Book Dollar hire cars in Cancún

Reviews for Dollar in Cancún

Recent reviews

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Excellent

3

Good

10

Okay

8

Mediocre

19

Poor

1

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get the cargreat value

car was cleangreat experience

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rented the carnever rent

great pricecustomer service

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2.0

It felt like they scammed me with a rental that went from $124CAD to $376. I only included liability insurance and 2 carseats for 2 days what I was quoted ahead of time by Dollar, $238 plus $60 total for the seats. But they don't tell you on the website that there is a 29.5% fees added to that(I assumed maybe 10%), the car seats were out of date, and we never got the car we wanted. We got a beat up Suzuki instead of a Jeep. The problem is after a long flight with 2 small kids and a 2 hr line up at the rental, you'll sign anything to get going.Reviewed Mar 22 2022

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2.0

The price shown when I made the reservation wasn't the one I had once I got there. They charged me a "mandatory" insurance although I already had one with my credit card. It doubled the original price. I won't come back anymore, really poor experience. Also, it was impossible to find the counter, there was no one there at first. Hopefully a lady helped me and said that Hertz and Dollar are basically the same.Reviewed Jan 13 2022

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2.0

Price quotes was3x due to full coverage lawReviewed Jan 9 2022

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5.9

Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55Reviewed Oct 5 2021

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1.9

Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.Reviewed Aug 18 2021

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2.0

Cons:I got different car than I requested. It was twice the price as it has been told on the internet. Never again!Reviewed May 10 2021

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3.2

Cons:Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayakReviewed Mar 19 2020

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2.0

Pros:Nothing, bad service. They tell lies and do not comply with reservations and pricesCons:first of all they should comply with what they offerReviewed Jan 6 2020

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2.0

Terrible gave my car awayCons:Avoid!!!Reviewed Jan 5 2019

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5.6

Holy Insurance Batman!Pros:Dollar rental was a good value. I liked having unlimited miles for our roadtrip.Cons:I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.Reviewed Dec 27 2018

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9.6

Convenient location right by the airport terminalPros:All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.Cons:Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.Reviewed Jul 18 2017

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2.0

Hard NoPros:Did not rent, was not informed of $2000 deposit.Cons:Over $2,000 deposit for a $5 rental. Went with Hertz.Reviewed Jul 1 2017

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• What is the most popular car hire from Dollar in Cancún?

  Premium (Chrysler 200 or similar) is the most frequently booked car hire type from Dollar in Cancún.

• How many car hire locations does Dollar have in Cancún?

  Dollar has 7 hire locations in Cancún. Take a look at our Dollar hire location map to find the best car hire near you.

• Does Dollar have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes