Hard Rock Hotel Cancun

9,0
Excellent

Based on 4 722 reviews
 
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
  +52 998 881 3600
Hard Rock Hotel Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
TripAdvisor R582
Roomer R4 069
Roomer R4 386
TripAdvisor
per night
Roomer
per night
Roomer
per night

Good to know

Distance to city centre 9,5 km
Location rating 8,8
Nearest airport Cancun
Distance to airport 12,5 km

Rooms

Check-in
Check-out

Double rooms

R4 466+

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Bed type
Provider
Nightly base price
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Unknown
R10 344 per night
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King bed
R4 466 per night
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King bed
R4 899 per night
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Double bed
R5 369 per night
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Unknown
R5 735 per night
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Double bed
R5 770 per night
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Unknown
R6 602 per night
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Unknown
R7 662 per night
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Unknown
R7 773 per night
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King bed
R8 812 per night

Standard rooms

R8 528+

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Bed type
Provider
Nightly base price
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Unknown
R8 528 per night

Deluxe rooms

R582+

Photo
Bed type
Provider
Nightly base price
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Double bed
R10 619 per night
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Unknown
R11 850 per night
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Unknown
R3 494 per night
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Unknown
R4 069 per night
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King bed
R4 386 per night
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Unknown
R4 736 per night
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Unknown
R4 743 per night
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King bed
R582 per night
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Unknown
R5 039 per night
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Unknown
R5 221 per night
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Unknown
R5 245 per night
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King bed
R5 256 per night
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Unknown
R5 326 per night
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Unknown
R5 401 per night
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Unknown
R5 401 per night
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Unknown
R5 427 per night
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Unknown
R5 446 per night
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Unknown
R5 611 per night
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Unknown
R5 640 per night
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Unknown
R5 651 per night
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Unknown
R5 826 per night
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Unknown
R5 837 per night
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King bed
R6 112 per night
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Unknown
R6 534 per night
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King bed
R6 537 per night
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King bed
R6 619 per night
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Unknown
R6 690 per night
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Unknown
R6 706 per night
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Unknown
R6 750 per night
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King bed
R6 755 per night
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Double bed
R6 774 per night
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Double bed
R6 782 per night
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King bed
R6 950 per night
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Unknown
R7 024 per night
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Double bed
R7 090 per night
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Unknown
R7 090 per night
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Unknown
R7 108 per night
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King bed
R7 281 per night
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Double bed
R7 358 per night
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Unknown
R7 373 per night
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Unknown
R7 388 per night
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Unknown
R7 398 per night
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Double bed
R7 426 per night
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Unknown
R7 469 per night
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Unknown
R7 923 per night
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Double bed
R8 152 per night

Leisure rooms

R27 767+

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Bed type
Provider
Nightly base price
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Unknown
R27 767 per night
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Unknown
R29 789 per night

Reviews

Traveller rating

72
11
7
2
0

Time of year

Traveller type

Show reviews that mention

+
ability to swim in 3 reviews
activities were fun in 3 reviews
amazing views in 10 reviews
brazilian restaurant in 7 reviews
doors closed in 9 reviews
food was very good in 52 reviews
hotel would be perfect in 28 reviews
live band in 3 reviews
mani in 3 reviews
mexican culture in 3 reviews
pedi in 3 reviews
pool and beach in 3 reviews
room service in 26 reviews
special thanks in 9 reviews
staff amazing in 44 reviews
sunrise over the ocean in 2 reviews
swim at the ocean in 2 reviews
unpleasant odor in 2 reviews
  • Okay
    Feb 2018
    4,8

    Resort Credit

    I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

    I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

  • Excellent
    Nov 2017
    9,1

    Beautiful hotel

    Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

    The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

  • Good
    Nov 2016
    8,0

    Great trip very clean

    Friendly stay all inclusive w 24 hour room service

    The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

  • Excellent
    Oct 2016
    10,0

    Beautiful paradise

    This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

    It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

  • Excellent
    Aug 2016
    10,0

    Food, spa and pool

  • Good
    Feb 2016
    6,2

    Good hotel but not worth the money!

    Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

    In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

  • Good
    Sep 2014
    8,0

    Fantastic staff!! Great food and lots of entertainment...

    Our privacy lights were broken, it sounded like a construction site all night just outside our door...

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About

Overview

The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored. The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada. All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences. The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving. The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

9,0 Excellent

Based on 4 722 reviews

8,8

Location

8,7

Bar

7,5

Room

5,2

Comfort

Things to know

  • Nice building
  • Great view
  • Friendly atmosphere

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Parking
Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Business centre
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Pool table
Private beach
Storage available
Terrace/Patio
Lift
Massage
Child pool
No smoking
Hairdryer
Cable or satellite TV
Pets not allowed
Free valet parking
Wedding services
Outdoor tennis
Linens
Towels

Photos

Hard Rock Hotel Cancun - Cancún - Balcony Balcony (2)
Hard Rock Hotel Cancun - Cancún - Bar Bar (1)
Hard Rock Hotel Cancun - Cancún - Bathroom Bathroom (4)
Hard Rock Hotel Cancun - Cancún - Beach Beach (1)

Location

Most popular landmarks

  • Kukulcan Plaza 1,5 km
  • Playa Marlin 1,7 km
  • Museo Maya de Cancun 2,1 km
  • Acuario Interactivo 2,3 km
  • Playa Delfines 3,3 km
  • El Rey Ruins 3,5 km

Getting around

Cancun 12,5 km
Playa Del Carmen 61,2 km

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