Hivernage Hotel & Spa

The one saving grace about this hotel were the check in staff - who were very pleasant upon arrival, the service staff - who were very nice, and the location - very central to the delights Marrakech has to offer.

The first day of my stay upon waking - there was no running water. NO RUNNING water at a 5 star hotel. I went to Réception and I was told it was a hotel-wide issue that they were working on. A few hours later when the water finally started working, it was a dirty brown colour - couldn’t shower - it was awful. Needless to say, my entire first day was put off - and I continued to experience issues with the water pressure throughout my stay, at one point even being stuck unable to rinse shampoo out of my hair because the water would stop mid shower. In general - the room smelled old and musty - and it just wasn’t an enjoyable stay. Yes; sounds like first world problems, but this is NOT what I would expect of a 4+ star hotel. I understand there can be issues, but they offered very little help or explanation and basically shrugged it off - not accommodating at all; Very disappointing. Additionally, I was overcharged on my credit card - the hotel debited more than they were supposed to/more than what I signed off on. I have reached out to booking.com to assist me in helping to get those funds back. The people/workers were very friendly and service at the hotel was overall good - but the facilities overall and the experience in the room definitely left something to be desired. I actually paid a daily rate to use the facilities at another hotel...

Good location, very central

Not very friendly service at front desk, quite aloof. Didn’t respond to my pre stay request about airport shuttle so sorted out my own transfer. Service not up to levels expected from a 5 star hotel. Also shower curtain not screen in bathroom

Location good, but the hotel very disappointing

plenty of things wrong in the room, dirty outside cushions