Cancún Resorts

Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Pros: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.

Cons: No a la carte breakfast options other than room service. Food is on the pricey side. There were a few stairs in the room that could be difficult for a disabled guest.

Pros: Beautiful hotel and amenities!! Staff was very courteous and well trained.

Cons: Nothing

Pros: Everything!

Cons: The spa was overpriced even with coupon book, go across the street for half the price

Pros: The staff was very friendly! The cleanest place I have ever stayed! Everywhere you looked, staff was cleaning. Considering my wife and I are clean freaks, it was wonderful! Beautiful facilities! Will go back!

Cons: I chose this facility in large part due to their spa facilities. This trip was for my wife's birthday and I wanted her to spend an entire day getting pampered! Much to our shock, when we went to the spa, we were informed it was closed both days (Saturday and Sunday) we were going to be there. That was very upsetting.

Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Pros: Nice pool good location

Cons: Was really looking forward to the spa and when we arrived it was under maintenance and they didn’t even tell us! Only one hairdresser for such a huge resort! Had to go out and find a hair salon!!

Pros: Location and pools

Cons: Everything wasn't included. For a higher price but everything included would be great.

Pros: very professional staff

Cons: nothing

Pros: Everything was amazing

Cons: The spa was close for 3 days

Pros: Nice view to the ocean Comfy beds

Cons: Party Zone nearby the hotel, disgusting offendive promotors

Pros: Beautiful, elegant hotel. The Spa here is outstanding, truly a unique experience. The staff is very welcoming and caters to all/any needs or desires.

Cons: Breakfast buffet seems very expensive. Other hotel restaurant were very reasonable and delicious.

Pros: The hotel was beautiful and the location was perfect!

Pros: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Cons: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Pros: Very clean and up to date. Professional friendly staff.

Cons: I can't think of anything that we didn't like.

Pros: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Cons: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Pros: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Cons: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Pros: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Cons: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Pros: The staff

Cons: Outdated. Rooms sub par. Allow smoking

Pros: The architect the people where so friendly and kind

Cons: No nothing at all

Pros: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Cons: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Pros: The waiters at the restaurant made it feel like home.

Cons: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Pros: The hotel was decorated nicely. The room was adequate as well.

Cons: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Pros: excelente lugar muy completo dispuesto a repetir la experiencia.

Pros: Our stay was amazing! We upgraded to the Junior Suite preferred club and it was definitely worth it, the preferred pool was much more relaxing and nice with a great view of the ocean and the staff were very nice and attentive. The room was spacious with an amazing view and the food was insane at all the restaurants. I would definitely come back to this resort!!

Pros: Secrets The Vine was simply BEAUTIFUL the staff was great and they took care of us. I missed my ride for my tour Secrets Concierge made sure I got there. My friend left her phone on a van after a tour and Secrets made sure she got her phone back. The tour company met us at the airport with her phone.

Pros: The customer service (the people) were very friendly. The food was amazing. We felt very safe.

Cons: The Dragon restaurant in the hotel.

Pros: Beautiful place and friendly staff.. EXCELLENT ..

Pros: Everything is good...

Cons: At the beach side there is only two people serving all customers, that's the thing I didn't like because it take too long time to order service.

Cons: I wish there was more exciting music at the pool

Pros: Being fairly close to everything we needed!

Cons: Some of the food choices

Pros: Upgraded room means better service

Cons: Restrictions on dinner based on your shoes

Pros: The stafff the hospitality. The food drinks cleanliness everything

Cons: Dj needs to play more variety of music. Pop, rap, r-n-b

Pros: Beautiful property Staff are kind and gracious. Great coffee and pastry bar. Dragons delivered good Mongolian beef. Preferred club lounge worth the additional price. Spa was heavenly. Nice swim beach.

Cons: General problem with food production and delivery. Sports bar very old grease taste to wings. Buffet rooms very hot and food appeared recycled from prior day or not at sufficient hot or cold temps. Italian restaurant delivered cold undercooked salmon when crispy well done requested. By the last night 2 in our party were out with food poisoning. Sugar ants everywhere in the rooms.

Pros: Very nice hotel, great staff and amenities.

Cons: The food can definitely use improvement

Pros: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.

Cons: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.

Pros: Food, spa and pool

Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Pros: Fantastic staff!! Great food and lots of entertainment...

Cons: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Pros: Everyone and everything about the hard rock Cancún is amazing

Cons: N/A

Pros: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Pros: I love it all the staff, the food, and place itself.

Pros: Friendly stay all inclusive w 24 hour room service

Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Pros: It’s was beautiful!!!

Cons: It was real relaxing

Pros: Everything was so good all things were good best place ever

Cons: If the ride was cheaper or free to go to and from the airport

Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Pros: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack

Cons: Chinese restaurant food are cold and tasteless or poor prepared

Cons: Food wasn’t good enough

Pros: Location is good, beach is cleaned every morning

Cons: Food and entertainment. The rooms need renovation

Pros: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Pros: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Cons: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Pros: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Pros: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel

Cons: There was not something on the Hotel's side but ours. We missed the checkout and had to paid a bit more, fortunately they understood the situation and gave us a discount for that too.

Pros: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!

Cons: Timeshare people!!!

Pros: Place

Cons: Front disk need to be more helpful...

Pros: nice entertaining staff beautiful beach :) nice pool

Pros: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Cons: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Pros: view & food

Cons: My time there was very very bad. I would never come back nor tell anyone