Book Europcar hire cars in Cancún

Reviews for Europcar in Cancún

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77

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buy insurancefriendly staff

car was cleangood experience

get the carnever rent

car availableeven though

rented the carinsurance cost

credit cardcustomer service

great service

2.0

Europcar would not allow me to pickup my car without purchasing additional rental car insurance. I already have rental car insurance through my credit card, but Europcar forces you to purchase additional insurance through them, which is more expensive than the cost of the rental itself! This is not disclosed at all by Kayak or Europcar during booking. You only find out about it when you're standing at their rental center in a foreign country, about to pick up the car.Reviewed Jan 20 2023

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2.0

They charged us over $800 cad on top on the reservation amount. I made clear I would only pay $441 CAD. Instead they charged me over $1200 CAD for a very basic car for 4 days. That’s insane. The attendant at the drop off location confirmed I was not charged the amount on my reservation, but would not help me and the two witnesses with me said it appears they’re scammers. I’ve never had this problem with renting a car with Avis in Cancun. I will be filing a dispute with my credit company. I obviously do not recommend this company.Reviewed Jan 3 2023

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2.0

The car was fine. It didn’t have central locking which was annoying. It was pretty battered too but was serviceable and did the job. Pick up was relatively straightforward. The real problem came on return. We had been unexpectedly held up in the centre of Oaxaca because several vehicles had been hijacked and strategically dumped around the centre, bringing the city to a standstill. As a result, what should have been a 15 minute drive became 2 hours. When we got to the europcar office, we explained our predicament and that we only had an hour until our flight was due to depart and could they possibly get us to the airport asap. They shrugged and said it will take 10 minutes to go over the car in detail and they can’t help - even though I had fully comp insurance cover. They then deliberately took their time - 2 guys standing about joking and the other VERY slowly making his way around the car. 10 minutes became 15. He would stop occasionally to join in the joke (I videoed part of this process as it was outrageous). We had spilled a drink in the car and he explained that we would have to pay £90 to have it cleaned, presumably a process they would do anyway. We had no choice as the minutes were ticking. Eventually we were given a very slow bus ride to the airport and unsurprisingly we did miss our flight. By 5 minutes. I honestly thought that europcar was a reliable brand - the McDonald’s of car hire, but alas they failed big time. I had additional costs all over the place as a result, running into hundreds of pounds. Eouropcar had an opportunity to really excel and go the extra mile, but instead they have annoyed a regular customer to the extent that I will avoid the brand and their affiliates, regardless of price, from now on.Reviewed Nov 12 2022

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4.0

We paid 140 Eur in advance for the car, but it isn’t visible on the final receipt. We were told to pay a huge amount of money for the insurance - it was 3-4 times more expensive then the car itself and this price was not expected at all. We had to leave 500 usd deposit and they said that we will get it back in 4 days. 4 days has passed and the deposit is still not refunded.Reviewed Oct 3 2022

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2.0

Didn’t like my experience, still trying to get my money back as they charged me more then the representative had said. Never again will I book with this company, would not recommend to anybody.Reviewed Sep 25 2022

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2.0

Drop off took nearly 1 hour. Staff was rude. Plenty of staff members just standing around and not assisting with returns. First and last rental with this company.Reviewed Aug 31 2022

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2.0

This place is a scam. The cars are ok but they offer low charges with a bait and switch for super high insurance. For 5 days they wanted $800 for 100 percent coverage and $550 for 10 percent. Further their gas policy of “like for like” is a joke. I got a car with a quarter tank of gas and 37k km. Their official picture they send later showed it full and an odometer of 9k km. If you are looking to save on car rental, do not me entertained by this scam.Reviewed Aug 15 2022

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2.0

Rent a car with everything included or required in Cancun MexicoReviewed Jul 3 2022

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2.0

Just wow! We prepaid for a car rental, did the research to know to avoid the insurance scams (even took the 30pg credit card coverage printout) and then....they finally agreed but we trying to force a deposit/hold on our credit card , "required in Mexico" of...$12,000USD! Yes, three zeros. We thankfully had a connection to a non scam driver service but there were so many people waiting/trying to find alternatives after cancelling their booked car. No refund, no service, no anything. Just brutal. Also, the locals recommend never renting a car, as the 'police' extortion is escalating (min $100USD payoffs are standard) and the secondary roads are pretty bad.Reviewed Jul 1 2022

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10.0

The service at Europcar Cancun Airport was excellent, they were very attentive and helpful, and the car itself was great . Unfortunately there is no option to purchase insurance ahead of time online, they do not accept personal foreign insurance policies, and insurance is required in Mexico. It is the most expensive insurance I've ever seen anywhere, increasing the week long rental cost from under $100 USD to almost $900 USD! This should be given as a warning when booking online.Reviewed Jun 21 2022

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2.0

Even though I show them the insurance coverage that I had with my credit card. They still wanted to put a 15000 usd deposit for renting the car if I did not take insurance. What a rip off rhey state that the car cost was 15000 so I need to leave the deposit for that amount which is ridicoulous since that car with 15000 kms on it can not possible worth that. They basically force you to buy a 320 insurance which costed more that the actual rental. Also not the first time I see this guys give you the vehicle with no gas when you pick up. Its so annoying and frustarting to gave paid 300 on a "insurance" that my credit card clearly offer.Reviewed Jun 19 2022

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2.0

They wanted to overcharge me as a “hold” It was for an ammount that i didnt have, it was a really bad experienceReviewed Jun 5 2022

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• What is the most popular car hire from Europcar in Cancún?

  Economy (Class Economy Car or similar) is the most frequently booked car hire type from Europcar in Cancún.

• How many car hire locations does Europcar have in Cancún?

  Europcar has 11 hire locations in Cancún. Take a look at our Europcar hire location map to find the best car hire near you.

• Does Europcar have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes