- All reviews
Pros: Nothing, it was a terrible experience.
Cons: If they actually had our car rental and reservation, instead of saying, you're not on the list and we can't help you.
Pros: Close to terminals
Cons: Pickup was really pushy on purchasing insurance. They basically lied, saying it was mandatory. Eventually I was able to wave the insurance but only after quite an ordeal.
Cons: Flexibility , knowledge, I felt that they were giving me a favor for me being there.
Pros: Car was clean and reliable. I had no issues with the car whatsoever.
Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
Weren’t able to rent a car!
Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
Pros: Pick up and drop off take ages. It staff were accommodating and vehicle was great
Pros: That I had a car to drive around.
Cons: That once I got there my $2 a day rental totaled out to be about $93 a day. The pitched insurance & if I didn't take the insurance, they would need a $3000usd deposit on a credit card. If I did that I wouldn't have been able to use my CC for our trip as I put a $3k spending limit on my card.
Nobody at kiosk - reservation not recognized
Cons: Rental agencies seem to have two classes of reservations. The prepaid ones that they take seriously and all the other 3rd party paper ones. I had the latter version and there was no one at the kiosk at the airport when i tried to pick up my car. The other booths told me they left because they had no more cars. Seems my reservation wasnt even considered.
Slowest service ever. Waited almost 2 hrs for the car.
Cons: Waited almost an hr before I could fill out paperwork then it took an hour for them to get the car. Then the return process took nearly an hour as well, and all I was doing was returning a normal car with no damage. Neither on pickup or return were they remotely busy, so there was no excuse for the wait.
Pros: Easy reservation process
Cons: Outrageously expensive insurance
Overpriced insurance makes it not such a deal.
Pros: They had my reservation.
Cons: Quoted price didn't include the mandatory overpriced insurance they force you to get, Which increased the price 30 times what was quoted!
Pros: The car was in very good condition
Cons: The (mandatory) costs of insurance compose 99% of the final price to pay. This was not informed in the reservation page so I was very surprised wh n I got there. The check-in process was extremely slow, it took approximately 1 hour); the currency rate shown in the contract was different to the one shown in the reception; there were a series of abusive clauses in the contract that I had to fight over; and finally, was offered to get off their premises (in the airport industrial lots away from any option as you may imagine) if I did not leave a signed open deposit in case of "felonies" we could have perpetrated. Very dissatisfied with the whole process.
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- 4.4/10 Economy Rent a Car car hire in Cancún
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Where can I find Thrifty hire cars in Cancún?
AddressCarr, Cancun Chetumal Km 22
|Monday||00:00 - 23:59|
|Tuesday||00:00 - 23:59|
|Wednesday||00:00 - 23:59|
|Thursday||00:00 - 23:59|
|Friday||00:00 - 23:59|
|Saturday||00:00 - 23:59|
|Sunday||00:00 - 23:59|
Phone180 0365 1111
FAQs about hiring a car from Thrifty in Cancún
What is the most popular car hire from Thrifty in Cancún?
Standard (Jeep Patriot or similar) is the most frequently booked car hire type from Thrifty in Cancún.
How many car hire locations does Thrifty have in Cancún?
Thrifty has 7 car hire locations in Cancún. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Cancun airport (CUN)?
Does Thrifty offer shuttle or airport pick-up services from Cancun airport (CUN)?