Guest reviews
Overall rating
7,4
Good
Based on 3 872 reviews
Cleanliness
5,0
Comfort
4,3
Pickup/dropoff
4,3
Value for money
3,8
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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customer service
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great car
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car was great
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great experience
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7,6
Pros: Clean Car Good condition of Auto
Cons: Price Was Very High for extra insurance supplements Took much to long to get to the agent to fill out the paperwork Took too long to drop off the vehicle at the Airport
review from
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4,0
Pros: drop off was pretty easy. we had to pay for an expedited return, so it was pretty good
Cons: rental car location was packed!!!! we had to stand in line for over an hour and they only had 4 representatives. when we got to the representative he told us that December and January were their busiest months. why aren't they prepared when they know they are going to be really busy? bad service
review from
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2,0
Cons: When I went to pick up the car, the associate at the desk said that my reservation didn't exist, even though I showed him the confirmation email. He then said the only vehicle he had on-site was a stick-shift, and that to retrieve the car I rented online I would have to pay ~$500 and take a shuttle to a different rental car facility instead of the airport. I ended up having to take a bus to reach my destination, and then had to use bikes, taxis, and buses during the course of the trip instead of a vehicle.
review from
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2,0
Pros: Hertz is a horrible company
Cons: Their people are the worst
review from
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4,4
Surprising 19% location fee!
Cons: Location charged 19% "location fee" which was never communicated during booking. Very intransparent
review from
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8,4
Reservation price not at all accurate
Pros: ease of reservation, option of different vehicles to choose from
Cons: The reservation price was only about 20% of what I actually had to pay. It should have included estimated insurance cost, the fee for paying with a credit instead of debit card (4.5% extra in my case), taxes, any additional franchise fees, etc. This would have been especially helpful for estimating total trip costs when travelling on a budget, because you would have to be daft to rent a car in a foreign country and not get insurance.
review from
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2,8
Beware: Reread every line before you sign
Pros: The car was perfect. The original person helping us seemed compassionate and kind. (likely because she knew how bad we were going to get screwed.)
Cons: They sent a manager over to sell us add-ons while we were in the middle of learning about insurance. He told us that if we didn’t do premium drop off it would take 2 hours to complete the rental return (when we dropped off it looked as quick and smooth as any other rental I’ve had.) They shove a cooler bag into your hands implying it’s a perk of this location: then charge you per day a rental fee. Nothing is explained properly with real numbers or rates so you have no idea until you bring the car back how much it costs. I was quoted $18 on kayak.com. It was $379 after their exchange rate (worse than any other business we dealt with) I figured $18 didn’t include several fees but 3200% increase?
review from
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2,0
did not accept my reservation from carrental.com
Cons: I had no reservation when I arrived and Hertz would not even entertain renting us a car. We were stranded!
review from
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4,4
I had to pay extra to "reactivate" the same rate on my confirmation
Pros: facility clean wi-fi fast
Cons: My reservation# was mixed with someone else's with similar name but totally different address and much higher rate. Showed them my reservation confirmation. But they insisted I should contact United Airlines where I booked the car. I would have to pay to call internationally. In the end, they charged me $45 to "reactivate" my reservation. In plain English, you have to pay to honor the agreed rate.
review from
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2,0
Cancún CUN Hertz is a Total Scam
Pros: Nothing good to say.
Cons: They didn’t honor my reservation # and wanted to charge me 10x more than my confirmation.
review from
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2,0
Don’t use this car service in Cancun You fool
Pros: My mistake was to believe everybody I spoke with
Cons: I use hertz what a fool
review from
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2,0
Never got the car
Cons: Location was a small stall in downtown. I was an hour late in reaching and the guy told me that we didn't save your car for you. Only thing available now are expensive cars which are $300 per day. My 4 day rental was $150 total.
review from
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7,6
Pros: Clean Car Good condition of Auto
Cons: Price Was Very High for extra insurance supplements Took much to long to get to the agent to fill out the paperwork Took too long to drop off the vehicle at the Airport
review from
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8,4
Reservation price not at all accurate
Pros: ease of reservation, option of different vehicles to choose from
Cons: The reservation price was only about 20% of what I actually had to pay. It should have included estimated insurance cost, the fee for paying with a credit instead of debit card (4.5% extra in my case), taxes, any additional franchise fees, etc. This would have been especially helpful for estimating total trip costs when travelling on a budget, because you would have to be daft to rent a car in a foreign country and not get insurance.
review from
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4,0
Pros: drop off was pretty easy. we had to pay for an expedited return, so it was pretty good
Cons: rental car location was packed!!!! we had to stand in line for over an hour and they only had 4 representatives. when we got to the representative he told us that December and January were their busiest months. why aren't they prepared when they know they are going to be really busy? bad service
review from
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2,0
Cons: When I went to pick up the car, the associate at the desk said that my reservation didn't exist, even though I showed him the confirmation email. He then said the only vehicle he had on-site was a stick-shift, and that to retrieve the car I rented online I would have to pay ~$500 and take a shuttle to a different rental car facility instead of the airport. I ended up having to take a bus to reach my destination, and then had to use bikes, taxis, and buses during the course of the trip instead of a vehicle.
review from
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2,0
Pros: Hertz is a horrible company
Cons: Their people are the worst
review from
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4,4
Surprising 19% location fee!
Cons: Location charged 19% "location fee" which was never communicated during booking. Very intransparent
review from
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2,8
Beware: Reread every line before you sign
Pros: The car was perfect. The original person helping us seemed compassionate and kind. (likely because she knew how bad we were going to get screwed.)
Cons: They sent a manager over to sell us add-ons while we were in the middle of learning about insurance. He told us that if we didn’t do premium drop off it would take 2 hours to complete the rental return (when we dropped off it looked as quick and smooth as any other rental I’ve had.) They shove a cooler bag into your hands implying it’s a perk of this location: then charge you per day a rental fee. Nothing is explained properly with real numbers or rates so you have no idea until you bring the car back how much it costs. I was quoted $18 on kayak.com. It was $379 after their exchange rate (worse than any other business we dealt with) I figured $18 didn’t include several fees but 3200% increase?
review from
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2,0
did not accept my reservation from carrental.com
Cons: I had no reservation when I arrived and Hertz would not even entertain renting us a car. We were stranded!
review from
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4,4
I had to pay extra to "reactivate" the same rate on my confirmation
Pros: facility clean wi-fi fast
Cons: My reservation# was mixed with someone else's with similar name but totally different address and much higher rate. Showed them my reservation confirmation. But they insisted I should contact United Airlines where I booked the car. I would have to pay to call internationally. In the end, they charged me $45 to "reactivate" my reservation. In plain English, you have to pay to honor the agreed rate.
review from
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2,0
Cancún CUN Hertz is a Total Scam
Pros: Nothing good to say.
Cons: They didn’t honor my reservation # and wanted to charge me 10x more than my confirmation.
review from
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2,0
Don’t use this car service in Cancun You fool
Pros: My mistake was to believe everybody I spoke with
Cons: I use hertz what a fool
review from
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2,0
Never got the car
Cons: Location was a small stall in downtown. I was an hour late in reaching and the guy told me that we didn't save your car for you. Only thing available now are expensive cars which are $300 per day. My 4 day rental was $150 total.
review from
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Where can I find Hertz hire cars in Cancún?
Blvd Kukulkan Km 12, Hertz car hire
Address
Blvd Kukulkan Km 12Phone
FAQs about hiring a car from Hertz in Cancún
What is the most popular car hire from Hertz in Cancún?
Mini (Hyundai i10 or similar) is the most frequently booked car hire type from Hertz in Cancún.
How many car hire locations does Hertz have in Cancún?
Hertz has 11 car hire locations in Cancún. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Cancun Airport (CUN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Cancun Airport (CUN)?
Yes