Hotels near Isla Grande airport

Pros: Exceptional family owned property! Very well renovated old house keeping the beauty of the past. Kids friendly... the owners will do everything to make sure that your children are also enjoying their time Courtyard is amazing to chill, read a book, take your breakfast, lunch or dinner.

Cons: nothing to say

Pros: The room was beautiful and comfortable Very nice and walking distance to shopping restaurants and museums.

Cons: I didn’t like that parking was so far. You have to pay for parking. It is a bed and breakfast, we booked tours and had to leave by 800 to go on these tours, so we missed the breakfast which is from 830 to 930 so we had to find a breakfast spot prior to tours.

Pros: Eddie and Tisha are exceptional hosts. Their “home” is very authentic Old Town San Juan and we could walk to the attractions we wanted to see. They arranged a driver to meet us at the airport and take us to Casa Sol. Our room had comfortable beds and pillows. We started our day with a delicious fresh cooked breakfast and we were able to chat with other guests in the courtyard. Highly recommend Casa Sol for relaxation and sightseeing.

Pros: Location in old town was wonderful and, for the most part, quiet (there's a bar/restaurant around the corner. If you have a room that faces the street it would be noisy). It's away from the more touristy and cruise ship areas down the hill. Beautiful traditional courtyard. Great breakfasts, good coffee, cold water and ice, and gracious hosts who made helpful suggestions. Like the fact that they are really trying to be carbon neutral. Plugs and USB ports right next to the bed. Oreo the dog is a cutie.

Cons: Our room was very small and didn't have a window. Don't like lack of fresh air, so we left our door open when we were there (if goes out to a gated breezeway). No place to sit other than the bed or a bench next to the armoire. You could sit out in the courtyard, but there wasn't much of a breeze. They offered to change our room for one with a window for the second night, but since we were only there 2 nights we just stayed.

Pros: Beautiful breakfast every single morning! always delicious and always a different menu. Fabulous location in Old San Juan, where everything is close enough to walk.

Cons: There was nothing to dislike!

Pros: The property was beautiful and in a great location. The owners and staff could not be more friendly. The breakfast was amazing as well.

Pros: The property has an adult only pool and hot tub area, that was great.

Cons: The cost was pretty steep

Pros: Location

Pros: Great spa, view and location. Housekeeping was great and they came everyday. Staff was also very friendly.

Cons: There were a lot of people there and it didn’t feel particularly covid safe. The pools were very crowded and it was hard to get service for towels and drinks. It felt like they were under staffed given the number of people there.

Cons: Housekeeping

Pros: Attention to detail, luxurious accommodations, outstanding staff.

Cons: We loved everything

Pros: Pool area

Cons: I couldn't stay more days

Pros: El mar y la piscina maravillosos .....

Cons: Nada todo me gusto

Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!

Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).

Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.

Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel

Cons: Still holding money on my credit card.

Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great

Cons: Not much to dislike.

Pros: Everything was Fantastic

Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.

Pros: Excellent venue.

Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.

Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.

Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.

Pros: The hotel itself is very pretty and historical.

Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.

Pros: Nice bar and location

Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!

Pros: Very nice room and oceanfront beautiful.

Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.

Pros: Good location

Cons: Ants in my room got bit on my neck and back the manager tried to tell me maybe it came from the beach even when someone came and verified the ants and sprayed

Pros: I didn't have breakfast in the hotel

Cons: I didn't receive my room till 7pm which I completely ridiculous. Because of that, by the time we showered and got dressed for dinner no restaurants would let us eat because there is a curfew and most businesses closed or stopped accepting patrons by 7pm. There was a miscommunication till what time the facilities and bar stayed open. There was a miscommunication till what time we can purchase a bottle of wine in the hotel. Our first night was completely disappointing and a waste of money.

Pros: Snacks and cleanliness

Cons: N/a

Pros: It was an amazing stay! Will definitely book again.

Cons: Toilet tissue was very cheap.

Pros: I love the location and Juan Lopez at the front desk was very helpful!

Cons: I didn't like that the partial ocean view was looking over a parking lot through two buildings to see the ocean..

Pros: Very clean and comfortable.. A vibe if I might say so lol. There are no beach views from your rooms tho.

Cons: There wasn’t anything to dislike

Pros: Beautiful property close to the beach

Cons: A curfew was put into place and the hotel did not feel the need to notify the guests and they over charged me at checkout.

Pros: They checked temperatures daily on all people coming into the hotel. The staff was amazing. I had something delivered as a surprise and the staff had everything set up for me. The roof top pool and bar was great and staff was friendly.. The welcome tickets for a complimentary drink was a nice touch also and for breakfast you must try the oatmeal at the restaurant attached to the hotel I had it everyday.

Cons: The only this that could have been different and the 1 elevator but we managed

Cons: Great location near breakfast places and nightlife.

Pros: Pool is nice and access to Stellaris is great.

Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.

Pros: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.

Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.

Pros: They do have options of what food you can choose from. The room overall was very clean.. The staff was friendly and kind. They were very helpful.. I would come back to enjoy my stay at Hyatt House. They give options on what breakfast you like and unlimited juice, coffee and tea from 6am-9am. Beautiful area and nice pool, pool table, gym and lounge area.

Cons: The room had a weird smell like mold or mop that was soaked in water for a couple of days with used cleaning solution. The smell didn't leave. My love ones had a room above from mines and they said it had a similar smell. I don't know if its from mopping or cleaning the rug but it wasn't pleasant. The breakfast wasn't to pleasing, it tasted more like processed precooked food like the eggs and the pancakes taste like frozen microwave box pancakes. Not to my liking wish the breakfast was better.

Pros: I had to change the room because the A/C was not working. Some of the furniture in both rooms were in a visible bad shape from what I guess is the normal wear and tear. Other than that, it feat the purpose of my stay which was a comfortable quiet place to submerge in all the work that I need to complete. The hotel seemed to be full, but I did not find it to be noisy. The staff was very attentive and helpful with my needs.

Cons: In my stay, breakfast was included. I know we are dealing with the Covid pandemic the best way people and companies can, but the breakfast was very bad, not tasty at all, the use of cheap ingredients was evident. I ate very little of it and I just basically jumped from breakfast to order lunch in.

Pros: The spacious suites and cleanliness. Some mildew smell not sure from AC unit or the rug...

Cons: The breakfast is no good.

Pros: Everything

Cons: We came 2 hours after check in (4pm) and we still had to wait almost an hour before we got a room.

Pros: I loved how spacious and modern the room was. It also was like a 7 min drive and to old San Juan!

Cons: The breakfast was pretty gross probably due to the covid restrictions in place.

Cons: Breakfast potatoes. I would like a more veggie friendly breakfast

Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.

Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.

Pros: The location is great. Right next to bars and restaurants and centrally located in Old San Juan.

Cons: The amenities in the room were lacking. Bed was very small for two people and the only blankets on it were just a sheet. Facilities themselves were only OK, not great. Restaurant was not open at convenient times and was pricey.

Pros: The facility was great and the location was awesome. We enjoyed being at the hotel and the service was great. We just wish there hadn't been the new curfew and wish the restaurant was open for breakfast.

Cons: Nothing that was the responsibility of the hotel. We just wish the curfew hadn't happened. This was not the fault of the hotel, so we understand.

Pros: Love the history and the unique features.

Pros: The service was really great. I was there because my flight was cancelled and they made my stay very enjoyable, which I appreciated.

Cons: The view from my room looked out onto a dirty side street. But it made me go out to explore the city, which is beautiful.

Pros: Beat location in Old San Juan. The hotel is so charming and has a wonderful restaurant and bar on site!

Cons: Location

Pros: It has this old luxury vibe

Cons: No cons

Pros: The room was spacious and comfortable! We especially loved the shower/small tub that the kids bathed in. There’s a mini fridge in the room and nespresso coffee (my favorite). The hotel is magical and I love the architecture. The pool is tiny but my kids enjoyed swimming in it!

Cons: I wish they implemented the COVID curfew...I was trying to sleep and could hear people partying in the courtyard at 2am. That was annoying and not expected since this is a nicer hotel in the area.

Pros: The staff was awesome!! Very comfy beds and a very good location!

Cons: The hotel is very old which is cool, but it need some upgrade.

Pros: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.

Cons: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.

Pros: Beautiful hotel, wonderful hosts, located in an old world city.

Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.

Cons: Having to leave so soon. Should have booked a much longer stay!

Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.

Cons: There is a lot of traffic directly outside. Not good for early check in.

Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.

Pros: It's a historic building with an invaluable art collection.

Cons: Their claim to have a pool is ludicrous.

Pros: The pool

Cons: Everything closes too early you feel like you’re in jail the food is so expensive the drinks out rages

Pros: The staff was very accommodating if I had any issues they were able to fix it quickly. The location is in close proximity to the beach and Old San Juan. You really don't need a car. Uber is inexpensive because everything was so close. The view was amazing and the hotel room was very clean. Casino was great the restaurant by the pool was amazing. And most of all the people were soo sweet. I would recommend coming here again.

Cons: What I didn't like is that I couldn't find nothing to dislike. Really loved it.

Pros: The view

Cons: House keeping came in and took the dirty towels but never fixed our bed

Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.

Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.

Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.

Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey

Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!

Pros: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.

Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.

Pros: Loved the suite with full kitchen. Would do this again!

Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.

Pros: The beach and pool facilities are great

Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.

Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.

Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Cons: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.

Pros: Beautiful hotel with open lobby and modern clean feeling.

Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.

Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.

Cons: Nothing to complain about

Pros: All

Pros: location and beach were great.

Pros: the location is beautiful

Cons: We didn't actually get to staty at La Concha. When we arrived at the hotel from the airport, the hotel had overbooked. We were quite disapointed as the property looked beautiful. However, there was no confusion or fuss. The hotel knew what they did and I don't know why we were flagged as one of the "overbooked". we arrived about 7 pm. It may be we were a one nighter. However, they paid for a taxi and put us in the marriott down the street and comped the marriot room. It was all set up for us and we were whisked away So we didn't have to pay for the hotel night. The hotel they put us in was not as luxury as the La Concha (4 star vs 5 star) but it was nice and the Marriot folks at the San Juan Marriot were SUPER friendly and tried to do EVERYTHING they could to make us welcome and make it up to us with room upgrades, free drinks, dinner recommendations. So we felt adequately compensated. In the morning we walked down the beach from the Marriot to the La Concha (they said we were welcome to use the La Concha facilities) but ended up not using the pool, just having brunch at the hotel and it was lovely.

Pros: Location is perfect

Cons: Staff friendly but not too knowledgeable on things to do. The roof top also was not open

Pros: Charming- attentive staff- great location

Pros: Very open and inviting. Staff was very engaging and recommended dining and leisure activities.

Cons: None

Pros: Safe and convenient.

Cons: Nothing

Pros: Close to everything in Old Town San Juan, the front desk was staffed 24 hours a day.

Cons: No pool, and there was a church bells that went off every night at 03:00. The roof top bar was under renovation.

Pros: The location , the views from my balcony & very clean !

Cons: Little noisy at night when your trying to sleep & are people coming out the clubs/ bars The rooftop was under construction

Pros: Clean, spacious rooms. Perfect location for exploring all of Old San Juan.

Pros: Location

Cons: Rooms very nice and clean , we had room first floor, partially below street level , windows not covering noise from street next wo window .... too loud . We would recommend to take room upstairs

Pros: The staff show hospitality all times and we feel welcome. The food in the restaurant was delicious and of great portions, everything exquisite.

Cons: We had daily problems with the air conditioner and hot water. Once we contact the front desk, they came immediately and "fix" the problem everyday. We called front desk and no body answered, we need to go down and notify the issue.

Pros: Very helpful and polite stuff, going extra miles to make you satisfied. Room design is also nice, small touches make you feel in special place. Breakfast is delicious and you can arrange it in the room. Very good amenities (shampoo, shower gel, conditioner, moisturizer).

Cons: WiFi is not working anywhere ousting of the lobby. “lagoon view” is not really a lagoon view. It’s a view on the road and neighboring building with a small piece of lagoon in between. Very strong smell of chlorine from the towels and bathrobes.

Pros: Relaxing place that to stay Great place to take your lady.. She love it.. made me look evening better for your 10 year anniversary Price Worth.. every penny. For me!! Hell of a room we stayed in All staff was more then helpful Valet park guy’s was fantastic. They All ways had the car ready..

Cons: Only thing was.. cov..19 Still going on.. in the world. But no Complaint from the property and staff

Pros: The location was great and the people / staff were very accommodating. The style and character in the design of the hotel was impressive. The smallness / privacy was perfect in a COVID world.

Cons: The room was very small compared to the pictures. The cleaning of the room was subpar to include some pretty gross stains on the duvet and mattress. The marketing pictures a woman able to make use of the outdoor shower / tub - this is misleading. We weren't able to use ours due to not being able to access hot water. When you couple all this with the price, I definitely didn't get what I paid for.

Pros: N/a

Cons: Over priced and ac had issues

Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!

Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

Cons: The fact that I had to leave!

Pros: Its an amazing boutique hotel Better than expected!!

Pros: Beautiful, historic building in a great location. Loved the decor in room and the upstairs balcony.

Cons: Air conditioner was super noisy we had to wear earplugs to sleep and it wasn't sufficient. And there was NO hot water after multiple attempts to get hot shower over 36 hour period.

Pros: The property, staff, and amenities were exactly what we were looking for. The location in Viejo San Juan is close to loads of restaurants and shops. The staff (Ricardo) helped us with Ubers/restaurant recommendations as well as kept the common areas sparkling clean. This villa is for sure a hidden gem. I will be back next year!

Cons: Absolutely nothing. Perfection is hard to achieve but they did it!

Pros: Location and vibe

Cons: Small bathroom

Pros: Villa herencia is a gem in the heart of old San Juan. Absolutely gorgeous design and amenities- luxe, spacious, boutique and just divine in every way. I’m an avid traveler and we will make this our constant come back to spot in PR. Don’t book anywhere else!

Pros: This boutique hotel is right in the centre of Old San Juan, easy walking distance from many popular attractions/bars & restaurants. I stayed in one of the sun terrace king rooms & it was great! It was lovely to have access to the terrace & use the baths on a hot afternoon. I would definitely recommend this hotel & will be staying here again!

Cons: The only small down falls were that breakfast was not being served due to COVID (but there are many little cafes around!). I would love to have had a kettle for tea/coffee in the morning, but it wasn’t the end of the world. The room came with a mini fridge & micro wave. The bed was super comfy & air-con worked perfectly. The shower could have been slightly better, but overall it did the job!!

Pros: Excellent place to stay

Cons: Nothing all good

Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.

Cons: A little dusty, but everything else was very nice and cozy.

Pros: Very cool looking hotel, great location and awesome roof deck with seating and sun bathing tubs. Nice views from top! Decorated nicely but old and no elevator. Room had musty smell.

Cons: The elevator was not working and we were told of this upon arrival. Normally it wouldn’t have been that big of a deal, but I had pulled my back out before our trip of course and then having to get luggage up 4 flights of stairs was brutal. They claimed at the front desk that it should be fixed soon but we noticed the elevator shaft wasn’t even in the actual elevator.....has probably been out of order for a long time. Probably something you should tell guests ahead of time, especially in case they are elderly or disabled. Rooms smelled musty.

Pros: Excelente service

Cons: N/A

Pros: I loved my room. It was spacious, and clean. The air conditioner worked exceptionally well. Ricky was really nice. He listened to my story about my Dad and my Brother who have the same name. Also, a good friend with the same name. He also took my luggage to my room, making it easier for me. Some of the staff took pictures of me, as I traveled alone. Some of the staff recommended food, and transportation for beaches. Everyone was really nice, and professional. I will choose Cassa Blanca over any other hotel.

Cons: No one emptied my trash in my room. I am not complaining as they were really busy, and we can not expect perfection in an imperfect world. I was only there for two nights.

Pros: It’s a great location. Walking distance from everything in old San Juan. The staff is super friendly and helpful. Their recommendations about food did not lead us to tourist traps :) they even have a room to hold your luggage after check out.

Cons: The room was a little tight but considering it is an old building that’s understandable. The room had no refrigerator- that would have been nice since it’s so hot outside.

Pros: The location, the room and the rooftop deck were all great.

Cons: Power went out the first night so elevator was out for a bit. Was repaired a couple hours later. Power went out twice more the next morning. So we didn’t have power or A/C in our room for a while.

Pros: Nothing.

Cons: Everything. I didn’t have the room or view I requested and the hotel caused a fraud alert on my account due to perpetually charging and then charging me after I payed at the hotel with a separate. The room appeared to be used, the lock and the safe were broken.

Pros: Thwarted are the best

Cons: They are the best

Pros: Charming boutique hotel. Delicious restaurant in house. Staff was great and the location is excellent!

Cons: The room size and the elevator need work

Pros: Customer service. Uniqueness of hotel.

Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.

Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!

Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.

Cons: The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.

Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.

Cons: The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.

Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.

Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.

Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.

Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.

Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.

Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan

Cons: It wasn’t worth the money I paid for i was expecting a beautiful fancy hotel

Pros: The pool

Cons: Dirty towels Minimal towels in the room No blanket No refrigerator High priced Was charged a property fee=$600 Spent two nights for two rooms =$1900 One water bottle provided for two guests

Pros: Love the location, we were near the beaches, fort, shopping. The restaurants and casino were what we expected. The food was amazing. Concierge did a great job accommodating our needs. Security had a busy week ensuring all was well at the hotel. They did a great job. All staff I encountered had a smile on their face and presented good and positive vibes.

Cons: The rooms were nice but my bathroom had previous sink leaks. You can tell housekeeping didn't give it any attention once it was fixed.

Pros: Pool

Cons: Never got room service the beds not comfortable the sheet on top of the beds not thick enough we was cold it was hair in the tub when we got here

Pros: Pros: Food at the pool was good. Temp checks before you walk in each time with hand sanitizer. Our room was very spacious and clean.

Cons: Cons: Pool Area Was Small For The Amount Of People. Elevator Was A Headache Because A Few Of Them Were Broken. Hotel is not near anything, you will need a car or be prepared to pay for Uber/Lyft. The restaurant on site (Texas De Brazil) had the worst service and the food was mediocre. Definitely eat elsewhere.

Pros: staff there is the best KATERINA was amazing

Cons: loud nosises from other rooms I could hear everything

Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.

Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!

Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.

Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.

Cons: Limited choices restaurants

Pros: the infinity pool and the service as well as the area

Cons: no minibar

Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!

Pros: Love the casino love the Metropole restaurant love the pool

Cons: I don't like it there is not a beach in the hotel

Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.

Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).

Pros: Hotel is clean and friendly staff

Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.

Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.

Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.

Cons: The rooms didn't have vents and the food and drinks are expensive.

Pros: Good location and hotel looks great

Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.

Pros: The view the infinitity pool and the casino

Cons: The staff at nice and also they don't change your sheets everyday unless it's requested

Pros: The rooms are clean, facility well kept, and staff friendly

Cons: The bed was not as comfortable as we expected

Pros: It was close to convention center.

Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.

Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.

Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!

Pros: It was very clean, set up well and quiet. Loved the view from the 7th floor.

Cons: There is no breakfast at all, nor a swimming pool. They need to say that. Also, there wasn't any soap for showering.

Pros: Nothing

Cons: No hot water tub overflow curfew 10 pm all my food in the fridge went bad

Cons: The front desk staff was fantastic. Friendly, quite helpful and extremely professional.

Pros: Absolutely nothing

Cons: The front desk clerk was alone trying to check in guests, it took 4ever. The rooms were NOT as advertised on the pics! It was old, needs renovating badly. The bathroom was decent but that's it. The manager was rude. And the water was NOT hot enough! Would definitely NOT recommend this place to anyone.

Pros: Staff were friendly. Language barrier were not an issue. Room cleaned everyday. Rooftop views were exceptional. Many businesses in walking distance. Beach 7 min away in Uber.

Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.

Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.

Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,

Pros: Size of room

Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.

Cons: N/A

Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.

Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.

Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.

Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.

Pros: Everything was great.

Cons: Limited parking.

Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.

Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.

Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.

Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.

Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.

Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.

Pros: Really close to the beach and Condado !!!

Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.

Pros: Front desk folks were nice and helpfuL for the morning shift.

Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.

Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.

Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.

Pros: Customer service location very clean n cozy

Cons: Lack of parking

Cons: The prices on everything

Pros: Was none

Cons: The noise all night long for two days

Pros: My Husband and I loved our stay! Wonderful staff and overall experience. We will definitely book again!

Pros: Great location and great dining facility.

Cons: Unexpected hidden fees.

Pros: Location.

Pros: Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.

Cons: Nothing.

Cons: Hotel is a little dated

Pros: Poor. Did not clean the room one day.

Pros: the location. That's all

Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....

Pros: I received everything I was looking for. Staff was friendly and helpful. Good location.

Pros: Good service

Cons: Anything

Pros: The staff, very helpful

Pros: Location

Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.

Pros: Great breakfast, food was perfect.

Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.

Pros: It was close to cruise ship terminal. Staff friendly Clean

Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills

Pros: I loved the view from my window....El Morro:))

Cons: Having to valet park. No other option

Pros: The staff was super friendly and helpful.

Cons: No on site parking and no breakfast.

Pros: If you are a beach bum like me, you will enjoy the beach and pool area.

Cons: Due to COVID the rooms are not cleaned, I'm very cleanly so that isn't a big deal but they placed huge waste buckets outside of room doors and if the waste is not collected quickly you can experience smelling the stench from it into your hotel room. Caribe may need to rethink that or atleast have the staff clean it out 2-3 times per day and not just once per day. Room required some updates.

Pros: the view and location were amazing

Cons: The cleanliness was awful. There were hairs even on the walls. On my balcony there was french fries on the floor that werent ours. Caribe Hilton should be more strict with their cleaning even if its on walls. All the walls and ceiling were covered with hair and random stuff

Pros: I loved the property! Beautiful scenery and I enjoyed my stay... short on towels and had to keep requesting them but other than that I enjoyed it!

Cons: I had to keep requesting towels

Pros: The amenity itself was nice. Staff, was friendly and professional.

Cons: The rooms are in very poor condition. We had our room changed and was sent to a room even worse. Mold/mildew in sink, shower, shower door. Cracked tile in and around shower. Literal paint chips in shower tub. Hair, skin, and nails buildup on headboard. We literally had to go out and purchase fabrezze and Clorox wipes. The carpets in the hallway were not vacuumed, full of dirt and sand. The thought of it makes me want to throw up. Additionally, this is the first Hilton I have been to where we cannot take a towel from the pool to our room. So my asthmatic child had to walk in the wet and cold from the pool to our room. It was offensive how they behaved. As a Hilton Honors member, whatever that is really worth, I am beyond disappointed and disgusted. No valet parking after all these months of reopening.

Pros: Clean and staff friendly

Cons: No entertainment and no swim up bar

Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.

Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.

Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.

Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.

Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great

Pros: The staff were amazing and very accommodating

Cons: The view was amazing, the hotel was very comfortable and easy to get around.

Pros: Room

Cons: Parking

Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!

Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.

Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.

Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.

Cons: Prices are very high, especially breakfast!

Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.

Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.

Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.

Cons: Pool food was a bit oily.

Pros: It was in the right between the old and the new city.

Pros: the facilities pool and beach beautiful

Cons: some rude personnel in valet parking

Pros: Nothing.

Cons: Staying there

Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.

Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor

Pros: beautiful pool area

Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed

Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!

Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.

Pros: View from our room

Cons: No beach

Pros: The hotel is comfortable - not exactly a luxury hotel but certainly adequate. The staff is very polite and helpful. I was there for work so I didn't get to use all the facilities so I can't really comment on them, but my stay was very pleasant.

Cons: I was charged an extra $100 or so tax (for a 3 night stay) in addition to the so-called "taxes" I was charged by Kayak. Whose fault is this? I assume Kayak is to be blamed here, since they do not mention that there are extra fees and taxes in addition to the price they charge. This is a deceptive practice.