Car hire at Boston Logan Intl Airport

Car hire at Boston Logan Intl Airport

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Boston, MA, United States - Logan Intl
Jun 1 — Jun 8
Same drop-off
Boston, MA, United States - Logan Intl
Wed 1/6
Noon
Wed 8/6
Noon
Driver's age:

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Boston Logan Intl Airport car hire reviews and directory

Rated no. 1
Enterprise
Best rated
8.6 Excellent (518 reviews)
1 location in Boston Logan Intl Airport
Enterprise
Locations in Boston Logan Intl Airport
  • 8.8
  • 8.7
  • 8.6
  • 8.6
  • 8.3
Recent reviews
10.0 ExcellentDec 31 2021
Easy pick up and return. Very friendly staff
10.0 ExcellentDec 27 2021
prompt service. they gave us a better car because of the weather and we were travelling with a child. so kind and thoughtful
6.0 GoodNov 3 2021
Clerk at rental center in Logan Airport was not personable at all. Did not answer any questions asked by me. She was only going through motions. At car pickup and drop off, Lady pointed me to a Kia Rio and I asked if it was an Intermediate class car. She said yes. Only later did I find out it wasn’t. When I contacted Enterprise, to dispute being given wrong size car, I was told I would receive a call, straightening things out. Never got the call. When I returned the car, I finally got a credit. My argument is that I wasn’t treated at all like a customer should have been, until the very end of my rental experience. This is an easy way to lose customers.
10.0 ExcellentOct 31 2021
I’ll NEVER go elsewhere! Thank you so much
5.9 OkayOct 12 2021
Counter representative was great. However, the Car needed service per the dash information screen. Car also vibrated very badly probably due to poor wheel alignment and/or tire balance. Cost for 5 days was outrageously expensive.
10.0 ExcellentOct 4 2021
Took a while to get the car at the airport. The counters weren't manned and had to go to competitors to get someone to call them. Return was great - couple of minutes. Car was nice and very clean.
10.0 ExcellentSep 27 2021
Easy, hassle free cancellation
1.9 HorribleSep 12 2021
Arrived late at Boston Logan with my family of five (~12:45 AM). Small line of travelers in front of us at the Enterprise kiosk in the garage, and apparently there was only one clerk to handle all of the reservations for 2 different companies, one of which was Enterprise. After waiting there for over an hour (which included watching 2 gentlemen inside the kiosk talk to the clerk for about 45 minutes with no one being given cars), I asked my wife to go inside (it was around 2AM now) and see if any companies had cars available right now. AVIS was able to put us in a minivan immediately, for nearly $200 less than our online reservation with Enterprise through KAYAK. We left the Enterprise line and had a pleasant experience with AVIS.
8.0 ExcellentApr 13 2021
Staff was very friendly. Easy in and out.
8.0 ExcellentMar 9 2021
Advertised car was unavailable
Rated no. 2
Alamo
8.5 Excellent (649 reviews)
1 location in Boston Logan Intl Airport
Alamo
Locations in Boston Logan Intl Airport
  • 8.6
  • 8.6
  • 8.5
  • 8.5
  • 8.2
Recent reviews
10.0 ExcellentMay 19 2022
Everything went smoothly. I was impressed and will use Alamo again.
10.0 ExcellentApr 6 2022
Boston is too expensive!
10.0 ExcellentJan 3 2022
Staff was very friendly and courteous. Easy pick up and drop off.
6.0 GoodNov 29 2021
Pros: easy pickup; easy drop-off; tireless roadside assistance team that communicated clearly and got the job done. Cons: the first car they gave us died halfway through the rental period; it took about 12 hours to swap out this car with a new one. Here's what happened: We had an easy pickup, and at first the car we rented worked great. Halfway through the rental period, though, the car died about ten seconds after starting it up. Alamo's roadside assistance worked tirelessly to get a jump, but it was the day after Thanksgiving and a service provider was hard to come by. We were also in a rural location, so that may have made things more difficult. Alamo then arranged for us to get an Uber to an Enterprise rental to pick up a new car; later, they had the old car towed. The whole thing took a while; from start to finish it took about 12 hours from calling roadside assistance to getting the replacement car and the tow. Thankfully we weren't planning on going anywhere, so we could afford to hang around while Alamo got everything sorted out. The new car worked great, and dropping it off at the end of the journey was easy. They knocked about 15% off the final price for the faulty car and the trouble it caused us.
10.0 ExcellentNov 1 2021
The staff was friendly and efficient. An overall pleasant experience. I would definitely rent from Alamo in Boston again!
8.0 ExcellentOct 22 2021
I ordered a mid-sized SUV -- what I received was a full size SUV. It worked okay was comfortable and met my needs, but the gas mileage was horrible and it took up a lot of room. No information was provided to prepare for return of the car. no address, or procedures. As it turned out, it was quite simple, but when I tried to get information, about what to expect in terms of time to return the car and to get to our flight, the agent was not very helpful. I have rented cars with a GPS screen which had been pre-programmed for the return. that was most helpful.
10.0 ExcellentOct 8 2021
the airport location for Boston did not have the que directly next to the luggage carosel causing some confusion.
10.0 ExcellentAug 23 2021
Took 15 minutes from walking up to the counter to driving away. Car was new and very clean. 10/10.
10.0 ExcellentAug 3 2021
Loved the car. everything went smoothly at pick up and drop off. Everything was charged as expected. no surprises.
10.0 ExcellentJul 25 2021
Price was oppressive but car was nice. This is more than double what I usually pay for a minivan rental.
Rated no. 3
Hertz
7.4 Good (308 reviews)
1 location in Boston Logan Intl Airport
Hertz
Locations in Boston Logan Intl Airport
  • 8
  • 7.8
  • 7.2
  • 7.3
  • 7
Recent reviews
2.0 MediocreMay 17 2022
Unmotivated employees Not helpful at all To expensive
2.0 MediocreMay 13 2022
Beware of all of the options which cost lots of money. They also tried to give me a car with bad brakes and they didn't explain the $200 deposit. Terrible customer service and no one to talk with on the phone.
6.0 GoodMay 11 2022
Long lines at car rental in BOS, only one employee. I understand short staffing but it made the experience unpleasant at 10pm. Also car was reserved in my name (non driver) since I made the reservation, but had to add my husband (driver) as an additional driver since he said he could not change the reservation into the drivers name. That was a $100 mistake.
10.0 ExcellentMay 9 2022
The vehicle did what was expected, it was comfortable, and clean.
8.0 ExcellentApr 28 2022
Pick up was easy, drop off was the best. There were loads of unexpected fees, not sure if this is a Hertz issue, or if it has to do with Logan Airport, Boston or MA. Won't be renting a car from Hertz at Logan Airport given the crazy extra fees.
2.0 MediocreApr 12 2022
The car was in rough shape. The brakes barely worked and made a horrible grinding noise when you pressed on them. We did not feel safe. We also had the car for under three hours total and were charged a late fee. Pretty ridiculous.
2.0 MediocreApr 11 2022
Filthy windows front and back smeared on the inside
8.0 ExcellentJan 6 2022
The car has v poor windscreen wipers. Terrible in the snowing co dictions in Maine.
2.0 MediocreNov 28 2021
Rip off
10.0 ExcellentNov 9 2021
The car was clean. The employees made you feel comfortable. They even gave me a ride to the hotel.
Rated no. 4
Budget
7.1 Good (402 reviews)
1 location in Boston Logan Intl Airport
Budget
Locations in Boston Logan Intl Airport
  • 7.5
  • 7.5
  • 7
  • 6.8
  • 6.9
Recent reviews
10.0 ExcellentMay 19 2022
Great experience at check in desk. Very friendly and efficient. Car was terrific. Easy Drop off.
4.0 OkayMay 9 2022
The car had a broken sensor and it told us that the door was a jar every 30 seconds for an entire week. It took almost 2 hours to pick up the car at the airport and the staff were extremely unfriendly and unhelpful. When I called about replacing the car I was told either I could have a pick up truck or I could go back to the airport….
10.0 ExcellentApr 29 2022
Awesome People. Lady at counter was the best.
10.0 ExcellentApr 13 2022
great rental
6.0 GoodApr 12 2022
Mixed feelings about pickup in Boston at Logan airport. My car wasn't in the designated spot so I had to walk all the way back to the counter. The friendly rep said a premier member must have decided it looked good and drove off with it. This is not a good business model. Then my bill was more than $200 more than I had been quoted--waiting for my credit card statement to see the actual. Then the rep failed to tell me how to work the toll road box I paid so much money for, so it wasn't until my last day that my son showed me how to use it. Waiting to see how that plays out. I expect to have to call Budget and wrangle with them about various charges, so I am not very satisfied with the experience.
2.0 MediocreMar 26 2022
Drop off at an off airport location was terrible. Poorly marked, confusing, staff unhelpful. Had to call to find it, no spaces were available to leave the car, had to wait in line to get an agent and was charged $100 because the car was returned after their grace period expired.
6.0 GoodMar 18 2022
Nice clean car but had less than 1/8 tank of fuel when I picked it up. I had to seek out a gas station just a few miles from the airport in the middle of the night just to avoid running out. Of course, when I turned the car 20 days later with a full tank the attendant indicated that there was nothing that he could do for me as far as compensation for having to purchase an extra tank of gas.
10.0 ExcellentMar 15 2022
I loved every part of it. Great people. Easy to find and get the car. The car we got was great but It did smell like cigarettes which I wish it hadn’t. Because it was beautiful and clean other then that smell. We are non smokers which probably made it stick out more. But other then that it was great.
6.0 GoodFeb 15 2022
They were understaffed at the rental counter, just like every other business nowadays. The woman at the counter was quite pleasant though. The car was an all wheel drive, but it had some of the worst tires I have ever driven on. I soecifically paid extra for an all wheel drive, and because of the tires, I would have been better with a front wheel drive economy car saving myself hundreds of dollars.
2.0 MediocreJan 23 2022
Car choice mostly not available They found one finally but usually give you an old model Car very dirty High mileage I think prob booking with kayak athough competitive price but cars availability sucks I feel that budget keeps all the good cars if you order directly via budget which far more expensive
Rated no. 5
Avis
7 Good (135 reviews)
1 location in Boston Logan Intl Airport
Avis
Locations in Boston Logan Intl Airport
  • 7.3
  • 7.4
  • 7.1
  • 6.8
  • 6.7
Recent reviews
6.0 GoodMay 4 2022
Good vehicle and service Lots of hidden fees end up 100$ more than quoted
4.0 OkayApr 16 2022
Ended up paying twice as much on pick up.. Info given upon reservation not clear at all!!!! Suddenly a lot was added on to sum, which was not at all the information which was given...
10.0 ExcellentMar 21 2022
The staff member at the checkout desk was very pleasant and helpful and made the whole process quick and painless!
2.0 MediocreMar 13 2022
When I dropped off the truck I was overcharged by almost $200. I pointed this out to the guy who had checked me in, and he told me not to worry that was just my deposit and it would be refunded back to me in a few days. My flight was delayed so I actually had some extra time so I went into the Avis Service Desk… I WAS actually overcharged. It was NOT my deposit!!! Avis refunded me the money, but I said I wanted to speak to a manager because this is not acceptable. How many people do they rip off daily like this??? People who are in a rush to get to their plane??? I spoke to the manager Drew who told me it was because the scanner read the fuel tank incorrectly (so they charged me for a full tank of gas at $10/gallon.) There are so many things wrong with us I don’t even know where to start. How about, DON’T USE THE SCANNERS IF THEY DON’T WORK AND YOU ARE STEALING FROM PEOPLE AVIS!? Drew did not give a crap about this happening to me, apparently it happens “often.” And I was lucky to catch it when I did or else I would’ve been in paperwork hell trying to file for a refund later. I cannot believe that Avis just does this in their ordinary course of business, knowingly ripping people off with faulty scanners. Somebody should file a class action lawsuit against them. DO NOT RENT FROM AVIS
4.0 OkayMar 4 2022
The pick up agent was good and well mannered. The agent who scanned the car at the garage on the drop off was nice. The desk agent who who printed our final receipt on the other hand, was inappropriate, disrespectful, and out of line. He should be fired. His comments in front of a 11 year old girl should have never happened. All because he thinks he a mask police, and because the color of my skin.
2.0 MediocreDec 27 2021
Slow. Dirty car. Not the size I ordered. Hidden charges.
4.0 OkayDec 14 2021
Dirty cars with no wiper fluid either
8.0 ExcellentNov 28 2021
Service was awesome so was the car
10.0 ExcellentSep 26 2021
More specific on now to find the car. Should have said go to the counter first.
7.9 GoodSep 21 2021
Was on line for an hour to pick up. Staff at pick up site were great.
Rated no. 6
Thrifty
7 Good (409 reviews)
1 location in Boston Logan Intl Airport
Thrifty
Locations in Boston Logan Intl Airport
  • 7.4
  • 7.3
  • 6.8
  • 6.9
  • 6.4
Recent reviews
2.0 MediocreApr 18 2022
At drop off they suddenly changed what I was meant to pay from $300 to $430. I will never use them again.
10.0 ExcellentApr 11 2022
The experience was great!!! Much better than Hertz which is surprising given Thrifty is owned by Hertz
10.0 ExcellentMar 7 2022
Service was excellent.
4.0 OkayDec 23 2021
The advertised rate was low and that's why I chose it. I was added extra fees without being asked; like tolls, full insurance, etc and didn't realise until I received a note from the bank for the amount charged. When I called the help center, I was told that there was nothing they can do as I had signed the contract. A bit furious for having to pay double the price I was expecting to pay.
10.0 ExcellentOct 18 2021
Wish we'd known that if you join Thrify's frequent renter program in advance, spouse drives free. Otherwise it's $13 a DAY out of Boston.
7.9 GoodOct 6 2021
Cars are in short supply, but I would have a more economical experience with a car that had better fuel mileage.
10.0 ExcellentSep 29 2021
Had enough desk staff, so minimal wait. On drop off, the guy drove us to our airport hotel, so good customer service. Car was clean etc. Overall, prices are a little high, but I think that's covid.
10.0 ExcellentSep 21 2021
A small vehicle was not available, so I was upgraded to an SUV at no extra charge.
10.0 ExcellentAug 30 2021
Rafael who took care of my in the counter was really nice, very informative and helpful. The car was great but the door handles inside the car were a bit dirty. Other than that it was great
5.9 OkayAug 27 2021
One hour wait to pick up car. There were 20-25 people in line to pick up cars. At the most -there were 3 agents staffed up front to help out. Part of the time there were only 2 agents staffed up front. Coffee breaks? It was very frustrating for everyone. Not sure what the issues were but it all seemed poorly run.
Rated no. 7
Dollar
6.8 Good (454 reviews)
1 location in Boston Logan Intl Airport
Dollar
Locations in Boston Logan Intl Airport
  • 7.1
  • 7.1
  • 6.6
  • 6.6
  • 6.4
Recent reviews
8.0 ExcellentMay 19 2022
Drop off at Newark was a disaster. Signs show dollar and thrifty so I went there to drop off. Parked, walked into the building only to be told to go around and circle around the complex to drop it off at Hertz. Why am I dropping off at Hertz of I've rented from dollar? Also directions given by workers of where to turn right and go into the drop off were inaccurate. Almost missed my flight because of this.
4.0 OkayMay 16 2022
It took as almost an hour in the line to get to the agent. Then after we received the contract and went to the garage, we were told that there were no cars available. The garage agent said that a car would come up every 10 to 15 minutes and we either took what came or wait for the next one. The next car that came up was not the type we booked but we were just frustrated and took it and left. Never had an experience as bad as this before.
2.0 MediocreApr 9 2022
no car was available - we had to go to another rental agency.
10.0 ExcellentApr 8 2022
Thank you so much
2.0 MediocreFeb 21 2022
You (Kayak) reserved us a vehicle that wasn’t available. We weren’t able to rent a car and had to use ride share for the entire duration of our trip. We are very disappointed with our service through Kayak. The woman at the Dollar Rental desk was supportive of our issues but ultimately unable to help us because of lack of inventory that your system was unable to keep up with.
2.0 MediocreFeb 16 2022
Too many hidden fees.
8.0 ExcellentNov 30 2021
I was easy to pick up the car and return it. However they should have just simply processed the transaction with whatever options I have chosen when I made the reservation, instead of trying to sell additional coverages to the customer!
8.0 ExcellentNov 14 2021
For a mid-size car the Ford Fusion was a great vehicle. Good leg room, nice amenities. Drop off was quick and efficient. Pick up was laborious. By the time I got to the rental station which was after midnight there was one agent to handle the 8 customers in front of me for both Dollar and Thrifty. The agent worked diligently to keep the line moving. By the time I got to her another agent finally appeared to handle the 30 customers behind me. After a long flight that was delayed an hour the long wait for the agent was tiring.
10.0 ExcellentNov 4 2021
Friendly, quick service with great options. Easy to use and no hassle changes to my reservation.
3.9 MediocreOct 10 2021
They had the shortest line upon arrival and easy drop off. Our car had gross stained seats and it smelled like cigarettes which gave us headaches on longer drives.
Rated no. 8
E-Z Rent-A-Car
6.7 Good (157 reviews)
1 location in Boston Logan Intl Airport
E-Z Rent-A-Car
Locations in Boston Logan Intl Airport
  • 7
  • 7.2
  • 6.4
  • 6.2
  • 6.5
Recent reviews
2.0 MediocreFeb 10 2020
Unfortunately, there was no chance for me to like anything as E-Z did not have my reservation on file. I spent over an hour at the counter looking to see if the order was wrongfully placed for a different day, if it was set for a different pickup location, or if the rental company had been changed (I individually checked with Alamo, Advantage, Hertz, Enterprise, and more) to unfortunately find out there no company had my reservation on file. By the time the entire ordeal was done, and the option was to reserve a new car, we were so late that we decided to completely change plans and not rent a car for the day. This put extreme stress on myself with family visiting town and I am incredibly frustrated with this experience. Please contact me at mpbrooks16@gmail.com or (708) 212-6034 to advise next steps - I kindly ask to be refunded for both the car rental and the insurance policy as neither were used.
6.8 GoodFeb 3 2020
easy in and outmore people at the checkout, waited almost half an hour for my turn
6.4 GoodJan 3 2020
The signage for the desk was difficult to find, the car exterior was dirty including windows and mirrors. The gas wasn t full and was low about 100 miles, I filled it a day later and drove that far before gauge returned to the point where I picked it up
4.8 OkayDec 13 2019
Staff at counter was good, requested a vehicle with "in" state tags. Was told the vehicle had "Massachusetts tags".... it did not, then the gentleman in garage fought with me when I got to the vehicle with "Virginia tags!!!"..... He was very rude and he had 6 vehicles of same model with "Massachusetts tags" but wouldn't let me switch!!!! Ridiculous.....Using another rental company bc upon returning the vehicle I couldnt find anyone to check me out???? So I proceeded to the rental counter and NO ONE there either at 730am in the morning, it's been a few days and yet to recieve my receipt..... Last time I will use a second rate rental company, I travel for a living and if your a businessman dont use EZ car rentals!!!!
4.8 OkayOct 26 2019
the staff at our pick-up were stressed because of the long line (we waited over an hour to pick up our car). Our attendant was chippy and not very helpful. The car was excellent.the terribly long wait to pick up our car. Had to change our plans.
4.0 OkaySep 12 2019
Check-in staff was exceptionally rude. Apparently customer service no longer matters.
5.2 OkaySep 1 2019
There was one staffers who was helpful and apologetic regarding poor signage at the airport. I also appreciated the man who checked the car out and was careful and helpfulThe counter staff were rude and simply did not care. They blamed me for missing the counter sign and could not have been more dismissive and unhelpful. With that attitude, I will avoid EZ rental in the future.
9.6 ExcellentAug 21 2019
The counter girl was super friendly and happy, and the return was easy. The car got great mileage!nothing!
8.8 ExcellentAug 20 2019
There is always a long line & a long wait to register. The staff is friendly & helpful. I asked about specials; I was told I could upgrade for $45 but was not told that was based on $15 per day. My total was greater than $45. I want a refund for the overage. Returning the car was super simple.
2.4 MediocreJul 28 2019
Early Saturday morning 6:00am to 7:00am there was nobody to assist me so I went to a Competitor I would appreciate a full refund Thanks Bill
Rated no. 9
Payless
6.7 Good (323 reviews)
1 location in Boston Logan Intl Airport
Payless
Locations in Boston Logan Intl Airport
  • 7.1
  • 7.2
  • 6.5
  • 6.1
  • 6.8
Recent reviews
4.0 OkayMay 23 2022
I did not like that the tire pressure kept lighting up
2.0 MediocreMay 18 2022
Still have not processed my cancellation and refund due to COVID preventing rental car pickup. Please assist with processing that refund!
8.0 ExcellentJan 6 2022
aside from the car being a little less new...yes...I would recommend.
2.0 MediocreNov 9 2021
Got charged over double what I was quoted. Car was dirty with lots of burn marks and stains
2.0 MediocreOct 26 2021
I spent 2hrs waiting in line and missed a meeting because there were over 50 people in line. Then as I tried to change my car I realized you redirected me through Price Line and they would not allow me to change my reservation and then spoke to Payless and they too would not budge even though the line was wrapped 4 times back and forth 50ft and they only had one agent working when I got there... I will NEVER use them or anyone affiliated with them again. I will use another service other than Kayak if they ever redirect me to Price Line (even after I chose a different source for my purchase)
5.9 OkayOct 17 2021
Had to wait in line for an hour and a half to get car. The Payless desk was not open and had to go to the Avis desk for the car.
3.9 MediocreOct 12 2021
I had to wait in line for exactly an hour and ten minutes with many other frustrated travelers in order to do the paperwork and pick up the car. The clerk proceeded to try to “upswell” the usual prepaid tank of gas scam and to manipulate me into purchasing additional insurance The car had not been properly cleaned. There were what looked like crumbs both in the driver door handle and center console, but also my wife found a discarded face mask in the passenger door storage area. Coming in contact with it was very disconcerting given the COVID pandemic. The visible dust on the exterior was a non-issue for me, however it indicates sloppy cleaning
1.9 HorribleOct 3 2021
The rental cost doubled between the time I reserved the car to when I picked it up. I couldn't get the woman finalizing the rental to understand my unhappiness or explain why.
3.9 MediocreSep 10 2021
Delay at pick up- agents computer wouldn't go to the next screen. First car had low tire pressure so had to waste more time switching vehicles. Vehicle was not the jeep advertised. Ended up with a pos Mitsubishi... what foolish rental company ever buys Mitsubishi POSes???
3.9 MediocreSep 8 2021
No “skip the counter” option, so be prepared to wait a long time to pick up the car.
Rated no. 10
Advantage
6.4 Good (282 reviews)
1 location in Boston Logan Intl Airport
Advantage
Locations in Boston Logan Intl Airport
  • 6.5
  • 6.7
  • 6.2
  • 6
  • 6.5
Recent reviews
2.0 MediocreJan 2 2020
NothingAdvantage refused to rent car even after rental was pre-paid for in advance
10.0 ExcellentNov 25 2019
Easy drop off
4.0 OkayNov 12 2019
I was able to cancel my reservationI have no confidence in renting with Advantage after my last week experience in Denver. I was given a vehicle in disrepair and was very unsafe, putting me in danger and great discomfort and inconvenience.
8.8 ExcellentNov 6 2019
The staff at the counter were really great. I was in a hurry and a panicky mess, but they helped me with check in and got me to my car (I even made it to my meeting on time).The signage about where the desks were for check-in versus where the cars are could be clearer. However, I found the staff to be helpful in finding the correct location.
9.2 ExcellentSep 27 2019
Friendly, helpful staff
5.2 OkaySep 9 2019
Signage at airport confusing. Counter staff not pleasant or helpful.Car not clean inside or out.
2.0 MediocreAug 23 2019
Nothing. The rental agency had NO cars. I couldn't rent anything
4.8 OkayAug 13 2019
We waited at rental counter for over an hour. The car was dirty inside and out.
8.0 ExcellentAug 9 2019
Helpful staff
7.6 GoodAug 8 2019
Price
Rated no. 11
National
8.8 Excellent (53 reviews)
1 location in Boston Logan Intl Airport
National
Locations in Boston Logan Intl Airport
  • 8.8
  • 9
  • 8.9
  • 8.6
  • 8.1
Recent reviews
10.0 ExcellentDec 31 2021
Excellent service. Had to swap out my vehicle and they made it painless!! Outstanding customer service at Logan Airport
10.0 ExcellentDec 22 2021
Don't know what could have been better.
10.0 ExcellentOct 14 2021
Easy pickup and drop off…choice of car.
10.0 ExcellentJul 23 2021
Drop off was EASY. Airport shuttles were often. I appreciated that the shuttle driver to the airport reminded everyone to check for personal items we may have left in the rentals before he departed.
10.0 ExcellentJul 4 2021
Staff was great. Expensive, BUT every company had rates up. Not an issue with National, BUT the industry. Great SUV!!!!
2.0 MediocreJun 11 2021
I didn't rent from National. I made a res a few weeks ago, but I cancelled it. I got conflicting emails saying it was cancelled and others saying it was still pending. I rented a car from Sixt at BOS airport. Bob 415 663-8305
8.0 ExcellentMay 25 2021
Excellent staff at pick up and drop off.Car smelled like cigarette smoke and wasn't very clean. Line to pick up car at the airport was VERY long, took over an hour to get the car.
8.0 ExcellentMay 4 2021
Easy pick up and drop off for the most part at the airport except the National employees weren’t at the counter when flights got in making a great many people standing in line for both National and Alamo so the Alamo people could help us.Car smelled like something had been either in the car and got moldy or a wet animal had been inside causing the first day to be almost Unbearable to drive in.
10.0 ExcellentDec 31 2020
No one at counter at BOS upon arrival at 10:30pm. No sign saying to go up to where cars are. Finally found my way there. After saying they didn’t have the 8 seat suburban available that I had reserved, they eventually found one. Everything was great after that.
2.0 MediocreAug 25 2020
The staff incorrectly filled out my paperwork and then over charged me for my rental. I have yet to hear back from them to correct it.The staff incorrectly filled out my paperwork and then over charged me for my rental. I have yet to hear back from them to correct it.
Rated no. 12
Europcar
8.2 Excellent (5 reviews)
1 location in Boston Logan Intl Airport
Europcar
Locations in Boston Logan Intl Airport
  • 9.2
  • 8.4
  • 8
  • 7.6
  • 8
Recent reviews
8.4 ExcellentApr 4 2018
very good
4.4 OkaySep 24 2017
Left iPad in glove compartment. When I returned to the car rental area the iPad hadn't been handed in to the manager or lost property after the car was cleaned which was disappointing. I couldn't check car myself as it had been rented out even though I had returned within 3 hours of having left the car back
10.0 ExcellentApr 21 2017
Happy out!Smooth drop off.. upgraded car at airport to minivan .. delighted with the priceCar pick up was sluggish but overall I was happy
Rated no. 13
Silvercar
5.2 Okay (7 reviews)
1 location in Boston Logan Intl Airport
Silvercar
Locations in Boston Logan Intl Airport
  • 5.4
  • 5.4
  • 5.1
  • 4.8
  • 5.1
Recent reviews
2.0 MediocreMar 19 2021
Was excited for my trip.They Canceled my reservation ruined my plans for my trip trying to find another decent car.
8.4 ExcellentJun 21 2020
Staff was very friendly and accommodating. Vehicle was very nice and at an affordable rate.There were some staffing issues on the return, but nothing unbearable and nothing abnormal in this climate. It was apparent the staff was doing everything they could to help and I appreciated their efforts.
2.0 MediocreDec 28 2019
I did not get my carGet what I reserved
2.0 MediocreDec 25 2019
They gave me a car that broke down half way to destination. They then hung up on me twice after I was trying to tell them the car wasn’t working. On the third call, they basically had no idea what to do and finally figured they needed to call a tow truck. But now I was being told I had to come back with the car in the tow truck. Meaning I had to wait up 90 minutes for the tow to arrive, and then ride an hour back to Boston, pick up a new car and drive another 2 hours to where I was going. The car battery died at some point during all this and it was below freezing. I asked at least two employees if I could leave the car where it was at with the keys inside, so that I could head to another rental agency and just move on from there, and both said yes. I then get a phone call from a number that’s not even associated with silvercar saying that if I leave the car before the tow arrives I’m responsible to anything that happens to it. At that point I was already in an Uber on the way to an airport car rental. They had no idea what they telling me. They eventually got the car back. And I don’t know how, but they were going to charge me 4 times more than what I agreed to, because the guy at check out kept accidentally updating my reservation and adding more days to my reservation. That probably wouldn’t happen anywhere else, because this place is trying do all their business through smart phones. They are at least reimbursing me. And whoever the female worker was on Sunday during the whole situation was totally rude.Basically everything. I’m sure it’s fine if your rental car doesn’t break down, but if it does it’s a nightmare.
2.0 MediocreDec 13 2019
NOTHING!!!!! I sent a text to the number to have my car brought to me. I was informed they weren't taking 3rd party reservations and that it didn't matter that I had a confirmation number. The person on the other end was less than friendly and was sarcastic. I did receive several "We apologize for the inconvenience". My reply was "An inconvenience is me having to wait 15 minutes for my car to arrive" to which they replied "well have a nice day" Which I replied with an angry emoji and let them know I was given the a poor review and would NEVER use them again!EVERYTHING! An actual car when I arrived, you know, the one I reserved! The fact that this company could've cared less about me being stranded in Boston with no means to get to my destination. This is poor customer service on steroids. I rent a car just about every week for my work since I'm constantly traveling. Hertz made the mistake of giving away my rental because I was 30 minutes later than I had said I would be (my plane was delayed). It was spring break and they could charge another customer more. I have never rented another vehicle from them or their affiliates. That was almost a year ago. I have now placed Silvercar on this boycott list. Thank you AVIS for coming to my aid and helping me get to my destination. Not only did they have a similar vehicle, but when I explained what happened, THEY honored Silvercar's price! THAT's customer service!!!
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3702 travellers who hired a car in Boston Logan Intl Airport gave the car agency they used an average rating of 7,4

Car rental locations at Boston Logan Intl Airport

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Mini

Top tips for hiring a car at Boston Logan Intl Airport

  • Car hire at Boston Logan Intl Airport (BOS) is big business and very well resourced due to its popularity in this car-focused country. If you are planning on touring the region, car hire is the easiest way to get around. The airport centralises all its car hire companies together in one location and has secured good road links to the major routes around the airport. It’s considered a very easy airport to get to by road.
  • Some of the car hire firms at Boston Logan Intl Airport, such as National, allow a driver's spouse or domestic partner to be named as an additional driver at no extra charge.
  • To return a car to Boston Logan Intl Airport you need to return to the parking garage at the Rental Car Centre. On approach to the airport simply follow the signs for the RCC and locate a parking bay in your car hire company’s section. Remove your personal belongings from the car and bring the keys and your documentation to the appropriate desk. The car will be quickly checked, the paperwork exchanged, and you’ll be free to go. If you arrive out of normal office hours there will be a drop box to leave your key.
  • Boston Logan Intl Airport car hire operates 24h a day. The majority of desks are staffed during this period and will be able to help you with queries around collections or returns. If you prefer to drop and go rather than deal with a staff member this is possible with a number of firms also.
  • Book your car hire at Boston Logan Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Boston Logan Intl Airport