Cons: First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.
Pros: Nice people
Cons: Didn’t get the car we reserved and paid 3x as mush as quoted
Cons: They did not have a car reserved for me. Placing a reservation with them won’t guarantee the car you want/need. It seems to be first come first serve regardless of if you make a reservation.
Pros: The car was working fine
Cons: We returned the car an hour after the drop off time and they charged us the equivalent of 5 days worth of rental
Cons: No car was available!!
Pros: Horrible. I got to the airport and they has no cars available!!! Why would you put a reservation available if there are no cars??? It cost me
The whole day and money because i had to rent from another company 3 times more expensive. Im not renting a car from kayak nor enterprise ever again!!! Horrible experience
Cons: Unfortunately, we were never even able to pickup our rental and ended up having to take taxis everywhere. The rental counter was closed / did not have anyone supporting it when we arrived, even though we had indicated our late international arrival time. There were zero clearly marked / safe shuttle vans to take us to an offsite location. I would never recommend renting a car from the Cancun airport.
Pros: Nothing about this experience was good.
Cons: When offering a car to rent only doing so when the rental car company's office is actually open! How novel, I know. I arrived after 10+ hours of travel to find that the office was closed, the shuttle not running, no desk for the company (Enterprise) in the airport and no live service to speak to anyone about it anywhere. Complete fail. Kayak seems to be the way you work.
Pros: They enforced an insurance policy payment that no other rental sites in Mexico force renters to pay.
Pros: Drop off was easy
Cons: Pick up took an hour because the vehicle was not ready. But the worst is part is that I was quoted 80-90 dollars on kayak. I except some fees and taxes to be added but after arriving at my destination when I have no choice but to utilize the reservation I made, the total reached around 450 dollars. That is a blatant show of false information and luring and baiting. This is the plan behind “reserve now and pay when you arrive”. A blatant scam that I will report. Thanks
Cons: Went to pick up car they didn't have it and gave me something else only to charge more then added $58/day is insurance that I didn't agree too. Also its not enterprise its national and I'm not even sure if thats right either. Worse experience at a car rental steer clear
Cons: Made me pay for expensive insurance + taxes are very high
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Enterprise in Cancún.
Enterprise has 5 car hire locations in Cancún. Take a look at our Enterprise hire location map to find the best car hires near you.