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Hard Rock Hotel Cancun
5 stars

Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 881 3600
From
R5 352
Cheapest

rate per night

7,5
Good
based on 1308 reviews
1 308 reviews
Room type
Provider
Nightly total
Deluxe room
R5 352
Standard Room
R5 763
Double room
R7 191

Photos of Hard Rock Hotel Cancun

Overview

Stay comfortably in Cancún at this superb 1-bedroom resort. Relax in the adorable living room with 1 sofa beds, and unwind in the enchanting king bedroom. Enjoy the jetted bathtub in the main bedroom. Room fits 4 comfortably. Step inside our hotel in Cancun and you can't help but notice these are some serious rock star digs. Featuring breathtaking ocean views and private balconies, our Cancun suites and guest rooms offer totally over the top indulgence with hydro spa tub, flat screen LCD televisions with premium satellite channels, plush bathrobes and slippers, top-of-the-line bath amenities, custom bedding with fine linens and a cotton duvet, plus a well-stocked mini-bar. With all of this, you may never want to leave your Cancun suite - at least not so soon. So go ahead, sink back in your hydro spa tub and relax, or gaze out over turquoise waters from your balcony. Then tell the paparazzi, they'll just have to wait.

Latest deals for Hard Rock Hotel Cancun

Sat 12/7
Sun 13/7
Deluxe room
No inclusions
bed type unknown
R5 352
nightly with VAT
No inclusions
bed type unknown
R5 884
nightly with VAT
No inclusions
bed type unknown
R6 007
nightly with VAT
No inclusions
bed type unknown
R6 014
nightly with VAT
Standard Room
No inclusions
bed type unknown
R5 763
nightly with VAT
No inclusions
bed type unknown
R6 499
nightly with VAT
No inclusions
bed type unknown
R6 764
nightly with VAT
No inclusions
bed type unknown
R6 996
nightly with VAT
Luxury Room
No inclusions
bed type unknown
R8 438
nightly with VAT
No inclusions
bed type unknown
R14 079
nightly with VAT
King room
No inclusions
1 king bed
R7 590
nightly with VAT
No inclusions
bed type unknown
R8 493
nightly with VAT
No inclusions
1 king bed
R8 590
nightly with VAT
No inclusions
bed type unknown
R8 680
nightly with VAT
Double room
No inclusions
bed type unknown
R7 191
nightly with VAT
No inclusions
bed type unknown
R7 191
nightly with VAT
No inclusions
bed type unknown
R7 597
nightly with VAT
No inclusions
bed type unknown
R7 694
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Hard Rock Hotel Cancun

  • Private beach
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Valet parking

Services and conveniences

  • ATM on-site
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Dining

  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Refrigerator
  • Dining area

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

Things to do

  • Gift shop
  • Game room
  • Golf
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table

Family friendly

  • Babysitting or child care
  • Child-friendly
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast

General

  • Family rooms
  • Interconnected room(s) available
  • Lake view
  • Lockers
  • Storage available
  • Sea view
  • Telephone

Accessibility and suitability

  • No smoking
  • Pets not allowed
  • Designated smoking area
  • Disabled access
  • Lift
  • Accessible by lift

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Tumble dryer

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Bathroom

  • Hairdryer
  • Private bathroom
  • Bathtub
  • Toilet paper

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Fitness

  • Fitness centre
  • Tennis
  • Fitness room

Health and safety

  • Housekeeping
  • Safe

Bedroom

  • Wardrobe or closet

Workspace

  • Laptop safe

Reviews of Hard Rock Hotel Cancun

7.5
Good
1308 verified ratings
Wonderful
647
Very good
202
Good
158
Okay
91
Fair
60
Mediocre
39
Poor
111

Summary of reviews

Guests say
Guests had mixed experiences at the hotel. While many praised the friendly and accommodating staff, they expressed dissatisfaction with the cleanliness and quality of food. Some guests enjoyed the amenities and activities available, but others found the hotel too noisy and not worth the price. Overall, it seems that while there are positives, significant improvements are needed in certain areas.
AI-generated from customer reviews
Cleanliness2.5 out of 10
Service2.5 out of 10
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All reviews

4.8
Mediocre
Anonymous, Feb 2018
Pros (+) I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons (-) I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use ...
Read more
9.1
Wonderful
Grasielli, Nov 2017
Pros (+) Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons (-) The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you h...
Read more
8.0
Very good
Anonymous, Nov 2016
Pros (+) Friendly stay all inclusive w 24 hour room service
Cons (-) The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
10
Wonderful
Rocco, Oct 2016
Pros (+) This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options availab...
Cons (-) It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Read more
10
Wonderful
Anonymous, Aug 2016
Pros (+) Food, spa and pool
6.2
Okay
Daniel, Feb 2016
Pros (+) Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons (-) In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t l...
Read more

Location

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo

What's nearby

  • Spa at The Royal Sands1.1 km
  • Kukulcan Plaza1.5 km
  • La Isla Shopping Mall2.4 km
  • Iberostar Cancun Peninsula Convention Centre2.7 km
  • Iberostar Golf Club Cancun2.9 km
  • Playa Delfines3.3 km
  • El Rey Ruins3.4 km
  • Cancun Golf Club at Pok Ta Pok5.1 km
  • Hard Rock Cafe Cancun5.4 km
  • CoCo Bongo Cancun5.4 km
  • Cancun Convention Center5.6 km
  • Poliforum Benito Juarez6.7 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Hard Rock Hotel Cancun

Low season

High season

Average price (weeknight)

January
January
R10 146
Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Hard Rock Hotel Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hard Rock Hotel Cancun

  • How long should you stay at Hard Rock Hotel Cancun? KAYAK users usually book their rooms here for 14 days.

FAQs when booking at Hard Rock Hotel Cancun

  • Does the Hard Rock Hotel Cancun offer any sports activities for guests?

    In addition to basketball and volleyball courts, the Hard Rock Hotel Cancun has billiards and ping pong tables that are located throughout the hotel’s property. Guests can also partake in fitness classes for free, with some examples including yoga, Pilates, spinning, and muscle strengthening courses that focus on abs and glutes. Additionally, there are several trails that are ideal to go for a walk, jog, or bike ride.

  • What kid-friendly activities does the Hard Rock Hotel Cancun have?

    The Hard Rock Hotel Cancun has the Hard Rock Roxity Kids Club, a fun play area where children can make friends, partake in activities and games, do arts and crafts, and play music. The club often hosts themed days, with an example being the Battle of the Bands, where kids can play games such as Guitar Hero, and participate in both karaoke competitions and a talent show. Guests can also purchase playtime packages that average at around 5,480 MXN (288 USD) per child, with amenities including babysitting, a toy kit, and complimentary gifts, such as a waterproof camera.

  • Does the Hard Rock Hotel Cancun offer any particularly special activities?

    For those that enjoy music, make sure to rent one of the 20 Fender guitars that are offered at the Hard Rock Hotel Cancun. The guitar of your choice will be directly delivered to your hotel room along with a pair of headphones, and you can watch video lessons on your room’s television to learn how to play some new songs. There are also a series of playlists that you can listen to and play along with from the sound system in your room, and a variety of genres and artists are offered.

  • What is the best way to travel from Cancun International Airport to the Hard Rock Hotel Cancun?

    If you will be flying into Cancun International Airport, the easiest way to travel to the Hard Rock Hotel Cancun will be by renting a car, taking a taxi from the airport, or booking a private transportation service. Depending on which route you will be taking, the drive should only be 15 to 20m. If you plan on taking a taxi from outside of the airport’s Arrivals terminal, the fare will be around 575 MXN (approximately 30 USD), while a private transportation service will be closer to 765 MXN (approximately 40 USD) each way.

  • Does the Hard Rock Hotel Cancun offer any honeymoon amenities?

    Planning on celebrating your honeymoon at the Hard Rock Hotel Cancun? If you request the complimentary honeymoon package within 48h before arriving at the hotel, you will be provided with several free amenities, including a small cake, a bottle of sparkling wine, a private and romantic honeymoon dinner, and in-room breakfast during your stay. There are also several other honeymoon packages that are offered for an additional fee, and they provide extra perks like chocolate-covered strawberries, matching honeymoon t-shirts, bathrobes, slippers, a complimentary excursion for two, and a couple’s massage at the Rock Spa.(Prices checked 09/05/19).

  • Where is Hard Rock Hotel Cancun located?

    Hard Rock Hotel Cancun is located at Blvd Kukulcan KM 14.5, Hotel Zone in Hotel Zone, 9,5 km from the centre of Cancún. Spa at The Royal Sands is the closest landmark to Hard Rock Hotel Cancun.

  • When is check-in time and check-out time at Hard Rock Hotel Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Cancun.

  • Does Hard Rock Hotel Cancun offer free Wi-Fi?

    Yes, Hard Rock Hotel Cancun offers free Wi-Fi.

  • Does Hard Rock Hotel Cancun offer free parking?

    Yes, Hard Rock Hotel Cancun offers free parking.

  • How far is Hard Rock Hotel Cancun from the airport?

    Hard Rock Hotel Cancun is 12,6 km from Cancun. Hard Rock Hotel Cancun is 66 km from Cozumel.

  • Does Hard Rock Hotel Cancun have a pool?

    Yes, Hard Rock Hotel Cancun has a pool on-site.

  • How does KAYAK find such great Hard Rock Hotel Cancun hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Cancun.

See more FAQs

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,2
9,5 km
Cancun
12,4 km