Marrakesh hotels near Mouassine Mosque

Pros: The peace and exclucivity so close to the heartbeat of Marrakech.

Pros: Perfect all the way, no comments. Should be a 7 star hotel

Cons: everything was nice

Pros: Everything except the bedroom was dark! Needs more lighting!

Cons: See above

Pros: The service and privacy

Cons: The bedsheets. They don’t have a duvet and we have to put a blanket on top. This makes the bed sheets very heavy and not comfortable as it slides down all the time and we have to pull it back to the bed all night. It was horrible and. It’s not up to the international standard. The staff are friendly but some are lack of experience of international top hotel standards. Communications between different teams are not very smooth. Examples: 1. When we checked in we asked the lady to book a table at the Moroccan restaurant for the same evening and when we arrived at the restaurant they didn’t have our reservations and had to check for quite a while to confirm that. As hotel guests of the best hotel in the world this is not acceptable. 2. I asked for something from the reception to be sent to our room and it took them 3 times to finally get it right. Seems that the reception and the house keeping don’t understand each other. 3. We came back late at 8 pm one day from the mountains and we had a shower in the room before going to the French restaurant for dinner. Before we went for dinner we turned off the DND sign as a signal for housekeeping to clean the room but it want not done when we came back from dinner. Why don’t they have a ‘clean the room’ sign if they are not efficient enough? 4. We requested for a late check out and they said we can check out at 2 pm. At 1230 they called us and said that the next guests have arrived and wanted us to move out right away! Otherwise the room is spectacular. They just need more training and more exposures to the top top hospitality standards of the world. My expectations were very high because of their ranking and the price.

Pros: Breakfast was terrible Fruits were rotting Ok let’s worry bad

Pros: The breakfast was delicious fresh veggies and fresh fruit The room was beautiful with big balcony with gorgeous view Great location The staff was very helpful and polite

Pros: Breakfast, staff service, environment..everything was wonderful

Cons: Loved everything!!

Pros: The location was superb and the staff and facilities were superb.

Cons: The rooms look very tired. Need to be refurbished asap.

Pros: Location is excellent, very comfy rooms and restaurant very good also

Cons: The trees around the pool could be trimmed a little to allow more sun..

Pros: It needs to up its breakfast game - not impressed

Pros: The staff were excellent, and the reception manager arranged for a room change to support my sister on crutches from a 1st floor room to a ground floor, and arranged for an extra bed. The location was great, and the environment very peaceful and oasis like.

Cons: We asked for a taxi to collect us from another hotel to begin our stay, and were charged 130 euros for a 25 minute journey (which had cost us 35 euros to get to for a longer journey in exactly the same car) we queried it, and were told nothing could be done, as it was in the email arrangement, which I was reading from my phone, and didn't for a minute this it was euro, but local currency. The drive was listed as excursion, but it was a simple taxi ride. This was extortionate and completely ruined what had been a wonderful stay.

Pros: Great location, a real oasis of calm among the mayhem.

Pros: Fantastic spot in the middle of Medina in Marrakesh! Beautiful place, with an inner garden, pool and one of the best restaurants in the city! Great terrace where you can have a nice and tasty breakfast and the roof top terrace with sun beds. Very friendly and helpful staff! Beautiful rooms designed in classic Moroccan style! Absolutely amazing place! We will definitely come back!

Cons: Nothing. Everything was perfect!

Pros: Beautiful rooms- suite nice decor and comfortable. Very nice touch the welcome table of goodies.

Cons: I think the bathroom baseboard were very dirty and the walls need an refreshing paint.

Pros: Everything

Cons: None

Pros: It was a quite and secured resort, rooms were clean and comfort, staff were friendly and helpful. I enjoyed this experience and definitely I will repeat it every time I visit this beautiful city.

Cons: Nothing, every thing was perfect.

Pros: staffs are helpful and great, the swimming pool is amazing. and the location is good.

Pros: It was lovely and clean with great pools

Cons: Check in was chaotic needs some processes in place. Bed was too hard too low and had this crazy 1 foot of space between the end and the mattress so made it so difficult to get in and out

Pros: Good breakfast

Cons: It felt a little dated and the bed was quite uncomfortable

Pros: Large rooms, nice communal entrance area, very centrally located.

Cons: Rude staff, undercooked food, no music by pool, complaints about being too noisy, no kettle in the room. Iron had to be constantly asked for and limited to an hour only.

Pros: The breakfast was amazing, covering every kind of healthy and cooked breakfast, amazing fruit and seeds, Morracan pancakes and french crepes, pastries and breads, salmon rolls etc. The vibe in the hotel was great atmosphere, wonderful professional staff, family friendly and beautifully run

Cons: Nothing really, sometimes the service for food at the pool or bar was slow, when food had to come from the kitchen

Pros: The room was nice and comfortable. The staff were very friendly and helpful.

Cons: We didn’t enjoy the Hamam or the Massage. We had the same person do the hamam as the massage and she seemed bored to tears. Paid for a 30 min back massage. After 20 mins she disappeared and came 10mins later to tell the time was up!?!

Pros: The location. The very helpful stuff.

Cons: The breakfast was poor. The coffee was good but the orange juice was not so good. Thete was noise at 7 from the nearby mosque.

Pros: Loved the general feel of the Riad. It felt very authentic - everything from the layout to the decoration was really unique & beautiful. We took so many photos just of the reception area, it's ridiculous. The room itself was gorgeous - we requested twin beds (even though there'd only been a double available on the website when we booked) and they made sure we got one - the room was really nicely decorated, nice and cool, and the bathroom was lovely. We treated ourselves to a traditional spa package while we were there, which was a really nice bonus - it was great value for money and really relaxing (we don't do spa treatments particularly back home, but it certainly seemed like a great experience to us!) The hammam is definitely worth doing, it made my skin feel amazing! We didn't have the breakfast in the riad, but it did look lovely as we passed it in the mornings, and the location of the Riad is close enough to the bustle of the Medina that it's really easy to either pick something up from a local stall or head to one of the many cafes which open for breakfast on the Place Jemaa El Fnaa (only 5 minutes walk away). Whenever we asked questions about the city (touristy things to do, whether we should book a day-trip further afield, whether it was sensible to change money up), the staff were really helpful and friendly, and gave us tonnes of advice including a really great personal recommendation for an off-the-beaten-track Riad to get a great traditional lunch. Overall, we were massively impressed - thank you so much for having us!

Cons: This isn't a thing that we didn't like, but it's just worth noting that the spa only has one treatment room, so if you're going as a pair I'd recommend either booking 2 slots one after the other (and then one person chills in the room for a bit), or taking a book down with you (that you don't mind getting a bit oily after the hammam!)

Pros: The hotel is beautiful and in a good location, bed was good and we had everything we needed. Staff was very nice.

Cons: Perhaps the long walk to the hotel and the small and high staircase to our room. It would not suit everyone but it was fine for us and was quite charming.

Pros: The Hotel was delightful clean welcoming with all the facilities we needed and close to the Souk. Be aware that there are stairs and no lift.

Pros: The hotel is lovely, very clean and the staff the most friendliest people I've ever met. Breakfast is a feast with so many things to choose from. Traditional decor and architecture, with rose petals everywhere, make you feel you've stepped into a little oasis of peace away from the bustling medina. Recommend Spa treatments too if you want a complete relaxtion experience.

Cons: Our particular room on the top floor did not have direct access to the roof terrace - to get to it you had to go down all the flights of stairs to reception just to go back up a different set to the roof. Be careful of your room allocation if you want to use the terrace and make sure you mention it on booking if you have difficulty with stairs like my mother. Walls are very thin and noise travels between rooms - we could hear every time our neighbours went to the bathroom late in the evening.

Pros: Excelent and pleasent stay, recommended 100% ..

Cons: All, Customer Service 100% value

Pros: The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost.

Cons: The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not

Pros: Very friendly staff. Close to the Casino and the Night Club El Theatro.

Cons: I booked a massage for 50 Minutes at the Spa. After +/- 40-45 minutes the massage was finished. Later I complained at the reception. They apologized and offered me a massage for free during my next stay at the hotel.... I came back to my room late at night. I wanted to take a shower before going to bed. There was no water at all, I couldn't even brush my teeth....the reception told me they had a problem with the water pump.

Pros: Fantastic massage in the spa, lovely scent in reception and superb location

Cons: The waiter picked the most expensive wine off the menu, however management were very good at sorting out the issue and provided a discount. Just be careful when you order!

Pros: Location was great and staff for breakfast were so sweet. Abdulraheem from reception team made sure we had a pleasant stay, but unfortunately he wasn’t there on the last day for the checkout.

Cons: The checkout experience was terrible with all thanks to abdulaziz whom forcingly charged 500 dhms for leaving 2 hours later where we stayed 4 nights. This act of racism and blackmailing for GCC citizens is unacceptable, and honestly i never saw it anywhere else in Marrakech nor the world. Unfortunately this bad ending made me not wanting to come back even though everything was good.

Pros: Location was perfect & hotel design was well suited to the location. surrounded by great restaurants nearby.

Cons: At over $220 a night the value for money was not there. Room was dark and poor selection of english TV channels. Breakfast was never fully set up to receive guests on time. Lifts were busy a lot of the time in particular with staff...though I believe at the time of my stay the staff elevator was broken.

Pros: The staff were friendly and welcoming. I was celebrating my birthday and was surprised with a birthday cake in my room which was lovely. One of the managers at reception (sorry I can't remember her name) arranged a restaurant on my actual birthday with a car arranged to take us to the restaurant. The restaurant was nice but I was very disappointed that I wasn't wished a happy birthday or get a cake in the restaurant.... another manager called Mina arranged dinner at another restaurant on our last night which was lovely. The managers and staff were very helpful and accomodating.

Cons: 1.We initially waited a while for the room and from what we could see from the discussion at reception there seemed to be some miscommunication about something... but we were offered a cocktail whilst we waited for the room. 2. The door lock to the balconey in the room was broken.... we were offered a room on the 5th floor but that was too near the music at the rooftop bar so we stayed in the same room. We were told someone would fix the lock the next day.... but they didn't and so we had to stay and put a chair behind the door just to feel safe. 3. The water in the shower was luke warm (when it should be hot)... the hotel were maintaining the water system which was shut off overnight one day and during the evening on one day. We weren't able use the water to wash/shower/brush our teeth for a good few hours. 4. I enjoyed the breakfast but some of the hot food was cold! My partner did not like the breakfast but they made a nice omelette for us every day, which was the only thing he liked!

Pros: Staff were friendly property clean

Cons: You can hear the desk agent arguing over the phone with housekeeping to get the rooms ready. Breakfast was limited. No good signage for the property to recognize it

Pros: The one saving grace about this hotel were the check in staff - who were very pleasant upon arrival, the service staff - who were very nice, and the location - very central to the delights Marrakech has to offer.

Cons: The first day of my stay upon waking - there was no running water. NO RUNNING water at a 5 star hotel. I went to Réception and I was told it was a hotel-wide issue that they were working on. A few hours later when the water finally started working, it was a dirty brown colour - couldn’t shower - it was awful. Needless to say, my entire first day was put off - and I continued to experience issues with the water pressure throughout my stay, at one point even being stuck unable to rinse shampoo out of my hair because the water would stop mid shower. In general - the room smelled old and musty - and it just wasn’t an enjoyable stay. Yes; sounds like first world problems, but this is NOT what I would expect of a 4+ star hotel. I understand there can be issues, but they offered very little help or explanation and basically shrugged it off - not accommodating at all; Very disappointing. Additionally, I was overcharged on my credit card - the hotel debited more than they were supposed to/more than what I signed off on. I have reached out to booking.com to assist me in helping to get those funds back. The people/workers were very friendly and service at the hotel was overall good - but the facilities overall and the experience in the room definitely left something to be desired. I actually paid a daily rate to use the facilities at another hotel...

Cons: No answer to several emails I sent before our arrival. I asked for the manager but he was never there.

Pros: Breakfast was very good - lots of choices

Cons: n/a

Pros: Absolutely everything apart from the loft

Cons: The lift took ages coming down apart from that it was Great!