Pros: Waited in line for 3 hours to get car! Was scammed into buying insurance otherwise the put a $15,000 hold on your credit card.
Cons: Terrible experience from start to finish.
Pros: I was overcharged by about 4x. Car smelled. Very small. Not the car I was promised. Took me 2 hours to get the car
Cons: honestly everything
Pros: Nothing! The staff gave me the most expensive car after the app said I could get a car for $20 a day. And the car ended up being stick shift instead of automatic.
Pros: They did not honor our reservation and asked 7 times more the price to get a car, bery small car. They were doing this to everyone. Just ridiculous.
Cons: To have the car The reservation was not respected and not even an alert Just learn at the last minute Never more in my life would ever use your company neither my network and would discourage everybody I know to do not use your company
Cons: Honor the reservation. During pick-up they want to give me the car at lower category. I reserved Renault Duster and they tried to give me the vw passat. I end up bargaining at basic suzuki xl7.
Cons: Absolutely horrible experience. I had reserved the car for $540 for the week. When I got there, they told me that they had overbooked the cars and no longer had the vehicle I had booked. They told me that if I still wanted a car it would be $2100 for the week. They were doing the same thing to everyone there. In the time I was there, (about 20 minutes) I saw at least 6 others leave very upset. I will never use them again.
Pros: Thrifty staff didn’t honor rental since it was 2hrs past time requested. Delay was out of my control. Flight was delayed and customs took 2-3hrs to get through in CUN airport. They tried to charge me $800 vs $456 previously agreed to. I did not end up using car rental and am extremely disappointed around the unprofessional experience.
Cons: All aspects.
Pros: TERRIBLE SERVICE. OVERCHARGED FOR INSURANCE I DECLINED. FILED A REPORT AT DROP OFF
Cons: HIRE MORE TRUSTWORTHY SALES REPS
Pros: Nothing. They were scammers.
Cons: If you reseach who you do business with.
Pros: I liked what was originally offered online
Cons: What was offered online was not what the people at the rental agency offered on arrival despite my reservation. They tripled the price and added all sorts of fees that weren’t mentioned when I made the reservation
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Thrifty in Cancún.
Thrifty has 7 car hire locations in Cancún. Take a look at our Thrifty hire location map to find the best car hires near you.