- All reviews
Pros: Nothing, bad service. They tell lies and do not comply with reservations and prices
Cons: first of all they should comply with what they offer
Cons: The customer service was bad. They just tried to get extra money from customers
Terrible gave my car away
Holy Insurance Batman!
Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
Dishonest in Cancun
Cons: Car wasn't there, got a smaller one. Price came through far higher than reservation price.
Dollar rent a car comes through
Pros: They honored a last minute reservation and didn’t give me a sales pitch to buy $200 worth of insurance or tell me that they didn’t have my car if I didn’t pay $30 more dollars a day like Fox rent a car did!!!!
There wasn't anyone at kiosk
Pros: Ended up loosing our money and booking elsewhere
Cons: Ended up loosing our money and booking elsewhere
Pros: Calidad del auto
Cons: El servicio de transporte al terminal, es malo lo llevan al terminal incorrecto por el vehiculo. Le falta a la agencia capacitacion a sus empleados acerca de los cambios en la terminal de salida.
Cons: I don't like how the insurance prices weren't included.
Cons: it was really frustrated. When I got there they told me they do not have any car for me. The worst experience ever.
Nice people but very pushy with trying to sell you extra insurance
Pros: Staff were very friendly and polite
Cons: Dollars location is under construction so the location is a small compact trailer. Sales guy was very pushing with buying extra insurance you don’t need, my credit card covers any incident in Mexico: this is our 4th time renting a car in Cancun but they were so pushy and made it seems mandatory which at the end didn’t end up getting the extra coverage.
uncomfortable amount is pressure
Cons: Pressure by salesman to purchase insurance
Other suppliers in Cancún scored
- 3.7/10 Ace car hire in Cancún
- 6.1/10 National car hire in Cancún
- 4.2/10 Payless car hire in Cancún
- 5.0/10 Budget car hire in Cancún
- 3.7/10 Hertz car hire in Cancún
- 5.4/10 Thrifty car hire in Cancún
- 5.6/10 Alamo car hire in Cancún
- 5.5/10 Enterprise car hire in Cancún
- 4.2/10 E-Z Rent-A-Car car hire in Cancún
- 4.4/10 Economy Rent a Car car hire in Cancún
- 4.1/10 Europcar car hire in Cancún
Where can I find Dollar hire cars in Cancún?
AddressCarretera Cancun-Chetumal Km 22
|Monday||00:00 - 23:59|
|Tuesday||00:00 - 23:59|
|Wednesday||00:00 - 23:59|
|Thursday||00:00 - 23:59|
|Friday||00:00 - 23:59|
|Saturday||00:00 - 23:59|
|Sunday||00:00 - 23:59|
Phone180 0365 1111
FAQs about hiring a car from Dollar in Cancún
What is the most popular car hire from Dollar in Cancún?
Standard (Jeep Patriot or similar) is the most frequently booked car hire type from Dollar in Cancún.
How many car hire locations does Dollar have in Cancún?
Dollar has 5 car hire locations in Cancún. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Cancun airport (CUN)?
Does Dollar offer shuttle or airport pick-up services from Cancun airport (CUN)?