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One location in Salzburg W.A. Mozart Airport
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5,6 Fair
Sep 2016
Pros:
The car was very good. A recent model, with low mileage on the clock and a high level of equipment.Cons:
The car was booked with Alamo. The details advised me to pick up the car at the Enterprise desk at Salzburg Airport and when I arrived the car was provided by Buchbinder - confusing isn't it. The car was very good. However, I had a minor incident on the road which caused irreparable damage to a tyre . I was able to fit the spare wheel - with a "spacesaver" tyre that had a maximum speed limit of 80kph (50 mph) - and I continued my journey to my hotel. From my hotel I tried to contact the hirer, using the number given on their scanty information pack. Seeing that it was a toll-free number, which can sometimes be difficult from a cellphone, I called from the landline in my hotel room. The number did not work. I asked the hotel receptionist to try the number for me and it did not work. I even tried calling from a public telephone in the street - it did not work! From the internet I obtained the rental desk number for Enterprise and was able to get through. I had hoped to be able to arrange a local replacement of the damaged tyre. However, with my limited German and the desk clerk's limited English and even more limited knowledge of cars I had the greatest difficulty getting her to understand that I had a burst tyre. She suggested I return the car to Salzburg Airport and pick up a replacement (a round trip of about 300km) but finally offered to get someone else to call me back. A man did call, about an hour and a half later, but his English was even worse and we finally agreed that I would just return the car at the end of my stay, using the spare tyre. The journey back to Salzburg on the Austrian autobahn at speeds limited to 80kph was very harrowing, with heavy lorries frequently coming up close behind, flashing lights and sounding horns for me to speed up or get out of the way. Overall I felt very isolated and vulnerable and completely let down by the lack of service from the hire company. Thankfully the burst tyre was only a minor incident. I dread to think of the problems if the incident had been serious. This was the worst level of service I have ever experienced and I will never use Alamo/Enterprise or their associates again.One location in Salzburg W.A. Mozart Airport
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10,0 Wonderful
Jun 2017
Pros:
It was a lovely car in good condition, very good value for the money. The lady at the desk was helpful and polite, picking the car up and dropping off were very easy and smooth processes.Cons:
By the time the chap got to us to explain the finer details of the car's workings we had already figured it out.9,6 Wonderful
Jan 2017
Pros:
The reservation, pick up and drop off process was incredibly smooth. We were greeted warmly by the rental staff and they were very helpful in answering all our questions. Upon our return I was met in the garage by a very friendly staff person who swiftly guided me through the return process which was accomplished without a hitch.4,4 Mediocre
Nov 2015
Cons:
Car was not reliable. Car model is lousy and it is not good on highways. The police fined us for a lack of tag and SIXT did not warn about tags that we must have it around EU. SIXT is irresponsible careless and refused to resolve this problem.One location in Salzburg W.A. Mozart Airport
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9,6 Wonderful
Aug 2020
Pros:
I rented an intermediate Ford Focus or similar from the airport and was offered the BMW Mini Cooper on arrival, which turned out to be really fun to drive and comfortable. The check in process was easy. We were not gouged an exorbitant amount for required insurance. We returned the car right at closing and they let us leave the car for them to process in the morning. We were charged the correct amount without any problems.Cons:
Everything was great.9,6 Wonderful
Mar 2020
Pros:
Fast service, not a big Deposit, quick return of the Deposit.Cons:
Everything was fine!7,6 Good
Jul 2017
Pros:
Efficient dropCons:
Model of car. I reserved a golf or similar and got a Renault capture with insufficient space8,0 Very Good
May 2017
Cons:
Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.8,0 Very Good
Apr 2017
Pros:
The car was ready and the staff spoken v good English,a helpCons:
Not much9,2 Wonderful
Aug 2016
Pros:
After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.One location in Salzburg W.A. Mozart Airport
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4,4 Mediocre
Nov 2016
Cons:
On Saturday morning there was nobody at the drop-off location. I was supposed to key-in a code at the key drop box but none had been provided on the rental agreement that I could find so I had to e-mail their Vienna office confirming that I had, in fact, returned the car on time. I also noticed that the clock at the drop-off box was an hour fast, which would, I suppose, make it look like cars were returned late when they were returned on time.One location in Salzburg W.A. Mozart Airport
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2,4 Poor
Jul 2019
Cons:
Customer service. We wanted to shorten our reservation to 4 days with drop-off by 12:29 pm July 6. I called toll 1-800# & was told to call local # we rented from. I called there numerous times. each time the woman said she was very busy and to call back later then hung up.many more problems....9,6 Wonderful
Apr 2017
Pros:
Somewhat better pricing than other car rental agencies. No problem with picking up in Salzburg and dropping off at Munich airport (i.e.: a one-way rental). Very capable and cordial rental agent in the Salzburg office.Cons:
All European car rentals seem to be insanely expensive, as compared with American agencies. I don't think it's just the higher taxes. A mystery.One location in Salzburg W.A. Mozart Airport
2 locations in Salzburg W.A. Mozart Airport
One location in Salzburg W.A. Mozart Airport
One location in Salzburg W.A. Mozart Airport
One location in Salzburg W.A. Mozart Airport
One location in Salzburg W.A. Mozart Airport
One location in Salzburg W.A. Mozart Airport
One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Innsbrucker Bundesstrasse 95
+43 507 0104 5000
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Innsbrucker-bundes-str 105
+43 662 852086
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Innsbrucker Bundesstrasse 95
1866 1650
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Innsbrucker Bundesstrasse 95
+43 413 3533 3533
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Innsbrucker Bundesstrasse 105
+43 720 3712501400
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Innsbrucker Bundesstrasse 95
+86 10 6064 1387
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
Salzburg Airport
+43 662 852086
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One location in Salzburg W.A. Mozart Airport
Locations in Salzburg W.A. Mozart Airport
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Most popular car type | Economy |
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