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San Juan hotels near Cruise Line Terminal
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Best San Juan hotels near Cruise Line Terminal
Located in Isla Verde, this resort is within a 10-minute walk of Pine Grove Beach, Carolina Beach and Isla Verde Beach. Balneario de Carolina is 0.6 mi (1 km) away.
Overall 8,8 Excellent
Based on 955 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
8,0
Excellent
8,0
Good
6,0
Pros: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.
Excellent
8,0
Excellent
8,0
Excellent
9,4
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
8,8
Excellent
10,0
Pros: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar
Good
6,0
Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa
Cons: I dont report it why all is excelent
Excellent
9,4
Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
Excellent
10,0
Pros: Great facility-pool, grill/bar, access public beach and wifi.
Cons: nothing
Excellent
10,0
Pros: Everything
Excellent
8,0
Pros: Clealiness
Cons: They surprise you with extra charges when you get to the front desk to check-in.
Excellent
10,0
Pros: From staff to wake up call eveything was on point
Cons: N/A
Good
7,7
Pros: Nice.we would recommend it to anyone for a short stay..
Excellent
8,0
Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).
Cons: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Excellent
9,7
Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.
Cons: Nothing
This family-friendly Carolina resort is located near the airport, 0.3 mi (0.5 km) from Isla Verde Beach, and within 6 mi (10 km) of Condado Beach and Plaza las Americas. Puerto Rico Convention Center and Port of San Juan are also within 9 mi (15 km).
Overall 8,3 Excellent
Based on 1 485 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,7
Excellent
9,7
Excellent
8,0
Excellent
9,1
Excellent
8,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
8,8
Pros: Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.
Cons: The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,0
Mediocre
2,0
Cons: Construction breakfast
Excellent
10,0
Pros: Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.
Cons: The only thing I didn't like is the parking fees ..
Excellent
10,0
Pros: Awesome breakfast super staff close to beach
Excellent
9,4
Pros: Clean comfy and friendly
Cons: I can't think of anything I like it
Excellent
10,0
Pros: Pool
Excellent
10,0
Pros: This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!
Cons: The breakfast and the free happy hour made the trip!
Okay
4,8
Pros: The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.
Cons: Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
Excellent
8,2
Pros: The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.
Cons: There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microwaves in the room since a grocery store is nearby.
Excellent
10,0
Cons: Excellent and good
Okay
4,5
Pros: I guess the Outback at this location was a plus.
Cons: Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Nestled on the beach, this Isla Verde hotel is within a 5-minute walk of Pine Grove Beach and Balneario de Carolina. Carolina Beach and Isla Verde Beach are also within 1 mile (2 km).
Overall 8,3 Excellent
Based on 1 381 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,1
Excellent
8,0
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
6,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,2
Good
7,0
Pros: Good location and facilities, not a big Hotel, everything was easily accessible.
Cons: Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
Excellent
8,0
Pros: Room was alright
Excellent
9,4
Pros: Restaurants on the beach had great views and delicious food. Hotel was very clean.
Cons: You get charged for every little thing.
Excellent
9,3
Pros: Staff was very nice and place was beautiful restaurants were very good
Cons: We had a lot of problems with ac first night
Excellent
8,3
Pros: Beautiful hotel right on the water. Staff was very nice and accommodating.
Cons: Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.
Excellent
10,0
Pros: Staff was great and very helpful.
Cons: Not have such a rude bartender “”CARLOS” Douche bag and unprofessional
Excellent
9,1
Pros: The room was very spacious for a family of 4. Food options are good as well with a couple of restaurants. A good stopping point for a day if you are on your way elsewhere. Very close to beach.
Cons: Casino in hotel means that there's always a buzz in the lobby area. Though it is set apart so was not a big deal.
Excellent
10,0
Pros: The beach area and nightlife
Cons: N/a
Excellent
10,0
Pros: Nos encantó la piscina el cuarto el servicio fue excelente
Excellent
8,8
Pros: The staff was so friendly and helpful. They were also very accommodating. The rooms were clean. We received a free drink voucher and a $5 voucher for the casino.
Cons: The location is not the best. It is isolated from other hotels, there were a few restaurants to choose from, you can hear the planes taking off from all parts of the hotel. The surrounding buildings are unpleasant to look at.
Excellent
10,0
Loved the location. The staff was very friendly and helpful!!
Nestled on the beach, this Isla Verde hotel is within a 5-minute walk of Isla Verde Beach and Carolina Beach. Balneario de Carolina is 0.9 mi (1.4 km) away.
Overall 8,3 Excellent
Based on 587 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Mediocre
3,3
Pros: Liked the pool and beach.
Cons: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
Good
6,3
Pros: location to beach and pool
Cons: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Pros: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.
Cons: It's not inexpensive, but still a good value.
Excellent
9,7
Cons: Excellent hotel but very expensive.
Good
6,2
Pros: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful
Cons: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
Excellent
10,0
Cons: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.
Excellent
10,0
Pros: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
Excellent
10,0
Excellent
8,0
Pros: Bed was very comfortable,room was dated and many broken things when asked to switch they charged more money
Excellent
8,2
Pros: The staff, the view
Cons: Sliding door to balcony was hard to open and close.
Good
6,2
Pros: The staff was friendly
Cons: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
Excellent
10,0
Pros: What's not there to like?
Cons: There's nothing there not to like!
Excellent
10,0
Pros: I enjoyed my stay, loved the beach, pool, room and location. I would recommend the facility to others and would use visit them in the future.
Located in Isla Grande, this spa hotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Condado Beach and Port of San Juan are also within 3 mi (5 km).
Overall 8,2 Excellent
Based on 791 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
8,8
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
8,5
Mediocre
2,0
Good
7,7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent
10,0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Excellent
9,7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good
7,7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Excellent
10,0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Good
6,8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Excellent
9,6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Excellent
8,0
Cons: Limited choices restaurants
Excellent
10,0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Good
7,7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Excellent
10,0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Okay
5,7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Excellent
8,0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Good
7,6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Excellent
8,0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Good
7,6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Excellent
8,0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Located in Old San Juan, this hotel is steps away from Pier 3, Port of San Juan and Teatro Tapia. Pier 4 and Pier 1 are also within 5 minutes.
Overall 8,1 Excellent
Based on 1 244 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7,4
Pros: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Good
6,8
Excellent
10,0
Mediocre
3,7
Excellent
8,0
Excellent
8,0
Good
6,5
Excellent
10,0
Pros: Very comfortable bed and size of the room.
Cons: Some hallway noise.
Excellent
10,0
Pros: Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening.
Cons: The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.
Excellent
9,7
Excellent
8,2
Mediocre
2,0
Cons: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Okay
4,5
Pros: Nice view to the bay, pretty roof swimming pool and good gym
Cons: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
Excellent
8,2
Excellent
10,0
Pros: The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
Excellent
10,0
Pros: Comfortable bed
Excellent
9,6
Pros: Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance.
Cons: Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.
Excellent
10,0
Pros: Great hotel. People very helpful to make it the best stay ever
Cons: Luv everything
Excellent
10,0
Pros: Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.
Cons: No view from our room, but that wasn't a big deal.
Excellent
9,6
Pros: Staff were curtious, friendly and very helpful. Rooms were spacious and clean
Excellent
8,0
Pros: The location was great. Nice rooftop pool.
Cons: Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
Good
6,5
Cons: Expensive and noisy. Nice location
Excellent
8,6
Pros: The area where it's located it's beautiful.
Excellent
8,2
Pros: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.
Cons: It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
Good
6,5
Pros: The location was great for walking they old San Juan and to get on cruise ship.
Cons: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Mediocre
2,0
Excellent
9,1
Pros: Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons: None
Excellent
9,7
Pros: Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit
Cons: Wish they had a café or store that was open extended hours.
Excellent
10,0
Pros: I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy.
Cons: I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
Good
6,0
Pros: Great place to stay at since it if very close to the cruise port.
Cons: Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Nestled on the beach, this Isla Verde resort is within 6 mi (10 km) of The Mall of San Juan, Condado Beach and Plaza las Americas. Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum are also within 9 mi (15 km).
Overall 8,0 Excellent
Based on 598 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Good
6,2
Pros: The front desk staff upon check-in was very welcoming, helpful and informative. I love that the physical integrity of the lobby has not been changed (yet). The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!
Cons: Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay. According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible. The casino in the lobby has been removed! This use to be a huge draw and great source of entertainment. Evidently there is no plan to replace it. The non-authentic food by the pool was less than mediocre. Although there were only 50 rooms available for rental there weren't enough chairs by the main pool with the swim-up bar to accommodate the guests. What will happen when they are at full capacity? The construction dust near the second pool made it difficult to relax and breathe.
Mediocre
2,0
Excellent
10,0
Excellent
8,5
Pros: Love the accommodation,cleaning,staff was great Not family hotel,there's nothing for kids even teenager
Cons: It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool
Okay
5,6
Pros: Ballroom, Restaurant Meat Market and La picolla Fontana, Lobby music, casino A/C of the room was good
Cons: Housekeeping staff were always talking on the corridors in the floor and with there cellphones on with loud music. Curtains of the room were broken Space of bathroom is too small and uncomfortable I tried to call from the room phone to housekeeping and nobody answer it. Floor of the room was not clean after housekepping The A/C of the lobby was too warm
Excellent
8,0
Pros: The location was great
Cons: No microwave for guest to use
Excellent
8,2
Cons: We didn't like the partying and the loud music
Mediocre
2,0
Pros: Nothing
Cons: Nothing
Good
6,8
Pros: Beautiful older resort close to Resturants
Cons: Way over priced. Payed 400 total for room for one night and had to pay 50$ to use the pool and beach area. I would never stay at this hotel again.
Excellent
10,0
Pros: The beach, the pool and the lobby was amazing
Cons: The price of the alcohol could be less.
Good
6,5
Pros: Beach area is beautiful There are plenty of pool options Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke) Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit! Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.
Cons: It felt like overall they need to update the grounds They are charging you based on what the hotel used to be in it's glory days, not what it currently is. Mini fridge kept popping open/didn't cool drinks that well. You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.
Excellent
10,0
Excellent
Located in Puerta de Tierra, this beachfront resort is in the historical district and within a 10-minute walk of Fort San Jeronimo, Third Millennium Park and Luis Muñoz Rivera Park. Escambron Beach and Condado Beach are also within 15 minutes.
Overall 7,9 Good
Based on 591 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4,3
Excellent
8,0
Good
7,6
Excellent
8,6
Excellent
9,4
Okay
4,8
Excellent
8,0
Okay
5,7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent
8,3
Excellent
8,8
Good
7,3
Excellent
8,0
Excellent
10,0
Good
7,4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Mediocre
3,4
Excellent
8,8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Excellent
9,4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Mediocre
2,0
Pros: Nothing.
Cons: Staying there
Excellent
8,0
Pros: Location, beach, comfort, spa
Cons: facilities need update
Excellent
10,0
Pros: It was in the right between the old and the new city.
Excellent
10,0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Excellent
9,4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Excellent
9,4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Excellent
9,4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Excellent
9,6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Okay
5,1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Okay
5,4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Okay
5,3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Excellent
8,0
Pros: Room
Cons: Parking
Good
6,0
Excellent
8,0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Located near the beach, this family-friendly hotel is within 9 mi (15 km) of Condado Beach, Puerto Rico Convention Center and Pier 1. Castillo de San Cristobal and La Fortaleza are also within 9 mi (15 km).
Overall 7,5 Good
Based on 1 274 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Okay
5,4
Good
6,2
Excellent
8,0
Excellent
10,0
Excellent
9,0
Good
6,8
Good
7,1
Excellent
8,5
Excellent
8,0
Excellent
9,1
Excellent
8,8
Okay
5,7
Good
7,7
Excellent
8,0
Excellent
10,0
Good
6,2
Good
6,2
Okay
4,2
Excellent
10,0
Good
6,0
Good
6,0
Good
6,0
Pros: Location
Cons: Breakfast employees could be welcoming not grumpy kind of people. Breakfast was poor. No eggs, burned bacon and some very thin mini pancakes (some of them darkened)
Excellent
8,2
Pros: It was pretty much what was described. It is outdated and noting special - but it was CLEAN (didn't find a single foreign hair) and Randy (at the check in desk) gave excellent service in fluent English. We stayed there less than 8 hours, so it gave us what we needed. We will stay there again, if we have a late arrival at SJU.
Cons: The room was quite small, and there is not much space to store clothes. No fridge in room. There can be a long walk from baggage claim, with stairs and ramps to negotiate.
Okay
4,0
Pros: There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.
Excellent
9,4
Pros: Breakfast, cleanliness and personnel.
Cons: The Rate!
Excellent
8,0
Cons: Mold on the ceiling.
Excellent
10,0
Pros: Great staff, clean room, hot tubs, fitness room, etc, very convenient
Cons: Nothing to complain about
Excellent
9,4
Pros: Location
Cons: Advertised two hot tubs but they only had one.
Excellent
10,0
Pros: Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.
Good
6,0
Pros: Clean room Not well maintained hotel Too expensive for what they offer
Okay
4,8
Pros: The Bar on the 2nd floor
Cons: Leaking toilet and BED BUGS.
Excellent
8,0
Pros: Very convenient.
Cons: A little pricey.
Good
7,4
Pros: location
Cons: noise
Okay
4,0
Cons: I didn't like that I paid $89 for my stay on kayak and then when I checked in they made me pay $122 to stay their one night.
Mediocre
3,1
Pros: Dingy, moldy, and expensive. Oh, and it makes you feel like you're being punished for something.
Cons: Room carpets that make you want to keep your shoes on, smell of mold, and sense if despair.
Excellent
9,4
Pros: Right in the airport. Very convenient and met our every need.
Excellent
8,0
Pros: it is clean, comfortable and has easy access to the terminals
Cons: we were on the restaurant floor, it was loud.
Good
6,8
Pros: I liked how it was close to check in
Cons: Small bathrooms. Little hard to find the entrance
Excellent
8,0
Pros: Well lit hallways, felt safe. Convenient for late/early flights.
Cons: Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.
Excellent
9,4
Pros: The room was clean and comfortable, the breakfast the next morning was much appreciated and delicious! The staff was really great and welcoming. Again, the room was really really clean and after flying all day, it was great to not have to worry about that.
Cons: The hotel was hard to find and a little scary to walk to in the middle of the night. There are barely any signs to tell you where to go and I got lost three times on the way there. I come from Alaska and the rooms are freezing. No matter what I tried, I barely got it warm up to 62 from the 50 it was set to when I got in.
Excellent
8,5
Pros: The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.
Mediocre
3,7
Pros: It was inside the airport. The breakfast was pretty good.
Cons: The room was small, and smelled like mold. In addition, it was super cold and the AC vents hit us right in the face. we ended up turning the AC off since my daughter started to cough a lot. The hotel is over priced. I paid $150 for the night. The only way I would stay here again is if the hotel rates were reduced.
Located in Isla Verde, this beachfront hotel is in the city centre and within a 5-minute walk of Carolina Beach and Isla Verde Beach. Balneario de Carolina is 1.2 mi (1.9 km) away.
Overall 7,4 Good
Based on 861 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Good
7,7
Excellent
9,4
Excellent
9,1
Excellent
9,4
Good
6,0
Excellent
10,0
Excellent
9,6
Excellent
10,0
Excellent
10,0
Excellent
10,0
Okay
5,7
Pros: Location is pretty good -- right across from the sea, and in the middle of Isla Verde.
Cons: Looks like an poor old building with a little jazzed up lighting to make it "hip" -- and charge the extra $$$. For some reason staff seemed bored and unfriendly (in total contrast to other good hotels in SJ -- like El Convento, and the Vanderbilt).
Okay
5,7
Pros: Friendly staff Waterfall in elevators
Cons: Biting sand fleas on beach Not oceanfront...Road separates hotel from beach Creepy drowned woman photo on bedroom ceiling Loud sounds from rooftop bar radiate into room Small bathroom Hard mattress
Okay
4,8
Pros: The location and view
Cons: The extreme lack of cleanliness. The food was deplorable as well.
Okay
4,8
Pros: Location great. Staff very helpful.
Cons: Mist bar too windy. Hotel looks terrible during day but hides it all at night with darkness and blue lights. Gym is worst I have ever experienced. It is empty of equipment and miniature. Pool is overly small. I have been all over the world and this was the worst value for my money ever. This is truly worth $150 per night max.
Excellent
8,0
Pros: Quiet, even next to the elevator. Friendly staff. Value.
Cons: 15$ for valet parking, no choice.
Okay
5,1
Pros: The location across from the beach is very good
Cons: The hotel is more of a 2 1/2 star hotel. The location is great, the beds are clean and comfortable but the rest of the room is old, tile floor cracks and broken, bathroom small and needs renovation. The hotel restaurant only serves breakfast. The roof bar-lounge serves reasonable bar food. Overall the services is unethusiastic and slow. Again a very good 2 1/2 star hotel not a 4 star
Good
7,7
Pros: Convenient location, helpful staff, and good wifi.
Cons: Shower temperature was nearly impossible to control, shower head flow poor. Room was tiled rather than carpeted.
Excellent
10,0
Pros: This place is great. Clean comfortable room with WiFi. The staff is very nice and helpful. There are two restaurants on site - one is on the rooftop with a pool. If you want to journey out for food, there a two bar/restaurants just down the street that are very friendly. The location is not on a main road, so there is no hustle an bustle in front of the hotel. Towels and chairs are supplied on it's beach front location. I have been here twice and am definitely coming back again.
Excellent
8,8
Pros: The staff made the experience even better! Everyone was super nice, but Dani, the bartender that works the rooftop bar, made me want to plan another trip there. He was super attentive and even brought us drinks while we were lounging by the pool! I never had to repeat what I had ordered with him. I could also see that he remembered what everyone else ordered as wel. So if you wanted a refill, he already knew what your drink of choice was! Super amazing personality!
Excellent
8,8
Pros: Location and the room was comfortable.
Cons: Would’ve been perfect but when I asked for a taxi To Avis they sent me to the wrong one. Had to get another taxi from that Avis to the correct one... forty dollars later
Excellent
8,0
Pros: Nice chick place. Rooms are good, only mattress under you might report its excessive mileage it loud fashion. Otherwise nice stay. good roof top bar and restaurant food is great.
Located in Isla Verde, this hotel is within a 10-minute walk of Isla Verde Beach and Carolina Beach. Balneario de Carolina is 0.7 mi (1.1 km) away.
Overall 7,4 Good
Based on 376 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Mediocre
2,6
Mediocre
3,1
Pros: The staff was fine but everything else was bad
Cons: The room was nothing like the pictures , very old rooms , no AC controller , the bathroom was resty and old , don’t worth what I paid not at all , they charge my card extra $200 and only god knows if I’m going to get it back , my advice to you if you wann enjoy you vocation find another place , this place not right for vocations
Good
7,4
Pros: Clean room. Comfortable bed. Location. Pleasant staff.
Cons: No washcloths. Just the basics.
Located in Isla Verde, this beachfront aparthotel is in the city centre, 0.2 mi (0.3 km) from Isla Verde Beach, and within 6 mi (10 km) of The Mall of San Juan and Condado Beach. Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum are also within 9 mi (15 km).
Overall 7,0 Good
Based on 434 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,0
Excellent
8,0
Okay
5,4
Okay
5,7
Excellent
8,5
Pros: No kitchenette , nice balcony nice rooms and bathrooms not no tube ! Only stand shower . No closer or draws to put clothes the hangers were very few . I think they put the whole people in east side the building and black in wester side the building . The lounge is no the best they barely have anything gong on the pool is nice but very dead . The area locating its Beatuful close to everything so we spent most time outside the bed is very very comfortable . One think there is no way put the heat in the room if you cold for some reason everything is ac only . They charge you a resort fee when I was told that everything was already included in my stay but hey don’t mind supporting the plo . The gym is very small and I woood expect more stuff in there. Overall good hotel I ll give 4 stars
Cons: Bed , room design , the location , area and balcony
Okay
4,5
Pros: The Manager was very helpful, unfortunately I had to go to her to address my problems. Room space was generous and the swimming pool is good.
Cons: Some items went missing and no one was able to find it. In addition, at the check-in, I was told that the beach chairs were included in my reservation, but when I tried to get them I was charged 8 dollars!
Okay
5,7
Pros: We liked the location of the hotel. Lots of restaurants in walking distance.
Cons: This is an old hotel. It is undergoing some renovation though. We had no hot water in our shower and complained several times. It never was resolved.
Excellent
9,7
Pros: Excellent rooms with a kitchen. Free parking and breakfast. Excellent cafe. Staff was very nice. Beach hotel and pools. Nothing to complain about.
Good
7,7
Pros: Loved having a small kitchen in the room! Balcony overlooking ocean was nice. Can't beat location (short ride to old san juan, plenty in isla verde, 45 min to rainforest).
Cons: What felt like the entire place was being renovated so the noise and construction areas were less than desirable.
Excellent
8,8
Pros: Location and beach access
Cons: Pay for wifi
Okay
5,7
Pros: Location
Cons: Bathroom toilet had a handle like a urinal to flush Not as clean as it could have been Rooms need some updating Booked a room with king bed and wound up getting two doubles
Excellent
8,0
Pros: Accomodations were good! Staff friendly!
Cons: Bad 70's decorating! Needs to be gutted!
Okay
4,2
Cons: Very dirty bathroom and room
Okay
5,7
Pros: The lobby
Cons: Not enough parking. Not security in the parking area. The room wasnt like show on the pictures. The pool close to early 7:00pm. Towel service was bad, have to waitn a lot for the towel because the didn’t have clean
Daily Resort Charge will be added to the room rate and includes: Guest Internet access; beach chairs & umbrellas; 10% off food at Café Caribe; Puerto Rican specialty coffee; use of pool toys and floats; 4 bottled waters daily; local and toll-free calls. The Condado Plaza Hilton is a stylish hotel boasting a breathtaking oceanfront location in the highly desirable Condado area within walking distance to additional facilities - near Old San Juan. - Just 7 miles from SJU Airport - Walking distance to shops, restaurants and bars - Short walk to Paseo Caribe, an exciting dining, entertainment and shopping complex - 572 modern guest rooms and suites - Uninterrupted ocean, lagoon or city views - Free WiFi – in rooms and public areas - Guest rooms with work desk, ergonomic chair, mini-fridge, safe deposit box with interior electric capability - 24-hour fitness center with steam sauna and whirlpool - Multiple dining options from casual to fine dining - Watersports at the lagoon, kayak, paddle boards - 4 pools, featuring the only saltwater pool in the island - Cove-like beach for snorkeling at the taino-themed reef path - 19 flexible meeting rooms, most with natural daylight
Overall 7,0 Good
Based on 695 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
8,0
Excellent
8,0
Excellent
8,2
Excellent
8,0
Excellent
8,8
Excellent
9,4
Excellent
8,2
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
7,4
Excellent
9,4
Excellent
9,0
Excellent
10,0
Good
6,0
Excellent
10,0
Okay
4,5
Pros: I liked the beach being right there
Cons: Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
Excellent
9,1
Pros: Nice location
Cons: Breakfast buffet isn’t a good selection for diamond members
Good
7,1
Pros: The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location.
Cons: No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Excellent
9,1
Pros: I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean!
Cons: The beach is man-made, very small, and the ocean is more like an inlet.
Excellent
8,0
Pros: Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff
Cons: The rooms were very small and didn't have a dresser
Okay
5,4
Pros: Beautiful hotel and amazing location with some great amenity options.
Cons: The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
Mediocre
2,0
Pros: Location. Near restaurants and attractions
Cons: The room. Hotel bars.
Mediocre
2,2
Cons: The taxes were supposed to be encluded- they were not!!
Excellent
10,0
Pros: I loved the location. The hotel staff was fabulous. Very friendly and willing to help.
Cons: The door to my balcony was permanently locked. I would have like to have had access to the balcony.
Excellent
8,8
Pros: The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.
Cons: The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Good
6,0
Cons: Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Good
6,5
Pros: Location is great. Beautiful beach right there. Rooms were clean.
Cons: Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Good
7,4
Cons: Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Excellent
10,0
Pros: Staff were so friendly, helpful and accommodating. Pool and tiny cove beach super convenient. Two restaurants open in hotel which is also convenient.
Cons: Rooms need updating but wouldn’t deter us from coming back!
Excellent
10,0
Pros: Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
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Popular in San Juan
Accommodations in San Juan
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- Museo Pablo Casals
- Casa Alcaldía de San Juan
- El Arsenal