Cancún resorts

Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Cons: that I couldn't stay longer

Pros: The genuine friendliness of all the staff. Very clean facilities.

Cons: Didn’t like the vacation club being somewhat intrusive to our time.

Pros: The variety of restaurants, the staff, the quality of the food, the beach, everything!

Cons: Nothing!

Pros: The hotel had a fresh clean feel, friendly staff and great food and amenities

Cons: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow

Pros: Food was good, some places even great... Rooms were very comfortable, service was great

Cons: Felt like they were constantly trying to sell you something, additional things you can buy

Pros: The food was amazing

Cons: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Pros: The resort is very beautiful (especially inside). I had the King ocean front view room which was big, clean and with an amazing comfortable bed. The staff is always friendly, smiling and helpful. "Italian" restaurant is not very authentic but has potential. Azur restaurant is the best in food and service. The beach is clean and there are kind of beach beds where you can stay. SPA is also very nice. I'd love to come back.

Cons: At our arrival we were offered a fast tour of the facilities and we were told that attending a 90 minutes presentation the day after we were receiving a discount on couple massage and on trips to Isla Mujeres. We were told that the presentation was about other parts of the hotel (master suite etc) so we accepted. The day of the presentation instead we were spending 2 and half hours with people that asked personal questions and tried to convince us to subscribe a membership for travels whose cost is over 30.000$ to be paid in 40 years! When we refused they proposed us a second offer for the cost of 12.000$ for discount on travels and flight tickets which we also refused. They kept going with a third offer of 2600$ for 10 days in one of their resort at next trip. I didn't like that this was not told clearly before. It was like a surprise and it lasted more than expected. Personally I have nothing against the membership and maybe I could have accepted the third offer if they were clear since the beginning. Also you have to decide immediately about every offer (you don't get even 1 day to think about) which is detrimental for them because people are not prone to sign a contract for several thousands of dollars straight away. Last but not least, when they saw that we didn't accept the offer they just offered the coupon on the couple massage and they said the trip discount was not offered anymore......I booked with another travel agency but this is unprofessional for such a beautiful place. I would suggest Live Aqua to not do this anymore. If you want to talk about membership say it from the beginning so that not you neither the guest waste their time. That is the reason why I am not giving 10 to this review.

Pros: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Cons: The elevators

Pros: Well, it’s a perfect finale for our honeymoon. The best beach in Mexico, perfect pool with all included food and drinks. 2-3 days it enough and not need to take swuita any special room, anyway you all the time at the pool.

Cons: The staff really tried, but I didn’t have enough vegan dishes

Pros: I love that there is no problem getting a good spot by the pool and the have lots of beach beds!

Cons: When we checked in they told us there were no ocean front rooms even though that is what we reserved. They moved us to the proper room the next day at least.

Pros: Gorgeous property, delicious food, excellent location. Highly recommend !

Cons: Staff is pushy to up-sell other products

Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Cons: No top shelf alcohol choices.

Pros: Some of the staff people were very nice.

Cons: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Pros: Friendliness of staff/drinks/food/beach/pools

Cons: Some things weren’t fixed soon/had to report several times.

Pros: Show at night was fantastic!

Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Pros: The staff were fantastic and enthusiastic!

Cons: Maybe a little more urgency in getting the small elevators back up and running as the stairwell is Emergency only.

Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.

Pros: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Cons: The front desk staff they don't have empathy.

Pros: Nice and helpful people, very good food (with one exception)

Cons: Slow elevators, horrible Japanese restaurant

Pros: The staff and the quality of the food in any restaurant especially a very big thanks to the chef Luca and all the staff at Nebbiolo's Italian restaurant: as italian i can say they are doing a really superlative job. The last but not least it was a pleasure to get our daily espresso and tea at the "divine caffè". The buffet was satisfying as well and the room was clean and spacious with a very comfortable king bed !

Cons: The rooms near the lift at the lower floors to royal sands side are very noisy due to the hotel main fans ventilation. Even with closed windows we could clearly hear the noise. Maybe they could avoid people to occupy the sunbeds at che early morning by putting a book or a suncream on them a leave it for hours.

Pros: We visited the hotel during the COVID-19 outbreak. The resort was 20% capacity, but every feature of the hotel (restaurants, bars, pools, rooms) were operating as if it was 100% capacity. The employees were warm, caring and professional. We will be back.

Cons: Not flexible with guests

Pros: The weather was nice

Cons: I got food poisoning from their restaurant and spent two days in my room :(

Pros: Beautiful beach and view, good food at all of the restaurants, clean

Cons: Our last night there our whole room smelled like sewage

Pros: Very luxurious and fantastic facilities. All staff very attentive and couldn’t do enough for us. Jessica and Jonathan from the entertainments team were particularly friendly and helpful in chatting and informing us of all the activities.

Cons: Nothing

Pros: Being fairly close to everything we needed!

Cons: Some of the food choices

Pros: Upgraded room means better service

Cons: Restrictions on dinner based on your shoes

Pros: Very nice hotel, great staff and amenities.

Cons: The food can definitely use improvement

Pros: Everything was great i can call its more then 5 star hotel service staff restaurants beach area pool area all the food drinks 🥰

Cons: There was nothing that u can say i didnt like loved everything n had great bday weekend

Pros: Excellent facilities, restaurants, bars, pools, beach, room, business center, internet fast speed, super friendly staff, very good English level of the staff, animations ...

Cons: Very complicated to receive guests and it costs you 180 USD extra per day even when having paid for 2 already in a double room while being alone. Despite the good facilities, overpriced.

Pros: Honeymoon Suite was awesome with a fantastic view.

Cons: Wait time at restaurants was too long!!!

Cons: The food was not good. Great selection but very low quality

Pros: The staff was amazing!

Cons: Room was outdated and had a mold smell. Husband got food poisoning.

Pros: Staff

Cons: Bed

Pros: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Cons: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Pros: The staff

Cons: Outdated. Rooms sub par. Allow smoking

Pros: excelente lugar muy completo dispuesto a repetir la experiencia.

Pros: The Staff at Riu are exceptional. Very accommodating and treat every guest as if they are friends.

Cons: The vendors along the beach tend to be a bit much. Constantly being asked to buy there goods while trying to relax should be monitored more.

Pros: Staff was mostly kind and good at making you feel valued and getting your needs met food was good compared to other all inclusive resorts have visited

Cons: Cockroaches, yes indeed cockroaches in our room and was really difficult to change rooms and when did given room with broken toilet, fan and double bed instead of king with no concern for making things right - not a 4 star resort

Pros: Staff was friendly, drinks were strong, resort was safe and clean. Plenty of chairs and the beach and pool, plenty of room to be secluded if you wanted to

Cons: we were placed in a room with two double bedsThe hotel did not have a room with a king size bed until the third day. When we moved, we were had to give in our keys and lose access to our room until our new room was ready at 3 pm.Huge inconvenience

Pros: Very clean and up to date. Professional friendly staff.

Cons: I can't think of anything that we didn't like.

Pros: The architect the people where so friendly and kind

Cons: No nothing at all

Pros: The hotel was decorated nicely. The room was adequate as well.

Cons: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Cons: picture is much better

Pros: Oceanfront room was amazing - beautiful, spacious, clean. The private jacuzzi on the balcony facing the ocean was spectacular. Location of restaurants and pools were easy to navigate and convenient. The staff were friendly and personable. Great service, great staff, great deal. I have already recommended to friends and family!

Cons: I wish there were more adult and nightlife activities available. I understand it’s a family resort though, so it makes sense that majority of things are more family friendly. I also wish the beach area sectioned off for the hotel was bigger.

Pros: Breakfast, lunch and dinner meals were ok, but were the same everyday unless you went to a specific themed restaurant.

Cons: Cocktails at the bar were poor. Very sweet and almost no trace of alcohol.

Pros: This facility has lot of activities for the kids, which was pretty good

Cons: The room was old and not really matching with the pictures given in the booking.com

Pros: the ocean view from the room was beautiful .

Cons: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Pros: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Cons: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Pros: Organization and the staff was kind. Always answer questions and provide solutions.

Pros: The facility and beach

Cons: We had problem since we arrived at this place was the horrible experience of our life. They lock us out of our room for couple times and we had a fight because my brother in law pay as a gif and they want he at the front desk to show the credit card...

Pros: Weather

Pros: The entertainment staff were excellent. There was so much for everyone to do, from beach soccer, water polo, water aerobics, the list is endless.

Cons: Where to start? Checking in we were told that our room had only been booked for 2 adults even though we have booked the family room. We were charged an additional $1000. We were then directed to a group of staff who were to tell us about the resort facilities. We were told that there was a special breakfast for us the following morning to welcome us as first time guests. We turned up for our special breakfast at 8:30am and sat waiting in reception. 30 minutes later i told them i wasn't interested, as the kids were getting hungry and they didn't want to sit in the foyer all day. I had my suspicions that we were being dragged into a time share sales pitch anyway. When we told them we were leaving, we felt enormous pressure to stay. The sales people followed us and made us feel very uncomfortable. To keep the peace we agreed that my husband and i would attend as it was only a 40 minute presentation. The presentation went for 4 hours. We were only staying at the resort for 3 days, so we wasted most of the first day trying to get away. We were very clear from the very beginning that we were not interested and that we needed to leave, but the pressure kept on coming. We finally escaped well after the 4 hours, and went to the pool with the kids. The resort is all inclusive, and I went to the bar to get a well deserved drink. Here I noticed that the glasses used at the bar were not washed by machine. They were simply thrown into a tub of water and swished around a bit. Certainly not enough effort or soap to remove any germs that had been on them from all of the people who used them before. I even saw people taking dirty glasses from the bar to use as cups for the post mix machines. I was nearly sick. Everything felt dirty. Our room was covered in dust. The shower had mould, there were piles of dirty room service dishes in the hallways and stairwells. It is sold as a 5 star resort, but i have stayed in better 3 star resorts.

Pros: Beautiful place and great services!

Cons: The only bad thing is that we waited almost 3 hours to get our room ready.

Pros: We like the food....it was amazing!!! Lots to chose from.

Cons: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...