Providence car hire reviews and directory
Budget![agency]()
Best rated
7.9 Good (33 reviews)
1 location in Providence
Budget
Locations in Providence
17 Eddy Street+1 401 751 5401
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
3.6 MediocreJul 14 2020
Cons: Pick up the car and it was dirty i have to wash it and clean it myself and the worst part is I returned the car 3 days early and returned $2.43 cents to my card. Thank you Budget you are the worst rental cars i’ve ever imagined.
4.4 OkayJul 21 2019
Pros: Pickup and drop off Was SmoothCons: The car had a strong cigarette and weed smell. Not acceptable at all but we didn’t realize until we turned the air conditioning on
9.6 ExcellentJul 15 2019
Pros: Friendly staff, easy pickup and drop off. Pricing for one-way/drop off at different location was reasonable.
8.8 ExcellentJun 27 2019
Pros: Friendly staff, convenient location and easy pick up and drop off.Cons: The interior of the car could have bee cleaner.
6.4 GoodOct 30 2018
Quick ProcessPros: i like the fact that the cars are new and the process was quick, i walk in the door left with car in about 10 minutes.Cons: what i didnt like was the age restriction was 25 to rent a car, im 24 so i was 1 year under so they charged me a extra $200 for the week which doesnt make any sense, i. was not happy about that, il just start renting again when im 25 which
2.0 MediocreAug 11 2018
Cons: They tried to overcharge me and violate the agreement. Very dishonest.
7.2 GoodJul 26 2018
Providence office was a little unorganizedPros: We got a great car but it wasn't completely clean. The car worked great for our trip - held tons of stuff/luggage/people so it was perfect. Ran well and got us from point A to point B!Cons: The Providence office on Eddy was disorganized and understaffed but they were nice/helpful despite the long wait.
2.0 MediocreJun 29 2018
Went 3 times, next cars availablePros: NothingCons: Went to the rental store 3 times (starting with the reserved time) and each time they didn’t have the car and said “it was on the way”. I waited 45 minutes each the first two times and gave up on the third. They also had no internet or phone service so their computers were down and the staff were using their personal cell phones to make reservations and call their suppliers.
8.0 ExcellentJun 14 2018
Pros: easy check in and pick up. Employees were helpful and professionalCons: the car was not in good condition i.e. when on the freeway, the car would shake.
9.6 ExcellentNov 13 2017
fast, easy rental- friendly staffPros: clean car, efficient rental experience. price was not bad given one-way rentalCons: nothing
Hertz![agency]()
7.7 Good (65 reviews)
3 locations in Providence
Hertz
Locations in Providence
400 Silver Spring St.+1 401 274 4043
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
630 Taunton Ave+1 401 431 5176
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
700 Jefferson Blvd+1 401 738 7500
| Monday | 06:00 - 23:30 |
| Tuesday | 06:00 - 23:30 |
| Wednesday | 06:00 - 23:30 |
| Thursday | 06:00 - 23:30 |
| Friday | 06:00 - 23:30 |
| Saturday | 06:00 - 23:30 |
| Sunday | 06:00 - 23:30 |
7.6 GoodJul 2 2020
Pros: The agent who assisted me in Warwick was helpful.Cons: The signage to locate the building/office was awful. No one was available to report a small scratch on the passenger door when I picked up the vehicle. I took a photo of the scratch. Also, signage for drop off was not good. Just a box to turn the key. No agent present to whom I could report the scratch. Otherwise I was satisfied with the rental situation.
2.4 MediocreDec 21 2019
Cons: When I call 2 days for my reservation, I ask !! Can I pay whit my DEBIT card ? The answer was yes.!! But when I arrive to pick up, they rejected me .. because of that .... I lose my day and time and almost lose my trip to my destination.... don’t like this polices ...
8.4 ExcellentDec 11 2019
Pros: Staff at both ends were very nice, courteous, helpful, and expedient.Cons: The Chevy Malibu was a little small, so a larger vehicle would have been better.
9.2 ExcellentOct 25 2019
Pros: Car and priceCons: The drop off in Punta Gorda
8.0 ExcellentOct 19 2019
Cons: Car was smaller than what we reserved. It still suited our needs, so I didn’t object. I would have if I needed the extra space.
3.2 MediocreJul 16 2019
Pros: The pick-up was easy and car was somewhat cleanCons: The drop off arrangements were a scam. Had to pay a 3rd party to store the car overnight in the same garage that it ended up in.
10.0 ExcellentNov 14 2018
Pros: Convenient location. The car was very clean.
9.6 ExcellentSep 4 2018
Pros: Good customer service
6.0 GoodAug 21 2018
Screwed again..Cons: When I tried to extend a 4 day rental by 24 hours, Hertz said the extra day would cost $160. The daily rate was $43. They said the 5th day made it a "weekly rental", and raised the rate FOR EVERY DAY.
8.4 ExcellentJun 2 2018
Driving in New EnglandPros: Our 2019 Jeep suv was a great car, loaded with all of the latest features including GPS and SXM radio. We were comfortable and safe while driving from Rhode Island to the Cape to Boston and back to the Providence airportCons: We have been married for 45 years and suddenly you have to pay extra for a spouse to be able to drive. $13.50 a day. Totally pisses me off.
Enterprise![agency]()
8.6 Excellent (13 reviews)
1 location in Providence
Enterprise
Locations in Providence
1 Sabin St+1 401 232 2056
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
9.6 ExcellentApr 24 2017
Clean, comfortable, resonable pricePros: All around great experience. Brand new Dodge Grand Caravan. Ran great. Easy pick up and drop off.
10.0 ExcellentJan 16 2017
FeedbackPros: The customer survive was amazing. Very friendly staff with great professional engagement. The only area of improvement was in car presentation. The vehicle was not externally cleaned well. The detail staff left the entice bottom half of the vehicle dirty. You could actually see where they stopped cleaning. Looked very bad.
10.0 ExcellentNov 18 2016
Pros: The service was amazing and the manger was great!
10.0 ExcellentOct 24 2016
A great experiencePros: Problem free.Clean and reliable vehicle.Fast and courteous service.Will rent from Enterprise again.
9.2 ExcellentOct 15 2016
Cons: Our pickup was unexpected because we were at the wrong location. If you fly into Providence, RI, you won't pickup your car at the Providence, RI location. There is a separate location in Warwick, RI that is attached to the airport.
8.0 ExcellentOct 11 2016
Cons: 30-minute delay in picking up car
3.6 MediocreSep 27 2016
Cons: Was charged more than $200 over what I was quoted. I will avoid Enterprise and carrentals.com in the future
6.8 GoodSep 24 2016
Cons: The cost of renting the car for one week during a time when demand for rental cars typically is relativelt slack.
Avis![agency]()
5.3 Okay (12 reviews)
1 location in Providence
Avis
Locations in Providence
1 Dorrance Street+1 401 521 7900
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
2.0 MediocreSep 21 2019
Cons: I went to pick up the car and was told that I needed a major credit card. I didn’t have one and they said I would need to leave a deposit (which was fine) and they would run my credit. My credit score wasn’t good enough apparently and that was basically the end of the transaction. Stranded.
2.0 MediocreMay 21 2019
Pros: Staff was slightly apologetic about not having my requested vehicle.Cons: I showed up on the day of pickup, and they didn't have my car?! All they had was mini-vans, when I had reserved a compact/mid-size. I ended up having to get a last minute rental from another company.
2.0 MediocreSep 8 2018
AVIS OWES ME MONEYCons: I returned the car one full day earlier than expected and I was still charged for the full three days (even though I had only had the car rented for two). I was told I'd get a call about my refund and, to date, haven't heard from Avis -- despite calling them countless times. Never again.
8.0 ExcellentAug 22 2017
Didn't get Car Reserved but......Pros: Honored rental price/cost from Kayak.....got me in Auto that was satisfactory.Cons: Reservation was cancelled without my notification......Avis couldn't honor Kayak price for SUV/large rental. I was quite upset!
4.0 OkayAug 12 2017
Inconvenient and UnclearPros: The car itself was fine, although the back seat needed cleaning. And it was ready at the arranged time.Cons: The agency did not provide any kind of map, and this was the first time I've experienced that in many years with many car rentals from other companies. The local person was not familiar with local roads to help me get started on the trip. He was not as helpful or polite as I'd expect. Another issue is that I was headed to Massachusetts and planned to take the toll road, and the agent in Rhode Island did not know - or at least did not tell me - of the major change in toll collection there. Since it is not possible to pay cash on I 90, I will be receiving a bill for those tolls, plus additions from Avis and possibly fines. When I dropped the car off in Chicago, the office desk had handouts explaining their e-toll fees. But nothing of the sort was offered in RI where it would have actually helped. I will not rent from Avis again, or Budget, which seems to have merged with it.
3.6 MediocreJul 11 2017
Pros: That the place I went to was able to accommodate me with a standard car. When I returned the car to the airport the lady at the desk was able to help me with my issues at no extra charge.Cons: When I arrived I was told that my rental was downtown and so took an hour long bus ride there. When the office opened I was told that my reservation had been cancelled and that they did not have the vehicle type (SUV) that I had rented. The person accommodated me, but then called me on the final day and was telling me if I didn't get the car back I would be charged extra. He then told me he was not going to be able to honor me returning the vehicle to airport as I was originally told I could.
2.0 MediocreJun 4 2017
Avoid this companyCons: They have canceled my reservation without my concent.
2.8 MediocreApr 26 2016
Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.
123 travellers who hired a car in Providence gave the car agency they used an average rating of 7,6
Car hire locations in or near Providence
When to book a car hire in Providence
Top tips for hiring a car in Providence
- Book your car hire in Providence at least 2 weeks before your trip in order to get a below-average price
FAQs about hiring a car in Providence
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Providence are Thrifty (8,2, 72 reviews), Enterprise (8,0, 55 reviews), and Hertz (7,5, 86 reviews).
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