Toronto Car Hire

Cons: Got the SUV with almost no gas on the tank. Was told about it though and told that I could return it empty. But returning empty requires calculation. Not good service to say to a client - "you have to either wait 20 minutes or get it empty".

Cons: Lot is pretty tight.

Cons: Had to wait more than an hour after reservation time because they had no vehicles. It wasn’t properly cleaned. And only had 1/4 tank of gas.

Cons: Was never mentioned all the extra fees that was going to be charged on top of the “receipt” they emailed me. The email states $60 something then when I return the car, I get charged an extra $190. Would have been nice to know ahead of time and not after.

Cons: The car had all-season tyres in "the dead of winter" and was sliding all over the road. I was told that there was no alternative.

Cons: more choice for the car rental choosen. Better pricing,

Cons: Location was a little out of the way but that’s probably why the price was so great. So, take the good with the bad...

Cons: Downtown return is a little tricky especiallly during the peak hours. Overall experience is not bad.

Cons: close too early

Cons: didnt find

Cons: Hertz' s counter didn't know the details I made at Kayak. Despite I showed the booking details, the guy at the counter didn't care and kept telling me I didn't have any insurance which I actually had Zurich covered which I booked thru kayak. I think kayak needs to communicates with its vendors and synchronized

Cons: Nothing

Cons: Taxes!!! Nothing I can do about it, but the additional charges add up to almost CAD300

Cons: long line and somewhat inefficient at airport and smelled smoke from previous driver

Cons: Took a long time to find the person responsible to habd over the car. Also the car came with 20 minuets dekay. And when returning I spent a lot os time finding the person to give the car to him and yet he was so rude person.

Cons: The service

Cons: The pick-up process was slow.

Cons: I showed up and my booking had been scheduled for the wrong dates and had already begun and finished before I arrived for pickup! I didn't receive a call or anything about the mistake. I had to find a last minute car rental from a different company across the city and it was very stressful.

Cons: Car had some crumbs left around Car was also loud, maybe normal for VW

Cons: I would like to be able to pay toll fees myself online. Not need to go through dollar.

Cons: It was way too complicated to book through you. I ended up booking directly with Budget and had a very good experience.

Cons: nothing

Cons: Pick up location was a bit difficult to find and not very well marked.

Cons: The customer service agent was not very nice or helpful at Budget. We asked him to put a secondary driver to the account, which he did initially. However, halfway through I asked him if there was a charge associated with this. Once we figured out there was, we asked if we could switch the drivers and eliminate the second. He was clearly unhappy with our ask responding with "Well...I already did it..." The silence that followed after that indicated he wasn't willing to change the drivers so we just left it as is. Additionally, we asked what the fee was for after-hour return. He said that we would be charged another day but when we asked how much that would be, he never answered. The car and other staff was fine, but his attitude really did put a damper at the start of the trip.

Cons: The dropoff location did not match the address. The telephone number for the location was nowhere to be found. I was able to call another Budget location who were able to give me directions where to drop off the car.

Cons: Honoring my contract price for starters. Everyone had a different time for the store to close. If I wanted it the next day you wanted to double the price. Fortunately there was a real person at the Alamo at the airport, and she matched the rate for the same period of time. And even upgraded the car.

Cons: They ran out of cars and we had to wait over 1 hour to pick up a car at the site.

Cons: Hard to find the pick up and drop off locations. Better so age?

Cons: They pressured us to pay more for a car than what was reserved and what the on line price was

Cons: N/A

Cons: Smelled like an ashtray.

Cons: Nothing, all excellent

Cons: I asked to pick up the car at the airport and the agency claimed that the pick up should be in the city otherwise the price will be increased! In addition the original price was not including insurance which cost me eventually around 500 CAD! So instead Of 780USD I Was charged 1800CAD! Read between the lines and verify everything 10 times before you book your car!

Cons: Location was very hard to find. Some information where to go would help a lot

Cons: The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.

Cons: The only thing was that the office was hard to find. Maybe better signage or more thorough directions on Kayak's website?

Cons: why do you ask me, they were just perfect!

Cons: Since there were no US vehicles, I drove a Nissan Sentra with Ontario plates. You need to be aware that Canadian cars don't use the imperial system, everything is in metrics. So when Google says 'drive for 14 miles', you do have to make some calculations.

Cons: The rental agent was rude, disrespectful and had a chip on his shoulder. I would never rent with Alamo or any of its affiliate companies again. The agent tore up our rental agreement and would not even allow us to take our booked rental car because we arrived over 3 hours after our scheduled pick up time (despite the fact that the car was available and no one else had tried to book it). He was on a power trip and was more concerned with being right than offering customer service. Just appalling.

Cons: Drop off location not well marked so that it was difficult to find, even with exact directions.

Cons: My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car. I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.

Cons: Nothing. It was an enjoyable experience.

Cons: Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes. Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!

Cons: Gas wasn't full despite being marked "full" on the contract. Unfortunately i noticed only after i left from the rental place. a rip-off of close to 20 bucks. No-one checked before handing me the keys. This after waiting for almost an hour for the car

Cons: Rented a Chevrolet Impala online on 17 May for a ride on June 18 for USD 57.64. Ended up paying USD 84.16 for a Nissan Altima, with the minimum insurance option and all other relevant Canadian taxes and fees. The Car Rentals page that Kayak directed me to, never gave the full picture of my options. One should be made full aeare of his optios before engaging in a contract. Just showing the tip of the iceberg and misleading customers is simply not fair...

Cons: Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.

Cons: I ordered an intermediate car and ended up with an SUV which caused fuel costs to be higher than anticipated. I had to sign a form indicating I wouldn't smoke in the vehicle, but someone had obviously smoked in it previously and it stank.

Cons: The cost of rental should exactly match the quoted rate, which was far far different. I subsequently booked through Expedia and went to Hertz, whose quotation was within $2.00 of the final invoice.

Cons: Bad customer service with staff continually talking amomgst themselves whilst serving you. Lack of car options with almost all cars being unavailable despite my reservation.

Cons: You reserved me a car at a time when that location was already closet! I got there and walked out without a car!

Cons: Rude and lazy staff. Straight up lied to my face about how much they were charging, they expected that I would not look at the bill before I signed it. Shocking behaviour! Never use this location.

Cons: Been to this rental locations 3 times when I've had to wait 10-15 minutes for the rental agent because they are downstairs in the garage or getting lunch. There is literally 1 agent working the office, so there are often waiting periods, and there isn't anyone downstairs in the lot to help with pick-up and drop-off down there, including pointing out any potential scratches or damage that there may be to any vehicle. I would advise any rental office have at very least 2 staff minimum, so customers aren't waiting for 1 staff to run up and down between office and parking garage.

Cons: The counter guy was slow. Failed to give me a car with his notes with a full tank..made me miss by appointment with exchange of a car. Very unhappy about his attitude and how he handled the situation. The car was really not my choice but because i was running late I had to go.

Cons: Even though I made a reservation for a car and had a confirmation number, when I arrived (on time) to pick up the car I was told by the attendant that he had cancelled my reservation because he didn’t have enough cars. I explained that the reason for a reservation was to ensure a car was available, but he just blamed the situation on the online reservation system. I asked why he didn’t contact me to tell me the reservation had been cancelled, but the response again was to blame the online reservation system. There was no offer to find me a car at another Thrify location. Very disappointed in Thrifty. They’ve lost a future customer.

Cons: The car was not aveilable at the pick up location. Luckily an uexpected return occurred and we got that car in some waiting time. Car was not clean properly on the driver’s floor. We got a contract to drop the car at 7 pm in downtown Montreal on Sunday but the office was closed. No sign and or posted info about how we can release the car. So we where forced to keep the car one more night on our expense and risk. Next day we delivered the car in the morning and experience very aggressive atitudine on behalf of Thrifty’s customer services agent.

Cons: Tried to charge me a drop off fee of $20 extra dollars because the counter was closed when I needed to drop off for my flight!!?? Hidden fees.

Cons: Not easy to find where Payless is picking up customer to bring us to the car. Car outside not clean at all (due to rain...), inside not good too. Not full tanked but we gave back with the same level without any problem. We had to wait 45 min that Payless employee (he was allown in the office) drived us back direction airport. Jacques

Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.

Cons: I honestly have no compliants.

Cons: Got there and they told me there was no car avail for me... great...

Cons: Shuttle took a while at pick up. They seemed very disorganized at pick up and it took a long time for me to get my car and leave.

Cons: They’re far away from the airport, wasted an hour till I got to their location, rarely answer their phone, and when the lady answered the phone, she gave me the worst directions ever on where to wait for their shuttle! Will not do business with them anymore!

Cons: There was a sign hung on the wall reading, "A quiet man is a thinking man, and a quiet woman is usually mad." its 2018. are these sexist stereotypes worth advertising INSIDE your business?

Cons: It took forever for them to pick me up at the airport and the ride back to the rental place was also lengthy. The paperwork went on forever and required 2 forms of picture ID; I got the impression they thought I was trying to pull something over on them... I asked for a local map, always provided to me at other chain rental agencies, but instead was directed to 'the gas station down the street, where I could purchase one'. A real class act; never again.

Cons: rented a small car to save on gas. Was not even given the option, and forced to take a giant truck or a mini van. Poor planning on their part. Was basically told to bad.

Cons: Whenever I rent a car I never use the hire the insurance because my credit card covers it, their"policy" says for international credit cards you nuts hire the insurance and I was surprised with a huge unplanned insurance fee. No 24 hours check out. Terrible staff

Cons: office is somewhat shabby and dirty

Cons: Drop off was a long (not enough staff for lots of customers dropping on Monday morning)

Cons: Upon arrival the ACE office was unable to locate my reservation. After being transferred around with different representatives, they finally said my car reservation was CANCELLED. I ended up having to pay a lot more with another rent a card. I want compensation for this (for the extra money I spent and the time I wasted). As someone who booked many trips with KAYAK, what can you do to help me out? Thank you, Evan

Cons: I made a repaid reservation online through Discount Car. However, they didn't have the model I reserved when I showed up. I was offered a cheaper model, but the customer service said they would get back to me in two or three days later about POTENTIALLY refunding part of my rental fee if I were to choose the cheaper model...

Cons: Everything car was dirty service was poor!

Cons: do not try to book with this suck rent service. Almost screw up our long weekend trip with our friends. No car without any notice before we went there for picking up car. Two more some bad situations with other customers when we pivking up our booking car. really bad experices and waste our more time and more money to go to unreliable small renting company to rent car.

Cons: You canceled my booking. The rental was with Dollar and Europcar as you mentioned. Overall, this cost me over 500 CAD extra.

Cons: They didn’t have my car. They said they transferred my order a couple of days I had to pick it up and they said the transfer did not get through. So I had no car. I had to call all the car rentals to find myself another vehicle. I will never rent from them!!

Cons: Landed in Toronto all the way from Edmonton. Went to discount car rental dealership by taxi( they supposed to provide suttle but they don’t) . Found that they canceled reservations without any reason. No notifications nothing( they rent car to different person on higher price). Rent a car for one week. Treat me very bad. No help nothing. Talk rudely (even it’s there fault). Spent 3 hours but no luck and no reason, no response. Need to rent a car from other company as everything was planned for my vacation. Ended with paying $500 instead of $130 for one week car rental plus waste my day for vacation plus all this hassle.

Cons: I arrived and they offered to rent me the car I had booked for $551 for $2900. This company needs to be sued for fraud and misrepresentation. Their customer service was evil and at the same time they had no office in Toronto. They did not rent me a car in the end because I refused to pay 6x the original price.

Cons: Your Discount Car Rental location didn't have any cars, saying they had rented out 30 the day before and none came back. So I sat there with others for an hour being told "15 minutes till we take you to another location with cars" Turns out the other location is a really poor rental company named Advance Car and Truck Rental (Google 2 star rating with reviews of customers being bullied) that just happens to have the cars we need.. I'm pretty sure they have an agreement going on between the two because its too convenient and this other place wouldn't survive without Discount dumping customers on them. To sum it up, they told me to drop the car off whenever I wanted at Discount and they'd get it in the morning. My contract with them says I have it until 7:25am. They called me 4 times during dinner to threaten me to bring it back to their location by 11pm, or they will keep calling and start charging my credit. So not only did I miss Thanksgiving thanks to all of this, but now I'll have to dispute their "Upcharges" with my credit company. And quite frankly, because of how this was all handled, I'm never going to book with your company again, and I'll never recommend anyone I know book with you either. Sorry to say, but these guys were so rude and threatening on the phone and in person(shoving me out of the way when I dropped off the car) that I'm completely turned off of going through your company.