Hard Rock Hotel Cancun

Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 3600

rate per night


based on 754 reviews

Hard Rock Hotel Cancun
Thu 29/9
Fri 30/9

About Hard Rock Hotel Cancun

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi, Breakfast, and Parking for free

Situated a short drive from Petempich Bay, Hard Rock Hotel Cancun All Inclusive provides cosy accommodation in Cancun. The various amenities this modern resort offers include a Jacuzzi, an all-inclusive meal plan and an outdoor pool.

Hard Rock Hotel Cancun All Inclusive has been recently refurbished and provides a beauty centre, a sauna and body treatments. Guests can take advantage of the recreational facilities on offer, such as miniature golf and billiards. Guests can also admire ocean views from the in-house fitness centre.

The air conditioned rooms at the resort are well-appointed. They are also fitted with a mini bar and a hair dryer.

In-house dining options include Zen and Ciao, which both serve dinner. After sightseeing in the local area, guests can return for a refreshing drink at the on-site bar, then enjoy dinner at Ipanema or The Market.

Hard Rock Hotel Cancun All Inclusive has easy access to Hard Rock Cafe Cancun and Iberostar Cancun Golf Course. Guests can also visit Spa at The Royal Sands.

Photos of Hard Rock Hotel Cancun

Latest deals for Hard Rock Hotel Cancun

Fri 30/9
Tue 4/10
Show deals with
Deluxe rooms(R4 988 - R15 338)
Deluxe room
no bed type specified
no bed type specified

R4 988/night

R4 988 totalSuperTravel
1 king bed

1 king bed


R5 579/night

R5 579 totalFINDHOTEL
no bed type specified
no bed type specified

R5 664/night

R5 664 total123Milhas
Double rooms(R9 516)
Double room
no bed type specified
no bed type specified

R9 516/night

R9 516 totalSuperTravel
Standard rooms(R100 - R19 674)
Standard Room
no bed type specified
no bed type specified


R100 totalSuperTravel
no bed type specified
no bed type specified

R5 288/night

R5 288 totalPriceline
no bed type specified
no bed type specified

R6 026/night

R6 026 totaltravelup
Luxury rooms(R8 102 - R10 192)
Luxury Room
no bed type specified
no bed type specified

R8 102/night

R8 102 totalFINDHOTEL
no bed type specified
no bed type specified

R8 416/night

R8 416 totalZenhotels.com
no bed type specified
no bed type specified

R8 816/night

R8 816 totaltravelup
King rooms(R6 818 - R14 362)
King room
no bed type specified
no bed type specified

R6 818/night

R6 818 totalPricetravel
no bed type specified
no bed type specified

R6 959/night

R6 959 total123Milhas
no bed type specified
no bed type specified

R7 189/night

R7 189 totalZenhotels.com

Amenities at Hard Rock Hotel Cancun

  • Private beach
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Coffee shop

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • CCTV in common areas
  • CCTV outside property
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Delivered food is securely covered
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Housekeeping
  • First-aid kit
  • Enhanced cleaning
  • Safe

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Mini-market on site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24-hour front desk
  • Conference rooms
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water


  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Coffee shop
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Refrigerator
  • Coffee machine
  • Dining area

Things to do

  • Gift shop
  • Shops (on site)
  • Game room
  • Golf
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Basketball court


  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Dustbins

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

Family friendly

  • Babysitting or child care
  • Child-friendly
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast

Accessibility and suitability

  • Multi-lingual staff
  • No smoking
  • Pets not allowed
  • Designated smoking area
  • Disabled access
  • Lift
  • Allergy-free room


  • Family rooms
  • Lake view
  • Lockers
  • Storage available
  • Seating area
  • Slippers
  • Telephone

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)
  • Private parking
  • Valet parking


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Spa bath


  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Trouser press
  • Iron and ironing board


  • Aerobics
  • Fitness centre
  • Tennis
  • Fitness room

Media and entertainment

  • Cable or satellite TV
  • TV


  • Alarm clock
  • Wardrobe or closet


  • Computer use available

Reviews of Hard Rock Hotel Cancun

GreatBased on 754 verified guest reviews

Time of Year:
Show reviews that mention
Sort by:
Newest first
4,8 Mediocre
Pros:I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons:I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
9,1 Excellent
Pros:Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons:The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
8,0 Great
Pros:Friendly stay all inclusive w 24 hour room service
Cons:The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
10,0 Excellent
Pros:This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons:It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
10,0 Excellent
Pros:Food, spa and pool
6,2 Okay
Pros:Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons:In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
8,0 Great
Pros:Fantastic staff!! Great food and lots of entertainment...
Cons:Our privacy lights were broken, it sounded like a construction site all night just outside our door...


Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo

What's nearby

  • Kukulcan Plaza1.5 km
  • Playa Marlin1.7 km
  • Museo Maya de Cancun2.1 km
  • Acuario Interactivo2.3 km
  • Playa Delfines3.3 km
  • El Rey Ruins3.4 km
  • Playa Chac Mool4.9 km
  • Cancun Golf Club at Pok Ta Pok5.1 km
  • Forum Beach5.5 km
  • Playa Tortugas5.5 km
  • Playa Caracol5.8 km
  • Delphinus Punta Cancún6 km



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at Hard Rock Hotel Cancun

  • In addition to basketball and volleyball courts, the Hard Rock Hotel Cancun has billiards and ping pong tables that are located throughout the hotel’s property. Guests can also partake in fitness classes for free, with some examples including yoga, Pilates, spinning, and muscle strengthening courses that focus on abs and glutes. Additionally, there are several trails that are ideal to go for a walk, jog, or bike ride.

  • The Hard Rock Hotel Cancun has the Hard Rock Roxity Kids Club, a fun play area where children can make friends, partake in activities and games, do arts and crafts, and play music. The club often hosts themed days, with an example being the Battle of the Bands, where kids can play games such as Guitar Hero, and participate in both karaoke competitions and a talent show. Guests can also purchase playtime packages that average at around 5,480 MXN (288 USD) per child, with amenities including babysitting, a toy kit, and complimentary gifts, such as a waterproof camera.

  • For those that enjoy music, make sure to rent one of the 20 Fender guitars that are offered at the Hard Rock Hotel Cancun. The guitar of your choice will be directly delivered to your hotel room along with a pair of headphones, and you can watch video lessons on your room’s television to learn how to play some new songs. There are also a series of playlists that you can listen to and play along with from the sound system in your room, and a variety of genres and artists are offered.

  • If you will be flying into Cancun International Airport, the easiest way to travel to the Hard Rock Hotel Cancun will be by renting a car, taking a taxi from the airport, or booking a private transportation service. Depending on which route you will be taking, the drive should only be 15 to 20m. If you plan on taking a taxi from outside of the airport’s Arrivals terminal, the fare will be around 575 MXN (approximately 30 USD), while a private transportation service will be closer to 765 MXN (approximately 40 USD) each way.

  • Planning on celebrating your honeymoon at the Hard Rock Hotel Cancun? If you request the complimentary honeymoon package within 48h before arriving at the hotel, you will be provided with several free amenities, including a small cake, a bottle of sparkling wine, a private and romantic honeymoon dinner, and in-room breakfast during your stay. There are also several other honeymoon packages that are offered for an additional fee, and they provide extra perks like chocolate-covered strawberries, matching honeymoon t-shirts, bathrobes, slippers, a complimentary excursion for two, and a couple’s massage at the Rock Spa.(Prices checked 09/05/19).

  • Hard Rock Hotel Cancun is located at Blvd Kukulcan KM 14.5, Hotel Zone in Hotel Zone, 9,5 km from the centre of Cancún. Kukulcan Plaza is the closest landmark to Hard Rock Hotel Cancun.

  • Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Cancun.

  • Yes, Hard Rock Hotel Cancun offers free Wi-Fi.

  • Yes, Hard Rock Hotel Cancun offers free parking.

  • Hard Rock Hotel Cancun is 12,4 km from Cancun. Hard Rock Hotel Cancun is 65,9 km from Cozumel.

  • No, pets are not allowed at Hard Rock Hotel Cancun.

  • Yes, Hard Rock Hotel Cancun has a pool on-site.

  • KAYAK scours the web for all room deals available at Hard Rock Hotel Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Cancun.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

9,5 km

Location rating


Nearest airport


Distance to airport

12,4 km