Best Cancún hotels near Museo de Arte Popular Mexicano
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Caracol Beach are also within 1 mi (2 km).
Overall 9,3 Excellent
Based on 1 177 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10,0
Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Excellent
10,0
Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Excellent
10,0
Pros: Everything is great
Excellent
10,0
Pros: Awesome property with great staff!
Excellent
9,6
Pros: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Good
6,7
Pros: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Excellent
10,0
Pros: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Excellent
10,0
Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Excellent
8,8
Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Excellent
10,0
Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Excellent
9,1
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Good
7,5
Pros: Rooms were great. Staff super friendly and attentive.
Details
Reviews
Overall 9,3 Excellent
Based on 1 177 reviews
Breakfast
10,0
Location
9,5
Service
9,2
Vibe
9,1
Pool
8,9
Cleanliness
8,9
Wellness
8,9
Amenities
8,7
Room
8,5
Food
8,4
Bar
7,6
Service
9,1
Amenities
9,0
Vibe
8,7
Room
8,2
Food
8,1
Value
6,4
Service
9,4
Food
8,1
10,0 Excellent
Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Cons:
10,0 Excellent
Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Cons:
10,0 Excellent
Pros: Everything is great
Cons: Nothing
10,0 Excellent
Pros: Awesome property with great staff!
Cons: Nothing, it was perfect!
9,6 Excellent
Pros: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Cons: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.
6,7 Good
Pros: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Cons: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.
10,0 Excellent
Pros: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Cons: Nothing. There was not a single complaint.
10,0 Excellent
Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Cons: I liked everything!!
8,8 Excellent
Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Cons: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music
10,0 Excellent
Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Cons: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.
9,1 Excellent
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Cons: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
7,5 Good
Pros: Rooms were great. Staff super friendly and attentive.
Cons: Food was underwhelming for the cost to stay.
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Caracol Beach are also within 1 mi (2 km).
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 9,2 Excellent
Based on 3 547 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.
Excellent
10,0
Pros: Friendly, clean, beautiful view from our rooms and a lovely beach!
Excellent
10,0
Pros: Yes,finest hotel in Mexico/Cancun
Excellent
10,0
Pros: Everything...
Mediocre
3,8
Pros: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Excellent
10,0
Pros: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Excellent
10,0
Excellent
9,6
Pros: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.
Excellent
10,0
Pros: The beach, the Service, the location.
Excellent
10,0
Pros: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!
Excellent
8,0
Pros: Location and pools
Excellent
10,0
Pros: very professional staff
Details
Reviews
Overall 9,2 Excellent
Based on 3 547 reviews
Location
9,4
Wellness
9,2
Service
9,2
Pool
9,1
Beach
9,0
Amenities
8,9
Cleanliness
8,8
Room
8,7
Food
8,3
Breakfast
8,2
Comfort
8,2
Vibe
7,2
WiFi
7,1
Value
5,9
Wellness
9,4
Location
9,2
Pool
9,0
Service
8,9
Cleanliness
8,8
Amenities
8,7
Comfort
8,6
Beach
8,6
Room
8,5
Breakfast
8,4
Value
5,9
Location
9,5
Service
9,3
Wellness
9,1
Amenities
8,9
Pool
8,8
Room
8,6
Comfort
8,5
Value
5,7
10,0 Excellent
Pros: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.
Cons: The music at the pool. No music at all would be my preference, just the sounds of the surf and the water features in the pools. But if music is necessary, then we would have preferred some actual music, and not the noise that was played. Also, the food at the outdoor restaurant and the La Joya restaurant was just mediocre, at best. The buffet was very nice, but we didn’t try Le Basilic due to the other places not being very good. Given that they don’t want you to bring food in, they should serve better food at their restaurants. We would have been happy to never leave the resort if the food had been better.
10,0 Excellent
Pros: Friendly, clean, beautiful view from our rooms and a lovely beach!
Cons: I didn’t like being approached on arrival by a woman selling something (timeshare?) and wanting us to attend a 45 minute breakfast meeting. Having said that, she was very nice and polite.
10,0 Excellent
Pros: Yes,finest hotel in Mexico/Cancun
Cons: Nothing, perfect vacation
10,0 Excellent
Pros: Everything...
Cons: The pool and beach weren't open 24 hrs.
3,8 Mediocre
Pros: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Cons: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
10,0 Excellent
Pros: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Cons:
10,0 Excellent
Pros:
Cons: Great location and an amazing hotel
9,6 Excellent
Pros: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.
Cons: The concierge service was superb, their help with transportation was great and security, i felt at home with their service, they remembered my name. It was a relaxed environment. I would recommend them even though the house keeping stole my phone charger. Outside of her it was an amazing experience. The room service is second to none.
10,0 Excellent
Pros: The beach, the Service, the location.
Cons: They don’t accept Discover.
10,0 Excellent
Pros: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!
Cons: Nothing, every single thing was perfect!
8,0 Excellent
Pros: Location and pools
Cons: Everything wasn't included. For a higher price but everything included would be great.
10,0 Excellent
Pros: very professional staff
Cons: nothing
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of Chac Mool Beach, La Isla Shopping Mall, and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 mi (3 km).
Overall 9,1 Excellent
Based on 3 465 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10,0
Pros: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.
Excellent
10,0
Pros: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.
Excellent
10,0
Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Mediocre
3,0
Pros: LOTS ACTIVITIES.
Excellent
10,0
Pros: Everything
Excellent
10,0
Pros: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.
Excellent
10,0
Pros: The rest TOTALLY FINE 100% NEW SPA AMAZING
Excellent
9,6
Pros: There is a Japanese staff. You can go anywhere wo a wallet in the hotel. Spa is fantastic.
Excellent
9,2
Pros: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.
Excellent
10,0
Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Excellent
9,6
Pros: Staff are so helpful and really look after you. The facilities are very clean and the hotel is located in a great area. The beach is really nice and well maintained. The food in all the restaurants is really good.
Excellent
9,6
Pros: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .
Details
Reviews
Overall 9,1 Excellent
Based on 3 465 reviews
Breakfast
9,4
Location
9,0
Service
8,9
Cleanliness
8,8
Wellness
8,4
Food
8,4
Room
8,1
WiFi
4,0
Service
9,4
Location
8,8
Room
8,4
Wellness
8,3
Amenities
8,0
Bar
6,8
Location
9,1
Cleanliness
9,0
Service
8,9
Wellness
8,3
Amenities
8,2
Room
7,5
Pool
7,4
10,0 Excellent
Pros: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.
Cons:
10,0 Excellent
Pros: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.
Cons: Nothing
10,0 Excellent
Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Cons: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .
3,0 Mediocre
Pros: LOTS ACTIVITIES.
Cons: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY
10,0 Excellent
Pros: Everything
Cons:
10,0 Excellent
Pros: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.
Cons: Nothing. It was perfect.
10,0 Excellent
Pros: The rest TOTALLY FINE 100% NEW SPA AMAZING
Cons: Elevator BAD
9,6 Excellent
Pros: There is a Japanese staff. You can go anywhere wo a wallet in the hotel. Spa is fantastic.
Cons: Some of the food is not good. There is no choice about alcohol beverage.
9,2 Excellent
Pros: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.
Cons: Smokers everywhere- blowing it in your face. The hotel should have a policy about this and designate areas if people must smoke. There are areas I saw but i feel like people should not be able to smoke on the beach, or in the areas where everyone gathers for night time activities. Made my head hurt.
10,0 Excellent
Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Cons:
9,6 Excellent
Pros: Staff are so helpful and really look after you. The facilities are very clean and the hotel is located in a great area. The beach is really nice and well maintained. The food in all the restaurants is really good.
Cons: The room we were staying in originally wasn’t to our liking. We upgraded to a new room for an additional $80 per night and the new room was perfect. It was a recently refurbished room and really well laid out and spacious. Bit disappointed to not have a few more drinks in the mini bar and expected to have spirits in the room which we didn’t?!
9,6 Excellent
Pros: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .
Cons: Constant upselling, do you want to rent a cabana, do you want to book a massage, do you want to schedule an excursion?? All day every day upselling.
Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of Chac Mool Beach, La Isla Shopping Mall, and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 mi (3 km).
Nestled on the beach, this Zona Hotelera hotel is just steps from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Aquaworld are also within 2 mi (3 km).
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Overall 9,1 Excellent
Based on 3 030 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: The location is great,PARADISE! This is the best location i have ever stayed in my life,i dont fiind my words to expresse my gratitude for all the stuff. I can name Marco from the breakfast,Alan and Alicia from management team,Javier also. First time in Cancun for me defintly not last and defintly i will come back here.
Excellent
8,8
Pros: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Excellent
9,6
Pros: The breakfast was excellent and the hidden garden restaurant..amazing
Excellent
9,6
Excellent
10,0
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Excellent
8,8
Pros: This hotel is one of the better ones from our experience of inclusive hotels around the world. Location is great with proximity to beach and shopping malls. Room is clean and modern. A good variety of restaurants. Pools aren't the largest but comfortable (not too crowded) to swim in. I especially like the fact it's adult-only, making the hotel much quieter.
Excellent
9,6
Pros: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout
Good
7,0
Pros: The food was amazing
Excellent
10,0
Pros: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Excellent
9,2
Pros: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).
Excellent
9,6
Pros: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!
Excellent
9,6
Pros: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.
Details
Reviews
Overall 9,1 Excellent
Based on 3 030 reviews
Beach
9,5
Service
9,0
WiFi
9,0
Pool
8,9
Location
8,9
Cleanliness
8,8
Wellness
8,8
Breakfast
8,8
Vibe
8,7
Room
8,6
Bar
5,8
Beach
9,6
Pool
9,3
Location
9,1
Cleanliness
8,9
Service
8,9
Room
8,8
Vibe
8,7
Wellness
8,6
Breakfast
8,3
Amenities
7,8
Beach
9,5
Service
9,3
Location
9,0
Wellness
8,9
Cleanliness
8,9
Room
8,5
10,0 Excellent
Pros: The location is great,PARADISE! This is the best location i have ever stayed in my life,i dont fiind my words to expresse my gratitude for all the stuff. I can name Marco from the breakfast,Alan and Alicia from management team,Javier also. First time in Cancun for me defintly not last and defintly i will come back here.
Cons: There is absolut nothing to complain about.
8,8 Excellent
Pros: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Cons: Only 1 breakfast restaurant choice
9,6 Excellent
Pros: The breakfast was excellent and the hidden garden restaurant..amazing
Cons: The first day the housekeeking didnt clean our room.
9,6 Excellent
Pros:
Cons: Food
10,0 Excellent
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Cons: that I couldn't stay longer
8,8 Excellent
Pros: This hotel is one of the better ones from our experience of inclusive hotels around the world. Location is great with proximity to beach and shopping malls. Room is clean and modern. A good variety of restaurants. Pools aren't the largest but comfortable (not too crowded) to swim in. I especially like the fact it's adult-only, making the hotel much quieter.
Cons: (1) Depending on when you go to the pool, the beach chairs may not be sufficient. It's also obvious that some towels were left on the chair giving people the impression it's occupied while the guest has already left. (2) Dinner at the MB restaurant was a bit disappointing - "catch of the day" tastes quite fishy (the not-so-good type of fishy), and we chewed into a lot of fish scales. (3) Overall we got help when needed and asked, but i did not experience the "superb hospitality" or any "special touches" that this hotel was so often commented on, despite I made it clear at booking that we were celebrating an anniversary. Perhaps because we were staying only 1 night, and the hotel staff would focus more on people who stay longer. Not that we are super upset about it, just different vs my expectation.
9,6 Excellent
Pros: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout
Cons: Schedule of events and restaurant options not always accurate
7,0 Good
Pros: The food was amazing
Cons: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.
10,0 Excellent
Pros: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Cons: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .
9,2 Excellent
Pros: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).
Cons:
9,6 Excellent
Pros: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!
Cons: Nothing
9,6 Excellent
Pros: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.
Cons: There is a cabans on the pool and Beach for extra charge which was a bit disapointing, the mb restaurante is not that good as the others and deserts where not good. We would prefer more fresh salads at breakfest.
Nestled on the beach, this Zona Hotelera hotel is just steps from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Aquaworld are also within 2 mi (3 km).
Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of Luxury Avenue Shopping Mall, Cancun Interactive Aquarium, and La Isla Shopping Mall. Aquaworld and Maya Cancun Museum are also within 2 mi (3 km).
Overall 9,0 Excellent
Based on 4 145 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8,0
Pros: Having a positive staff all around really makes the whole experience enjoyable. Everyone was so accommodating, welcoming and very polite. The ocean was SO blue ive never seen anything like it! The food was delicious as well! And we loved our ocean view from our floor
Excellent
10,0
Pros: Everything
Excellent
10,0
Pros: Very customer oriented and great food !! Would love to go back
Excellent
10,0
Pros: Our room overlooking the beach was just gorgeous - spacious, comfortable, clean, amazing huge balcony.....I could go on and on. We loved our stay here, it was our first time in Cancun and we definitely will be coming back for more. Great location, staff that go over and above all expectations - special mention of Marcelo Marquez Lopez for exceptional service, diverse food options to cater for all and delicious cocktails. Loved this place and it made 5 nights feel way too short!
Good
7,1
Pros: Food was generally nice, I have enjoyed the buffets especially. Most of the staff will try to be really helpful and nice, it was greatly appreciated. The pools were clean and nice. The rooms are quite big.
Good
7,5
Pros: The restaurant outside was really good. If you have a time, visit Captain's Cove. Their food and service were much more better than hotel.
Okay
5,0
Pros: Beach was awesome
Excellent
9,2
Pros: The staff were very friendly and welcoming. Furniture were brand new. Beach was amazing
Excellent
10,0
Pros: Staff so friendly
Excellent
10,0
Pros: Service is incredible!
Excellent
9,7
Pros: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Excellent
9,2
Pros: FIRST TIMER** We stayed at the Royal Sands for our honeymoon and the all inclusive package was phenomenal! Royal Sands is 1 of 5 Royal Resorts so you have access to their pools and restaurants as well. Royal Sands used to be a timeshare so you will meet a lot of owners that have been going there for 20 years during your stay. Food - We ate at Captains Cove (everything was perfect), La Veranda (buffet, theme nights, hit or miss), and Hacienda Sisal multiple times. Sidelines Bar will have ALL the games and bar food. Tuesday & Wednesdays are their "Friday & Saturday's" so they will have karaoke til Close/Midnight. Room service has good food all day everyday but they don't speak very good English. Shuttles - free to any Royal hotel or Royal restaurant but run on a schedule so make sure you know what time you will be picked up or you'll have to take a taxi or the public transportation bus. Taxis - always ask the price or negotiate. There's maybe 3 companies and they all have a sheet they go by. Captains Cove = $9 USD, Marina Chac Chi $17-$25 USD, Airport $26 USD. Airport Transportation available thru their travel agency also $11.60 USD per person. Royal Market - expensive. Sunscreen $15, bug spray $15.. 2 pools - 1 is quiet and the other is loud with 2 pool bars, they also have servers that will get you drinks or food Spa is great and has a hot tub in the locker rooms. Security - very secure, they walk the beach, pool, and always ask your name and room number any time you leave so they know who's coming and going. Laundry - large area to do laundry. Cost $5.60 USD per 3.5 kg load to do it yourself. All Inclusive Guest - always sign a tab/receipt anywhere you go, even the pool bars, they will always ask your name and room number even to keep track of your $0 drinks. Currency Exchange - at the front desk but don't bother, they will accept USD or pesos EVERYWHERE. Calculate on google.
Details
Reviews
Overall 9,0 Excellent
Based on 4 145 reviews
Cleanliness
9,6
Pool
9,2
Location
8,7
Room
8,6
Amenities
8,6
Service
8,6
Value
8,4
Breakfast
7,8
WiFi
7,5
Bar
5,7
Cleanliness
9,7
Pool
9,0
Room
9,0
Amenities
8,9
Service
8,5
Value
8,3
Location
8,3
Breakfast
7,8
Bar
5,3
Cleanliness
9,6
Beach
9,3
Service
8,4
Room
8,0
Comfort
6,4
8,0 Excellent
Pros: Having a positive staff all around really makes the whole experience enjoyable. Everyone was so accommodating, welcoming and very polite. The ocean was SO blue ive never seen anything like it! The food was delicious as well! And we loved our ocean view from our floor
Cons: Im a night owl so there wasn’t much to do at the resort past dinner time. However it’s a quick bus ride down the street to all the bars and clubs! So our location was great
10,0 Excellent
Pros: Everything
Cons: No night life like a show,movie or something after supper
10,0 Excellent
Pros: Very customer oriented and great food !! Would love to go back
Cons: None
10,0 Excellent
Pros: Our room overlooking the beach was just gorgeous - spacious, comfortable, clean, amazing huge balcony.....I could go on and on. We loved our stay here, it was our first time in Cancun and we definitely will be coming back for more. Great location, staff that go over and above all expectations - special mention of Marcelo Marquez Lopez for exceptional service, diverse food options to cater for all and delicious cocktails. Loved this place and it made 5 nights feel way too short!
Cons: The only small complaint we had over our 5 night stay was that our WiFi started acting up and being very patchy. They came to reboot it but it wasn’t much help.
7,1 Good
Pros: Food was generally nice, I have enjoyed the buffets especially. Most of the staff will try to be really helpful and nice, it was greatly appreciated. The pools were clean and nice. The rooms are quite big.
Cons: One of the staff members decided to chill in my room on the night we arrived and left our bags. Took the bedclothes from only one of the bags and left a piece of old chocolate on the bed. Some of the waiters made us feel very uncomfortable (in the cevicheria). Wish they were offering some clips for wet clothes or a way to dry them, after all it’s a leisure place by the sea.
7,5 Good
Pros: The restaurant outside was really good. If you have a time, visit Captain's Cove. Their food and service were much more better than hotel.
Cons: The concierge insisted a lot their promotion and didn't let us rest. It's so uncomfortable. The pool was always dirty you can see lots of dirty things. There was no activity in the night for guest It's quite boring in the night compared with other all inclusive hotel in Cancun
5,0 Okay
Pros: Beach was awesome
Cons: All inclusive was not worth the money. Food was terrible and selection was sub par. Every time you visited the buffet they required that you leave your room card with the waiter. Speciality restaurants not on site & food was awful.
9,2 Excellent
Pros: The staff were very friendly and welcoming. Furniture were brand new. Beach was amazing
Cons: The only thing i did not like about the hotel is the food. they never change the buffet, the same menu everyday.
10,0 Excellent
Pros: Staff so friendly
Cons: Nothing
10,0 Excellent
Pros: Service is incredible!
Cons: Restaurant choices on the premises.
9,7 Excellent
Pros: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Cons: The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
9,2 Excellent
Pros: FIRST TIMER** We stayed at the Royal Sands for our honeymoon and the all inclusive package was phenomenal! Royal Sands is 1 of 5 Royal Resorts so you have access to their pools and restaurants as well. Royal Sands used to be a timeshare so you will meet a lot of owners that have been going there for 20 years during your stay. Food - We ate at Captains Cove (everything was perfect), La Veranda (buffet, theme nights, hit or miss), and Hacienda Sisal multiple times. Sidelines Bar will have ALL the games and bar food. Tuesday & Wednesdays are their "Friday & Saturday's" so they will have karaoke til Close/Midnight. Room service has good food all day everyday but they don't speak very good English. Shuttles - free to any Royal hotel or Royal restaurant but run on a schedule so make sure you know what time you will be picked up or you'll have to take a taxi or the public transportation bus. Taxis - always ask the price or negotiate. There's maybe 3 companies and they all have a sheet they go by. Captains Cove = $9 USD, Marina Chac Chi $17-$25 USD, Airport $26 USD. Airport Transportation available thru their travel agency also $11.60 USD per person. Royal Market - expensive. Sunscreen $15, bug spray $15.. 2 pools - 1 is quiet and the other is loud with 2 pool bars, they also have servers that will get you drinks or food Spa is great and has a hot tub in the locker rooms. Security - very secure, they walk the beach, pool, and always ask your name and room number any time you leave so they know who's coming and going. Laundry - large area to do laundry. Cost $5.60 USD per 3.5 kg load to do it yourself. All Inclusive Guest - always sign a tab/receipt anywhere you go, even the pool bars, they will always ask your name and room number even to keep track of your $0 drinks. Currency Exchange - at the front desk but don't bother, they will accept USD or pesos EVERYWHERE. Calculate on google.
Cons: Bed uncomfortable. Bars close too early. Royal Market too expensive.
Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of Luxury Avenue Shopping Mall, Cancun Interactive Aquarium, and La Isla Shopping Mall. Aquaworld and Maya Cancun Museum are also within 2 mi (3 km).
Experience the perfect getaway at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Beautifully situated on the sparkling Caribbean Sea, our all-villa, family-friendly resort boasts endless amenities designed to make your stay here exceptional. Settle in to your homelike villa, featuring a fully-stocked kitchen and a balcony with ocean views, then get ready to explore our resort. Go for a swim in our infinity pool, spend the day on our white sand beach, indulge at our spa or play a round of mini-golf. Satisfy your cravings at our restaurants, or simply relax on the beach or poolside and let us bring your choices right to you. If a business event or wedding brings you to our resort, you'll be delighted with our world-class services, indoor and outdoor venues and custom catering. Discover historic and popular attractions within easy reach, from Tulum and Chichén Itzá to waterparks. Whether staying for work or play, we look forward to welcoming you soon to our oceanfront resort in Cancun, Mexico.
Overall 9,0 Excellent
Based on 2 617 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,0
Pros: Good location. Nice views.
Excellent
10,0
Pros: Has all you need modern and the Air Conditioner worked so well. Our view was amazing looking to the water. All the facilities you could ever need and location is opposite a big shopping complex.
Excellent
9,0
Pros: Rooms were very clean and modern. I loved that they had kitchens and a washer & dryer. Pools were nice and the property felt very secure.
Excellent
9,0
Pros: The setting. It delivered on expectations for a beach vacation with pools, jacuzzi, and of course being beachfront
Excellent
10,0
Pros: Great pools, beach and location. Rooms clean and comfortable. Staff always helpful
Mediocre
3,8
Good
7,0
Pros: The beach and views
Excellent
10,0
Pros: Loved the hotel, location, view. My studio with a kitchenette was so big and roomy. Staff were courteous and warm.
Excellent
10,0
Pros: Kitchen is well equipped. Location was right cross the isla mall, where has some of choices of restaurants and desert. Swimming pool was delightful and huge. Its perfect for family stay. And i enjoyed a lot!
Excellent
10,0
Pros: Everything that you need is here or in walking distance. Beautiful ocean views, excellent buffet at the Oceana. Daily activities.The grounds were VERY well kept.
Excellent
10,0
Pros: Good food over experience awesome
Excellent
9,2
Pros: It's a very well-organized resort, with wonderful barbecue areas and an amazing swimming pool! The room has a fully-equipped kitchenette, there's a mini grocery store in the complex which has everything you could need in very reasonable prices - there's even a Starbucks point! The gym facilities are great too!
Details
Reviews
Overall 9,0 Excellent
Based on 2 617 reviews
Wellness
9,5
Location
9,5
Pool
9,3
Room
8,8
WiFi
8,8
Service
8,5
Vibe
8,2
Breakfast
6,4
Food
5,9
Value
5,4
Pool
9,5
Location
9,1
Room
8,3
Service
8,1
Amenities
7,9
Cleanliness
7,9
Food
5,8
Value
5,3
Pool
9,4
Location
9,2
Service
8,8
Room
8,6
Cleanliness
8,2
9,0 Excellent
Pros: Good location. Nice views.
Cons: The beach is full of sea weed and there is a lot of random people selling random items that would approach our seats on the beach while sitting on the hotel's beach.
10,0 Excellent
Pros: Has all you need modern and the Air Conditioner worked so well. Our view was amazing looking to the water. All the facilities you could ever need and location is opposite a big shopping complex.
Cons:
9,0 Excellent
Pros: Rooms were very clean and modern. I loved that they had kitchens and a washer & dryer. Pools were nice and the property felt very secure.
Cons: TIME SHARE WARNING! After we checked in my wife asked about spa treatments and was sent to the concierge desk. An employee made a hard pitch for going to a time share presentation in exchange for spa services. Not the way to start a vacation
9,0 Excellent
Pros: The setting. It delivered on expectations for a beach vacation with pools, jacuzzi, and of course being beachfront
Cons: That their restaurants/bars did not accept cash (pesos or dollars)
10,0 Excellent
Pros: Great pools, beach and location. Rooms clean and comfortable. Staff always helpful
Cons: Nothing
3,8 Mediocre
Pros:
Cons: Staff attitude. In the middle of the night at 1am we were woken up by next door loud washing machine noise ,upon calling the reception to resolve the issue. They simply refuse saying they can not disturb the guest at this hour?? What were we? We had to go to the reception personally to resolve . Disappointing.
7,0 Good
Pros: The beach and views
Cons: The restaurant there was a bug in my coffee food was kinda expensive
10,0 Excellent
Pros: Loved the hotel, location, view. My studio with a kitchenette was so big and roomy. Staff were courteous and warm.
Cons: They offer monetary vouchers if you sit through a presentation on purchasing vacation villas- not sure if it’s worth the voucher. They say it’s ok to say no at the end of the presentation but no isn’t no. They do not give up easily.
10,0 Excellent
Pros: Kitchen is well equipped. Location was right cross the isla mall, where has some of choices of restaurants and desert. Swimming pool was delightful and huge. Its perfect for family stay. And i enjoyed a lot!
Cons: Nothing i can think of!
10,0 Excellent
Pros: Everything that you need is here or in walking distance. Beautiful ocean views, excellent buffet at the Oceana. Daily activities.The grounds were VERY well kept.
Cons: Nothing. The staff were amazingly gracious.
10,0 Excellent
Pros: Good food over experience awesome
Cons:
9,2 Excellent
Pros: It's a very well-organized resort, with wonderful barbecue areas and an amazing swimming pool! The room has a fully-equipped kitchenette, there's a mini grocery store in the complex which has everything you could need in very reasonable prices - there's even a Starbucks point! The gym facilities are great too!
Cons: The aesthetics of the whole complex seemed kind of dated - looked more like a business hotel than a holiday resort - some exotic/resorty decoration details are needed I think. The rate didn't include breakfast - we paid about 150 USD per night - which is definitely a bad image for a hotel of this caliber let's say. The happy hour was only this long indeed - an hour, and the check-in process took close to 45 minutes with us standing there, no welcome drinks, nothing. The staff was polite of course but a little too willing to help all the time - takes a toll on your privacy, would have appreciated a little more discretion.
Experience the perfect getaway at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Beautifully situated on the sparkling Caribbean Sea, our all-villa, family-friendly resort boasts endless amenities designed to make your stay here exceptional. Settle in to your homelike villa, featuring a fully-stocked kitchen and a balcony with ocean views, then get ready to explore our resort. Go for a swim in our infinity pool, spend the day on our white sand beach, indulge at our spa or play a round of mini-golf. Satisfy your cravings at our restaurants, or simply relax on the beach or poolside and let us bring your choices right to you. If a business event or wedding brings you to our resort, you'll be delighted with our world-class services, indoor and outdoor venues and custom catering. Discover historic and popular attractions within easy reach, from Tulum and Chichén Itzá to waterparks. Whether staying for work or play, we look forward to welcoming you soon to our oceanfront resort in Cancun, Mexico.
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
Overall 9,0 Excellent
Based on 1 956 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10,0
Pros: In my view best location in zona hotel. Beach is a dream and still in walking distance to other places Staff really helpful and friendly. Rooms spot on clean. For us this was the best hotel in our holidays
Excellent
10,0
Pros: Nice
Excellent
10,0
Pros: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.
Excellent
10,0
Pros: Great hotel, very friendly staff. Lots of space everywhere. There were probably a lot of guests but the set up of the hotel made it feel very quiet and relaxt. Very nice swimming pools, and a fantastic beach. Quality and choice in the restaurants was very good. Very nice breakfast buffet and seating with view on the beach. We spent here the last 3 days of our holidays on Yucatan Peninsula and couldn't have wished for more.
Excellent
9,6
Pros: Convenience, cleanliness
Excellent
8,8
Pros: It was clean, service was very courteous. Restaurant staff and food were excellent. Nice beach and swimming area if you like crowds. We stayed here to go whale watching with Solo Buceo and had to be there at 6:30 am and it could not have been more convenient.
Excellent
10,0
Pros: The resort in general - my room was also above expectations
Excellent
9,0
Pros: Staff is friendly, hotel is modern, food was much better than we expected.
Okay
5,8
Pros: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.
Mediocre
2,0
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Excellent
9,0
Pros: Staff at the beach was very friendly, efficient and fast in service.
Excellent
10,0
Pros: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.
Details
Reviews
Overall 9,0 Excellent
Based on 1 956 reviews
Beach
9,5
Location
9,1
Service
8,5
Vibe
8,0
Breakfast
7,9
Room
7,4
Comfort
7,0
Bar
6,1
WiFi
5,9
Value
5,0
Beach
9,4
Location
9,1
Pool
8,7
Breakfast
8,0
Service
7,9
Comfort
6,8
Room
6,4
Value
5,3
Beach
9,5
Pool
9,1
Location
9,0
Service
8,7
Food
8,5
Cleanliness
8,2
Breakfast
8,0
Room
6,9
Value
5,3
Beach
9,5
Service
8,0
Room
6,9
10,0 Excellent
Pros: In my view best location in zona hotel. Beach is a dream and still in walking distance to other places Staff really helpful and friendly. Rooms spot on clean. For us this was the best hotel in our holidays
Cons: Nothing
10,0 Excellent
Pros: Nice
Cons:
10,0 Excellent
Pros: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.
Cons:
10,0 Excellent
Pros: Great hotel, very friendly staff. Lots of space everywhere. There were probably a lot of guests but the set up of the hotel made it feel very quiet and relaxt. Very nice swimming pools, and a fantastic beach. Quality and choice in the restaurants was very good. Very nice breakfast buffet and seating with view on the beach. We spent here the last 3 days of our holidays on Yucatan Peninsula and couldn't have wished for more.
Cons: All was good
9,6 Excellent
Pros: Convenience, cleanliness
Cons: Air condition was noisy
8,8 Excellent
Pros: It was clean, service was very courteous. Restaurant staff and food were excellent. Nice beach and swimming area if you like crowds. We stayed here to go whale watching with Solo Buceo and had to be there at 6:30 am and it could not have been more convenient.
Cons: I generally dont like large hotels.
10,0 Excellent
Pros: The resort in general - my room was also above expectations
Cons: Nothing tbh
9,0 Excellent
Pros: Staff is friendly, hotel is modern, food was much better than we expected.
Cons: Prices were higher than expected. Similar to Florida prices.
5,8 Okay
Pros: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.
Cons:
2,0 Mediocre
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Cons:
9,0 Excellent
Pros: Staff at the beach was very friendly, efficient and fast in service.
Cons:
10,0 Excellent
Pros: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.
Cons: Road noise from hotel room with ‘Lagoon View’
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Overall 8,8 Excellent
Based on 5 552 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
9,0
Pros: The many pools and location of the resort
Excellent
9,0
Pros: Location and variety
Excellent
10,0
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Excellent
10,0
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Excellent
10,0
Pros: Location view shows food
Excellent
8,0
Pros: Balcony with ocean view
Excellent
9,0
Pros: Great location... close to bars and shops Friendly staff
Excellent
10,0
Pros: As expected, brilliant
Okay
4,0
Pros: The staff!! They were outstanding!
Excellent
10,0
Pros: location
Excellent
10,0
Pros: The location . The pools and the staff was friendly.
Excellent
9,0
Pros: The outstanding, friendly staff and the location.
Details
Reviews
Overall 8,8 Excellent
Based on 5 552 reviews
Location
9,1
Service
8,1
Amenities
7,7
Breakfast
7,6
WiFi
7,3
Bar
6,8
Room
6,3
Comfort
5,2
Wellness
4,4
Location
9,1
Pool
7,4
Service
6,8
Bar
6,1
Cleanliness
5,7
Room
4,8
Comfort
4,1
Location
8,9
Service
8,0
Pool
7,5
Cleanliness
6,2
Room
6,1
Location
8,9
Beach
8,7
Service
8,5
Room
5,9
9,0 Excellent
Pros: The many pools and location of the resort
Cons: It didnt offer room service, and really didnt have a place to get activity stuff.
9,0 Excellent
Pros: Location and variety
Cons: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
10,0 Excellent
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Cons: Food was okay, nothing great.
10,0 Excellent
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Cons: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
10,0 Excellent
Pros: Location view shows food
Cons: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
8,0 Excellent
Pros: Balcony with ocean view
Cons: the pools closed at 7:00 pm
9,0 Excellent
Pros: Great location... close to bars and shops Friendly staff
Cons: More entertainment at night for guests
10,0 Excellent
Pros: As expected, brilliant
Cons:
4,0 Okay
Pros: The staff!! They were outstanding!
Cons: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
10,0 Excellent
Pros: location
Cons: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
10,0 Excellent
Pros: The location . The pools and the staff was friendly.
Cons: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
9,0 Excellent
Pros: The outstanding, friendly staff and the location.
Cons: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Overall 8,7 Excellent
Based on 5 050 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Good
7,5
Pros: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Excellent
10,0
Pros: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Excellent
10,0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Excellent
8,5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Excellent
10,0
Pros: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Excellent
8,8
Pros: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Excellent
10,0
Pros: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Excellent
8,3
Pros: Place
Excellent
9,6
Pros: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Excellent
8,3
Pros: nice entertaining staff beautiful beach :) nice pool
Excellent
10,0
Pros: Amazing view of the sea from my window. Balcony was an amazing touch to the room. Food was abundant and staff were nice and courteous. Loved my stay
Excellent
10,0
Pros: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Details
Reviews
Overall 8,7 Excellent
Based on 5 050 reviews
Location
9,0
Room
8,2
Service
8,0
Breakfast
7,9
WiFi
7,0
Location
8,9
Pool
7,8
Cleanliness
7,6
Service
7,6
Room
7,2
Cleanliness
8,9
Room
8,7
Beach
8,7
Service
8,7
Location
8,5
Breakfast
7,7
Food
6,8
Service
8,2
Room
8,1
Food
7,2
7,5 Good
Pros: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Cons: If you are into food, please use another resort. They are so so so limited food wise and very same food every day, in regards to food quality...there is no quality compared w other resorts in Cancun Just a single restaurant is worth eating-Mirador
10,0 Excellent
Pros: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Cons: It was inconvenient that you had to keep track of towel cards each day and you could only receive one towel per person.
10,0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
8,5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
10,0 Excellent
Pros: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Cons: There was not something on the Hotel's side but ours. We missed the checkout and had to paid a bit more, fortunately they understood the situation and gave us a discount for that too.
8,8 Excellent
Pros: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Cons: The sellers people
10,0 Excellent
Pros: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Cons: Timeshare people!!!
8,3 Excellent
Pros: Place
Cons: Front disk need to be more helpful...
9,6 Excellent
Pros: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Cons: The bed was too hard, the dinners were not very tasty (lunch and breakfast were delicious), and not enough U.S. TV channels.
8,3 Excellent
Pros: nice entertaining staff beautiful beach :) nice pool
Cons:
10,0 Excellent
Pros: Amazing view of the sea from my window. Balcony was an amazing touch to the room. Food was abundant and staff were nice and courteous. Loved my stay
Cons: My only complaint is the concierge will try and sell you things upon your arrival. That is very annoying. I don't want to be bothered with that
10,0 Excellent
Pros: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Cons:
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within 15 minutes.
Overall 8,7 Excellent
Based on 3 817 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: The staff was incredible! Food was excellent
Good
6,7
Pros: That it was by the beach I guess.
Excellent
8,8
Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Good
6,0
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Good
6,7
Pros: Definitely the beaches! Really good view!
Good
7,5
Pros: food was alright, staff was friendly and helpful, location was quite convinient
Excellent
10,0
Pros: Everything from location, staff the food..
Excellent
10,0
Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Good
6,7
Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Good
7,5
Pros: The food was great!
Details
Reviews
Overall 8,7 Excellent
Based on 3 817 reviews
Location
9,1
WiFi
9,0
Service
8,9
Beach
8,8
Breakfast
7,4
Room
7,0
Amenities
5,6
Location
9,4
Beach
9,2
Service
9,2
Room
6,3
Wellness
6,1
Amenities
5,3
Vibe
5,2
Comfort
4,6
Service
9,0
Beach
8,7
Room
7,0
Comfort
6,0
10,0 Excellent
Pros: The staff was incredible! Food was excellent
Cons: The sales pitch
6,7 Good
Pros: That it was by the beach I guess.
Cons: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.
8,8 Excellent
Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Cons: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.
6,0 Good
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
6,7 Good
Pros: Definitely the beaches! Really good view!
Cons: The room is not as large as I expected. The food is quite mediocre too.
7,5 Good
Pros: food was alright, staff was friendly and helpful, location was quite convinient
Cons: room and facility a bit outdated, seaweed on the beach
10,0 Excellent
Pros: Everything from location, staff the food..
Cons:
10,0 Excellent
Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Cons: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.
6,7 Good
Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Cons: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.
7,5 Good
Pros: The food was great!
Cons: The beach was small and cramped.
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within 15 minutes.
Overall 8,7 Excellent
Based on 1 364 reviews
All reviews
- All reviews
Excellent
10,0
Pros: I was a guest for 10 days, the structure reflected what I expected, all the staff was always very willing to solve all my requests, Maclovio always very helpful and attentive in beach service and Liliana at breakfast as attentive and impeccable in service
Excellent
10,0
Pros: such a nice stay in a dream resort. the suites are absolutely wonderful, clean, room service amazing! the entertainment staff members are also amazing, loved their activities and had so much fun with them. Would totally go back.
Good
7,5
Pros: I love the coffee shop !!!! The first thing I would do in the morning is get my fresh espresso and croissant from the coffee shop! Breakfast was good enough, the restaurant a la carte we're amazing. Filiberto from the Italian restaurant served us on our first visit to Panama Jack and we had the pleasure to see him again this second visit ! Jesus from the reception recognized us and gave us a very warm welcome!
Excellent
9,0
Excellent
8,0
Pros: There were activities everyday and the staff were very friendly and helpful
Good
7,5
Pros: Plenty of places to eat although the food was just okay.
Excellent
9,0
Pros: I liked everything. Recommended!!!
Excellent
8,8
Pros: The spa is great, Lilly my masseuse was excellent, firm pressure and got all my troubles away
Excellent
9,6
Pros: There was always something to do at the hotel everyday
Poor
1,0
Pros: The location!!!
Excellent
10,0
Pros: Everything, we didn't want to leave! We upgraded to an ocean view room and it was worth it. Our suite was spacious and comfortable, the staff were friendly and couldn't be more helpful, the food/drink options were awesome and the beach was perfection.
Excellent
10,0
Pros: Upgraded our rooms because the 1 one we booked wasn't ready. Very helpful with luggage Our rooms were really nice and cool and with a ceiling fan
Excellent
8,0
Pros: The food, the facilities, the comfort, the staff.
Good
6,0
Pros: All Inclusive
Good
7,2
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Okay
5,6
Pros: Great buffet selection
Okay
5,6
Pros: Serviço all incluse, incluindo bebidas
Good
7,2
Pros: Great beach, great staff. The food is very good.
Details
Reviews
Overall 8,7 Excellent
Based on 1 364 reviews
Cleanliness
9,0
Comfort
8,8
Location
9,0
Services
8,5
Staff
8,9
Value for money
8,1
10,0 Excellent
Pros: I was a guest for 10 days, the structure reflected what I expected, all the staff was always very willing to solve all my requests, Maclovio always very helpful and attentive in beach service and Liliana at breakfast as attentive and impeccable in service
Cons:
10,0 Excellent
Pros: such a nice stay in a dream resort. the suites are absolutely wonderful, clean, room service amazing! the entertainment staff members are also amazing, loved their activities and had so much fun with them. Would totally go back.
Cons:
7,5 Good
Pros: I love the coffee shop !!!! The first thing I would do in the morning is get my fresh espresso and croissant from the coffee shop! Breakfast was good enough, the restaurant a la carte we're amazing. Filiberto from the Italian restaurant served us on our first visit to Panama Jack and we had the pleasure to see him again this second visit ! Jesus from the reception recognized us and gave us a very warm welcome!
Cons: There is no outside lounging area. It would be nice to have a drink and sit outside at night. At night, people would be very loud in the hallways of the rooms. It was very very humid in my room although the AC was on, it felt like the linens were humid and so made it hard for me to sleep well at night. The entertainment is not the greatest which is quite disappointing.
9,0 Excellent
Pros:
Cons: I paid for star 4.5 but in fact it is 4
8,0 Excellent
Pros: There were activities everyday and the staff were very friendly and helpful
Cons: The rooms could do with some upgrading. The AC unit was very loud.
7,5 Good
Pros: Plenty of places to eat although the food was just okay.
Cons: People constantly trying to sell you things. I already paid for my vacation. I just want to relax. Just leave me be.
9,0 Excellent
Pros: I liked everything. Recommended!!!
Cons:
8,8 Excellent
Pros: The spa is great, Lilly my masseuse was excellent, firm pressure and got all my troubles away
Cons:
9,6 Excellent
Pros: There was always something to do at the hotel everyday
Cons: No WiFi in bedrooms
1,0 Poor
Pros: The location!!!
Cons: My room didn't look like the picture online,and the food wasn't food also it wasn't a ocean view like I paid for, the room haves a funny odor.... they are very rude here my kids got stuck in a elevator this was the worst trip I have ever been on
10,0 Excellent
Pros: Everything, we didn't want to leave! We upgraded to an ocean view room and it was worth it. Our suite was spacious and comfortable, the staff were friendly and couldn't be more helpful, the food/drink options were awesome and the beach was perfection.
Cons: The constant shouting/entertainment at the pool by the host could be heard in our room when we were trying to relax, but it was only mainly in the afternoons when the pool was busiest so it was bearable.
10,0 Excellent
Pros: Upgraded our rooms because the 1 one we booked wasn't ready. Very helpful with luggage Our rooms were really nice and cool and with a ceiling fan
Cons: Not alot of food choices
8,0 Excellent
Pros: The food, the facilities, the comfort, the staff.
Cons: Nothing.
6,0 Good
Pros: All Inclusive
Cons: too cold water in the bahtroom
7,2 Good
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Cons: Could be better variety of international drinks.
5,6 Okay
Pros: Great buffet selection
Cons: Constantly pushing timeshare
5,6 Okay
Pros: Serviço all incluse, incluindo bebidas
Cons:
7,2 Good
Pros: Great beach, great staff. The food is very good.
Cons: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.
Style meets substance at Aloft Cancun, our modern hotel in a premier location. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just steps away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry or enjoy a superb meal at Nook. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, weddings and events, while our room block rate will keep everyone together. Aloft Cancun is the perfect place to have a stay worth remembering.
Overall 8,6 Excellent
Based on 2 906 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
9,6
Pros: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.
Excellent
8,3
Pros: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!
Excellent
10,0
Pros: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.
Excellent
8,8
Excellent
10,0
Pros: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).
Excellent
10,0
Pros: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Good
7,0
Pros: Is good located but with out beach front
Mediocre
2,5
Pros: Nothing
Excellent
9,0
Pros: Staff was very friendly felt safe even in mexico
Excellent
10,0
Pros: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Good
7,1
Excellent
9,7
Pros: Very settled and consistent, good service
Details
Reviews
Overall 8,6 Excellent
Based on 2 906 reviews
Location
9,7
WiFi
9,4
Service
8,7
Comfort
7,7
Room
7,6
Cleanliness
7,4
Value
6,9
Breakfast
5,2
Location
9,7
Service
9,0
Comfort
8,1
Cleanliness
7,8
Room
7,8
Value
7,3
Amenities
6,7
Beach
6,7
Pool
6,2
Breakfast
5,7
Location
9,6
Comfort
7,9
Service
7,7
Room
7,1
Cleanliness
6,8
Beach
6,7
Value
6,2
Breakfast
4,8
Room
6,6
9,6 Excellent
Pros: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.
Cons: Breakfast.
8,3 Excellent
Pros: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!
Cons:
10,0 Excellent
Pros: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.
Cons:
8,8 Excellent
Pros:
Cons: Everything!!
10,0 Excellent
Pros: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).
Cons: Room was minimally furnished although that's probably all you'll need if you spend most of time on the beach.
10,0 Excellent
Pros: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Cons:
7,0 Good
Pros: Is good located but with out beach front
Cons:
2,5 Mediocre
Pros: Nothing
Cons: Everything
9,0 Excellent
Pros: Staff was very friendly felt safe even in mexico
Cons: Outdated
10,0 Excellent
Pros: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Cons: Sometimes they don't give you a receipt in the restaurant - not sure why.
7,1 Good
Pros:
Cons: The hotcakes was really bad Not cooked
9,7 Excellent
Pros: Very settled and consistent, good service
Cons: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..
Style meets substance at Aloft Cancun, our modern hotel in a premier location. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just steps away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry or enjoy a superb meal at Nook. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, weddings and events, while our room block rate will keep everyone together. Aloft Cancun is the perfect place to have a stay worth remembering.
The OccidentalTucancún (4-star) hotel (belonging to the Barceló Hotel Group and previously the Barceló Tucancun Beach) is a magnificent holiday hotel located on an idyllic Caribbean beach with white sand and crystalline water, just a few miles from the lively city of Cancun.
Overall 8,4 Excellent
Based on 3 912 reviews
All reviews
- All reviews
- Families
- Couples
Good
7,0
Pros: We stayed only 4 was a worth the price. Very clean and friendly. The food was decent. The Italian restaurant food and staff were fabulous.
Excellent
8,8
Pros: The hospitality and service was the best I’ve ever received by any hotel I’ve stayed at! And the food was amazing!!!
Excellent
8,0
Pros: Good quality liquer. Good Staff. Professional bartenders.
Good
6,0
Pros: Location
Mediocre
2,0
Pros: Location on the beach
Excellent
8,8
Pros: Excellent for the price. There were renovations going on, so a little loud. But overall great! Will definitely stay again! We loved Martha Sanchez!
Excellent
10,0
Pros: Seafood restaurant is excellent!
Good
7,9
Pros: View spectacular.
Mediocre
3,0
Pros: Friendly staff
Excellent
8,5
Pros: Excellent staf, good breakfast, clean
Okay
4,6
Good
7,5
Pros: Drinks are good, can taste the alcohol.
Details
Reviews
Overall 8,4 Excellent
Based on 3 912 reviews
Location
8,5
Service
7,9
Room
7,3
Breakfast
7,3
Value
5,4
Wellness
5,2
WiFi
3,3
Location
8,2
Service
7,6
Food
7,2
Cleanliness
7,1
Bar
6,9
Pool
6,8
Value
6,3
Room
5,2
Comfort
5,1
WiFi
2,4
Location
8,6
Service
7,3
Room
7,2
Bar
6,3
Amenities
6,0
Value
5,0
WiFi
2,0
7,0 Good
Pros: We stayed only 4 was a worth the price. Very clean and friendly. The food was decent. The Italian restaurant food and staff were fabulous.
Cons: No steaks or chops at this place. A lot of chicken & pork very thin. The Seafood restaurant was awful. Additional $21 for lobster. It was so hot even after entering your room it seems like air conditioning was sub par.
8,8 Excellent
Pros: The hospitality and service was the best I’ve ever received by any hotel I’ve stayed at! And the food was amazing!!!
Cons: The room a could’ve been a bit more modern but we don’t go on vacation to stay in the room, only sleep and change and explore!
8,0 Excellent
Pros: Good quality liquer. Good Staff. Professional bartenders.
Cons: The lack of free wifi is a downer and should be free at this level of accomdation...
6,0 Good
Pros: Location
Cons: The lagoon side view
2,0 Mediocre
Pros: Location on the beach
Cons: Poor check-in with unfriendly staff $10 per day per device for internet access adds up to a lot! Room not as adverstised - tiny window (more like a prison cell) Food very average
8,8 Excellent
Pros: Excellent for the price. There were renovations going on, so a little loud. But overall great! Will definitely stay again! We loved Martha Sanchez!
Cons: Trouble with the elevators. On our last day trying to get our luggage down was a pain. Had to walk downstairs and take the elevator up to our floor.
10,0 Excellent
Pros: Seafood restaurant is excellent!
Cons:
7,9 Good
Pros: View spectacular.
Cons: Check in was ridiculous. They had us go to an area which they said was "premium check in". There was 1 agent handling a group, we waited about 10 minutes, no service and no acknowledgement. We left and went back to the regular check in area, explained to them what happened. They did apologize and did take care of us, which should have been done in the first place knowing they were not properly staffed. Then they assigned us to a room which was not ready to receive guests, so of course we again had to go back to the front desk. Not pleasant at all.
3,0 Mediocre
Pros: Friendly staff
Cons: Room was not clean. Things had stains on it. Not enough seating in dinning room. Internet and shuttle is not free as advertised
8,5 Excellent
Pros: Excellent staf, good breakfast, clean
Cons: There was not beach umbrellas, they have to improve the beverage,, every single cocktail I tasted was watery including the beers.
4,6 Okay
Pros:
Cons: Didn’t find reservation when I had conformation ID Didn’t provide ocean view that I booked or double bed that I booked (I got twin beds) Bad food in room service Hair in fridge Stains on bed Dirty dishes in staircase Lifts didn’t work
7,5 Good
Pros: Drinks are good, can taste the alcohol.
Cons: Property is not very clean. Bathroom have mold, dirty toilet, and water smells. lobby have dirty curtains. Hotel staffs will try to sell you timeshare.
The OccidentalTucancún (4-star) hotel (belonging to the Barceló Hotel Group and previously the Barceló Tucancun Beach) is a magnificent holiday hotel located on an idyllic Caribbean beach with white sand and crystalline water, just a few miles from the lively city of Cancun.
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one.
It’s location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest.
The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort.
On Top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
Overall 8,2 Excellent
Based on 4 035 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Good
7,0
Pros: Breakfast was great. Beach is very nice and hotel has couple nice restaurants. Housekeeping does a good job. Rooms are clean and good looking.
Poor
1,0
Pros: From the time you get dropped off, you will feel cared for and welcomed with plenty of staff willing to help you, from the start to end of your stay. We will be back.
Excellent
8,8
Pros: Very clean and modern. The staff is very friendly
Good
7,9
Pros: Breakfast was good with a nice variety daily.
Excellent
10,0
Pros: Everything from the food to the beautiful view to the wonderful staff. We will definitely be back.
Good
7,5
Excellent
10,0
Pros: All was good, we been for honeymoon and they upgraded our room give use champagne and strawberry!
Excellent
9,2
Pros: Very good staff. Very good breakfast. Convenience location. Very comfortable bed. Room space was huge.
Excellent
9,6
Pros: Pool, beach, restaurant, bar and gym with a view.
Excellent
9,0
Pros: The service and food.
Good
6,8
Pros: The breakfast buffet was wonderful!
Good
6,0
Pros: Great location and food quality
Details
Reviews
Overall 8,2 Excellent
Based on 4 035 reviews
Location
9,0
WiFi
9,0
Beach
8,9
Breakfast
8,8
Food
8,0
Service
7,8
Room
6,7
Amenities
4,1
Beach
9,1
Location
9,1
Breakfast
9,0
Food
7,6
Service
7,3
Room
6,9
Value
6,3
Amenities
3,6
Breakfast
9,1
Location
9,1
Beach
9,0
Food
8,2
Service
8,1
Vibe
6,2
Room
6,0
Amenities
4,8
Breakfast
8,8
Beach
8,7
Location
8,6
Service
8,1
Food
8,0
Room
6,1
Cleanliness
5,8
Comfort
5,3
Room
6,4
7,0 Good
Pros: Breakfast was great. Beach is very nice and hotel has couple nice restaurants. Housekeeping does a good job. Rooms are clean and good looking.
Cons: Every night there is a band playing in the hotel lobby. I traveled with my wife and we stayed very active, doing a lot of tours and other things so wanted to rest after 11 PM. Some nights band plays up to 1 AM! If your room is in the main building - it will be quite loud even on the 3rd-4th floor. Ask for room switch early on and do not suffer like we did.
1,0 Poor
Pros: From the time you get dropped off, you will feel cared for and welcomed with plenty of staff willing to help you, from the start to end of your stay. We will be back.
Cons: I can't give one example. Everything was amazing
8,8 Excellent
Pros: Very clean and modern. The staff is very friendly
Cons: The Rsstaurant on the beach is too expensive
7,9 Good
Pros: Breakfast was good with a nice variety daily.
Cons: The rooms in the front part of the hotel experience a lot of noise in the evenings from the bar.
10,0 Excellent
Pros: Everything from the food to the beautiful view to the wonderful staff. We will definitely be back.
Cons: The little store inside is a rip off and the lady inside was rude
7,5 Good
Pros:
Cons: Very cold and humid rooms. Guests were no able to change the settings on a/c
10,0 Excellent
Pros: All was good, we been for honeymoon and they upgraded our room give use champagne and strawberry!
Cons:
9,2 Excellent
Pros: Very good staff. Very good breakfast. Convenience location. Very comfortable bed. Room space was huge.
Cons: The first room I was given. The parking area does not have elevator access. Too much noise at night due to the music band.
9,6 Excellent
Pros: Pool, beach, restaurant, bar and gym with a view.
Cons: 1st room they put us in smelled of dampness / moldy but they moved us very easily to a nicer room.
9,0 Excellent
Pros: The service and food.
Cons:
6,8 Good
Pros: The breakfast buffet was wonderful!
Cons: Some of the rooms are ridiculously small and feel damp. The people who clean did not always do a complete job and did not refill the fridge as asked.
6,0 Good
Pros: Great location and food quality
Cons: Very bad ac doesn't cool enough ,beer only two choices available
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one.
It’s location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest.
The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort.
On Top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.
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Overall 7,9 Good
Based on 3 385 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,7
Pros: It’s was a great experience. Great staff very friendly
Excellent
10,0
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Mediocre
2,2
Pros: I was not impressed by flamingo.
I will not recommended this hotel
Good
6,0
Pros: Location on the beach
Mediocre
2,2
Excellent
9,1
Pros: Hotel Staff was friendly with a relaxing environment.
Excellent
10,0
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Mediocre
2,5
Okay
5,1
Pros: That it was on the beach
Good
6,0
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Excellent
10,0
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
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Details
Reviews
Overall 7,9 Good
Based on 3 385 reviews
Location
8,7
Beach
8,4
Breakfast
6,9
Value
6,7
Service
6,5
Room
6,5
Vibe
5,3
Food
4,8
Bar
4,3
WiFi
2,0
Location
8,8
Cleanliness
8,2
Pool
7,3
Room
6,2
Service
6,1
Comfort
5,2
Food
4,1
Vibe
4,0
Beach
8,6
Location
8,4
Amenities
7,8
Value
6,7
Service
5,9
Room
5,5
Food
4,9
9,7 Excellent
Pros: It’s was a great experience. Great staff very friendly
Cons:
10,0 Excellent
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Cons:
2,2 Mediocre
Pros: I was not impressed by flamingo.
I will not recommended this hotel
Cons: No air condition.
Accomodation gave me hard time.
I had a hard time staying there.
I did not enjoy my time there.
6,0 Good
Pros: Location on the beach
Cons: Food was terrible, and no one spoke English.
2,2 Mediocre
Pros:
Cons: They gave me one bed instead of two. I had roaches in my mattress, toilet clog and a/c didnt work.
9,1 Excellent
Pros: Hotel Staff was friendly with a relaxing environment.
Cons: Wifi didn't work half of the time.
10,0 Excellent
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Cons: Nothing! The staff was friendly, the food was good, the room was clean and wonderful. We will definitely stay here again if we return to Cancun.
2,5 Mediocre
Pros:
Cons: I met another nice young couple who got ripped off with a bunch of unexpected charges.
5,1 Okay
Pros: That it was on the beach
Cons: The beds were very uncomfortable, no hot showers, couldn’t get the room to cool off air conditioning wasn’t working correctly .
6,0 Good
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Cons: Tried upgrading us to all inclusive when we checked in. Our flight changed to an earlier time days before so we got there at 11:30AM and they couldn't get us a room any earlier than 3pm when most hotels can. Tried selling us time shares and a raffle for a cheap bottle of wine, hidious pink towel and a cheap looking beach bag. They made you wear a black wrist band if you didnt buy the all inclusive package which made you feel "black listed". One of the cleaning ladies put someone elses clothes in our room. Nothing horrible just no wow factor.
10,0 Excellent
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Cons: The drinks at the bar seemed weak and there is no service to the beach bungalows or poolside. I had a vision if fancy drinks with umbrellas and fresh fruit, but instead a plastic cup and waiting in line.
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.
Overall 8,2 Excellent
Based on 21 reviews
Excellent
10,0
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Good
7,3
Pros: The beach
Good
7,1
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Excellent
10,0
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Okay
4,8
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Okay
4,8
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Excellent
10,0
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Excellent
10,0
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Good
7,7
Pros: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Okay
4,0
Pros: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Excellent
8,0
Pros: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Okay
5,7
Pros: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Mediocre
3,7
Pros: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Mediocre
3,4
Pros: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Details
Reviews
Overall 8,2 Excellent
Based on 21 reviews
10,0 Excellent
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Cons: Open air clubs full of partners and loud thumping music could be heard in the room at night
7,3 Good
Pros: The beach
Cons: The wait time in the reception ... And you can feel the sun inside of the lobby
7,1 Good
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Cons:
10,0 Excellent
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
4,8 Okay
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Cons: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
4,8 Okay
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Cons:
10,0 Excellent
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Cons:
10,0 Excellent
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Cons:
7,7 Good
Pros: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Cons:
4,0 Okay
Pros: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Cons:
8,0 Excellent
Pros: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Cons: It was all most enjoyable and relaxing.
5,7 Okay
Pros: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Cons: I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
3,7 Mediocre
Pros: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Cons: Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
3,4 Mediocre
Pros: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Cons: This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Overall 7,8 Good
Based on 6 618 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Okay
5,8
Pros: Finally changed me to a good room
Mediocre
3,8
Pros: Like the fact that I can open my slide door and hear the ocean water at night.
Excellent
8,8
Pros: Location and staff
Excellent
10,0
Pros: Everything was perfect
Good
6,3
Pros: The location The bed
Excellent
10,0
Pros: location is great
Excellent
10,0
Pros: The staff was professional and friendly. Upon arrival, they decorated the room in celebration of my partner's bday--beautiful!
Okay
4,2
Good
7,5
Pros: Location was great! Beach was steps away, the staff was very nice, room was in good condition, clubs and restaurants were nearby which was even better. I was satisfied with my stay.
Excellent
9,6
Pros: The ocean view and location!
Good
7,0
Pros: Only location.
Good
7,5
Pros: Location was central to clubs- which were very expensive. Food was good.
Details
Reviews
Overall 7,8 Good
Based on 6 618 reviews
Location
9,3
Beach
8,7
Breakfast
7,5
Value
6,3
Food
5,9
Service
5,6
Wellness
5,4
Room
5,4
Amenities
4,8
WiFi
4,7
Comfort
4,1
Vibe
4,0
Cleanliness
3,7
Location
9,4
Pool
8,5
Beach
8,1
Breakfast
7,4
Value
6,2
Room
5,9
Food
5,8
Service
5,8
Comfort
4,7
Amenities
4,7
Cleanliness
3,6
Vibe
3,5
Location
9,4
Breakfast
7,8
Bar
6,1
Value
5,9
Food
5,8
Service
5,5
Room
4,2
Amenities
3,6
Comfort
3,5
Cleanliness
3,5
Vibe
2,9
Location
9,5
Service
5,5
Room
4,4
Location
9,3
Service
5,6
Room
3,7
Comfort
3,6
5,8 Okay
Pros: Finally changed me to a good room
Cons: Everyone in Cancun is a scam artist, hotel needs upgraded a bit, staff was friendly.
3,8 Mediocre
Pros: Like the fact that I can open my slide door and hear the ocean water at night.
Cons: When our rooms were ready we went up to the Rooms when we open the door it smell like dirty mop the bed wasn’t so clean either when I complain they send someone who didn’t speak any English to come too my room.
8,8 Excellent
Pros: Location and staff
Cons: Elevators broke
10,0 Excellent
Pros: Everything was perfect
Cons: There’s nothing I didn’t like
6,3 Good
Pros: The location The bed
Cons: No hot water The dinner not good, not enough choice
10,0 Excellent
Pros: location is great
Cons: everything was good
10,0 Excellent
Pros: The staff was professional and friendly. Upon arrival, they decorated the room in celebration of my partner's bday--beautiful!
Cons: toilet was broken
4,2 Okay
Pros:
Cons: Old furnitures
7,5 Good
Pros: Location was great! Beach was steps away, the staff was very nice, room was in good condition, clubs and restaurants were nearby which was even better. I was satisfied with my stay.
Cons: The humidity does affect the climate in the room which causes a damp or wetness smell/feel, but it wasn’t unbearable like some people say. The hotel just needs a better ventilation system..hopefully they’ll update the hotel in the near future. Overall I would stay again, because it was 5 rooms booked for my group and only one had this issue.
9,6 Excellent
Pros: The ocean view and location!
Cons: A little pricey compared to other prices. And...Staff not being readily available when needed unless you go to the front desk. They will tell you on the phone that someone is on their way to help, but on 2 occasions no one came (one was a problem with toilet flushing and another was problems with finding my room). However after asking several times I did get some assistance but it took a while.
7,0 Good
Pros: Only location.
Cons: All the Staff is not kind, not gentle.
7,5 Good
Pros: Location was central to clubs- which were very expensive. Food was good.
Cons: They have a real problem with seaweed -every morning from 5am - 9am tractors raked the beach and collected tons - I really mean tons of seaweed off the beach -which stunk like the sewers of Bangkok. This didn't help as the sea was just full of seaweed so it was like swimming in a sea of cabbage -we didn't bother. We went to another hotel down the coast for the second week it was the same there. This hotel seems to attract the tattoo yob brigade from Britain and South America. Clubs around there charge about £40 to get in and you can drink as much as you like - they also don't get started till 10pm so you can imagine what time the low life get back to the hotel slamming room doors at all hours at night - the rooms only have thin partitioning walls - not solid ones so all the rooms around shake when this happens. Everything in Cancun is so expensive - priced in US dollars - it really is RIP the tourist off. There are theme parks down the coast but each one is over £100 per person to get in. These parks and the temples also have two rates to get in - one for the tourist and one for the locals which is about half the price. Discrimination is always OK in these third world countries when its the foreigners who are being discriminated against. Africa and China do the same. The heat and humidity of Mexico is not for me - you feel drained just walking out in it. When you did go out to shops or site seeing you get hassled, every body you come in contact with is on the make- as one guy in a flea market said " come to my shop so we can rip you off" I've now been - wont be back - my advice is just get the travel video and watch it.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
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- Centro de convenciones de Cancún
- Plaza de Toros
- Glorieta del Ceviche
- Playa Linda
- Hospital Amerimed
- Forum Beach
- Museo de Arte Popular Mexicano
- Plaza Caracol
- Mercado 28
- Nautilus Diving and Training Center
- Iglesia cristo rey
- Ayuntamiento de Benito Juarez
- Malecon Americas
- Royal Yak Casino and Sports Book
