Located in Cancun's Hotel Zone, this beachfront resort overlooks the Caribbean Sea. With multiple pools, swim-up bars, lounges, and restaurants, guests can enjoy diverse culinary experiences. The resort's chefs offer a range of cuisines, from International and Mexican to Asian, Italian, and Steakhouse options. Spacious rooms and suites boast amenities such as double hydro spa tubs and private balconies with stunning ocean views. Guests can also explore local attractions, including the pre-Columbian city of Tulum, jungle tours, and snorkeling excursions, or simply relax and enjoy the sunset.
7,6
Good
1390 reviews
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Amenities at Hard Rock Hotel Cancun
Private beach
Outdoor pool
Fitness centre
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Tea/coffee maker
Valet parking
Free parking
Reviews of Hard Rock Hotel Cancun
7,6
Good
1390 verified ratings
Wonderful
694
Very good
210
Good
171
Okay
96
Fair
61
Mediocre
42
Poor
116
Summary of reviews
Guests say
Guest reviews of the hotel are mixed, with several mentioning issues with cleanliness, maintenance, and outdated facilities. Many guests found the service to be inconsistent, with some staff members being friendly and attentive while others were unmotivated or only provided good service for tips. The location received neutral feedback, with some appreciating proximity to amenities and others dissatisfied with the beach or area. Room size and comfort were also noted as average, with some complaints about small beds and malfunctioning amenities. However, the breakfast and food options were praised by some guests, and a few highlighted positive experiences with staff and entertainment.
AI-generated from customer reviews
Cleanliness5 out of 10
Service5 out of 10
Location5 out of 10
Room Size4 out of 10
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7.8/10
7.8 out of 10
343 reviews
6.7/10
6.7 out of 10
70 reviews
8.1/10
8.1 out of 10
6 reviews
8.8/10
8.8 out of 10
4 reviews
All reviews
4.8
Mediocre
Anonymous, Feb 2018
Pros (+) I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons (-) I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
9.1
Wonderful
Grasielli, Nov 2017
Pros (+) Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons (-) The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
8.0
Very good
Anonymous, Nov 2016
Pros (+) Friendly stay all inclusive w 24 hour room service
Cons (-) The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Location
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo
What's nearby
Spa at The Royal Sands1 km
Kukulcan Plaza1.5 km
La Isla Shopping Mall2.4 km
Iberostar Cancun Peninsula Convention Centre2.7 km
Iberostar Golf Club Cancun2.9 km
Playa Delfines3.3 km
El Rey Ruins3.4 km
Cancun Golf Club at Pok Ta Pok5.1 km
Hard Rock Cafe Cancun5.4 km
CoCo Bongo Cancun5.4 km
Cancun Convention Center5.6 km
Poliforum Benito Juarez6.8 km
Policies
Check-in/Check-out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Licence number: 005-007-000198/2025
Hard Rock Hotel Cancun
Which month has the cheapest rates at Hard Rock Hotel Cancun?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hard Rock Hotel Cancun is October, with an average nightly rate of R6 832. The most expensive month is December at R12 383 per night.
What is the cheapest day to book Hard Rock Hotel Cancun?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hard Rock Hotel Cancun is Saturday, with an average nightly rate of R9 261. The most expensive day is Tuesday at R17 806 per night.
How far in advance should you book Hard Rock Hotel Cancun?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hard Rock Hotel Cancun, book around 12 weeks in advance. This could save you approximately 14% compared to booking last minute.
FAQs when booking at Hard Rock Hotel Cancun
Does the Hard Rock Hotel Cancun offer any sports activities for guests?
In addition to basketball and volleyball courts, the Hard Rock Hotel Cancun has billiards and ping pong tables that are located throughout the hotel’s property. Guests can also partake in fitness classes for free, with some examples including yoga, Pilates, spinning, and muscle strengthening courses that focus on abs and glutes. Additionally, there are several trails that are ideal to go for a walk, jog, or bike ride.
What kid-friendly activities does the Hard Rock Hotel Cancun have?
The Hard Rock Hotel Cancun has the Hard Rock Roxity Kids Club, a fun play area where children can make friends, partake in activities and games, do arts and crafts, and play music. The club often hosts themed days, with an example being the Battle of the Bands, where kids can play games such as Guitar Hero, and participate in both karaoke competitions and a talent show. Guests can also purchase playtime packages that average at around 5,480 MXN (288 USD) per child, with amenities including babysitting, a toy kit, and complimentary gifts, such as a waterproof camera.
Does the Hard Rock Hotel Cancun offer any particularly special activities?
For those that enjoy music, make sure to rent one of the 20 Fender guitars that are offered at the Hard Rock Hotel Cancun. The guitar of your choice will be directly delivered to your hotel room along with a pair of headphones, and you can watch video lessons on your room’s television to learn how to play some new songs. There are also a series of playlists that you can listen to and play along with from the sound system in your room, and a variety of genres and artists are offered.
What is the best way to travel from Cancun International Airport to the Hard Rock Hotel Cancun?
If you will be flying into Cancun International Airport, the easiest way to travel to the Hard Rock Hotel Cancun will be by renting a car, taking a taxi from the airport, or booking a private transportation service. Depending on which route you will be taking, the drive should only be 15 to 20m. If you plan on taking a taxi from outside of the airport’s Arrivals terminal, the fare will be around 575 MXN (approximately 30 USD), while a private transportation service will be closer to 765 MXN (approximately 40 USD) each way.
Does the Hard Rock Hotel Cancun offer any honeymoon amenities?
Planning on celebrating your honeymoon at the Hard Rock Hotel Cancun? If you request the complimentary honeymoon package within 48h before arriving at the hotel, you will be provided with several free amenities, including a small cake, a bottle of sparkling wine, a private and romantic honeymoon dinner, and in-room breakfast during your stay. There are also several other honeymoon packages that are offered for an additional fee, and they provide extra perks like chocolate-covered strawberries, matching honeymoon t-shirts, bathrobes, slippers, a complimentary excursion for two, and a couple’s massage at the Rock Spa.(Prices checked 09/05/19).
Where is Hard Rock Hotel Cancun located?
Hard Rock Hotel Cancun is located at Blvd Kukulcan KM 14.5, Hotel Zone in Hotel Zone, 9,5 km from the centre of Cancún. Spa at The Royal Sands is the closest landmark to Hard Rock Hotel Cancun.
When is check-in time and check-out time at Hard Rock Hotel Cancun?
Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Cancun.
Does Hard Rock Hotel Cancun offer free Wi-Fi?
Yes, Hard Rock Hotel Cancun offers free Wi-Fi.
Does Hard Rock Hotel Cancun offer free parking?
Yes, Hard Rock Hotel Cancun offers free parking.
How far is Hard Rock Hotel Cancun from the airport?
Hard Rock Hotel Cancun is 12,5 km from Cancun. Hard Rock Hotel Cancun is 65,9 km from Cozumel Intl.
Does Hard Rock Hotel Cancun have a pool?
Yes, Hard Rock Hotel Cancun has a pool on-site.
How does KAYAK find such great Hard Rock Hotel Cancun hotel deals?
KAYAK scours the web for all room deals available at Hard Rock Hotel Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Cancun.
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