Grand Oasis Palm

8,4
Excellent

Based on 6 639 reviews
 
Boulevard Kukulkan Km 4.5, 77500 Cancún, Quintana Roo, Mexico
  +52 998 848 7500
Grand Oasis Palm - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
TripAdvisor R637
AMOMA.com R2 133
KAYAK R2 282
TripAdvisor
per night
AMOMA.com
per night
KAYAK
per night

Good to know

Distance to city centre 4,6 km
Location rating 8,4
Nearest airport Cancun
Distance to airport 15,1 km

Rooms

Check-in
Check-out

Superior rooms

R3 484+

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Bed type
Provider
Nightly base price
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Unknown
R3 484 per night

Double rooms

R2 590+

Photo
Bed type
Provider
Nightly base price
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Unknown
R2 590 per night
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Unknown
R2 602 per night
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Double bed
R2 615 per night
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Unknown
R2 632 per night
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Unknown
R2 669 per night
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Unknown
R3 221 per night
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Double bed
R3 233 per night
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Double bed
R3 427 per night
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Double bed
R3 609 per night

Standard rooms

R10 422+

Photo
Bed type
Provider
Nightly base price
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Unknown
R10 422 per night
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Unknown
R10 766 per night

Reviews

Traveller rating

59
30
21
26
1

Time of year

Traveller type

Show reviews that mention

+
added to our expenses in 4 reviews
beautiful beach in 40 reviews
beds was very hard in 12 reviews
food was good in 59 reviews
forward to seeing in 2 reviews
great for kids in 18 reviews
japanese restaurant in 16 reviews
lengthy check in process in 16 reviews
long lines in 8 reviews
oasis in 6 reviews
option of dining in 6 reviews
plenty of beach chairs in 42 reviews
pools in 11 reviews
small elevators in 5 reviews
smelled foul in 8 reviews
staff is excellent in 46 reviews
used diapers in 3 reviews
years old in 2 reviews
  • Okay
    Feb 2018
    6,0

    I sent an email to the Manager and I never got an answer.

    All inclusive

    I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

  • Okay
    Jan 2018
    6,0

    Ok, just not great

    Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

    Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

  • Okay
    Jan 2018
    6,0

    Low quality for 5 star

    Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

    Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

  • Excellent
    Dec 2017
    8,8

    The food was good

    The place was very 70s looking

  • Good
    Feb 2016
    6,8

    Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)

    Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!

  • Excellent
    Jan 2016
    8,2

    The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for late night 3 hour party. Nightly 9PM show had sound and light issues - the talent put on a good show.

    Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.

  • Good
    Jun 2015
    6,8

    Good hotel

    The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent.

    The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.

  • Okay
    Apr 2015
    4,8

    When I took a shower the water was yellow, and the staff didn't care.

  • Poor
    Apr 2015
    2,0

    Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!

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About

Overview

The Grand Oasis Palm hotel and resort offers family-friendly accommodations at the entrance to the Hotel Zone in Cancun. This all-inclusive resort is within walking distance of plenty of bars, restaurants, and shopping, and offers its own on-site spa and wellness center for guest enjoyment. The resort provides an array of activities and entertainment options that are great for guests traveling with children. These include a variety of children’s programs and a kid’s club. There is also a kid’s pool area that features waterslides and a splash zone. The Grand Oasis Palm hotel and resort has a state-of-the-art fitness center for guest use, along with a cigar shop and a beauty salon. The hotel offers direct access to the beach and 11 restaurants for guest enjoyment. There are three outdoor pools in total, as well as an outdoor tennis court, a business center, and a marina at the resort. Complimentary Wi-Fi is available in the lobby. There are also 10 bars and lounges on the property. There are 594 guest rooms and suites at this resort, including family rooms. All of the guest rooms include iPod docking stations, flat-screen TVs with premium channels, sitting areas, premium bedding, scenic ocean and garden views, and private bathrooms with deluxe amenities. Dry cleaning and laundry services are available for guest convenience. The hotel also offers meeting rooms for small gatherings and events.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,4 Excellent

Based on 6 639 reviews

8,4

Location

8,2

Beach

5,0

Comfort

3,8

WiFi

Things to know

  • Friendly atmosphere
  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Babysitting or child care
Car hire
Internet
Wi-Fi
Concierge service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Fitness centre
Free parking
Playground
Pool table
Private beach
Storage available
Lift
Massage
Business centre
Gift shop
Laundry facilities
Laundry service
Game room
Child pool
No smoking
Beauty salon
Hairdryer
Coffee shop
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Terrace/Patio

Photos

Grand Oasis Palm - Cancún - Banquet hall Banquets (1)
Grand Oasis Palm - Cancún - Bar Bar (2)
Grand Oasis Palm - Cancún - Bathroom Bathroom (2)
Grand Oasis Palm - Cancún - Beach Beach (4)

Location

Most popular landmarks

  • Torre Escenica 209 m
  • Playa Langosta 0,6 km
  • Parroquia de Cristo Resucitado 0,6 km
  • Playa Tortugas 1,8 km
  • Cancun Golf Club at Pok Ta Pok 2,8 km
  • Playa Caracol 4,2 km

Getting around

Cancun 15,1 km
Playa Del Carmen 65,5 km

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