Salem hotels

Pros: View of the Harbor was amazing

Cons: No

Pros: Amazing views of the Boston Harbor. Exceptional location and staff went above and beyond to ensure our stay was enjoyable ⭐️⭐️⭐️⭐️⭐️

Pros: We liked everything in here: location, staff, restaurants, organization. We felt relaxed. Thank you very much!

Pros: Excellent room, staff, location and view.

Cons: Excellent hotel with great staff and a fantastic location.

Pros: Was clean and service was excellent.

Cons: Small room, no hot tub and super expensive.

Pros: The spa facilities were amazing!

Pros: It was perfect, location, room, gym facilities and view!

Cons: Nothing

Pros: It was in a great location

Pros: I was on the 16th floor on the harbour side and 5he view was heart achingly incredible. The staff were very accommodating and attentive with various special requests I had. I ordered room service one night and the whole process was easy, the food wonderful and the service/delivery/presentation was really special. Just loved the whole stay!

Cons: Wild have been topped off by having a bathtub

Pros: Great restaurants and view. Great location Staff excellent

Pros: Fabulous location. Staff extremely courteous.

Cons: Bathroom slightly small.

Pros: Very helpful staff. Nice and close to the main centre , we walked it in about 25 minutes (to Quincy market), but not noisy.

Cons: Would be nice to know what is recyclable so we can get it right and help the staff. We didn't know how to use the bathtub , how to stop the water escaping, we normally have a plug in the UK. Some small instruction card would be helpful for us foreigners.

Pros: The good was great for breakfast and this is just a cute and very comfortable place. I had a jacuzzi bath and soft robe...

Pros: Friendly, accommodating staff, great location

Pros: Excellent breakfast, close to MIT and Charles River. Interesting programs organized by the hotel, and the guests are well informed about them. The hotel is very nice furnitured, the bath had really specific design.

Pros: It was designed beautifully!! Staff were great, loved staying there. I think the hotel should not charge for parking, after all it is in a industrial section and very narrow to enter the parking lot. Very clean, great breakfast.

Cons: Charging guest for parking under ground very narrow entry.

Pros: The quirky & lovely furnishings and decorations

Pros: Quiet neighbourhood, excellent service and friendly staff, rooms stylish and comfortable (King on the top floor), great base from which to explore (walking or hop on/off bus or train)

Pros: We were very happy with our stay at the Kendall Hotel. The staff was friendly and helpful. Our room was clean and nice. The bed was very comfortable. We were so happy with the free breakfast, as it made our start for the day easy and fast. Having a subway station a few steps away was wonderful. This is the first time we chose to use only public transportation and it proved to be perfect in the Boston area. The hotel itself is a historic site, which was very interesting. Our view wasn't great, as there was construction from our window, however, we were able to check in hours early and that made it worth the slight inconvenience. I would recommend this Hotel.

Cons: Construction in the neighborhood was a slight inconvenience. This was in no way the fault of the Hotel.

Pros: Location, unique interior (not classical big hotel) Great breakfast and nice people

Cons: Room 303 not enough day light. A bit too expensive

Pros: When we returned from our event which was relatively late, there were snacks dropped off in the room for us This was absolutely perfect and appreciated. Also as Deputy Chief of a Fire dept. I loved the memorabilia. A little discount for firefighters would be great.

Pros: The breakfast exceeded my expectations with the many food choices. I was also, impressed with the gluten free bread. I have celiac and it was a great surprise!

Cons: Paying for parking.

Cons: They called and cancelled room on me even though I was given a confirmation number - at 8:30 pm the night of check in! I had to try and find a room standing on the street corner - totally unacceptable.

Pros: Amazing location, walking distance to many attractions. Staff was very friendly and helpful. Would definitely stay here again.

Pros: We ate in the Café and it was delicious. Their yogurt and fruit is very tasty and the pastries are delicious!

Pros: The location was perfect for the cruise port. The fitness center is excellent and it is so close to the T you can get anywhere

Cons: If there was some midrange casual family style restaurants within walking distance

Pros: Ideally situated. Rooms were clean and spacious and the beds very comfortable.

Cons: Beware - the bath was very slippery when taking a shower.

Pros: The hotel is a little way from the centre with lots of building work going on. It looks as if this area is to become a vibrant area with eateries popping up. Tne hotel was lovely, we booked it as a last night in Boston treat. The pool is lovely but steam rooms segregated to the shower rooms so unfortunately my husband and I were not able to enjoy together. We would also have lived a jacuzzi. But maybe this is more a business trip hotel rather than a spa one?

Pros: Clean comfortable room

Cons: Cold changing room and corridor for pool limited choice of food disappointing menu

Pros: Location was convenient to what we wanted to do

Pros: Seaport has thought of just about everything one might need in a place to stay. Great amenities and location.

Cons: Generally parking is very expensive. $37/nite at hotel.

Pros: Everything was perfect. We had a room overlooking The Trade Center and the Harbour - fantastic views of the bay and the aircraft taking off and landing. Staff well prepared and genuinely friendly. Beds really comfortable and the room and bathroom were well furbished and spotlessly clean. Thank you for a great stay!

Pros: Location is great. right next to the water and right next to the convention center!

Pros: Location was perfect for walking and home base.

Cons: Nothing

Pros: Staff was very helpful!

Cons: The drop off by the rail... what a mess.

Pros: The staff was very accommodating after we explained our situation. They even allowed us late checkout. Great place

Pros: The location was good and it was decorated very retro and on trend. Not a typical hotel chain where everything looks the same. I also liked that they had complimentary coffee and water in the lobby and the room.

Cons: The fan was broken in the room and I mentioned it to two people at the front desk. Both said that they would send someone up with a replacement. That did not happen. Front desk associates were chatting with the valet or using a personal cell.

Pros: Uniqueness and friendliness.

Cons: No dedicated PC (with printer) for guests.

Pros: Comfy beds, beautiful room, excellent and extremely helpful staff!! You guys

Pros: If you're going to a Red Sox game, you can't get any closer. Looking out our window you can see the backside of the right field grandstands. The rock and roll vibe is really cool but not overdone, they've found a nice niche.

Pros: Super friendly staff, great location, fun vibe!

Pros: the way the hotel had a theme of music and was different to normal

Cons: When we got there, there was another charge of $16.00 to use the pool and bar which we were not told about previously. Also we used the pool but there was nowhere to get drinks until 5pm, would have been good to have somewhere to get drinks.

Pros: Simply everything

Cons: Nothing

Pros: satisfactory.

Cons: Not told about the $50 x 3 retention from credit card or $16.5 x 4 for hotel facilities in advance. The $50 x 3 was subsequently reimbursed.

Pros: Allgrear

Cons: Didn't use pool or gym , a charge for something we did not use ,but nice stay

Pros: Perfect location adjacent to Fenway park. Super lively area, full of things to do. Loved the rock and roll themed vibe and the staff were super friendly. Walkable to back bay. We enjoyed hearing the roar of the ballpark during the games and how busy the area was before, during and after each Red Sox game. Also, the sushi restaurant Hojoko was super yummy and reasonably priced.

Cons: You can smell the restaurant throughout the hallways, which can be a little off putting as it smells like fish most of the time. Really not much to complaint about other than that.

Pros: Everything about this hotel was unexpectedly perfect. We made the reservation at The Verb because of its location next to Fenway Park (you really can’t get any closer). The rock n roll theme was a really cool bonus. We loved having the turn table and a selection of albums in our room. The room was absolutely spotless and the beds were extremely comfortable. I recall seeing comments in reviews posted somewhere about it being too noisy, but we didn’t find that to be true at all. The staff that we encountered were friendly, helpful and humorous. Our only regret is that we didn’t bring swimsuits for trying out the heated outdoor saltwater pool, which looked lovely.

Cons: Only that we have to go back home for work and couldn’t stay longer.

Pros: Very comfortable, good location

Cons: Noisy air conditioning, very poor continental breakfast

Pros: The location was excellent and the breakfast, thought expensive, was very good with a broad menu to suit everyone.

Cons: The air conditioning in our room sounded like a jet taking off every half hour.

Pros: Old charm with all the updates in a fantastic part of Boston Back Bay. Staff highly attentive and property plus room immaculate.

Cons: No room service or happy hour but restaurants are walkable.

Pros: The room was very large. The hotel is located in Back Bay, the most elegant neighborhood in Boston.

Cons: Only a working lift and some problems with accepting credit cards, but nothing very important.

Pros: The hotel had a classy, historic feel to it, with nice furnishings and very clean.

Cons: I was disappointed that there was no common space where you could sit and relax outside of your room. I didn't realize that this was the case before booking; I just assumed it would have a sitting area. Also small bathroom with too little counter space.

Pros: Location is fabulous and the staff was first rate. Will definately stay again if we return to Boston.

Cons: The room only had one comfortable chair and there was two of us.

Pros: Friendly charming comfortable

Pros: The staff were wonderful without exception

Cons: The rooms are tired to say the least and need updating.

Pros: Location and on site restaurant

Cons: Service and physical property

Pros: Staff were very helpful and friendly. Hotel is nearby shopping area and prudential shopping mall.

Pros: It was well appointed

Cons: The bathroom was tiny and there was no place to even set my toiletries.

Pros: Location, ambiance, Uni restaurant. Pleasant/helpful staff.

Cons: Overpriced at $---/night.Small dark room w/dark furniture. Tiny bathroom not adjacent bedroom & w/ no tub/skinny shower. Bathroom sink clogged (someone came to repair 2X, still clogged). Door chain lock broken. Fridge door wouldn't close properly.

Pros: The Spa was incredible!

Cons: The staff who seated me to my breakfast table, she was VERY arrogant. and unfriendly. MO should replace this staff. Maybe she looked down on asian chinese . I saw she treated other american guests with smile but not me.

Pros: Wonderful hotel in a central location. Service was impeccable.

Cons: The lobby bar is a little dark. Too bad it doesn't have better views.

Pros: Everything

Cons: Nothing

Pros: The in room dining food was surprisingly poor, After having Easter brunch at your hotel this Year, the best food ever!, I was looking forward To your in room menu after two long days of Meetings. I own three rests, your chef in charge Of this menu is not paying attention to his food. Your line cooks did a great job, it was the protein In each meal that should have never been served.

Pros: Excellent. Well-cooked, every time.

Cons: The price was a bit high...

Pros: Location, rooms, staff

Pros: Hospitality

Cons: The quality of room service food

Pros: Everything

Cons: Nothing

Pros: I prefer a richer buffet

Cons: the rooms could be renovated

Pros: Awesome bed, liked Nespresso machine, employees were outstanding and very accommodating. John and other doormen very friendly and informative. Lobby staff fantastic. Felt very safe during Marathon. The system they had in place was very smooth for customers. Wednesday run was unexpected and a beautiful way to see the city. Lobby floral arrangements outstanding. Gym super nice.

Cons: Pillows too big and hard Lights too complicated to control

Pros: Nice staff let us check in early. Had no problem with us hanging out in the lobby when our flight was delayed.

Cons: REALLY tiny room. Kind of a snooty vibe, even though the "Downtown Crossing" neighborhood is a little sketchy. Be careful walking around at night!

Pros: Place is super cool. Great design and use of the old building. Great reception ambience and very nice rooms.

Cons: The place has ups and downs. Internet is a disaster. Breakfast option is limited to the next door coffee shop with no sturdy options.

Cons: Room had a strange layout, was very dark. Only had 1 window to an inner courtyard, very dark.

Pros: Excellent stay/ extremely helpful customer service

Cons: Can't think of anything

Pros: Excellent location. The coffee shop next to it was good and convenient

Cons: It had all the modern conveniences. Modern look in an old building. Beautiful architecture around the elevators and staircase

Pros: The room was spacious, modern and comfortable. The location was excellent for the subway and close to Boston Common. Staff were always helpful. Although the hotel was on a busy street, we were never troubled by noise.

Cons: A little more storage space in the room would have been useful i.e. a bedside table on both sides of the bed, more hangers and some drawer space.

Cons: They won't price match except 2 days before you check in. This would normally be fine but we had been hiking with no service the entire week before. When we called reservation when we were headed to the hotel they said it would be fine and the people at check in would handle it. Of course they did not and said they wouldn't match. So if you stay here just book last minute when their prices are ~$100 less than booking ahead of time.

Pros: the staff at the Godfrey was amazing! very accomodating and friendly. The room was clean and attended to although I would suggest turn-down service as an added touch.

Pros: The bed was amazingly comfortable

Pros: Great location; easy walk to Freedom Trail and aquarium; places to eat all around.

Pros: Shower was superb! Nice quiet room! Lighting good; response to requests fast & efficient. Great location!! The bottle of bubbly for our Anniversary was so wonderful!

Cons: They did not have private wi fi, only public which is quite risky in todays conditions. Also no mini fridge in room. Everythinq quite expensive!! Bar hours very limited.

Pros: This was our first trip to Boston and the staff helped us with sightseeing and the train information

Cons: Nothing We really had a great time and will return

Pros: Great location clean comfortable hotel with helpful staff. Especially like good quality hairdryer provided in room.

Pros: The food was good

Pros: Location - easy to get everywhere!

Cons: One of the headboards looked like it was damaged and I did not notice until I moved a pillow.

Pros: The hotel looks and feels great and classy. Despite its location, it is really quiet. The hotel is located in close vicinity of downtown and historical center of Boston. For example, it took us 30 minutes of nice walk to get to Boston Tea Party museum. It takes 10 minutes of walk to get to the beautiful Boston Public Garden. The staff is great, helpful and polite.

Cons: I didn't like that a room with 2 queen sized bed was proposed as allowing 5 persons accommodation. In order to allow somehow comfortable sleeping arrangements, I had to order an additional folding double bed, being charged for it. Also, valet parking is a bit pricey

Pros: Great stay as always, staff superb. Katelyn did her best to ensure we had the best stay!

Cons: Nothing!

Pros: Close to Boston commons. Good restaurant.

Cons: The hosted the leader of a hate group (according to southern poverty law center) during my stay. 20+ amateur security.

Pros: Great location, great dining option and fun history being the former BPD headquarters.

Pros: Hotel was nice, upscale but def a long way to go for 5.

Cons: Bathroom shower needed some TLC cleaning.

Pros: Spacious and clean room. All amenities covered. Great location. Will stay again.

Cons: Nothing to complain about.

Pros: Service from employees.

Pros: I like the location of the property.

Cons: I did not like very small room for a family of six. My dad had to sleep on the floor and my husband has to wake up a couple of times because he almost fell in the bed. Take note that I paid for a family room. No extra comforter or anything.

Pros: Bed was super comfortable. Room was very quiet and I could not hear the street noise. Service was impressive and staff were friendly.

Pros: Great location and staff were great. I received an unexpected bottle of wine at my door for my birthday.

Cons: No

Pros: I loved the location of being on or near the waterfront. The Seaport is a beautiful location with plenty of activities during the day to take part in and the nightlife is equally active. Public transportation is easily accessible if needed.

Cons: A bit pricy for a nights stay, but having had the experience and the proximity to the venue I was attending it was worth it.

Pros: Good location and spacious room

Pros: Great location. Walking distance to most sites.

Pros: Great location, right near the Boston Harbor. Most things are within walking distance, depending of course on your plans.

Pros: Nice location easy to get around.

Cons: This was a 5 star I have stayed at 4 star that I thought were equal.

Pros: The location is very good

Cons: Check out was difficult as charges were added to our room that weren’t ours. A meeting room charge added to a family room should have raised concern and shouldn’t have been added to our bill. We were obviously not part of the large conference that was taking place.

Pros: The staff was very nice and very helpful

Pros: Very quiet!!! Excellent bedding

Cons: Phone was not working

Pros: Great location. Parking onsite. Fairly decent restaurant.

Cons: Restaurant staff is inattentive and poorly trained. Had to call housekeeping everyday of stay. For some reason, they can’t figure out how to replace towels.

Pros: Great staff

Cons: Would have preferred to be closer to the city. Mirror in room for doing make up while bathroom is occupied.

Pros: Staff was soooo helpful and gracious Loved hotel staff especially!!

Cons: Nothing

Pros: The hotel staff was wonderful and helpful! Our room was clean and comfortable. The breakfast buffet had a great selection of breakfast items.

Cons: Difficult to get to the hotel-depends if you arrive at the back of the hotel or the front of the hotel.

Pros: The staff was very helpful. The beds were very comfortable.

Pros: The room was perfect temperature the bed was super soft it was very nice there staff was awesome and I had a great trip the hot tub was AMAZING

Cons: I liked everything

Pros: PERFECT IN ALL RESPECTS FRONT DESK STAFF WERE THE BEST OF OUR TRIP

Pros: The staff was friendly and very considerate. They went out of their way for me. Such wonderful customer service!!

Cons: Nothing/ it was all good!

Pros: Super clean, extra helpful, and very kind

Cons: Nothing, it was amazing

Pros: Nice rooms and close to many stores

Pros: The staff could not have been anymore helpful or friendly. I will be recommending this place to others and will return in the future.

Cons: The nothing I can think of that I didn’t like!

Pros: Breakfast Buffett was good and changed slightly every day, housekeeping did a good job, front desk personnel were friendly and knowledgeable

Cons: Carpets and couch were stained, microwave platter was wrong size, fridge was too cold and froze our drinks, bathroom faucet water was too hot, food in shop was pricey($22 for 1/2 bottle of off the shelf wine)

Pros: Staff was really friendly, room was great and breakfast good

Cons: Property’s location

Pros: Very nice hotel. Very clean and modern, appears to be remodeled recently, or very well maintained.

Cons: traffic was nuts on Route 1

Pros: The staff was incredibly friendly and welcoming...even a hand-written, personalized welcome card awaiting us when we returned from dinner.

Cons: An attached restaurant or lounge would be a great plus.

Pros: The location was he best part of this hotel. Everything downtown was a short, safe walk (T stops, Fanuel Hall, Quincy Market). The room was small for the price but it was well kept. Everything was clean and staff was quick to respond to any requests we had.

Cons: Our AC/Heater broke on our last day there so we had to move rooms because it could not be fixed that night. It kept making an awful buzzing noise every few seconds and would have made sleeping impossible. It was about 8:30 at night and it was really the last thing we wanted to do. Fortunately, they had another room available, and they told us it was an upgrade (it wasn’t), but it was still a process to have to pack all of our stuff up and move it. No discount was offered for the inconveniece. Otherwise the stay would have been perfect.

Pros: Staff very helpful.

Cons: The price of brunch.

Pros: the friendly staff and beautiful reception areas

Cons: faultless

Pros: The quality of service at the Langham is exceptional. I've never stayed in a hotel where the staff were universally excellent, the accommodations so truly comfortable, and so many lovely extras included. I stayed following an historic blizzard in Boston, and being in that space, so warmly greeted, every need considered -- I can't say enough about how wonderful this establishment is. I would stay again, every time I'm in Boston!

Cons: Nothing.

Pros: Very attractive lobby area; extrenely personable and professional staff.

Cons: Bathrooms and towels were not what a hotel charging $700/night should be offering.

Pros: Staff was great. Helpful and friendly. I stay here for work as a united airlines Capt on my Boston layover, and we are treated so well that I brought my wife up for a weekend stay .. We walked to Fanual Hall, and Aquarium.. Shopped. Went to a Red Sox -Yankees game ( Sox won

Cons: A bit pricey. But hey .. Its downtown Boston

Pros: Excellent to stay, but cost is very high for business people.

Pros: The staff at the Langham hotel genuinely made us feel welcome. The room was well appointed and the restaurants and spa were superb. We will be back again!

Pros: Staff was very friendly and enthusiastic

Cons: Dated & Tired, especially considering the price tag

Pros: Clean, quiet, and relatively posh with ample room size. Luxury, but not high end luxury...hotel has good bones, but is older. Still a nice place to stay

Cons: Modern amenities in rooms for technology not really available...no charging ports, limited plugs even near the desk. Also the restaurant was not open at 8:00 pm on a Tuesday, just the bar with a more limited menu.

Pros: They have livings out side where ine can smoke

Pros: Location is excellent and the hotel felt cozy and inviting.

Cons: Breakfast service was a little slow.

Pros: Location Staff Spacious room Service

Cons: Not being able to open window.... it should be restricted but possible. Too much noise from nextdoor neighbours, so they’d better invest in noise reduction. You can hear people talking in the other room....

Pros: Pets allowed

Cons: Nothing really

Pros: Hotel staff was very accommodating with all our requests. We had a great time

Cons: Pillows

Pros: The facility was awesome and the overall cleanliness. The location was also fantastic...there was a lot of amenities and restaurants around.

Cons: My company paid for my stay but the staff in the hotel insisted that it was not paid for. They even locked me one afternoon...I can't get inside my room because they kept on saying that it was not paid for.

Pros: it was an excellent hotel that treats its guests right. we love the Wine daily.

Cons: no.. We loved this place!

Pros: Proximity to businesses. Quiet room. Great view!

Cons: Hard bed. Shower pressure unstable. No bathroom fan.

Pros: The location was excellent, very close to Harvard and MIT. The staff was so helpful and friendly, went out of their way to assist us. We hugely enjoyed the perks of Kimpton : the bicycles, the wine hour, and the polaroids. We loved it!

Cons: It was excellent!

Pros: Location, comfortable, staff was extremely accommodating

Cons: Parking

Pros: Dog friendly and great staff

Cons: Price for daily parking is high

Pros: OUTSTANDING!!

Cons: NOT A THING!!

Pros: Location

Cons: Room not suited to hold 4 people. Money taken from our account without our knowledge or any accountability. Visa charges when debit card used, charges for unsecured wifi that were not disclosed and two amounts taken from our account without any info as to what they were for as no paperwork provided at checkout.

Pros: Good location large room

Cons: Breakfast could do with potatoes and fresh fruits variety

Pros: Location to BCEC was excellent!

Cons: Nothing

Pros: Great rooms with little kitchen. Plenty of space. Excellent staff. Very friendly and helpful.

Cons: Nothing negative to note

Pros: excellent location; spacious rooms; very stylish design; nice restaurants and coffee bars close-by; check-out until 12:00pm; several high-chairs available in breakfast room;

Pros: WALKING DISTANCE (AS A NEW YORKER) TO THE T AND SOME TOURIST SPOTS, EASY PARKING BY MYSELF WITH THE FAIR RATE (COMPARED IN BOSTON). NICE BREAKFAST, BIG SPACE ROOM AND FUNCTIONAL KITCHENETTE FOR FAMILY WITH A TODDLER.

Pros: Spacious rooms, clean, great breakfast

Cons: Complimentary breakfast ends early during weekdays.

Pros: Loved having hot breakfast available everyday. Room was clean, bed was comfortable, and everybody on the staff was very friendly.

Cons: Poor communication. Zero response to reservation issues. Front desk staff would only answer in corporate robo-speak

Pros: Location great, interior style very well done.

Cons: Just a few small things: interior court yard/atrium is an echo chamber so any small noice from the open elevator shaft (elevators make a small clicking sound when they are engaged which normally would never be noticed) but because the shaft is open to the central atrium which is covered in tile the small sounds echo through the entire hotel. If someone is having a conversation in the central atrium the entire hotel is privy to it. The walls are also thin so you seem to know exactly what is going on in the rooms around you. The building was built as a factory not a habitation so it looks really cool but other livable factors like quietness and warmth it lacks. My room was facing the alley where the trash is collected (I was there four nights) every morning at 0300 the garbage truck would back all the way down the alley with its reverse alarm beeping up a storm and then it sounded like a terrorist attack was taking place for a good 20 minutes while every dumpster was thrashed about and emptied into the truck. The front desk staff are typical Boston; coming from Japan where customer service and politeness is excessive, the more austere "here's your room key... what... you need directions on whea to paak, yaaah ovea thea" followed by blank stares... was jarring at first but its authentic and makes for good story telling. The breakfast is wonderful and the staff tending to breakfast things were very warm and pleasant.

Pros: Having a kitchen and having the room divided into sort of 2 rooms. The new/modern decor with old renovated building.

Pros: Mattresses were old and uncomfortable- woke up with back pain. No flowers or candles in room as advertised. Poor location for fireworks viewing as advertised as only a handful of people could actually see them. Not up to the standards of a luxury hotel and I’ve stayed at 5 star hotels around the world.

Cons: See above.

Pros: Very good Location and a lot of history

Cons: Very well keep ...

Pros: Hotel in a great spot staff really helpful and friendly room a very good size very comfortable

Cons: No bar to meet our friends we visited

Pros: The service was incredible. And the attention to detail throughout the hotel and the staff was above and beyond.

Cons: No - it was great!

Pros: Location, staff excellent, car service available great.

Cons: bed was so uncomfortable one of the worst in recent experience - sunk in the middle and was not a king. the bathroom was pokey. no heated floors and no double basin. the fire place in room didn't work.

Pros: Quiet comfortable room

Cons: $7 for a cup of coffee and having to ask several times for a refill - just leave the pot!!!!!

Pros: The location was perfect and most of the staff was very nice.

Cons: I paid when I booked my trip but when I went to check out, they said they had no record and were going to bill me another $2,200. They were slow to resolve but was ultimately taken care of. Rooms are SMALL!

Pros: We loved the location in Beacon Hill and the Moo restaurant.

Pros: The hotel personnel was extremely friendly.

Cons: The whole hotel is old and looking a bit tired. Although the room size was great we didn’t feel very comfortable. The restaurant had a strange smell so we didn’t try it.

Pros: The bed was comfy there were no relaxing reception areas The lifts smelt of smoke Breakfast not included The trash lorry was right outside our room and woke us at 4am

Pros: What a lovely hotel! It’s so unique, the staff are helpful and made me welcomed

Cons: Nothing!

Pros: staff were great and hotel is in a great location. would happily recommend and would happily revisit! Hotel has a fantastic character!

Cons: Nothing

Pros: Central location for our purposes: close to T and good restaurants. Helpful, courteous staff-convenient adjoining restaurant for breakfast.

Cons: Nightly rate is misleading because of numerous taxes and amenity fee add-one-WOW!

Pros: The location is great

Pros: Location is perfect! Staff is wonderful and super friendly, they flagged a cab for us to get to our dinner reservations. Super accommodating and kind. Deluxe king room was perfect size for a quick overnight getaway, very comfy and clean! Highly recommend.

Pros: The room is clean and the hotel mostly friendly. Internet works well. The Island Creek is just downstairs and we dined there regularly when we resided in Boston. It's a great restaurant.

Cons: The 25$ resort fee is an outrage. For what? A bit of pastry and coffee that must be consumed by 0900. Water that is complimentary for most people at Marriott and Hilton. The size of the soap is a joke.... not much bigger than a quarter.

Pros: This was a gorgeous hotel that offered lovely amenities. Large room that was beautifully appointed, chic lobby and great staff.

Cons: The only negative on this was that it was a bit of a walk to all the action, but super close to Fenway Park. The only other small thing was there was no coffee/tea machine in the room, which most hotels provide.

Pros: Room was big and bed was so comfy. Staff was super nice. They also have a good restaurant here. They went above and beyond .

Pros: Staff was friendly and helpful. Hotel was clean.

Cons: Daily resort fee. Location too far from sights. Traffic noise kept us awake at night.

Pros: One staff member deserves a huge recommendation. His name is Corey and he assisted us so well on arrival with an early check in and room change (due to position). He escorted through the changes and made the stay memorable. He offered advise on what to do and where to go ( especially which Cheers Bar) He also arranged a later check out to accommodate our flight which we were happy to pay a little extra for. Well done Corey.. On departure the bell hop and doorman were great as well. It’s not a cheap hotel for South Africans but the service makes all the difference.

Pros: Position

Cons: they charge 25 usd per night for "additional info" which are not requested!!!!

Pros: Great location. Lovely hotel with wonderful room. Very nice staff all around. We will definitely return!!

Pros: The King Executive Suite was more than perfect. It was comfortable and had a great view overlooking commonwealth avenue. The extra space and the window seats were perfect after a long day of meetings! The staff was extremely courteous when I forgot some of my own toiletry items and were quick to my assistance.

Cons: The refrigerator made some loud noises but other than that there was nothing I didn’t like.

Pros: The classy and sophistication of the room.

Cons: The fact that there wasn’t enough bottle water in the refrigerator

Pros: fantastic location in the heart of Boston Harbor district. Many good restaurants and attractions within walking distance. Great views of the water and downtown.

Cons: no

Pros: Location, staff, restaurant

Pros: The location

Cons: That wifi was not included

Pros: Location, view, cleanliness

Pros: Nice room, good view and location. Staff were very helpful. Concierge Jeffrey was very helpful in obtaining our boarding passes since business center was closed for repairs.

Cons: Had several instances where room keys didn't work in elevator or room entry. Room was hot, AC didn't seem to work the first night. Complimentary or more reasonably priced breakfast would have been nice considering we paid for 2 rooms. $29 per person

Pros: Room was comfortable but it was right on top of the restaurant awning. Hotel was very clean , the staff were very courteous.

Cons: The small refrigerator in the room did not work well . We were unable to use it at all.

Pros: Great staff. Very friendly and helpful with directions and restaurant recommendations

Cons: Offer guests morning coffee from the restaurant , instead of directing everyone to the onsite Starbucks or telling them to drink the in room "coffee" !

Pros: The bed was very comfortable. The location is fantastic.

Cons: The view was disappointing. The bar inside clises pretty early. No bathrooms except what is in your room so if your friend is in the clear glass shower, you cant even go to the bathroom anywhere!

Pros: The whole stay was great, the staff a d the food was wonderful rate a 10!

Cons: Nothing!

Pros: The "Club" breakfast was quite good - better than many similar "included" breakfasts for hotel club members. Also, the staff was very attentive, front desk, restaurant and housekeeping. Everyone made the stay pleasant and memorable.

Cons: The bar - which is well located, seemed to have little variety in the way of ciders and beers. In an area of the country so well known for these things, the sense was that there was not much effort put into consideration for promoting these wonderful local offerings. Example - they had only one cider available and it was a "national" brand, from the area mind you, but still....

Pros: We thought the prices on the breakfast menu were a bit steep, along with the children’s menu as well.

Pros: Location perfect! Loved walking to aquarium and shops and restaurants at Quincy market and boat tours ! Hotel was clean. Room small but was fine to sleep 4, not much drawers no dresser, just two smalll drawers under tv. Pool small so too crowded

Cons: Pool too small

Pros: Hotel vibe and decoration

Cons: Unpersonal chck-out process

Pros: The location

Cons: To have separate space for the event attendees.

Pros: Nice comfortable hotel with good location near Harverd square.

Cons: little bit old Hotel with some noises at night from the equipment inside the Hotel.. but nothing major.

Pros: Great restaurants in Hotel.

Cons: Pricey.

Pros: I liked the location being so close to Harvard. The room was great and fell a notch above what I was expecting.

Cons: The pool was not part of the hotel but connected and therefore had weird restrictions on kids using the pool.

Pros: Perfect location near Harvard University, centrally located yet quiet, great amenities, excellent farmstand-style restaurant “Henrietta’s.” Avis car rental in house, you book at the Avis desk near the elevators, pick up the car in the hotel garage. Perfect!

Cons: Room prices on the high end, but overall quality, services and location still make it worthwhile.

Pros: The bedding (down comforter, great pillows), and the air quality/climate control were outstanding. The room was spacious and beautifully appointed, and the bed was actually more comfortable than my bed and home (and I'm fussy). The pool was excellent.

Cons: No coffee maker in the room. Refrigerator packed with overpriced bar stuff. I was annoyed, but the NY Times outside the door in the morning put the smile back on my face.

Cons: Elevator was very slow to ome

Pros: Location! Location! Location! And the view.

Cons: Expensive sleepy breakfast arrangement. No in-room coffee maker, and a "hidden" free coffee area.

Pros: We loved the location. The rooms were spacious, clean and comfy, The car hire was from the hotel. The staff were lovely, there was plenty of choice for food within the hotel and locally.

Pros: Location to everything

Cons: Was charged for something in room that we did not use. Was able to get resolved at front desk. Service did not replace certain items in bathroom ie toilet paper, shower cap, more body wash, etc.

Pros: Location and access to the gym and great restaurants

Cons: Plumbing is old and noisy. Can hear everything in other rooms. Needs updating.

Pros: Very friendly staff and well located

Pros: The staff were lovely and the availability of tea and coffee in the front lounge 24 hours made it a very homely stay. The street it was in was very central to the convention centre where I was attending but it felt more like a homestay than a generic hotel. Plenty of restaurants and eating places in great vibe. L

Pros: Location and price

Pros: Breakfast was more than ample and the location was ideal for a few of the city's attractions. Even a walk to the bay was not a problem. Staff extremely helpful. Hotel itself is a little gem.

Cons: ?

Pros: Everything

Cons: None

Pros: The Bistro was wonderful and my teenage kids loved trying the food. The waitstaff was patient and flexible. Breakfast the next 2 mornings was great. Rooms were perfect and clean. We parked at the Conference Center parking lot and walked easily to the property. Fantastic location, very safe, very convenient, nicely kept historic hotel.

Cons: There was a little confusion about the upstairs and downstairs restaurants. However, we enjoyed the Bistro once we settled there. We were disappointed that the adjoining bakery was not in business. My family would have enjoyed having it next door. Still, not disappointed by the hotel or restaurant.

Pros: The breakfast was delicious, the staff great, and the location fine. The bed was comfortable and everything was clean.

Cons: The DVD player didn’t work, the ac made loud clunking noises every time it came on, and our room faced a construction zone across the alley. Given all this we found it pricey.

Pros: Staff helpful when safe broke. Good location for walking round Boston

Pros: Excellent location and property. Highly recommend.

Pros: I loved the old-Boston feel of the exterior and lobby yet the rooms are updated and feel just like a modern hotel. I loved the proximity to Fenway (20 min walk). View out our room was amazing Shower water pressure is great! $20 Uber ride from the aiport.

Pros: Great location,large comfortable immaculately clean room with lovely en-suite and a tasty complimentary breakfast.

Cons: Nothing

Pros: Friendly staff, good location

Cons: Would have liked the have the ability to make a drink in my room. Unfortunately plug sockets were no where near the mirror which made styling my hair a challenge.

Pros: Location was great right next to the park! Staff was very friendly!

Cons: They charge for internet. In this day and age I find it crazy to charge for internet. Especially considering the nightly rate and the fact that all their competitors hotels around like the four seasons or even the intercontinental offer it to their guests.

Pros: This Boston Ritz has all the comfort and beauty along with the wonderful customer service one is accustomed to with all Ritz Properties. The bed was heaven, the room modern yet classy, cozy, plush and very spacious.

Cons: We were disappointed that this property did not have a pool or spa facilities.

Pros: Service was great. Lounge area

Cons: No rooms on lower floors.

Pros: Hotel was friendly and accommodating. We enjoyed the food at the club level and the staff there was second to none. The overall cleanliness of the hotel excellent. We brought our dog for the first time and everyone treated us with open arms and respect. They loved our dog Isabelle. The only thing that I did not particularly like was the temperature in the artesian restaurant. It was extremely extremely cold while we were having breakfast both days. Unfortunately while the big windows are beautiful looking out they do not keep the in.

Pros: Great location and facilities.

Cons: Unfriendly staff especially at breakfast.

Pros: The Ritz Carlton is always exceptional. Best guest service hands down.

Pros: Comfy bed. Beautiful view! Helpful staff.

Cons: Shower drain was slow. Room 915

Cons: earlier check in - we arrived very early in the morning and there were no rooms available for a long time

Pros: It was very comfortable, clean, and elegant.

Cons: I asked for toothpaste to be brought up to my room on one ocasión and did not arrive in time before I had to go.

Pros: Location was great and the beds were very comfortable.

Cons: The cost of parking was extremely expensive.

Pros: location is very good. concierge shopping mall

Pros: We had a corner city view room that was huge and the view was great. Very clean.

Pros: We were given an upgraded room on a high floor with a wonderful view of the Charles River. The remodeled room was beautiful

Pros: Staff were wonderful, open and helpful. Breakfast was amazing and the waitstaff were super sweet and kind.

Cons: Nothing to complain about.

Pros: IMHO the best hotel in Boston!

Pros: Location is good,don't know about breakfast

Cons: we seen stranger (beggar) in the hotel sitting area

Pros: The bed was very comfortable

Cons: WiFi should be free to everyone.

Pros: The whole experience was great. The front desk was very friendly and helpful. Will definitely stay here again.