Guest reviews
Overall rating
6,7
Good
Based on 467 reviews
Cleanliness
4,8
Comfort
4,5
Pick-up/Drop-off
3,9
Value for money
3,8
Pros
"The car was nice ."
(in 278 reviews)
"Car was great: very clean."
(in 265 reviews)
"Clean car in great conditoon."
(in 265 reviews)
Cons
"Poor service, so many hidden fees."
(in 42 reviews)
"The car was not reserved"
(in 174 reviews)
"Bad experience, will never use again."
(in 26 reviews)
Recent reviews
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Find reviews that mention:
credit card
customer service
pick up the car
car available
pick up and drop
car was clean
picked up the car
insurance coverage
insurance cost
great car
car was great
helpful staff
great service
great experience
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2,0
Pros: There was nothing to like about the company or their service
Cons: Beware, they will not honor any coverage offered by AMAX, VISA or MASTERCARD. Thus you will end up paying extra for it. They will keep making new excuses that it is not in their system to accept.
review from
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5,2
Pros: Drop of easy and fast
Cons: Safety deposit and insurance policy way out of line. $8000 of warranty to use the insurance Of another company, no good. And $800 for the basic insurance. Never going to use Europecar again
review from
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6,8
Cons: The size of the car want what was said, it was smaller and had a lot of stickers on the windshield.
review from
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4,0
Pros: Staff was nice and car was OK
Cons: Either Kayak or Entrerprise are scamming you - they claim TPL is included (I even got an email from Entrerprise confirming it) but when I got to the counter - surprise - need to pay TPL again.
review from
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4,8
Pros: Staff was okay they would pretend like they didn’t know English when explained the charges and insurance
Cons: The cost point exceeded what we we quoted when we reserved the vehicle online
review from
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2,0
Pros: Nothing.
Cons: The rental car agency was trying to scam more money after I already booked a reservation. They kept adding extra fees that were not mentioned on EuropCars website. I booked the rental for $12, by the time I got there, they tried to get me to pay $260. I Will never rent a car through Europcar.
review from
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7,6
Pros: Yes
Cons: Rates on Insurance
review from
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4,4
Cons: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
review from
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2,0
Pros: Nothing
Cons: My rental rate was $4 US for 4 days in Cancun, unbelievable but a few places had this rate. Upon arrival the Eurocar employee said insurance was not included in that rate and I needed to pay $350 for the 4 day rental. So mandatory insurance was $346 for 4 days? So i went elsewhere and paid $160.
review from
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2,8
Pros: car was in good shape, drop off
Cons: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
review from
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8,0
Pros: Car was clean and new
Cons: Should be more precise at the booking stage and mention that insurance is mandatory instead of showing very low price and then get a surprise of 300% more for the insurance.
review from
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3,6
Pros: The car was good and airport shuttle driver was nice.
Cons: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
review from
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6,8
Cons: The size of the car want what was said, it was smaller and had a lot of stickers on the windshield.
review from
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7,6
Pros: Yes
Cons: Rates on Insurance
review from
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8,0
Pros: Car was clean and new
Cons: Should be more precise at the booking stage and mention that insurance is mandatory instead of showing very low price and then get a surprise of 300% more for the insurance.
review from
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2,0
Pros: There was nothing to like about the company or their service
Cons: Beware, they will not honor any coverage offered by AMAX, VISA or MASTERCARD. Thus you will end up paying extra for it. They will keep making new excuses that it is not in their system to accept.
review from
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5,2
Pros: Drop of easy and fast
Cons: Safety deposit and insurance policy way out of line. $8000 of warranty to use the insurance Of another company, no good. And $800 for the basic insurance. Never going to use Europecar again
review from
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4,0
Pros: Staff was nice and car was OK
Cons: Either Kayak or Entrerprise are scamming you - they claim TPL is included (I even got an email from Entrerprise confirming it) but when I got to the counter - surprise - need to pay TPL again.
review from
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4,8
Pros: Staff was okay they would pretend like they didn’t know English when explained the charges and insurance
Cons: The cost point exceeded what we we quoted when we reserved the vehicle online
review from
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2,0
Pros: Nothing.
Cons: The rental car agency was trying to scam more money after I already booked a reservation. They kept adding extra fees that were not mentioned on EuropCars website. I booked the rental for $12, by the time I got there, they tried to get me to pay $260. I Will never rent a car through Europcar.
review from
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4,4
Cons: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
review from
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2,0
Pros: Nothing
Cons: My rental rate was $4 US for 4 days in Cancun, unbelievable but a few places had this rate. Upon arrival the Eurocar employee said insurance was not included in that rate and I needed to pay $350 for the 4 day rental. So mandatory insurance was $346 for 4 days? So i went elsewhere and paid $160.
review from
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2,8
Pros: car was in good shape, drop off
Cons: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
review from
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3,6
Pros: The car was good and airport shuttle driver was nice.
Cons: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
review from
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Where can I find Europcar hire cars in Cancún?
Av.tankah Esq.av Coba Sm35 Mza1, Europcar car hire
Address
Av.tankah Esq.av Coba Sm35 Mza1Phone
+52 988 892 5952FAQs about hiring a car from Europcar in Cancún
How many car hire locations does Europcar have in Cancún?
Europcar has 9 car hire locations in Cancún. Take a look at our Europcar hire location map to find the best car hires near you.
Does Europcar have a car hire location at the airport: Cancun airport (CUN)?
Yes
Does Europcar offer shuttle or airport pick-up services from Cancun airport (CUN)?
Yes