Book Hertz hire cars in Cancún

Reviews for Hertz in Cancún

Recent reviews

Traveller rating

Wonderful

1

Very Good

3

Good

0

Okay

2

Fair

1

Mediocre

0

Poor

18

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car was cleanwrong location

pick up the carpick up and drop

car availablecustomer service

rented a carfriendly staff

location was closednever rent

2.0

car not rented, asking price 4 times more expensive, waste of timeReviewed Jan 27 2023

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2.0

They’re a complete scam. They wanted over $2,000 USD for insurance that isn’t mandatory. But they said if we didn’t pay their insurance we had to put down a $2,500 USD deposit. They kept changing the numbers trying to get us to pay a wack of money. It wasn’t a policy amount. It was whatever random amount they could squeeze out of us. We spent over an hour trying to cancel. They refused to cancel and told us we owed them the $2,000 USD insurance even though we didn’t ever take the car. We never even saw keys to a car. It’s a complete scam!Reviewed Dec 23 2022

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2.0

Price gouged. Price we had to pay, with the insurance we booked ahead of time, was double what was originally quoted. Be careful of high pressure upselling, and bargain hard - they originally wanted triple what we were bid but pushing back hard brought it down to double.Reviewed Aug 18 2022

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8.0

The guy that rented the car was the super cool. He was fast and friendly. The new facility is great!Reviewed Jun 28 2022

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2.0

Paid $618.85 ahead of time to reserve my small sedan from Cancun Airport. When I arrived at pickup I waited for over an hour to be helped. After I got the car I was told by the Hertz Agent that I needed to purchase car insurance which cost $879.33 alone. How does insurance cost more than the car itself, and how do you not disclose the true cost when booking? My initial booking of $618.85 ended up costing me $1,498.18 for 6 days of use. Absurd.Reviewed Feb 1 2022

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2.0

Hertz over booked and there was no car for me. I left without a rental and had to change my travel plans.Reviewed Nov 24 2021

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10.0

Cons:Gas tank wasn’t full. Car was banged up so we had to make sure to take a lot of pictures and hope they didn’t try and sneak one pass us and charge us.Reviewed Jul 2 2021

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2.0

Pros:Nothing because they just tell you that it's just a confirmation and not a booking. So since they had no car available, we couldnt hold on to our schedule. Plus, the staff was very unfriendly, in this high season, but i'm sure he would be begging us to rent a car in the low season!Cons:Have the option of pre-paying to secure a rental, and not just a "confirmation" that has no value to them.Reviewed Jan 2 2021

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2.0

Cons:They had no cars! Said they could get me one for $800 PERDAY!Reviewed Dec 31 2020

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6.0

Cons:Wait time at pick up location excessively longReviewed Mar 16 2020

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2.0

Cons:Received a text saying that my car was ready, when I got there not only was it not ready but it was not even there. they wanted more than double for any car they had left. Walked out cursing. Do not trust these scam artists.Reviewed Jan 1 2020

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2.0

Pros:Nothing! No car was available even though had confirmation.Cons:Hmmm... A carReviewed Dec 28 2019

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• What is the most popular car hire from Hertz in Cancún?

  Economy (Class Economy Car or similar) is the most frequently booked car hire type from Hertz in Cancún.

• How many car hire locations does Hertz have in Cancún?

  Hertz has 12 hire locations in Cancún. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes