The insurance cost was astronomical. The nominal $250 for two weeks rental went to $2000 with insurance having a $3000 deductible. Also, the agent shuffled us off to another desk to "wait for the car". There, they did a hard sell on what was basically a vacation time share scam with IXCARET. Very unprofessional.Reviewed Mar 2 2025
review from
2.0
Terrible car. A real rattletrap. Felt like the real axle was going to fall off with every stop, turn or bump. Since it was a monthlong rental, I had to change cars by going to another provider. Also a complete rip-off on insurance. I understand the rules in Mexico and the wisdom of buying coverage. However, when I changed rental car companies after five days, the exact same coverage was significantly less money, and the SUV vehicle was in much better shape.Reviewed Mar 1 2025
review from
2.0
Price I secured online through Kayak was not the true price. Once at Hertz in Cancun the price to rent the car was 6x more. Not happy at all. Will never rent through Kayak or Hertz again.Reviewed Jan 13 2025
review from
4.0
When I reserved the vehicle, 1) No information about the taxes (50%) 2) Insurance was not clear , they changed the conditions at the counter 3) They did not have the vehicle I reserved, They upgraded me, and charged me for it.Reviewed Jan 9 2025
review from
10.0
It was a great experience; everything was fast and professional! I would rent again in Cancun!Reviewed Jan 6 2025
review from
2.0
Poor service.Reviewed Dec 27 2021
review from
2.0
insurance values are theftReviewed Nov 15 2021
review from
2.0
Pros:Car worked fineCons:2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.Reviewed May 19 2021
review from
2.0
Pros:The friendlinessCons:The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming peopleReviewed May 13 2021
review from
2.0
Cons:This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.Reviewed Apr 12 2021
review from
2.0
Cons:The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great dayReviewed Mar 28 2021
review from
2.0
Pros:The rates are insane. Started off booked as a 80 dollar rental. By the time I left it was $332 then charged $427.00 for 4 days!!! Just insaneReviewed Jan 4 2021
Hertz car rentals in Cancun can provide ideal transportation for your Mexican trip due to the variety of vehicles available in their fleets. If you and a number of friends are visiting Cancun, you might opt for a full-size SUV. If the whole family is on vacation, a minivan might be a good choice. Hertz car rentals in Cancun also offer economy and compact cars if you want to keep your trip more economical. And if you want to travel around in luxury, you can opt for a premium sedan.
Hertz car rentals in Cancun have accessories available that you can add on to your rental contract in order to make your Mexican trip easier and more comfortable. If you are traveling with small children, you can add child safety seats. If you would like some hands-free aid as you navigate your way through the city and down the eastern coast of Quintana Roo, you can add on a GPS navigation device. If you want peace of mind with more protection for you and your vehicle, you can add on more insurance coverage.
When you arrive in Cancun to pick up your Hertz car rental, you can enjoy the services of a helpful and friendly staff. Hertz car rentals in Cancun have also received high customer ratings for the cleanliness of the vehicles as well as their comfort. Customers also note the ease of picking up and dropping off Hertz car rentals in Cancun.
Unfortunately, free cancellation for a car rental in Cancun is not as common as free cancellation policies in the US. As such, only a few reservations include free cancellation. Luckily, KAYAK can help you find the few reservations with free cancellations in Cancun. When you book your Hertz car rentals in Cancun through KAYAK, simply click on the options for the car type you want, and you can see immediately whether the reservation offers free cancellation.
Intermediate car hire from Hertz in Cancún are around 28% cheaper than other car types, on average.
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FAQs about hiring a car from Hertz in Cancún
Can I pick up my Hertz car rental in Cancun at a location other than the airport?
While the Cancun International Airport (CUN) is the most popular Hertz pickup location in Cancun, there are several other Hertz branches in the city as well. It is worthwhile considering picking up your vehicle at a non-airport location, since the airport location tends to be busy and crowded. You can find one branch surrounded by beaches at Boulevard Kukulcan 16. There is another Hertz location northeast of that in the hotel zone at Boulevard Kukulcan 7500. Off Highway 307, you can find a Hertz office at Ek Balam 7 and another at Avenue Yaxchilan #27 25. There is yet another Hertz branch at Avenue Yaxchilan 71.
Can I choose the make and model of the Hertz car rental I want in Cancun?
When you book your reservation for a Hertz car rental in Cancun through KAYAK, you can choose the make and model of the vehicle. However, when you arrive at the pick-up location in Cancun, the exact model that you want may not be available. In that case, Hertz will try to find something similar for you, possibly of the same make and as close to the model that you want as possible.
Where can I park my Hertz car rental in Cancun?
Parking tends to be a rather simple matter for those driving Hertz car rentals in Cancun. There are no parking meters in Cancun, so you don't have to worry about paying, overstaying a time limit, or getting a ticket due to a meter that has run out. Most parking spaces in tourist areas and restaurants are free, though you may encounter some restaurant parking where you need to either pay or tip a valet.
What is the most popular car hire from Hertz in Cancún?
Intermediate (Nissan X-Trail or similar) is the most frequently booked car hire type from Hertz in Cancún.
How many car hire locations does Hertz have in Cancún?
Hertz has 13 hire locations in Cancún. Take a look at our Hertz hire location map to find the best car hire near you.
Does Hertz have a car hire location at the airport: Cancun airport (CUN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Cancun airport (CUN)?
Yes
See more FAQs
Everything you need to know for your Hertz car hire in Cancún
Search for cheap car hire from Hertz in Cancún with KAYAK and hire a car from Hertz that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Hertz car hire deal in Cancún.
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