Guest reviews
Overall rating
7,3
Good
Based on 6 424 reviews
Cleanliness
6,2
Comfort
5,6
Pickup/dropoff
4,5
Value for money
4,5
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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2,0
Terrible gave my car away
Cons: Avoid!!!
review from
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5,6
Holy Insurance Batman!
Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
review from
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2,0
Dishonest in Cancun
Cons: Car wasn't there, got a smaller one. Price came through far higher than reservation price.
review from
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10,0
Dollar rent a car comes through
Pros: They honored a last minute reservation and didn’t give me a sales pitch to buy $200 worth of insurance or tell me that they didn’t have my car if I didn’t pay $30 more dollars a day like Fox rent a car did!!!!
review from
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2,0
There wasn't anyone at kiosk
Pros: Ended up loosing our money and booking elsewhere
Cons: Ended up loosing our money and booking elsewhere
review from
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7,6
Pros: Calidad del auto
Cons: El servicio de transporte al terminal, es malo lo llevan al terminal incorrecto por el vehiculo. Le falta a la agencia capacitacion a sus empleados acerca de los cambios en la terminal de salida.
review from
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10,0
Cons: I don't like how the insurance prices weren't included.
review from
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2,0
Cons: it was really frustrated. When I got there they told me they do not have any car for me. The worst experience ever.
review from
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5,2
Nice people but very pushy with trying to sell you extra insurance
Pros: Staff were very friendly and polite
Cons: Dollars location is under construction so the location is a small compact trailer. Sales guy was very pushing with buying extra insurance you don’t need, my credit card covers any incident in Mexico: this is our 4th time renting a car in Cancun but they were so pushy and made it seems mandatory which at the end didn’t end up getting the extra coverage.
review from
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9,2
uncomfortable amount is pressure
Cons: Pressure by salesman to purchase insurance
review from
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4,4
Pros: Car worked
Cons: Return process was a fiasco, and I have no confidence in what I’ll be charged.
review from
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10,0
Pros: Everything went well! No problems and a great price.
Cons: The check-in and check-out process took a little longer in Mexico than the US so be sure to account for that in your planning. It is to be expected though.
review from
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10,0
Dollar rent a car comes through
Pros: They honored a last minute reservation and didn’t give me a sales pitch to buy $200 worth of insurance or tell me that they didn’t have my car if I didn’t pay $30 more dollars a day like Fox rent a car did!!!!
review from
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10,0
Cons: I don't like how the insurance prices weren't included.
review from
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9,2
uncomfortable amount is pressure
Cons: Pressure by salesman to purchase insurance
review from
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10,0
Pros: Everything went well! No problems and a great price.
Cons: The check-in and check-out process took a little longer in Mexico than the US so be sure to account for that in your planning. It is to be expected though.
review from
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2,0
Terrible gave my car away
Cons: Avoid!!!
review from
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5,6
Holy Insurance Batman!
Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
review from
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2,0
Dishonest in Cancun
Cons: Car wasn't there, got a smaller one. Price came through far higher than reservation price.
review from
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2,0
There wasn't anyone at kiosk
Pros: Ended up loosing our money and booking elsewhere
Cons: Ended up loosing our money and booking elsewhere
review from
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2,0
Cons: it was really frustrated. When I got there they told me they do not have any car for me. The worst experience ever.
review from
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5,2
Nice people but very pushy with trying to sell you extra insurance
Pros: Staff were very friendly and polite
Cons: Dollars location is under construction so the location is a small compact trailer. Sales guy was very pushing with buying extra insurance you don’t need, my credit card covers any incident in Mexico: this is our 4th time renting a car in Cancun but they were so pushy and made it seems mandatory which at the end didn’t end up getting the extra coverage.
review from
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4,4
Pros: Car worked
Cons: Return process was a fiasco, and I have no confidence in what I’ll be charged.
review from
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Where can I find Dollar hire cars in Cancún?
Carretera Cancun-Chetumal Km 22, Dollar car hire
Address
Carretera Cancun-Chetumal Km 22Phone
180 0365 1111FAQs about hiring a car from Dollar in Cancún
What is the most popular car hire from Dollar in Cancún?
Mini (Hyundai i10 or similar) is the most frequently booked car hire type from Dollar in Cancún.
How many car hire locations does Dollar have in Cancún?
Dollar has 5 car hire locations in Cancún. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Cancun Airport (CUN)?
Yes
Does Dollar offer shuttle or airport pick-up services from Cancun Airport (CUN)?
Yes
