Book Enterprise hire cars in Cancún

Reviews for Enterprise in Cancún

Recent reviews

Traveller rating

Excellent

7

Good

3

Okay

3

Mediocre

12

Poor

0

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car was greatpick up and drop

car availablestaff was very helpful

get the cargreat customer

great pricecustomer service

airport locationgreat experience

great service

7.6

DecentPros:Fast service, helpful attendants. Clean car, ran well.Cons:Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.Reviewed Jul 15 2018

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2.0

Worst rental experience ever...Pros:NothingCons:The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.Reviewed Mar 23 2018

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10.0

Azgad is the best!!!!Pros:Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!Reviewed Jan 3 2018

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8.0

One way or another you're going to end up paying the rate they wantPros:Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.Cons:I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.Reviewed Nov 7 2017

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10.0

Pros:I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.Cons:Everything was great - not a single issue!Reviewed Jul 22 2017

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6.4

You do NOT get E Plus points from the Cancun location -Pros:Very nice staff. Efficient given the extensive paper documents and countless signatures.Cons:Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.Reviewed May 31 2017

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3.6

NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCEPros:Car itself was clean and functional.Cons:- I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.Reviewed May 16 2017

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2.0

Not organized at allCons:Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.Reviewed Apr 28 2017

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4.4

Cons:Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.Reviewed Apr 10 2017

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9.6

Best car rental experience I've had in mexicoPros:Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.Reviewed Mar 12 2017

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3.6

Over chargedCons:They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!Reviewed Feb 21 2017

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9.2

Easy!Pros:The service at the counter and space of the car were great.Cons:It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.Reviewed Feb 15 2017

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• What is the most popular car hire from Enterprise in Cancún?

  Compact (Ford Focus or similar) is the most frequently booked car hire type from Enterprise in Cancún.

• How many car hire locations does Enterprise have in Cancún?

  Enterprise has 5 hire locations in Cancún. Take a look at our Enterprise hire location map to find the best car hire near you.

• Does Enterprise have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes