Car hire at Toronto Pearson Intl Airport

Pros: The SUV was clean, the booth person was courteous and tried to be helpful

Cons: The correct vehicle could have been supplied (we needed a mini van, we got an SUV - insufficient space); the rear seat was inoperable (I had to fix myself, lost 45 minutes); very poor customer service - we were told to contact customer service and they never returned our call, very poor experience with Hertz

Pros: The staff on drop off was super rude and unhelpful

Cons: We were charged a full two days for a one day rental

Bad customer service

Pros: Service on the counter

Cons: When I got on the parking lot to get the car, I said to the reponsable person that I rent a full size car, the guy offered me mid size cars. If I don’t know cars, I Would have take a small car instead the one that I paid. He did this offering three different cars, all small sizes. I was waiting around 10 min when they drop a full size car on the parking lot. Car wasn’t clean and was a very simple version of the car and also was 60k plus mileage..

Slow service

Cons: Waited in line 45 minutes o pick up car. The car I had reserved was not available. The car I was given was not clean.

Never again

Pros: Nothing

Cons: Nothing about this car rental was ok, I booked a Chevy Tahoe they told me that they don’t carry that car instead they have a Dodge Durango but then again they dint had the Durango’s d told me that another customer is suppose to bring the car by 8.30 am. I was suppose to pick up my car 8.00 am in the morning. They gave me Volvo XC90 instead and told me that’s my only option at the moment. The only reason I wanted a Chevy Tahoe was the space and Volvo dint had it. Never ever I am booking with you guys. I want my money back

Cons: Customer service

Book something and will be given something else!

Pros: - clearness - reaching out to staff at any time

Cons: - you book a special car and will be given another car without any discount

Is hertz becoming a low cost agency, with all the problem connected?

Pros: I like the fact that I supposed to pay a fair price for a two days renting

Cons: I ended up paying a surreal price for the gas (when I asked the reason, I was on the road so technically I was able to go to a gas station but the employee told me that I had to speak with the manager because he thought that it could have been a mistake. Obviously, at that time it was too late. I paid a surplus for late, even if I wasn't late (an hour tolerance), I was late half an hour. And for some reason, instead of paying the difference, since I've already paid online, I paid the entire amount. So I would have paid around 60 dollars (40$ online and 20$), but I paid: 40$, 100$ for half a tank (gas), 45$ for delay, and 40$ instead of 20$. The supervisor there told me that I will be refunded in 4 to 6 weeks, by the half of the gas and the delay, but I still don't understand why, and the final amount is not correct!

Poor experience

Cons: Incorrect pick up address provided..car was not clean

Rip off!

Cons: Kayak site advertises a “pay in advance” price but Hertz insisted on $75 more at the counter. When I argued he insisted that this was in the email I had received, which it was not!

Abusive and aggressive sales tactics, rates and costs

Cons: $13.50/day for an $18 child booster... I would have needed to spend $600!! for my 3 children. They became aggressive and refusing to give me the rental unless I got their boosters. Ridiculous

Cons: There was a long line with only one person attending, the tupe of car i reserved was unaivalable

They charged me an extra $180 after the rental in airport taxes, etc!

Pros: Nothing wrong with the car

Cons: The up front rental price was supposed to cover everything, then when I return the car they charge me an extra $180!