Cancún Resorts

Pros: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Cons: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Pros: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Cons: There is no privacy in the bathroom.

Pros: Everything is clean, tasty, and designed to make the guest happy.

Cons: AC was not strong enough in the main restaurants.

Pros: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Cons: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Pros: Location Service Environment

Cons: Food Beds Pillows

Pros: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Cons: Sunscreen too expensive

Pros: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Cons: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Pros: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.

Cons: Did NOT like the glass bathroom doors. No privacy.

Pros: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!

Pros: Show at night was fantastic!

Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Pros: Friendliness of staff/drinks/food/beach/pools

Cons: Some things weren’t fixed soon/had to report several times.

Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Pros: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential

Cons: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.

Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Cons: No top shelf alcohol choices.

Pros: the Swiming pools are good. Staff in swimming pools are good.

Cons: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Pros: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Cons: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.

Pros: Everything!

Cons: Loved it all

Pros: The beach of the hotel is really good. The food of the buffet is also not bad.

Cons: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.

Pros: Restaurants are amazing and the food is yummy the fact that everything is inclusive makes the staying more relaxing there are variable entertaining shows and all are nice

Cons: rooms that are facing the ocean are actually facing part of it (when you tilt your head 90 degrees). you have to choose room front ocean to actually face the ocean some furniture inside the room haves some stains from long use the activity concierge doesn't give you the best price you have to brag

Cons: food in the Mexican restaurant downstairs was a let down

Pros: The property was immaculately gorgeous!!!

Cons: The food and drinks could’ve been a little more appetizing. However I did enjoy the dining experience as a whole. Although the entertainment was nice, I’d desired a little more upbeat entertainment. I’d like to be able to party a little bit without having to leave the property to do so.

Pros: Service was fantastic! Ultimate luxury

Pros: Everything was amazing. We loved the honeymoon suite.

Cons: We couldn’t play music poolside with our speaker.

Cons: I wish there was more exciting music at the pool

Pros: The stafff the hospitality. The food drinks cleanliness everything

Cons: Dj needs to play more variety of music. Pop, rap, r-n-b

Pros: The hotel was beautiful and very well maintained. The staff was incrediable - always available to help and ensure you have an amazing time. The entertainment staff did a great job at keeping you busy with a variety of activities.

Cons: None of the food was bad, but it was just average.

Pros: No kids and the staff

Pros: Everything... and I mean everything !!

Cons: There was nothing...and I mean nothing

Pros: The decorations are so beautiful and the unlimited drinks and the staff where absolutely sweethearts all of them . A total dreamy vacation . Thanks secrets

Pros: The friendliness of the staff, the facilities. The spa is really nice

Cons: The food, very low quality, in all restaurants (some worst than others)

Pros: Comfortable bed and direct access to the beach.

Pros: Cleanliness, location and friendly staff

Pros: I loved the place from the time we got in customer service was a 10+ My room was clean like twice a day and one of the nights we came to a beautiful bed full of Rose petals. My husband and I were on our honey moon that we never had when we got married 33 years ago. Thank you Marriot and to Roxana our room expert. I will comeback for sure

Cons: Everything was perfect

Pros: Great location and the staff is amazing! The lobby was under construction during our stay but it didn't affect us! We would stay there again!!

Cons: I liked everything about it! I can't wait to go back and see the new modern looking lobby!

Pros: Everything excellent service

Pros: The ocean view and breakfast buffet was the best part of the property.

Cons: I didn’t like how the housekeeper kept unlocking the screen door to my balcony after I kept locking it. Also I didn’t like how they barely put alcohol in my drinks that I kept ordering. All of my drinks that I purchased were all watered down.

Pros: Everything was great!

Pros: I was absolutely blown away with the service from this hotel. The rooms are clean and always touched up a FEW TIMES in the day :) , we had a good view- slightly facing the ocean, but it also had the walk out to the ocean

Cons: The two things I wasn't happy about was the additional fee at the hotel that I was not informed about in advance. And they did not have all inclusive breakfast.

Pros: The property was under construction and although the access to my room was detoured, the trouble was insignificant as the staff and service I received was impeccable!

Cons: What I did not like about the property was the beach. The sand was harsh, we had to look out for peddlers walking up to us causing us not to enjoy the water, and the beach was filled with sea weed. In addition, I did not appreciate the pool chairs and side tables not cleaned off. For instance, there were dried coffee/juice spills on the lounge chairs and food particles that we had to clean off prior to placing towels down.

Pros: The hotel is very very dirty; we lived here for three days, the bed sheet makes both of us allergy to some first substance on the bed; the whole business trip is tollally ruined

Cons: Dirty dirty dirty very dirty; also facilities is very old, the elevator; both of them are broken; you have clime up the stair; and when the allergy happened; the staff are not helpful at all

Pros: Excellent facilities; from the welcoming outside the doors, to the appeal and greate taste for decor and quality of structures. Food was not only with great variety, but taste, presentation and flavor was just beyond perfect!!!

Cons: The construction and remodeling was not appealing and definitely did take some of the glamour and appealing. Maybe it should give a warning for clients that construction and renovation is taking place.

Pros: Location

Cons: There was no sleeper in the room....towels were pretty old ...not much variety in the food and over priced.....they were doing some renovation work in this high season which was very noisy ....lift was not working one day without any prior notice

Pros: Staff kept the place clean. The daily activities were somewhat entertaining. Employees encouraged participation by participating themselves which was a good concept.

Cons: Upon arrival, the front desk staff gave me a used informational pamphlet...unprofessional. The bed was hard. My room had only a bed and a plastic nightstand on either side...no other furniture. The room itself was two flights of stairs down from the lobby then three more flights up then at the end of the hallway and next to the busy street so all I heard all night were honking horns and motorcycle engines. An employee checked my door, while I was in the room(scary), to see if the key card was deactivated so I would be locked out until I paid the first day. Unsafe stairs (black slippery tile) to the lame buffet. Drinks were syrupy with very little alcohol in them. The DJ for the dances did not make good song choices. For example, he played maybe 8 songs that were actually from the 70’s and 80’s on Disco Night and that’s it. There is no free shuttle to and from the airport.

Pros: The staff was very friendly and courteous the food was good the entertainment was great.

Cons: The roof was leaking in many places area rugs were used to soak up the spill instead of buckets and a lot of people fell in the lobby including myself.

Pros: The parties they had, the most food except the mexican restaurant. The worst resort food. But overall food was really good.

Cons: The different bands they had, which i did not know about it. They treat other bands like second class citizens.

Cons: The pool hours.

Pros: House keepers are nice. Take your Vodka with you if you are not a member unless you are a sky fan

Cons: Money comes before customer service, the security harassed us to pay extra for a friend coming for 5 minutes, he was really rude about it and instead of apologising he insisted on a hand move to pay extra... Room Service once they deliver food you can't ask for anything extra they won't come back, yet the TV ordering menu doesn't give you option to add" ketchup hot sauce etc "

Pros: The food was really good, the overall service was excellent. The property has a lot to choose from.

Cons: That the pool closes at 7 am

Pros: The resort was spotless, the meals fantastic, the value was well worth it, and the entertainment and staff terrific. Planning on going back as soon as possible.

Pros: The beach was nice

Cons: The staff treated us awful and were rude. We left after the first day. This is definitely a swingers place and they do push it. The entertainment staff was pretty much forcing guest to participate and hook up with other guest during pool games.

Pros: The different themes The pool area 3am Hambugers lol

Cons: I love everything about this place and the food was great.

Pros: Location is wonderful

Cons: Soon as you check in a person will come offering a 1 hour seminar the next morning and ask you for a $20 deposit as a guarantee that you will show up for the meeting with the sole purpose of selling you a time share,also the Resort is small hard to find your Room when you are sober so imagine with a few drinks

Pros: Staff and food

Cons: Transportation to and the resort

Pros: Staff was very friendly and respectful. The Italian theme restaurant was excellent, food and sever (staff)

Cons: Are room was NOT very clean