Hotels near Cancun Airport

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Best hotels near Cancun Airport

Vibe
9,5
Pool
9,0
Room
9,0
Amenities
8,9
Service
8,9
Overall 9,3 Excellent
Based on 2 065 reviews
Vibe
9,5
Pool
9,0
Room
9,0
Amenities
8,9
Service
8,9
Room
9,1
Vibe
9,1
Comfort
8,8
Service
8,5
Amenities
8,5
Vibe
9,4
Service
8,9
Amenities
8,8
Comfort
8,5
Room
8,5

Excellent 10,0
Pros: Architecture
Excellent 10,0
Pros: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Cons: Nothing to doesn't like there.
Excellent 10,0
Pros: The design.
Excellent 9,6
Pros: Everything else!!!!!!!
Cons: Location is about 15-20 min from the center of all activities.
Good 7,9
Pros: we were there for an event and the reception was perfect: food, service and setup. we stayed the weekend and had a pleasant experience. the rooms are big, bathrooms are big. the spa is beautiful. the pools can get crowded but are very pretty. lots of restaurant options. service is kind. i would definitely recommend a villa - makes a big difference on how you experience the resort. very close to the airport.
Cons: Service is very formal, for a more hands-on traveler like myself, it is sometimes too much... if you are not staying at a villa, the experience is very different as the rooms are in small buildings, little charm, far from the beach, need to take a golf cart to get around. There is nothing wrong with it, and service is prompt and nice, it is more of a style of travel. I would also recommend they make some buildings adults-only, like the pool. The resort attracts lots of families and to have little children next door can get noisy.
Excellent 10,0
Pros: Everything
Cons: Bathroom towels
Excellent 10,0
Pros: The Nizuc has the be the nicest hotel in cancun. The grounds are breathtaking with views to the sea from most rooms. The suites are incredible high ceilings beautifully decorated and very clean. The hotel also offers some of the best food I have ever had. But what really makes the whole experience is the staff, they are there to help at any moment and have made is feel so welcome and looked after. Their attention to detail and service is outstanding and left us wanting to return again and again.
Cons: everything is perfect here
Excellent 9,6
Pros: The property is just perfect for family or couples. Has great restaurants and the facilities are great. Their Indochine Restaurant and Ramona restaurant serve exquisite meals that are flavorful and fulfilling. The service throughout the resort was exceptional.
Excellent 9,2
Pros: It was great experience with large beautiful room with ocean view and tinkling about every little thing. The staff were so generous and always ready to serve with a smile.
Cons: Every thing was perfect beside the location that far from bus station or downtown.
Excellent 9,6
Pros: The staff and service was excellent. Also the property was beautiful and super clean!
Cons: The breakfast buffet is way over price. Lunch and dinner was excellent.
Excellent 10,0
Pros: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.
Cons: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high
Excellent 10,0
Pros: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were
Cons: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa
Nizuc Resort and Spa - Cancún
Rated no. 1
9,3
Excellent 9,3
Based on 2 065 reviews
Details
Reviews
R9 668

Cleanliness
9,7
Service
9,3
Room
9,2
Beach
9,1
Wellness
8,7
Overall 9,1 Excellent
Based on 1 066 reviews
Cleanliness
9,7
Service
9,3
Room
9,2
Beach
9,1
Wellness
8,7
Cleanliness
9,8
Service
9,3
Beach
9,2
Room
8,9
Location
8,7
Service
9,3

Excellent 9,2
Pros: All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.
Cons: The front desk staff was very slow and rude most of the time. The checkin experience was disappointing even compared to less expensive hotel.
Excellent 9,2
Pros: This was the case that second experience was much better than the first. The hotel applied incredible improvements as compared to the last year regarding quality of food, attention and of conditions of the room. The staff remembered me from the last year, which appeared to be quite pleasant. The food here is exquisite, high quality, for example the seafood grill or sweets or waffles! And you do not have to worry as it is a truly all inclusive hotel, I was not put under stress in any of the cases. They let me attend lunch after my check-out, which was such a pleasant surprise. I was staying at ocean view room on the 8th floor and it was totally enjoyable! The service got much friendlier even though still not pushing or distractive. There are many options for different types of leisure. I totally liked my stay here and will try to return as soon as there is opportunity. And it is SOOOO GREAT it is adult only! It was so great the staff was not trying to bother me in the morning this time.
Cons: Well... it is a kind of force majeure, but 4 out of 6 days of my stay there was seagrass very close to the beach and the sea was not that pleasant to swim in, a lot of seagrass was on the beach as well. The ones who are ok with amazing swimming pools at Sun Palace did not feel the difference, but for me the sea is important and it was a bit of a disappointment. But what can you do with the mother nature in such circumstances? So it is more about my personal disappointment than about disadvantages of the hotel. Also, early in the morning one day the staff was doing something in the corridor and it was heard from the room, it was at about 7 a.m. Not that much kind of a bother, but still. Probably, some soundproof could be added to the rooms.
Excellent 10,0
Pros: Friendly staff Spacious room Great entertainment Excellent service Beach cleanliness
Cons: Add transportation to airport
Good 7,5
Pros: Staff really try hard. Food gets repetitive and is often luke warm at the buffet. The food often lacked a loving touch to make it more authentic i.e the Thai and other Asian dishes lacked any wow factor.
Excellent 10,0
Pros: The hotel was incredibly spotless. The attention and service provided by the staff were outstanding. The food and drinks were excellent.
Cons: Only the VIP section of the beach had sun after 3pm.
Excellent 10,0
Pros: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!
Cons: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.
Excellent 9,6
Pros: Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink
Cons: Its not a tropical resort but if you want good service a top of the line room and great food then this is for you
Excellent 10,0
Pros: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.
Excellent 10,0
Pros: Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff
Cons: There wasn’t anything not to like
Excellent 10,0
Pros: It was a great stay. Very friendly staff and everything at the hotel was great and easily accessible. Loved the beach front, it really made our holiday!
Excellent 10,0
Pros: The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.
Excellent 10,0
Pros: The property was super clean and beautiful. Refreshing scents and smells around each corner. Bathrooms were always clean and not a far walk from the beach at all.
Cons: My husband and I wish there was more to do at the resort at night. Shows, live music and things that last more than an hour or so... night life...
Sun Palace - Cancún
Rated no. 2
9,1
Excellent 9,1
Based on 1 066 reviews
Details
Reviews
R6 741

WiFi
8,9
Amenities
8,8
Vibe
8,5
Location
8,4
Pool
8,4
Overall 9,0 Excellent
Based on 6 593 reviews
WiFi
8,9
Amenities
8,8
Vibe
8,5
Location
8,4
Pool
8,4
Amenities
8,8
Service
8,7
Location
8,7
Pool
8,4
Room
6,8

Excellent 9,6
Pros: Everything
Cons: The slides at the grand were not working
Mediocre 2,5
Pros: Magic show
Cons: All....
Mediocre 3,0
Pros: entertaining
Mediocre 2,5
Pros: Nothing! Very bad service from Booking.com and from Moon Palace. If you are paying for a 5 star hotel I expect 5 star service from the moment of check-in! Would have given a 0 but booking only allows a 2.5 as lowest.
Cons: Do not reserve here! Booking's algorithm for rating is also off. I wanted to give a 0 but the lowest that is given is 2.5 even when choosing all bad. I did not like anything. We arrived to the hotel with the our Booking.com reservation for 2 adults and 1 child. Clearly stated in the reservation. Upon arrival they said they only had reservation for 2 adults and that we had to pay more. We told that this is an issue to resolve with Booking not with us. Next Fernanda of the Front Desk said there was no payment in their system and that they could not give us bracelet because we did not pay and first had to sort this out. We had a payment receipt both from Booking and PayPal. We sent these to her and manager Lucia or Laura by email on the spot and even this was not enough. None of employees at the Front Desk are in the right position. They don't know how to provide a great service as can be expected from this type of hotel. All the time they were whispering between themselves and a no moment was any respect shown. What was supposed to be a special weekend started off very badly. Not at all the experience I was expecting from a 5 star/diamond hotel. After more insisting and more insisting and obviously getting angry and disappointed, we finally we got the bracelets and went to the pool. After about 4 hours I got 2 messages on my phone that our room was ready. We thought, great service to get a message and went back to the reception. There was a lady at the reception (another one) that almost activated our bracelet to access the room and then suddenly another colleague and the Front Office Manager showed up stating that we can not access the room at all because we did not pay. More than 4 hours later, they still had not resolved the issue with Booking.com. We had sent all information already of payment and even so 4 hours later we were once more treated with no respect and had to go through the whole storey again.
Excellent 10,0
Pros: everything was perfect ! the best hotel for kids in n cancun ! amazing costumer service ! i love it
Excellent 10,0
Pros: Everything. The staff was so friendly & helpful. The resort was beautiful. There was so much to do. Food was great. The fragrance/aroma of the resort was amazing. Drinks were good. The room was great. Loved the jetted bath & the shower. The hammock on our balcony was really nice. The pools were beautiful. I would definitely come back.
Cons: There were very minimal things that I didn’t like. Some ice machines were down. And there was some leakage from the ceilings on our property.
Excellent 10,0
Pros: Clean and open room. Spacious patio. Helpful staff and great meal options. Miniature golf course was fun.
Excellent 8,0
Pros: Location and staff are great. Resort is awesome.
Cons: Food wasn't that great. I'm a picky eater but there wasn't a real big selection from day to day.
Good 7,1
Pros: 1. Facility is great. The room is very big and super clean. 2. The environment is quite beautiful. 3. Breakfast is very nice with good food quality
Cons: 1. value of money 2. response to questions. I sent email after booked the hotel, but no response at all. For such a high-standard hotel, this is not acceptable. This not only happened to me, my family experienced the same who stayed there as well. 3. Check-in is very slow, we waited at least 30 minutes... 4. We need to change the room from Sunrise to Nizuc. The thing itself is not a big deal, no matter get changed or not, but the fact that the customers need to go from one place to another to get that done doesn't give a good customer experience.
Excellent 10,0
Cons: Been several times. Always nice.
Excellent 9,6
Pros: I liked the facilities the pool and the spa is amazing. Also the dolphins royal swim tour was amazing. The value for money is excellent since that we enjoyed a lot of activities and we got to eat and drink for free durin our stay. Restaurant are very fancy and the room are luxurious.
Cons: Sea weeds and the fact that a lot of very nice activities were not included in our resorts credits
Excellent 10,0
Pros: Friendly staff, very clean, great food, nice entertaining shows.... Best vacation ever!
Moon Palace Cancun - Cancún
Rated no. 3
9,0
Excellent 9,0
Based on 6 593 reviews
Details
Reviews
R7 613

WiFi
9,0
Service
8,9
Vibe
8,5
Cleanliness
8,1
Room
8,0
Overall 8,9 Excellent
Based on 5 960 reviews
WiFi
9,0
Service
8,9
Vibe
8,5
Cleanliness
8,1
Room
8,0
Service
9,2
Location
8,3
Breakfast
7,8
Room
7,5
Pool
5,4
Vibe
8,3
Service
8,2
Location
8,0
Bar
7,8
Room
7,3
Service
8,9

Excellent 9,2
Pros: Very nice located and secure.
Cons: Room temperature was condensates and it wet the floor and furniture.
Excellent 10,0
Pros: Everything was very clean and a lot off good offers like spa pool and beachfront. Looks like on the pictures. Very good price for what you get!
Excellent 9,2
Pros: Food was average in general with the exception of Hakka & the Mediterranean restaurants, althought in Hakka, the main dish we wanted to order (2 main dishes in total) was out of stock when we went to eat at the restaurant
Excellent 10,0
Pros: Staff was super friendly!!! Food was excellent. If your looking for a place to relax this is it !!!
Excellent 8,3
Pros: Staff . Food . Drink
Cons: I did not think the sun beds were that comfy. Could do with a thick mattress. And the entertainment in the evening wasn’t good
Excellent 9,2
Pros: Beside the unfulfilled promises related to Inspira Suites it was a tasty stay and I can't confirm the other complaints about the renovated but old buildings.
Cons: A couple of the services related to INSPIRA Suites simply doesn't exist, like there was no personalized letter (eventhough this was my birthday - I somehow expect any small attention like this in this case), no relaxing hand reflexology and I could go so on... We were located in tower 3, but other guests told us about the annoying noise of the construction site beside the hotel. Well, but this ain't something the hotel can do about. The checkout took almost about 20 minutes and I still have no clue why (no one else checked out at this time..).
Good 6,2
Pros: The staff was very kind and helpful. Room was nice.
Cons: Food was absolutely garbage. So basic is was insulting for the price. New Year's dinner was outright disrespectful and a complete waste of our time. I would have done better at a school cafeteria.
Excellent 10,0
Pros: Óleo is beautiful , great facilities , with special mention to pool bar and spa, great views and most friendly staff . Food is superb ! Can’t wait to return !!
Excellent 8,0
Pros: I loved my stay at this hotel. The rooms are big and clean. Aircons work well. Always had space on the sun loungers and the outside staff was always happy to bring me a new drink The japanese restaurant had amazing food. Really amazing. Dont miss it. The buffet in the other two was of a high standard
Cons: they hotel seem to make a big thing about the japanese restaurant being full and the need to make a booking. And everytime we were there it was half full. I dont get this
Excellent 9,6
Pros: The location and the staff
Cons: A minor problem just the floor in the room it’s a bit dirty need maybe some vacuum
Excellent 9,6
Pros: The room was superb and really well decorated and modern. Your room key is attached by a bracelet so it was great not having to think about that. We ate in both the buffet restaurant and the Mediterranean style restaurant and both had absolutely fantastic meals! The breakfast and lunch buffet have an enormous selection each day which is great. The pool bar is a great addition too to get a drink during the day!
Cons: The pool itself is a little small - especially if volleyball is being played in one of them - not much they can do about this but maybe limit time of volleyball games as they seemed to go on for hours. The queuing system in the Mediterranean restaurant is atrocious! On both occasions we went here for dinner we were waiting over 30 minutes - even more annoyingly there were about 4-5 tables of two available at this time. Unfortunately they wanted to seat the larger groups first so had to wait for specific tables to come available to seat them first - then the couples were seated. It seemed very unorganized and they could do with a greeter at the door as both nights we waited about 15 minutes before anyone even acknowledged we were waiting for a table. Still had a nice night and good meals but could be a little better!
Oleo Cancun Playa - Cancún
Rated no. 4
8,9
Excellent 8,9
Based on 5 960 reviews
Details
Reviews
R3 947

Breakfast
8,7
Service
8,7
Location
8,3
Room
7,3
Comfort
4,6
Overall 8,5 Excellent
Based on 1 633 reviews
Breakfast
8,7
Service
8,7
Location
8,3
Room
7,3
Comfort
4,6
Service
9,0
Breakfast
8,8
Cleanliness
8,3
Pool
8,2
Location
7,8
Service
8,9
Cleanliness
8,5
Pool
7,9
Room
6,7

Excellent 9,6
Pros: The property is absolutely gorgeous. It doesn’t look like all the other resorts on the block. It has some personality to it which I loved. The beach and pools were amazing. The staff was amazing and so helpful with anything we needed. The choice between buffet style or a nice sit down was really nice. We loved that we could use both resorts and spent a lot of time at the other pool because they had more seating options and the swim up bar. But we also loved hanging around the GR pool too.
Cons: My only complaint is that the lowest the Air conditioner would get the room was 24 degrees Celsius which is about 75 degrees and still pretty warm.
Excellent 10,0
Pros: The breakfast varied and very rich
Excellent 8,0
Pros: All inclusive with various restaurants, drink options and entertainment.
Cons: A good distance from the market/entertainment area.
Excellent 9,6
Pros: The staff are caring and attentive.
Cons: Some of the food choices could have been better.
Excellent 9,2
Pros: The breakfast was great! Typical continental fare with some Mexican treats like enchiladas. Pastry and juice options were also wonderful. No complaints with the waiters who were all very friendly, engaging and attentive. The cocktails were ok, but the pina colada was consistently great! It is a beautiful property, intimate and quiet, but you get access to the larger, more populated Solaris property which is right beside GR Caribe. No complaints about the aethetics and breakfast. We also enjoyed the fine dining restaurants! Food and service in Marco Polo and Veneto were awesome.
Cons: If you are accustomed to authentic Mexican food, then you may enjoy the dinner variety in the main dining rooms. However, if your experience with Mexican food is north american or caribbean, you will not like the spread so much. We struggled to get a quesadilla or taco that was similar to that had outside of Mexico. North American/ Caribbean Mexican offerings tend to be a bit more flavorful. Also--beware of the concierge and team who will try to get you to purchase timeshare through club membership. You will spend three/ four hours being quizzed on how much you usually spend for vacation, shown what rooms you can get at a reduced rate only to be told that club membership costs over $10,000 USD with a 25% downpayment and hefty monthly instalments. You will still be required to pay airfare, nightly room rates with limited windows for travel in addition to that unconscionable membership fee. It really appears to scam you out of your money. They tell you that you get a free welcome club party in comparison to the $200 USD you pay to go to a club in Cancun (which is a lie by the way). When you decline, be prepared to receive two or three others pursuing you in quick succession, offering to lower the membership cost offer to cajole you into signing up. By the time we got to the third representative, he shaved off $9000 from the original offer, asking us to pay $940 plus the hefty monthly instalments. When we declined for the third time, we were quickly ushered out and met with aggression. BEWARE.
Excellent 9,0
Pros: Location was great; on the beach. Easy transportation to/from hotel. Very clean. 24HR Room service.
Cons: Not very Handicap accessible. Lots of steps. More food/activities offered at sister hotel next door.
Okay 5,0
Pros: The beach was amazing. The entertainment is kind of fun.
Cons: The food was awful and made us very sick. The staff was not super nice and the cleanliness was way less than promised. The towels were gross and the bathrooms were very gross.
Excellent 8,3
Pros: Staff was friendly and location was good.
Cons: The food was very disappointing, basic cafeteria style food.
Good 7,9
Cons: Bed was too hard. The gave us a smaller room than what we had booked
Mediocre 3,8
Cons: First of all anyone who thinks this is a 5 star hotel then it is not. 1. The food in all of the Nellon restaurants is not tasty at all and at a very low level. 2. The dishes that are given in general are of a size that can only be laughed at. 3. The alcohol offered in the hotel is very limited and not of quality. I would recommend adding a little extra money and going to a real 5 star hotel for anyone interested in a good hotel
Excellent 8,5
Pros: Everything about the HOTEL was great. However, booking.com really pulled a fast one on us and put everyone in a sour mood at the start of the trip. Your agency messed up our reservation big time.
Cons: Using booking.com.
Excellent 10,0
Pros: The staff was wonderful in every aspect. Very friendly and helpful.
Cons: We LOVED our stay at GR Caribe in every way, we are already planning our return trip. Highly recommend this location for a relaxing vacation.
GR Caribe by Solaris - Cancún
Rated no. 5
8,5
Excellent 8,5
Based on 1 633 reviews
Details
Reviews
R3 563

Service
8,7
Location
8,6
Pool
8,5
Breakfast
7,0
Room
7,0
Overall 8,4 Excellent
Based on 4 117 reviews
Service
8,7
Location
8,6
Pool
8,5
Breakfast
7,0
Room
7,0
Service
8,8
Pool
8,2
Location
8,1
Cleanliness
7,8
Room
7,4
Location
8,6
Service
8,5
Pool
8,2
Room
6,4
Amenities
6,0

Excellent 10,0
Pros: The staff and accommodations were awesome. Loved the pool area and beach front accessibility.
Cons: The associates that were trying to get guest to watch a presentation to become members. I feel like we had to avoid eye contact with the ALL week or stop and explain OVERand OVER again why we were not interested.
Excellent 8,2
Pros: Friendly Staff, great entertainment team, great night theatre shows, good pool, my son liked the mini kids club spending almost the whole day there. Beach and weather was awesome
Cons: Beds were uncomfortable at all unfortunately. Food at the main restaurant was repetitive and a bit low quality. Nonalcoholic drinks were low quality and no fresh juices or cocktails.
Excellent 8,0
Cons: Food is not great comparing to other real 5 stars hotels.
Excellent 10,0
Pros: Very clean well maintained wish there was more air conditioning in some areas
Excellent 8,8
Pros: I love the location of the hotel & the view of the ocean. The employees were very friendly and helpful. I loved the Margaritas & the pool area. I also loved the great deal I received to become a member. I loved the great deal I received on a massage.
Cons: The food wasn't all that great. They had a few things I could eat. It was hot in the hallways & elevator.
Excellent 10,0
Pros: The entertainment at night is amazing! Pool and beach area was great.
Cons: The rooms need updating.
Excellent 8,3
Pros: All inclusive and pool
Cons: Location to main street
Okay 4,6
Pros: Good room and a/c. Beach and ocean was very pretty.
Cons: We got food poisoning and the quality of the food drinks was very bad for the amount we spent for 1 night stay.
Excellent 10,0
Pros: Resort was great, friendly staff and great food
Cons: The only negative was that our room location was sometimes a little noisy at night
Excellent 8,3
Pros: Food was amazing, restaurant Marco Polo and shows were great. Room was extremely cleaned.
Cons: The bed was a brick and timeshare sellers were very insisting. If it werent for that, it be 5 stars.
Excellent 10,0
Pros: All staff was really good. Eder is a good presenter. Dafne was really kind with my son.
Cons: This bathroom sink was a little block
Excellent 10,0
Pros: Everything was incredible!
Royal Solaris Cancun - Cancún
Rated no. 6
8,4
Excellent 8,4
Based on 4 117 reviews
Details
Reviews
R3 592

Pool
9,4
WiFi
9,1
Location
8,9
Wellness
8,6
Amenities
8,0
Overall 8,4 Excellent
Based on 3 690 reviews
Pool
9,4
WiFi
9,1
Location
8,9
Wellness
8,6
Amenities
8,0
Pool
9,5
Location
9,2
Wellness
8,9
Amenities
7,9
Breakfast
7,4
Pool
9,2
Location
9,2
Amenities
8,0
Breakfast
7,6
Service
7,5
Pool
9,5
Location
8,9
Service
8,3
Breakfast
7,8
Value
7,5
Service
6,9

Okay 5,4
Pros: restaurant area people were friendly
Cons: - They made me wait 1 hour at the airport despite confirming twice they would arrive in 5 minutes. - Had to wait another 45 minutes at check-in because there were some people before me, but staff wasn't efficient. - Room was Freezing! at 16°C, it was really complicated to put it back to normal level - Worst of all: they didn't wake me up despite I asked for wake-up call at 7AM. - Television not working
Excellent 10,0
Pros: Location
Cons: No
Excellent 9,6
Pros: Got the room for proximity to the airport. Restaurant was very good, food and service. Nice pool and the grounds are very full with labeled flora for Marriott's conservation program. Pool was nice and cozy. Comfy bed and easy wifi and tv options to wind down.
Cons: Airport shuttle. At check-in they told us it was every 10 minutes but that was not true (when we wanted to go they said every 30 minutes) so we ended up getting a taxi. Make sure to check on your free shuttle schedule.
Excellent 10,0
Pros: all was good.the hairdryer did not work in the bathroom. replaced immediately upon request. we liked
Excellent 9,2
Pros: Staff were very friendly and helpful. The bed was extremely comfortable and the room was spacious.
Cons: Information given at check in regarding food and airport transfers.
Excellent 10,0
Pros: WE had both Dinner and Breakfast at the Hotel and they were both great. Large room for the price. Cost was great for the size and amenities in the room. Staff were friendly especially in the dining room. Gardens was magnificant.
Cons: Nada
Excellent 10,0
Pros: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.
Good 6,5
Pros: Its ok
Cons: Room service terrible
Excellent 8,0
Pros: Close to airport. We arrived late and didn't want to bother with a long drive to resort.
Cons: Restaurant was expensive
Good 6,3
Pros: That it was close to the airport
Cons: The big difference between the photos to reality
Okay 5,0
Pros: Quite out of the way location
Cons: No coffee available when I was catching early flight
Excellent 10,0
Pros: Very close to Cancun airport with free shuttle service
Cons: Nothing
Courtyard by Marriott Cancun Airport - Cancún
Rated no. 7
8,4
Excellent 8,4
Based on 3 690 reviews
Details
Reviews
R1 493

Beach
9,2
Breakfast
9,0
Service
8,7
Location
8,2
Comfort
8,0
Overall 8,4 Excellent
Based on 1 616 reviews
Beach
9,2
Breakfast
9,0
Service
8,7
Location
8,2
Comfort
8,0

Excellent 9,2
Pros: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!
Cons: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.
Okay 4,2
Pros: Pool and beach access
Cons: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!
Club Regina Cancun - Cancún
Rated no. 8
8,4
Excellent 8,4
Based on 1 616 reviews
Details
Reviews
R2 558

Beach
8,9
WiFi
8,3
Location
8,2
Service
7,9
Pool
7,8
Overall 8,3 Excellent
Based on 3 384 reviews
Beach
8,9
WiFi
8,3
Location
8,2
Service
7,9
Pool
7,8
Location
8,4
Pool
7,9
Service
7,8
WiFi
7,3
Room
6,6
Beach
9,1
Location
8,5
Service
7,8
Comfort
6,3
Room
6,1
Service
8,2
Location
8,2
Room
5,7

Okay 4,0
Pros: The hotel manager was really helpful and she helped us solve the issue almost effortless.
Cons: The staff did not know our situation and refused to call the manager until I asked a second time with a different tone.
Excellent 10,0
Pros: Staff remembered us, property was not crowded, plenty to do, grounds and pool are gorgeous.
Cons: mosquitoes..... next time we will bring Avon's skin so soft...for repellent.
Excellent 9,6
Pros: I was really confident! The place is wonderfuk, the view to the see is also amazing, the staff was super nice and helpful! The room was really clean, we got clean towels every day.
Excellent 10,0
Pros: Everything was excellent
Excellent 10,0
Pros: Food in the restaurant was good
Cons: N/a
Excellent 10,0
Pros: Very friendly staff, rooms were super clean. Beds were big and comfortable, The Hotel is very secure. I loved the private beach pools. Very lovely place.
Cons: The window in our room didn’t open at all.
Excellent 10,0
Pros: The staff were very friendly and helpful. The property is very well kept and clean. My ocean view room was just how I expected I loved the view. I will definitely be back.
Good 7,1
Pros: Pool area
Cons: Smell. Cocktails not well prepared, food not tasty
Excellent 10,0
Pros: Views, hospitality, food, location
Cons: The constant walk from the desk to room
Mediocre 3,0
Pros: The staff at the Starbucks .
Excellent 8,3
Cons: Super friendly staff, willing to assist at any time
Excellent 8,3
Pros: Location was great.
Cons: I think there was bed bugs in my bed. And food at the restaurant was expensive. I was expecting a more modern Westin.
The Westin Resort & Spa, Cancun - Cancún
Rated no. 9
8,3
Excellent 8,3
Based on 3 384 reviews
Details
Reviews
R2 631

Value
9,0
Beach
9,0
Location
8,7
Service
6,8
Food
6,2
Overall 7,7 Good
Based on 1 010 reviews
Value
9,0
Beach
9,0
Location
8,7
Service
6,8
Food
6,2

Solymar Cancun Beach Resort - Cancún
Rated no. 10
7,7
Good 7,7
Based on 1 010 reviews
Details
Reviews
R1 641

Beach
9,3
Location
8,4
Pool
8,3
Room
6,6
Value
6,0
Overall 7,6 Good
Based on 1 690 reviews
Beach
9,3
Location
8,4
Pool
8,3
Room
6,6
Value
6,0
Beach
9,1
Location
8,2
Pool
7,9
Room
5,9
Value
5,7
Beach
9,4
Pool
8,2
Location
8,0
Room
5,7
Value
5,7

Good 6,7
Cons: No wifi in rooms only downstairs in smoking area and public areas
Excellent 8,8
Pros: Hotel right on the beach, so great views from our room & balcony. Staff very friendly & helpful.
Cons: No Wi-Fi in the rooms, only in area on ground floor. Bar & restaurant closed too early in the evening.
Good 6,3
Cons: Wifi only by the swimming pool and court yard. Far away from shopping and restaurants. Suite had steep stairs to go to the second floor.
Good 7,5
Pros: The view and location!!! 100%
Cons: The pool was closed because it got damaged! But I as client deserved to know that important fact before my stay cause I chose the place because of "the infinity pool" that I never enjoyed.
Excellent 10,0
Pros: family but clean and great location away from load and crazy people. perfect
Good 7,0
Pros: The view
Cons: It rained for there's days and we had leaks in our room
Excellent 8,3
Pros: I was so happy with the hotel once we got there, our room was beautiful and it has an amazing view. Staff was nice and kind and I would rate 10, but the last night we couldn’t get any sleep, because the family next door was soooo noisy! The good thing is that at the end the reception took care of it, but I would recommend that if you have couples with not kids like us, you can keep the families in others areas, since the hotel wasn’t full. Special mention for the people in the restaurant,amazing service and food, we loved the food and the home made chilli sauce :) and they full fill your request with seasoning the food, as we like muy picante! :)
Cons: Walls are too thin, or specifically in our room, it was some sort of division with the next room that is not that good with the noises
Good 6,0
Pros: Beautiful view of the beach
Cons: Staff was rude
Excellent 8,3
Pros: Restaurant was nice. Lovely sea view. We had an amazing room on the fifth floor with our own private terrace, it was very large and had great views too. The pool was nice and the on-site shop was very convenient.
Cons: Internet is only in public areas, the layout is a bit confusing, it's hard to find with the name being Bel air on the building.
Excellent 9,1
Cons: If they had early check in, it would be perfect! Also restaurant says the credit card machine is always broken. So...it is cash only.
Excellent 8,8
Pros: Nice and clean. Great view from the balcony. Very nice beach.
Cons: Restaurant is way too expensive. Long trip if you want to go to the city.
Excellent 8,0
Cons: Staff rude would ignore you when you where talking to them.
Bsea Cancun Plaza Hotel - Cancún
Rated no. 11
7,6
Good 7,6
Based on 1 690 reviews
Details
Reviews
R1 818

Cleanliness
7,5
Comfort
7,3
Location
7,8
Services
6,8
Staff
7,7
Overall 7,3 Good
Based on 458 reviews
Cleanliness
7,5
Comfort
7,3
Location
7,8
Services
6,8
Staff
7,7

Okay 5,0
Pros: location was good
Cons: room was awful no hot water no air condition
Okay 5,0
Pros: The location.
Cons: The front desk people were rude and unattentive.
Mediocre 2,8
Pros: Service in the reception is so slow.
Okay 5,0
Pros: The staff at the Palm Terrace were attentive.
Cons: Building condition, inadequacy of training for front desk staff to properly give you the amount being billed, the loud sounds from A/C, elevators not working, certain staff asking for tips, not enough towels, broken fixtures, waiting for repairs, inconsistent meal planning, large groups checking in with 1 person at front desk, if there were complaints-the manager quietly disappeared. Need more?
Mediocre 3,8
Pros: Location . Staff did try to a minimal level to fix problem occurrences.
Cons: Not a quality experience ! Plumbing issues- jacuzzi broken , leaks in bathroom ceiling, shower & toilet clogged. No customer service . Elevator broken . The amenities were very under done food and beverage opportunities not taken seriously
Good 6,2
Pros: The staff were all very friendly and accommodating. The beach, of course and the food was good as well.
Cons: I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.
Good 6,7
Pros: Great facilities. Shame about the hidden charge
Cons: When I arrived they tried to charge me an extra 40 dollars which was some sort of mandatory state tax. I already told them that the price from booking.com included all taxes and it was all inclusive. They refused several times. I called booking.com right infront of the desk. Luckily booking.com instructed the hotel to refund the hidden charge in that moment. It's not fair and it's super deceptive.
Good 6,3
Pros: I really like the fact that all meals are á la carte, and the staff is very friendly and attentive, we went to celebrate a friends birthday and were given an upgrade and small amenity which we appreciate a lot.
Cons: The hotel is in very noticeable bad condition, needs maintenance, you can clearly see stains and deteriorated walls, the pool was very dirty, I mention to the pool attendant that someone threw up on the pool ( that was my impression) he said that this was normal because it was from the sunblock the people used, It was very disgusting. ( pictures do not represent the reality of the hotel)
Excellent 10,0
Pros: Excellent resort. Good ocean view
Excellent 9,6
Pros: They really try hard and have lovely amenities like tea time
Cons: It’s a bit old/ hasn’t been updated. But still very clean and sweet.
Mediocre 2,0
Pros: The worse Hotel I’ve ever stood at. The Best western is 10 times better!
Cons: Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.
Good 7,1
Pros: The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.
Cons: Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.
Good 7,7
Pros: Ocean view room, personnel, champaign in the reception
Cons: Too simple breakfast
Okay 4,0
Pros: The pool.
Cons: The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.
Excellent 8,0
Pros: The location and atmosphere, staff were great too
Good 6,0
Pros: The hotel was nice, clean and quiet. The room spacious and the bed comfortable.
Cons: The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.
Good 6,3
Pros: Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge.
Cons: Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?
Good 7,6
Pros: the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach
Cons: there were minor plumbing problems.
Good 6,8
Pros: A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable
Cons: the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.
Excellent 8,0
Pros: We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise.
Cons: I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.
Good 7,6
Pros: Very nice atmosphere. Very luxurious and cheek.
Cons: There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.
Good 6,0
Pros: $review.pros
Cons: Quality of food and service could have been better. They were very friendly but service was incredibly slow sometimes.
Bel Air Collection Resort & Spa Cancun - Cancún
Rated no. 12
7,3
Good 7,3
Based on 458 reviews
Details
Reviews
R1 759

Service
8,5
Comfort
8,2
Pool
8,2
Vibe
7,9
Location
6,8
Overall 7,3 Good
Based on 369 reviews
Service
8,5
Comfort
8,2
Pool
8,2
Vibe
7,9
Location
6,8

Mansion Giahn Bed & Breakfast - Cancún
Rated no. 13
7,3
Good 7,3
Based on 369 reviews
Details
Reviews

Overall 4,9 Okay
Based on 3 reviews
Mediocre 2,0
Pros: Nothing
Cons: Being told to get our stuff ready in 10 minutes and that the hotel was closing the minute we got back from dinner. They after 3 hours of confusion we were driven 2 hours south of Cancun to another hotel. Horrible Terrible Ruined our Vacation.
Excellent 8,8
Cons: Elevator
Okay 4,0
Cons: The Air Conditioner was broken on all of the hotel for my whole stay. It was horrible being inside the room. It ruined my whole stay
Mediocre 3,5
Pros: The sea in front of the hotel and some of the staff who were nice and polite people. Also the price was good for what they promised which finally they didn't provide.
Cons: Actually many things. When I arrived at the reception they couldn't find my reservation although it was made 24 hours in advance.I politely asked them to print out the confirmation I had received but they refused to do so! Wi-Fi was not available and so was the fitness center. Furthermore although I have booked a triple room with three beds as shown on your website, I only got a double room with two beds, which they called king size beds when in fact I would't classify them not even as double beds. The room was small for three people.
Okay 4,7
Pros: The location next to a stunning beach. The staff tried their best especially the reception and restaurant to make my stay enjoyable even though the hotel is a bit run down.
Cons: I did not have major problems but a couple I met was on the verge of tears. The air condition in tower 1 was not working.
Good 6,7
Pros: Nice vew of the sea, clean and confortable room, good meals, nice staff at the reception desk, good value for money, recommended!
Cons: better drinks at the bar
Mediocre 3,7
Cons: Apart from that the hotel is rather old, needs refubrishing and is located far from hotel zone center, the most annoying was that the security never let to bring any guest in the room. Even daytime! That is rediculous! Never back.
Okay 5,3
Pros: value for money
Okay 5,3
Pros: Good Beach, buffet and dinner
Cons: the service is bad, staff don´t tray to help you. And hot water never works.
Excellent 8,0
Pros: The staff are excellent in every way. The food is good. The beach is well maintained. The hotel is very very clean.
Cons: There is only one location in the bar/lobby where guests can access the internet using their own computer. It is also here that all the smokers convene. The hotel needs to solve this problem as it is not only bad for us computer users but the 75% of their guests who do not smoke and want to use the bar. It is also very bad for their staff, who must work amidst this all day.
Good 6,8
Pros: The location is great, on the beach. Staff are realy friendly and helpful. Rooms were very clean, as was the rest of the hotel.
Cons: Room was quite warm despite the A/C being on all the time on the lowest possible temperature.
Mediocre 3,6
Pros: Hotel was clean, Italian was not bad in comparison to the buffet. Beach location nice.
Cons: Hotel room smelled of damp constantly, your clothes smelt awful and damp when you took them out of the wardrobe. You were unable to spend any time at all in the room. The buffet food was awful, it was the same every day regardless of what name they gave it, and was bearly edible. The gym was a damp and wet room with a couple of pieces of rusting equipment. In rain the hotel leaks everywhere, not a good sign when you arrive and there are sand bags beside the lifts. Overall hotel in a bad state of repair, needs a major overhaul to be a 4 star as claimed, at the moment only about 2 star currently. Also miles away from the centre of Cancun.
Excellent 8,0
Pros: Excellent food, Clean as a whistle. Friendly staff
Cons: Internet access (difficult getting internet access).
Bellevue Beach Paradise - Cancún
Rated no. 14
4,9
Okay 4,9
Based on 3 reviews
Details
Reviews
R3 947

WiFi
8,8
Location
6,9
Value
5,4
Room
5,1
Beach
5,0
Overall 6,4 Good
Based on 5 026 reviews
WiFi
8,8
Location
6,9
Value
5,4
Room
5,1
Beach
5,0
Location
7,2
Value
5,0
Food
5,0
Breakfast
4,4
Service
4,0
Location
6,4
Cleanliness
5,6
Value
5,0
Breakfast
4,5
Comfort
3,9
Cleanliness
6,7
Location
6,7
Room
5,5
Value
4,9
Breakfast
4,4
Location
7,3
Comfort
4,2
Room
3,8
Service
3,8

Excellent 10,0
Pros: We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Excellent 10,0
Pros: Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Good 7,4
Pros: Pretty close to the airport. Included simple breakfast buffet.
Cons: Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
Good 7,1
Pros: Good starting point. They pick you up from airport.
Cons: Breakfast is ok...
Good 6,5
Pros: Overall clean with good internet and decent breakfast.
Cons: The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Mediocre 3,1
Pros: Great dinner!
Cons: Rooftop bar and Jacuzzis were not open for the season
Excellent 10,0
Pros: The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Cons: Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Mediocre 2,0
Pros: The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
Cons: No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Excellent 10,0
Pros: We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
Cons: The parking garage was difficult to navigate even in a little sedan.
Mediocre 3,1
Pros: Nothing, maybe the staff, a bit.
Cons: The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Mediocre 3,1
Pros: Location was convenient
Cons: Staff was extremely rude and not willing to help with anything. Room was dirty
Okay 5,1
Pros: Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Cons: Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Comfort Inn Cancun Aeropuerto - Cancún
Rated no. 15
6,4
Good 6,4
Based on 5 026 reviews
Details
Reviews
R1 478

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