San Juan hotels near El Arsenal
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Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Overall 9,1 Excellent
Based on 1 302 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
9,0
Pros: Lovely staff. Everyone was super friendly and helpful. We arrived at a terrible time of 4 am expecting to have to sit in the lobby for a few hours but no they gave us our lovely room immediately so we were able to have a nap before starting our day of sightseeing. Everything wAs just great.
Excellent
10,0
Pros: Location and bedroom
Excellent
9,0
Okay
4,0
Pros: It's 'charming.'
Excellent
9,6
Pros: Atmosphere
Excellent
10,0
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Excellent
8,0
Pros: Beautiful historic hotel. Very nice wine and cheese event offered complimentary every evening between 7 and 8 pm. Multiple lovely areas offered to sit and nice outdoor patio also, where were lucky to observe a wedding and a joyful funeral at the church below.
Excellent
9,0
Excellent
9,2
Pros: Since the moment of the check in the staff were friendly and professional. Since it was our honeymoon, they give us a bottle of Spanish cava courtesy of the hotel. Thanx for making us feel special! The staff and service it's just perfect. I also like the free wine and cheese from happy hour. The property it's very clean clean and well located in old San Juan. It just a historical building and gorgeous hotel.
Good
7,1
Pros: The staff was awesome!! Very comfy beds and a very good location!
Excellent
9,6
Pros: A beautiful peaceful pleasant hotel with an amazing history in central old San Juan. The staff is plentiful and uniformly well trained.
Okay
5,0
Pros: Smallish room, very small bathroom. Broken bathroom door knob. "Room with a view" looked into another building. Breakfast included with $20 pre-payment was just a continental breakfast. Slow service at breakfast. Breakfast was modest.
Details
Reviews
Overall 9,1 Excellent
Based on 1 302 reviews
Bar
9,7
Location
9,7
Amenities
8,9
Service
8,5
Food
8,3
Value
7,7
Room
6,9
Breakfast
6,9
Comfort
5,1
WiFi
2,1
Bar
9,8
Location
9,6
Wellness Area
8,4
Service
8,3
Value
8,0
Room
6,4
Comfort
5,4
Bar
9,8
Location
9,7
Amenities
8,8
Service
8,7
Food
8,4
Room
6,1
Comfort
4,8
Location
9,7
Service
8,3
Room
6,7
9,0 Excellent
Pros: Lovely staff. Everyone was super friendly and helpful. We arrived at a terrible time of 4 am expecting to have to sit in the lobby for a few hours but no they gave us our lovely room immediately so we were able to have a nap before starting our day of sightseeing. Everything wAs just great.
Cons: I think we could only book for 2 consecutive night stays so we had to stay one night elsewhere. Such a shame as we’d rather have stay here.
10,0 Excellent
Pros: Location and bedroom
Cons: Food and bar average
9,0 Excellent
Pros:
Cons: Had some cigarette smoke coming into room through the vents I assume for some time. Very uncomfortable. Also, didn't appreciate the women yelling and protesting outside the hotel. We realize there's little control over that.
4,0 Okay
Pros: It's 'charming.'
Cons: Rooms are small and expensive.
9,6 Excellent
Pros: Atmosphere
Cons:
10,0 Excellent
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Cons:
8,0 Excellent
Pros: Beautiful historic hotel. Very nice wine and cheese event offered complimentary every evening between 7 and 8 pm. Multiple lovely areas offered to sit and nice outdoor patio also, where were lucky to observe a wedding and a joyful funeral at the church below.
Cons: The room was smaller than it appears in the pictures. It appeared that we had a small balcony in the picture or at least a window that opened, but we did not. We went to breakfast at the restaurant and the waiter never came back to check on us. My husband liked his but my blueberry pancakes tasted like they came from an aunt Jemima box. For an expensive meal I was quite disappointed. I did receive a refund on mine though.
9,0 Excellent
Pros:
Cons: Hard to control AC
9,2 Excellent
Pros: Since the moment of the check in the staff were friendly and professional. Since it was our honeymoon, they give us a bottle of Spanish cava courtesy of the hotel. Thanx for making us feel special! The staff and service it's just perfect. I also like the free wine and cheese from happy hour. The property it's very clean clean and well located in old San Juan. It just a historical building and gorgeous hotel.
Cons: The bed it's quite uncomfortable... they should improve the bedding.
7,1 Good
Pros: The staff was awesome!! Very comfy beds and a very good location!
Cons: The hotel is very old which is cool, but it need some upgrade.
9,6 Excellent
Pros: A beautiful peaceful pleasant hotel with an amazing history in central old San Juan. The staff is plentiful and uniformly well trained.
Cons: My only issue was the internet service was inconsistent. Sometimes you had to reconnect or had to find a different server.
5,0 Okay
Pros: Smallish room, very small bathroom. Broken bathroom door knob. "Room with a view" looked into another building. Breakfast included with $20 pre-payment was just a continental breakfast. Slow service at breakfast. Breakfast was modest.
Cons: No way to drive up to front door. Had to be let out on a side street and drag bags up slope. No buffet breakfast. No assistance with bags available at check-in. Slow service at breakfast. Pre-paid breakfast was very limited - i.e., a Continental Breakfast. Smallish room, very small bathroom.
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Gate and San Juan Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Overall 9,0 Excellent
Based on 243 reviews
All reviews
- All reviews
- Couples
Excellent
8,0
Pros: Excellent location in old town San Juan. Good continental breakfast and very friendly staff. Hotel was very quaint, old world San Juan, but with all amenities and extremely clean. Would recommend to anyone.
Okay
4,0
Pros: Location.
Excellent
8,0
Pros: We liked everything! Location was very central to everything old San Juan has to offer. We loved the architecture, with the rooms off the courtyard. The thick brick walls kept the room very cool and quiet, and added to the charm. The upper deck was a great place to hang out. Huge breakfast room with a great selection on offer. Staff were very friendly and helpful. If we ever get back to San Juan, we will stay at Villa Herencia.
Excellent
9,0
Pros: A very comfortable boutique hotel in walking distance of all the attractions and restaurants of Old San Juan. Helpful staff Pleasant breakfast. Superb top floor terrace to sit out and relax.
Good
7,1
Pros: Good location
Good
6,7
Pros: In old San Juan
Excellent
9,1
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Excellent
10,0
Pros: Just about everything! The location was AMAZING and so was the staff! Everyone was so friendly and engaging, I wanted to be friends with everyone. I arrived early and they ended up being able to check me in by 10 AM. Even jf they hadn't, they were willing to watch my luggage until then. The room was very cozy and beautiful! Little tight fit with the doorway. My Uber driver almost couldn't find it but I loved that. Felt very safe and lovely to be around. Little pricey but I saw how it was worth it. Went up the stairs and enjoyes the lounge up there as well. Definitely a great place!
Excellent
8,0
Pros: Great location, great staff
Details
Reviews
Overall 9,0 Excellent
Based on 243 reviews
Location
9,6
Vibe
9,5
Amenities
8,9
Service
8,9
Breakfast
8,9
Room
6,5
Comfort
4,6
Location
9,6
Vibe
9,4
Amenities
9,1
Service
9,0
Breakfast
8,5
Room
5,8
Comfort
4,2
8,0 Excellent
Pros: Excellent location in old town San Juan. Good continental breakfast and very friendly staff. Hotel was very quaint, old world San Juan, but with all amenities and extremely clean. Would recommend to anyone.
Cons:
4,0 Okay
Pros: Location.
Cons: Not clean. Male receptionist not very helpful.
8,0 Excellent
Pros: We liked everything! Location was very central to everything old San Juan has to offer. We loved the architecture, with the rooms off the courtyard. The thick brick walls kept the room very cool and quiet, and added to the charm. The upper deck was a great place to hang out. Huge breakfast room with a great selection on offer. Staff were very friendly and helpful. If we ever get back to San Juan, we will stay at Villa Herencia.
Cons:
9,0 Excellent
Pros: A very comfortable boutique hotel in walking distance of all the attractions and restaurants of Old San Juan. Helpful staff Pleasant breakfast. Superb top floor terrace to sit out and relax.
Cons: Our ground floor room (2) was a bit dark.
7,1 Good
Pros: Good location
Cons: Poor breakfast.
6,7 Good
Pros: In old San Juan
Cons: Tiny room. No window.
9,1 Excellent
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Cons: A little dusty, but everything else was very nice and cozy.
10,0 Excellent
Pros: Just about everything! The location was AMAZING and so was the staff! Everyone was so friendly and engaging, I wanted to be friends with everyone. I arrived early and they ended up being able to check me in by 10 AM. Even jf they hadn't, they were willing to watch my luggage until then. The room was very cozy and beautiful! Little tight fit with the doorway. My Uber driver almost couldn't find it but I loved that. Felt very safe and lovely to be around. Little pricey but I saw how it was worth it. Went up the stairs and enjoyes the lounge up there as well. Definitely a great place!
Cons: The rooms are close together so there's not a lot of chance for quiet at night. You can hear people walking around, talking, etc.
8,0 Excellent
Pros: Great location, great staff
Cons: Tiny rooms
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Gate and San Juan Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
With a stay at Decanter Hotel, you'll be centrally located in San Juan, steps from San Juan Cathedral and 3 minutes by foot from San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8,8 Excellent
Based on 185 reviews
All reviews
- All reviews
Excellent
8,0
Pros: This hotel has a fantastic location in Old San Juan. We had a suite with a balcony overlooking one of the colorful streets, and could walk to all the main attractions in the historic center.
Excellent
9,0
Pros: Would have liked breakfast items like rolls, croissants, with coffee, continental type, nothing fancy
Good
7,0
Pros: Location, spacious room, balcony.
Good
7,0
Pros: The little balcony was a nice feature and the view was great. Wonderful location and friendly front desk staff.
Good
7,0
Pros: We loved the Old San Juan location -- adjacent to the old cathedral, walking distance of the entire old quarter.
Details
Reviews
Overall 8,8 Excellent
Based on 185 reviews
Cleanliness
9,2
Comfort
8,9
Location
9,6
Services
8,5
Staff
9,3
Value for money
7,9
8,0 Excellent
Pros: This hotel has a fantastic location in Old San Juan. We had a suite with a balcony overlooking one of the colorful streets, and could walk to all the main attractions in the historic center.
Cons:
9,0 Excellent
Pros: Would have liked breakfast items like rolls, croissants, with coffee, continental type, nothing fancy
Cons:
7,0 Good
Pros: Location, spacious room, balcony.
Cons: Stayed one night only. Location - excellent, we were able leave our bags at the hotel prior our check in. Staff was very helpful. Nice rooftop terrace. Room spacious,comfortable and very clean. Not sure if this was our "luck" only - it was extremely noisy with people partying on the street until wee hours.
7,0 Good
Pros: The little balcony was a nice feature and the view was great. Wonderful location and friendly front desk staff.
Cons: Some of the features in the room could use some updating. A couple of the lights didn't work. The safe was open with the bolts in the locked position so we were unable to use it.
7,0 Good
Pros: We loved the Old San Juan location -- adjacent to the old cathedral, walking distance of the entire old quarter.
Cons: The room was very small and there were no outlets near the bed to use mobile in bed. There was no WiFi or our entire stay at the hotel -- very inconvenient.
With a stay at Decanter Hotel, you'll be centrally located in San Juan, steps from San Juan Cathedral and 3 minutes by foot from San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
Overall 8,7 Excellent
Based on 3 684 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Okay
4,0
Pros: The location was phenomenal
Okay
5,0
Pros: Location was good
Excellent
8,8
Pros: Location and staff.
Good
7,0
Pros: Was very close to cruise port
Excellent
9,6
Pros: Excellent staff. Very friendly and helpful. In a great location.
Excellent
8,0
Excellent
8,0
Pros: Close to cruises
Good
7,1
Pros: The location is perfect to spend time visiting Old San Juan, El Morro and other well known sites. It’s right across the street from the cruise pier. Authentic island food is available in almost every street you enter. And Walgreens is right at your doorstep.
Excellent
8,0
Good
6,0
Pros: Location to criuise
Good
7,5
Pros: Staff was friendly beds were comfortable and location was good
Excellent
9,0
Pros: the convenience to the cruise ports and all of old san Juan the parks fort and shopping
Details
Reviews
Overall 8,7 Excellent
Based on 3 684 reviews
Location
9,5
Service
7,9
Comfort
7,7
Room
7,3
Beach
7,1
WiFi
6,8
Breakfast
6,3
Amenities
5,4
Vibe
5,3
Value
3,5
Location
9,3
Service
8,3
Room
6,6
Breakfast
6,3
Amenities
5,4
Vibe
4,4
Value
3,6
Location
9,5
Service
7,7
Comfort
7,6
Room
7,1
Breakfast
6,1
Amenities
5,0
Vibe
4,1
Value
3,4
Location
9,5
Service
7,4
Room
5,4
4,0 Okay
Pros: The location was phenomenal
Cons: There were ants crawling on our nightstand (at least I hope they were). When I brought this to the attention of hotel staff, they didn't address the issue and walked away speaking Spanish. When we got to the room, our towels were dirty and had hair.
5,0 Okay
Pros: Location was good
Cons: Run down pool was tiny facilities were non-existent
8,8 Excellent
Pros: Location and staff.
Cons: Nothing
7,0 Good
Pros: Was very close to cruise port
Cons:
9,6 Excellent
Pros: Excellent staff. Very friendly and helpful. In a great location.
Cons: Food in the restaurants was just ok hotel food.
8,0 Excellent
Pros:
Cons: The tv had poor reception!
8,0 Excellent
Pros: Close to cruises
Cons: Lobby furniture old and dirty
7,1 Good
Pros: The location is perfect to spend time visiting Old San Juan, El Morro and other well known sites. It’s right across the street from the cruise pier. Authentic island food is available in almost every street you enter. And Walgreens is right at your doorstep.
Cons: Pricing seems to fluctuate with arriving cruise ships; making it quite expensive for a nights stay. Paid $290 for a regular room queen bed. No breakfast included. Parking is a separate fee and around the corner. Not on site.
8,0 Excellent
Pros:
Cons: There's a "wine & Coffee bar" that serves some food. We ordered a salad,sandwich,and drinks. It took an hour and a half (with weak explanations) for us to get our meal. As we were leaving, I saw the "Chef" making another salad right at the bar. Chef???
6,0 Good
Pros: Location to criuise
Cons: Lobby furniture worn and appears dirty
7,5 Good
Pros: Staff was friendly beds were comfortable and location was good
Cons: For the price point the hotel is pretty outdated and could definitely use some upgrades
9,0 Excellent
Pros: the convenience to the cruise ports and all of old san Juan the parks fort and shopping
Cons: the price is way to much the air blew strait on your face while sleeping and they had taken the casino out and the closes one is a cab ride away
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 8 minutes by foot from San Juan Gate. Featured amenities include limo/town car service, a computer station, and express check-in.
Overall 8,7 Excellent
Based on 1 581 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Good
7,4
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Mediocre
3,0
Pros: It was in a nice location.
Excellent
10,0
Pros: Everything! Staff, location, bar, ,food and the ambience! They also have a Great Rooftop lounging area!
Excellent
10,0
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Excellent
8,3
Pros: Back rooms are inconvenient. Must use stairs. Back windows open up to garbage bins outside.
Excellent
9,7
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Excellent
10,0
Pros: The hotel is in a wonderful, walkable location to everything in Old San Juan. The staff was wonderful! The breakfast is great. Highly, highly recommend! I read some reviews about the lack of windows in the room. It didn’t bother us a bit. We were rarely in the room except to sleep. We arrived at 9 am on the day we checked in and they held our bags until check-in so we could walk around the city. If you want to get the feel of historic, Old San Juan, stay here!
Excellent
10,0
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Good
6,0
Pros: Location Reception employees
Excellent
10,0
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Excellent
9,7
Pros: Customer service. Uniqueness of hotel.
Excellent
9,7
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Details
Reviews
Overall 8,7 Excellent
Based on 1 581 reviews
Location
9,5
Service
9,4
Vibe
9,0
WiFi
7,3
Room
6,5
Amenities
6,4
Breakfast
5,1
Pool
0,0
Service
9,6
Location
9,5
Vibe
8,9
Room
6,5
Amenities
6,4
Breakfast
5,2
Service
9,5
Location
9,4
Vibe
8,9
Room
6,8
Amenities
6,3
Breakfast
5,7
Service
9,2
Location
9,2
Vibe
8,5
Room
5,6
Comfort
5,5
7,4 Good
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Cons: The room was incredibly small.
I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
3,0 Mediocre
Pros: It was in a nice location.
Cons: The floor was dirty, the room smelled, the elevator was SLOW, almost no water pressure. All in all it just felt cheap.
10,0 Excellent
Pros: Everything! Staff, location, bar, ,food and the ambience! They also have a Great Rooftop lounging area!
Cons: Walking up the stairs when the elevator was down...but we needed the exercise so it's all good!
10,0 Excellent
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
8,3 Excellent
Pros: Back rooms are inconvenient. Must use stairs. Back windows open up to garbage bins outside.
Cons:
9,7 Excellent
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Cons:
10,0 Excellent
Pros: The hotel is in a wonderful, walkable location to everything in Old San Juan. The staff was wonderful! The breakfast is great. Highly, highly recommend! I read some reviews about the lack of windows in the room. It didn’t bother us a bit. We were rarely in the room except to sleep. We arrived at 9 am on the day we checked in and they held our bags until check-in so we could walk around the city. If you want to get the feel of historic, Old San Juan, stay here!
Cons:
10,0 Excellent
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Cons:
6,0 Good
Pros: Location Reception employees
Cons: Breakfast place. Interior room Cleanliness
10,0 Excellent
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Cons:
9,7 Excellent
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
9,7 Excellent
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Cons: The bed was pretty hard.
I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 8 minutes by foot from San Juan Gate. Featured amenities include limo/town car service, a computer station, and express check-in.
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 6 minutes by foot from San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Overall 8,6 Excellent
Based on 754 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,0
Pros: Great location in the heart of Old San Juan. Lovely cafe with breakfast included. Rooftop view exceptional
Excellent
10,0
Pros: Highly recommend this wonderful little hotel in Old San Juan!! We were thrilled to find a 2 bedroom, 2 bath suite for a 2 night stay, prior to our cruise. The location was fabulous!! Great restaurants nearby...and the staff were so friendly. Breakfast was yummy. We will be back :)
Okay
5,0
Pros: The breakfast was excellent. Our waiter was friendly and fun! Best cup of coffee I have ever had. Walking distance from all important sites in old San Juan.
Excellent
9,0
Pros: Great location. Walking distance to the fort, restaurants and bars.
Excellent
8,0
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Excellent
10,0
Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location
Excellent
10,0
Pros: Room and amenities in room. Bed was extremely comfortable! Cold air!
Excellent
9,0
Pros: Our king room was big and comfortable, spotless and well furnished. The staff was nice, very helpful and they gave us nice tips. The rooftop has a nice view of the city. The location is super central, close to everything. The property has elevators to the rooms and rooftop, which is nice.
Good
7,0
Excellent
10,0
Pros: Quiet hotel, very cute rooms, clean, fun rooftop atmosphere with great city views a pool and lots of spots to lounge.
Excellent
10,0
Pros: La Terraza is located just 1.5 blocks from the beach, in old towne San Juan. It is a great location for seeing the historic sites on foot. Bars and restaurants nearby (within 2 blocks) made for fun night life. The Family Room was an amazing room!
Okay
5,0
Pros: Quick access to palomino island
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Details
Reviews
Overall 8,6 Excellent
Based on 754 reviews
Location
9,3
Vibe
9,1
WiFi
9,1
Service
8,6
Room
7,6
Comfort
6,9
Breakfast
6,9
Value
5,1
Bar
4,9
Location
9,3
Vibe
8,9
Service
8,6
Room
7,7
Breakfast
6,8
Location
9,4
Service
8,7
Amenities
7,4
Breakfast
6,7
Comfort
6,7
Room
6,7
Pool
5,2
9,0 Excellent
Pros: Great location in the heart of Old San Juan. Lovely cafe with breakfast included. Rooftop view exceptional
Cons: Expensive
10,0 Excellent
Pros: Highly recommend this wonderful little hotel in Old San Juan!! We were thrilled to find a 2 bedroom, 2 bath suite for a 2 night stay, prior to our cruise. The location was fabulous!! Great restaurants nearby...and the staff were so friendly. Breakfast was yummy. We will be back :)
Cons:
5,0 Okay
Pros: The breakfast was excellent. Our waiter was friendly and fun! Best cup of coffee I have ever had. Walking distance from all important sites in old San Juan.
Cons: We rented the "Family Suite" which did not have any windows to the outside. The room was listed as a "garden room" but all of the plants in the entryway had been cut down and were now just wooden stumps in pots. It was really a basement room, and we felt closed off to the beauty of the environment. We found ways to leave our suite whenever we could.
9,0 Excellent
Pros: Great location. Walking distance to the fort, restaurants and bars.
Cons: Bar hours. Would enjoy a refreshment during the day at the pool.
8,0 Excellent
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Cons: Water in the bathroom was lukewarm at most. Breakfast service was extremely slow and food quality was poor.
10,0 Excellent
Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location
Cons:
10,0 Excellent
Pros: Room and amenities in room. Bed was extremely comfortable! Cold air!
Cons: No early check in
9,0 Excellent
Pros: Our king room was big and comfortable, spotless and well furnished. The staff was nice, very helpful and they gave us nice tips. The rooftop has a nice view of the city. The location is super central, close to everything. The property has elevators to the rooms and rooftop, which is nice.
Cons: The room was very dark, the two windows faced the hallway and the interior courtyard, so there was no natural light. Moreover, the shutters were broken, so if you are spending some time in the room, you need to fully switch on the lights. The second thing is the rooftop bar was closed, even if it was indicated to be open.
7,0 Good
Pros:
Cons: The WiFi was broken for an entire day and when traveling for business this is critical.
10,0 Excellent
Pros: Quiet hotel, very cute rooms, clean, fun rooftop atmosphere with great city views a pool and lots of spots to lounge.
Cons: The elevator is so incredibly slow. You are given an actual key for the door, not a card and that is a pain to keep track of.
10,0 Excellent
Pros: La Terraza is located just 1.5 blocks from the beach, in old towne San Juan. It is a great location for seeing the historic sites on foot. Bars and restaurants nearby (within 2 blocks) made for fun night life. The Family Room was an amazing room!
Cons: Everything about this hotel was wonderful!
5,0 Okay
Pros: Quick access to palomino island
Cons: Having to take funicular to get up to main hotel Area. It could take almost 30 minutes to get from room to lobby. It broke down on our last day and had to take shuttle. Food at hotel restaurants was way overpriced (I expected) bur quality was very poor
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 6 minutes by foot from San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be a 5-minute walk from San Juan Cathedral and 8 minutes by foot from San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Overall 8,3 Excellent
Based on 483 reviews
All reviews
- All reviews
- Couples
- Families
Okay
4,6
Pros: The location was great
Excellent
10,0
Pros: A huge amount of indoor and outdoor Common space. Beautiful antique architecture and artifacts. A wonderful tapas bar with live piano. The garden plantings The macaws and other colorful birds all around.
Excellent
10,0
Pros: Great breakfast
Excellent
8,3
Pros: The location was amazing. The place itself is all about discovery from the owners artwork that tells a life story to all the hidden rooms and stairwells leading to terraces and courtyards...just magical. The bar area is just brilliant whether enjoying the outside space or the cavern style bar with its oversized chandeliers and uber friendly staff. The real added bonus being the wonderful live music that just lightens the spirits and puts a smile on your face. A perfect wind down with enough adventure to create unforgettable memories. Will definitely return!!
Okay
5,4
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Mediocre
3,0
Details
Reviews
Overall 8,3 Excellent
Based on 483 reviews
Vibe
9,2
Bar
9,1
Location
9,1
Service
8,2
Amenities
5,8
Room
5,5
Breakfast
4,3
Comfort
4,2
Cleanliness
2,2
Food
1,5
WiFi
0,0
Location
9,3
Vibe
9,1
Service
8,3
Amenities
5,9
Room
4,8
Breakfast
4,4
Comfort
4,1
Room
4,9
4,6 Okay
Pros: The location was great
Cons: The room was small and we was placed in the basement, next to the laundry. The WIFI did not work in the room. Bad pressure in the shower and water leak under the sink. The whole property seemed dirty.
10,0 Excellent
Pros: A huge amount of indoor and outdoor Common space. Beautiful antique architecture and artifacts. A wonderful tapas bar with live piano. The garden plantings The macaws and other colorful birds all around.
Cons:
10,0 Excellent
Pros: Great breakfast
Cons: Clarity around potable water -- is tap water safe to drink or not? If not, it should be in writing.
8,3 Excellent
Pros: The location was amazing. The place itself is all about discovery from the owners artwork that tells a life story to all the hidden rooms and stairwells leading to terraces and courtyards...just magical. The bar area is just brilliant whether enjoying the outside space or the cavern style bar with its oversized chandeliers and uber friendly staff. The real added bonus being the wonderful live music that just lightens the spirits and puts a smile on your face. A perfect wind down with enough adventure to create unforgettable memories. Will definitely return!!
Cons: The room we had was quite close to the reception which could get a bit noisy at times.
5,4 Okay
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Cons: The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
3,0 Mediocre
Pros:
Cons: we wore accomodated in a supersmall room thenn we wore accomodated to a room wit a supersamll and dirty shower
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be a 5-minute walk from San Juan Cathedral and 8 minutes by foot from San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8,1 Excellent
Based on 890 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
9,7
Pros: Great place, excellent location, wonderful staff! Rooftop terrace & pool lots of fun.
Excellent
10,0
Pros: I really loved the rooftop terrace. Maybe it's the atmosphere or the full moon on top of us , we don't now but it really felt relax and I really was in need of that feeling. The hotel is at walking distance of all the old San Juan amenities so I really loved the area!
Mediocre
2,0
Excellent
8,2
Pros: staff was excellent. Great location.
Excellent
10,0
Pros: I absolutely loved the atmosphere of Da House! It has a very calm vintage appeal! An is perfectly located in the heart of old SanJian and about 15 mins away from the airport! It’s really close, walking distance from the cruise port, and all major historical landmarks....and also a short ride to Condado Beach! I loved it! The staff was great.
Excellent
10,0
Pros: The feel the looks the atmosphere
Excellent
10,0
Pros: Great location, friendly staff.
Okay
5,7
Pros: Location
Details
Reviews
Overall 8,1 Excellent
Based on 890 reviews
Location
9,5
Service
8,8
WiFi
5,8
Room
5,1
Amenities
3,1
Food
3,1
Pool
2,7
Breakfast
1,7
Location
9,7
Service
8,7
Cleanliness
3,8
Room
3,4
Comfort
3,3
Amenities
3,0
Location
9,5
Service
8,4
Vibe
5,7
Room
4,1
Comfort
3,3
Amenities
2,6
Location
9,6
Service
9,0
Room
4,4
Amenities
2,9
9,7 Excellent
Pros: Great place, excellent location, wonderful staff! Rooftop terrace & pool lots of fun.
Cons:
10,0 Excellent
Pros: I really loved the rooftop terrace. Maybe it's the atmosphere or the full moon on top of us , we don't now but it really felt relax and I really was in need of that feeling. The hotel is at walking distance of all the old San Juan amenities so I really loved the area!
Cons: Well it's a boutique hotel and the building was build maybe 200 or 300 years ago it Didn't have any elevator as i expected (only 4 floors use the stairs) but I did have a beautiful experience and the building is nicely decorated . The art through all the hotel was very interesting.
2,0 Mediocre
Pros:
Cons: We arrived on December 5, 2018. I called on November 29, 2018 to be assured that a late arrival would be ok, as our airline reservation was changed to a later time. When we arrived at Da'house Hotel, at 1:45 a.m., there was no one to check us in. We had to find a different Hotel, the Hyatt Place, and spent $321.00 for room. Very angry and disappointed was our mood.
8,2 Excellent
Pros: staff was excellent. Great location.
Cons: In need of some repairs and addition of an elevator.
10,0 Excellent
Pros: I absolutely loved the atmosphere of Da House! It has a very calm vintage appeal! An is perfectly located in the heart of old SanJian and about 15 mins away from the airport! It’s really close, walking distance from the cruise port, and all major historical landmarks....and also a short ride to Condado Beach! I loved it! The staff was great.
Cons: Only thing, this is a walk up, no elevator but the staff was very kind to help with my bags!
10,0 Excellent
Pros: The feel the looks the atmosphere
Cons: The hurricane damage
10,0 Excellent
Pros: Great location, friendly staff.
Cons: Try to control noise of people in stairs and hallways at night.
5,7 Okay
Pros: Location
Cons: The hotel failed to disclose that they had no power and hot water until after I had checked in
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8,9 Excellent
Based on 3 reviews
Excellent
9,1
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Excellent
8,0
Pros: staff & location
Excellent
9,7
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Details
Reviews
Overall 8,9 Excellent
Based on 3 reviews
9,1 Excellent
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Cons:
8,0 Excellent
Pros: staff & location
Cons:
9,7 Excellent
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Cons:
Overall 8,8 Excellent
Based on 3 reviews
Excellent
10,0
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Excellent
9,4
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Good
7,0
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Details
Reviews
Overall 8,8 Excellent
Based on 3 reviews
10,0 Excellent
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Cons:
9,4 Excellent
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Cons: Nothing
7,0 Good
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Cons: share the bathroom (because this hotel is cheap)
Located in Old San Juan, this hotel is steps from San Juan Cathedral and Paseo de la Princesa. La Fortaleza - Palacio de Santa Catalina and Plaza de Armas are also within 5 minutes.
Overall 7,2 Good
Based on 658 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Okay
4,2
Pros: Cheap hotel one step above a hostel.
Mediocre
2,0
Pros: Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there.
Excellent
8,2
Pros: Located in the middle of Old San Juan. Easy walk to most everything.
Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful.
Would stay again.
Good
6,0
Pros: Location in the center of Old San Juan is great.
Excellent
10,0
Pros: Great location, friendly staff
Excellent
9,7
Pros: Service and location.
Good
6,2
Pros: Location was great
Excellent
8,8
Pros: large room, great balcony view, right in the heart of old San Juan
Details
Reviews
Overall 7,2 Good
Based on 658 reviews
Location
9,6
Service
8,5
Breakfast
4,4
Cleanliness
3,4
Room
3,0
Comfort
2,9
WiFi
1,5
Location
9,6
Service
8,7
Comfort
3,0
Cleanliness
3,0
Room
2,9
Location
9,6
Service
8,5
Vibe
4,0
Cleanliness
3,7
Comfort
3,2
Room
2,9
Location
9,5
Room
1,9
Location
9,6
Room
2,8
4,2 Okay
Pros: Cheap hotel one step above a hostel.
Cons:
2,0 Mediocre
Pros: Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there.
Cons: Location
8,2 Excellent
Pros: Located in the middle of Old San Juan. Easy walk to most everything.
Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful.
Would stay again.
Cons: Wasn't disappointed in much, just understand going in that it's
155 years old.
6,0 Good
Pros: Location in the center of Old San Juan is great.
Cons: I did not like that I paid extra for a room with balcony access that didn't have it. The doors were locked with key. When I asked for assistance with the doors the staff acted surprised that they were locked with key and none of them knew where to find them or how to get the doors open. The air conditioning was also set to heater when we arrived to the room. When we mentioned the staff member at the front desk simply said to wait it out for it to cool off. Sorry but if I wanted heat in Puerto Rico I could simple open the balcony doors. Oh never mind those were yet another amenity that was falsely advertised.
10,0 Excellent
Pros: Great location, friendly staff
Cons:
9,7 Excellent
Pros: Service and location.
Cons:
6,2 Good
Pros: Location was great
Cons:
8,8 Excellent
Pros: large room, great balcony view, right in the heart of old San Juan
Cons:
Located in Old San Juan, this hotel is steps from San Juan Cathedral and Paseo de la Princesa. La Fortaleza - Palacio de Santa Catalina and Plaza de Armas are also within 5 minutes.
The Hotel is simple, comfortable and affordable. A small Hotel with personalized service, attended by warm and friendly staff who welcomes you to Puerto Rico and makes sure your time in this beautiful city is well spent and fun. They are happy to assist you with reservations for your adventures and dining experiences. We have good rooms, very quiet indoor rooms, and better rooms. All have private bathrooms, air conditioner, and mini fridge. Plus, there is free wi-fi for all our guests. The Hotel features a roof-top restaurant and bar with terrace, Punto de Vista is open for lunch and dinner. Make sure you stop by. Under new ownership and management, the Hotel will soon go through a transformation that will bring upgrades, new amenities, and conveniences for our guests. Stay tuned. In the meantime, if you are coming to San Juan for pleasure or business, or on your way to a wonderful cruise around the Caribbean Sea or back from it, stay a few days extra to enjoy Old San Juan at its fullest, we are happy to welcome you as our guest.
Overall 7,1 Good
Based on 1 061 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Good
6,5
Pros: Location was perfect. Walking distance to all attractions in Old San Juan. Lobby seems nice with fun people coming and going.
Good
7,0
Pros: Location
Good
6,0
Pros: Rooftop restaurant very good food and drink with friendly efficient staff and good food.
Okay
4,0
Pros: Like the location but nothing else about this hotel which is way past its prime.
Mediocre
2,0
Pros: Location is great
Mediocre
2,0
Pros: Had I gotten the room I got for the second night, I might have considered this an “ok” hotel. It is very well located.
Mediocre
3,0
Pros: The location is great -- close to many Old Town landmarks and easily walkable. The staff is also kind.
Mediocre
3,0
Pros: It was close to the cruise ports and restaurants
Okay
4,0
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Poor
1,0
Pros: Location and the restaurant upstairs
Excellent
10,0
Pros: Location was perfect. Check in & out was a breeze.
Good
7,0
Pros: Staff very courteous.
Details
Reviews
Overall 7,1 Good
Based on 1 061 reviews
Bar
9,5
Location
9,5
Food
9,2
WiFi
7,6
Service
7,2
Cleanliness
3,8
Room
3,7
Amenities
3,2
Vibe
2,8
Comfort
2,7
Breakfast
1,7
Location
9,5
Food
9,0
Service
7,4
Amenities
2,8
Cleanliness
2,7
Breakfast
2,2
Comfort
2,0
Vibe
1,8
Room
1,2
Location
9,6
Food
9,2
Service
6,9
Cleanliness
4,1
Room
3,3
Amenities
3,2
Comfort
3,0
Vibe
2,7
Location
9,5
Service
7,2
Room
2,8
6,5 Good
Pros: Location was perfect. Walking distance to all attractions in Old San Juan. Lobby seems nice with fun people coming and going.
Cons: Rooms are outdated. We stayed two nights and the room service was nonexistent.
7,0 Good
Pros: Location
Cons: Cleaning
6,0 Good
Pros: Rooftop restaurant very good food and drink with friendly efficient staff and good food.
Cons: We were in a windowless room and because of the corona virus felt a bit trapped in a VERY small space
4,0 Okay
Pros: Like the location but nothing else about this hotel which is way past its prime.
Cons: Needs to be completely redone. Very gloomy and not well cared for.
2,0 Mediocre
Pros: Location is great
Cons: Room was literally a converted broom closet ( there were no windows or closets) . The room was drab and VERY small. There were a few rogue ants crawling on the bed. Also we were locked inside the hotel this morning when trying to leave to catch an early flight— we had to wake the attendant to let us out. (Thank God there was no fire)
2,0 Mediocre
Pros: Had I gotten the room I got for the second night, I might have considered this an “ok” hotel. It is very well located.
Cons: I went to PR to board a cruise with a friend. We booked two nights. The afternoon I arrived it was raining and I kept hearing water dripping from the ceiling but couldn’t see anything. I called front desk and the girl came up to check it out. She couldn’t see it either and said she hoped nothing happened and that she’d have maintenance come first thing in the morning. A bit later, the ceiling (plus a tray that was up there collecting water) fell from the shower section. At around the same time, I found bugs on the bed. It was after 10 pm and they offered to send us to a other hotel and give us a refund but we thought it was too late to wander around the city. We ended up switching rooms to a “not-so-bad” room. The next day, the manager gave us a refund and apologized. However, the rest of the front desk staff from that day and the previous night (late shift) were very rude, indifferent and not customer oriented at all. I will not return to this hotel.
3,0 Mediocre
Pros: The location is great -- close to many Old Town landmarks and easily walkable. The staff is also kind.
Cons: My room smelled strongly of mildew. This hotel may not have fully recovered from Hurricane Maria. The signs in the lobby say that they're expecting to renovate but, honestly, if I had known about the problem I would've stayed elsewhere.
3,0 Mediocre
Pros: It was close to the cruise ports and restaurants
Cons: Nasty little place. Very surly receptionist. Absolutely no chance of checking in before the stated time of 3 pm. Old dangerous lift. Bathroom was not particularly clean. Shower was awful bed and pillows hard. A/c freezing and there was no control provided to adjust it. It had to be on or off! Ridiculous. It was a street facing room so very noisy. Awful. Choose another hotel.
4,0 Okay
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Cons: We were given a handicap accessible room with one full size bed and NO window! I had reserved a regular room with a queen size bed! My son n I Were obliged to take the room because it was late, we were told there weren't any more available!
1,0 Poor
Pros: Location and the restaurant upstairs
Cons: The entire hotel smelled. It’s dirty beyond a motel dirty. You could sleep on the concrete outside and enjoy it more.
10,0 Excellent
Pros: Location was perfect. Check in & out was a breeze.
Cons: The extremely loud wall air conditioner!
7,0 Good
Pros: Staff very courteous.
Cons: The room didn't have a window; the bathroom was way too small.
The Hotel is simple, comfortable and affordable. A small Hotel with personalized service, attended by warm and friendly staff who welcomes you to Puerto Rico and makes sure your time in this beautiful city is well spent and fun. They are happy to assist you with reservations for your adventures and dining experiences. We have good rooms, very quiet indoor rooms, and better rooms. All have private bathrooms, air conditioner, and mini fridge. Plus, there is free wi-fi for all our guests. The Hotel features a roof-top restaurant and bar with terrace, Punto de Vista is open for lunch and dinner. Make sure you stop by. Under new ownership and management, the Hotel will soon go through a transformation that will bring upgrades, new amenities, and conveniences for our guests. Stay tuned. In the meantime, if you are coming to San Juan for pleasure or business, or on your way to a wonderful cruise around the Caribbean Sea or back from it, stay a few days extra to enjoy Old San Juan at its fullest, we are happy to welcome you as our guest.
A stay at S.J. Suites Hotel places you in the heart of San Juan, within a 10-minute walk of San Juan Gate and Port of San Juan. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Overall 7,0 Good
Based on 439 reviews
All reviews
- All reviews
- Families
- Couples
Okay
4,0
Pros: The location is EXCELLENT. The staff, while quite young and somewhat uninformed, were all very pleasant and tried to be helpful. Stowing luggage, both before boarding a cruise as well as a week later post-cruise and had an evening flight, was really convenient. Plenty of good restaurants and shops all around, including a .99 store with water for 50 cents!
Mediocre
3,0
Pros: Incredibly noisy all night long.
Okay
5,0
Pros: Staff was friendly and accommodating. He did what he could to make us comfortable.
Okay
4,0
Pros: The location is fantastic, in the heart of Old San Juan, very beautiful area. Friendly staff, the service was not the one you expect from a great hotel, but they were nice and helpful. The room was large enough, the bathroom was fine despite the fact it needed a little refresh.
Excellent
9,0
Pros: It was close to cruise and all the shopping in Old San Juan. The staff was very helpful in assisting with restaurants and places to visit.
Poor
1,0
Pros: Nothing was what was shown on the photos or reviews
Good
7,0
Pros: Flexibility, center of Old San Juan.
Good
6,7
Pros: Excellent location inOld San Juan. Could walk everywhere including to pier for cruise.
Good
6,8
Pros: The location is very central to visit the Old San Juan area.
Details
Reviews
Overall 7,0 Good
Based on 439 reviews
Location
9,2
Service
8,8
Value
7,9
Breakfast
5,0
Cleanliness
3,8
Room
3,0
Comfort
2,7
Amenities
2,6
WiFi
0,0
Location
9,3
Service
8,8
Cleanliness
3,6
Comfort
2,8
Amenities
2,5
Room
2,3
Location
9,2
Service
8,6
Comfort
2,4
Room
2,2
4,0 Okay
Pros: The location is EXCELLENT. The staff, while quite young and somewhat uninformed, were all very pleasant and tried to be helpful. Stowing luggage, both before boarding a cruise as well as a week later post-cruise and had an evening flight, was really convenient. Plenty of good restaurants and shops all around, including a .99 store with water for 50 cents!
Cons: A musty smelling room is very drab and old--and we were in 1 of 3 street-facing/front rooms (with large, but non-opening, windows), covered with the oldest and dustiest curtains in the world! Important note: the majority of rooms are in the back, with either no window or a tiny window, making most rooms additionally dreary and musty and dark. The carpet is the scary indoor/outdoor type; you want to have flip-flops on to walk around in your room! Street-facing room was quite loud, with foot traffic, barking dogs, etc. all mornings. No control over the room's AC temperature?
3,0 Mediocre
Pros: Incredibly noisy all night long.
Cons: Bed was like stone.
5,0 Okay
Pros: Staff was friendly and accommodating. He did what he could to make us comfortable.
Cons: Power was in and out on the day of arrival; the door to our room did not lock; only a latch. The shower was cold in the evening and the water didn’t drain out of the sink.
4,0 Okay
Pros: The location is fantastic, in the heart of Old San Juan, very beautiful area. Friendly staff, the service was not the one you expect from a great hotel, but they were nice and helpful. The room was large enough, the bathroom was fine despite the fact it needed a little refresh.
Cons: The hotel looks dated. The mold smell all over the hotel is horrible. I am sure the hotel was clean, but because it looks dated and it smells very bad then you get this impression that the place is dirty. The lighting in the room was through very white cold light bulbs so the atmosphere was very clinical and cold. No nice decoration or wall paper to make the place look welcoming. No iron in the room. Impossible to control the AC from the bedroom, I was too cold most of my stay. Worse of all: the room was not sound proof at all, and through the door separating my room to next room I could hear any conversation or noise from my neighbors... it's literally like if they were inside my room. They were not specifically loud but it was like these people were living inside my room, literally. That was absolutely awful! The view from my window was super depressing. Finally, coffee is usually very good in Puerto Rico but in this hotel it was a bad super light and tasteless brew... it was so transparent that it looked liked a tea. I am a coffee lover and this was a huge disappointment.
9,0 Excellent
Pros: It was close to cruise and all the shopping in Old San Juan. The staff was very helpful in assisting with restaurants and places to visit.
Cons: I hated fact that we had actual keys which were difficult to use in doors, often not opening or getting stuck. This was especially difficult for my blind partner who is used to easy swipe keys. This caused him to lose one of the keys which was then thankfully found by one of the staff. We were charged for the lost key but grateful the charges reversed when key was found.
1,0 Poor
Pros: Nothing was what was shown on the photos or reviews
Cons: The room was above the street and noisy all night long no a/c in the room the bath was dirty and was supposed to be a suite with 2 queen beds had 1 bed and 1 twin bed. Place was a dump and not maintained at all.
7,0 Good
Pros: Flexibility, center of Old San Juan.
Cons: Could be nicer. Was outdated.
6,7 Good
Pros: Excellent location inOld San Juan. Could walk everywhere including to pier for cruise.
Cons: Small room with no window; no hot water in shower; very thin walls. Definitely not a suite!
6,8 Good
Pros: The location is very central to visit the Old San Juan area.
Cons: The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.
A stay at S.J. Suites Hotel places you in the heart of San Juan, within a 10-minute walk of San Juan Gate and Port of San Juan. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
With a stay at Monastery Art Suites, you'll be centrally located in San Juan, steps from La Fortaleza - Palacio de Santa Catalina and Chapel of Christ the Savior. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
Overall 7,0 Good
Based on 94 reviews
All reviews
- All reviews
- Couples
Good
6,0
Pros: staff helpful. but not onsite late/early hours. location felt safe. good bathroom/room. comfortable bed.
Good
6,0
Pros: Great location in Old SAN Juan. Lots of bars and restaurants in the area. Room was clean. Bed was very comfortable. Staff very friendly and accommodating.
Okay
5,0
Pros: Quite eclectic- interesting art. Room was very large Views were good
Okay
5,0
Pros: Great Location. Shops and restaurants right outside the entrance. The bathroom was partially updated.
Good
7,1
Pros: Location is amazing.
Excellent
9,4
Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.
Good
7,1
Okay
5,8
Pros: Confortable bed, nice bathroom and clean room.
Excellent
8,0
Pros: The location literally could not be better. There were 10 restaurants within 100 ft of the place. Didnt need a car or any other form of transport for the entire time we were there. This is a boutique hotel. Not new, but lots of character.
Excellent
8,8
Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.
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Details
Reviews
Overall 7,0 Good
Based on 94 reviews
Location
10,0
Value
8,5
Comfort
6,4
Service
6,3
Room
5,7
Cleanliness
3,8
Amenities
3,4
Comfort
6,8
Service
6,4
Room
5,8
Amenities
3,0
6,0 Good
Pros: staff helpful. but not onsite late/early hours. location felt safe. good bathroom/room. comfortable bed.
Cons: place really needed maintenance. looked like it was once a nice place. nice if lounge/bar was operational. really steep steps.
6,0 Good
Pros: Great location in Old SAN Juan. Lots of bars and restaurants in the area. Room was clean. Bed was very comfortable. Staff very friendly and accommodating.
Cons: Missed in the details that there was no elevator. Stairs were a challenge with luggage. Fortunately staff assisted with bags. Room was smaller than expected and the AC was barely adequate.
5,0 Okay
Pros: Quite eclectic- interesting art. Room was very large Views were good
Cons: There were lots of things that didn’t work - elevator, TV, Wifi in the morning, no coffee in the morning. No one at the front desk in the morning. There was no sign on the outside indicating which door led to the hotel. Had to step across wires and pipes to get to the roof terrace.
5,0 Okay
Pros: Great Location. Shops and restaurants right outside the entrance. The bathroom was partially updated.
Cons: We were placed in room 6. The room had no windows to the outside. Small room that felt like you were boxed in. No arm chair to sit down. The flooring was old, chipped and dirty. After walking from the bathroom into the bedroom, my feet were filthy. There was a beautiful framed mirror in the bathroom, but the mirror glass was so old I could barely see through it to shave, and my wife could not use it to apply her makeup.
7,1 Good
Pros: Location is amazing.
Cons: The main gate looks like a ruin. And locked! I had to go to the next cafe and wait for hotel’s stuff coming. The gate needs open code, but hotel didn’t send it to me before my arrival. And no elevator.
9,4 Excellent
Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.
Cons: There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
7,1 Good
Pros:
Cons: There was no water in the place for almost the entire stay. They didn make any alternate arrangements too.
5,8 Okay
Pros: Confortable bed, nice bathroom and clean room.
Cons: Too small for the price... Staff was unknowlegable about the area places to go... When they were explaining the room and amenities they told us the price if we “stole” something. There are so many respectful ways to tell if something is missing or broken... But stolen!? God... they need to be trained better.
8,0 Excellent
Pros: The location literally could not be better. There were 10 restaurants within 100 ft of the place. Didnt need a car or any other form of transport for the entire time we were there. This is a boutique hotel. Not new, but lots of character.
Cons: Tad bit pricey, but probably justifiable. Didnt clean the room- although we were there for only 2 nights. Also, the toilet thing is hard to get used to. Can not flush paper down, so have to put it in the trash can.
8,8 Excellent
Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.
Cons: Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
With a stay at Monastery Art Suites, you'll be centrally located in San Juan, steps from La Fortaleza - Palacio de Santa Catalina and Chapel of Christ the Savior. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
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Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- La Rogativa Statue
- Casa Alcaldía de San Juan
- El Arsenal