Hotels near Kitchener-Waterloo airport

Pros: Bed bugs!!!!

Cons: This location has bed bugs!!! All infested in the mattress. Do not stay here. Front desk wasn’t shocked at all when I came down and told them. They knew they had bed bugs the whole time.

Pros: It was close to the 401

Cons: Our bathroom had a huge stain on the ceiling...looked like mold was growing. There was more mold on the broken toilet paper holder as well.

Pros: Very comfortable stay. Clean and friendly

Cons: .

Pros: Friendly staff, decent rooms, no brainer!

Cons: The full breakfast was limited due to COVID 19

Pros: Our visits have all taken place during lockdowns so services were more limited. Love the staff and the studio layout!

Cons: The TV needs a program guide so we can tell what is going on.

Pros: The staff was welcoming, the bathroom had lots of space (especially the shower) convienient location (close to restaurants and grocery stores and the major road).

Cons: The interact machine declined my credit card multiple times which frustrated my partner and I as I had to use the ATm machine to provide the security deposit for the room. Our initial room that that we were given smelt like cigarettes which added to our frustration.

Cons: I had wads of hair coming out of the bottom of the shower amongst other clumps of things while shower. The hair coming out was definitely not my hair. I was disgusted.

Pros: Staff responded quickly to problems.

Cons: Given the wrong room at first and had to renew keys Sunday night.

Pros: Very friendly stayy

Cons: Like everything

Pros: The staff was friendly and very helpful. The room was spacious, clean and comfortable.

Cons: Zero

Pros: The staff were very friendly especially Anna in the breakfast room. I was able to check in very quickly and our family enjoyed our stay. The kids enjoyed swimming in the salt water pool and fridge in our room was a good size so that we can keep juice and veggies quite easily. I would definitely recommend this hotel to others.

Cons: The ice machine was broken on our floor (five) which wasn't a big deal.

Pros: Right across the street from a shopping plaza. Great shopping near by as well. Many locations to eat. Clean rooms.

Cons: Corona virus shut down some amenities like the breakfast buffet. The towels are small and you only get two bath sized that are still small. An extra 2 would have been better

Pros: Clean Location

Cons: No outdoor space. Couldn’t sit outside anywhere No TV guide No movie channel No satellite tv

Pros: Close to every thing

Pros: Room were clean and no noises comíng in from outside

Cons: Clean room and clean public areas

Pros: Lobby and restaurant are nice and up to date. The staff was very friendly with us every time we interacted with them. We stayed in a suite, which had ample room for two adults and one child. Food and drink was good at the Bruce restaurant adjacent to the lobby.

Cons: Was surprised that the lobby doors were not automatic which proved to make getting your luggage through the entrance a little cumbersome. No complimentary breakfast; but a $12 buffet at the restaurant. Room decor was likely 15 years out of date and sparse for the size of room we were in. The hotel was right on Hespeler Rd and unfortunately, there was a lot of road noise between the trucks and people hot ridding up/down the road.

Pros: Wedding coordinator Nicole was wonderful, professional and an outstanding understanding person.

Cons: The check in staff was very unhappy with his job..Not helpful at all...got the feeling we were bothering him..Our room had a awful smell and communication between staff member was very much impaired.

Pros: Excellent customer service. Excellent hotel. Stayed with family. Secured and great stay.

Cons: over priced

Pros: The staff, I am doing renos on my house so I my sin and I just checked out on may 26 after being here 16 days when I came back on the 28 the staff said welcome home 😊

Cons: Only complaint I have is I could hear what sounded like alarm going off, which I later learned was the fan in a/C they offered to switch my room, but it was fine

Pros: We stayed in the king suite. The bed was very comfortable. In thecpast a regular room had the air adjustable beds..very hard to get used to in one night so it was nice to see a regular bed. It was nice tho, nice view of the city and we got it on a great mobile deal.

Cons: The awkward parking. The room was a bit small for a suite. When you open the bedroom door and hit the bed and have to shuffle to the left to shut the door...its not really a 'suite'.

Pros: Very comfortable bed. Great towels and bathroom. Very helpful staff.

Pros: The bed was very comfortable!

Cons: The elevator got stuck couple times it's scary.

Pros: Great staff, very attentive. First time sleeping on Sleep Number beds, very comfortable. Clean, well appointed room. Would definitely stay again.

Cons: Nothing in walking distance, although everything we needed was only a short drive away.

Pros: Amazing ladies working on the front desk! They were very helpful!

Cons: The breakfast

Pros: Cleanliness, cozy rooms and common areas. Staff was very friendly and breakfast was awesome.

Cons: Nothing to complain about. Just perfect.

Pros: nice rooms, terrible service

Cons: staff are extremely rude, heard them swearing about people staying

Pros: I spoke to front desk almost every shift during time there, and all were very friendly. One clerk took the time to provide elaborate details on the best public transportation into Toronto.

Cons: They offer free breakfast items, and a few snacks are available for purchase. But an onsite cafe would've been nice. (Especially as food at the restaurant next door was quite bad, and there were limited snack items available in the lobby/vending machines.)

Pros: Liked everything about the hotel. The breakfast was outstanding too!

Cons: I have nothing negative to say about these guys.

Pros: The rooms were clean

Cons: There was no food available. We wanted to stay in and order room service they had nothing....the booking mentioned a breakfast but when I called down she said they only do it Monday to Friday....I would not have stayed here if I knew they didn't have the kitchen open.

Pros: Nothing. Awful staff, were rude from the get-go. There was an issue with my booking, and instead of ofdering options, they just said no, tried to turn me away, it took a call from my parnter to sort it out. They are undergoing renovations, so construction workers keep occupying the (slow) elevators, inceasing COVID risks. Here was the kicker- water was shut off from 10-3 in the middle of the day, and they did not inform us before booking.

Cons: Nothing. Awful staff, were rude from the get-go. There was an issue with my booking, and instead of ofdering options, they just said no, tried to turn me away, it took a call from my parnter to sort it out. They are undergoing renovations, so construction workers keep occupying the (slow) elevators, inceasing COVID risks. They had to make several calls to check IF THEY HAD FORKS. Here was the kicker- water was shut off from 10-3 in the middle of the day, and they did not inform us before booking

Pros: Location

Cons: Mattress was sagging in the middle very uncomfortable to sleep in

Pros: The staff response was quick. They were apologetic I was offered to move to another room

Cons: There was not a single lampshade working, all the bulbs were missing. And 1 bed table had no lampshade, it was missing.

Cons: Bedsheets did not stay on beds properly. Didn't get a renovated room requested a tub but the water would not stay in tub for a much needed bath..toilet ran all night..and a view of a wall when I'm sure there were plenty other rooms available. Charged something extra on credit card that they couldn't explain fully

Pros: The staff was nice, the room was alright. But every time I had a question or concern it was always an excuse because I booked through a third party. Through the website and by calling them everybody said breakfast was included but when we got their breakfast was not included because we booked through third-party and they wanted us to pay for it

Cons: Stayed in a king suite. Would have preferred glass instead of paper coffee cups for our drinks. And some wine glasses.

Pros: Everything else was stellar.

Cons: No glasses available...drink out of paper cups. Absolutely no covid reason for this. Few trays through the washing machine e a shift. Please dont give some covid reason because it isn't valid.

Cons: The cleaning staff entered our room at 11.20 am using the master keys whereas the checkout time is 12 pm and this is so bad .. we were changing clothes and she entered the room with master keys without knocking. Horrible experience 😪

Pros: Very nice accommodation. Even though we only stayed one night we will definitely do it again. Hopefully next time we can stay longer. I think this is something everyone should do every so often, especially during Covid. Treat yourself.

Pros: due to the pandemic the restaurant was closed. missed the buffet breakfast i had in the past. looking forward to having that option return when we can.

Pros: Everything up to IHG standards. Efficient comfortable

Cons: Finding your way to parking was crazy and confusing. Way too many steps and turns to bring your luggage in

Pros: Recent renovation and upgrades. Staff. Closeness to downtown Kitchner.

Cons: The price for parking with it being so far from the bldg and exposed to the elements.

Pros: The room was nicely decorated. They had updated the bathroom with a shower stall instead of the traditional bath / shower, which we found was great use of space. They provided a mini fridge with microwave and had a coffee station, which we didn't use but thought was a great if we were staying longer.

Cons: The pillows were too full. Couldn't get a good night"s rest as they were too high. The hotel needs a variety of types available to meet peoples needs.

Pros: The hotel was clean, staff were friendly and the room was absolutely fantastic. The location is perfect because is close to restaurants, bus station and Coffee shop.

Cons: I loved my stay at the hotel.

Pros: Everyone here went out of their way make my stay in Kitchener such a pleasant experience. Not only were they happy to pick me up from the station and give me a ride in to town for an errand, but throughout I felt I had arrived to stay at the home of very good friends.. Many thanks for making me so welcome.

Pros: The staff was exceptional! I felt welcomed and appreciated. When I requested a ground level, despite booking non specified, they were extremely accommodating. I have recommended this location, based on customer service and cleanliness. I will definitely be staying again.

Pros: It was clean and comfy.

Cons: I requested a late check out so i could work, in the middle of important meeting i was getting knocks on my door and phone calls. I understand they made a mistake with my late check out but it was very inconvenient.

Pros: Staff and cleaning

Cons: Food

Pros: I like the respect-abke staff.

Cons: The bed to beg for a place to stay.

Pros: GreaT location to all the shopping stores

Pros: The price and location were very convenient if you are visiting African Lion Safari. It is not a 5-star place, but a decent location for the price that you are paying and it included breakfast. It worth the money.

Cons: No complaints.

Pros: Clean quiet place in the middle of EVERYTHING. Great location. Friendly staff. Stayed here twice and have already booked again for my next trip.

Cons: found the room small in comparision to others in the area with the same price point. and the beds i found very hard. didnt care for the smell of cigarette smoke as i walked through the hallway.

Pros: We stayed in a family suite. The room was incredibly spacious. The staff was very pleasant.

Cons: The halls had a strong smell of cheap airfreshener and the beds weren't amazingly comfy. If luxury is your aim, it's not for you. If space and functionality is what you're looking for, it's great.

Pros: Well located

Cons: Looks renovated but done by amateurs Floor had gap paint not thick enough Housekeeping did not bother to pick up 2 empty cans in the room

Pros: Location was good, Breakfast was okay

Cons: A little priced for the facility and location, lot of mosquitoes and no help from the staff

Cons: The facilities are run down. The price of the stay isn’t inexpensive enough to justify the state of the room.

Pros: The floor was dirty , the shower never worked ,the tv had to go by Channel by channel the menu never worked

Cons: The noise

Pros: There' was no breakfast

Cons: Felt unsafe.

Pros: The beds are really comfortable

Cons: No microwave Someone was pretty cool

Pros: Location, close for were I had to be.

Cons: Not vacuumed.long brown hair all over the room...my socks were disgusting...

Pros: It was a great value, service from the desk was outstanding - got upgraded to a better room at no cost.

Cons: Hot water did not work - after 2 minutes of the shower running, the shower did not even try to push out hot water - turning the knob all the way to hot just turned off the water. Rooms also seemed a bit moldy, my allergies reacted to this.

Cons: The beds were really uncomfortable and the tv was not working. Chairs were half broken, it was really hard to sit on them. The place was really bad and uncomfortable.

Pros: I could smoke in the room

Cons: None of the appliances work properly staff was rude and unhelpful place was filthy

Pros: Nothing. It was great. Staff were friendly and courteous; room was clean and tidy. No burn marks or weird stains in the bathroom which was also exceptionally clean! Everything was fully in tact, working phone and fully functional TV with cable, and I was able to get movies from the front desk to watch free of charge. I didnt have any noisy neighbours, no issues with bugs and overall I had a wonderful experience. I would and will definitely come back here again, and would most definitely reccomend this motel to my friends!

Cons: The week-day cleaning lady and Jimmy. I am sorry, but they're sooo "extra!"

Pros: Absolutely nothing

Cons: Everything

Pros: Would not return. unfriendly hosts. We were staying in the 'newly renovated room' and the bathroom was half done, the kitchen was empty (not even a cup).

Cons: Rude host and room was not up to the price paid

Pros: The manager of this property went out of his way to help in any way he could. l am in my mid sixties, and slightly handicapped; and he bent over backwards to make sure my stay was as comfortable as possible, all things considered. Unfortunately, the premises were not up to his standards of customer service. He is to be lauded for his genuine kindness and care for a guest's well being.

Cons: l was in a designated "Non Smoking" room... the blankets and bedspreads were covered in cigarette burn holes, and a light layer of grit. The smoke detector had been removed leaving only bare wires. My clothes wreaked of smoke even though l don't smoke. The toilet paper had no holder. There was a coffee maker but no coffer or other supplies. There was a bar fridge which was so uneven, anything l put in it fell over when l opened the door. The area to hang up clothes was located over the fridge, so anything of any length laid across the fridge to. There was no clock or clock radio in the room, nor were there any hand rails in the bathtub/shower area. The lighting was very bad, casting a "yellow" glow over everything, causing me to use the wrong makeup, (l was going to a wedding). This property should not be featured on your list of hotels to recommend. Especially when it was advertised as $45 and turned out to be $73.00 ... if a property is advertised, at least have the honesty to use the the dollar value of the country wherein it is located, don't leave us to find out you have quoted US$ in a CDN city!

Cons: Were sent to two rooms that were not ready. Were not really cleaned thoroughly. Found an onion ring on the floor near the bed. TVs were horribly out of date and remotes sometimes functioned.