San Juan hotels near Casa del Libro

Loved the location. The staff was very friendly and helpful!!

The resort looked beautiful when we arrived Christmas night 2021. At check in we were told there was a resort fee of 16% of the daily rate which was about $485. The resort fee allowed us access to the rooftop bar/lounge, MIST now known as KUMO, the rooftop pool, the hotel restaurant downstairs, the gym in the basement, and the beach amenities; lounge chairs, umbrellas, and beach towels. KUMO was closed until December 30th, the pool was freezing cold and closed at 8pm, the restaurant downstairs never opened, and the gym was inaccessible due to construction on the property. We did utilize the beach chairs, towels and umbrellas. In my opinion the amount of the resort fee should have been reduced due to the lack of access to the resort amenities. First the elevator, there was a ceiling tile missing the floor was dirty and there was a camera cord hanging. We purchased a city view room and was given room 409. Arriving to the room the floors were unswept, there was sand all around and the phone did not work. The light entering the room flickered on and off all night. Two of the outlets did not work, the bed legs were uneven and the mattress was uncomfortable. The shower did not drain and the shower head leaked. The bathroom window was broken and did not close which allowed the humidity to enter into the room. The "city view" we paid for was a view of the wall of the building next door. Inside the AC unit there was a scent block to make the room smell better but it had mold growing on it. The mold spores were blowing into the room and at that point I had enough. I requested a new room. After 24hours, the housekeeper walking into our room while we were in bed and three visits to the front desk we were given a new room on the 7th floor. It was the same layout but we had a better view. Some of the problems in the first room were present in the second room; sandy floors, uncomfortable bed and non-working outlets and phone. The AC unit in the second room did not have any mold but it also did not work as well as the first room. Upon checking out I was over charged $50 dollars for valet parking. I had a one day rental car, the valet rate was $16 per day. The hotel corrected it but only after my card was charged for the full amount. Last but not least there was ongoing construction happening on the 10th floor which begun around 10am everyday. Overall I would rate my experience at the San Juan water beach club very very poor.