Book Hertz hire cars in Cancún

Reviews for Hertz in Cancún

Recent reviews

Traveller rating

Excellent

9

Good

5

Okay

15

Mediocre

35

Poor

0

Find reviews that mention:

car was cleanwrong location

pick up the carfriendly staff

car availablenever rent

rented a carcredit card

pick up and dropcustomer service

location was closed

2.0

Pros:Hertz is a horrible companyCons:Their people are the worstReviewed Sep 18 2018

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2.0

b--------t companyPros:nothing about this company is honest the lie about ratesCons:This company as no ethics advertise rates on web different from realityReviewed Jan 11 2017

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6.0

Cons:Many extra costs, more than $150 above quoteReviewed Feb 25 2017

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2.0

Don’t use this car service in Cancun You foolPros:My mistake was to believe everybody I spoke withCons:I use hertz what a foolReviewed Jan 4 2018

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8.0

Pros:The car itself was phenomenal and performed excellent.Cons:The pickup took over an hour and a half of just waiting in line. Drop off was nearly that long as well.Reviewed Jan 25 2021

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2.0

No mannerPros:Rude people. Asking tips for every single thing.Reviewed Jan 2 2017

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2.0

Pros:NothingCons:They could have carsReviewed Feb 18 2020

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3.6

Cons:We booked a very small economy car for $4 /day on kayak, knowing tax and insurance would bring the price up to a modest ammount. The price for six days was quoted as around $40 /day when we got to the rental office. They ended up billing me $75 for a crappy manual transmission economy car.Reviewed Dec 1 2017

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7.6

Pros:Clean Car Good condition of AutoCons:Price Was Very High for extra insurance supplements Took much to long to get to the agent to fill out the paperwork Took too long to drop off the vehicle at the AirportReviewed Apr 21 2019

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2.0

Car "wasn't available," extorted for an upgradePros:Car itself was okayCons:I arrived at the counter in Cancun with my pre-paid reservation and confirmation number. Immediately I was told that there was nothing in my class available and that I would need to pay for an upgrade at an additional $1,200 USD. After I refused and asked for a refund for my reservation, they came down to $1000 upgrade for the same car. This was happening to everyone at this hertz location. After i refused the upgrade again, I was told I could rent a car in the original class i reserved for an additional $60/day ($360 on top of my original $230 price I reserved.) I thought they didn't have any cars in my class...? Being that at this point there were no other options, I was forced to take the deal even though I knew I was being scammed. I'm never one to write poor reviews but I think hertz should know what is going on at their location at Cancun international airport. Thanks!Reviewed Jan 5 2017

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10.0

Pros:Great location across the street from our hotelCons:Insurance was too expensiveReviewed Jun 11 2016

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4.4

I had to pay extra to "reactivate" the same rate on my confirmationPros:facility clean wi-fi fastCons:My reservation# was mixed with someone else's with similar name but totally different address and much higher rate. Showed them my reservation confirmation. But they insisted I should contact United Airlines where I booked the car. I would have to pay to call internationally. In the end, they charged me $45 to "reactivate" my reservation. In plain English, you have to pay to honor the agreed rate.Reviewed Jan 9 2018

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• What is the most popular car hire from Hertz in Cancún?

  Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Hertz in Cancún.

• How many car hire locations does Hertz have in Cancún?

  Hertz has 11 car hire locations in Cancún. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes