Good to know
|Distance to city centre||9,0 km|
|Distance to airport||13,7 km|
|"The rooms had an amazing view!."||(in 34 reviews)|
|"Staff was very friendly and helpful"||(in 94 reviews)|
|"Everything was great: food, pool, drinks!."||(in 74 reviews)|
|"Bathroom have mold, dirty toilet, and water smells."||(in 6 reviews)|
|"Ti pay for WIFI in a hotel"||(in 9 reviews)|
|"Ti pay for WIFI in a hotel"||(in 11 reviews)|
Time of year
Show reviews that mention
|cleaners and waiters||in 10 reviews|
|free wifi||in 19 reviews|
|fridge had been leaking||in 10 reviews|
|great beach||in 77 reviews|
|great food||in 131 reviews|
|great pools||in 3 reviews|
|great view||in 46 reviews|
|hotel was not good||in 54 reviews|
|hour free||in 9 reviews|
|italian restaurant||in 38 reviews|
|need updating||in 7 reviews|
|perfect location||in 42 reviews|
|premium level||in 5 reviews|
|room we were given||in 65 reviews|
|staff was very friendly||in 130 reviews|
Location on the beach
Poor check-in with unfriendly staff $10 per day per device for internet access adds up to a lot! Room not as adverstised - tiny window (more like a prison cell) Food very average
Excellent for the price. There were renovations going on, so a little loud. But overall great! Will definitely stay again! We loved Martha Sanchez!
Trouble with the elevators. On our last day trying to get our luggage down was a pain. Had to walk downstairs and take the elevator up to our floor.
Check in was ridiculous. They had us go to an area which they said was "premium check in". There was 1 agent handling a group, we waited about 10 minutes, no service and no acknowledgement. We left and went back to the regular check in area, explained to them what happened. They did apologize and did take care of us, which should have been done in the first place knowing they were not properly staffed. Then they assigned us to a room which was not ready to receive guests, so of course we again had to go back to the front desk. Not pleasant at all.
The hospitality and service was the best I’ve ever received by any hotel I’ve stayed at! And the food was amazing!!!
The room a could’ve been a bit more modern but we don’t go on vacation to stay in the room, only sleep and change and explore!
Didn’t find reservation when I had conformation ID Didn’t provide ocean view that I booked or double bed that I booked (I got twin beds) Bad food in room service Hair in fridge Stains on bed Dirty dishes in staircase Lifts didn’t work
Occidental Tucancun is situated right on the Caribbean beach for beautiful ocean views and easy access to the shore. The Cancun Airport is also just 8 miles away from the hotel, while the Cozumel Airport is 42 miles away.
Occidental Tucancun contains a total of 336 guest rooms appropriately decorated to match the relaxing beach atmosphere. Accommodations feature air conditioning, an LED TV, iron, ironing board, coffee machine, minibar, hairdryer, and toiletries. Some rooms and suites include a safe, bathrobes, slippers, concierge service, full kitchen, and views of the sea.
Guests staying at the hotel can go for a swim in one of its 3 pools, or relax at the health and well-being center to get a massage or other treatments. Several sports activities are provided as well such as tennis, volleyball, basketball, darts, and more. Other on-site amenities include a business center, barbershop, and a souvenir shop.
Dining takes place at the hotel’s Mirador Restaurant. Guests can enjoy a full buffet with different dishes every night while soaking in the views of the Caribbean Sea. La Claraboya is the spot to go to for seafood, Mexico Lindo for Mexican cuisine, and La Trattoria for Italian dishes. Many local restaurants are nearby too including Tequila Grill and Hacienda Sisal.
Occidental Tucancun is also just a few miles away from the city of Cancun. Within walking distance are the Playa Marlin beach and Avenida Kukulkan where guests can view the Mayan Ruins. For kayaking, Aquaworld Marina is 5 minutes away from the hotel.
Great for families looking to relax by the beach, Occidental Tucancun provides one of the most convenient locations for them to do so.
based on 3 912 reviews
Things to know
- Friendly atmosphere
- Great view
Policies vary by room type and provider.
Reviews about Occidental Tucancún
Most popular landmarks
- Kukulcan Plaza 128 m
- Playa Marlin 284 m
- Acuario Interactivo 1 km
- Playa Chac Mool 3,5 km
- Museo Maya de Cancun 3,5 km
- Cancun Golf Club at Pok Ta Pok 3,7 km
|Playa Del Carmen||62,6 km|