The Westin Resort & Spa, Cancun
Good to know
|Distance to city centre||13,9 km|
|Distance to airport||9,8 km|
|"Very pleasant place and friendly staff"||(in 56 reviews)|
|"That view from our room ,Excellent!!."||(in 72 reviews)|
|"I loved the service and waiters."||(in 17 reviews)|
|"The place is under major construction."||(in 15 reviews)|
|"The hotel it self was horrible."||(in 10 reviews)|
|"Pressure to buy a time share."||(in 8 reviews)|
Time of year
Show reviews that mention
|beach club||in 259 reviews|
|beach location||in 181 reviews|
|breakfast buffet||in 73 reviews|
|close to the airport||in 66 reviews|
|food was good||in 88 reviews|
|happy hour||in 13 reviews|
|lagoon view||in 11 reviews|
|major construction||in 43 reviews|
|near beach||in 11 reviews|
|room service||in 72 reviews|
|room was old||in 8 reviews|
|staff was very friendly||in 232 reviews|
|swimming pool||in 24 reviews|
|time share||in 41 reviews|
Luxury on the beach
We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
stunning view from our room 1174
love the view and the room decor
The hotel is undergoing renovations
Staff of the hotel. The beach and the view
In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Attentive staff - run down property
This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.
A nice beach resort
Breakfast too expensive
The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!
Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.
They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.
very close to the airport one of the 1st stops from the airport
It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.
Grounds are beautiful but the rooms are well below
The beach The buffet The public areas
Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.
If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.
A little inconsistent about which restaurants will be open on any given night
Mexico is a beautiful place to visit. When visiting Mexico, guests like to go to Cancun. The Westin Resort & Spa, Cancun has stunning views and is family friendly. It is gated for security and has some world-class hospitality. The rooms include 24-hour room service, complementary bottled water, coffee and tea maker, mini bar, hair dryer, robe, work desk, iron, Wi-Fi, flat screen television, and premium channels. Movies are available for rent from the front desk. Guests can dine at the Palmar Market, Sea and Stones Restaurant, and Arena Sports Bar. There is 24-hour fitness center with free weights, cardio equipment, sauna, and tennis courts. The spa at the hotel offers guests many ways to relax and unwind, including massages and hair and nail treatments. Guests can explore the local attractions such as Tulum Ruins, Chichen Itza, Xcaret Park, and Xel-Ha Park. They can see how much history is here and check out Aztec areas as well. For those who love being active, there are many activities nearby that they can take part in such as bowling, hiking, sailing, water skiing, kayaking, and snorkeling. When visiting Mexico, it is important to find a hotel that makes guests feel safe and welcomed. The Westin Resort & Spa, Cancun is just the place. Reservations are easy to make online and if guests have questions about room sizes or amenities, the staff here is bi-lingual, friendly, and knowledgeable of the hotel and of the area. They can guide guests in the right direction before they get here.
Based on 3 169 reviews
Things to know
- Friendly service
- Great view
Policies vary by room type and provider.
Most popular landmarks
- El Rey Ruins 2,3 km
- Playa Delfines 2,4 km
- Museo Maya de Cancun 3,7 km
- Wet'n Wild Cancún 3,8 km
- Kukulcan Plaza 7,2 km
- Playa Marlin 7,4 km
|Playa Del Carmen||55,8 km|