Monastery Art Suites

The location is amazing. The view is wonderful. the suit was large.

(1) I see people talking about how clean is the place. But for me (maybe it is only about suit 2 where we stayed) the place were towards dirty with some insects all over the wall, balcony is full of pigeon poop (they cleaned it only we asked them). (2) We could not open the balcony or the window because of pigeons. we had to use the air condition all the time, even if the weather was great outside.

The location, close to everything in Viejo San Juan.

The room was dirty all throughout (floor/walls), there was humidity in the ceilings. The shower was clogged with hair. Towels and sheets were stained. Some lighting fixtures were not functioning. Air conditioning was okay. Lack of services and personnel.

We stayed here for one night prior to a cruise. This location in old town San Juan was convenient to historic sites, the cruise terminal and many restaurants and shops. This hotel has a pretty ocean view from the rooftop, and a fun and unique style. Staff was very helpful.

3 days out, management called to upsell us on the penthouse. A couple days later (after I had declined) they offered to upgrade us for no additional cost (I presume to free up the 2 rooms we had originally booked, but they made it sound like they were doing us a favor). Upon arrival, the central AC was not working, and the repairman could not fix it. They couldn't move us to another room because the hotel was full (imagine that!) The staff brought 2 fans, but the power went out for a few hours. There were also window AC units in each of the 3 bedrooms but one did not work at all and one drip, drip, dripped water when on. It was 86 degrees and humid inside and very uncomfortable. We tried getting fresh air through the balcony doors, but it was very noisy outside and mosquitoes kept coming in. (Incidentally the balconies were blocked off and we were told by staff not to go on them because they were unsafe) The manager gave us a partial refund but it took way more time and effort than it should have to reach a resolution.