|"The staff are friendly and welcoming."||(in 29 reviews)|
|"Excellent hotel and wonderful amenities"||(in 20 reviews)|
|"Our room was immaculate."||(in 17 reviews)|
|"Mouldy smelling extremely overpriced room"||(in 21 reviews)|
|"Room was not service a single day."||(in 4 reviews)|
|"Rooms were outdated and dilapidated."||(in 10 reviews)|
|private beach||in 101 reviews|
|pool area||in 79 reviews|
|room was old||in 74 reviews|
|staff were friendly||in 72 reviews|
|hotel had very nice||in 65 reviews|
|ocean view||in 55 reviews|
|great location||in 54 reviews|
|breakfast was included||in 40 reviews|
|nice rooms||in 35 reviews|
|great food||in 32 reviews|
|last day||in 19 reviews|
|san juan||in 18 reviews|
|close to airport||in 11 reviews|
|poolside bar||in 11 reviews|
|close to everything||in 10 reviews|
|many years||in 10 reviews|
|hilton||in 7 reviews|
|insects crawling||in 6 reviews|
|good thing||in 4 reviews|
|spa facilities||in 4 reviews|
|third floor||in 4 reviews|
|long time||in 3 reviews|
The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
NOT FOR ME
Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
The staff were amazing and very accommodating
The view was amazing, the hotel was very comfortable and easy to get around.
Will be back!
Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
3rd Stay at Caribe Hilton
I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Prices are very high, especially breakfast!
I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Great spot in the beach
The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Pool food was a bit oily.
Great restaurants and bars, awesome swiming pool a
It was in the right between the old and the new city.
the facilities pool and beach beautiful
some rude personnel in valet parking
Less than a minute away from Fortin de San Geronimo del Boqueron, Caribe Hilton provides 4-star rooms, plus an outdoor pool, free Wi-Fi and a private beach. It is also within walking distance of San Juan's popular attractions.
The resort has been recently refurbished and offers outdoor tennis courts, an express check-in and check-out feature and a ballroom. Guests can take advantage of the recreational facilities on offer, such as a playground, miniature golf and bicycle rental.
Caribe Hilton features 646 rooms, each equipped with tea and coffee making facilities, a telephone and a desk.
With its own restaurant that serves Italian dishes, the resort provides guests with everything they need for an enjoyable night within the resort. In the evening, guests are invited to enjoy a beverage in the in-house bar.
Caribe Hilton is a convenient base to discover nearby Condado Lagoon and Old San Juan, as well as everything the local area has to offer. Parque Luis Munoz Rivera is also a short stroll away.
based on 397 reviews
Policies vary by room type and provider.
All reservations at Caribe Hilton – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Caribe Hilton is located at 1 San Geronimo Street in San Juan Antiguo, 2,3 km from the centre of San Juan. Condado Beach is the closest landmark to Caribe Hilton.
Check-in time is 16:00 and check-out time is 12:00 at Caribe Hilton.
Yes, Caribe Hilton offers free Wi-Fi.
No, Caribe Hilton does not offer free parking.
No, Caribe Hilton does not offer free airport shuttle service.
Caribe Hilton is 1,4 km from San Juan Isla Grande. Caribe Hilton is 9,2 km from San Juan Luis Munoz Marin Intl.
Yes, Caribe Hilton has a pool on-site.
Caribe Hilton has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.