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|"Very nice staff and great breakfast"||(in 41 reviews)|
|"Great staff, always welcoming and helpful!"||(in 42 reviews)|
|"Great room and room service."||(in 12 reviews)|
|"Shuttle service was complicated to use."||(in 2 reviews)|
|"We also didn't like the location."||(in 8 reviews)|
|"Very loud music all day and until 12am like it was a nightclub."||(in 3 reviews)|
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Nice hotel despite location
This hotel is near the downtown area of Cancun which is very different from the hotel zone. It's in a residential area so it's a little odd to begin with but once you get past that the hotel location, the hotel entrance and facilities are nice. They have a secured parking lot behind the hotel which is a little hard to find at first but I like that they have security 24 hours a day. The hotel room is very clean and a big part of that is all the marble they have in the hotel.
The fixtures such as sink faucet, bathtub faucet and some other wall pieces in the bathroom are rusty. The bathtub faucet was so rusty on the inside it was difficult to work properly. The maids do a good job cleaning so it doesn't look like it needs replacing. The shower curtains smelled of mildew which didn't surprise me
It was close to downtown Cancun.
We were tired when we arrived, and the room they assigned us had not been cleaned. Second room we were given the bathroom door handle didn't work, and the toilet handle broke. We were exhausted so we settled by manually lifting lever to flush toilet.
The hotel staff was friendly and helpful, especially the door men and the wait staff in the restaurant. The desk clerks were less helpful.
Air conditioner units were very noisy had to turn off to sleep
The cocktail waiter/barman - he was fantastic
Too far away from anything useful
we stayed one night before travelling on - we were not rushed and didn't need to check out until 1pm. the staff were great and really helpful about local amenities, Great hot choclate
A short walk from Cancun Bus Station, Adhara Hacienda Cancun has a convenient location, making it an ideal place to stay when in Cancun. It features free Wi-Fi, a fitness centre and an indoor pool, and is within walking distance of Avenida Tulum.
A variety of personalised services are available for guests of Adhara Hacienda Cancun, like a currency exchange, a ticket service and babysitting/child services. Staff are available 24/7 and can book tours and tickets. Also on offer on-site are a sun deck, a kids pool and an airport shuttle.
Each room at the hotel has a radio and all the essentials for a comfortable stay. They are also fitted with a hair dryer and a telephone.
The stylish on-site restaurant is a perfect place to relax while enjoying a choice of Mexican and international dishes. In the evening, guests are invited to enjoy a drink in the bar.
Adhara Hacienda Cancun is a convenient base to explore nearby Hard Rock Cafe Cancun and Gran Puerto. Guests will find lots to see and do in the surrounding area, with Estadio Quintana Roo a short car ride away.
based on 670 reviews
Value for money
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