Book Europcar hire cars in Cancún

Reviews for Europcar in Cancún

Recent reviews

Traveller rating

Excellent

11

Good

9

Okay

23

Mediocre

77

Poor

0

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buy insurancegood experience

car was cleangreat service

get the carnever rent

car availableeven though

rented the carinsurance cost

credit cardcustomer service

friendly staff

5.2

Cons:rental cost much more than the price shown on the website; pickup took forever.Reviewed Apr 22 2018

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2.0

Lies and beurocracyCons:Asked if possible to return rental early for a refund when renting, told no problem. After the return was directed to collect from a third party intermediary who denied refund, and stopped answering emails. Won't rent through kayak again.Reviewed Jan 4 2017

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2.0

charge way more when you get therePros:initial estimateCons:way more expensiveReviewed Jan 6 2017

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3.2

Pros:We had to wait very long time to pick up. Price ended up very different.Reviewed Dec 31 2016

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4.4

Pros:-Cons:The asked for additional deposit and insurance, saying that the one car rental does not cover anything.Reviewed Dec 17 2019

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4.0

Did not have vehicle type I reserved but wanted to charge me for it!Pros:Everything in the vehicle worked and it operated fine.Cons:I reserved a passenger van (12 seats) four and a half months prior to my trip. When I arrived at Europcar they tried to give me a minivan. I showed them my reservation for the passenger van, and after checking with the manager, the agent told me they did not have one. In addition, Europcar wanted to charge me the passenger van price ($375) for the minivan. Having done a considerable amount of online price comparisons (including up to 4 days before our trip), I knew the best price for a minivan ranged from approximately $150 to $225 (w/o insurance) at several of the car rental companies at the Cancun Airport. When, I showed these online quotes to Europcar, the agent said I could walk to another rental agency. This was not an option with multiple large bags, a young child, and the need to meet the rest of our group in downtown Cancun. With no other option, I had to settle for the minivan. Ultimately another member of our group was forced to rent a passenger van (at full price) from another agency. Although I was able to negotiate a moderate discount for the minivan (after approximately 45 minutes with the agent), Europcar's failure to provide the vehicle I reserved ended up costing me several hundred more dollars for the vehicles I needed. When I got in the minivan I discovered it had 1/8 tank of gas. I did not appreciate worrying about running out of gas on the way to the hotel, at night, and after a long day of travel. The cup holders throughout the van were disgusting, and there was some strange brown substances smeared around a few of the air vents.Reviewed Dec 4 2018

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2.0

Pros:Nothing. Pricing like most - is a trapCons:Since you have to get the mex insurance ( by law ), go with a different company - this one is old, dirty and the staff isn't really super helpful.Reviewed Nov 25 2020

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2.4

Cons:When presented my credit card with collision coverage, Europcar staff told me that to make it valid I needed to have a letter of proof of insurance signed/stamped by some kind of Mexican authority.... really?? How they expect foreigners to get that?? At the end I payed double of my quote for all this tricks and hidden feesReviewed Jul 11 2018

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3.2

Got us aroundPros:Convenient to sirportCons:Smelled like smoke Breaks were a little shaky Gas gauge was very inaccurate Rear view mirror was shaky We were required to purchase insurance which dramatically raise costReviewed Oct 30 2018

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2.0

Ridiculous waitPros:The priceCons:The wait to recieve a rental was more tgan 2 hours.Reviewed Mar 27 2018

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2.8

Felt like a scamCons:Hidden mandatory cost that amounted to 500% of the original price + ridiculous long lineReviewed Jan 8 2018

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2.0

Pros:Was a total scam from beginning to endReviewed Feb 26 2019

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• What is the most popular car hire from Europcar in Cancún?

  Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Europcar in Cancún.

• How many car hire locations does Europcar have in Cancún?

  Europcar has 10 car hire locations in Cancún. Take a look at our Europcar hire location map to find the best car hires near you.

• Does Europcar have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes