9.6 ExcellentAug 4 2020
Pros: I rented an intermediate Ford Focus or similar from the airport and was offered the BMW Mini Cooper on arrival, which turned out to be really fun to drive and comfortable. The check in process was easy. We were not gouged an exorbitant amount for required insurance. We returned the car right at closing and they let us leave the car for them to process in the morning. We were charged the correct amount without any problems.Cons: Everything was great.
9.6 ExcellentMar 15 2020
Pros: Fast service, not a big Deposit, quick return of the Deposit.Cons: Everything was fine!
10.0 ExcellentMay 22 2019
Pros: Great staff, great car, great service.....happy, happy, happy!
2.0 MediocreSep 12 2018
They do not look out for the safety of your childrenCons: When we arrived the Budget attendant saw that I had young children but did not offer booster seats for them. In the USA they would not need the seats, but in Europe apparently they do. That lesson cost us 436 Euros and loss oh half our vacation in Salzburg. The Police were even outraged that Budget would allow us to leave with out proper booster chairs. I understand that we are visitors and we should have done research on the booster seat requirements, so we do take some of the blame. I have tried to contact Budget to see if they would at least reimburse me the rental, which was half the cost of the fie, but they have denied my request. I will not rent from Budget/Avis again.
7.6 GoodJul 16 2017
Pros: Efficient dropCons: Model of car. I reserved a golf or similar and got a Renault capture with insufficient space
8.0 ExcellentMay 26 2017
Cons: Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.
8.0 ExcellentApr 3 2017
Pros: The car was ready and the staff spoken v good English,a helpCons: Not much
9.2 ExcellentAug 27 2016
easy rentalPros: After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.
10.0 ExcellentAug 18 2016
Quick and easyPros: The shortest time I ever had experienced in returning a car. Ｎｏ waiting at all.Cons: None.
10.0 ExcellentJul 4 2016
Pros: Staff was very friendly and helpful. They went the extra mile to resolve a problem with the car. We were very pleased.