Book National hire cars in Cancún

Reviews for National in Cancún

Recent reviews

Traveller rating

Wonderful

1

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

8.0

Pros:Staff service was great. Rental and dropoff was easy.Cons:Cars are a little worn out and need some cleaning.Reviewed Jun 1 2021

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4.0

Pros:The staff was amazing. It was very easy to pick up and drop offCons:I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.Reviewed May 31 2021

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2.0

Cons:Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!Reviewed Apr 5 2021

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10.0

Cons:PriceReviewed Feb 24 2021

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10.0

Pros:Friendly employees--very helpful. Car was clean and in good shape.Cons:The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.Reviewed Jan 2 2021

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2.0

Horrible experienceCons:Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.Reviewed Jan 1 2018

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10.0

Perfect and easyPros:Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.Reviewed Aug 30 2017

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5.6

Get ready for hidden feesPros:Easy shuttle to the car rental. Good carCons:You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.Reviewed Aug 22 2017

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2.0

Ran out of car seatsPros:Price looked good onlineCons:We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.Reviewed Jul 2 2017

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3.2

Dishonest Staff NationalPros:nothing positiveCons:1. I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2. When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3. The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4. For Six (6) days the van was mediocre adequate for our needs. 5. I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6. I was not given a copy of the report showing “no damage” 7. I was not given a final bill. 8. They said that everything was fine and I would receive an email with the bill later. I never did. 9. My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10. I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.Reviewed Jun 26 2017

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10.0

Know about renting in mexicoPros:National was great! The sales rep was really nice and honest which is rare for a car rental place.Cons:Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.Reviewed May 26 2017

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8.8

All good, except for dropoffPros:Pickup was efficient, car was great.Cons:Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.Reviewed Mar 19 2017

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• What is the most popular car hire from National in Cancún?

  Intermediate (Chevrolet Captiva or similar) is the most frequently booked car hire type from National in Cancún.

• How many car hire locations does National have in Cancún?

  National has 6 hire locations in Cancún. Take a look at our National hire location map to find the best car hire near you.

• Does National have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does National offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes