to the beach.
Cons:
9,6 Excellent
Pros: Staff are really nice . Jazmin in the reception so helpful even arranged take away breakfast for us due to an early flight to catch.
Cons: None
10,0 Excellent
Pros: The selection of breakfast was excellent. There was a different variety every morning. The famous La Parilla restaurant was just a few steps away. The location was excellent as it was close to the bus stop and to all other restaurants and bars.
Cons: the slow running hot and cold shower. It was a bit okay but they could still improve it. And also the sink it was draining so slow. A bit annoying at times.
10,0 Excellent
Pros: Bedrooms nice size, clean spotless and excellent service
Cons:
5,4 Okay
Pros: The quesadilla and omelet for breakfast were delicious. Had a beautiful pool and lobby area.
Cons: I didn't realize how far this hotel was located from everything. Its not in a very good location. Its way outside tourist location. I stayed in lot of other hotels in yucatan for same cost this one room didn't feel homely. The room felt like a hospital room. The pillow werent comfortable. Its about a two hour walk from tourist area. The blankets are not comfortable. When I was checking out the lady at the front desk was rude and had attitude.
6,0 Good
Pros:
Cons: I was not able to prove my reservations to the manager so we had to pay twice. The manager said that my phone showing the payment with reservation numbers meant nothing to him. The Police were called as I was loud and upset, then I was hand cuffed.
9,6 Excellent
Pros: The breakfast food was great the dinner wasn't bad the staff is excellent special lady that did my room love her
Cons: A book for 3 and not call them prior to me come and tell him his only going to be one and they would not reimburse me back the money for one person
7,5 Good
Pros: I like the morning breakfast that you can order egg on the spot, good variety of the hot dishes. Cleanliness is and Noise level is alright, nothing to complain. There is gym n pool. From hotel to market 28 is walking distance.
Cons: Facility is a bit dated
9,6 Excellent
Pros: The pool it's very clean ; the buffet breakfast it's delicious ,, and variety, All Employee Help to us .. The parking lot it's secure ; in the Recepcion always are kind ...
Cons:
7,1 Good
Pros: the rrom was nice
Cons: the gym is not good
10,0 Excellent
Pros: Staff and location.
Cons: No.
Ramada Cancun City is conveniently located in Cancun Downtown with exceptional accessibility to Corporations, entertainment areas, beaches, malls, discotheques, bars, pharmacies, banks and local hospitals. This fully renovated 100% non-smoking facility offers services for Corporate and Leisure Travelers with Restaurant, Bar, Lounge, Gym, Concierge, Executive Floor, Outdoor Pool and Travel Agent Desk. The Business Center offers complimentary use of computers, copy and fax, secretarial service and Coffee Breaks. For your convenience, High Speed Wireless Internet Access service is available in all public areas. If you like a quick break on the Beach, our complimentary Shuttle Service will take you in and out from the Facility in a Breeze. Welcome to Ramada Cancun City. Extra Person Charge is 150 Pesos.
Fiesta Inn continues to evolve and transform as a leader in Business Class hotels with the Fiesta Inn Cancn Las Amricas. The hotel is designed to let visitors pass their time as they wish, with spaces that are functional and welcoming, so guests can work independently or socialize in groups. Today, the Fiesta Inn is more than just a hotel. It's a community of travelers all working to get ahead.We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 8,5 Excellent
Based on 1 263 reviews
All reviews
- All reviews
- Families
- Solo
Good
7,9
Pros: The location is perfect, the room is bit new with modern style The bed is comfy, I like it. The room service menu looks good with an afforable price.
Excellent
10,0
Excellent
9,2
Pros: The location
Excellent
8,8
Pros: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.
Good
6,7
Pros: Location it's good and room it's ok
Excellent
10,0
Pros: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!
Excellent
9,6
Good
7,9
Pros: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.
Excellent
9,2
Pros: The style of the room
Good
7,5
Details
Reviews
Overall 8,5 Excellent
Based on 1 263 reviews
Location
8,4
Service
8,0
Pool
6,6
Value
6,4
Room
6,0
WiFi
5,8
Breakfast
5,7
Wellness
5,5
Amenities
5,5
Beach
5,0
Comfort
4,5
Location
8,7
Service
7,9
Room
5,2
Service
8,3
7,9 Good
Pros: The location is perfect, the room is bit new with modern style The bed is comfy, I like it. The room service menu looks good with an afforable price.
Cons: The bathroom door is stuck, the shelf in the bathroom is broken the showerhead is powerful if you turn it on to the strongest.
10,0 Excellent
Pros:
Cons: I wish parking was available, that's all that was missing for us.
9,2 Excellent
Pros: The location
Cons:
8,8 Excellent
Pros: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.
Cons: The corridors have floor tiles, which means you can hear everybody walking around.
6,7 Good
Pros: Location it's good and room it's ok
Cons: It was good overall but for the price you can stay somewhere better the pool is small
10,0 Excellent
Pros: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!
Cons: Nothing loved my experience.
9,6 Excellent
Pros:
Cons: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish
7,9 Good
Pros: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.
Cons: Some distance from the airport and no shuttle available and taxis are very expensive.
9,2 Excellent
Pros: The style of the room
Cons: The location
7,5 Good
Pros:
Cons: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.
Fiesta Inn continues to evolve and transform as a leader in Business Class hotels with the Fiesta Inn Cancn Las Amricas. The hotel is designed to let visitors pass their time as they wish, with spaces that are functional and welcoming, so guests can work independently or socialize in groups. Today, the Fiesta Inn is more than just a hotel. It's a community of travelers all working to get ahead.We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
If youre visiting Cancun for business or leisure, choose to stay at the One Cancun Centro (Downtown). This affordable hotel is strategically located close to all the resort town's main attractions and offers the security and comfort you need to rest, recharge and stay productive. The hotel is located in Downtown Cancun, just 15 minutes from the Cancun International Airport, 5 minutes from the Beach Hotel Zone and 2 minutes from Malecon Americas, the largest and most important business and shopping center in the city. One Cancun proves that traveling to this great city for business or pleasure doesn't have to be expensive. Guests at the One enjoy secure surroundings, comfortable facilities and modern style, plus efficient and helpful service to help make your visit even easier.Please be advised that from now on, an official Sanitation tax of 1.8 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 8,3 Excellent
Based on 1 872 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Good
7,5
Pros: We booked this hotel for it's proximity of the airport. Only a 10m drive. It's close to the Plaza Las Americas. A shopping mall with food court. Other than that not much to do around the hotel. Fine for us because it was a stopover to further travelling Yucatan. Rooms are clean, wifi is good and breakfast is okay. Beds are comfortable
Good
7,1
Pros: All you need for day or two stay. For more search another.
Excellent
8,3
Pros: Good location for a 1 night stay, near mall and convenient to airport.
Excellent
10,0
Pros: We stayed here for one night and it was pleasant. The place was clean and was safe. Loved the staff they were friendly even though it was hard to communicate with them.
Excellent
10,0
Pros: I love the price because you have a great location to get around the city, it’s clean, beds are comfortable and staff is nice.
Excellent
9,6
Pros: Excellent breakfast, lots of choices and very tasty. Very safe environment, good locations. Staff very helpful and courteous. Maid service very good
Excellent
9,2
Pros: clean and quiet
Good
6,0
Pros: Good location - we had a late flight in and wanted to stay out of the main Cancun area.
Good
7,5
Pros: Breakfast was excellent. Love the quietness of the area
Excellent
9,6
Pros: The service level and the cleanliness
Good
7,1
Pros: Clean functional hotel, as expected. Pool warm and clean. Room clean, but basic. Fulfilled requirements.
Excellent
9,2
Pros: Everything was fine. Good service, friendly. Good value.
Details
Reviews
Overall 8,3 Excellent
Based on 1 872 reviews
Value
8,9
WiFi
8,6
Service
7,9
Breakfast
7,9
Vibe
7,5
Location
7,5
Room
6,2
Comfort
4,2
Value
9,1
Breakfast
8,2
Service
7,6
Location
6,8
Room
5,1
Service
8,2
Breakfast
8,2
Location
7,5
Room
5,5
Location
7,5
7,5 Good
Pros: We booked this hotel for it's proximity of the airport. Only a 10m drive. It's close to the Plaza Las Americas. A shopping mall with food court. Other than that not much to do around the hotel. Fine for us because it was a stopover to further travelling Yucatan. Rooms are clean, wifi is good and breakfast is okay. Beds are comfortable
Cons:
7,1 Good
Pros: All you need for day or two stay. For more search another.
Cons: Noisy aircon. No special shuttle to airport. Nothing around hotel.
8,3 Excellent
Pros: Good location for a 1 night stay, near mall and convenient to airport.
Cons: Tv remote was not working and no answer at front desk and I had to go down to have it replaced.
10,0 Excellent
Pros: We stayed here for one night and it was pleasant. The place was clean and was safe. Loved the staff they were friendly even though it was hard to communicate with them.
Cons: Bring your own wash cloths Bc they only have hand towels and big towels
10,0 Excellent
Pros: I love the price because you have a great location to get around the city, it’s clean, beds are comfortable and staff is nice.
Cons: The quality of the TV, image was poor but I didn’t use it that much so it was not a big deal
9,6 Excellent
Pros: Excellent breakfast, lots of choices and very tasty. Very safe environment, good locations. Staff very helpful and courteous. Maid service very good
Cons: Didn't have a gym
9,2 Excellent
Pros: clean and quiet
Cons: a bit further away from town than we expected
6,0 Good
Pros: Good location - we had a late flight in and wanted to stay out of the main Cancun area.
Cons: The gentleman in front of us took over 30 mins to check in, so after getting in around 1am, it was extremely annoying that it took almost an hour to get to our room. Bathroom is terribly designed and the room smelled of smoke.
7,5 Good
Pros: Breakfast was excellent. Love the quietness of the area
Cons: Small pool
9,6 Excellent
Pros: The service level and the cleanliness
Cons: Nothing
7,1 Good
Pros: Clean functional hotel, as expected. Pool warm and clean. Room clean, but basic. Fulfilled requirements.
Cons: Typical Mexican breakfast, so limited for those not wanting Mexican style breakfasts
9,2 Excellent
Pros: Everything was fine. Good service, friendly. Good value.
Cons: Larger room, coffee maker, small fridge., more counter space......but all this might raise the cost of the rooms. Also, the breakfast could include maybe bacon or sausage, better potatoes, syrup for the waffles, eggs were not good with green beans and other veges mixed in!
If youre visiting Cancun for business or leisure, choose to stay at the One Cancun Centro (Downtown). This affordable hotel is strategically located close to all the resort town's main attractions and offers the security and comfort you need to rest, recharge and stay productive. The hotel is located in Downtown Cancun, just 15 minutes from the Cancun International Airport, 5 minutes from the Beach Hotel Zone and 2 minutes from Malecon Americas, the largest and most important business and shopping center in the city. One Cancun proves that traveling to this great city for business or pleasure doesn't have to be expensive. Guests at the One enjoy secure surroundings, comfortable facilities and modern style, plus efficient and helpful service to help make your visit even easier.Please be advised that from now on, an official Sanitation tax of 1.8 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
The LQ Hotel by La Quinta Cancun has been awarded the 2018 TripAdvisor Certificate of Excellence award.The LQ Hotel by La Quinta Cancun is located in the heart of downtown Cancun and very close to the world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea.Whether traveling for business or pleasure, our central location makes us ideal for a family vacation, a weekend getaway or the business traveler needs. We're just steps from Malecon Americas, one of the biggest shopping malls in town, as well as banks, government offices, hospitals, pharmacies and restaurants.There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our guest rooms offer pillowtop mattresses, a microwave, refrigerator, coffee maker, hairdryer, iron and board, in-room safe, 32" LCD TV with premium channels, iPod ready alarm clock radio, free high speed internet and free local calls. Our hotel includes a Free Traditional Breakfast, free wireless high-speed Internet access in all our public areas, 24-hour business center, a fully equipped fitness center, relaxing outdoor pool, room service and a Mexican Restaurant. After a day of hard work enjoy your favorite drink while watching your favorite sports game at our lobby bar.The LQ Hotel by La Quinta Cancun team is focused in an excellence service. Guests are treated to warm hospitality and personal attention.
Overall 8,3 Excellent
Based on 1 997 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
9,2
Pros: The hotel did grant me an late checkout and gave me an extra hour.
Excellent
9,2
Pros: Lovely breakfast and the huge bed!!
Excellent
10,0
Pros: Everybody was so helpful very friendly and excellent service all around and I particularly want to say that the breakfast staff was above and beyond amazing!!! Buen Trabajo!!!!
Excellent
10,0
Pros: Although this hotel is not in the famous hotel zone, it's definitely a great option. Maybe even better as the price you pay is a better value. The location is very good as you can literally walk 5 minutes towards the round about and catch a bus down to the hotel zone. About 10 minutes in the other direction, you can find Plaza Las Americas Mall where you can shop,get some groceries in Chedraui (a giant grocery store like Walmart), and of course eat at the food court. Another bonus is that some tour operators pick you up at the Oasis Smart hotel that is just 2 minutes walk from the hotel, in the same street. Adjacent to the hotel there is a convenient store where you can cheaply buy some essentials (water, snacks, etc.) and also a taco restaurant, Los Tarascos. We stayed there my wise, our 6 month daughter, and I. We walked every day to take the bus or to the Las Americas mall and it was completely safe. There's a bank adjacent to the hotel were you can also get cash from the ATM safely. The service is very nice and the front desk agents were always helpful. Especially Gregory, if I'm not mistaken. the BREAKFAST is amazing. We really loved the fact that local dishes are included in the breakfast giving you an extra bite of the local cuisine and culture. You won't regret your stay there!
Okay
5,4
Pros: Location. Internet.
Excellent
10,0
Pros: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.
Okay
5,0
Pros: Location was ok
Good
7,5
Pros: Needs more variety of products. Fruits good, coffee good. Cafeteria staff good. Needs improve in housekeeping service at the rooms.
Excellent
9,0
Pros: The location and staff
Excellent
9,6
Pros: Welcoming and helpful staff, big room and super-size confo bed
Okay
5,8
Excellent
10,0
Details
Reviews
Overall 8,3 Excellent
Based on 1 997 reviews
Location
8,9
Value
8,5
Service
8,1
WiFi
8,1
Breakfast
8,0
Comfort
7,5
Room
7,5
Cleanliness
7,2
Amenities
7,0
Pool
5,2
Wellness
4,5
Beach
3,8
Location
9,2
Breakfast
8,5
Comfort
7,6
Room
7,2
Service
7,0
Location
8,8
Service
8,2
Breakfast
7,9
Comfort
7,7
Room
7,1
Cleanliness
7,0
Location
8,9
9,2 Excellent
Pros: The hotel did grant me an late checkout and gave me an extra hour.
Cons: Limited places to sit down to relax / wait. I had the afternoon to wait after check out and decided to wait in the attached cafe.
9,2 Excellent
Pros: Lovely breakfast and the huge bed!!
Cons:
10,0 Excellent
Pros: Everybody was so helpful very friendly and excellent service all around and I particularly want to say that the breakfast staff was above and beyond amazing!!! Buen Trabajo!!!!
Cons:
10,0 Excellent
Pros: Although this hotel is not in the famous hotel zone, it's definitely a great option. Maybe even better as the price you pay is a better value. The location is very good as you can literally walk 5 minutes towards the round about and catch a bus down to the hotel zone. About 10 minutes in the other direction, you can find Plaza Las Americas Mall where you can shop,get some groceries in Chedraui (a giant grocery store like Walmart), and of course eat at the food court. Another bonus is that some tour operators pick you up at the Oasis Smart hotel that is just 2 minutes walk from the hotel, in the same street. Adjacent to the hotel there is a convenient store where you can cheaply buy some essentials (water, snacks, etc.) and also a taco restaurant, Los Tarascos. We stayed there my wise, our 6 month daughter, and I. We walked every day to take the bus or to the Las Americas mall and it was completely safe. There's a bank adjacent to the hotel were you can also get cash from the ATM safely. The service is very nice and the front desk agents were always helpful. Especially Gregory, if I'm not mistaken. the BREAKFAST is amazing. We really loved the fact that local dishes are included in the breakfast giving you an extra bite of the local cuisine and culture. You won't regret your stay there!
Cons:
5,4 Okay
Pros: Location. Internet.
Cons: Breakfast very bland. Lousy juice and coffee. Can't take out coffee/ juice from restaurant to bring to your room. Could not get adequate number of towels, had to call everyday to get more. Same for amenities. Cleaning left a lot to be desired. Hotel needs to be refreshed, has seen lots of use. Common areas not very clean.
10,0 Excellent
Pros: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.
Cons: In other hotels Ive stayed at in Mexico, I had a more broad option for television programming where english was an option, or the audio feed could be changed from Spanish to English.
5,0 Okay
Pros: Location was ok
Cons: Had to pay extra to check in one hour early, the 2 days I stayed I had one face towel everytime I asked the cleaning lady she said she didnt have any. Had to get refrigerator changed out and bed uncomfortable
7,5 Good
Pros: Needs more variety of products. Fruits good, coffee good. Cafeteria staff good. Needs improve in housekeeping service at the rooms.
Cons: Not Applicable
9,0 Excellent
Pros: The location and staff
Cons: The hot tub didn't work and the pool was not as big as pictured.
9,6 Excellent
Pros: Welcoming and helpful staff, big room and super-size confo bed
Cons:
5,8 Okay
Pros:
Cons: We booked months in advance for a room with 2 queen size beds (for 4 people). They weren’t able to provide the bookend room and offered us a king size bed with a small and uncomfortable single bed. Only after arguing we were able to obtain another small uncomfortable single bed for the 4th person.
10,0 Excellent
Pros:
Cons: To use the laundry room you have to buy thw coins from them and basically they never had coins when we were there but we could see other people getting more.
The LQ Hotel by La Quinta Cancun has been awarded the 2018 TripAdvisor Certificate of Excellence award.The LQ Hotel by La Quinta Cancun is located in the heart of downtown Cancun and very close to the world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea.Whether traveling for business or pleasure, our central location makes us ideal for a family vacation, a weekend getaway or the business traveler needs. We're just steps from Malecon Americas, one of the biggest shopping malls in town, as well as banks, government offices, hospitals, pharmacies and restaurants.There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our guest rooms offer pillowtop mattresses, a microwave, refrigerator, coffee maker, hairdryer, iron and board, in-room safe, 32" LCD TV with premium channels, iPod ready alarm clock radio, free high speed internet and free local calls. Our hotel includes a Free Traditional Breakfast, free wireless high-speed Internet access in all our public areas, 24-hour business center, a fully equipped fitness center, relaxing outdoor pool, room service and a Mexican Restaurant. After a day of hard work enjoy your favorite drink while watching your favorite sports game at our lobby bar.The LQ Hotel by La Quinta Cancun team is focused in an excellence service. Guests are treated to warm hospitality and personal attention.
With a stay at Smart Cancun by Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Overall 8,1 Excellent
Based on 3 155 reviews
All reviews
- All reviews
- Families
- Couples
Mediocre
2,5
Pros: Nothing. It was the worst start to my holiday.
Excellent
10,0
Pros: Great staff and services.
Excellent
9,2
Pros: Pool
Poor
1,0
Pros: Nothing
Okay
4,6
Pros: Staff was very nice
Excellent
10,0
Pros: I didn’t think it will be so beautiful. Also didn’t realize that the breakfast was included in my booking, which was super comfortable!
Mediocre
3,0
Pros: Pool area
Excellent
10,0
Pros: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.
Mediocre
2,5
Pros: Nice pool.
Good
6,3
Pros: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.
Good
6,7
Pros: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour
Good
6,3
Pros: Good rate and clean hotel for quick stays
Details
Reviews
Overall 8,1 Excellent
Based on 3 155 reviews
Value
8,9
Breakfast
8,7
Pool
8,7
Location
8,5
Service
7,5
WiFi
5,7
Wellness
5,4
Room
5,1
Beach
4,4
Comfort
3,9
Cleanliness
3,7
Value
9,1
Breakfast
8,9
Pool
8,8
Location
8,5
Service
7,7
Room
3,7
Cleanliness
3,5
Comfort
3,4
Value
9,0
Breakfast
8,8
Pool
8,6
Location
8,4
Service
7,8
Room
4,9
Vibe
4,7
Comfort
3,8
Cleanliness
3,8
2,5 Mediocre
Pros: Nothing. It was the worst start to my holiday.
Cons: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.
10,0 Excellent
Pros: Great staff and services.
Cons: Location is quiet far from the clubs.
9,2 Excellent
Pros: Pool
Cons: Location
1,0 Poor
Pros: Nothing
Cons: The roads are very dirty and is not a 4 star hotel is a 2 star and the breakfast is very poor
4,6 Okay
Pros: Staff was very nice
Cons: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.
10,0 Excellent
Pros: I didn’t think it will be so beautiful. Also didn’t realize that the breakfast was included in my booking, which was super comfortable!
Cons: The food in the restaurants and for breakfast buffet was really just average. May be were not very lucky but ate lunch there and the pizza was below our expectations, came for dinner but sat there for 15 minutes and no one ever greeted us, we took the menus by ourselves, waited and left as no one even acknowledged our presence in there. There were other people in there eating just in case you were wondering if the place was closed lol.
3,0 Mediocre
Pros: Pool area
Cons: Play security guards they watch you like a thief. Have you have a rental car you have to get permission to leave the property it's like you're in prison. Rooms were very dirty dirty mirrors dirty . 4 star lol is 2 star.. poor breakfast. Over priced hotel
10,0 Excellent
Pros: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.
Cons: The only thing we didn’t like was the Wi-Fi it didn’t work at all for us.
2,5 Mediocre
Pros: Nice pool.
Cons: Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.
6,3 Good
Pros: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.
Cons: It's extremely loud!!! As I first entered the room I thought the window is open, cause the traffic was insane loud (and there is a big street in front of the hotel), but the windows had been closed. The noise was just terrible. The "quick" checkin with an employee of the hotel at a "machine" took so much longer than a normal checkin via a person - I really don't understand this ridiculous procedure!
6,7 Good
Pros: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour
Cons: Both nights I stayed here it was very noisy outside my room - and both nights it was staff members shouting and laughing. They were on the radios and very loud whilst attending the ice machine. It was only about 10pm but I had travelled long with the time difference and needed sleep
6,3 Good
Pros: Good rate and clean hotel for quick stays
Cons: The pool area and bar had very little service in the middle of the afternoon.
With a stay at Smart Cancun by Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
With a stay at Hotel Antillano, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Free self parking is available onsite.
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Overall 8,1 Excellent
Based on 1 255 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Good
7,5
Pros: The bed is good as is very good
Excellent
8,3
Pros: Big enough room. Nice and clean. Close to everything. Easy access to transportation. Staff super nice.
Mediocre
3,3
Pros: Nothing
Good
7,5
Pros: Nice clean room
Okay
5,4
Pros: Location (walking distance to ADO bus station)
Good
7,9
Pros: Big and clean room, cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the lobby serves nice beers.
Excellent
9,2
Pros: The location is the best because it is really near to ADO bus terminal. If you need to take a flight, you are able to get to the airport directly from the terminal. The pool is not small, but not big either. The quality of water was fine to swim. The air conditioner was always turned on. You can take a bus to visit the beaches, especially Playa delfines is really good beach. You can take the bus written on the windshield(foreglass) "R1". It might be taken 30 min.
Excellent
10,0
Pros: All staff very kind and helpful.
Excellent
8,3
Pros: Internet was excellent, which is of paramount importance for me. Swimming pool.
Good
7,5
Pros: Huge and comfortable rooms. Great location, very close to ADO bus station.
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Details
Reviews
Overall 8,1 Excellent
Based on 1 255 reviews
Beach
10,0
Location
9,3
Value
9,1
Cleanliness
8,6
WiFi
8,1
Service
7,8
Room
6,8
Comfort
6,1
Breakfast
5,4
Amenities
3,7
Location
9,1
Comfort
6,4
Room
6,3
Location
9,2
Comfort
6,4
Room
6,2
Location
9,4
Comfort
6,5
7,5 Good
Pros: The bed is good as is very good
Cons:
8,3 Excellent
Pros: Big enough room. Nice and clean. Close to everything. Easy access to transportation. Staff super nice.
Cons: We could not control the ac in the room. It got really cold in the room at one point but staff couldn’t turn it off or regulate the temperature because it was connected to other rooms. They had to put newspapers to stop the air from coming out.
3,3 Mediocre
Pros: Nothing
Cons:
7,5 Good
Pros: Nice clean room
Cons: Aircon was very cold and you cannot control the temperature
5,4 Okay
Pros: Location (walking distance to ADO bus station)
Cons: AC too strong in the room, asked twice to the hotel to do something, they said they will but no one came to fix it
7,9 Good
Pros: Big and clean room, cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the lobby serves nice beers.
Cons: The airconditioning was set a bit too cold and we could not change the setting ourselves, some noise from the street at night.
9,2 Excellent
Pros: The location is the best because it is really near to ADO bus terminal. If you need to take a flight, you are able to get to the airport directly from the terminal. The pool is not small, but not big either. The quality of water was fine to swim. The air conditioner was always turned on. You can take a bus to visit the beaches, especially Playa delfines is really good beach. You can take the bus written on the windshield(foreglass) "R1". It might be taken 30 min.
Cons: The air conditioner system is central cooling facility so we could not control the temperature.. I was so cold to sleep. In front of the hotel, there were some homeless people, therefore, you need to consider if you want to go out at night - surely if you take a taxi or have a car it would not be problem-
10,0 Excellent
Pros: All staff very kind and helpful.
Cons:
8,3 Excellent
Pros: Internet was excellent, which is of paramount importance for me. Swimming pool.
Cons: The entire hotel was like an ice box. No individual air conditioners but the low temperature was controlled centrally. To reduce the cold, only some louvers could be shut.
7,5 Good
Pros: Huge and comfortable rooms. Great location, very close to ADO bus station.
Cons: Noisy central air conditioner. No chance to regulate and set the temperature.
With a stay at Hotel Antillano, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Free self parking is available onsite.
The ibis Cancun Centro hotel is in the city's largest financial district, a stone's throw from the Las Américas shopping center, just 15 minutes away from the airport and 10 minutes from the crystal-clear waters of Cancún. The hotel has 190 modern and comfortable rooms, an "ibis Kitchen Lounge" restaurant, daily buffet breakfast and a bar with a 24/7 snack service. The hotel offers free WIFI, a car park and access for people with reduced mobility and is strictly non-smoking
Overall 7,9 Good
Based on 6 869 reviews
All reviews
- All reviews
- Couples
- Business
- Families
- Solo
Mediocre
3,3
Pros: Nothing
Excellent
9,6
Pros: A good option outside the zona hoteleira ; there’s a mall across the street with good food options , cash exchange , market and many other stores. The restaurant in the hotel is very good, there is another option outside which has good price and great Italian food. The breakfast is great, better than ibis standard
Good
7,5
Pros: Good location for a cheap price. Walmart below that comes handy
Okay
4,0
Pros: Most horrible checking in experience.
Okay
5,0
Pros: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.
Excellent
9,2
Pros: Great location and a good price
Excellent
10,0
Pros: Staff and location
Excellent
10,0
Pros: Fresh fruits
Excellent
8,3
Pros: Very handy location in Cancun, near shopping centre.
Excellent
10,0
Pros: Everything
Good
7,5
Pros: It was nice.
Good
7,5
Pros: Being part of the Ibis brand meant that it was well organised, clean, convenient and reliable. The staff were very helpful. We had prebooked a rental car and the car rental company are on site which was incredibly convenient. Also, the checkout time is comparatively late which was ideal as we used it for the night we landed in Cancune before we moved on.
Details
Reviews
Overall 7,9 Good
Based on 6 869 reviews
Location
8,9
WiFi
8,0
Service
7,3
Breakfast
6,2
Room
4,1
Comfort
3,0
Wellness
1,9
Pool
0,3
Location
8,9
Service
7,7
WiFi
6,7
Breakfast
6,6
Room
4,2
Comfort
2,4
Location
8,9
Service
7,1
WiFi
7,1
Breakfast
5,1
Room
3,6
Comfort
3,1
Location
9,2
Service
7,7
Breakfast
6,4
Cleanliness
6,0
Food
4,8
Room
4,7
Comfort
3,6
Location
9,1
Service
7,4
Breakfast
6,1
Cleanliness
5,6
Room
4,4
Comfort
3,6
3,3 Mediocre
Pros: Nothing
Cons: Room is not worth the price Sort of shady place
9,6 Excellent
Pros: A good option outside the zona hoteleira ; there’s a mall across the street with good food options , cash exchange , market and many other stores. The restaurant in the hotel is very good, there is another option outside which has good price and great Italian food. The breakfast is great, better than ibis standard
Cons: Everything was perfect
7,5 Good
Pros: Good location for a cheap price. Walmart below that comes handy
Cons: The double beds are small. All is quite basic, sufficient for a one night break on the way to the airport but not more
4,0 Okay
Pros: Most horrible checking in experience.
Cons: Check in process
5,0 Okay
Pros: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.
Cons: Very basic furnishings, small rooms. Pricy rates
9,2 Excellent
Pros: Great location and a good price
Cons: Nothing
10,0 Excellent
Pros: Staff and location
Cons: Nothing
10,0 Excellent
Pros: Fresh fruits
Cons: The hot meal not appetizing
8,3 Excellent
Pros: Very handy location in Cancun, near shopping centre.
Cons: Bit noisy with kids running down the corridor but this is probably a one off.
10,0 Excellent
Pros: Everything
Cons:
7,5 Good
Pros: It was nice.
Cons: N/a
7,5 Good
Pros: Being part of the Ibis brand meant that it was well organised, clean, convenient and reliable. The staff were very helpful. We had prebooked a rental car and the car rental company are on site which was incredibly convenient. Also, the checkout time is comparatively late which was ideal as we used it for the night we landed in Cancune before we moved on.
Cons: Being part of the Ibis brand you could be in the same hotel anywhere in the world. The hotel and rooms lacked any Mexican personality or distinctiveness.
The ibis Cancun Centro hotel is in the city's largest financial district, a stone's throw from the Las Américas shopping center, just 15 minutes away from the airport and 10 minutes from the crystal-clear waters of Cancún. The hotel has 190 modern and comfortable rooms, an "ibis Kitchen Lounge" restaurant, daily buffet breakfast and a bar with a 24/7 snack service. The hotel offers free WIFI, a car park and access for people with reduced mobility and is strictly non-smoking
Located in Cancun, this beachfront property is in the city center and within 2 mi (3 km) of El Meco Archaeological Site and Gran Puerto Pier. Plaza Las Americas is 5 mi (8.1 km) away.
Overall 7,9 Good
Based on 2 404 reviews
All reviews
- All reviews
- Families
Excellent
8,0
Pros: Very friendly staff. Open bar. Food always available
Poor
1,0
Pros: I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(
Excellent
10,0
Pros: Great place, good food, and friendly staff. I loved the entertainment they had for the guest and the pool activities they held.
Okay
5,0
Pros: Located not good far a downtown. But than you
Excellent
9,0
Pros: Great staff, good food
Excellent
9,0
Pros: Everything was great. Just the fact that I got the oceanview. I asked for my fridge to be stocked. They didn't do it until the 3rd day I was there.
Okay
4,6
Pros: It was an all-inclusive...so...the food and drinks were “free”...
Good
7,0
Pros: room close to everything in resort
Good
6,0
Pros: The long beach area with plenty of room and right on the water, walking distance to the ferry over to Isla Mujeres
Excellent
10,0
Pros: Staff was amazing. The location was far away from everything bit that is what I needed for this specific trip.
Excellent
10,0
Pros: the staff was great, many fun activities and things to do. clean room, good view and food options
Excellent
10,0
Pros: The staff was super duper nice! Excellent customer service. The food was good but could be excellent. The water park is a plus to the resort and my kids lobed it. My stay was amazing and I will certainly go back there. Thank you.
Details
Reviews
Overall 7,9 Good
Based on 2 404 reviews
Service
8,0
Location
6,6
Breakfast
6,3
Food
6,1
Room
5,7
Amenities
5,5
Vibe
5,5
Beach
5,3
WiFi
1,8
Bar
8,5
Service
7,5
Pool
6,5
Location
5,8
Food
5,7
Room
5,6
Amenities
5,0
Vibe
4,4
8,0 Excellent
Pros: Very friendly staff. Open bar. Food always available
Cons: Needs some updating, tv channels in English also need more chairs on the beach
1,0 Poor
Pros: I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(
Cons: The room you get its on the other side of the road..they says they have 3 restaurants, partial true. It was overwhelming have to answer where I was from all the time from the personnel trying to sell me vacation package. NO INTERNET IN ROOM EITHER!!
10,0 Excellent
Pros: Great place, good food, and friendly staff. I loved the entertainment they had for the guest and the pool activities they held.
Cons:
5,0 Okay
Pros: Located not good far a downtown. But than you
Cons: Far to downtown
9,0 Excellent
Pros: Great staff, good food
Cons: Location, bit in the middle of nowhere.
9,0 Excellent
Pros: Everything was great. Just the fact that I got the oceanview. I asked for my fridge to be stocked. They didn't do it until the 3rd day I was there.
Cons: I like everything except the part about the fridge refill.
4,6 Okay
Pros: It was an all-inclusive...so...the food and drinks were “free”...
Cons: We arrived 3 hours early, so we were not allowed to check-in. This was fine, because they allowed us to utilize every aspect of the hotel, until our room was ready. However, when we were finally allowed to officially check in, we were told there was “something strange” about our reservation. Eduardo, the front desk rep, took several minutes, flipping thru our paperwork, tying on his computer, before finally telling us that our reservation was only for one person. I pulled up a photo I’d happened to take of our confirmation up on my phone and told him that that’s not true or possible. He went on to tell us that that’s what he showed on his side and that we’d have to pay an additional $300 dollars to add the second person. I tried to contact Booking.com, but we had neither cell service or internet at that point, and I couldn’t get thru. The ENTIRE purpose of our trip was to relax and not stress, so my husband paid it & we decided to wait for our return to address the situation and be reimbursed for this error on their or Booking.com’s part. I fully expect someone to contact us to take care of the situation. Not sure if it was their version of service recovery or not, but he did upgrade our room to a larger one with two levels and a spiral staircase. It was nice, but I’d much rather had the room we booked WITHOUT paying $300 unplanned to receive it. Also, I’d seen on their website that dinner reservations for the restaurants needed to be made between 10a and 1pm. We made our reservations for the 1st night while we waited for our room to ready. We were given a choice of 2 restaurants; Mexican and a fancier “International Cuisine”...we chose Mexican and decided to “save” the fancy outing for the next night. The next morning, when I tried to reserve it, the guy at the guy at the desk told me there was a dinner show and reservations were not necessary. I told him that we didn’t want the dinner show, we wanted to reserve the other restaurant.
7,0 Good
Pros: room close to everything in resort
Cons: small pool
6,0 Good
Pros: The long beach area with plenty of room and right on the water, walking distance to the ferry over to Isla Mujeres
Cons: The buffet food temperature was poor, we recommend eating the fresh made to order omelet for breakfast and the fresh grilled or fried food for lunch if you want hot food. For dinner we recommend the international reservation dining.
10,0 Excellent
Pros: Staff was amazing. The location was far away from everything bit that is what I needed for this specific trip.
Cons: When I turned on my shower the water was brown for a few seconds but then cleared up. Food could have been better but I didn't try any of the restaurants.
10,0 Excellent
Pros: the staff was great, many fun activities and things to do. clean room, good view and food options
Cons: timeshare ppl
10,0 Excellent
Pros: The staff was super duper nice! Excellent customer service. The food was good but could be excellent. The water park is a plus to the resort and my kids lobed it. My stay was amazing and I will certainly go back there. Thank you.
Cons: Need more food selection. I am a seafood person so i would like to see more seafood choice.
Located in Cancun, this beachfront property is in the city center and within 2 mi (3 km) of El Meco Archaeological Site and Gran Puerto Pier. Plaza Las Americas is 5 mi (8.1 km) away.
With a stay at City Express Cancun, you'll be centrally located in Cancun, just a 3-minute walk from Dubai Palace Casino and 6 minutes by foot from Plaza Las Americas. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.
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Overall 7,7 Good
Based on 1 561 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Okay
4,2
Pros: Nothing
Good
6,3
Pros: The Breakfast was good
Excellent
10,0
Pros: Restaurants n plaza we’re nearby
Excellent
8,3
Pros: Reception staff and breakfast
Mediocre
3,3
Pros: Noooo good better no pay with cards, cash only
Excellent
8,0
Pros: Central, near Cheadrui and buses.Nice little pool, good breakfast with fruit and eggs.
Excellent
8,8
Pros: Great location.
Excellent
10,0
Pros: Kitchen facilities
Good
7,1
Pros: Location
Mediocre
2,9
Pros: Nothing
Excellent
8,3
Pros: Good wifi, nice breakfast, is a good choice value for your
Excellent
8,8
Pros: Es un muy buen hotel en relación precio camisa, conformatble y agradable para descansar
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Details
Reviews
Overall 7,7 Good
Based on 1 561 reviews
Location
9,0
Value
8,4
Breakfast
6,4
Service
6,3
Room
4,1
WiFi
4,0
Comfort
3,4
Food
3,2
Location
8,8
Breakfast
6,4
Service
6,3
Room
4,1
Location
9,0
Breakfast
6,7
Service
6,3
Room
3,7
Comfort
3,2
Service
5,6
Room
3,8
4,2 Okay
Pros: Nothing
Cons: The check-in staff spoke barely any english making the check-in process painful. The room was tiny and so was the bed! The aircon was so loud it was impossible to sleep. Breakfast is included but even the orange juice was disappointing! We left without eating. The location of the hotel is also terrible, right by the main road/petrol station.
6,3 Good
Pros: The Breakfast was good
Cons: The bed had sand and was dirty. On the first night we had no towels in the room.
10,0 Excellent
Pros: Restaurants n plaza we’re nearby
Cons: Not available
8,3 Excellent
Pros: Reception staff and breakfast
Cons: It looks better in the internet pictures but in reality is not as good
3,3 Mediocre
Pros: Noooo good better no pay with cards, cash only
Cons:
8,0 Excellent
Pros: Central, near Cheadrui and buses.Nice little pool, good breakfast with fruit and eggs.
Cons: Room did not have a window that opened to ventilate. Need couple more racks to hang and dry things.
8,8 Excellent
Pros: Great location.
Cons: I contacted the hotel to request an early check in and they told me there was not a problem with that, but when we arrived we had to wait a couple of hours until 3 pm to check in because we were told there was not an available room for us.
10,0 Excellent
Pros: Kitchen facilities
Cons: Disposable cutlery/plates at breakfast. No mat in the bathroom on last day
7,1 Good
Pros: Location
Cons: Air conditioning, very noisy.
2,9 Mediocre
Pros: Nothing
Cons: Staff didn’t speak English. Air conditioner was like a jet airplane. Security definitely a problem as exterior rear locks in hotel were broken and anyone could enter hotel from the street. What a joke. I have never left a hotel early but did with this one. Terrible hotel and not good for non Mexicans. Never again.
8,3 Excellent
Pros: Good wifi, nice breakfast, is a good choice value for your
Cons: Parking is shared with other hotel, in high season is insufficient to parking there.
8,8 Excellent
Pros: Es un muy buen hotel en relación precio camisa, conformatble y agradable para descansar
Cons: El servicio de internet no funcionó bien durante
Mi estancia
With a stay at City Express Cancun, you'll be centrally located in Cancun, just a 3-minute walk from Dubai Palace Casino and 6 minutes by foot from Plaza Las Americas. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.
With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Overall 7,2 Good
Based on 572 reviews
All reviews
- All reviews
- Families
Good
7,1
Pros: Helpful front desk and guard. Adequate room . AC worked.
Okay
4,8
Pros: Value for money, staff is very polite
Excellent
8,0
Pros: The staff was very nice
Good
7,9
Pros: Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.
Excellent
10,0
Pros: Good service!
Good
7,5
Pros: Comfy bed and quiet location. Nice towels.
Excellent
10,0
Pros: Very clean and nice
Good
6,3
Pros: Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.
Good
7,5
Pros: Perfect staff
Mediocre
2,5
Pros: The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.
Excellent
9,2
Pros: The hotel has a decent swimming pool and air conditioning. Breakfast was good.
Good
7,1
Pros: Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con
Details
Reviews
Overall 7,2 Good
Based on 572 reviews
Value
8,8
Service
8,5
Room
6,1
Breakfast
5,7
Cleanliness
4,6
Location
4,5
Vibe
2,7
Beach
2,5
WiFi
2,3
Amenities
1,4
Service
8,5
Room
4,6
7,1 Good
Pros: Helpful front desk and guard. Adequate room . AC worked.
Cons: Noise from neighboring Mens club, WIFI was poor to non-existent much of the time, Noise from other guests (Very early and late). Courtyard car park with vehicle alarm systems. Restaurant salad was meh. Only two older lounge chairs by pool. Room furniture dated and stained.
4,8 Okay
Pros: Value for money, staff is very polite
Cons: I would call the location of the hotel DANGEROUS, unless you want to get around by taxi only. Also Ive seen roaches in my room. In the future I would not book any hotel futher than ADO station.
And one more thing: you need to update address: its mza 64, not 24, as you mentioned in your booking confirmation email. You sent me to the wrong place.
Sincerely,
Natallia Krazhava
8,0 Excellent
Pros: The staff was very nice
Cons: Location
7,9 Good
Pros: Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.
Cons: Hardly warm wáter from the shower.
10,0 Excellent
Pros: Good service!
Cons:
7,5 Good
Pros: Comfy bed and quiet location. Nice towels.
Cons: Wifi only worked in reception area and public area downstairs. Breakfast juice was same as breakfast fruit - watermelon! Coffee not the best I've had.
10,0 Excellent
Pros: Very clean and nice
Cons:
6,3 Good
Pros: Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.
Cons: Rooms weren't very clean and the check-in was chaotic and slow. Restaurant understaffed and super average. Worst is the location though, dangerous area. And the swimming pool is empty!! So that was a big disappointment in the hotness of Cancun. Wouldn't stay again.
7,5 Good
Pros: Perfect staff
Cons:
2,5 Mediocre
Pros: The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.
Cons: There is NO hot water and WIFI at the room. Only at the recipient!!! So every time I want to use WiFi I have to go to the reception. The towels and the bed sheet aren’t clean and I asked to change them. Finally, the last day, the receptionist came inside my room without permission!! He told me I have to go out now!!! I told him it’s 12 pm right now, give me 10 mins. I went to the reception at 12:20 pm and he wanted to charge me late fee!!! I said no and he locked the entrance door and call the police on me. 30 mins later, desperately he let me go without charge. DO MOT BOOK
9,2 Excellent
Pros: The hotel has a decent swimming pool and air conditioning. Breakfast was good.
Cons: The surroundings do not seem particulary safe in the evenings.
7,1 Good
Pros: Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con
Cons: The picture of the poolside loungers must be very old . Shower was poor
With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
With a stay at Hotel Xbalamque and Spa, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Plaza Las Americas. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Overall 6,8 Good
Based on 1 745 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
9,6
Pros: The location, the original decor and facilities! Super helpful staff. Perfect for luxury on a budget. The swimming pool for an early morning and evening swimming!
Good
6,0
Pros: The property was dirty
Excellent
8,8
Pros: at the heart of the old Cancun town, many places to walk around. Hotel is modest but very clean.
Good
6,7
Pros: Staff was great.
Good
7,0
Good
7,5
Pros: The murals and statues were wonderful. The pool was beautiful
Mediocre
3,8
Pros: The fridge
Good
7,5
Pros: The Mayan theme on the hall, walls and stairs.
Okay
5,8
Pros: The terrace
Excellent
9,6
Pros: The hotel is unique & surprisingly beautiful. It has painted murals throughout that give it the feel of a historical archeology site. I loved this hotel.
Mediocre
3,4
Mediocre
2,5
Pros: The Hotel had potential. Only if they could've just kept it clean. Smh!
Details
Reviews
Overall 6,8 Good
Based on 1 745 reviews
Location
8,7
Breakfast
5,9
Pool
5,6
Bar
5,6
Food
5,6
Beach
5,3
Vibe
5,1
Service
4,5
Comfort
3,4
Room
3,0
Amenities
2,8
Cleanliness
1,9
WiFi
1,4
Location
8,6
Pool
5,9
Food
5,3
Vibe
4,1
Service
4,0
Comfort
3,0
Amenities
2,4
Room
1,8
Cleanliness
1,7
Location
8,8
Pool
5,2
Service
4,9
Vibe
4,7
Comfort
3,7
Room
3,3
Amenities
2,6
Cleanliness
2,0
WiFi
0,8
Service
4,6
Amenities
2,3
Room
1,8
Cleanliness
1,7
Room
2,2
9,6 Excellent
Pros: The location, the original decor and facilities! Super helpful staff. Perfect for luxury on a budget. The swimming pool for an early morning and evening swimming!
Cons:
6,0 Good
Pros: The property was dirty
Cons: Dirty pool area. They need to keep up with cleanliness
8,8 Excellent
Pros: at the heart of the old Cancun town, many places to walk around. Hotel is modest but very clean.
Cons:
6,7 Good
Pros: Staff was great.
Cons: The air conditioning didn't work. The water was cold. The spa was closed. They didn't have working wifi.
7,0 Good
Pros:
Cons: Our flights were messed up with Thomas cook, we asked if they could accommodate us staying one night earlier. They said that was fine and we should converse at reception when we arrived. We arrived and the reception denied us moving the date. We had to pay twice. If we had known this before we would have cancelled. Terrible service, would not go back.
7,5 Good
Pros: The murals and statues were wonderful. The pool was beautiful
Cons: No elevator. No deadbolt on my room inside. Every day I got fewer towels. Only one towel on the last 2 days They even took my bath mat and the floor was slippery.
3,8 Mediocre
Pros: The fridge
Cons: No hot water and difficult to find. We spent more money in a taxi trying to find it than we did staying there. The pool was discusting.
7,5 Good
Pros: The Mayan theme on the hall, walls and stairs.
Cons: Elevator doesn’t work our entire staying.
5,8 Okay
Pros: The terrace
Cons: First of all it was very noisy because of a karaoke party every single night. I couldn't seelp so I was very tired, therefore I asked them to give me a different room as I really needed to be rested in order to dive. The staff lied to my face several times, telling me they don't have any other rooms or showing me rooms that were worse, with mold. In the end they gave me a better room, that also had wifi, as my previous room didn't. The sheets and the towels were stained, the air con was not working properly and the ceiling in the bathroom was leaking. Also the window in the bathroom was broken so you couldn't close it properly. The elevator was not working.
9,6 Excellent
Pros: The hotel is unique & surprisingly beautiful. It has painted murals throughout that give it the feel of a historical archeology site. I loved this hotel.
Cons:
3,4 Mediocre
Pros:
Cons: Didn't have my room at time.roaches,pool not clean. And the advertise as a resort.
2,5 Mediocre
Pros: The Hotel had potential. Only if they could've just kept it clean. Smh!
Cons: There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else.
Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!
With a stay at Hotel Xbalamque and Spa, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Plaza Las Americas. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Where to stay in Ciudad - Downtown District (Cancún)?
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- Centro de convenciones de Cancún
- Plaza de Toros
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- Playa Linda
- Hospital Amerimed
- Forum Beach
- Museo de Arte Popular Mexicano
- Plaza Caracol
- Mercado 28
- Nautilus Diving and Training Center
- Iglesia cristo rey
- Ayuntamiento de Benito Juarez
- Malecon Americas
- Royal Yak Casino and Sports Book
