Car Hire at Boston Logan Intl Airport

Pros: Price looked fine

Cons: The class of car reserved was not available. I was told to take a minivan which is something I did not need. I was then given another car which was ok except that the brakes were squeaking right through which made the safety questionable. The car i do not think was cleaned fully.

Fill up before drop off!

Pros: Very easy pickup and drop off. They put me in a Kia Sedona that was in pretty good condition. It had Apple CarPlay which was a nice perk.

Cons: This car rental company charges almost $10 a gallon! Make sure you fill up before drop off or you'll be stuck with a $100 dollar gas bill!

Terrible experience!!! Charged late fee due to Advantages cheap signs

Pros: Nothing

Cons: Hi I recently used Advantage rental for the first time and found I had a lot of difficulty in locating the pickup and return locations in Boston Logan airport. This appeared to be due to Advantage not having appropriate signage and labels indicating where customers should go. Advantage did not have an illuminated sign like all the other rental places had along the entry ramp into the parking garage. Because of this, I drove all around looking for where it was located and I ended up on the 3rd floor instead of the 2nd (where Advantage was) and had to ask an employee of a different rental place where it was. He said this happens to people A LOT and told me I would need to find the gate person and tell her what happened so she could let me out. I got stuck waiting in a massive line of cars paying to exit for nearly a half hour and had to convince the lady what had happened and to please let me out. By the time I got out and had to loop all the way around, find the correct Advantage return area, and get the car checked it was 12, an hour past the 11pm due time. Because of this, I was charged an extra $35.98 as a late fee. Also, the rental agreement says all charges are based on a 24 hour rental day which is misleading because technically my two day rental should have ended at 12 not 11pm. I see on Yelp advantage has just 1.5 stars which is not a competitive rating at all. Instead of writing another nasty comment to compound the poor rating, I am reaching out directly to see if the situation can be rectified here. I believe that due to lack of Advantage location signs around the (very confusing) Logan airport, as well as a misleading rental agreement, it is very fair to refund me the penalty fee of $35.98. This is definitely the way to establish rapport with your customers and get better reviews.

Horrible service

Pros: The attendant treat me like garbage because im latin and forced me to contract things there i dont use

Pros: Car was fine

Cons: Waited in line to pick up car for over an hour. No one was there for drop off. Was charged more than I was supposed to be. Wouldn't rent through them again.

Was misinformed by EZ Rent-A-Car Rep

Pros: speed of pick-up/drop off

Cons: EZ Rep advised us to purchase a toll pass as it was cheaper than paying for it at the toll gates. I advised that our route shouldn't involve tolls to which he strongly advised we would indeed and it was cheaper prepaid. after the trip from Boston Airport to Cape Cod - we in fact did not pass any tolls. This was a unnecessary $10 USD fee! Will not use this company again or it's affiliate Advantage.