The Westin Resort & Spa, Cancun

8,1
Excellent

Based on 3 169 reviews
 
Boulevard Kukulcan KM 20, 77500 Cancún, Quintana Roo, Mexico
  +52 998 848 7400
The Westin Resort & Spa, Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
Priceline R1 307
KAYAK R1 492
Expedia R1 509
Priceline
per night
KAYAK
per night
Expedia
per night

Good to know

Distance to city centre 13,9 km
Location rating 8,3
Nearest airport Cancun
Distance to airport 9,8 km

Rooms

Check-in
Check-out

Luxury rooms

R1 661+

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Bed type
Provider
Nightly base price
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Unknown
R1 661 per night

Standard rooms

R1 307+

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Bed type
Provider
Nightly base price
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Unknown
R1 307 per night
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Unknown
R1 934 per night
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Unknown
R2 195 per night
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Double bed
R3 631 per night

Double rooms

R1 646+

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Bed type
Provider
Nightly base price
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Unknown
R1 646 per night
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Double bed
R2 085 per night
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Unknown
R2 459 per night
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Double bed
R2 788 per night
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Unknown
R3 090 per night
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Double bed
R3 119 per night
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Unknown
R3 233 per night
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Double bed
R4 209 per night

King rooms

R2 390+

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Bed type
Provider
Nightly base price
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King bed
R2 390 per night
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Unknown
R3 443 per night
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King bed
R3 609 per night

Deluxe rooms

R1 492+

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Bed type
Provider
Nightly base price
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Unknown
R1 492 per night
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Unknown
R1 509 per night
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Unknown
R1 509 per night
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Unknown
R1 509 per night
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Unknown
R1 509 per night
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Unknown
R1 509 per night
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Unknown
R1 716 per night
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Unknown
R1 806 per night
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Unknown
R1 860 per night
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Unknown
R1 860 per night
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Double bed
R1 880 per night
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Unknown
R1 898 per night
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Unknown
R1 939 per night
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Unknown
R1 946 per night
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Unknown
R1 991 per night
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Unknown
R2 039 per night
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King bed
R2 132 per night
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Unknown
R2 178 per night
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Unknown
R2 179 per night
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Unknown
R2 211 per night
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King bed
R2 266 per night
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Unknown
R2 293 per night
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Unknown
R2 432 per night
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Unknown
R2 796 per night
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Unknown
R2 853 per night
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Unknown
R2 938 per night
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Unknown
R2 966 per night
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Unknown
R2 975 per night
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Double bed
R3 138 per night
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Unknown
R4 013 per night
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King bed
R5 265 per night

Reviews

Pros

Cons

Traveller rating

292
132
72
27
22

Time of year

Traveller type

Show reviews that mention

+
beach club in 259 reviews
beach location in 181 reviews
breakfast buffet in 73 reviews
close to the airport in 66 reviews
food was good in 88 reviews
happy hour in 13 reviews
lagoon view in 11 reviews
major construction in 43 reviews
near beach in 11 reviews
room service in 72 reviews
room was old in 8 reviews
staff was very friendly in 232 reviews
swimming pool in 24 reviews
time share in 41 reviews
  • Excellent
    May 2018
    8,8

    Luxury on the beach

    We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.

    IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.

  • Mediocre
    Apr 2018
    3,7

    Amenities

    Beachfront

    No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.

  • Excellent
    Mar 2018
    10,0

    stunning view from our room 1174

    love the view and the room decor

  • Okay
    Oct 2017
    4,8

    The hotel is undergoing renovations

    Staff of the hotel. The beach and the view

    In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .

  • Excellent
    Jul 2017
    9,7

    Great beach!

    Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.

    Noise from present renovations and bathrooms near beach/ pool could use more frequent service.

  • Okay
    Apr 2017
    5,7

    Attentive staff - run down property

    Friendly staff

    This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.

  • Excellent
    Mar 2017
    9,4

    A nice beach resort

    Beaches

    Breakfast too expensive

  • Good
    Dec 2016
    8,0

    The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!

    Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.

  • Excellent
    Jul 2016
    10,0

    They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

  • Good
    May 2016
    8,0

    very close to the airport one of the 1st stops from the airport

    It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

  • Good
    Mar 2016
    6,2

    Grounds are beautiful but the rooms are well below

    The beach The buffet The public areas

    Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.

  • Excellent
    Dec 2015
    10,0

    Just delightful

    If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.

    A little inconsistent about which restaurants will be open on any given night

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About

Overview

Mexico is a beautiful place to visit. When visiting Mexico, guests like to go to Cancun. The Westin Resort & Spa, Cancun has stunning views and is family friendly. It is gated for security and has some world-class hospitality. The rooms include 24-hour room service, complementary bottled water, coffee and tea maker, mini bar, hair dryer, robe, work desk, iron, Wi-Fi, flat screen television, and premium channels. Movies are available for rent from the front desk. Guests can dine at the Palmar Market, Sea and Stones Restaurant, and Arena Sports Bar. There is 24-hour fitness center with free weights, cardio equipment, sauna, and tennis courts. The spa at the hotel offers guests many ways to relax and unwind, including massages and hair and nail treatments. Guests can explore the local attractions such as Tulum Ruins, Chichen Itza, Xcaret Park, and Xel-Ha Park. They can see how much history is here and check out Aztec areas as well. For those who love being active, there are many activities nearby that they can take part in such as bowling, hiking, sailing, water skiing, kayaking, and snorkeling. When visiting Mexico, it is important to find a hotel that makes guests feel safe and welcomed. The Westin Resort & Spa, Cancun is just the place. Reservations are easy to make online and if guests have questions about room sizes or amenities, the staff here is bi-lingual, friendly, and knowledgeable of the hotel and of the area. They can guide guests in the right direction before they get here.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,1 Excellent

Based on 3 169 reviews

9,2

Beach

8,3

Location

5,2

Food

4,9

Value

Things to know

  • Friendly service
  • Great view

Check in

16:00

Check out

10:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot tub
Outdoor pool
Scuba diving
Snorkelling
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Private beach
Storage available
Terrace/Patio
Lift
Massage
Laundry facilities
Child pool
Hairdryer
Babysitting/child care services (surcharge)
Pets not allowed
Free parking
Steam room
Free valet parking
Wedding services
Outdoor tennis
Cribs available
Cable or satellite TV
Kitchen/kitchenette

Location

Most popular landmarks

  • El Rey Ruins 2,3 km
  • Playa Delfines 2,4 km
  • Museo Maya de Cancun 3,7 km
  • Wet'n Wild Cancún 3,8 km
  • Kukulcan Plaza 7,2 km
  • Playa Marlin 7,4 km

Getting around

Cancun 9,8 km
Playa Del Carmen 55,8 km

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