Guest reviews
Overall rating
7,3
Good
Based on 4 309 reviews
Cleanliness
5,8
Comfort
5,5
Pickup/dropoff
4,9
Value for money
4,7
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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4,0
Pros: Wait for over 1 hr to tell me the the rental I want eas not available
Cons: When you guys do reservations respect the reservation
review from
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4,0
Cons: Communication about the vehicle. It was nothing close to what I reserved. Did not suit my needs and was offered nothing in exchange for it.
review from
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9,2
Pros: Quick pickup from the airport. The man from the in-terminal kiosk waited for us as we retrieved our bags so he could personally direct us to the van. Everyone spoke good English, for which we were grateful.
Cons: It's necessary to have a credit card with $3000 available on you -- even if your credit card already covers collision insurance. The man behind the counter said this was to cover liability insurance in case we hit someone else. It was easier to have them place a temporary hold than it was to argue.
review from
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2,0
Pros: Nothing
Cons: Give me the car reserved at the agreed price
review from
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3,6
Cons: Long wait, probably 30 minutes for bus, another 30-45 minutes for the car at the office. Car was substandard. Was supposed to be jeep wrangler or similar. Dont even knew what kind of car it was, but it was as cheap as it gets. High pressure technique for trying to sell the insurance. Terrible.
review from
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6,8
Pros: Pick up and drop off were good.
Cons: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
review from
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9,6
Pros: Staff is friendly, car is very recent
Cons: Cost of additional insurance is very high
review from
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2,0
Pros: Nothing
Cons: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
review from
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4,0
Pros: Car was new and clean. Drop off was easy
Cons: Waited 1.5 hours to pick up the car. The line to check in was horrible.
review from
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8,8
Pros: Price, staff
Cons: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
review from
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2,0
Cons: The didn’t have the car I booked
review from
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3,2
Pros: Nothing.
Cons: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
review from
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9,2
Pros: Quick pickup from the airport. The man from the in-terminal kiosk waited for us as we retrieved our bags so he could personally direct us to the van. Everyone spoke good English, for which we were grateful.
Cons: It's necessary to have a credit card with $3000 available on you -- even if your credit card already covers collision insurance. The man behind the counter said this was to cover liability insurance in case we hit someone else. It was easier to have them place a temporary hold than it was to argue.
review from
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9,6
Pros: Staff is friendly, car is very recent
Cons: Cost of additional insurance is very high
review from
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8,8
Pros: Price, staff
Cons: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
review from
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4,0
Pros: Wait for over 1 hr to tell me the the rental I want eas not available
Cons: When you guys do reservations respect the reservation
review from
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4,0
Cons: Communication about the vehicle. It was nothing close to what I reserved. Did not suit my needs and was offered nothing in exchange for it.
review from
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2,0
Pros: Nothing
Cons: Give me the car reserved at the agreed price
review from
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3,6
Cons: Long wait, probably 30 minutes for bus, another 30-45 minutes for the car at the office. Car was substandard. Was supposed to be jeep wrangler or similar. Dont even knew what kind of car it was, but it was as cheap as it gets. High pressure technique for trying to sell the insurance. Terrible.
review from
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2,0
Pros: Nothing
Cons: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
review from
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4,0
Pros: Car was new and clean. Drop off was easy
Cons: Waited 1.5 hours to pick up the car. The line to check in was horrible.
review from
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2,0
Cons: The didn’t have the car I booked
review from
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3,2
Pros: Nothing.
Cons: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
review from
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Where can I find Budget hire cars in Cancún?
Carratera Cancun Chetumal Km22, Budget car hire
Address
Carratera Cancun Chetumal Km22Phone
+52 998 886 0252FAQs about hiring a car from Budget in Cancún
What is the most popular car hire from Budget in Cancún?
Mini (Hyundai i10 or similar) is the most frequently booked car hire type from Budget in Cancún.
How many car hire locations does Budget have in Cancún?
Budget has 4 car hire locations in Cancún. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Cancun Airport (CUN)?
Yes
Does Budget offer shuttle or airport pick-up services from Cancun Airport (CUN)?
Yes