Guest reviews
Overall rating
7,3
Good
Based on 4 301 reviews
Cleanliness
5,8
Comfort
5,5
Pickup/dropoff
4,9
Value for money
4,6
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Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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car was clean
great car
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great experience
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6,8
Pros: Pick up and drop off were good.
Cons: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
review from
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9,6
Pros: Staff is friendly, car is very recent
Cons: Cost of additional insurance is very high
review from
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2,0
Pros: Nothing
Cons: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
review from
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4,0
Pros: Car was new and clean. Drop off was easy
Cons: Waited 1.5 hours to pick up the car. The line to check in was horrible.
review from
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8,8
Pros: Price, staff
Cons: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
review from
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2,0
Cons: The didn’t have the car I booked
review from
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3,2
Pros: Nothing.
Cons: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
review from
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8,4
Cons: Stop trying to up sell for insurance coverage.
review from
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10,0
Cons: Cool
review from
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8,4
Good service, couldn't find shuttle
Pros: Fast, quick service for a rental agency. No hassles and an easy drop off!
Cons: Upon arriving to CUN and standing outside the shuttle area at 10:00am, there was no shuttle available to pick us up. We waited around 10-12 mins before seeing on my phone that you can walk to the Budget location. Location was not a short walk, but was worth it as there was no one in line.
review from
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9,6
Good but..
Pros: The car, Volkswagen Gol was almost in excellent condition and I had unlimited miles to drive. The shuttle was easy to find and board. And friendly people.
Cons: The stereo in the car wasn’t working, unfortunately there was a hidden fee for car insurance that thankfully was refundable but unknown to me that I had to pay, the staff took incredibly long when helping customers to pick up their car but maybe that’s a good thing for the person they are helping, perhaps they could use more agents. This is at the Cancun rental building.
review from
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4,4
Residue covering the car left us with horrible visibility
Pros: The base price is cheap, but $5/day jumped to minimum $35 with even the most basic insurance. Also we got an automatic car like requested, but is was "the only one left" and they asked us to take a stick first so I feel like we definitely could have been stuck carless.
Cons: They "wash" the car right before giving it to you and while it looks shiny when they hand it over, it left a gross residue that made visibility through all the windows horrendous. I probably used most of the washer fluid cleaning the windshield every time we went anywhere and night driving was frankly dangerous with the amount we could see. Additionally, we were given just half a tank and instructed to return it with half a tank. So annoying. The whole establishment was poorly organized.
review from
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9,6
Pros: Staff is friendly, car is very recent
Cons: Cost of additional insurance is very high
review from
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8,8
Pros: Price, staff
Cons: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
review from
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10,0
Cons: Cool
review from
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9,6
Good but..
Pros: The car, Volkswagen Gol was almost in excellent condition and I had unlimited miles to drive. The shuttle was easy to find and board. And friendly people.
Cons: The stereo in the car wasn’t working, unfortunately there was a hidden fee for car insurance that thankfully was refundable but unknown to me that I had to pay, the staff took incredibly long when helping customers to pick up their car but maybe that’s a good thing for the person they are helping, perhaps they could use more agents. This is at the Cancun rental building.
review from
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6,8
Pros: Pick up and drop off were good.
Cons: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
review from
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8,4
Cons: Stop trying to up sell for insurance coverage.
review from
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8,4
Good service, couldn't find shuttle
Pros: Fast, quick service for a rental agency. No hassles and an easy drop off!
Cons: Upon arriving to CUN and standing outside the shuttle area at 10:00am, there was no shuttle available to pick us up. We waited around 10-12 mins before seeing on my phone that you can walk to the Budget location. Location was not a short walk, but was worth it as there was no one in line.
review from
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2,0
Pros: Nothing
Cons: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
review from
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4,0
Pros: Car was new and clean. Drop off was easy
Cons: Waited 1.5 hours to pick up the car. The line to check in was horrible.
review from
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2,0
Cons: The didn’t have the car I booked
review from
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3,2
Pros: Nothing.
Cons: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
review from
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4,4
Residue covering the car left us with horrible visibility
Pros: The base price is cheap, but $5/day jumped to minimum $35 with even the most basic insurance. Also we got an automatic car like requested, but is was "the only one left" and they asked us to take a stick first so I feel like we definitely could have been stuck carless.
Cons: They "wash" the car right before giving it to you and while it looks shiny when they hand it over, it left a gross residue that made visibility through all the windows horrendous. I probably used most of the washer fluid cleaning the windshield every time we went anywhere and night driving was frankly dangerous with the amount we could see. Additionally, we were given just half a tank and instructed to return it with half a tank. So annoying. The whole establishment was poorly organized.
review from
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Where can I find Budget hire cars in Cancún?
Carratera Cancun Chetumal Km22, Budget car hire
Address
Carratera Cancun Chetumal Km22Phone
+52 998 886 0252Top tips for hiring a car from Budget in Cancún
- Economy car hires from Budget in Cancún are around 22% cheaper than other car types, on average
FAQs about hiring a car from Budget in Cancún
What is the most popular car hire from Budget in Cancún?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Budget in Cancún.
How many car hire locations does Budget have in Cancún?
Budget has 3 car hire locations in Cancún. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Cancun Airport (CUN)?
Yes
Does Budget offer shuttle or airport pick-up services from Cancun Airport (CUN)?
Yes