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One location in Providence-TFGreen Airport
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10,0 Wonderful
May 2021
Pros:
staff at pick up was helpful, drop off was very easy.4,8 Mediocre
Aug 2020
Cons:
pick up and drop off was very difficult very hard to find where we were supposed to go and staff was not helpful and could not be bothered to say two words to us. we also had a tail light go out halfway through our trip which did not make us feel very safe that the vehicle was checked over before we left.9,2 Wonderful
Jul 2020
Pros:
Great people, very friendly.Cons:
Price8,4 Very Good
Nov 2019
Pros:
Fast and easy with no hassle.10,0 Wonderful
Nov 2019
Pros:
Drop off was very efficient and easy. Staff were helpful.10,0 Wonderful
Oct 2019
Pros:
Staff was very friendly and efficient. Car was just what I needed for large family.Cons:
I had no problems with this rental experience.One location in Providence-TFGreen Airport
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10,0 Wonderful
Oct 2022
8,0 Very Good
May 2022
6,0 Okay
Apr 2021
Pros:
This location was not very busy so things went very quickly.Cons:
The vehicle I rented had clearly been smoked in by a previous renter (who --by the intensity of the odor --was likely a long-term renter). Rather than cleaning the rugs properly, an even nastier freshener was used, so I had to keep the windows open the whole time. The car also needed an alignment (highway vibration). The manager seemed appropriately concerned and gracious when I returned the vehicle so other than vehicle condition a good experience. .10,0 Wonderful
Apr 2021
Pros:
Pick up and drop off were both super easy.Cons:
The vehicle was not very clean on the inside. There was left over garbage from the previous user and the back hatch area was muddy.6,0 Okay
Mar 2021
Pros:
Friendly staffCons:
Outrageous fee for rental extension.8,0 Very Good
Nov 2020
Pros:
The staff was very nice. The parking garage is NOT user friendly unless perhaps you are traveling by plane. I was dropped off by car at the front of the building. The elevator only goes to the third floor. Finally found a person who looked employed there, he informed me I was wrong. Then directed me to a different elevator that did indeed go to 4th floor. Did see Avis but did not see Budget except for a booth. Went over there who told me Budget is where Avis is. Would have liked some indication of where things are located so I did not have to wonder around a parking garage feeling lost.Cons:
I would LOVE to see some simple hints for using each car. After multiple times "pushing" start button the dashboard finally said step on the brake while pushing start. Then I could not find how to open the gas tank. Moving the side mirrors. Opening the rear door on the SUV. All these modern updates are very nice, once you know how they function!. No user manual in glovebox. Even a simple laminated card somewhere would do nicely.One location in Providence-TFGreen Airport
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10,0 Wonderful
Jan 2022
10,0 Wonderful
Dec 2022
2,0 Poor
Nov 2021
10,0 Wonderful
Apr 2021
Cons:
Pickup location dirty a d odd, clerk in garage, desk empty4,0 Mediocre
Jan 2021
Cons:
Didn't allow me to drop car off at given time. Charged me more money. Ridiculous.7,6 Good
Jul 2020
Pros:
The agent who assisted me in Warwick was helpful.Cons:
The signage to locate the building/office was awful. No one was available to report a small scratch on the passenger door when I picked up the vehicle. I took a photo of the scratch. Also, signage for drop off was not good. Just a box to turn the key. No agent present to whom I could report the scratch. Otherwise I was satisfied with the rental situation.One location in Providence-TFGreen Airport
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4,8 Mediocre
Aug 2020
Pros:
The car itself.Cons:
The fees and taxes portion of the original contract I paid for when I picked up the vehicle. Upon return of the vehicle I had to pay the same fees and taxes again. Also, how dare that you charge 15.00 for each toll on top of the state toll charges and the 15. each toll was alot more than each toll. I will never use thrifty again and will post negative reviews each and every place i can on a daily basis.6,8 Okay
Aug 2020
Pros:
Staff was quick and courteous, but not personal.Cons:
I felt like I paid a lot for the car, including insurance.5,2 Fair
Jul 2020
Pros:
I believe my bill might have been incorrectCons:
Better explanation of fees5,2 Fair
Jun 2020
Cons:
this was a SMOKING CAR, awful I don't smoke10,0 Wonderful
Nov 2019
Pros:
Check-in staff was great as was the return staff. No problems.9,2 Wonderful
Nov 2019
Cons:
I am 6’3 235lbs and the seat was not particularly comfortable - had some kind of hip/lumbar support that was narrow (Nissan Sentra)). Other than that, car met all of my expectations. Thrifty was excellent.One location in Providence-TFGreen Airport
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10,0 Wonderful
Jul 2021
2,0 Poor
Apr 2021
Cons:
The “manager’s special” turned out to be a pick up truck. I then had to pay an extra $10 per day for a medium size car. This car was the worst car I have ever rented. Dirty inside (including cigarette burn on driver’s seat), covered in scratches and dings, and then found it vibrated at over 60 mph and the clutch slipped. The car had nearly 40k miles and should not have been in service.2,0 Poor
Mar 2021
Pros:
NothingCons:
There was a problem with the car and it was impossible to get help through their toll free number. Horrible customer service experience.9,2 Wonderful
Jul 2019
Pros:
No crazy upsell just in and out in 5 minutes.Cons:
It was great5,2 Fair
Feb 2019
Pros:
It’s tough to say what is good after a bad experience.Cons:
The EZ-pass wasn’t working. No one could/would help me. I haven’t felt this cheated in a long time. I’m going to return to renting from enterprise. They are much better at problem resolution.5,2 Fair
Nov 2018
Pros:
Staff we good. Car was clean Car was ready to go, on time.Cons:
Location. Having Paying to park my car The tank had been filled, but not totally full. Windscreen wipers were worn out.One location in Providence-TFGreen Airport
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10,0 Wonderful
May 2021
Pros:
All goodCons:
Its a long walk from the terminal to the cars. Not the fault of Payless though.7,6 Good
Jun 2020
Cons:
Rental car pickup at PVD is offsite, and neither Kayak nor Google tell you that. Also, the Payless pickup area was not staffed, so someone from Hertz helped me. Once I had the car, it was great. The little Kia was super-clean and comfortable.6,0 Okay
Oct 2019
Cons:
Shorten my trip by one day and cost savings over original price only dropped 5%. So cost savings using them was not what it appeared. Car was clean and overall good.8,4 Very Good
Aug 2019
Pros:
Drop off was great, Car was great.Cons:
Problems with radios stalled the lines in getting the car.The walk is daunting with suitcases.2,8 Poor
Jul 2018
Cons:
Seats were very uncomfortable10,0 Wonderful
Jun 2018
Pros:
Within minutes, all the details were outlined and my car was freshly washed and available. I love that we were able to secure a newer model car without paying for any upgrades. I will definitely consider Payless for my next Boston experience!One location in Providence-TFGreen Airport
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10,0 Wonderful
May 2021
Pros:
Staff friendly and helpful. Easy peasy!Cons:
Had no trouble with pick up or drop off. Just waiting for them to email me my receipt. All in all, a very pleasant experience.10,0 Wonderful
Apr 2021
Pros:
Easy returnCons:
Better signage at PVD pick-up10,0 Wonderful
Oct 2019
Pros:
Guy at the counter was very friendly and made the experience very easy7,6 Good
Aug 2018
Cons:
Drop off slow. Staff for combined National/Enterprise were present but inattentive. 8 hours later, still not received receipt email7,2 Good
Jun 2017
Pros:
Nice and clean vehicleCons:
Further, the cost of the one-way rental from Providence was almost criminal ($300.00+ US).7,2 Good
Oct 2016
Pros:
Got to pick which car I wanted.Cons:
Employee tried to upsell me with a better car for onlyv$19 more. Car rental return place should be specified by national - not their fault, but it was nearly impossible to find. Luckily there was a gas station open at 2 AM that I could ask where to return a rental car too. It was not at all clearly marked at the airport.One location in Providence-TFGreen Airport
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9,2 Wonderful
Sep 2020
Pros:
The staff at the pick up in Rhode Island was excellent. During COVID seeing/interacting with others can be stressful and the space was exceptionally clean, and I feel like they are handing the pandemic with ease. I will not hesitate to do this rental again a few times while I am not flying.Cons:
The car itself had previously had a smoker in it. Not much anyone can do about that, it clearly had been cleaned and aired out, but I could still smell it. Is renting a smoke free car an option?9,6 Wonderful
May 2019
Pros:
Car was clean and drove well. Great gas mileage on vehicle. Staff was helpful and pick up and drop off were fast.Cons:
If the staff didn't try to keep up-selling us on bigger or more expensive cars and features. Probably a required part of their job, but we just wanted to pick up the car we reserved and go. Staff was very friendly though.10,0 Wonderful
Aug 2017
Pros:
The clerk at the counter in the airport could not have been more helpful in comparison to the clerk at the priority booth in the parking garage who could not have been any less helpful and had no interest in our referral to the advertised vehicle we had reserved. The second employee went out of her way to verify the details of a minivan we needed to rent to move some items. She was terrific.10,0 Wonderful
Jun 2017
Pros:
I was offered a brand new fully loaded Subaru Outback. Very very nice! And great low price!10,0 Wonderful
May 2023
8,0 Very Good
Jul 2022
One location in Providence-TFGreen Airport
One location in Providence-TFGreen Airport
One location in Providence-TFGreen Airport
One location in Providence-TFGreen Airport
Most popular car type | Mini |
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