Best San Juan hotels near El Arsenal
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Overall 9,3 Excellent
Based on 269 reviews
All reviews
- All reviews
- Couples
Okay
4,0
Pros: Location.
Good
7,5
Pros: I stayed before , this is my third time . Place is good
Excellent
10,0
Pros: Everything was perfect.
Good
7,5
Pros: The hotel was quaint and full of style. I liked the deco. The complimentary breakfast was really good too.
Excellent
10,0
Pros: Great breakfast
Excellent
10,0
Pros: Very charming, romantic
Excellent
10,0
Pros: I loved the cleanliness of the rooms, the excellent service. The architecture of the hotel, and its impressive rooftop. It is very romantic. I will definitely be back.
Excellent
10,0
Pros: The staff was wonderful, making sure we had all we needed and giving recommendations for where to go. The breakfast was just standard continental fare, but the presentation was very fancy and it was filling! We loved the coffee, so delicious! The location was perfect for exploring Old San Juan, and the property was beautiful! The courtyard and rooftop terrace were lovely.
Excellent
9,1
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Good
6,7
Pros: The room is very small and dark
Excellent
10,0
Pros: A beautiful boutique hotel in Old San Juan. The architecture and antiques gave it grace and charm. The staff was very friendly and helpful. The location is beautiful and easy to find when wandering around the city streets. The cathedral on the corner is a good landmark. The San Juan gate that leads to the sea is at the end of the street (one over). We would definitely stay again.
Excellent
10,0
Pros: Beautiful rooms and very comfortable bed.
Details
Reviews
Overall 9,3 Excellent
Based on 269 reviews
Location
9,5
Vibe
9,2
Service
9,1
Breakfast
8,7
Amenities
8,5
WiFi
8,3
Room
6,2
Comfort
5,1
Location
9,5
Service
9,2
Vibe
9,1
Amenities
8,8
Breakfast
8,7
Room
5,8
Comfort
5,1
4,0 Okay
Pros: Location.
Cons: Not clean. Male receptionist not very helpful.
7,5 Good
Pros: I stayed before , this is my third time . Place is good
Cons: No hot water after my wife bathed , told the receptionist . Humidifier make lot of sound , I disconnect the unit .
10,0 Excellent
Pros: Everything was perfect.
Cons: N/A
7,5 Good
Pros: The hotel was quaint and full of style. I liked the deco. The complimentary breakfast was really good too.
Cons: The bed was really hard and uncomfortable.
10,0 Excellent
Pros: Great breakfast
Cons:
10,0 Excellent
Pros: Very charming, romantic
Cons: No balcony
10,0 Excellent
Pros: I loved the cleanliness of the rooms, the excellent service. The architecture of the hotel, and its impressive rooftop. It is very romantic. I will definitely be back.
Cons:
10,0 Excellent
Pros: The staff was wonderful, making sure we had all we needed and giving recommendations for where to go. The breakfast was just standard continental fare, but the presentation was very fancy and it was filling! We loved the coffee, so delicious! The location was perfect for exploring Old San Juan, and the property was beautiful! The courtyard and rooftop terrace were lovely.
Cons: Would have enjoyed seeing a couple more options on the breakfast menu, maybe some local pastries; but there wasn't anything I actively disliked about our stay!
9,1 Excellent
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Cons: A little dusty, but everything else was very nice and cozy.
6,7 Good
Pros: The room is very small and dark
Cons: The building itself is lovely and has lots of history behind
10,0 Excellent
Pros: A beautiful boutique hotel in Old San Juan. The architecture and antiques gave it grace and charm. The staff was very friendly and helpful. The location is beautiful and easy to find when wandering around the city streets. The cathedral on the corner is a good landmark. The San Juan gate that leads to the sea is at the end of the street (one over). We would definitely stay again.
Cons:
10,0 Excellent
Pros: Beautiful rooms and very comfortable bed.
Cons: The check in experience was confusing and parking was a hassle.
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Overall 9,2 Excellent
Based on 1 049 reviews
All reviews
- All reviews
- Families
- Couples
Good
6,7
Pros: The property is beautiful, rooms are spacious and luxurious, with comfortable beds and extra services that add to the experience, such as a 24/7 lounge for guests where you can get fresh fruit and water or, if you go at 6, free wine and cheese. The terrace pool and hot tub are very nice.
Excellent
10,0
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Excellent
9,6
Pros: Very warm and comfortable atmosphere. Staff is fabulous. Room was comfortable!
Excellent
10,0
Pros: Excellent service, cleanliness, love the chocolates on the pillows at bedtime, and the wine and cheese reception was perfect!
Excellent
10,0
Pros: Location and bedroom
Excellent
9,6
Pros: Everything!
Excellent
9,2
Pros: Everything was amazing. I did have a bit of a tense check out. I had $60 worth of parking on my bill. My dad who would come by and get me would use the parking across the street and pay the parking attendant $5 to come get me and then we'd go out. We ended up with a $60 bill that i contested and the attended was super unpleasant about it. She did end up taking it off but I thought the whole thing was unnecessary and left a bad taste in my mouth. I will tell you though that aside from that, the whole experience at El Convento was truly spectacular. I loved it and hope to make it an annual ritual. It was truly out of this world. Another note, I deliberately stayed in Old San Juan because I wanted to witness first hand what's been happening in the streets and I can't say enough what an exciting time it was to travel to SJ. I am so proud that I could witness what was happening. Puerto Rico is an amazing place. The world is watching. Thank you for everything.
Excellent
9,6
Pros: Very friendly and accommodating staff! Breakfast was delicious! Nice bonus was rooftop plunge pool. Excellent location in town right near all the major sites.
Excellent
9,6
Pros: They where able to have our room ready early after departure from our cruise. The bell boy was very helpful with writing down a few good local spots to eat. They called our room once in to make sure everything was ok. They offer free coffee and tea, bottles of water and a wine hour at night. I also love the history behind the hotel
Excellent
9,6
Pros: Location is great, but parking is hard to find. Probably the best place to stay in old San Juan.
Okay
4,0
Pros: It's 'charming.'
Excellent
8,8
Pros: Its location
Details
Reviews
Overall 9,2 Excellent
Based on 1 049 reviews
Location
9,6
Bar
9,6
Amenities
9,2
Service
8,9
Value
8,4
Food
8,4
Room
7,5
Breakfast
7,3
WiFi
6,8
Location
9,7
Bar
9,6
Amenities
9,3
Service
9,2
Food
8,6
Room
6,9
Location
9,3
Amenities
9,1
Service
8,7
Value
8,6
Vibe
8,1
Room
6,7
6,7 Good
Pros: The property is beautiful, rooms are spacious and luxurious, with comfortable beds and extra services that add to the experience, such as a 24/7 lounge for guests where you can get fresh fruit and water or, if you go at 6, free wine and cheese. The terrace pool and hot tub are very nice.
Cons: Service is not consistent. For the first night the room was impeccable, the maid even turned on the radio to relaxing music and prepared the bed with chocolates on the pillows. On the second day I had to request maid service because they had not come to the room, and they did the bare minimum to tidy up. On the third date they even forgot a cleaning rag in the sink, and didn't prepare the bed at night. Reviewing service standards would take this beautiful hotel to the next level.
10,0 Excellent
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Cons:
9,6 Excellent
Pros: Very warm and comfortable atmosphere. Staff is fabulous. Room was comfortable!
Cons: Didn’t like the pool area. The Pool is not inviting.
10,0 Excellent
Pros: Excellent service, cleanliness, love the chocolates on the pillows at bedtime, and the wine and cheese reception was perfect!
Cons:
10,0 Excellent
Pros: Location and bedroom
Cons: Food and bar average
9,6 Excellent
Pros: Everything!
Cons:
9,2 Excellent
Pros: Everything was amazing. I did have a bit of a tense check out. I had $60 worth of parking on my bill. My dad who would come by and get me would use the parking across the street and pay the parking attendant $5 to come get me and then we'd go out. We ended up with a $60 bill that i contested and the attended was super unpleasant about it. She did end up taking it off but I thought the whole thing was unnecessary and left a bad taste in my mouth. I will tell you though that aside from that, the whole experience at El Convento was truly spectacular. I loved it and hope to make it an annual ritual. It was truly out of this world. Another note, I deliberately stayed in Old San Juan because I wanted to witness first hand what's been happening in the streets and I can't say enough what an exciting time it was to travel to SJ. I am so proud that I could witness what was happening. Puerto Rico is an amazing place. The world is watching. Thank you for everything.
Cons: See above.
9,6 Excellent
Pros: Very friendly and accommodating staff! Breakfast was delicious! Nice bonus was rooftop plunge pool. Excellent location in town right near all the major sites.
Cons: The view from our room.
9,6 Excellent
Pros: They where able to have our room ready early after departure from our cruise. The bell boy was very helpful with writing down a few good local spots to eat. They called our room once in to make sure everything was ok. They offer free coffee and tea, bottles of water and a wine hour at night. I also love the history behind the hotel
Cons:
9,6 Excellent
Pros: Location is great, but parking is hard to find. Probably the best place to stay in old San Juan.
Cons:
4,0 Okay
Pros: It's 'charming.'
Cons: Rooms are small and expensive.
8,8 Excellent
Pros: Its location
Cons: N/A
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 7 minutes by foot from San Juan Cathedral. Featured amenities include limo/town car service, a computer station, and express check-in.
Overall 8,8 Excellent
Based on 1 380 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
10,0
Pros: Good breakfast and excellent location
Excellent
8,3
Pros: Staff were great
Excellent
9,2
Pros: Very quaint with lovely decor. Staff were very friendly, attentive and helpful.
Excellent
10,0
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Excellent
10,0
Pros: Very eclectic and great location.
Excellent
10,0
Pros: The room was lovely The staff exceptional
Good
6,7
Pros: Staff
Excellent
10,0
Pros: Excellent location and value is a historic building in the center of old san juan
Excellent
9,6
Pros: The location was awesome. Right in the middle of all the fun!!! The staff was incredible. Super nice, friendly and helpful. I would definitely stay here again!!
Excellent
9,0
Pros: Location and kindness of staff
Excellent
8,3
Pros: Great location. Friendly staff. Eclectic, funky place that was perfect for our needs.
Excellent
9,7
Pros: Customer service. Uniqueness of hotel.
Details
Reviews
Overall 8,8 Excellent
Based on 1 380 reviews
Service
9,5
Location
9,5
Vibe
9,1
WiFi
8,2
Room
6,6
Bar
5,0
Breakfast
4,9
Comfort
4,8
Pool
0,0
Service
9,7
Location
9,5
Vibe
8,9
Room
7,5
Service
9,6
Location
9,3
Vibe
8,9
Amenities
7,5
Room
6,0
Room
5,7
Location
9,4
Service
9,3
Room
5,8
10,0 Excellent
Pros: Good breakfast and excellent location
Cons:
8,3 Excellent
Pros: Staff were great
Cons: Wifi wasn’t that goid
9,2 Excellent
Pros: Very quaint with lovely decor. Staff were very friendly, attentive and helpful.
Cons: There were no external windows in the room but that was as advertised so wasn't really a problem and the 'mock' frosted (lockable) one that opened onto the hallway was a nice touch . Rooms are not as big as you might expect but that's pretty standard for the area.
10,0 Excellent
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Cons:
10,0 Excellent
Pros: Very eclectic and great location.
Cons: A lovely place to stay, friendly staff, great location and yes I would stay again and highly recommend.
10,0 Excellent
Pros: The room was lovely The staff exceptional
Cons: All good
6,7 Good
Pros: Staff
Cons: The room was smelly like mold There was lot of noice both nights
10,0 Excellent
Pros: Excellent location and value is a historic building in the center of old san juan
Cons:
9,6 Excellent
Pros: The location was awesome. Right in the middle of all the fun!!! The staff was incredible. Super nice, friendly and helpful. I would definitely stay here again!!
Cons: NOTHING!! It was great!
9,0 Excellent
Pros: Location and kindness of staff
Cons: Rooms look very old, are small and has old furniture
8,3 Excellent
Pros: Great location. Friendly staff. Eclectic, funky place that was perfect for our needs.
Cons:
9,7 Excellent
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 7 minutes by foot from San Juan Cathedral. Featured amenities include limo/town car service, a computer station, and express check-in.
With a stay at Decanter Hotel, you'll be centrally located in San Juan, steps from San Juan Cathedral and 3 minutes by foot from San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8,8 Excellent
Based on 228 reviews
All reviews
- All reviews
Good
6,3
Pros: Everything was good.
Excellent
10,0
Pros: The Decanter Hotel is right in the middle of Old San Juan. THE perfect location to fully explore what the city has to offer - tours, restaurants, night life. The staff was amazingly helpful and were always on top of everything. I HIGHLY recommend the Decanter to anyone vacationing around Old San Juan.
Excellent
10,0
Pros: Very comfortable, beautiful and excellent location!
Excellent
8,0
Excellent
9,6
Pros: Extremely friendly staff!
Excellent
8,0
Pros: Got the staff was very friendly and helpful
Excellent
10,0
Pros: The location was great. The staff was very knowledgeable and gave us good directions.
Excellent
10,0
Pros: Great location! Friendly staff and very clean room! The hotel is located in the heart of old san juan, walking distance from great restaurants and bars. Would definitively recommend to anyone.
Excellent
10,0
Pros: Air conditioning wonderful bed very very comfortable atmosphere just great location very convenient for San Juan Olde Town highly recommend for future travelers and will return here
Excellent
10,0
Pros: Excellent location, great staff
Details
Reviews
Overall 8,8 Excellent
Based on 228 reviews
Cleanliness
9,2
Comfort
8,7
Location
9,4
Services
8,4
Staff
9,1
Value for money
7,7
6,3 Good
Pros: Everything was good.
Cons: Air conditioning was freezing in room and could not be adjusted down. Even after fan was off. Management attempted to assist to no avai.
10,0 Excellent
Pros: The Decanter Hotel is right in the middle of Old San Juan. THE perfect location to fully explore what the city has to offer - tours, restaurants, night life. The staff was amazingly helpful and were always on top of everything. I HIGHLY recommend the Decanter to anyone vacationing around Old San Juan.
Cons:
10,0 Excellent
Pros: Very comfortable, beautiful and excellent location!
Cons: Nothing
8,0 Excellent
Pros:
Cons: Loud music until after 10 PM. Called cflnt drzk and was told that in Puerto Rico you can play music outside until midnight. No cooperation ... Rooms small and very expensive! Would not recommend this hotel to anyone
9,6 Excellent
Pros: Extremely friendly staff!
Cons: I wish the excellent wine was also sold by the glass and not only by the bottle!
8,0 Excellent
Pros: Got the staff was very friendly and helpful
Cons: I didn’t like the idea that there was no restaurant and your advertising about the wine room was kind of misleading I was looking for an extra winery. And the beds were not too comfortable
10,0 Excellent
Pros: The location was great. The staff was very knowledgeable and gave us good directions.
Cons: Nothing
10,0 Excellent
Pros: Great location! Friendly staff and very clean room! The hotel is located in the heart of old san juan, walking distance from great restaurants and bars. Would definitively recommend to anyone.
Cons:
10,0 Excellent
Pros: Air conditioning wonderful bed very very comfortable atmosphere just great location very convenient for San Juan Olde Town highly recommend for future travelers and will return here
Cons:
10,0 Excellent
Pros: Excellent location, great staff
Cons:
With a stay at Decanter Hotel, you'll be centrally located in San Juan, steps from San Juan Cathedral and 3 minutes by foot from San Juan Gate. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
Overall 8,6 Excellent
Based on 2 975 reviews
All reviews
- All reviews
- Families
- Couples
Good
7,9
Pros: Staff oriented me on facility hours and locations. Room was clean. Friendly staff.
Excellent
10,0
Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.
Excellent
9,6
Pros: Location, room, staff all excellent.
Excellent
10,0
Pros: The rooms are spacious and clean. The location is excellent. We were so close to everything. The view was awesome- we overlooked the cruise port. And the staff was so friendly and helpful.
Mediocre
2,9
Pros: The room was nice enough, and the location was good.
Excellent
10,0
Pros: Loved the location. Access to many places.
Excellent
10,0
Pros: Customer service was nice & the room was really nice, comfort, cozy & clean
Excellent
10,0
Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff
Excellent
10,0
Pros: the old world charm
Excellent
10,0
Pros: Marvelous.
Mediocre
2,0
Pros: The location was awesome.
Excellent
10,0
Pros: every thing was perfect the bed was the most comfortable bed I have ever slept in!!!
Details
Reviews
Overall 8,6 Excellent
Based on 2 975 reviews
Location
9,5
Service
8,0
Comfort
7,9
Room
7,4
Beach
7,0
Breakfast
6,4
Bar
6,3
WiFi
5,9
Value
2,8
Location
9,4
Service
8,3
Room
6,8
Breakfast
6,7
Value
2,9
Location
9,4
Service
7,7
Room
7,1
Vibe
5,7
Value
2,6
7,9 Good
Pros: Staff oriented me on facility hours and locations. Room was clean. Friendly staff.
Cons: Room was in front of an ice making machine and it kept on making noise the whole night. Stayed in room 912 i believe so i kept on hearing noice from other rooms, room next door had some type of blender or something they where constantly using. Also some type of knocking on the wall from the room next door. Other than that the stay was great.
10,0 Excellent
Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.
Cons: The hotel staff was friendly enough but not enough to give you that we want you to be here vibe.
9,6 Excellent
Pros: Location, room, staff all excellent.
Cons: A bit expensive the stay, parking and breakfast.
10,0 Excellent
Pros: The rooms are spacious and clean. The location is excellent. We were so close to everything. The view was awesome- we overlooked the cruise port. And the staff was so friendly and helpful.
Cons: Better coffee in the room.
2,9 Mediocre
Pros: The room was nice enough, and the location was good.
Cons: All facilities stated on the website were NOT available. It stated in room -dining but this was not available. Stated main restaurant was open till 10:30pm for dinner but it was not open at all. We came back from dinner to get a drink from the bar at 10:50pm and it was closed even though website stated it was open until midnight. Room facilities for a suite were very basic, with no mini bar and only an old coffee machine (with coffee for only one person?) and only one robe. I would of expected facilities for two! Furthermore the gentleman on reception was extremely rude and unhelpful - he is not made for front of house! We complained about his attitude and asked to speak to the manager. The manager was much more helpful and communicated well with us and recommended a great restaurant. Breakfast service is poor with limited options. To sum up, I would not stay here again! My score 1/10! The hotel couldn’t be more unhelpful and unaccommodating if they tried!
10,0 Excellent
Pros: Loved the location. Access to many places.
Cons: One of the male wait staffs in restaurant was not the friendliest. He did not remove plate from table from one of friends buffet so it sat in front of his wife. She picked a piece of bacon off of it and he charged them for two buffets. Felt that was wrong. Plus she self served her own water to top it off. That was only bad experience. At first did not give me a room with ocean view, but corrected it.
10,0 Excellent
Pros: Customer service was nice & the room was really nice, comfort, cozy & clean
Cons:
10,0 Excellent
Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff
Cons: no
10,0 Excellent
Pros: the old world charm
Cons: having to park so far away
10,0 Excellent
Pros: Marvelous.
Cons: N/A
2,0 Mediocre
Pros: The location was awesome.
Cons: The power went out twice during our stay. My card was charged additional charges without my knowledge or consent. I called the hotel and the front desk said the charges should have been discussed with me at check in and check out. This did not occur.
10,0 Excellent
Pros: every thing was perfect the bed was the most comfortable bed I have ever slept in!!!
Cons: I didn't have a view but it didn't matter we walked all over town!
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 5 minutes by foot from Convento de Los Dominicos. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
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Overall 8,6 Excellent
Based on 697 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: The cleaness and the people!
Excellent
9,6
Pros: Excellent location and accommodations!
Excellent
8,0
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Excellent
10,0
Pros: Great location, friendly staff, close to everything
Good
7,9
Pros: The elevator was an issue if your staying on the 3 floor or up need to use the stairs all the time because the elevator was too slow and no working properly.
Excellent
9,6
Pros: The rooms were spacious. The staff were very helpful. The breakfast was yummy. It was a a great location in old town. Don't forget to see the view from the roof.
Excellent
9,2
Pros: everything else was great
Good
7,0
Excellent
10,0
Pros: This is a quaint hotel with beautiful accommodations! It is very authentic and located in a beautiful area in Old San Juan. We had a king room and were pleasantly surprised to open the door to what looked like a suite to us! It had an additional room for sitting wit a couch and lovely furnishings. The doors and windows are beautiful. This is old world charm. The rooftop deck was also lovely with its plunge infinity pool that overlooks the city. The staff was FABULOUS! Everyone was polite, kind, and seemed to go out of their way to help us! We would definitely recommend this hotel to anyone! If we go back to San Juan, we will be back to La Terraza!
Excellent
8,8
Pros: Excellent location, and very nice rooftop pool(There is a bar up there too but apparently not open during the slow season). Never had breakfast here so not aware of the quality. If you can, ask for rooms 221 or 321 as they are facing the street and have really nice balconies. Also, if you have a rental car, you can only park on the streets of old San Juan until 6:00 at night. If you do after, it is a $250 ticket. There is a lot down closer to the ferry terminal that charges $3 every time you go in and out or $3 for the day if you don't move it.
Excellent
8,8
Pros: Fantastic location and the staff were very helpful and accommodating, as we had arrived early from a cruise. Everything was within walking distance, which was wonderful with a large group. Gorgeous hotel located right in old san juan.
Okay
5,0
Pros: Quick access to palomino island
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Details
Reviews
Overall 8,6 Excellent
Based on 697 reviews
Vibe
9,1
Location
9,0
Service
8,4
WiFi
8,2
Amenities
7,4
Room
7,0
Breakfast
6,1
Location
8,9
Vibe
8,7
Service
8,4
Amenities
7,9
Room
7,3
Breakfast
6,5
Comfort
6,2
Location
8,8
Service
8,7
Comfort
6,5
Room
6,0
Value
5,6
Pool
5,1
10,0 Excellent
Pros: The cleaness and the people!
Cons: None
9,6 Excellent
Pros: Excellent location and accommodations!
Cons:
8,0 Excellent
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Cons: Water in the bathroom was lukewarm at most. Breakfast service was extremely slow and food quality was poor.
10,0 Excellent
Pros: Great location, friendly staff, close to everything
Cons: N/a
7,9 Good
Pros: The elevator was an issue if your staying on the 3 floor or up need to use the stairs all the time because the elevator was too slow and no working properly.
Cons: The elevator and breakfast
9,6 Excellent
Pros: The rooms were spacious. The staff were very helpful. The breakfast was yummy. It was a a great location in old town. Don't forget to see the view from the roof.
Cons: The water pressure was a little low in the shower.
9,2 Excellent
Pros: everything else was great
Cons: the staff wouldn't pick up the front desk
7,0 Good
Pros:
Cons: The WiFi was broken for an entire day and when traveling for business this is critical.
10,0 Excellent
Pros: This is a quaint hotel with beautiful accommodations! It is very authentic and located in a beautiful area in Old San Juan. We had a king room and were pleasantly surprised to open the door to what looked like a suite to us! It had an additional room for sitting wit a couch and lovely furnishings. The doors and windows are beautiful. This is old world charm. The rooftop deck was also lovely with its plunge infinity pool that overlooks the city. The staff was FABULOUS! Everyone was polite, kind, and seemed to go out of their way to help us! We would definitely recommend this hotel to anyone! If we go back to San Juan, we will be back to La Terraza!
Cons: The elevator was a little slow, but we didn't care! Everything else was stunning!!
8,8 Excellent
Pros: Excellent location, and very nice rooftop pool(There is a bar up there too but apparently not open during the slow season). Never had breakfast here so not aware of the quality. If you can, ask for rooms 221 or 321 as they are facing the street and have really nice balconies. Also, if you have a rental car, you can only park on the streets of old San Juan until 6:00 at night. If you do after, it is a $250 ticket. There is a lot down closer to the ferry terminal that charges $3 every time you go in and out or $3 for the day if you don't move it.
Cons: That the rooftop bar was not open.
8,8 Excellent
Pros: Fantastic location and the staff were very helpful and accommodating, as we had arrived early from a cruise. Everything was within walking distance, which was wonderful with a large group. Gorgeous hotel located right in old san juan.
Cons:
5,0 Okay
Pros: Quick access to palomino island
Cons: Having to take funicular to get up to main hotel Area. It could take almost 30 minutes to get from room to lobby. It broke down on our last day and had to take shuttle. Food at hotel restaurants was way overpriced (I expected) bur quality was very poor
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 5 minutes by foot from Convento de Los Dominicos. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be within a 5-minute walk of Convento de Los Dominicos and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Overall 8,5 Excellent
Based on 429 reviews
All reviews
- All reviews
- Couples
Excellent
8,8
Pros: Such a magical inn! Thoroughly enjoyed hearing beautiful piano music floating down to my room one morning. Wonderful place for those adventurous and creative souls who love getting off the beaten path and can appreciate the uniqueness and history of this inn.
Excellent
9,6
Excellent
10,0
Pros: Extremely interesting small hotel. Like staying in a museum. Beauty in every corner. The location is perfect, very close walks to everything. And the bar with live jazz was the icing on the cake.
Excellent
10,0
Pros: Fancy old-fashioned decoration, lots of painting and sculpture , love it
Excellent
10,0
Pros: July 2019 - This place was very cool to explore. There's always someplace new you haven't looked. From the amazing parrots, the piano bar, sweeping views of Old Town San Juan. Even the pool was like nothing I'd ever seen before. If you like distinctive, unique, even a little quirky - boutique Inns, this place is for you. If you're an awards-points, big-chain hotel, kind of traveler, there are a million other places to stay, where you will get the exact experience you expect...every time. However, for a little adventure, this place is it. The staff at The Gallery Inn was super friendly, helpful, like all those we met in Puerto Rico. Snuggled in between the two Major Forts, the location is an easy walk to any place you want to go in Old Town.
Excellent
9,2
Pros: Unique. Eccentric. Great staff. Location.
Excellent
10,0
Pros: The property was amazing - the most unique hotel/inn that I have ever visited. From the numerous courtyards and sitting areas, to the beautiful pool, and of course the amazing collection of art and sculpture, it was just incredible. The room was so charming, and blended the historical elements of the inn with beautiful artwork and decor. We were also fortunate enough to have a balcony overlooking the sea. Spent every evening relaxing in the Cannon Room listening to music and visiting with other guests. The location is terrific as well - all of the best restaurants, bars and shops are easily within walking distance. I really can't say enough good things about our experience. You do forgo some of the conveniences of newer hotels (for example, no elevators - but this building dates to the 1700s!), but the beauty and character more than make up for this. My wife and I can't wait to return to the inn and Old San Juan.
Excellent
8,3
Pros: The quirky & beautiful historic setting of the 4 villas with balconies & courtyards was delightful. Always a shady, cool place to be found to sit & contemplate.
Okay
5,4
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Excellent
9,6
Pros: Everything beautiful
Excellent
9,6
Pros: I absolutely LOVE the "indoor/outdoor" living throughout this property! Trees, gardens, sitting areas, fountains, decks, live BIRDS, terraces and even a pool are all uniquely intertwined throughout the compound. Live music is performed every night of the week and emphasizes the owners passion for the arts! It really is a magical little sprawling compound nestled between the 2 spectacular historical forts in Old San Juan. Plan to grab a night cap in the bar while you enjoy the gifted and talented local musicians nightly. The breakfast is fabulous! Basic for free; with made to order for minimal up-charge. LOVE the unique ambiance in every nook and cranny! Feels like and old castle! MUST explore hotel and go to rooftop at sunset. MAGNIFICENT PANORAMIC VIEWS of the island!!! Staff are so kind and always willing to help with everything! We were graciously upgraded to a gorgeous suite call "the Print" without asking! (Don't you just LOVE when THAT happens?) I WILL def return! New favorite boutique hotel in PR. Historic, old world charm, every room has it's own quirky, and completely unique design. Don't think twice! Book now!
Details
Reviews
Overall 8,5 Excellent
Based on 429 reviews
Vibe
8,7
Service
8,6
Location
8,5
Amenities
6,4
Room
5,6
Value
3,6
Food
3,3
Cleanliness
3,1
Breakfast
2,8
WiFi
0,0
Location
8,8
Vibe
8,5
Amenities
6,9
Room
5,1
Breakfast
2,6
8,8 Excellent
Pros: Such a magical inn! Thoroughly enjoyed hearing beautiful piano music floating down to my room one morning. Wonderful place for those adventurous and creative souls who love getting off the beaten path and can appreciate the uniqueness and history of this inn.
Cons: Wouldn’t be good for those who have balance issues or difficulty with uneven surfaces, but then, it’s part of the character of this place.
9,6 Excellent
Pros:
Cons: I’m writing this review with our upgraded room in mind (Hector A) with the ocean view just because we stayed in the room Jan Marie at first and the lighting was really bad! The room itself wasn’t the best and the “garden view” wasn’t really a garden view. What made us upgrade our room was finding a dead cockroach under our table :(. Our friends had the ocean view room and we loved it. It was so different than the downstairs. The toilet paper was even better quality haha. To sum it up, the staff was first class, the hotel itself and the tropical parrots that live in it were stunning, and you can’t go wrong unless you settle for one of the cheaper rooms.
10,0 Excellent
Pros: Extremely interesting small hotel. Like staying in a museum. Beauty in every corner. The location is perfect, very close walks to everything. And the bar with live jazz was the icing on the cake.
Cons: Nothing.
10,0 Excellent
Pros: Fancy old-fashioned decoration, lots of painting and sculpture , love it
Cons:
10,0 Excellent
Pros: July 2019 - This place was very cool to explore. There's always someplace new you haven't looked. From the amazing parrots, the piano bar, sweeping views of Old Town San Juan. Even the pool was like nothing I'd ever seen before. If you like distinctive, unique, even a little quirky - boutique Inns, this place is for you. If you're an awards-points, big-chain hotel, kind of traveler, there are a million other places to stay, where you will get the exact experience you expect...every time. However, for a little adventure, this place is it. The staff at The Gallery Inn was super friendly, helpful, like all those we met in Puerto Rico. Snuggled in between the two Major Forts, the location is an easy walk to any place you want to go in Old Town.
Cons:
9,2 Excellent
Pros: Unique. Eccentric. Great staff. Location.
Cons: A lot of steps. Everything is on a different level.
10,0 Excellent
Pros: The property was amazing - the most unique hotel/inn that I have ever visited. From the numerous courtyards and sitting areas, to the beautiful pool, and of course the amazing collection of art and sculpture, it was just incredible. The room was so charming, and blended the historical elements of the inn with beautiful artwork and decor. We were also fortunate enough to have a balcony overlooking the sea. Spent every evening relaxing in the Cannon Room listening to music and visiting with other guests. The location is terrific as well - all of the best restaurants, bars and shops are easily within walking distance. I really can't say enough good things about our experience. You do forgo some of the conveniences of newer hotels (for example, no elevators - but this building dates to the 1700s!), but the beauty and character more than make up for this. My wife and I can't wait to return to the inn and Old San Juan.
Cons: I feel petty stating that the WiFi coverage in the rooms wasn't very good - my guess is that the construction of the hotel likely makes signal coverage difficult. Other than that, my only other recommendation would be to include some fresh fruit or pastries at the morning breakfast. But beyond these two minor issues no complaints at all!
8,3 Excellent
Pros: The quirky & beautiful historic setting of the 4 villas with balconies & courtyards was delightful. Always a shady, cool place to be found to sit & contemplate.
Cons: The old nature of the property doesn't lend itself well to extreme cleanliness, but we did feel it was a little grubby in some areas, such as the bathrooms.
5,4 Okay
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Cons: The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
9,6 Excellent
Pros: Everything beautiful
Cons:
9,6 Excellent
Pros: I absolutely LOVE the "indoor/outdoor" living throughout this property! Trees, gardens, sitting areas, fountains, decks, live BIRDS, terraces and even a pool are all uniquely intertwined throughout the compound. Live music is performed every night of the week and emphasizes the owners passion for the arts! It really is a magical little sprawling compound nestled between the 2 spectacular historical forts in Old San Juan. Plan to grab a night cap in the bar while you enjoy the gifted and talented local musicians nightly. The breakfast is fabulous! Basic for free; with made to order for minimal up-charge. LOVE the unique ambiance in every nook and cranny! Feels like and old castle! MUST explore hotel and go to rooftop at sunset. MAGNIFICENT PANORAMIC VIEWS of the island!!! Staff are so kind and always willing to help with everything! We were graciously upgraded to a gorgeous suite call "the Print" without asking! (Don't you just LOVE when THAT happens?) I WILL def return! New favorite boutique hotel in PR. Historic, old world charm, every room has it's own quirky, and completely unique design. Don't think twice! Book now!
Cons: Very difficult to find with the given address; signage is not great but that's typical of Old San Juan. MUST know it's the GREEN building at the tiny side street directly opposite the main sign for the infamous "La Perla" (a "unique" waterfront shanty town that keeps to themselves; you do NOT want to enter for any reason!). Buzz the gated door facing the ocean and go up the stairs to a magical experience! Other than difficulty finding it initially, THAT is THE ONLY negative! To fairly represent, I was traveling with my college roommate/nurse and she had a difficult time appreciating the "character"; she could only see the "old"; BUT she was physically unable to climb all the steps to fully explore so she missed a lot. (No elevator, so be prepared for lots of cool quirky stairs!) Just wished we stayed for 2 nights prior to our cruise!
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be within a 5-minute walk of Convento de Los Dominicos and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8,2 Excellent
Based on 921 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Okay
5,8
Pros: Location. Very central
Excellent
10,0
Pros: the staff of the hotel were always very receptive and helpful. the location could not be any better!
Excellent
10,0
Pros: The location was great comfortable limpio organized Buena atencion
Good
6,0
Pros: Very helpful desk staff. Good wifi.
Good
7,1
Pros: The room was amazing. The location was good.
Excellent
10,0
Pros: Great location
Good
7,9
Pros: Great location and nice staff. The hotel has character.
Mediocre
2,0
Pros: The location was good.
Good
6,7
Pros: We were shifted to Casablanca hotel people were friendly elevator was a plus
Excellent
8,3
Pros: Very spacios rooms and perfect location!
Excellent
10,0
Pros: Loved the property. Loved the location, close to the cruise for our return stay after our 7 day cruise, convenient to everything we wanted to see in old San Juan. Price was reasonable. Staff was fantastic!!
Good
7,9
Pros: Love the room and the hotel decoration. Great for rest and spending quality time.
Details
Reviews
Overall 8,2 Excellent
Based on 921 reviews
Location
9,2
Service
8,7
WiFi
6,2
Room
4,9
Amenities
3,4
Breakfast
1,2
Location
9,4
Service
8,6
Room
3,9
Comfort
3,8
Amenities
3,5
Room
4,3
Location
9,3
5,8 Okay
Pros: Location. Very central
Cons: No hot water in the shower. Reported it and not fixed on time. The place needs to be refurbished and deep cleaned. chair in room had stains. Shower door was missing and they improvised by adding a curtain. There is no privacy in bathroom because there is a glass window next to door, which happened to be broken. The A/C was hard to control. I couldn’t find the auto mode do the unit was at full blast all night ( noisy). The rooftop “pool” is a joke. It is just a bathtub outdoors.
10,0 Excellent
Pros: the staff of the hotel were always very receptive and helpful. the location could not be any better!
Cons: this is not a downside for me, but for some people it might be: the hotel does not have an elevator! So pack lightly!
10,0 Excellent
Pros: The location was great comfortable limpio organized Buena atencion
Cons:
6,0 Good
Pros: Very helpful desk staff. Good wifi.
Cons: Truly disappointing shower with only very short bursts of scalding hot water but most of the time a trickle of freezing water.
7,1 Good
Pros: The room was amazing. The location was good.
Cons: There was construction in the building and we were not notified before our arrival. On our first day, the contruction started at 7:30 AM, so we complained to the front desk (as we were on vacations and not thinking on waking up that early), and the following days we didnt have that problem. However, I was a little sick as there was a good amount of dust in the buiding.
10,0 Excellent
Pros: Great location
Cons:
7,9 Good
Pros: Great location and nice staff. The hotel has character.
Cons: I was on the 4th floor and there is no elevator. The guy st front desk carried up my suitcase, which was very nice. The worst part is that my air conditioning did not work well, so my room was warm all the time. With the humidity so high, I would have liked to really cool off in my room
2,0 Mediocre
Pros: The location was good.
Cons: We had NO HOT WATER and we got bug bites from staying there. I spoke with management on four separate occasions. Nothing was done. We paid an inordinate amount for a room in which we could not shower for 3 days and we feel cheated.
6,7 Good
Pros: We were shifted to Casablanca hotel people were friendly elevator was a plus
Cons: Housekeeping could have been better o
8,3 Excellent
Pros: Very spacios rooms and perfect location!
Cons: We knew that there wasn’t an elevator but there are a lot of stairs. The rest everything was good
10,0 Excellent
Pros: Loved the property. Loved the location, close to the cruise for our return stay after our 7 day cruise, convenient to everything we wanted to see in old San Juan. Price was reasonable. Staff was fantastic!!
Cons: We stayed on the 3rd floor, so our only problem was the 50 stair steps up and down to our room, but the staff helped us with our luggage up and down.
7,9 Good
Pros: Love the room and the hotel decoration. Great for rest and spending quality time.
Cons: My floor smell like cigarette, the bathroom and bath were small and all the water came out.
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
With a stay at Hotel Plaza De Armas Old San Juan in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and 3 minutes by foot from La Fortaleza - Palacio de Santa Catalina. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 7,9 Good
Based on 464 reviews
All reviews
- All reviews
- Couples
- Families
Good
6,3
Okay
4,2
Pros: Cheap hotel one step above a hostel.
Excellent
8,0
Pros: It is close to the ship! All the shops and the plaza
Good
7,9
Pros: The small windowless rooms are bad. For a couple dollars book a suit you will be much more comfortable. Had 1 issue and Michael the manager took care of it. Had a great time, hotel is dated but very nice and in the center of everything going on. Had a very nice stay.
Excellent
8,3
Pros: The hot and cold water in the shower was excellent
Excellent
9,6
Pros: I love Staff
Okay
5,0
Pros: Location
Excellent
9,6
Pros: First floor rooms are beautiful and more comfort.
Excellent
9,2
Pros: location very good, very clean and very friendly staff.
Excellent
10,0
Pros: We were very surprised by this hotel. It is in the perfect location to explore Old San Juan. Our room was comfortable and I loved the balcony overlooking the plaza! One thing to note: there is no closet in the King Room w/Balcony. Also the water in the shower goes from hot to cold for no reason, but then comes back to hot within a minute. The staff were very friendly and the price was right. Even with the two items I mentioned, will definitely stay here again. Oh, and did I mention the 1921 elevator? It's cute, but it is actually faster to take stairs!
Okay
4,6
Pros: Location, Location, Location!
Good
6,2
Pros: Location was great
Details
Reviews
Overall 7,9 Good
Based on 464 reviews
Location
9,4
Service
8,8
Food
8,4
Room
3,8
Breakfast
3,1
WiFi
1,4
Location
9,4
Service
8,8
Vibe
5,0
Comfort
4,8
Room
4,4
Location
9,1
Service
8,9
Room
2,9
6,3 Good
Pros:
Cons: No hot water in showers. Nothing else mattered
4,2 Okay
Pros: Cheap hotel one step above a hostel.
Cons:
8,0 Excellent
Pros: It is close to the ship! All the shops and the plaza
Cons: Towels and loud AC
7,9 Good
Pros: The small windowless rooms are bad. For a couple dollars book a suit you will be much more comfortable. Had 1 issue and Michael the manager took care of it. Had a great time, hotel is dated but very nice and in the center of everything going on. Had a very nice stay.
Cons: Size of the inside windowless room. Upgraded to suit for less than 30.00
8,3 Excellent
Pros: The hot and cold water in the shower was excellent
Cons: It was sometimes a little too cold
9,6 Excellent
Pros: I love Staff
Cons: Need Parking Area
5,0 Okay
Pros: Location
Cons: Beds Warm room
9,6 Excellent
Pros: First floor rooms are beautiful and more comfort.
Cons: $ price change on a weeckly basic.
9,2 Excellent
Pros: location very good, very clean and very friendly staff.
Cons: tv didnt work properly, no shampoo in room.
10,0 Excellent
Pros: We were very surprised by this hotel. It is in the perfect location to explore Old San Juan. Our room was comfortable and I loved the balcony overlooking the plaza! One thing to note: there is no closet in the King Room w/Balcony. Also the water in the shower goes from hot to cold for no reason, but then comes back to hot within a minute. The staff were very friendly and the price was right. Even with the two items I mentioned, will definitely stay here again. Oh, and did I mention the 1921 elevator? It's cute, but it is actually faster to take stairs!
Cons:
4,6 Okay
Pros: Location, Location, Location!
Cons: Room.
6,2 Good
Pros: Location was great
Cons:
With a stay at Hotel Plaza De Armas Old San Juan in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and 3 minutes by foot from La Fortaleza - Palacio de Santa Catalina. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
A restored classical building located in the heart of Old San Juan city and within walking distance of the most important historical sites in Old San Juan, Puerto Rico. Our hotel is located in the center of the culinary district SOFO (South of Fortaleza street) where some of the best restaurants and bars of the island are located. Come and experience our unique and personalized services with an European ambiance.
Overall 7,6 Good
Based on 887 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10,0
Pros: It was in a great location in san juan. Stayed one night before and after cruise. Walked about 4 blocks to the hotel from the cruise ports. Great shopping area(local and us based stores). Also the drugstores (Walgreens and cvs)sell liquor and wine too. nice restaurant on rooftop of hotel with great drink specials and good food. Very nice friendly atmosphere. Check in staff Carlos and Wanda was very nice and professional. Hotel is not too big so the atmosphere is very quiet. There are a lot of things to do in this area that does not require a car or taxi since alot of things are walking distance. So if you want to relax in the park to live music, hang out and have drinks on the sidewalk, or watch the cruise ships come and go, then you should definitely come stay here. Will definitely stay here again.
Good
7,9
Pros: Location was great. Restaurant lunch was great.
Excellent
10,0
Pros: Great location,clean
Excellent
9,6
Pros: Great location and the staff is super friendly. Love the late check in. Very convenient!
Okay
4,0
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Excellent
9,0
Pros: We picked this hotel because we were in San Juan for one day before our cruise. We wanted a hotel in the middle of old San Juan in walking distance to all the sights, but also under 100$ as we are budget travelers. This hotel fit the bill, reminding me of many of the family owned hotels we have stayed at in Europe. The staff was friendly, the room clean and comfortable, they had an excellent roof top restaurant. Additionally, we were able to leave our luggage there the next day after we checked out while we went on a tour before we could check in for the cruise.
Good
7,9
Pros: Very nice , clean and friendly staff
Excellent
9,6
Pros: Great location, friendly staff and a great restaurant at the top of the hotel.
Excellent
9,6
Pros: Centrally located, very friendly & helpful staff. Wonderful restaurant Rooftop.
Okay
4,6
Pros: Only good thing was hotel location
Excellent
9,6
Pros: Perfect location for us!
Excellent
8,0
Pros: Location and friendliness of staff
Details
Reviews
Overall 7,6 Good
Based on 887 reviews
Food
9,6
Bar
9,5
Location
9,3
Service
7,5
WiFi
7,1
Cleanliness
4,8
Breakfast
4,5
Room
4,0
Comfort
2,9
Food
9,6
Location
9,3
Service
7,4
Vibe
4,6
Room
3,6
Food
9,6
Location
9,5
Service
7,8
Cleanliness
4,5
Room
3,5
Comfort
2,4
Service
7,5
10,0 Excellent
Pros: It was in a great location in san juan. Stayed one night before and after cruise. Walked about 4 blocks to the hotel from the cruise ports. Great shopping area(local and us based stores). Also the drugstores (Walgreens and cvs)sell liquor and wine too. nice restaurant on rooftop of hotel with great drink specials and good food. Very nice friendly atmosphere. Check in staff Carlos and Wanda was very nice and professional. Hotel is not too big so the atmosphere is very quiet. There are a lot of things to do in this area that does not require a car or taxi since alot of things are walking distance. So if you want to relax in the park to live music, hang out and have drinks on the sidewalk, or watch the cruise ships come and go, then you should definitely come stay here. Will definitely stay here again.
Cons: Nothing
7,9 Good
Pros: Location was great. Restaurant lunch was great.
Cons:
10,0 Excellent
Pros: Great location,clean
Cons:
9,6 Excellent
Pros: Great location and the staff is super friendly. Love the late check in. Very convenient!
Cons:
4,0 Okay
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Cons: We were given a handicap accessible room with one full size bed and NO window! I had reserved a regular room with a queen size bed! My son n I Were obliged to take the room because it was late, we were told there weren't any more available!
9,0 Excellent
Pros: We picked this hotel because we were in San Juan for one day before our cruise. We wanted a hotel in the middle of old San Juan in walking distance to all the sights, but also under 100$ as we are budget travelers. This hotel fit the bill, reminding me of many of the family owned hotels we have stayed at in Europe. The staff was friendly, the room clean and comfortable, they had an excellent roof top restaurant. Additionally, we were able to leave our luggage there the next day after we checked out while we went on a tour before we could check in for the cruise.
Cons:
7,9 Good
Pros: Very nice , clean and friendly staff
Cons: Location
9,6 Excellent
Pros: Great location, friendly staff and a great restaurant at the top of the hotel.
Cons: Hotel room had a slight damp smell.
9,6 Excellent
Pros: Centrally located, very friendly & helpful staff. Wonderful restaurant Rooftop.
Cons: No king size beds
4,6 Okay
Pros: Only good thing was hotel location
Cons: The room we were put in was very very small. I'm not sure the bed was even as big as a twin bed. Bathroom was so small could barely get in shower because door almost hit the vanity
9,6 Excellent
Pros: Perfect location for us!
Cons: A little overpriced!
8,0 Excellent
Pros: Location and friendliness of staff
Cons: New carpet.
A restored classical building located in the heart of Old San Juan city and within walking distance of the most important historical sites in Old San Juan, Puerto Rico. Our hotel is located in the center of the culinary district SOFO (South of Fortaleza street) where some of the best restaurants and bars of the island are located. Come and experience our unique and personalized services with an European ambiance.
Overall 8,9 Excellent
Based on 3 reviews
Excellent
9,1
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Excellent
8,0
Pros: staff & location
Excellent
9,7
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Details
Reviews
Overall 8,9 Excellent
Based on 3 reviews
9,1 Excellent
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Cons:
8,0 Excellent
Pros: staff & location
Cons:
9,7 Excellent
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Cons:
Overall 8,8 Excellent
Based on 3 reviews
Excellent
10,0
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Excellent
9,4
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Good
7,0
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Details
Reviews
Overall 8,8 Excellent
Based on 3 reviews
10,0 Excellent
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Cons:
9,4 Excellent
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Cons: Nothing
7,0 Good
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Cons: share the bathroom (because this hotel is cheap)
With a stay at Monastery Art Suites, you'll be centrally located in San Juan, steps from La Fortaleza - Palacio de Santa Catalina and Chapel of Christ the Savior. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
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Overall 7,1 Good
Based on 87 reviews
All reviews
- All reviews
Excellent
9,6
Pros: Great spot. The room had a modern but very comfortable look. Everything worked without issues. Technology (Apple TV, internet, etc) was a plus.
Mediocre
3,3
Pros: The location, close to everything in Viejo San Juan.
Okay
5,8
Okay
5,8
Pros: The location is amazing. The view is wonderful. the suit was large.
Excellent
9,4
Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.
Okay
5,8
Pros: Confortable bed, nice bathroom and clean room.
Okay
5,0
Pros: We stayed here for one night prior to a cruise. This location in old town San Juan was convenient to historic sites, the cruise terminal and many restaurants and shops. This hotel has a pretty ocean view from the rooftop, and a fun and unique style. Staff was very helpful.
Excellent
9,6
Pros: Locations
Excellent
8,8
Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.
Good
7,9
Pros: Location in old San Juan was perfect! The person who worked there was trying their best to make us comfortable. For a one night only before a cruise it’s good for the price.
Okay
4,6
Pros: Location
Good
7,1
Pros: Location is amazing.
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Details
Reviews
Overall 7,1 Good
Based on 87 reviews
Location
10,0
Service
7,0
Comfort
5,6
Amenities
5,3
Room
4,8
Cleanliness
2,9
9,6 Excellent
Pros: Great spot. The room had a modern but very comfortable look. Everything worked without issues. Technology (Apple TV, internet, etc) was a plus.
Cons: The stairs up to the room will be an issue for those with mobility problems but a light exercise for those who need some more steps during the day.
3,3 Mediocre
Pros: The location, close to everything in Viejo San Juan.
Cons: The room was dirty all throughout (floor/walls), there was humidity in the ceilings. The shower was clogged with hair. Towels and sheets were stained. Some lighting fixtures were not functioning. Air conditioning was okay. Lack of services and personnel.
5,8 Okay
Pros:
Cons: The TV didn’t work. I asked for a room on the first floor not knowing that that would be one flight up. The cab could not deliver us to the front door as it is on a pedestrian only street.
5,8 Okay
Pros: The location is amazing. The view is wonderful. the suit was large.
Cons: (1) I see people talking about how clean is the place. But for me (maybe it is only about suit 2 where we stayed) the place were towards dirty with some insects all over the wall, balcony is full of pigeon poop (they cleaned it only we asked them). (2) We could not open the balcony or the window because of pigeons. we had to use the air condition all the time, even if the weather was great outside.
9,4 Excellent
Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.
Cons: There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
5,8 Okay
Pros: Confortable bed, nice bathroom and clean room.
Cons: Too small for the price... Staff was unknowlegable about the area places to go... When they were explaining the room and amenities they told us the price if we “stole” something. There are so many respectful ways to tell if something is missing or broken... But stolen!? God... they need to be trained better.
5,0 Okay
Pros: We stayed here for one night prior to a cruise. This location in old town San Juan was convenient to historic sites, the cruise terminal and many restaurants and shops. This hotel has a pretty ocean view from the rooftop, and a fun and unique style. Staff was very helpful.
Cons: 3 days out, management called to upsell us on the penthouse. A couple days later (after I had declined) they offered to upgrade us for no additional cost (I presume to free up the 2 rooms we had originally booked, but they made it sound like they were doing us a favor). Upon arrival, the central AC was not working, and the repairman could not fix it. They couldn't move us to another room because the hotel was full (imagine that!) The staff brought 2 fans, but the power went out for a few hours. There were also window AC units in each of the 3 bedrooms but one did not work at all and one drip, drip, dripped water when on. It was 86 degrees and humid inside and very uncomfortable. We tried getting fresh air through the balcony doors, but it was very noisy outside and mosquitoes kept coming in. (Incidentally the balconies were blocked off and we were told by staff not to go on them because they were unsafe) The manager gave us a partial refund but it took way more time and effort than it should have to reach a resolution.
9,6 Excellent
Pros: Locations
Cons: Everything was okay
8,8 Excellent
Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.
Cons: Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
7,9 Good
Pros: Location in old San Juan was perfect! The person who worked there was trying their best to make us comfortable. For a one night only before a cruise it’s good for the price.
Cons: Property was under sone construction. There only one person / staff that sometimes is there. Air conditioning wasn’t strong enough. Due to location above a pigeons park, the room by window wasn’t that clean. Tv didn’t work
4,6 Okay
Pros: Location
Cons: We had a suite. Air conditioning was on all day and night and room was extremely hot. TV wouldn't work. Noone to call to complain when we got back at night. Windows dont open either which would have offered an ocean breeze if they had of opened. Would not recommend
7,1 Good
Pros: Location is amazing.
Cons: The main gate looks like a ruin. And locked! I had to go to the next cafe and wait for hotel’s stuff coming. The gate needs open code, but hotel didn’t send it to me before my arrival. And no elevator.
With a stay at Monastery Art Suites, you'll be centrally located in San Juan, steps from La Fortaleza - Palacio de Santa Catalina and Chapel of Christ the Savior. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
A stay at S.J. Suites Hotel places you in the heart of San Juan, within a 10-minute walk of San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Overall 6,8 Good
Based on 434 reviews
All reviews
- All reviews
- Families
- Couples
Good
7,1
Pros: Location
Excellent
8,3
Pros: It’s was super close to the port, great stores around.
Good
7,1
Good
7,5
Pros: Location right in Old San Juan
Good
7,9
Pros: This a great location right in the middle of old San Juan makes it easy to go out and explore the whole city
Excellent
10,0
Pros: Excellent location and staff service excellent
Okay
5,0
Pros: The room was very ckean
Good
6,8
Pros: The location is very central to visit the Old San Juan area.
Okay
5,8
Pros: Bathroom was dirty, actually wore my flip flop in the shower because of it. The walls were so thin I could here the people talk in the room next to me and the hallway. Bed and bedroom were very uncomfortable. The only positives were the very friendly staff and overall location.
Excellent
8,3
Pros: This is an older place (Furniture is dated) but was clean and had what you needed. Staff was awesome. We mentioned our room was a little warm and he right away offered to turn up the A/C for us. We stayed her prior to leaving for a 7 day cruise. When talking to the gentleman at the desk he mentioned that he had rooms he could lock our luggage up either before or after the cruise so we could explore the city. This was a life saver as we had an all day layover prior to flying out upon our return. They asked for no extra fees for doing this. We all left a nice tip as we were so grateful to not have to drag our bags around. Nothing fancy but the customer service was A+ Location was great.. in the middle of old town.
Details
Reviews
Overall 6,8 Good
Based on 434 reviews
Location
9,1
Service
8,6
Value
7,9
Breakfast
5,0
WiFi
4,2
Room
3,3
Comfort
3,0
Amenities
2,0
Location
9,1
Service
8,5
Room
2,8
Location
9,0
Service
8,4
Cleanliness
4,4
Room
3,0
Comfort
3,0
7,1 Good
Pros: Location
Cons: The room was not ready in the check-in.
8,3 Excellent
Pros: It’s was super close to the port, great stores around.
Cons: Didn’t like that they where no windows to look outside
7,1 Good
Pros:
Cons: You can hear everything on the streets all hours of the night. The elevator is tiny and grossly outdated. We had to fight with the lock/key to get in room every time and a few times almost went to front desk because it wouldn’t unlock.
7,5 Good
Pros: Location right in Old San Juan
Cons: keys to doors are hard to open, better if use magnetic key card
7,9 Good
Pros: This a great location right in the middle of old San Juan makes it easy to go out and explore the whole city
Cons: You don’t have climate control over your room so it changed through out the day.
10,0 Excellent
Pros: Excellent location and staff service excellent
Cons:
5,0 Okay
Pros: The room was very ckean
Cons: It’s nothing like it’s in the website
6,8 Good
Pros: The location is very central to visit the Old San Juan area.
Cons: The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.
5,8 Okay
Pros: Bathroom was dirty, actually wore my flip flop in the shower because of it. The walls were so thin I could here the people talk in the room next to me and the hallway. Bed and bedroom were very uncomfortable. The only positives were the very friendly staff and overall location.
Cons: Bathroom was dirty, actually wore my flip flop in the shower because of it. The walls were so thin I could here the people talk in the room next to me and the hallway. Bed and bedroom were very uncomfortable. The only positives were the very friendly staff and overall location.
8,3 Excellent
Pros: This is an older place (Furniture is dated) but was clean and had what you needed. Staff was awesome. We mentioned our room was a little warm and he right away offered to turn up the A/C for us. We stayed her prior to leaving for a 7 day cruise. When talking to the gentleman at the desk he mentioned that he had rooms he could lock our luggage up either before or after the cruise so we could explore the city. This was a life saver as we had an all day layover prior to flying out upon our return. They asked for no extra fees for doing this. We all left a nice tip as we were so grateful to not have to drag our bags around. Nothing fancy but the customer service was A+ Location was great.. in the middle of old town.
Cons:
A stay at S.J. Suites Hotel places you in the heart of San Juan, within a 10-minute walk of San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
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Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum