Marrakesh hotels near Bab Agnaou

Pros: The restaurants are nice and the food is delicious. The staff is kind and the location is perfect

Cons: The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

Pros: Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.

Pros: The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable.

Cons: The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.

Pros: Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super.

Cons: The service and food at the Indian Restaurant was of poor quality.

Pros: The tranquility of the hotel, swimming pool and central location

Cons: The attitude of the staff and lack of organisation/speed of serving customers

Pros: Traditional decor but luxurious

Cons: everything was wonderful

Pros: The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side.

Cons: We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).

Pros: Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel.

Cons: NONE

Pros: The hotel is exceptionally well located to the old city attractions and the rooms are generous in size.

Cons: Service could have been better.

Pros: We could relax in a patio. The staff had hospitality.

Pros: The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.

Pros: One of the best hotels we've ever stayed in. Truly recommended.

Pros: Very luxurious decor, good service, great HD tv, good food.

Cons: They were unable to change some Moroccan money for smaller denominations. They also charged the room using the current euro exchange rate despite our booking confirmation with booking.com stating that we would pay 897 euros for 3 nights plus 3.50 euros pppn tax. We were only overcharged around £20 but felt there was a principle at stake. We complained without success.

Pros: Very comfortable hotel and nice place for relaxing and chilling out

Cons: The staff at the terrace bar where they only serve drinks were a bit slow

Pros: everything was excellent

Pros: Great location though 800m from the medina may be generous. Best thing was the pool with stunning giant beds to sunbathe and lounge on. Nice clean rooms.

Cons: Rather pricey hotel prices. €5+ for half a pint and the first (and only) night I had room service I found out the sandwiches were around €25. We went in November which is not busy yet it still wasn’t easy to get served by the pool despite there being more staff than guests. I was annoyed they charged for certain things in the gym, when you are staying at a (not cheap) 5* I don’t expect silly add-ons like that.

Pros: The swimming pool area, spa, really comfortable beds and location.

Cons: The service (with the exception of housekeeping, the spa and some of the staff at the swimming pool restaurant) was awful. There were a lot of staff, but most did very little. There was little, if no service, around the pool area, the bar staff were terrible (they practically ignored you), and the reception staff were arrogant. The prices of food and drinks were ridiculous, especially given the poor service. As a result we kept orders in the hotel down to the staff. I've stayed at many 5 star hotels, and to be honest I could run this one better than the existing management, despite having no hospitality management experience.

Pros: Its grounds and pool area and its position near to the Medina and rooms

Cons: Service was a bit erratic in the bars and restaurant

Pros: We found many members of staff extremely courteous and helpful. The amenities were excellent, but I feel if you are staying in such a hotel the spa should be accessible without additional cost. The breakfast was copious and delicious, with friendly helpful staff who served coffee and tea in record time. The pool area was well organised, and the pool temperature, though quite "fresh" was perfect.

Cons: One or two more senior staff members were impolite in the extreme. This I had been warned about and was disappointed that it still existed, because it undermines the enormous effort made by the rest of the very endearing employees. However one has to imagine that all the guests are not perfect "angels" either!!!

Pros: superb location

Pros: friendly staff and great breakfast!

Cons: We had difficulty alternating between the bath and shower taps, i.e. the 'button' was not easy to operate - took nearly 10 minutes. also, we were not given any info about breakfast when we checked in, and had to call reception.

Pros: good breakfast

Cons: room is basic and toilet very small ,television very old,

Pros: Excellent staff, very welcoming and helpful, excellent breakfast, very good room service with amazing presentation. Good location, secure, relaxing.

Cons: Not many people can speak english, mostly french and arabic. The beds were quite hard and the swimming pool was very shallow.

Pros: This time I stayed in Essaadi hotel, not the palace, for four night in March and i found it very good as always because i satay in this hotel when ever i visit Marrackech but i also stay in other hotels in the city. The location of Essaadi is very good if you do not like isolation from the city actions. The best in Essaadi, in my opinion, is the walk path that connect the hotel to the palace its more than 700 m long full of varieties of citrus, palm, olive, pomegranate trees. I usually take a walk on the path, in the morning before breakfast where the smell of orange blossom fill the srrounding. Breakfast improved a lot with many varieties and good preparation. Staff were very friendly and happy to help but need appreciation. Restaurant , i tried grilled seabass For dinner and it was very good but slow service though. I found The pool was heated to 26 degrees although i did not use. Room was always cleaned and prepared well and when i asked for some roses in a vase it was put in my room without extra cost. A basket of fruit was in the room when i checked in. The hotel was happy to keep my luggage for couple of days when i travelled away from the city. The new manager is always walking around and talking to the guests. Its good value for money as four star hotel, and i would look forward to stay in this hotel in near future.

Cons: Wifi is little slow, rug in the room looks old. No tea or coffee machine in room, apparenty in my recent travel this service is no longer availble in hotel in Marrakech.

Pros: Close to the main attractions of the city. Quite and nice staff always happy to help.

Pros: Nice staff and lovely location

Cons: Old building . Rooms need completely renovation but it's okay

Pros: Friendly staff - information Concinerge but the hotel is now in need of renovaion of which the painting and some of the upgrades (disturbed for three afternoons) started whilst we were there

Cons: Manager told us that no work was being undertaken however three members of his staff were banging in the room next door - he then agreed that some light work was being carried out and offered us champagne - we dont drink and just wanted some peace and quiet

Pros: Location and room (we were given a free upgrade)

Cons: Can of coke was £2!! Also as well as the City Tax the hotel also put there own tax on top of the bill at £1.50 per day.

Pros: The Pool

Cons: Staff not very friendly. No poolside service. The first room we were put into smelled of smoke. They did change our room over, however, this one still had a faint smell of smoke in it as well. Had to ask 2 times for toilet paper. Just not on the ball for a big hotel chain.

Pros: i liked the garden and the location of the hotel

Cons: i didn't like the room, the beds are unconfortable and the rooms quiet old, the bar terrasse is too small

Pros: Practical distance away from Madina.

Cons: Drinks in bar and food in restaraunt costly.

Pros: Nice gardens and excellent room service and cleanliness.

Cons: Excessive prices for certain services (restaurant, mini-bar, etc.)

Pros: The garden and the swimming pool are very nice and excellently maintained

Cons: The rooms should be refurbished, especially taking into account the price charged by the hotel. They do not correspond the usual Meridien status

Pros: Friendly Staff

Pros: Fantastic hotel, best location in Marrakesh right outside the Medina and close to the new center.

Pros: The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown.

Cons: Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!

Pros: The pool are was o.k, room reasonable and location reasonable

Cons: The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English

Pros: I thought it was one of the One and Only Group. It wasn't!! (My mistake)

Cons: It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold

Pros: The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok.

Cons: Toilet not working properly

Pros: The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.

Pros: the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections.

Cons: I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .

Pros: The beds were pretty comfy. Granted I was extremely tired from a very full day so I passed out quickly. And the bottled water was pretty cheap 25dhs. Close to the airport 5-10 min drive. DONT let the airport taxis try to charge you 200dhs!!! I fell for it because when I landed I wasn't sure if you could bargain with the taxis but you can. Them making you pay this much is one of the biggest scams. It should be around 50dhs.

Cons: Firstly, weeks before my arrival I tried many times to get in contact with the hotel about their airport pick up service since I had selected it. I tried once a week for 4 weeks to tell them yet again I wanted it and my flight time. Not once did I ever get a reply. And when I arrived they were nowhere to be found. Their wifi was awful downstairs. Couldn't enjoy talking to my parents down by the pool when I've been gone for so long. Had to go upstairs to my room which was ok since the ac worked well just wish I had been able to be at the pool. When headed to the Medina the man behind the front desk gave really bad instructions that were not correct. Along the way I had to ask several locals who ended up getting me to the right spot - the hotel doesn't provide maps. When checking out a different man working the front desk demanded I owed 60+dhs for "other fees" with the hotel. I asked him to show me where and he couldn't find where. I showed him my receipt from Kayak that I owed 0 and he said I still did and I couldn't leave. Not sure if this was a scam but it ticked me off because if this was true, it wasn't not brought to my attention on Kayak nor when I checked in. I still have a weird feeling since he wasn't able to show me. When I asked the same man what the price was for the bus from Marrakech to Merzouga he kept insisting there wasn't such bus when I knew for a fact there was. He then gave me "directions" on how to walk to the bus station since I didn't want to take yet another scamming taxi. The directions he gave went in the complete opposite way when I double checked on Google Maps before exiting- since the other guys directions were off. Not happy with the staff at all.

Pros: Friendly staff

Cons: Cigarette smoke present on all floors, facility condition lack renovation/upkeep

Cons: Hidden additional fees that you must pay at the hotel

Pros: Staff were friendly and pleasant. Gardens and pool area are well maintained. Room was clean.The hotel is of a pleasant design

Cons: It wasn't clear that you have to make diect contact with the hotel in order to benefit from the free transfer from the airport (rather than just noting this on the booking form). So we paid for a taxi. The hotel is generally slightly run down and I the buffet meal in the evening very disappointing.

Pros: The room was quite spacious, a triple room with two separated rooms.Nice staff. Good location. Buffet breakfast reasonable

Cons: It is is 3 star hotel. The hotel lacked some maintenance. The room was not ready when we arrive at 3 p.m.

Pros: nothing special

Cons: very bad reception service, we checked out 2 days earlier and they try to charge us until the end of the vacation without any reason nor written hotel rules (they told us that they have no written rules on the hotel policies), but after calling booking, booking resolved the issue, it took time but not because of booking, but because of the receptionists of the hotel took ages to get the fax and to give us the invoice of the check out. thanks Booking.com. Another issue is that on Friday and Saturday there is a club at the ground floor of the hotel and you can hear the musing and the woofer until they close the club (we were at the 4th floor). Breakfast nothing special. Concierge not giving detailed info.

Pros: friendly staff comfortable hotel

Cons: Poor breakfast - bread, pastries with jam and butter, however there was a lady preparing fresh yummy pancakes in the morning :) Towels in the bathroom were quite old and washed out, do not expect any european 4stars, rather 2-3.

Pros: Perfect base for visiting centre of Marrakesh. Good breakfast. Management staff in restaurant friendly

Cons: Evening meal poor. Most of the staff are unfriendly and it all seems too much of an effort

Pros: Once cheked in everyone was friendly and tried to assist. Very clean and quiet.

Cons: Check in took a very long time. (over 30 minutes to be attended to)- a bad way to start

Pros: Stayed with my Mum for a week and had a wonderful time. The hotel is a bit of a faded beauty, but we had everything we needed for a relaxing stay. The room had 2 double beds and the balcony with view over the pool was great. Super white clean sheets and towels. The swimming pool is superb, huge, very clean, loads of comfy sun loungers and huge parasols. Breakfast had a decent selection. The spa is lovely inside and the gym has new equipment. Small shop to buy water 5 mins walk. You can walk into town but it was so hot we took a taxi, never paying more than 30 dirhams, sometimes a caleche home for 40.

Cons: The soft furnishings (curtians, carpets etc) are a little tired but it didn't detract from the comfort of the hotel. Nothing to do with the hotel but the taxi drivers outside are very cheeky, they can be a bit aggressive, will tell you that where you want to go is closed and suggest somewhere else (usually a shop) and try and charge you a fortune. Just be calm and repeat yourself till they "remember" it is open, we never paid more than 30 dh for any journey.

Cons: Too many staff walking around doing nothing.lazy. no customer service.

Pros: The staff were very friendly and helpful. Hotel was clean and well situated.