Car hire at Cancun Airport

Driver's age: 26-65
Fri 26/4
Fri 3/5

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Cheap car hire at Cancun Airport

EconomyR289/day
CompactR283/day
IntermediateR287/day
StandardR330/day
People carrierR1 017/day
Full-size SUVR443/day
Intermediate SUVR388/day
Standard SUVR569/day
Compact SUVR576/day
Best prices found by KAYAK users in the past 48 hours.

Top tips for hiring a car at Cancun Airport

  • Renting a car at Cancun International Airport (CUN) is the best decision you can make when you visit Cancun. A car rental will make it easy for you to see the entire city as you showcase your driving skills in this part of Mexico. Additionally, a rental car will help you make the most during your stay in one of the numerous Cancun hotels and apartments. This is attributed to the fact that most tourist spots are usually inaccessible using public transportation. So, a rented car will be your ultimate choice to visit various places, including shopping areas, malls, and restaurants no matter their locations.
  • Once you have your car ready, you can comfortably sit behind the steering wheel and enjoy your ride towards Cancun’s chain of hotels. From the airport, you can use the principal exit while following the signs to Bulevar Kukulcan on your way to your destination. Driving your rental car around Cancun is safe and easy. However, it gets even better if you consider renting a car that is already equipped with the Global Positioning System (GPS) in your language to give you directions in real-time.
  • An early car rental at Cancun Airport always gives you a great opportunity to enjoy the best car rental rates. Bear in mind that rates change from time to time depending on the number of travelers booking cars at CUN. For instance, Cancun Airport rental car prices may go higher in winter since this is the time more tourists visit this Mexican city. Make your early reservation online and later submit the voucher alongside your confirmation number at the car rental desk to start enjoying your ride as soon as you leave the airport.
  • Just like in most cities across the world, renting a car at Cancun International Airport requires you to be at least 21 years old. Most likely you will pay an added fee if you’re below 25 years old. Age restriction may also determine the type of car you can rent. An additional driver will be required to meet all car rental requirements in addition to appearing with you at the rental desk to sign the rental agreement.
  • Book your car hire at Cancun Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Cancun Airport

  • Where are the car rental companies situated at Cancun Airport?

    A car rental at Cancun Airport has been made easier. This is because car rental agencies at CUN have their counters in Terminal 3 on the ground floor. These agencies will expose you to a variety of cars that suit your preferences and budget. They collectively serve as the largest car rental center in the entire Cancun area, consisting of big brands as well as local agencies. The car rental counter is usually open throughout the day.

  • Which car rental companies are easiest at Cancun Airport?

    Top car rental agencies at Cancun Airport are Aviz, Alamo, Budget, Hertz, and Thrifty, in addition to the local ones. These agencies make it easy for you to rent a car of your choice. Their presence at the airport gives you enough time to compare and contrast rental rates on the specific car you want to rent. All you need to do is to make your reservation online in advance and present the voucher to the car rental desk upon your arrival at CUN.

  • What type of documentation is required to rent a car at Cancun Airport?

    A valid driver’s license from your country of origin will be necessary during the car pick-up time. Your major credit card will be needed as well to take care of your car rental expenses, not to mention your valid travel passport as proof of your identity. Furthermore, car rental at Cancun Airport agencies accept a notarized Chinese Driver’s License. Another requirement is third-party liability insurance to provide coverage for the injuries and damages to the third parties just in case of an accident.

  • Which car hire companies will pick you up at Cancun Airport?

    Car hire companies that offer shuttle or pick-up services from Cancun Airport to off-airport locations include Ace, Adocar Rental, Alamo, America Car Rental, Avis, Budget, Dollar, Economy Rent a Car, Enterprise Rent-A-Car, and Europcar.

Cancun Airport car rental reviews and directory

Alamo

Cleanliness

5.7

Comfort

5.7

Pick-up/Drop-off

5.8

Value for money

4.6

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Intl And Domestic Arrivals

+52 998 886 0100

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

8,0 Very Good

Apr 2024

KAYAK
The pickup is not at the airport but a 4-5 min shuttle away. The pickup is straightforward, they have enough staff to minimize wait times. They did not have our reserved childseats which made the trip unsafe but we managed. They also try to upsell insurance and other add ons, we stood firm and got what we agreed/paid for minus the carseats. Overall I'd give this experience a 6/10.

4,0 Mediocre

Feb 2024

KAYAK
I rent the same time every year with them in Mexico - for an extended amount of time approx 24-30 days, this year it was an additional $1,000 more!!! I had them pull up last years and sure enough it showed it was less. I truly like the convenience of the location and service but to get stuck with double what I typically pay is not worth it. We use to rent from Hertz and there was a lawsuit for inflation I wonder if that’s the case here?

2,0 Poor

Dec 2023

KAYAK
Their insurance cost was outrageous. Never will I use Alamo again.

10,0 Wonderful

Nov 2020

KAYAK

Pros:

I rented a VW Jetta and the car was in perfect conditions and sanitized for the Covid 19.

Cons:

I don´t appreciate being pushed for insurance. When booking in Kayak, every time I would like information about insurance options. I don´t like going to the car rental counter and having to argue under pressure with the rental company representative.

2,0 Poor

Dec 2019

KAYAK

Cons:

When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.

2,0 Poor

Dec 2019

KAYAK

Pros:

The car itself was fine.

Cons:

Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.

1 out of 29

Budget

Best rated

Cleanliness

5.4

Comfort

5.4

Pick-up/Drop-off

5.3

Value for money

4.9

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 478 0014

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Dec 2023

KAYAK
This company has a counter on the airport without any personnel. They only have a paper on the counter that said to call a number for a representative assistance, but when you call, no one answer. So this makes everything useless. This Cancun office is the worts I have ever seen from this company.

8,0 Very Good

Oct 2023

KAYAK
The car was in regular condition but drives, the personal was helpful and respectful, the overall was good.

4,4 Mediocre

Dec 2019

KAYAK

Cons:

We were given a car that was much, much smaller than what was reserved. We arrived late due to delayed flight but that’s no excuse to give away our car and offer us something half the size of what I booked. Never will rent from Budget again.

2,0 Poor

Dec 2019

KAYAK

Pros:

Nothing

Cons:

I booked my car from USA when I went there the personal told me that they don’t have Jeep and said his friend will take care of me I don’t speak Spanish and I needed up with Firefly by Herrz as it seems like that there is guy at airport who get commission from rental car company and other rental car companies employees give him business I needed up paying 140 more because budget can’t keep their part of bargain I will never use third party site and budget ever again

8,8 Very Good

Dec 2019

KAYAK

Cons:

Everything was great but we were given a price of $72.01 for 5 days including taxes. In reality, it costs us over $400 by adding the no fault insurance. There has to be a happy medium where good coverage does not cost an arm and a leg !

2,8 Poor

Dec 2019

KAYAK

Pros:

After I complained they changed me the vehicle for another brand, and cleaner, not perfectly clean but cleaner.

Cons:

Don't show photos of cars the rental hasn't in stock, and don't offer things that will never be true, I choosed Budget because of the photo (A Jeep Wrangler) and the price $35 (When I payed more than $400).

1 out of 37

Europcar

Cleanliness

5.5

Comfort

5.0

Pick-up/Drop-off

4.2

Value for money

3.6

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Carretera Cancun - Chetumal Km 22

+52 998 886 0063

Opening times not available

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Reviews

2,0 Poor

Mar 2023

KAYAK
The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.

4,0 Mediocre

May 2021

KAYAK

Pros:

Drop off was super easy and streamlined

Cons:

Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassle

4,0 Mediocre

Mar 2021

KAYAK

Cons:

The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.

2,0 Poor

Mar 2021

KAYAK

Pros:

Quick transfer to the office

Cons:

They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!

2,0 Poor

Mar 2021

KAYAK

Pros:

Drop off was easy.

Cons:

I ended up paying $260 including insurance. Your website lies.

2,0 Poor

Feb 2021

KAYAK

Pros:

Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.

Cons:

The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.

1 out of 37

Enterprise Rent-A-Car

8,0

Very Good

37 reviews

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

7.3

Value for money

8.0

One location in Cancun Airport

Show locations

Locations in Cancun Airport

International Airport

+52 998 881 8767

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
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Reviews

6,0 Okay

Feb 2021

KAYAK

Cons:

First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.

7,6 Good

Jul 2018

KAYAK

Pros:

Fast service, helpful attendants. Clean car, ran well.

Cons:

Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.

2,0 Poor

Mar 2018

KAYAK

Pros:

Nothing

Cons:

The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.

10,0 Wonderful

Jan 2018

KAYAK

Pros:

Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!

8,0 Very Good

Nov 2017

KAYAK

Pros:

Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.

Cons:

I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.

10,0 Wonderful

Jul 2017

KAYAK

Pros:

I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.

Cons:

Everything was great - not a single issue!

1 out of 10

National

6,6

Cleanliness

7.1

Comfort

7.1

Pick-up/Drop-off

7.3

Value for money

6.3

One location in Cancun Airport

Show locations

Locations in Cancun Airport

International Airport

+52 998 881 8767

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
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Reviews

8,0 Very Good

Jun 2021

KAYAK

Pros:

Staff service was great. Rental and dropoff was easy.

Cons:

Cars are a little worn out and need some cleaning.

4,0 Mediocre

May 2021

KAYAK

Pros:

The staff was amazing. It was very easy to pick up and drop off

Cons:

I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.

2,0 Poor

Apr 2021

KAYAK

Cons:

Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!

10,0 Wonderful

Feb 2021

KAYAK

Cons:

Price

10,0 Wonderful

Jan 2021

KAYAK

Pros:

Friendly employees--very helpful. Car was clean and in good shape.

Cons:

The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.

2,0 Poor

Jan 2018

KAYAK

Cons:

Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.

1 out of 10

Hertz

4,1

Mediocre

39 reviews

Cleanliness

6.8

Comfort

6.0

Pick-up/Drop-off

4.7

Value for money

4.0

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Intl Airport Of Cancun

+52 999 911 8040

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Dec 2021

KAYAK
Poor service.

2,0 Poor

Nov 2021

KAYAK
insurance values ​​are theft

2,0 Poor

May 2021

KAYAK

Pros:

Car worked fine

Cons:

2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.

2,0 Poor

May 2021

KAYAK

Pros:

The friendliness

Cons:

The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming people

2,0 Poor

Apr 2021

KAYAK

Cons:

This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.

2,0 Poor

Mar 2021

KAYAK

Cons:

The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day

1 out of 11

MEXRENTACAR

4,1

Mediocre

81 reviews

Cleanliness

5.1

Comfort

5.0

Pick-up/Drop-off

4.0

Value for money

4.0

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Aeropuerto Intl. de Cancún

+52 334 170 8243

Opening times not available

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Reviews

6,0 Okay

May 2021

KAYAK

Cons:

We purchased full bumper to bumper coverage with roadside assistance and when we called the number after our tire was flat, no one was available to answer (not sure if they were only open during office hours) - which doesn’t make any sense to me.

2,0 Poor

May 2021

KAYAK

Pros:

The staff sucks. They lied to me multiple times. Ridiculous! There was no car there. I didn’t get a car. Totally messed up my 25th wedding anniversary. Avoid at all cost. Go with Costco.

Cons:

Everything. I didn’t get a car. They totally suck. They had no intention of holding my reservation that I made months in advance. Then they try to upgrade for $300 more. Then that’s not available. What a joke. Then I’m order to get a taxi they want me to go to a timeshare presentation 50 miles from where I’m staying. Avoid. Avoid. Avoid

8,0 Very Good

May 2021

KAYAK

Pros:

Location was convenient,

Cons:

Vehicle could have been cleaned, didn’t have full tank gas when we got it. Price of insurance a day was high almost cost the same as the rental it’s self.

4,0 Mediocre

May 2021

KAYAK

Cons:

If they explain car insurance before getting the car

2,0 Poor

May 2021

KAYAK

Pros:

I made a mistake to book and after went to read reviews. So many bad reviews that i decided to cancel right after... afterall, who wants to go on a vacay and have to deal with all of their BS? Well, less than 30 min booked, I tried canceling the booking, and they did not accept to give my money back. I lost my money, and decided to rent somewhere else... better then to risk losing your vacay mood because of these scammers. BE AWARE and do not book with them. Kayak should remove them from the system.

10,0 Wonderful

May 2021

KAYAK

Pros:

Staff friendly, helpful , quick !

1 out of 22

Dollar

3,2

Cleanliness

4.9

Comfort

4.1

Pick-up/Drop-off

3.9

Value for money

3.1

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Carretera Cancun-Chetumal Km 22

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

May 2021

KAYAK

Cons:

I got different car than I requested. It was twice the price as it has been told on the internet. Never again!

2,0 Poor

Mar 2021

KAYAK

Pros:

Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes on

Cons:

Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience

4,0 Mediocre

Feb 2021

KAYAK

Pros:

Van was clean

Cons:

Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!

4,0 Mediocre

Dec 2020

KAYAK

Pros:

The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.

Cons:

The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.

3,2 Poor

Mar 2020

KAYAK

Cons:

Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak

2,0 Poor

Jan 2020

KAYAK

Pros:

Nothing, bad service. They tell lies and do not comply with reservations and prices

Cons:

first of all they should comply with what they offer

1 out of 15

Economy Rent a Car

3,1

Cleanliness

4.0

Comfort

3.8

Pick-up/Drop-off

3.5

Value for money

3.1

One location in Cancun Airport

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Locations in Cancun Airport

Calle acceso a las bodegas Sm 301 mz 30 lote 30

+52 998 253 6112

Opening times not available

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Reviews

1,9 Poor

Jun 2021

KAYAK
The shuttle was good to airport and back... we got to car rental place and they tell us they don’t have what we wanted. We paid for a 7 seater Dodge Journey new model. We got there and they said they have no 7 seater and gave us two rly old model Chevy car it was either that or a 5 seater. Okay we’ll make it work plus they added like $300 on Imsurance.. so on our trip we get a flat tire my husband fixes it so be it when we go to return the car we tell them and they charge us $200 for a tire that I cannot even exagérate the spare tire and other tires are all the same so $200 for a freaking tire that we couldn’t help popped on us while driving. So I am livid never in my life of renting cars are we made to pay for something that we had no control over. My mother has issues with the car rental too. We will never rent a car in Mexico again or from this company. Worst service we have gotten. The only reason we paid for the tire was bc we didn’t want to miss our flight and had to get to the airport.

2,0 Poor

May 2021

KAYAK

Pros:

We cancelled the rental car. They wants $284.00 US for Insurance and a $4,500.00 deposit. It is not on Cancun Airport property a 15 min cab ride.

6,0 Okay

Apr 2021

KAYAK

Cons:

They wanted an $8000 usd deposit because i didn't want to buy their additional insurance. I ended up purchasing an insurance from them that was more than the cost of the entire rent.

2,0 Poor

Mar 2021

KAYAK

Pros:

Nothing

Cons:

They did not have a shuttle at the airport and we could not reach anyone at the phone

2,0 Poor

Feb 2021

KAYAK

Pros:

Cheap but didn’t end up getting the car. It took 2 hours from my day to try and get this rental and they weren’t able to get me the vehicle. They didn’t have the vehicle I reserved.

Cons:

Don’t book here. Pay more somewhere else where the process will be smooth.

8,0 Very Good

Jan 2021

KAYAK

Pros:

Drop off was fast and easy

Cons:

The process of picking up the car took a very long time (about an hour) and we were charged an extra $110 from what we were guaranteed. The cancun location did not accept the insurance that was sold to us but when we called kayak, they refunded that

1 out of 28

Ace

3,1

Cleanliness

4.3

Comfort

4.1

Pick-up/Drop-off

3.1

Value for money

3.0

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Carretera Cancun Chetumal Km22

+52 33 4624 2114

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

8,0 Very Good

Mar 2021

KAYAK

Pros:

Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.

Cons:

What I said above. Reserved vehicles should be ready to go.

2,0 Poor

Jan 2021

KAYAK

Pros:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

Cons:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

2,0 Poor

Dec 2019

KAYAK

Cons:

Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.

3,6 Poor

Aug 2019

KAYAK

Pros:

Nothing.

Cons:

I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!

5,6 Fair

Oct 2018

KAYAK

Pros:

Quality of the car was good.

Cons:

The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!

4,8 Mediocre

Aug 2017

KAYAK

Pros:

After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.

Cons:

Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.

1 out of 10

Payless

2,1

Cleanliness

3.2

Comfort

2.8

Pick-up/Drop-off

2.0

Value for money

2.8

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 886 0252

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Jan 2024

KAYAK
It was a shitshow. We arrived at the FBO in Cancun and were told we needed to take a taxi to Payless ($40us). We arrived at a rundown looking place with Payless on the awning and it was closed. Told by the cab driver they’d closed because they had rented all their cars out😳. Anyway, after a series of encounters we were persuaded to take a “taxi” to Tulum ($150us) where could rent “much cheaper “. In the end, having read reviews of Payless and the dubious practices of both car rental companies and police in Mexico we elected not to rent a car. In retrospect assuming that the place we were taken was an old Payless, if so they should remove their signage completely!

2,0 Poor

Jan 2024

KAYAK
Was refused reservation on arriving to collect the car. Had to rent a car from another car rental at double the rate. Worst service and experience. Unreliable!

2,0 Poor

Jan 2021

KAYAK

Cons:

Online rental price is good, everything else is tinged with dishonesty and fees. Extra days are 2-3 times the rental rate. Car condition and damage is dealt with in an off-hand manner when leaving, but with great care upon return.

2,8 Poor

May 2019

KAYAK

Pros:

Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?

Cons:

Everything, nothing was good and we walked to the nearest Enterprise

2,0 Poor

Jan 2019

KAYAK

Cons:

No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.

4,4 Mediocre

Jan 2019

KAYAK

Cons:

They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\

1 out of 9

Thrifty

2,0

Cleanliness

3.3

Comfort

3.3

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Show locations

Locations in Cancun Airport

Carr, Cancun Chetumal Km 22

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Jan 2021

KAYAK

Pros:

Waited in line for 3 hours to get car! Was scammed into buying insurance otherwise the put a $15,000 hold on your credit card.

Cons:

Terrible experience from start to finish.

2,0 Poor

Jan 2021

KAYAK

Pros:

everything

2,0 Poor

Jan 2021

KAYAK

Cons:

To have the car The reservation was not respected and not even an alert Just learn at the last minute Never more in my life would ever use your company neither my network and would discourage everybody I know to do not use your company

5,2 Fair

Aug 2018

KAYAK

Pros:

Car was clean and reliable. I had no issues with the car whatsoever.

Cons:

What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done

2,0 Poor

Apr 2018

KAYAK

Pros:

Nothing

Cons:

I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again

9,2 Wonderful

Mar 2018

KAYAK

Pros:

Pick up and drop off take ages. It staff were accommodating and vehicle was great

1 out of 13

America Car Rental

6,6

Cleanliness

7.3

Comfort

6.6

Pick-up/Drop-off

6.0

Value for money

7.3

One location in Cancun Airport

Locations in Cancun Airport

Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1

+52 998 253 6100

Opening times not available

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No reviews available

Avis

5,3

Cleanliness

6.9

Comfort

6.3

Pick-up/Drop-off

5.7

Value for money

5.7

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto Intl Cancun

+52 998 886 0221

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

2,0 Poor

Mar 2024

KAYAK
We waited more then an hour for the vehicle. Then when we finally recieved it was dirty and smelled really bad. Overall a terrible exprience

10,0 Wonderful

Feb 2024

KAYAK
Good

10,0 Wonderful

Jan 2024

KAYAK
Nice staffs and good service. I recommend.

2,0 Poor

Jan 2024

KAYAK
The car has a roof cargo carrier butt they'd lost the keys. These carriers use a lot of gas and made it difficult to park some places. And we barely had room for luggage in the car.

2,0 Poor

Dec 2023

KAYAK
Everything about our experience was awful.

2,0 Poor

Oct 2022

KAYAK
The fees charged by Avis for the vehicle were extremely high!! Avis in Mexico needs a better system for explaining the fees and why customers are charged an airport fee, rental phone fee ( which was never mentioned and not used by me), The fee for the small scratch on the vehicle was outrageous.

Advantage

4,0

Mediocre

2 reviews

Cleanliness

3.3

Comfort

4.0

Pick-up/Drop-off

4.6

Value for money

2.6

One location in Cancun Airport

Locations in Cancun Airport

Cancun Int`l Airport - Europcar Carretera Cancun Chetumal KM 22

+52 669 913 3368

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

2,0 Poor

Jan 2024

KAYAK
Ripped off was nad experience people tal an advantage they cancel my booking for no reason just to sell for you different policy with four times the prices and they do it as normal for many customers

4,0 Mediocre

Jun 2019

KAYAK

Cons:

The price at which we booked was not honored and all kinds of mandatory insurance costs and taxes were tacked in along with usd 6000 refundable deposit. The alternative was to get the car at their available rental price, which we ended up doing.

E-Z Rent-A-Car

3,8

Cleanliness

4.4

Comfort

4.0

Pick-up/Drop-off

3.6

Value for money

3.6

One location in Cancun Airport

Locations in Cancun Airport

Cancun International Airport

+52 998 892 7017

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

3,2 Poor

Jul 2019

KAYAK

Pros:

Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.

2,0 Poor

May 2019

KAYAK

Cons:

Car was old and smelled bad insurance was very expensive

2,0 Poor

Apr 2019

KAYAK

Cons:

They gave me the wrong car that was not even close to what I picked out

2,0 Poor

Apr 2019

KAYAK

Cons:

Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all

2,0 Poor

Dec 2018

KAYAK

Cons:

I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.

3,2 Poor

Dec 2018

KAYAK

Cons:

Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.

Mas By Mex

3,8

Cleanliness

5.8

Comfort

5.4

Pick-up/Drop-off

4.3

Value for money

4.7

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun Chetumal Km 22. .

+52 33 4170 8243

Opening times not available

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2,0 Poor

Mar 2022

KAYAK
I made 2 reservations, and in one of them I DIDNT GET THE CAR. Their argument: my Id and drivers license are from a different country than my credit card. SUCKS BIG TIME. I was literally left on the street. Stop dealing with them.

6,0 Okay

Mar 2022

KAYAK
The counter at Cancun Airport told us that the pickup shuttle will be there in 6 to 7 minutes. It did not arrive till 45 minutes after! The car was not ready and we had to wait 15 minutes for it.

2,0 Poor

Mar 2022

KAYAK
We arrived in the terminal at the MEX desk at 13:00 but were told to return to the desk once our luggage had been collected. When we returned we then had to wait for another group to decide whether they wanted to use MEX. We then had to wait for the shuttle to arrive and go via the International terminal before finally getting to the Car Hire station. Waited 15mins before being seen to then be told that the car had been released because we had not presented ourselves at the station, not at the desk in the arrivals/baggage hall, at 1pm. Terminal staff should have alerted us to the fact as they were shown the booking details at the desk. According to the agent the car was released at 3pm. We had arrived at the car rental kiosk by 3pm. We were given the options of a) paying an extra $342 for a larger vehicle which was at the car hire station; b) wait a MINIMUM of 90 minutes until a car of the grade we had booked turned up; c) go to another company. The justification given was that all conditions were stated in the booking email. Conditions WERE stated but didn’t fully relate to the experience at the airport. Having chosen to take the larger vehicle, all paperwork was completed by 15:29 but the vehicle was not actually presented until 1550. The condition of the car was reasonable, one of the wind mirror covers was missing, but overall we would be extremely reluctant to use MEX by CAS ever again.

8,0 Very Good

Jan 2022

KAYAK
We went for the cheap and cheerful option and this was spot on. No frills but the pick up and drop off was extremely quick and easy.

Sixt

3,8

Cleanliness

4.5

Comfort

3.8

Pick-up/Drop-off

3.3

Value for money

4.1

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun-Tulum KM 17

+52 998 886 2427

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

2,0 Poor

Oct 2022

KAYAK
When I arrived they tried to charge me $2000 for a deposit on a $200 reservation, citing that it’s Mexican law to charge for a deposit of 20% of the value of the vehicle if you don’t get an extra $400 insurance plan (outside of “full coverage” included in my reservation). That’s a total lie, I’ve rented from Cancun Hertz multiple times and never paid more than $200 for a deposit. I left and went to Hertz and immediately got the same deal for a better car with only a $200 deposit.

6,0 Okay

Jun 2022

KAYAK
Great price…out of their control due to extreme traffic at the airport, picking up took nearly an hour.

2,0 Poor

Jan 2017

KAYAK

Cons:

Arrived in Cancun with my pre-paid reservation in hand ... and the Sixt manager told me they would not be able to honor my reservation ... no cars. completely stranded my family at Cancun airport! Never rent from Sixt.

2,0 Poor

Jan 2023

KAYAK
Basically a scam, DO NOT book with them.

10,0 Wonderful

May 2022

KAYAK
Two days rental for 34 US dollars, medium size car. Efficient contact with the pick up driver and staff. The Sixt base is one km from the airport but it is as it was at the airport. No waiting for the shuttle to the base.

2,0 Poor

Feb 2022

KAYAK
Location was not possible to find! Had no information on booking confirmation email! Was charged for a car I did not pick up because I could not find the location of the facility! Must not be located within the airport

keddy by Europcar

3,0

Cleanliness

3.7

Comfort

3.5

Pick-up/Drop-off

2.7

Value for money

2.6

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun - Chetumal Km 22- Col.Aeropuerto Internacional

Opening times not available

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Reviews

2,0 Poor

Nov 2021

KAYAK
This company are thieves, straight up. The rental fee was incredibly low, but they screw you on insurance, and if you haven't been diligent in taking pictures/videos they try to screw you on the return too. I get free rental insurance through my credit card. To use this though and waive Keddy's insurance I had to put down a deposit of 9000USD. When I said yes to this, they said I also needed a signed letter from my bank in Canada confirming they would cover the full value of the car. When I couldn't produce this (as we were in Mexico at the time) they said I had to pay for their insurance. When we brought the car back, they tried to charge us for fuel and for damage. The only reason they couldn't is because we had pictures of the fuel gauge and videos of the damage from when we picked it up. Also, to print a piece of paper, as in if you want a paper copy of your contract, its 11USD

2,0 Poor

Nov 2021

KAYAK
Waited for over an hour to be Ickes up at Eurocar, never told Fox was the name not Kety. Get to actual rental site an there were 34 people waiting for cars with one person working. I gave up after waiting another 3 hours and walked back to Eurocar where I actually rented a vehicle. Absolutely the worst experience of my entire life and people should avoid like the plague. 2 parties were refused rental due to refusing additional insurance

2,0 Poor

Nov 2021

KAYAK
It was a terrible experience they ripped us off for extra insurance and tried to charge us 100 dollars for water that dropped from a water bottle off the seat! It’s a total scam do not rent a car here it’s not worth it!

6,0 Okay

May 2021

KAYAK

Pros:

Car worked.

Cons:

They insisted I pay $190 for “insurance” before they would give me the car! No cruise control. Very basic car.

4,0 Mediocre

May 2021

KAYAK

Pros:

Not much

Cons:

Was ripped off. Price doubled at pick up. Had two choices, pay their extortion fee or be stuck at the airport with no car

2,0 Poor

Apr 2021

KAYAK

Pros:

Nothing. Very dishonest. The insurance I bough through the website I was directed through Kayak ended up not being accepted. They didn't provide a phone to call.

Cons:

Everything.

Infinity Car Rental

2,8

Cleanliness

4.0

Comfort

3.4

Pick-up/Drop-off

3.0

Value for money

2.8

One location in Cancun Airport

Locations in Cancun Airport

CRT Cancun Aeropuerto, SM 301 Mza 8 Lte 8 Bodega 33-A

+52 998 886 3145

Opening times not available

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Reviews

4,0 Mediocre

Mar 2024

KAYAK
There was too much added prices to finale price

2,0 Poor

Mar 2024

KAYAK
They took the money and they never show up to pick us up from aireport. We wated for 2h and then I managed to call the company, the manager was very unfreindly and said he'll send someone in 20 min. But no-one showed up. I do not recommand this car rental company. It's a scam.

2,0 Poor

Feb 2024

KAYAK
The pick up experience was atrocious. From beginning to end it lasted over two hours. The vehicle I had rented was not available for me or any of the other guests that were there. Instead, they were offering little cars instead of the SUV promised. (in fact I did not see this particular model of car anywhere in Cancun so I doubt they have it in the first place). I was met with the most horrible customer service from the rental car agent, Angel. He was arrogant and condescending. Raising his voice at me, and being just simply mean for no reason. I’ll never forget his rudeness and his desire to make my experience as bad as possible. The only positive note is that after completely insisting on a taller car due to driving around my elderly parents, he gave in and gave me a small SUV that they had. This car was mechanically damaged but in the end, it did what I needed it to do. Infinity, never again .

4,0 Mediocre

Feb 2024

KAYAK
Had to wait 50mins at the airport for their shuttle. Adding insurance multiply the price by 5. They dont have the cars they display. Ended with an old car for a price higher than in the US. You can’t really change your mind as the car rental is remote.

2,0 Poor

Feb 2024

KAYAK
Unfortunately, my experience was quite unpleasant due to several issues. Firstly, there was a significant delay in picking us up from the airport. Despite being assured by Supervisor Alejandro that the wait would only be 10 minutes, we ended up waiting for 45 minutes. Furthermore, Alejandro's demeanor was quite arrogant and unprofessional. Upon finally being attended to by Ricardo Buenfil, we were provided with a car that was far from safe for travel. The vehicle's front and rear suspension were compromised, lacking proper alignment, and the rear tires were at a mere 20% of their lifespan. This not only made for a hazardous journey but also resulted in an overcharge of $160 USD. Overall, it was a deeply disappointing and troubling experience.

2,0 Poor

Jan 2024

KAYAK
I arrived at Cancun airport, the only company that did not have a presence was Infinity Car Rental. I had to call and then they sent a car, 45 minute wait. Then I was driven to a remote commercial area. The booking online was roughly $55USD (I am Canadian) per day. I booked for 2 days. When I arrived I decided that I would add 4 days, and somehow the price increased to $385 US. They required a $9000 deposit. I refused. By refusing they further increased the price per day, but allowed me to pay a $500USD deposit. The car was in terrible shape full of dents, bumps and scratches. 2 of the doors would not lock, one of the lock was completely removed (as if it had been broken into already) Which means the trunk could be accessed. I could not use this car for day trips. I was not given an option for another car. The car was not in good shape, the transmission would make noise, and slip out. Within 8 hours of picking up the car, late at night, it died on the road the transmission/clutch was gone. I had no rental. I called 4 times first thing in the morning to inform them, I left 2 voicemails of the vehicle's location. No response, till I finally got them 2 days later on the phone - after 7 calls. They blamed me for all of it. Claimed I didn't call them, didn't leave voicemails - I sent them screenshots on WhatsApp of my call history. Then they stopped responding to me. Once the car broke down 1) there was no attempt to send me another car 2) I was not offered, a refund on the days I didn't have a car, nor have they provided a refund as of now - 3 days later 3) I have not been given the $500 USD deposit. I have been told to speak to someone on WhatsApp, and that person continues to tell me a manager will call me back - no call. Not having a rental as planned, resulted in $1100CAD in additional costs - several cabs, transfers from Tulum to Playa Del Carmen, to the airport, to visit a friend off the resort. I lost a significant amount of money.

GREEN MOTION

2,5

Cleanliness

3.3

Comfort

2.8

Pick-up/Drop-off

2.3

Value for money

2.4

2 locations in Cancun Airport

Locations in Cancun Airport

Cancun Aeropuerto, Blvd Luis Donaldo Colosio, KM13.5 SM301 Plaza Centralia Business L-102

+52 55 4440 1001

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00

Cancun airport

+52 (998) 889 98 41

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

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Reviews

2,0 Poor

Jan 2024

KAYAK
Nothing about it

2,0 Poor

Dec 2023

KAYAK
Very poor experience. No one was at the airport to meet us. Tried for hours and finally got Green Motion on the phone. We rented two cars and they did not have any. They told us to take a taxi 2 hours away to Tulum and get cars there. Sounded like another scam in Mexico. We cancelled and paid for rentals at Hertz. We are trying to get our money back and having trouble. I would Never recommend Green Motion and I’ll likely never go to Mexico again.

2,0 Poor

Nov 2023

KAYAK
Company refuses to give us a car at the airport, they didn't have car at all but they accepted booking and left out entire family stranded at the airport

2,0 Poor

Apr 2021

KAYAK

Pros:

Absolutely NOTHING!

Cons:

I never even got the car, we waited for 2 HOURS and no one answered the phone or anything so we had to go with another agency that was way more expensive

2,0 Poor

Jan 2022

KAYAK
I request a refund. This car rental company was NOT at the airport as stated and when I called them, they did not answer so I had no way to insure that they had an available car before paying for a taxi out of the airport to pick up the reserved rental. Total rip-off.

2,0 Poor

Nov 2021

KAYAK
No nos entregaron el vehículo. Reclame y me dijeron que habíamos perdido la reserva. Y nos dejaron tirados en el aeropuerto

Priceless

2,0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Cancun Airport

Locations in Cancun Airport

Carretera Cancun-Aeropuerto

+52 998 849 4233

Opening times not available

Plaza Centralia, Blvd. Luis Donaldo Colosio

+52 998 234 6038

Monday09:00 - 23:00
Tuesday09:00 - 23:00
Wednesday09:00 - 23:00
Thursday09:00 - 23:00
Friday09:00 - 23:00
Saturday09:00 - 23:00
Sunday09:00 - 23:00

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Reviews

2,0 Poor

Mar 2024

KAYAK
it's simply an agency of thieves

Adocar Rental

2,0

Cleanliness

3.3

Comfort

4.6

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Cancun Airport

Opening times not available

Filters

Reviews

2,0 Poor

Apr 2022

KAYAK
Scam, they tried to charge me an extra $250 for insurance, when my contract already proved that I paid for insurance. The car was ultimately booked through rental cars.com and they claim “no hidden fees” but that wasn’t the case. I’ll be reversing the charge and complaining to the company. I had to get a car elsewhere because they refused to rent the care to me without the additional $250 extortion charge. Ultimately I walked to another rental car company and was able to get a car on the spot without a reservation for $100 less than they wanted to charge me. Watch out in Mexico and only rent from the big companies to avoid scams.

2,0 Poor

Apr 2022

KAYAK
Car was ok, cheap. Insurance of the car was relatively cheap and I had to pay it as I crushed the car. We’re even.

2,0 Poor

Jan 2022

KAYAK
They were nowhere to be found at the airport and when I tried to call the contact number given to me, the call never went through. I gave up out of frustration and used Hertz instead.

Firefly

2,0

Cleanliness

5.3

Comfort

5.3

Pick-up/Drop-off

2.3

Value for money

2.3

One location in Cancun Airport

Locations in Cancun Airport

Carre. Cancun-chetumal, Km 22

0180 0709 5000

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

Reviews

2,0 Poor

Nov 2021

KAYAK
It is a bait and switch. When we got to the rental kiosk, they wanted to charge us %50 more than the price for which we reserved the car. The car itself was not in great shape.

2,0 Poor

Mar 2021

KAYAK

Cons:

Final price was nothing like the offer. I feel ripped off

2,0 Poor

Mar 2021

KAYAK

Pros:

Drop off was convenient and staff did a good job

Cons:

They said my car wasn’t available at pickup, and doubled my price that I prepaid for

2,0 Poor

Jan 2020

KAYAK

Cons:

Overbooked. Never had the car. Deflected any responsibility.

2,0 Poor

Feb 2017

KAYAK

Cons:

The ag ncy upon arrival decided not to honor our booking and offer us either to do a new booking 30 usd more than what was initially confirmed or they would not give us the car. This was between completly unprofessional and a clear trick to extract more money from foreign tourists! My advice wojld be to stay away from this agency and the possible scam

4,0 Mediocre

Jan 2017

KAYAK

Pros:

When I arrived, I was told I had to purchase their insurance, and that the insurance through the website was no good in Mexico. The rate for the rental car was $150.00, but with insurance and taxes it came $524.00! That's huge jump in price, but when I returned home, the total bill on my credit card was $604.00 because Firefly when they quoted me the bill, they did so at an exchange rate that was not real, it was actually more. I would not rent here ever again!

NextCar

2,0

Cleanliness

2.2

Comfort

2.2

Pick-up/Drop-off

2.5

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Plaza Centralia, Blvd. Luis Donaldo Colosio

+52 998 234 6130

Monday09:00 - 23:00
Tuesday09:00 - 23:00
Wednesday09:00 - 23:00
Thursday09:00 - 23:00
Friday09:00 - 23:00
Saturday09:00 - 23:00
Sunday09:00 - 23:00

Filters

Reviews

2,0 Poor

Jan 2024

KAYAK
CUIDADO! No alquilen aqui Nunca contestan el teléfono evaden las llamadas y cuando, insistí tanto después de 3 horas y me contestan de mala manera diciéndome que ya no hay manera de rentar el carro por el cual ya había pagado y no me dan solución ni rembolso ya que el tiempo de pick up ya había pasado. Inservible esta compañia

2,0 Poor

Jan 2024

KAYAK
This is such a scam. I paid for the (small rental fee) but they never even had or gave me a car. Claimed they were out and a prepaid reservation didn’t matter. This was after it took forever to get me from the airport (“shuttle”) was a very nice guy driving a regular car who picked me up outside the rental car area. Had to rent from someone else. They also wanted to charge >100 USD a day for the mandatory liability that’s usually 15-20. Stay far away.

2,0 Poor

Jan 2024

KAYAK
This was a scam. NextCar in Cancun was a non-existent business. Just got home and I need to go through my credit card bill to make sure I wasn't charged anything. I had to pay top dollar during high-season for a replacement car. It was very disappointing that Kayak wasn't able to protect me from this scam. The only reason I found NextCar was because I was directed there through Kayak

2,0 Poor

Jan 2024

KAYAK
It took 3 hours. No pick up ready. Charged me $1200 US for insurance. The car was completely empty on fuel. Joke.

2,0 Poor

Oct 2023

KAYAK
Arnaque. On paye une somme et on vous réclame 10 fois plus au moment de prendre livraison du véhicule. Intolérable.

NU Car

2,0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Parque Logistico SMZA 301. LT 8. MZA 8 BODEGA 33-A

+52 998 886 3145

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

No reviews available

Rent-A-Wreck

2,0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Cancun-aeropuerto Sm 301, Lote 8

+52 998 234 6130

Monday09:00 - 23:00
Tuesday09:00 - 23:00
Wednesday09:00 - 23:00
Thursday09:00 - 23:00
Friday09:00 - 23:00
Saturday09:00 - 23:00
Sunday09:00 - 23:00

Filters

Reviews

2,0 Poor

Apr 2024

KAYAK
I didn't rent the car in the end. I arrived at the place with a $30 fee in my mind and due to hidden fees they were gonna charge me almost $400, that's 13 times more than expected! What a rip off.

Routes Car & Truck Rentals

2,0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Carr. Federal 307, Cancun-Tulum, Num 138, Centralia Bussines Center,Local 103.

+52 55 4440 0916

Opening times not available

Filters

Reviews

2,0 Poor

Feb 2024

KAYAK
This rental agency is a scam.

2,0 Poor

Jul 2023

KAYAK
Business is used to ripping off customers . Forcing them to buy insurance they don’t need

2,0 Poor

May 2023

KAYAK
They throw extra fees at you as soon as you get there…

U-Save

6,1

Okay

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Blvd Luis Donaldo Colosio KM 15 Carr.

Opening times not available

Filters

No reviews available

Rhodium

5,9

Fair

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Zona de Arrendadoras EN, Centro de instalaciones Fox, Benito Juárez, Cancun, Q Roo, CP , MEXICO

+52 333 122 4758

Opening times not available

Filters

No reviews available

Right Cars

4,9

Mediocre

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Cancun Airport

Opening times not available

Filters

No reviews available

ACO Rent A Car

4,5

Mediocre

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Sm201 Centro Logistico APQ

+52 998 849 4233

Opening times not available

Filters

No reviews available

York Car Rental

4,1

Mediocre

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Blvd. Luis Donaldo Colosio 103

+52 998 234 6130

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

No reviews available

CarWiz

3,5

Poor

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Cancun International Airport

+52 998 205 7733

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

No reviews available

FlexWays

2,0

Poor

No reviews available

One location in Cancun Airport

Locations in Cancun Airport

Cancun-Chetumal Km 22

+54 11 6009 3539

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Filters

No reviews available

Sunnycars

No score available yet

2 locations in Cancun Airport

Locations in Cancun Airport

Carretera Cancun - Chetumal KM 22

Opening times not available

International arrivals & charter arrivals

Opening times not available

Filters

No reviews available

Blueway

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun-Aeropuerto, Sm 301, Mz 11, L 11 01

529988862950

Opening times not available

Filters

No reviews available

Carflex Rent a Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto Internacional de Cancún, nueva zona de arrendadoras. CP

+52 998 205 7733

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

City Car Rental

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Blv Luis Donaldo Colosio

+52 998 980 0766

Opening times not available

Filters

No reviews available

Deal Mobility Rent a Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto Internacional de Cancún, Calle Lanzaderas, a espaldas de la Torre de Control

+52 998 205 4077

Opening times not available

Filters

No reviews available

easyCar

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Cancun Airport CUN

+52 998 112 1305

Opening times not available

Filters

No reviews available

Fair Way Rent A Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancún Chetumal mza 3 batch 3, local 205, centralia complex, 77569., Cancún, Quintana Roo, Mexico.

+52 998 366 1295

Opening times not available

Filters

No reviews available

Final Rentals

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Cancun Airport

Opening times not available

Filters

No reviews available

Fox Autorent

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Cancun Airport CUN

Opening times not available

Filters

No reviews available

Goldcar Rental SP

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto de Cancún

+52 333 122 4758

Opening times not available

Filters

No reviews available

Greenway Rent A Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Sm 301 M 08 L8 Local #19

+52 998 366 1295

Opening times not available

Filters

No reviews available

Greenways Rent A Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Sm 301 M 08 L8 Local #19

+52 998 366 1295

Opening times not available

Filters

No reviews available

MAS

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto Int. De Cancun C. Cancun Chetumal Km 22 Benito Jurez Cancun, Qr

+52 33 4170 8243

Opening times not available

Filters

No reviews available

Pop Car Rental

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Boulevard Luis Donaldo Colosio, Cancún, Q.R., Mexico

+52 998 887 3176

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun - Chetumal Km 22

+86 10 6064 1387

Opening times not available

Filters

No reviews available

Street Rent a Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto Cancun, Cancun

+52 998 892 1158

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Unlimited Car Rental

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Central de Abastos Local 421-422

+52 998 886 2912

Opening times not available

Filters

No reviews available

York Rent a Car

No score available yet

One location in Cancun Airport

Locations in Cancun Airport

Blvd. Luis Donaldo Colosio 103

Opening times not available

Filters

No reviews available

985 travellers who hired a car in Cancun Airport gave the car agency they used an average rating of 4.0

Car rental locations at Cancun Airport

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