Nothing I knew what I was getting into ; no complaints when on string budget
The crew was not very warming, need to be more helpful .
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Cons: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
The Virgin seats in business are quite narrow and also don’t recline enough in a seated position. When you make them into a bed, it is quite hard, despite the thin cover and cannot be adjusted at all, in comparison to business seats in other airlines. Virgin need to upgrade the quality of their seats. The food on this flight, I had an AVML was not good, normally though I have found the food to be good. Other than that, the staff were very attentive and pleasant during this long 14 hour flight.
Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Pros: "The boarding was fast."
Cons: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Had to pay an extra $160 dollars for my bags. Sad that you abuse your customers with an extra fee like that.
The food was awful and little, on the plane there was not space to even move in the aisles, the seats were super close to each other, no confortable at all!
Pros: "Crew was great and movie selection was good. And the food was also good"
Cons: "It was all good!"
Pros: "crew members are polite and clear in instructions"
Cons: "the check-in time is very long, need to open more counters"
Pros: "The flight was 9hr each leg which is not baf of elder people. The food was fine. Entertainment was good. Austin to london flight was a little spacious and comfortable."
Cons: "You need to display gate information for connecting flight well in advance for thr elder people to get to the gate on time. We had the gate information displayed just 1 hour before departure. London to hyderabad flight was too cold. If the temperature was adjusted above 72 degrees it would have been appreciated. London to hyderabad flight was cramped up. Not at all spacious, my knees started to hurt after the flight."
Pros: "Great crew—really great"
Cons: "Entertainment screen hard to view. It’s low def. and not bright"
Pros: "The flight was smooth and quick. Got to LA within 40 minutes."
Cons: "They could've provided some snacks."
Pros: "Crew were great and really quick through terminal 5 even though it was the school Easter holidays.."
Cons: "It was only when we got on board realised food was card only and limited to lots of sandwiches..A lighter option like the Bols salad I bought at Smith's would have been nice and could be a veggie choice. Not a big issue though just you asked what can be better."
Cons: "It was extremely cold on the flight. I asked two different crew members to please turn the A/C down and nothing. I had 3 sweaters on and double socks, two blankets and it was still cold!! The worst"
Pros: "Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious."
No comfort, local flights chair in use on international flight, food wasn’t nice.
Pros: "fast boarding process. checked in bags for free due to full flight. Crew were very helpful and serviced with a smile throughout the journey. Baggage was on time on all the airports. On flight entertainment was very good. leg room good in all the flights."
Cons: "Seats should be more comfortable for such a long journey. economy class seats has very less support especially for the 11 hour flight."
Cons: "It would be nice to have a little more room on airplanes anymore..."
Pros: "Crew was very nice and the flight was fast and smooth."
Cons: "The plane seemed exceptionally old. There were zero audio/visual amenities and the bathroom door had to be held shut by the flight attendant because it was broken."
Pros: "I requested and picked a window seat but unfortunately. Got isle seat. I requested a Muslim meal and I got pork in my choices."
Cons: "Honer the requests ."
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Cons: "Lufthansa canceled the flights and blamed united airlines. The united airlines would not help and finally ended up having to stay in Frankfurt and now have to leave for Lisbon tomorrow and then onwards."
Cons: "My flight was delayed 5hrs and added multiple connecting flights that I didn’t need. I had a 6am flight and didn’t get to my destination until 11pm."