Book Dollar car hires in Cancún

Pros: Nothing, bad service. They tell lies and do not comply with reservations and prices

Cons: first of all they should comply with what they offer

Pros: Nothing

Cons: The customer service was bad. They just tried to get extra money from customers

Terrible gave my car away

Cons: Avoid!!!

Holy Insurance Batman!

Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.

Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.

Dishonest in Cancun

Cons: Car wasn't there, got a smaller one. Price came through far higher than reservation price.

There wasn't anyone at kiosk

Pros: Ended up loosing our money and booking elsewhere

Cons: Ended up loosing our money and booking elsewhere

Cons: it was really frustrated. When I got there they told me they do not have any car for me. The worst experience ever.

Nice people but very pushy with trying to sell you extra insurance

Pros: Staff were very friendly and polite

Cons: Dollars location is under construction so the location is a small compact trailer. Sales guy was very pushing with buying extra insurance you don’t need, my credit card covers any incident in Mexico: this is our 4th time renting a car in Cancun but they were so pushy and made it seems mandatory which at the end didn’t end up getting the extra coverage.