The Royal Caribbean - An All Suites Resort

8,7
Excellent

Based on 2 421 reviews
 
Blv. Kukulcan KM 17 Lote 50 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
  +52 998 848 8226
The Royal Caribbean - An All Suites Resort - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
Agoda.com R1 167
TripAdvisor R1 473
R1 473
Agoda.com
per night
TripAdvisor
per night
TravelCLICK
per night

Good to know

Distance to city centre 10,8 km
Location rating 8,6
Nearest airport Cancun
Distance to airport 11,1 km

Rooms

Check-in
Check-out

Standard rooms

R1 167+

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Bed type
Provider
Nightly base price
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Unknown
R1 167 per night
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R1 607 per night
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R1 607 per night
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Unknown
R1 666 per night
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R1 706 per night
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Unknown
R1 889 per night
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R1 889 per night
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Unknown
R1 951 per night
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Unknown
R1 951 per night
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Unknown
R1 952 per night
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Unknown
R1 979 per night
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Unknown
R2 013 per night
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R2 067 per night
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R2 154 per night
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R2 167 per night
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R2 222 per night
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R2 231 per night
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R2 573 per night
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R2 675 per night
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Unknown
R3 148 per night

Double rooms

R1 473+

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Bed type
Provider
Nightly base price
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Unknown
R1 473 per night
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Unknown
R1 473 per night
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Unknown
R1 915 per night
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Unknown
R3 579 per night

Reviews

Traveller rating

235
101
37
10
1

Time of year

Traveller type

Show reviews that mention

+
additional charge in 3 reviews
beautiful resort in 40 reviews
change rooms in 15 reviews
dollars to pesos in 3 reviews
far from downtown in 11 reviews
food is great in 53 reviews
great location in 70 reviews
great staff in 117 reviews
like the pictures on line in 45 reviews
nice beach in 140 reviews
ocean view in 89 reviews
pool area in 91 reviews
rooms are big in 6 reviews
swim up bar in 23 reviews
time share in 30 reviews
white sand in 8 reviews
  • Okay
    May 2018
    5,1

    Check in time is 4pm and chec out 11am We’ve reached early. One Receptionist offered us early check in at 12:30pm and finished all paperwork. Then another receptionist came in and said room is not ready and they were cleaning - which took till 3:45pm ! Food at the restaurant is average

  • Good
    Jul 2016
    7,4

    Customer service

    The resort is beautiful and is definitely a nice place to stay. Great rooms and great pool, right on the front of the beach.

    We stayed 5 days and they made us move rooms after two nights. They told us when we would moved they would move our stuff for us as long as it was packed into the next room. When it came time to move we had a tour all day and we had to leave our suit cases outside with the bellmen until 10 at night. Then when we did get the room we had to complain four times about the wifi not working.

  • Good
    Jun 2016
    7,4

    Decent hotel, overcharges for everything, staff no

    The wifi was alright, not amazing. Skype calls were a little choppy. The wifi reached the pool area and green lawn area but not all the way to the beach. The hotel had beach towels, snorkeling gear, boats, and other cool gear for rent. The beach was really nice. There's a safe in the room where valuables can be kept. The air conditioning was great, and it was easy to take the bus right outside the hotel. The staff spoke English and was very helpful.

    During checkin, we had a very unfriendly RBF lady check us in. The rest of the staff was friendlier, but it we did not have a good first impression. Every Sunday, every single guest is required to switch rooms for some odd reason. It was super annoying because we either had to be there at 11am - 12 noon and compromise plans to move rooms, or give our luggage to the bellhop and tip him. The restaurant served small portions for a high price with mediocre food. The hotel advertising makes it seem like there's multiple places to eat, but there's only one restaurant, a cafe, and a grocery store. You also have to use your room card to pay for things around the hotel. This was annoying when we were not able to check in until 4pm but were waiting at the hotel.

  • Okay
    Dec 2015
    6,0

    Would not repeat

    Our suite was very comfortable, the beach was excellent. Will not repeat due to unmotivated (unless tipped) staff, poor food.

    The staff make no effort unless tipped. This is quite different from our preferrencet where staff earn great tips with great service. Bartenders were bored. Why? Charging $4-6 for a drink probably encouraged many people to BYO. That might have been the desired effect, but it made the place feel extra dull. Food was really very disappointing, and it's inexcusable (I mean seriously, embarassing even for a guest) for "Paco's Tacos" at the Royal Sands to serve such terrible quality Mexican food. It was unrecognizable as Mexican food. Just sad. so the next day we tried burgers at Tradewinds and could not finish them, they had such a weird funk to their mystery meat bulk storebought selves. We avoided the restaurants for the remainder of our stay. When you have a captive audience and you abuse that with crap food it's disappointing to say the least.

  • Excellent
    Sep 2015
    9,7

    Amazing Resort!!

    The room my wife and I stood had an amazing waterfront view.

  • Okay
    Sep 2015
    6,0

    Very clean very friendly employees love it

    The food friendly employees, clean

    The credit card we had to use

  • Excellent
    Jul 2015
    9,7

    Excellent

    Love the location, the service, and the overall facilities. The view of the beach from my room was awesome. Everything was excellent, and for the price, it really is great deal!

    Elevators are a bit far, at least from the area where I stayed on the 3rd floor, so it made it difficult to choose from walking far to using the stairs on a bad knee.

  • Okay
    Jun 2015
    6,0

    The staff was very accommodating. Location was a 10 minute cab ride to the shops and restaurants of Cancun. This could be a great place to stay since it has a kitchenette and dinning room area. We only stayed for one night but discussed this would be a great week long stay location to cook breakfast and dinners.

    The crowd was very older in age and the décor in the rooms were outdated.

  • Excellent
    Apr 2015
    9,7

    Excellent

    We really liked this resort. The facilities including rooms as well as public spaces were all kept squeaky clean. The pool area is beautiful and features a swim up pool bar that was a great spot to cool off and enjoy a frosty beverage. The beach featured powdery soft white sand that never got hot under foot no matter how hard the sun beat down on it.

    Similar to a cruise ship, this Resort uses a cash less system where your room key is your credit card. It is easy to over spend when you can't keep close tabs on spending. A few delicious dinners at the Tradewinds Restaurant, a couple drinks at the bar and before you know it your running a higher tab than anticipated.

  • Okay
    Apr 2015
    6,0

    View

    Wait for front desk service

  • Excellent
    Mar 2015
    9,7

    Great quiet spring break

    Fantastic resort 12th time staying there. Perfect distance for if you wanna get into party scene but also wanna get away from it.

    Nothing.

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About

Overview

The Royal Caribbean an All-Suites Resort is in Cancun Mexico. It is on a comfortable and kid-friendly beach on Cancun’s north shore. The Royal Caribbean is a great hideaway for making memories and relaxing too. This hotel is a family favorite. The views are stunning, the water is sparkling blue, there are nice breezes, beautiful flowers, and more. There are many activities that families can participate in while staying at the hotel. There are many ways just to relax, walking on the beach, shelling, fishing, sail boating, paddle boarding in the bay, or swimming in the ocean. There are different services offered as well at the hotel. These range from spa treatments and more. There are many amenities offered to the guests who stay here. There are fitness centers, tennis courts, free WiFi, delicious cuisine, a kid’s club, a sports bar, and also a botanical garden. The suites are very spacious and have everything one needs for a great vacation. There are two-bedroom and two-bathroom suites that can sleep up to six people and the two-bedroom and one-bathroom suite sleeps up to five guests. All of the suites are fully equipped with a kitchen, a huge living room, a dining area, and a private outdoor space. There are two large pools and children’s pools available. The hotel offers daily activities for all ages, ranging from yoga, beach volleyball, crafts, and nature talks. There are great places to dine, fresh seafood, Italian cuisine, room service, and also a sports bar.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,7 Excellent

Based on 2 421 reviews

9,5

Breakfast

9,1

Pool

6,4

WiFi

3,5

Wellness

Things to know

  • Clean rooms
  • Great view
  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Babysitting or child care
Car hire
Concierge service
Currency exchange on-site
Gift shop
Bicycle hire
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Tennis
Air-conditioned
24-hour front desk
Safe
Free parking
Playground
Private beach
Storage available
Terrace/Patio
Disabled access
Lift
Massage
ATM on-site
Laundry facilities
Laundry service
No smoking
Express check out
Free Internet
Pets not allowed
Free long-term parking
Business centre
Room service
Golf
Spa
Scuba diving
Coffee shop
Sauna
Airport shuttle
Designated smoking area

Photos

The Royal Caribbean - An All Suites Resort - Cancún - Balcony Balcony (2)
The Royal Caribbean - An All Suites Resort - Cancún - Bathroom Bathroom (1)
The Royal Caribbean - An All Suites Resort - Cancún - Beach Beach (3)
The Royal Caribbean - An All Suites Resort - Cancún - Bedroom Bedroom (8)

Location

Most popular landmarks

  • Museo Maya de Cancun 167 m
  • Playa Delfines 1,3 km
  • El Rey Ruins 1,4 km
  • Kukulcan Plaza 3,6 km
  • Playa Marlin 3,8 km
  • Acuario Interactivo 4,4 km

Getting around

Cancun 11,1 km
Playa Del Carmen 59,2 km

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