Car Hire at Toronto Pearson Intl Airport

You ruin my christmas

Pros: Nothing

Cons: I didnt get the car because after i paíd for it when we arrived at the airport they told me i needed a credit car and i dont have one so we couldnt get the car in christmas eve and they told to cancel so i did and when i did it they charge a cancelation Fee of 200 dls so we end up without a car and 200dls down on christmas eve at 11pm and all the luggage on the Street paying 93dls for a Taxi so it was the worst christmas ever

Huge scammers!!!

Pros: I have nothing good to say!

Cons: We went to pick up the car and they said we get only 200km per day and then it’s $.021 per KM. So we requested to see if they can do something because we are on a budget and $200 is quite steep for renting a car for 3 days and especially when I reserved it online it said unlimited but Apparently that doesn’t apply to local residents of Ontario. So the guy at the counter said I’ll give you more KM and lower the charge to $0.15 per KM and we were grateful. But little did I know that they put on the basic insurance which was close to $45 A DAY!!! And I declined it too because I had my own insurance!! And to top it off they tried to charge us for a scratch on the front bumper which was already there. Ahmed who i think is the manager said let me look at our records and then finally said “oh it was already there”. I was completely shocked when our total was $311 for 3 days!!! The insurance was more than the car rental. From $90 we ended with $311! It was my bad for not looking at the reviews before I booked this place because everyone pretty much has the same complain. I will complain with the better business bureau because this place needs to stop ripping people off of their hard earned money! i will also advise Kayak to stop doing business with this company based on the reviews and the fact that these guys are scammers. Oh by the way this location is in Mississauga on airport road.

Worst car rental experience ever

Cons: Long wait time for shuttle and at rental office during pickup and drop off. Dirty car. Did not honor class of car booked saying they have no SUV’s, Gave me a downgrade to a smaller car. Poor customer service with no interest in quick service. Wanted to charge me for an extra day when the car was returned on time. Spoke with other waiting customers, they shared my sentiments. Will not rent from this place again.

It’s a trap

Cons: Very rude staff they force you to buy insurance even if you have your own insurance also always overcharge and don’t stick to the quoted price. They don’t give you the car you booked and try to downgrade your car.

Pros: I like the price

Cons: I will not rent again from that company. when I dropped the car of the guy said that I broke something underneath the car I said that it is impossible.so we start arguing and he said that it wasn't there before and I should check under the car as well that this is my responsibility. Few days later after my husband request pictures before and after it turns up the it was there before. it causes me a lot of stress and money because the took my money from my credit card (not for the rental)right away now I am waiting for my money back.

Nice people but there was hidden fees

Pros: Friendly people and helpful shuttling is around.

Cons: Got to Toronto thinking I had a crazy great deal on a car so we could drive to Montreal with the van. Get to the location ( which is about 15 mins away from the airport, only to be told the unlimited mileage I had counted on was only for Ontario and it would be 200 kms free per day and after that it was 16 cents a km. I didn’t really have another option because I was away from the airport. Turned out I paid $172 more than I was expecting. I’m not mad but I would’ve liked to of known beforehand that the vehicle couldn’t go out of province. Next time I guess I’ll have to read the small print instead of assuming when it says unlimited kms believing it.