Marrakech hotels near Bab Debbagh

Cons: Staff in reception area were rude. Housekeeping not very good, they do not change the towels, they just refold them and put them back, food is the same it doesn't change.

Cons: While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.

Cons: The English at this location was very limited with most of the staff outside of the front desk. However, the lady at the activities desk is a real delight and very helpful with directions, advice and negotiating on our behalf with the transportation.

Cons: Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).

Cons: Firstly, weeks before my arrival I tried many times to get in contact with the hotel about their airport pick up service since I had selected it. I tried once a week for 4 weeks to tell them yet again I wanted it and my flight time. Not once did I ever get a reply. And when I arrived they were nowhere to be found. Their wifi was awful downstairs. Couldn't enjoy talking to my parents down by the pool when I've been gone for so long. Had to go upstairs to my room which was ok since the ac worked well just wish I had been able to be at the pool. When headed to the Medina the man behind the front desk gave really bad instructions that were not correct. Along the way I had to ask several locals who ended up getting me to the right spot - the hotel doesn't provide maps. When checking out a different man working the front desk demanded I owed 60+dhs for "other fees" with the hotel. I asked him to show me where and he couldn't find where. I showed him my receipt from Kayak that I owed 0 and he said I still did and I couldn't leave. Not sure if this was a scam but it ticked me off because if this was true, it wasn't not brought to my attention on Kayak nor when I checked in. I still have a weird feeling since he wasn't able to show me. When I asked the same man what the price was for the bus from Marrakech to Merzouga he kept insisting there wasn't such bus when I knew for a fact there was. He then gave me "directions" on how to walk to the bus station since I didn't want to take yet another scamming taxi. The directions he gave went in the complete opposite way when I double checked on Google Maps before exiting- since the other guys directions were off. Not happy with the staff at all.

Cons: Cigarette smoke present on all floors, facility condition lack renovation/upkeep

Cons: Hidden additional fees that you must pay at the hotel