Hotels near Toronto Island Airport

Pros: Very clean. Super comfortable bed. Staff friendly and accommodating.

Pros: Great location. Close to the CN Tower and Rodgers Center. Good continental breakfast. Comfortable bed.

Pros: The staff, shower and furniture where great. Right beside our venue for the night so great for walking from building to building! Impressed with shopping connected to building even if only two stores.

Cons: Small room, minimal breakfast choices, black wall looked like something was removed from wall and painted over. I love rustic but wall looked more like lazy to fix the surface before painting it black.

Pros: Everything was great

Pros: Service and location

Cons: Nothing

Pros: Great hotel and staff

Cons: All was good

Pros: The bed and shower were the 2 best things about this place. Staff was very friendly and offered additional help with every encounter. Love that there was an included breakfast. It is good to know for others booking that there are additional costs for a more complete breakfast with eggs ect.

Pros: Modern, very clean, staff incredible from getting us the room we wanted to recommending a superb restaurant.

Cons: That we could only stay two nights.

Pros: Very clean and quiet room. Bed and pillows are so comfortable. Had a great nights sleep!

Cons: Fan in bathroom has a bearing going in it. Needs replacing

Pros: My husband and I loved everything. The location and room were awesome. I thoroughly enjoyed the stay.

Cons: Nothing. Everything was great.

Pros: Unbeatable location, comfort and clean room.

Pros: Location is perfect and the room is very specious amd comfortable.

Cons: Breakfast is just basic. It has bread, cheese and serials. That's it. Good for busuness people, not good enough for tourists.

Pros: Room service was delicious, room was amazing (especially the bathroom), and the location was great.

Cons: Staff could’ve been more welcoming, got comments like “here to visit the lobby?” when we were returning to our rooms, etc.

Pros: the attentiveness of the staff who were anticipating our wishes

Pros: The staff prepared our room according to our special requests with top flight attention to details.

Cons: The bathroom entry doors - very difficult to open from the inside and the outside.

Pros: The best thing about this hotel was the staff. Every person we came in contact with was so friendly and helpful. It was amazing.

Cons: For the price, and this could take into the prices for hotels in the area, I didn't think that the room was worth the price. The view was ok and the overall hotel room was ok. Not fantastic which is what I would expect for the price point.

Pros: Amazing super friendly staff! So polite and all about being top class! Amazing! That's what a hotel should be like! Room was super comfortable and they went out of their way to take care of every little thing. Gorgeous views! Just a wonderful experience. Swimming pool was gorgeous and they had private cabanas by the pool side!

Pros: Excellent

Cons: The extra for each room / the incidental charges 50% per night Is too much

Cons: They double charged me

Pros: Clean and confortable

Cons: Breakfast too expensive and not so much choices

Pros: Great hotel goos staff

Pros: Bar food very good. Good Asian restaurant next door. Service in bar and gym excellent.

Cons: Dreadful lobby musicians. Constant selling pressure from front of house staff. Shangri La seem to have started squeezing the pips for profit.

Pros: Everything is perfect

Pros: The concierge was amazing !!!

Pros: guest breakfast was excellent and private to stay in guests, variety of food with eggs, carbs, fruits, yoghurt, sausage and bacon was amazing.

Cons: coffee at the inclub breakfast could have been better. I like my coffee dark roast and strong.

Pros: Got different room then expected

Cons: They got us into correct room second night

Pros: The staff were very friendly and helpful. It’ was my anniversary weekend. I requested to have balloons and roses in my room. The staff decorated the whole room beautifully. I would recommend this hotel to anyone who had to celebrate something. Excellent services.

Cons: I liked everything. The only problem was that the patio was always to busy for us to sit and have a drink. This should be more accommodating for customers!

Pros: Housekeeping and room.

Cons: No fresh mild in refridgerator

Pros: The pool

Cons: We were going to the taylor swift concert are Room was not ready way past our check in time of two hours past check in . The restaurant food was overpriced and substandard. I've stayed at a few ritz Carleton's and have was great this was terrible

Pros: Bed was very comfy. Bathroom was spacious and great

Cons: Staff could have been more friendly

Pros: Hotel is excellent! All staff, amenities and location very, very good. Penny in the bar is fabulous!

Cons: Can't think of anything!

Pros: Super clean great restaurants excellent gym

Cons: We were three at the suite and there wasn’t enough shower gel at the room we asked for more but didn’t get that on time.

Pros: Beautiful hotel!

Pros: Great staff, great service, great amenities and great location

Pros: The way the staff treated us. Everyone was exceptionally friendly and helpful.

Cons: Valet was pricey

Pros: Very comfortable bed. The rooms were very clean. Friendly and helpful staff. Very nice breakfast.

Cons: n/a

Pros: From the moment you arrive, you are aware you are in a special place. The understated luxury and the attentive but discrete staff mean you can enjoy your stay in the knowledge everything you need is at your fingertips while enjoying as much privacy as you need. The wood-paneled design theme is carried through the hotel from the lobby to your room, which is a haven from the hustle and bustle of the big city. Do ask for a quiet room though as the noise of Toronto's condo construction boom can interrupt the tranquility in some areas (a problem not unique to Le Germain). But the hotel has even thought of that. It helpfully provides ear plugs in the bedrooms for those who are sleep-challenged. It's just one of the many little and big touches that make this hotel an oasis in the entertainment district of Canada's largest city, just a short distance from Toronto's island airport served by the Porter airline.

Cons: 1. Super staff who don't get "in your face" 2. Understated charm of hotel with thoughtful design touches 3. FantastIc bedrooms with plenty of space (judging by our room) 4. Convenient location in Toronto's downtown theatre district and close to waterfront

Pros: Central hotel.

Cons: Breakfast space was very cramped. Nice bagels though. Lots of construction around the hotel. The flat fare taxi booked for me by hotel was exorbitant. I was told that it was CAD 65 but the taxi driver ended up requesting CAD 75 & a tip- which make the total close to CAD 87. Don't book a taxi through the hotel- book in online and in advance. I paid CAD 56 flat fare to get from Pearson airport to the hotel. How the return journey can be CAD 30 more is beyond me!

Pros: Great location. Cool room

Cons: Could of had more on the buffet breakfast

Pros: Rooms need a refresh.

Pros: Well designed room: Junior Suite on 7th floor. Very comfortable bed (and I am very fussy!). Excellent modern bathroom with walk-in shower. Nespresso machine. Comfortable sectional sofa. Large desk and a proper desk chair and light. Filtered water container on the floor.

Cons: A container for used tea bags. Independent wall switches for bedroom and lounge area. A night light in the toilet (why is it that hotels do not think about this?) or a dimmer on the bathroom overhead lights would have been appreciated. Smoothies on the buffet breakfast menu and non-grain, vegetable options other than fruit.

Pros: Staff was friendly and helpful

Pros: Perfect location for Rogers Centre, Second City, etc.

Cons: Construction across the street.

Pros: The location, Convenient but ordinary breakfast.

Cons: We had to wait for our car (parked for supposed convenience in the hotel's parking for 52$) for 45minutes. We ended up being late for our meeting. Although the room was comfortable, we found too dark and extremely cold (16C); took a few hours to warm up. Had better experiences at other Germain properties.

Pros: Perfect downtown location, in walking distance to lots of attractions. Very friendly and helpfull staff. Super comfortable beds and big room.

Pros: Loved personal, very polite, helpful and good trained. I loved showers, toiletries quality.

Cons: I loved my stay, however room was cooler that i would prefer too. Conditioner system could use an update. I was not able to use gym due to lock malfunction.

Pros: Very comfortable bed, fantastic staff

Cons: Room service food could be better

Pros: Internet quick / all perfect

Cons: Nothing

Pros: We stayed to celebrate my husbands birthday and brought our 2 year old, and the hotel concierge and butler service were beyond accommodating! Although it’s a pricey stay, the service made it well worth it!

Cons: The staff at reception was not so friendly some times

Pros: front desk staff were awesome room was amazing not much of a view but oh well.

Cons: well for starters employees on 31st floor were very unhelpful completely useless the attitude was like they did not want to work on Saturday or something I asked question did not get clean answer etc.

Pros: attentive staff, nice size room, big bathtub

Cons: bed was a little soft for my liking

Pros: Whe I was over charged by 117 dollars

Cons: When I was over charged by 117 dollars

Pros: Location was perfect Very nice room It is expensive but worth it I loved it

Cons: Crowded and busy

Cons: They don''t have the basic amenities in the room! You will have to ca and request for it! Its a hassle. When you do call it takes a long time to get them.

Pros: Adding to the great location, staff and service are excellent. Clean room and nice bathroom, comfy bed and good amenities in general. Valet parking is a bit pricey.

Cons: Pricey valet parking

Pros: Excellent staff and service

Cons: Whoever cleaned the room should have been overseen because it was a sloppy cleaning

Pros: The location, the staff and the property itself were amazing

Cons: no light on the ceiling

Pros: Very nice upscale hotel for a great deal! Excellent location in downtown Toronto.

Cons: $5 room service charge

Pros: Food was excellent. Due to construction, our room was very noisy, but staff was very kind to find another room which exceeded our expectations. Brian, the Concierge was extremely helpful and wen th out of his way to help us with directions getting around.

Cons: Water in the refrigerator for our use. The staff was very kind to bring some to our room.

Pros: I loved the look of the main floor, the design was incredible. I also liked that shower in my hotel. The bed sheets were very comfy. The staff were very friendly, I asked for an late checkout and they were able to accommodate by 1 hour with very short notice which was impressive.

Cons: This location has no parking, you’d think after paying the price for such a hotel, you wouldn’t have to pay for “self serve” parking. I would understand valet parking, but not self serve. Also, the A.C in my room was incredibly loud and felt unrefined. Every-time it would turn on, me and my partner would wake up (which was quite a lot). The T.V is also pretty small when compared to other hotels around the GTA and what they have to offer.

Pros: Location is great.

Cons: I didn’t think there was anything special about the service. Just ok.

Pros: I love this hotel. It's close to everything, it's clean, and everyone is very professional. The rooms were large and the beds were so comfortable.

Pros: Beautiful rooms, great service and location

Pros: Spacious rooms, elegant hotel, calm and peaceful. When we decided we needed a car, the concierge had one ready for us the next morning!

Pros: Nothing.

Cons: Your provider (Cancelon) failed to provide us a hotel room.

Cons: Friendly staff, clean rooms, comfortable bed and great location

Pros: I was upgraded by the front desk into a King suite room. It was beautiful. Great service by all staff.

Cons: No pool.

Pros: Quiet, comfortable and convenient.

Cons: No swimming pool.

Pros: Great staff. perfect location. Fantastic price and amazing room. Loved it.

Cons: Bed was a bit short.. lol

Pros: View, location is ideal for the Dow own

Pros: Great location and price.

Cons: Old elevator,

Pros: The coziness, the lobby, breakfast

Pros: The place had a nice kitchenette, with even a washing machine and a dishwasher. Although I was only there for a couple of days, I can imagine it's excellent for traveling with family or a long-term stay. The staff, including the cleaning staff, were all super nice.

Cons: Everything was great.

Pros: Nice integrated suite with a kitchen, convenient if you stay longer than a day. Excellent location, nice staff and amazing views. Valet parking is available.

Cons: No good coffee in room, elevators took forever (we were on the 46th floor), parking is too expensive compared to what you can get right next door for more than half the price.

Pros: A room with a view

Pros: This is a fabulous location. Classy premises. Excellent staff, very courteous and professional. We requested a late check-out and it was no problem.

Cons: Nothing

Pros: Everything - location, hospitality and clean spacious room. Thanks to Sayara, Faisal and in training Sedney.

Cons: Nothing

Pros: ideally located for train station and metro

Cons: the was a kitchen but no pans to cook with, these needed to be asked for !! no washing facilities just expensive dry cleaning staff use the visitors lifts for moving food, equipment about we were there on vacation and on returning from a day sightseeing were made to feel as if we were imposing on the business people who were there drinking only 1 chair to relax in

Pros: The front staff and cleaning staff were so friendly and helpful. Loved our experience! The room was beautiful. Location is perfect. Walking distance to union station.

Cons: Nothing.

Pros: Staff was super friendly and helpful. In suite laundry was major bonus to wash and dry running gear before packing into suitcase. Room comfortable, well appointed. Historical building was neat, lobby nice, convenient location downtown. Valet parking was expensive but necessary as there appeared nothing convenient around. Well suited to transit and walking. Views were fantastic from 36th floor suite, and gym was great, with super views, on 17th floor. Sandwich/pastry shop off lobby was good, Starbucks immediately across street.

Cons: No in suite breakfast option, so either be prepared (and make use of in suite kitchen), hit restaurant downstairs (which seemed expensive), or plan for pastry or coffee shop mere steps away.

Pros: Nice hotel on the edge of the downtown core, an easy walk to restaurants and bars on King Street West, Queen Street West, Chinatown and Kensington Market. Hotel is low-rise and relatively small, which is a plus for me. Easy, but somewhat expensive parking underground with direct access to hotel. Luxury room was comfortable and spacious.

Pros: Concierge service was excellent. The hotel was clean and well-appointed with lots of luxuries and very comfortable beds.

Cons: Walburgers was horrible

Pros: Great location, clean and spacious.

Pros: Clean & close to everything

Cons: Pillows hard

Pros: The hotel is great...beautiful place to walk in to. Loved that checkout was not until 12 and we were able to check in a bit earlier

Cons: Room was just ordinary so priced high and not the view we were promised. Food in hotel restaurant was good but ridiculously priced....$67.00 plus tips for 2 burgers and fries and gingerale.

Pros: Perfect location in downtown Toronto. Lots and amenities in and around the hotel

Cons: Bathrooms are a little dated.

Pros: Beds and pillows r super comfy

Cons: 5$ for a Mars bar

Pros: Loved my room, much bigger than I expected, with a great view. Had my nails and a facial done at the spa. Fair pricing, good job, And thoroughly enjoyable.

Cons: Happy with everything

Pros: Location is close to everything.

Cons: Wifi is an extra charge.

Pros: Location

Cons: Breakfast open late

Pros: Excellent hotel, great staff!!!

Cons: Everything.

Pros: Good location and hotel services

Pros: Great location, friendly staff. The spa was awesome!

Pros: Location is very good. Just a block away from Union station. And a bridge away from CN tower and aquarium.

Cons: Room is not as clean as expected. A little bit dusty.

Pros: - 12pm checkout was exceptional and always a main reason for staying. - Lovely woman at the desk checking us in was friendly and professional, informed us of construction and when the noise would be over, etc - Late night room service was convenient - Close/Good location within 10min walking of Scotia bank arena - Self parking -Pillows and bedding were great, especially for those with neck/back problems like my guest

Cons: - Room booked through third party website clearly stated hotel would not fully charge card until check in day yet I was charged in full mere days after booking the room. I would understand putting a hold to confirm credit card however being fully charged when the booking website says otherwise was not impressive, expected, professional, reliable, or discerning. - Room service menu mostly over priced - Obstructed views, lots of construction, traffic can be horrible in area

Pros: Room service was nice. Timely, plentiful and on par price wise as most other upper scale hotels. I would order room service breakfast again next time.

Cons: Limited number of elevators and a very long walk to most rooms once you have exited the elevators. Only 1 central elevator location per floor. Minor, but robes are pretty thin... expect more for a Marriott hotel.

Pros: Location

Cons: Check out experience

Pros: Awesome view of the game from the room. Loved this experience! Would highly recommend and I hope to do it again.

Cons: Ear plugs should be provided in-room by default. The noise of the post-game clean-up didn't bother me, but may affect others during the night.

Pros: Amazing location and clean! Friendly staff very comfortable beds

Cons: Nothing

Pros: Easy to get to by car. Convenient to public transportation and area attractions. Staff is amazing

Pros: Not much. I was told that we would be over the 103R section of seats so my boys could go in the seats and we could see them from there and the room was no where near there.

Cons: I asked for a room with 2 queen bed and got 2 double beds and last room far far away from elevator. Totally not what I asked for with the timeline of booking the room.

Pros: The location is great. Walking distance to many exciting destinations. Attached to Rogers Centre for major league bb fans. Subway not too far. Bathroom is amazing. Staff are very helpful

Cons: Second time at this property. First time we had 2 people in our party and the room seemed huge. This time we needed 2 beds and the room had one beautiful bed and a lumpy pull out sofa. It seemed smaller than the single bed room. The bathroom was huge and amazing both stays

Pros: The location is fantastic and is walking distance to essentially all the cool downtown tourist locations in the city. There is airconditioning in the rooms and lots of natural daylight. You can use your own Netflix on their tvs.

Cons: The construction noise outside of the window was loud and constant. The pillows are not comfortable at all and the room itself lacked lights and art. It felt extremely bare in the room. The shower takes a very, very long time to get hot water. You can't use stairs as there is only elevator access between floors. The hosting staff at the Sportsnet restaurant in the hotel were either unfriendly or confusingly incompetent. Overall, the stay was only alright because of these reasons, especially considering after tax we paid $400/night. Very expensive for an "average" experience (which for me is below my average).

Pros: Location. Staff. Clean. Friendly. Helpful.

Cons: Can’t think of anything

Pros: Located right at the stadium Restaurant host Alex was amazing!

Cons: Cover charge in the hotel restaurant 4 hrs before a Blue Jays game. We had to find alternate place to eat before attending the games. Our room faced the train tracks, non stop noise.

Pros: The location is prime and the staff here are awesome!

Cons: I enjoyed it!

Pros: property is clean

Cons: lack of space for hanging clothes and no mirror in the room

Pros: Good location, close to everything. Nice setup for hotel.

Cons: Some improvements are required on offering - no complimentary bottle of water in the room , no slippers or bathrobe .

Cons: No free wifi

Pros: Great room, love the shower - incredible location

Cons: Toronto is always expensive, but we expect that.

Pros: EN: + Comfort in the room + Parking vert practical + Clean + Calm FR: + Confort de la chambre + Parking très pratique + Propre + Calme

Cons: EN: - Too much bleach in the swimming pool FR: - Trop de Chlore dans la piscine

Pros: Beds excellent. Wait staff in the lounge was very friendly and helpful.

Cons: Front desk staff was not helpful when we were checking out.

Pros: The hotel was great, very comfortable and a good location. The staff were fabulous, really fabulous. My wife has dietary restrictions which the staff did an amazing job of accommodating with delicious plates, beautifully presented, designed with care around our needs. We cannot thank the staff enough for their support, expertise and kindness. You guys made our stay so memorable, tasty and fun. You guys are great! A special thank you to Matt, Kelly, Jon and Maryvic.

Cons: We liked everything.

Pros: The staff was very accommodating and pleasant.

Cons: Construction.

Pros: The location

Cons: We stayed on the 7th floor and had to call to get the toilet to be fixed after a number one and they said it was fixed but after going in the middle of the night it stopped working yet again. Very frustrating when you've paid so much for the room.

Pros: Location, superbly located in the centre of the city. cleanliness, view from our room on the 17th (top) floor. Secure underground parking. All staff encountered were very pleasant, and the concerege staff member was very helpful and friendly. Swimming pool, which was warm and located up on the 18th floor, with superb views of Toronto.

Cons: Nothing!

Pros: Location, close proximity to restaurants and to the stores that I frequently shop in.

Cons: A bit pricey.....

Pros: ?

Cons: The mattress seemed really old not comfortable at all.

Pros: The hotel was clean and updated. The location is the best in Toronto and the staff at the hotel were absolutely amazing. This is the only hotel I will stay in, anytime I'm in Toronto

Cons: Pool was closed when it was supposed to be open until oct 15 Only a la carte breakfast No balconies

Pros: N.A.

Cons: Loss of power

Pros: location

Cons: nothing

Cons: The bathroom the shower did not have any bars to hold on. Very unsafe

Pros: staff was nice, and the location is good.

Cons: the furniture was too modern and not comfortable ( chairs). Also the shower only had half a door? Cant say ive ever seen that. Water kept splashing out.

Pros: Location good. Walking distance for the Rogers Centre.

Cons: Couple of comfortable chairs, the desk chair was hard to sit on.

Pros: Overall the hotel is good. Location is excellent Rooms spacious nd modern nd clean

Cons: Buffet breakfast should be kept in 5th floor

Pros: The hotel was clean and the staff were cheerful and friendly.

Cons: The food was not really up to much. There could have been more choice

Pros: The locations was great. The staff were very friendly. Parking was available on site for $31.78 which was reasonable for that area of Toronto. The Amsterdam Brewery was next door!

Cons: The pool was closed. It was a bit noisy at night. The cost on an average night is too much. If i didn't get the rate I did, I would have stayed elsewhere.

Pros: complimentry chocolates apple and water. rooms were spotless with a lovely view.

Cons: no indoor pool or jaccuzi. bar beside pool are at night time on level 5 didnt look like it was open as no staff behind bar at 8pm or 11pm. unless they so happened to just disappear at that time. was a spoets bar down stairs but was far too noisey and rowdy for my liking. also the paid pqrking $28 per night. thought with the price of the hotel the parking would be free

Pros: Super friendly people at the front desk.

Pros: Big room and overlooking the water. Easy access to downtown and parking onsite.

Pros: Great rooms, good restaurant.

Cons: Little pricey.

Pros: When we booked the hotel there was indoor pool and restaurant . But they have only hottub which is great by the way. After booking , we get an email that restaurant will be closed. That wasnt fair really. Otherwise this is our second stay at cambridge Stafff really nice . Water drain in the living room never got fixed despite complaining. rooms are spacious.

Pros: Location, size

Cons: No room service , and though there was coffee fake cream even with a fridge. I would also prefer a coffee pot to a single serve Kerrigan... Not enough coffee for 2 people.

Pros: Everything was great

Cons: Nothing comes to mind...

Pros: Clean, friendly, good location

Cons: Breakfast would be nice addition. Prices for everything were high

Pros: My boyfriend and I came for our 6 year anniversary. We wanted to explore Toronto, so we came early. The staff was amazing! When we got there, they let us have an early check in and explained the parking and amenities very well. The hotel is in the perfect proximity to everything in Toronto. We will be staying there again upon our return.

Pros: We stayed at the Cambridge Suites as part of a weekend getaway. In the heart of downtown and right around the corner from Massey Hall, the Cambridge Suites was withiin walking distance of everywhere we wanted to go. The suite was spacious and offered every convenience. The bed was extremely comfortable and the linens clean and crisp. The room was very quiet and the staff was most accomodating. We would definitely stay here again.

Pros: Everything was great

Cons: Everything

Pros: Nice room layout and amenities Very quiet

Cons: Room heater thermostat did not work well Elevator down button light did not work

Pros: This was a great deal! It is conveniently located downtown near the Air Canada Centre and a quick walk to the Hockey Hall of Fame. It's not easy finding a 4-star deal downtown, but this was definitely one! Everyone was kind and answered all our questions. Staff throughout the hotel was inquisitive and helpful. Parking on site and not too bad of a price. Highly recommended!

Cons: Perfect stay. No complaints.

Pros: I compared alot of hotels for our long weekend visit to Toronto. The Cambridge seemed to offer the best value as far as price, location, and you get a suite not just a room. The room were clean, and recently refurbished. The staff was friendly and helpful. The bed was very firm, but we prefer it that way. The hotel has a strictly enforced no noise policy, which is something we appreciated. We were able to get the rest we needed after very full days taking in Toronto.

Cons: The temperature in the room was a little on the warm side. Not uncomfortable, but we would have preferred it a little cooler. Weather outside was in the 90's. Turning the thermostat down did not seem to help.

Pros: Good location, clean…

Cons: I had come to hotel around 8 in the morning. Usually they make you wait till noon but hotel was available. I wanted an tower view room. Receptionist told me that all view rooms are busy and I have to come back around to have one! I told him that I will come around by 10 pm. and by that time reserve any view room and send my luggage’s. I have asked twice “there won’t be any problem because things are always we’ll get it fixed later but it won’t get fixed. I was thinking that I will go to reception to get my keys! When I arrived at 10 I give my id and asked for room keys! As I presumed, I was not given a room I was skimped! Receptionist asked for a moment get inside come back and checked me in! It is Sheraton hotel how come they make me to carry three pieces of luggage!

Pros: The location

Cons: Incredibly over priced. Not worth $323 a night. I will never pay that again. The hotel is way too average. I stayed at the King Omni for $100 less and it was way nicer of a room. Also the power went off in the middle of the night for 2 hours and I almost fell in the bathroom because I couldnt see and same with my partner.

Cons: Breakfast room has parking view :(

Pros: Room and breakfast

Cons: Hallway noise

Pros: We had a great view of Nathan Philipps Square from our room. Very Instagrammable!

Cons: The facilities were lacking. But the location made up for it! Anything the hotel lacked was found in your immediate vicinity.

Pros: The check in staff was great!

Pros: The location was great and the rooms and services are fantastic

Cons: Exterior renovations were unfortunate

Cons: After spending close to $300.00 on the room, I wouldl expect free WIFI in the room.

Pros: Very close to Eaton Center & downtown. Big hotel.

Cons: Room was not cleaned until I called room service 3 times. It was finally cleaned at 9 pm.

Pros: Close to everything comfortable beds

Pros: Location and services around it.

Cons: The stuff were highly unfriendly. I also wanted to let them know my partner would be arriving before me and they were absolutely useless and not customer service oriented when it came to adding my partner's lady name to the reservation.

Pros: Location in terms of being accessible to nearby underground parking lots..

Cons: Room service was a joke and too expensive or no good reason.

Pros: The bed was too soft and and it was pressing down. In my room wifi was not reaching at all and had serz bad connection. The Balcony of the room shoud have opend towards main street rather towards inside street so tht the view is much better for the guests.

Cons: I didnt like the direction of balcony. Didnt liked the wifi connection strength in the room cos it was hardly connecting. Didnt like the too soft bed foam as it qas pressing inside and diffult for me to sleep as i like hard beds

Cons: Cleanliness

Pros: The rooftop lounge and pool area was spectacular

Pros: Breakfast was excellent.

Cons: Rooms to be updated getting tired looking. Pay more attention to your guest than outsiders, especially when you have offered rooftop lounge and pool Need more control outside your hotel after party from the pool, attracting the wrong crowd foul language etc... when approaching the hotel. Cancel the lines for a nightclub crowd waiting to get to the rooftop bar! Attend to your guest it will pay off in the long run...guests will have a much better experience and memory of your hotel intern repeat business and referrals.!!

Pros: Lovely modern hotel and cool area

Cons: VERY expensive for what you got. Hotel seemed like it was more tailored towards being a nightclub and not really catering for the guests. Pool was small, hardly any towels or sun beds. Not good value for money but would be fine if you didn't want to use the pool

Pros: Rooms were modern and spacious

Cons: Rooftop pool rarely open. Priority to private parties. Staff were rude and unprofessional. Over priced and not a 5* hotel.

Pros: We could see the CN tower from our room.

Cons: We had a plugged sink.

Pros: Location, comfortable and large room, staff very helpful (apart from the maid).

Cons: The housekeeping service was terrible. I left a note in the bathroom saying that I needed more shampoo and conditioner because one of them is not enough for me and my husband and the maid put in two body showers and a body lotion. Did not put any shampoo and conditioner. What kind of employee does this in a 5 star hotel ???? Where is the attention when performing the service ??? My room was very poorly cleaned, replaced damp towels. Anyway, the worst housekeeping service !!!! The breakfast is not the best either. By far a breakfast worthy of a 5 star hotel.

Pros: Great view and location

Cons: Not great value for money to start. Also, the rooftop bar they advertise as part of the hotel is CONSTANTLY being used for private functions. We tried 3 times to have a drink when we stayed as each time we were told it was closed for private function. It was infuriating to say the least. Why advertise if it’s not readily available to paying guests!!!!! Wouldn’t return for this reason and this reason alone.

Pros: Nice area

Cons: Too expensive for what they offer

Cons: Very basic room for s very high price

Pros: Style and location was good, great rooftop pool

Cons: Overall the property was run down and not the best condition. Pool was great view but no space. Love Thompson overall in Cabo and Chicago, but not comparable here - needs to step it up