Marrakesh hotels near Souk Laghzel

Pros: Perfect all the way, no comments. Should be a 7 star hotel

Cons: everything was nice

Pros: Everything except the bedroom was dark! Needs more lighting!

Cons: See above

Pros: Everything - just perfect

Cons: The bedsheets. They don’t have a duvet and we have to put a blanket on top. This makes the bed sheets very heavy and not comfortable as it slides down all the time and we have to pull it back to the bed all night. It was horrible and. It’s not up to the international standard. The staff are friendly but some are lack of experience of international top hotel standards. Communications between different teams are not very smooth. Examples: 1. When we checked in we asked the lady to book a table at the Moroccan restaurant for the same evening and when we arrived at the restaurant they didn’t have our reservations and had to check for quite a while to confirm that. As hotel guests of the best hotel in the world this is not acceptable. 2. I asked for something from the reception to be sent to our room and it took them 3 times to finally get it right. Seems that the reception and the house keeping don’t understand each other. 3. We came back late at 8 pm one day from the mountains and we had a shower in the room before going to the French restaurant for dinner. Before we went for dinner we turned off the DND sign as a signal for housekeeping to clean the room but it want not done when we came back from dinner. Why don’t they have a ‘clean the room’ sign if they are not efficient enough? 4. We requested for a late check out and they said we can check out at 2 pm. At 1230 they called us and said that the next guests have arrived and wanted us to move out right away! Otherwise the room is spectacular. They just need more training and more exposures to the top top hospitality standards of the world. My expectations were very high because of their ranking and the price.

Pros: Garden and Spa Actually everything ♥️

Cons: Nothing

Pros: Everything. My riad, hospitality, hamam, restaurants and everything else.

Pros: Stately hotel steeped in local design and with all amenities

Pros: The location of the hotel is ideal! The property is lovely from the inside, the pool in the courtyard makes quite a statement and sitting but the pool or by the fireplace is peaceful and inviting. We never felt like it was over crowded in this area, though the rooftop pool was full and seemed to be where the kids hung out. (Nice to have the serenity of the courtyard pool!!_ The breakfast room is plush and comfortable and there is enough variation in foods but the spread is not as sumptuous as in other 5 star hotels. The junior suite is spacious, the bed is quite hard (though we like that) and the linens, etc are crisp and fresh. The bathroom is also very spacious and pretty though there was some paint chipping at the edges and the woodwork was a bit dirty (Again, not 5 star standards).Shower is roomy and rainforest shower head was powerful. We didn’t use the bathtub, but it is nice to have the option of a bath. Before we came I had some correspondence with the hotel which was professionally handled and response was quick. I appreciated that very much.

Cons: The spa was an awful experience, we felt we were being rushed through the Hammam experience we booked. Completely unceremonious!!! The staff was unfriendly, did not explain anything unless we asked and even then they were curt with their replies (We speak English and French, so it was not a language problem.) In general the spa staff seemed totally disinterested in their jobs and just wanted to push us in and out quickly. I would have complained directly but I didn’t want to get more upset than I was as we were only there for 4 nights, so I let it go and we tried to laugh about how terrible it was. But, I would not suggest paying the high price of the spa treatments - perhaps try another hotel or Hammam? The hotel lobby looks a little worn though the flower arrangements are lovely. The brown wooden furniture in our junior suite was also somewhat worn and old looking. The patio furniture was rusting and the cushions stained. The fountain on our terrace did not work, unfortunately, and the tiles were quite chipped. So, although we had a lovely stay, there are things about this hotel which do not live up to a 5 star rating and the high price tag that comes with those stars. I feel we paid 5 star and only got 4 star.

Pros: We received a serious 2 step upgrade: to a full suite with direct rooftop pool acces. Very nice indeed: made the price more like really worth it.

Cons: only one thing, and quite common in Morocco: during checkout, the proposed bill on the creditcard was in Euros.. With a very bad rate applied. This is below the belt, and not what I expect from a top 5-star hotel!

Pros: For Marrakesh, the location of this hotel doesn't get any better. It is right around the corner from the bustle of the square and easy to get around anywhere. The hotel itself is really well designed, with great architecture and style that fits with the region. The rooms are very nice, and there are two swimming pools, one of which is heated and on the roof patio. There are 3 or 4 different places to eat at (although the food choices are mostly similar). Overall a great hotel!

Cons: Not much! The mattress are very hard, so sleeping here more than 2 nights would have been difficult. Otherwise everything else was great!

Pros: Lovely location and gardens for the full experience of Marrakech

Cons: The Spa is far too over priced

Pros: The property is delightful converted palace very Moroccan. Perfect quiet location 5mins from main square Jemma al Fna 2 swimming pools one heated on the top terrace with views across the city good food and 3 restaurants helpful reception and door staff we spent 5 nights and were upgraded to a great suite

Cons: It was quite busy and at certain times the staff got rushed and might forget requests from guests. But generally very nice hotel and staff Not cheap though

Pros: It is a fantastic hotel with the best straff, beutifuel rooms, a lovley garden and beutifuel spa - i love everything here. And the location is perfect - in the herat of everything.

Pros: The restaurants are nice and the food is delicious. The staff is kind and the location is perfect

Cons: The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

Pros: Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.

Pros: The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable.

Cons: The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.

Pros: Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super.

Cons: The service and food at the Indian Restaurant was of poor quality.

Pros: The tranquility of the hotel, swimming pool and central location

Cons: The attitude of the staff and lack of organisation/speed of serving customers

Pros: Traditional decor but luxurious

Cons: everything was wonderful

Pros: The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side.

Cons: We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).

Pros: Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel.

Cons: NONE

Pros: The hotel is exceptionally well located to the old city attractions and the rooms are generous in size.

Cons: Service could have been better.

Pros: We could relax in a patio. The staff had hospitality.

Pros: The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.