Marrakesh hotels near Souk Zrabi

Pros: Perfect all the way, no comments. Should be a 7 star hotel

Cons: everything was nice

Pros: Everything except the bedroom was dark! Needs more lighting!

Cons: See above

Pros: Everything - just perfect

Cons: The bedsheets. They don’t have a duvet and we have to put a blanket on top. This makes the bed sheets very heavy and not comfortable as it slides down all the time and we have to pull it back to the bed all night. It was horrible and. It’s not up to the international standard. The staff are friendly but some are lack of experience of international top hotel standards. Communications between different teams are not very smooth. Examples: 1. When we checked in we asked the lady to book a table at the Moroccan restaurant for the same evening and when we arrived at the restaurant they didn’t have our reservations and had to check for quite a while to confirm that. As hotel guests of the best hotel in the world this is not acceptable. 2. I asked for something from the reception to be sent to our room and it took them 3 times to finally get it right. Seems that the reception and the house keeping don’t understand each other. 3. We came back late at 8 pm one day from the mountains and we had a shower in the room before going to the French restaurant for dinner. Before we went for dinner we turned off the DND sign as a signal for housekeeping to clean the room but it want not done when we came back from dinner. Why don’t they have a ‘clean the room’ sign if they are not efficient enough? 4. We requested for a late check out and they said we can check out at 2 pm. At 1230 they called us and said that the next guests have arrived and wanted us to move out right away! Otherwise the room is spectacular. They just need more training and more exposures to the top top hospitality standards of the world. My expectations were very high because of their ranking and the price.

Pros: Garden and Spa Actually everything ♥️

Cons: Nothing

Pros: Everything. My riad, hospitality, hamam, restaurants and everything else.

Pros: The pool area was beautiful. Hotel in a good location with nearby restaurants- essential as the hotel service was so terrible

Cons: The worst service I’ve ever experienced.Requested tea at breakfast 7 times before it arrived. Ran out of towels at the pool. Had to ask for a broken glass next to kids pool to be cleared up 3 times before all large shards removed. Salad/sandwich lunch took over an hour and usually a mistake with order or item missing. Over 30 mins to check in Service issues were endless. Block of rooms by lift 3 are next to an external disco. Super loud till v late at night. When I asked to move room after a sleepless night they refused 3 times. Was only when I said I would take my bedding and sleep in the corridor of a quieter part of the hotel that they gave me another room (still charged me for the sleepless night).

Pros: location was good . easy walking distance to souks and medina .

Cons: the hotel is quite outdated and looks very tired . was given a room in a new extension . electricity kept cutting out . no hairdryer in room . after aome 2 hours in the dark they finally decided to move us but to a floor where the lift did not work . after further complaints they moved us to a suite . good but not very clean . service in bar area very slow and no attention to detail . on check out we were given a bill that included items that we simply did not have . card machines did not work - check out took 45 minutes . staff just not managed and managers shy away from responsibilities . Not really a 5 star hotel

Pros: gardens

Cons: worst service ever experienced in a hotel - SO slow!

Pros: Amazing facilities and design. The So Lounge was fabulous

Pros: Amazing hotel, very clean , authentic as well as modern

Cons: Nothing

Cons: The staff was terrible. I prepaid the room for my parents as a gift and the hotel did not want to let them in, as they were not in possession of my credit card. This ruined our long planned weekend. There are many great hotels in Marrakech, better avoid that one.

Pros: Location and service are great

Cons: Rooms and bathrooms need to be refreshed for this type of standards

Pros: The pool, rooms, food and public areas are what you would want from a five star hotel. The staff where excellent especially the butlers Zachariah and Mohamed. Nothing was to much trouble.

Cons: It was French half term so breakfast was a a little chaotic.

Pros: Excellent location and service

Cons: No tea and coffee making facilities in the rooms

Pros: We really liked our suite and there was lots of space for the 3 of us.

Cons: Although our room was very large and nicely laid out it’s location was not good. We were by a very busy road and could not use our balcony because it was so noisy. Our view was of waste ground and was not pleasant to look at. The service was overall good but a few points to note. We had a 7 night stay. There were flowers in our room for the first few days. Not fresh and then removed and not replaced leaving a large vase via only dirty with water in it. There was a coffee machine with some pods. We like coffee in the morning and used up the pods the first 2 days. We asked 4-5 times for more and only got them the night before we checked out. Bathroom accessories were not restocked often. Although we saw others in slippers we never had any put in our room after requesting. All smallish issues but I would expect more from a 5 star hotel. Very limited room service menu with few options for children and very expensive.

Pros: Lovely building, pool and gardens. The decor and ambience is luxurious, large spaces with lovely art pieces on the walls. On a whole staff were attentive and helpful. Indoor pool and oriental spa were great for relaxing.

Cons: Only very minor details that are in contrast to the 5 star expectations. Ordered a Salad Niçoise, the tuna was from a can, not what you expect at this level of hotel. Suite had everything except some basics like an iron or a kettle, meaning constantly relying on room service. Soundproofing could be better.

Pros: everything

Cons: nothing

Pros: Perfect Marocain stay, en Eden in the heart of Marrakech!

Pros: Amazing location, very nice hotel, staff and facilities.

Cons: Staff were a tad grumpy in the restaurants but everything else was very good. Not Good with young children but as a couple very good.

Pros: Lovely place!

Cons: No wifi in sleeping area.

Pros: The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost.

Cons: The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not

Pros: The riad was beautiful and the staff is always cleaning

Cons: The location is right next the the main square (Jamma el-fnaa) so walking to and from the square was very easy. I would defiantly book this place again.

Cons: Shower head falls down, drain is full

Pros: The decor

Cons: The bed was a bit lumpy and the shower needed repair but it was done quickly

Pros: Beautiful and very clean

Pros: Everything was very good

Pros: Very friendly staff

Cons: Noisy neighbors

Pros: This hotel is luxurious, the room was spacious clean and comfortable. Toilet and shower were spacious and luxurious. Staff were helpful. Breakfast was one of a kind, many varieties and delicious things were available. The hote has several swimming pools including one huge indoor. Large gem lounge was also available.

Cons: Noise can be heard from next room, walls need more insulation.

Pros: Honestly, we did not like anything about this hotel, except the handmade waffles and fresh fruits at breakfast.

Cons: We had a very bad experience at the hotel Savoy from top to finish. First, and although I requested a calm room as I was pregnant, we were given a room near to a club which entailed a lot of noise and vibrations throughout the night. When I asked to change, I had to wait for several hours and literally fight with the staff to obtain a better room (at the beginning we were offered a room worst than the original one we got), althought the hotel was not full. Worst experience ever ! I would not recommend this place to anyone.

Pros: This is a nice hotel in a good location. Nice pool area and conveniently located. Comfy beds and nice rooms.

Cons: I was very upset about how I was treated initially when I turned up with a Moroccan friend. He was treated appallingly as a second class citizen. He essentially wasn't allowed in the hotel. Also I had to request a room change as the first one was so noisy from a nearby nightby nightclub.

Pros: The room was comfortable

Cons: The service was horrendous, I was there with a wedding party and all of us felt the same, every person felt the same , they kept saying that this is a five star property but never delivered! We all had altercations with managers etc but still had to carry on as had no choice ! This is not a hotel I would prefer ever and happy to share this with 100 people in my party that were there! A shame! The hotel needs to get to do a lot more to get me back there! Overall I am disappointed with their check in staff, managers ( I had a run in with their guest relations manager murad who was absolutely not a manager but in the power of a very rude and unruly person at the bar, I still have the receipts to prove he was trying to make me look like I have cheated him whereas he was just being a very rude and unwelcome person! , On another note I spent 45 minutes trying to get an undercooked omelette for my wife as this 5 star property has 2 electric stoves to meet demand with a very long queue! All in all I am so disappointed, disgusted and unhappy that and so are the 100’s of people that attended that wedding that I will never come back to this hotel or indeed Morocco!!!