Cons: "We were not informed our flight had been cancelled"
Pros: "The crew was kindly and friendly"
Cons: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Pros: "The people at the gate. Excellent the girl from El Salvador"
Cons: "The worst, the attitude of a crew member named Andrew."
Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Cons: "Steward. & meals"
Pros: "The extra seating room on the plane"
Cons: "The booking times from kayak to air canada did not match. Air canada shows times in hundred hours and kayak shows them in am/pm."
Cons: "Flight was on time"
Pros: "customer service"
Pros: "Movie selection was great! Thank you for having a vegetarian food option."
Pros: "Getting off the plane. Westjet is better."
Cons: "Temperature varied widely throughout the flight. Entertainment system down for over an hour. No fresh food left for the back of the plane - Late departure."
Pros: "Helpfullness of Air Canada staff."
Cons: "Not much"
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Cons: "All flights were delayed. makes for a problem to connect to the next flight."
Pros: "The flight attendants wet very nice and accommodating"
Cons: "The clerk helping with the boarding passes was very rude."
Cons: "Boarding Zones 3-5 is always a mess"
Pros: "The fact that I called in the a.m. and they rebooked immediately, no charge."
Cons: "The temperature fluctuated like crazy. Upon entering it was fire hot. Then became ice cold then fire hot again. It felt like there was something wrong with the plane. The plane also lqasnt cleaned before we boarded. It just landed with another flight then we boarded."
Cons: "The food on the flight to/from Delhi was too spicy to my taste. I'm generally allergic to certain spices and ended up eating next to nothing during the flight."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight"
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "The cost is to high especially not coming with a meal"
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Cons: "Finding gate was a problem. Air Canada personnel gave me bad info on Gare and would not give me a ride. Going outside and up steps to board is unsafe for people with balance issues. Would have to be a great deal to get me on air Canada again"
Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"
Pros: "A very pleasant 9-hour flight. Plenty of room and good entertainment."
Pros: "Not much."
Cons: "Everything was slow. We had been in the air for more than an hour before any drinks were offered. Also what kind of decent airline charges for alcohol on an 11-hour transatlantic flight? The entertainment options were limited, especially if you didn't bring your own device with the Air Canada app installed as there were no screens in the seats. The aircraft interior was dated and worn. The crew were curt and not helpful. I just expected better from the national airline of Canada."
Pros: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Pros: "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
Cons: "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
Pros: "The flight was smooth and not delayed"
Cons: "The food was horrible and flight attendants waited unnecessarily long (an hour or so) to pick up all the dishes afterwards. I couldn't understand a word the main flight attendant said in her instructions because of her strong accent."
Pros: "The staff at boarding and flight crew very friendly, attentive and efficient. Good fare for return ticket."
Cons: "Food had no taste or imagination."
Pros: "Spacious, leg room"
Cons: "Temperature, cold. Needs interior upgrade."
Pros: "The price"
Cons: "The food and the seats were cramp"
Cons: "Entertainment system. Spacious seating for economy class."
Pros: "Crew was super nice. Free entertainment even though the flight was only three hours."
Cons: "Small, cramped plane with no free snacks."
Pros: "Free entertainment. Big, spacious plane"
Cons: "Food was disgusting and crew was not very friendly."
Cons: "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
Pros: "Everything was fantastic. Great flight crew. Great stuff."
Pros: "Flight delay lost luggage"
Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."
Pros: "The crew were extremely friendly and the flight was on time."
Cons: "I wasn't offered a meal preference, and was disappointed they couldn't accommodate me with a vegetarian meal. I also didn't enjoy the fact that the plane didn't have an integrated entertainment system, and that you have to pay extra to receive a tablet to watch movies..."
Cons: "The flight was 3 hours late. At some point we boarded the plane then asked to disembark it as we were still not ready for take off. They told us there were some weather issues in Toronto ... I looked at 3 different weather channels who said that the weather was mostly clear in Toronto with a few scattered showers."
Pros: "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Pros: "They've replaced the ridiculous entertainment system with a much better one."
Cons: "Unwise cost-saving efforts in the Vancouver Maple Leaf Lounge - obscure magazines only, croissants/pastries replaced with a loaf of bread, etc."
Pros: "No food offered on a 6 hour flight, but nice flight crew and good entertainment system."
Pros: "Toronto is a lovely airport, and it's a short hop to Europe from there, which is why Air Canada Rouge is ok for the trip. It's important to remember that their no frills approach means no TVs. Sleep or plan accordingly."