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Cons. Didn't have my room at time.roaches,pool not clean. And the advertise as a resort.
Pros. The Hotel had potential. Only if they could've just kept it clean. Smh!
Cons. There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!
Pros. Good location to bars, it's air conditioned and its a cool looking hotel. the hotel bar food is kinda crappy. The water didn't work for the first few hours after we checked in but I'm pretty sure they had it turned off to our floor to converse it or something. That's what it sounded like anyways. There's no blankets on the beds, only sheets. We stayed for $60 cad. You're in a good location for bars, everything's walking distance and you have a ton of choices. I'd stay here again. We didn't see any bugs (and I looked) and the bed was pretty comfy
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of Hotel Xbalamque and Spa?
Guests appreciate the amazing art work, friendly staff, and the great time they had during their stay.
How is the cleanliness at Hotel Xbalamque and Spa?
While some guests found the rooms clean enough, others mentioned concerns about the room cleanliness, including stained towels and sheets.
What are the common complaints about Hotel Xbalamque and Spa?
Common complaints include issues with the air conditioning, room cleanliness, and noise from nearby bars.
What are the best times to visit Hotel Xbalamque and Spa?
The low season is in August, and the high season is in July.
What can guests expect from the beds at Hotel Xbalamque and Spa?
Guests can expect extra-long beds, feather pillows, and comfortable sleeping arrangements.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Bar
Several guests mentioned noise disturbances from the bar, so consider requesting a room away from the bar area for a quieter stay.
Check Room Amenities
Some guests reported issues with the lack of blankets and washcloths, so it's advisable to check the room amenities upon arrival and request any missing items promptly.
Consider Bringing Earplugs
Due to potential noise from nearby bars and clubs, bringing earplugs might help ensure a good night's sleep.
Explore Nearby Attractions
The hotel's proximity to Parque Las Palapas and other attractions makes it convenient for exploring the local area, so take advantage of the nearby points of interest.
Verify Internet Access
Some guests experienced difficulties with internet access, so it's recommended to verify the internet connectivity upon arrival and seek assistance if needed.
Request a Room with Hot Water
Several guests mentioned issues with hot water, so consider requesting a room with reliable hot water during your stay.
Be Mindful of Noise Levels
The hotel's central location and nearby entertainment venues may result in higher noise levels, so be prepared for potential noise disturbances during the stay.
Check for Cleanliness
Some guests reported cleanliness issues, so it's advisable to inspect the room upon arrival and report any concerns to the staff for prompt resolution.
Take Advantage of Spa Services
Guests appreciated the spa services, so consider indulging in a relaxing spa treatment during your stay.
Consider Parking Options
As there is no private parking, consider exploring parking options in the vicinity and plan accordingly.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Hotel Xbalamque and Spa is located at Av. Yaxchilan No. 31, Centro in Downtown, 0,6 km from the centre of Cancún. Parque Las Palapas is the closest landmark to Hotel Xbalamque and Spa.
Check-in time is 15:00 and check-out time is 12:00 at Hotel Xbalamque and Spa.
Yes, Hotel Xbalamque and Spa offers free Wi-Fi.
Yes, Hotel Xbalamque and Spa offers free parking.
Hotel Xbalamque and Spa is 15 km from Cancun. Hotel Xbalamque and Spa is 72,7 km from Cozumel.
Yes, Hotel Xbalamque and Spa has a pool on-site.
KAYAK scours the web for all room deals available at Hotel Xbalamque and Spa in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Xbalamque and Spa and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Xbalamque and Spa.