2.0 MediocreDec 30 2020
The car reeked of cigarettes and there were no others
10.0 ExcellentDec 7 2020
Liked the car, and staff in Salem were nice. Easy key drop, after office hours, drop off in Noblesville.Everything was good
6.8 GoodOct 7 2020
The car was clean, new, and the reps at the location were friendly and helpful. Answered all my questions.At my initial pick-up the branch was empty, doors unlocked, no one inside, no cars in the lot. Another customer was there for a similar pick-up time. When I went inside the branch the alarm went off and the police showed up. Phone Customer Service was eventually able to schedule me for a pick-up the next day, and thankfully I didn't need the car until then, but it did waste a few hours of my day and cause a lot of frustration. The pick-up on the following day was much smoother, the reps were quick and friendly. Probably just a freak occurrence, but still annoying. Still have no idea why no one was at the first branch at the original pick-up time.
3.6 MediocreJul 12 2020
Customer service and a better cat
10.0 ExcellentDec 18 2019
The staff was very organized, helpful, and efficient. Daniel Joyner (Danvers, MA) was a pleasure to work with. He had the van ready to go when I arrived. We did a quick review of the vehicle and he showed me how all controls worked. I really liked the electronic pad used to initial and sign the agreement - very easy & efficient.I would have liked the gas tank to be full when I picked up the van. I do not like picking up a vehicle with the tank half empty.... When I am racing to my destination on a long drive, having to stop to get gas is a dissatisfier.
10.0 ExcellentSep 1 2019
David at Danvers was great!!Dropping off at Revere was hard to get to but the people were very nice!
8.0 ExcellentSep 1 2019
Love being able to drop off at different locations without an extra fee.
10.0 ExcellentSep 5 2018
9.6 ExcellentFeb 22 2017
10.0 ExcellentJan 23 2017
Fast and easyThis was a great experience. The customer service representative was knowledgeable and friendly, and got us in and out quickly. Overall, the price was fantastic. I would recommend this to others.