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San Diego hotels near Firehouse Museum
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Best San Diego hotels near Firehouse Museum
Located in Gaslamp Quarter, this luxury hotel is within a 10-minute walk of Petco Park and San Diego Convention Center. Seaport Village and USS Midway Museum are also within 1 mi (2 km). Convention Center Station is only a 5-minute walk and Gaslamp Quarter Station is 5 minutes.
Overall 9,0 Excellent
Based on 351 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Everything
Cons: The only problem we had was with valet that we told the front desk and they forgot to tell the valet guys and 45 minutes later waiting for the car we approached the guys at the valet and they had no idea that we were waiting for the car. But it wasn’t their fault. They were very nice.
Excellent
10,0
Good
6,8
Pros: The room is very nice and modern. The front desk staff were very nice. The shampoo and conditioner they provide smell amazing. And the fitness center was very nice.
Cons: The glass shower in the middle of the room is just plain weird. There are not a lot of people I want to see shower. It just feels intimate in a very out-of-place kind of way. My friend and I went out for the evening and came back for an nightcap at the bar. Much to our disappointment, they did 'last call' early, so we missed out on a final drink. It feels like a new hotel needs to create some consistency if it hopes to catch on. The hotel seems very focused on the pool and making the 'pool scene' a thing. The cabanas, the artfully arranged pillows, the champagne buckets. It felt like they were trying too hard to woo locals, as opposed to cater to hotel guests. And there were a lot of staff standing around talking to each other whenever I was in the lobby or at the front desk. I often felt like I, as the guest, was interrupting their work. :)
Excellent
9,1
Pros: The hotel was beautiful and the rooms were very clean. The staff were all pleasant, professional and very helpful. The hotel is in a great location. It's a very short walk to great restaurants, shopping and Petco Park. I would definately stay here again.
Cons: Parking at the hotel was very expensive ($47 per day). The rooms were a little small for the cost of them and it would have been nice if there was a mini-fridge in them. There is also no "sundries" store, so if you want a drink or a snack there is no where to get that. We also called for room service and no one answered the phone.
This family-friendly San Diego hotel is located near the airport, within a 10-minute walk of Petco Park and New Children's Museum. Gaslamp Quarter Station is only a 3-minute walk and Convention Center Station is 6 minutes.
Overall 8,8 Excellent
Based on 2 042 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Cons: High rates
Excellent
10,0
Excellent
8,5
Excellent
8,8
Excellent
10,0
Pros: Very friendly and helpful employees everywhere!
Cons: Need better nacho chips
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Friendly staff, easy access to trolley, ferry to Coronado, downtown, complimentary water bottles
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
8,0
Okay
5,4
Excellent
8,0
Good
7,7
Excellent
10,0
Excellent
8,8
Good
7,7
Excellent
10,0
Excellent
10,0
Good
7,7
Excellent
10,0
Pros: I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Okay
5,0
Pros: Great location, restaurant/bar in the hotel, valet parking
Cons: Too expensive for what you get plus we had maintenance problems with no apology from the hotel. When you're paying $380 a night this is unacceptable! There are other hotels within the same block, we will stay there next time and I suggest others do the same. I like nice things and don't mind paying for them but will not return to this Omni and will not recommend it!
Excellent
8,0
Pros: Functional and clean rooms, all amenities available. Excellent location for conferences in convention center or one of the large surrounding hotels.
Cons: As expedia costumer typically placed in one of the less favorable rooms (in this case above the pool bar, whci was used for evening and morning events with music) Pricey food and drink items in the hotel (e.g. bottled water 7$) One of the access paths for baseball games is through the hotel, hence before and after games the business center and gym are virtually unusable.
Okay
5,7
Pros: it's a great location. Easy access to any part of sd.
Cons: Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Excellent
9,7
Pros: Staff were very nice. Clean hotel. Very accommodating
Cons: I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Excellent
10,0
Pros: The room was clean and well laid out. The bed was comfortable, and the windows was nice and big.
Cons: The bathroom stayed humid/moist for a long while after taking a shower.
Excellent
10,0
Pros: Very clean, comfortable bed, nice staff, perfect location, and great view from the 17th floor.
Cons: N/A
Okay
4,0
Cons: No sound insulation. Door does not close on either side. room linens were dirty, and wall had very apparent dry wall screws apparent.
Excellent
10,0
Pros: Its was clean staff was amazing
Cons: I have nothing that we didn't like
Excellent
10,0
Pros: Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel.
Cons: Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Excellent
9,7
Pros: Food was exvellent
Cons: Front of lobby too congested & overly crowded
Excellent
10,0
Pros: We loved the hotel, the staff was amazing. They were attentive and helpful. The only thing is that the hotel charges an over night parking fee that we were not aware of. The overnight parking is $38.
Excellent
8,8
Pros: Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable.
Cons: Location is a bit far from the beach
Excellent
9,1
Pros: Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district
Cons: The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Okay
5,7
Pros: Solid hotel as always
Cons: Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Excellent
9,0
Pros: Excellent staff and location
Cons: The bathroom door
Excellent
8,5
Pros: Friendly staff
Cons: Need to lower F&B prices, due to area & competitive prices due to proximity of equal or possibly BETTER restaurants.
Excellent
10,0
Pros: The location and bedding
Cons: The bathroom was big but the shower was small
Located in Downtown San Diego, this spa hotel is within a 10-minute walk of Seaport Village, San Diego Convention Center, and USS Midway Museum. Port of San Diego and B Street Cruise Ship Terminal are also within 15 minutes. Seaport Village Station is only a 2-minute walk and Convention Center Station is 7 minutes.
Overall 8,7 Excellent
Based on 2 880 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,3
Pros: big entrance and reception area are very nice.
Excellent
10,0
Pros: Bed was comfortable. The shower was spacious with great water pressure.
Excellent
9,7
Good
6,8
Excellent
10,0
Excellent
8,2
Excellent
9,4
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
8,0
Excellent
10,0
Good
6,5
Excellent
10,0
Good
7,1
Good
7,4
Excellent
10,0
Pros: Everythings
Cons: Nothing
Good
6,0
Good
7,4
Excellent
9,6
Excellent
9,0
Excellent
9,3
Excellent
10,0
Excellent
10,0
Excellent
9,4
Pros: Clean updated rooms
Excellent
9,7
Cons: Needs more food options or restaurants
Excellent
10,0
Excellent
10,0
Mediocre
2,0
Excellent
9,1
Excellent
8,2
Good
7,4
Excellent
8,6
Excellent
9,6
Excellent
9,7
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,3
Excellent
9,4
Excellent
9,7
Okay
4,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,2
This family-friendly San Diego hotel is located on the boardwalk, within a 10-minute walk of San Diego Convention Center and Petco Park. USS Midway Museum and Balboa Park are also within 2 mi (3 km). Convention Center Station is only a 2-minute walk and Seaport Village Station is 6 minutes.
Overall 8,5 Excellent
Based on 1 298 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7,7
Excellent
8,8
Excellent
9,6
Pros: Amenities were wonderful.
Cons: Higher end on the price range.
Excellent
10,0
Pros: Experience was great
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
6,2
Cons: So frustrating that there were hidden charges. Felt ripped off
Excellent
10,0
Excellent
9,7
Excellent
9,3
Excellent
9,7
Excellent
8,5
Excellent
9,1
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
9,1
Pros: Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga.
Cons: Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
Excellent
10,0
Pros: The location, staff, atmosphere spectacular customer service. The pool area was heavenly.
Cons: I wasn't able to stay forever.
Excellent
8,5
Pros: The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime.
Cons: Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
Excellent
9,4
Pros: Location Family friendly Great staff Would definitely stay there again!
Cons: Self parking is horrible. Valet parking is $45 a night.
Excellent
8,6
Pros: Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff.
Cons: Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
Excellent
10,0
Pros: THE ROOM WAS VERY NICE
Cons: VALET WAS A MESS
Excellent
9,7
Pros: Option for self parking with option to come in and out. Great fitness area and pools.
Cons: A little pricey. Internet charge.
Good
7,7
Pros: Nice grounds, hotel staff very friendly.
Cons: While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
Okay
5,7
Pros: The location and the view of the room
Cons: Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
Good
7,9
Add 15-30 min to your schedule to wait for the elevators in the south tower. Otherwise, our stay was awesome!
Excellent
9,1
Pros: Great gym; liked having Starbucks in hotel. Great location.
Cons: Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
Excellent
8,5
Pros: The staff is great and very helpful!
Cons: Paid for an upgraded room with a view and got a room with a partial view. Just enough of a view to qualify.
Excellent
10,0
Pros: The hotel was immaculate, the staff courteous, the swimming pool my kids loved, the location was great.
Cons: Nothing hotel was great
Okay
4,0
Pros: The location was great
Cons: The rooms were old, beds uncomfortable, and there was trash on the hallway and on our balcony
Excellent
8,8
Pros: Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel
Cons: I stayed on the South Tower, did not like the construction noise and sight of construction
Excellent
10,0
Pros: Great central location, beautiful property
Excellent
10,0
Pros: As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like.
Cons: No complaints whatsoever.
Located in Downtown San Diego, this luxury hotel is within a 15-minute walk of Balboa Park, San Diego Convention Center and Petco Park. USS Midway Museum and San Diego Zoo are also within 3 mi (5 km). Civic Center Station and 5th Avenue Station are within a 5-minute walk.
Overall 8,4 Excellent
Based on 193 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: The bedroom and furnishing were exceptional.
Cons: Nothing
Excellent
9,7
Excellent
9,4
Excellent
9,1
Good
6,0
Excellent
10,0
Excellent
9,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego.
Cons: The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
Mediocre
2,0
Pros: Location
Cons: Beds were terrible and room was small
Excellent
9,7
Pros: Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
Excellent
10,0
Pros: The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Excellent
8,8
Pros: The room was great and service was excellent.
Cons: Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
Excellent
9,6
Pros: We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable.
Cons: The pillows and I would ask not to stay facing fourth Street again.
Excellent
9,4
Pros: The historic hotel was clean and the staff was courteous. Rooms were a fair size and had all the amenities that I would want in a luxury hotel. The lobby was comfortable for getting caught up on email (and had a great cup of coffee in the morning). As mentioned in the title, I have never had such a comfortable bed and wish I could take it home with me.
Cons: The hotel cannot control this, but the area is filled with homeless and panhandlers that made it uncomfortable to walk to the Gaslamp district or Midway museum (it's worse on 4th Street). Next time we will likely stay close to the waterfront where the problem seems to be lessened.
Mediocre
2,0
Cons: The room smells like mold. I stated 5 hours and left. Booked a hotel next door. Worst experience ever.
Excellent
10,0
Pros: Cool vibe. Great room and decor. Easy check in.
Excellent
10,0
Pros: It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff.
Cons: The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
Excellent
9,6
Pros: The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
Excellent
8,0
Pros: Good, comfortable bed; historic setting; very good food in their grill: their sea bass w/ artichokes, arugula pesto and spinach cavalcati was incredible. Geat Caesar salad at lunch; good bar service; excellent Bloody Mary! Nice housekeeping staff. Helpful concierge gave me good info about getting to the San Diego Zoo.
Cons: Snooty front desk clerk: I was staying 2 nights on SPG points, an SPG Gold member. Took advantage of early check in and 4pm checkout - that was great. Front desk clerk says: "Sorry can't upgrade you at checkin." And I say, if I didn't check in until after my day's activities after 6pm, could I get an upgrade?" response: "No". So why did you even say that sh*t in the first place? Total droid. Also, downtown San Diego is a dreary place indeed. Homelessness abounds. And while there are nice restaurants within a mile, this particular stretch of Broadway isn't much...
Excellent
10,0
Pros: Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
Located in Downtown San Diego, this boutique hotel is within a 15-minute walk of Petco Park and San Diego Convention Center. Seaport Village and Balboa Park are also within 1 mi (2 km). Park and Market Trolley Station is only a 4-minute walk and Gaslamp Quarter Station is 10 minutes.
Overall 8,3 Excellent
Based on 2 101 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
8,0
Cons: Dark roast coffee pods please.
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,0
Okay
5,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
9,6
Good
6,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Good
6,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,7
Excellent
8,5
Excellent
9,7
Excellent
10,0
Pros: Very clean and upscale. Great vslue and super location
Cons: Bar closed early
Excellent
9,7
Pros: Just a quick over night stay, but clean & quiet. Looked lovely, would have like to try the places to eat there & surrounding area.
Excellent
8,0
Pros: Walking distance for a lot of restaurant and stadium . Nice front desk people
Cons: Parking cost $41 for overnight
Good
6,5
Pros: Manager was accommodating when I complained.
Cons: No on demand movies; in room iPad for offering was dead. Toilet didn’t fully flush.
Excellent
10,0
Pros: Amazing hotel at an incredible price. Great staff, awesome food, everything was just perfect.
Cons: They have a policy of not having rooms cleaned until 6pm, which sucks when you expect it earlier in a two night stay. However when I complained they immediately had it cleaned and have us a drink voucher to make up for it. Great hotel.
Excellent
10,0
Pros: Great front desk assistance, and overall great stay..
Good
7,6
Pros: pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way.
Cons: Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
Excellent
8,5
Pros: I liked that it was located in the center of the Gas lamp district. I loved the views. Food was good. Fast room service. Friendly staff.
Cons: The beds are little to firm for my liking.
Excellent
9,1
Pros: Clean, great location, nice room and a modern feel.
Cons: Valet is 41 bucks... Give me a break. Parked a block away for $15
Excellent
10,0
Pros: Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep
Cons: Parking is high... better to use taxi/uber
Excellent
8,3
Pros: Location, look & feel, mattress, bathroom, view, service.
Cons: Literature in-room was not practical/logical. Difficult to navigate. Nowhere does the room indicate that there is room service available. Only a tiny grey font on the bottom right of the menu says 18% gratuity added to in-room service. No mention of room service on the clunky in-room literature. Comforters inside the duvets were very old and balled up.
Excellent
10,0
Pros: The staff were super friendly and very accommodating! The rooms were large and I loved the aveda bath products.
Cons: I wish they provided a few complimentary bottles of water in the room. Billing was a little difficult bc I booked several rooms and the names/correct cards were switched around.
Excellent
10,0
Pros: I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay.
Cons: Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
Excellent
10,0
Pros: Friendly staff great location, and no pet fee!
Excellent
10,0
Pros: It was a beautiful, well managed and well located hotel
Cons: I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
Located in Gaslamp Quarter, this hotel is within a 5-minute walk of Petco Park and San Diego Convention Center. Seaport Village and USS Midway Museum are also within 1 mile (2 km). Gaslamp Quarter Station is only a 2-minute walk and Convention Center Station is 5 minutes.
Overall 8,3 Excellent
Based on 1 546 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Everything!
Excellent
10,0
Excellent
8,0
Cons: The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
Excellent
9,7
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
10,0
Excellent
9,4
Pros: Overall it was good experience, highly recommend.
Cons: They didn't offer me an upgrade like the first time.
Excellent
8,2
Cons: Mattresses are too soft
Excellent
10,0
Pros: I loved the atmosphere.
Excellent
10,0
Mediocre
2,0
Excellent
10,0
Good
6,2
Excellent
9,4
Excellent
9,7
Okay
5,4
Excellent
10,0
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
8,0
Excellent
8,0
Excellent
10,0
Good
6,8
Excellent
9,7
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,7
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
8,0
Okay
4,8
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,8
Excellent
8,8
Pros: Great location, great staff, clean, funky and fun.
Cons: Rooms are small and water pressure sucks.
Okay
5,1
Pros: I liked the location and the vibe of the environment especially access to the street level so fast
Cons: The room size and the sleep, due to the sheets being to thin and not having a comforter I was freezing and did not get any sleep will not over pay for a room like that neither the name.
Excellent
9,1
Pros: I loved the location of the hotel and the vibe of the hotel overall. Rooms were pretty good.
Cons: The parking is pretty steep at $45 a night. Didn't have a king available. Really noisy at night.
Good
6,8
Pros: Nice rooms. Good size. Clean. Good location. Close to convention center.
Cons: Pool area needs a revamp. Unclean. Poor service. Gym could be better.
Excellent
10,0
Pros: Amazing suite, really cool aesthetic, and perfect location! Highly recommended!
Excellent
8,0
Pros: Walking distance to many restaurants and bars. It was noisy until about 7pm and then it was perfectly fine at bedtime.
This family-friendly San Diego hotel is located on the waterfront, within a 10-minute walk of Seaport Village, USS Midway Museum and Navy Pier. Port of San Diego and San Diego Convention Center are also within 15 minutes. Seaport Village Station is only a 4-minute walk and Convention Center Station is 9 minutes.
Overall 8,3 Excellent
Based on 927 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Pros: Choices to be green. Close to the convention center.
Cons: Hours for the recreation area were limited.
Excellent
8,8
Excellent
8,2
Excellent
10,0
Mediocre
2,8
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
8,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
6,0
Excellent
8,8
Mediocre
2,0
Pros: Nothing went right and it continued even after we left the hotel
Excellent
10,0
Pros: The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel
Cons: The Peking in the hotel too expensive
Good
7,4
Pros: Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room.
Cons: No drinking glasses in room. They charge for Wifi.
Excellent
9,7
Pros: Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely.
Cons: It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
Good
7,1
Pros: Location, room separate from living area a huge plus.
Cons: I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
Excellent
8,8
Pros: Staff was great. Fresh made salsas, WOW! Excellent location and view.
Cons: Room wasn't ready and check in took a while. $50 per day for parking? C'mon...
Okay
4,2
Pros: Location
Cons: After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
Excellent
8,0
Pros: almost everything worked out just fine for us..
Cons: long line for happy hour.
Good
7,4
Pros: The breakfast.
Cons: Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
Mediocre
2,0
Pros: Nothing
Cons: 1. 45.00 parking fee 2. Pool and spa broken 3. Room service horrible 4. It's under construction very loud and smells like paint 5. Walkways are taped off 6.complimentary breakfast horrible
Good
7,7
Pros: The staff was friendly and accommodating. The Location was awesome.
Cons: Parking/Valet rates are insane. Wanted a King room but were put in a room with two very short beds (my husband is tall so he was very uncomfortable). Room service did not have any vegan options so we ordered a pizza with no cheese and a side of fries...the fries came covered in cheese. It would've been helpful if they asked us about cheese on the fries since we ordered a pizza without it and didn't know that was the standard.
Excellent
10,0
Pros: The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
Excellent
8,0
Pros: Breakfast, as always, was good. We were not able to enjoy happy hour as we had another commitment. Location was great.
Cons: $46/day for valet parking is ridiculous. Luckily we are Hilton Honors members, because $12.95/day for internet is also ridiculous. For the price of the hotel, internet should be included, and parking reasonable.
Okay
4,8
Cons: I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
This family-friendly San Diego hotel is located on the waterfront, within a 10-minute walk of San Diego Convention Center and Petco Park. Seaport Village and USS Midway Museum are also within 1 mile (2 km). Gaslamp Quarter Station is 6 minutes by foot and 12th and Imperial Transit Center Station is 9 minutes.
Overall 8,2 Excellent
Based on 2 285 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
7,7
Excellent
8,5
Pros: Cleanliness
Cons: Lower price
Excellent
10,0
Pros: A quick local getaway for us. Great price for the night and a very comfortable stay.
Excellent
10,0
Excellent
10,0
Excellent
9,6
Cons: Hard to navigate bottom 2 floors
Excellent
10,0
Pros: Hands down... The best Hilton on the West Coast
Okay
5,4
Cons: Way to much. The pictures online are very deceiving. Won't stay there in the future.
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
9,1
Okay
5,1
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
6,2
Excellent
10,0
Excellent
10,0
Good
6,0
Excellent
8,8
Pros: Cleanness
Cons: Could not find right offers at right time
Excellent
9,1
Excellent
10,0
Good
6,0
Excellent
9,7
Excellent
9,0
Excellent
9,7
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
9,1
Good
6,2
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Mediocre
3,4
Located in Downtown San Diego, this hotel is within a 10-minute walk of Navy Pier, Port of San Diego and B Street Cruise Ship Terminal. USS Midway Museum and Seaport Village are also within 15 minutes. America Plaza Trolley Station and San Diego Santa Fe Depot are within a 5-minute walk.
Overall 8,2 Excellent
Based on 626 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
9,4
Excellent
8,0
Good
7,7
Excellent
10,0
Okay
4,8
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
8,3
Excellent
8,2
Good
6,0
Time capsule. Pay per view in rooms no streaming it’s eery. Room renovations way over-do. I miss the green lights comprising Emerald City - at least then it had a memorable identity.
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
7,7
Excellent
9,3
Excellent
9,7
Excellent
8,8
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
8,0
Excellent
8,0
Good
7,7
Excellent
9,7
Good
7,4
Excellent
8,2
Good
7,7
Excellent
8,2
Excellent
10,0
Pros: Great Hotel situated very close to the Waterfront and downtown San Diego. Easy to get to. I walked away from the cruise port which was only four blocks away.
Cons: Breakfast options were very expensive inside inside the hotel. But there are many local nearby coffee shops for breakfast.
Excellent
10,0
Pros: comfortable and efficient service
Cons: kerp up
Excellent
8,2
Pros: Location was great, so easy to get to all the attractions around San Diego.
Cons: Be aware of the DAILY concierge charge... When I check in it seemed part of your hotel booking charge but it is an additional fee. Really frustrating and sneaky of the hotel.
Good
7,7
Pros: Clean friendly
Cons: $44 parking cost and one way streets with only two valets
Excellent
9,6
Pros: Great location and the staff was fantastic.
Cons: Taxi dropped us off at the wrong Westin just 3 blocks away.
Excellent
10,0
Cons: Communication with room service and reservations.... I wanted to extend my trip and I was on hold for over 25 mins and finally hung up and just went to the lobby to extend my stay.
Good
7,7
Pros: Great location, clean hotel, GREAT bed. Best sleep I've had in a while.
Cons: Bathroom was nothing to write home about and parking is a bit expensive
Excellent
9,4
Pros: Good value for you money. Very clean. Good facilities.
Cons: Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Excellent
9,4
Pros: Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions.
Cons: Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
Located in Downtown San Diego, this spa hotel is within a 15-minute walk of USS Midway Museum and San Diego Convention Center. Balboa Park and San Diego Zoo are also within 3 mi (5 km). Civic Center Station is only a 4-minute walk and America Plaza Trolley Station is 6 minutes.
Overall 8,1 Excellent
Based on 812 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Very clean room. Very comfortable and affordable.
Excellent
9,7
Pros: Brunch was very good, along with the service
Cons: Being on the 7th floor you can hear people on the streets
Okay
5,4
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Okay
5,7
Excellent
10,0
Excellent
10,0
Cons: The bed was horrible
Excellent
9,7
Cons: Rooms were quite small but well appointed.
Excellent
10,0
Pros: Like the historical aspect.
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
9,1
Excellent
10,0
Good
6,8
Good
6,8
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
9,7
Excellent
8,0
Excellent
10,0
Excellent
8,3
Excellent
10,0
Cons: I loved everything
Excellent
10,0
Excellent
9,7
Good
6,0
Excellent
9,7
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
9,1
Excellent
10,0
Located in Downtown San Diego, this hotel is steps away from San Diego Bay and Harbor Island. Marine Corps Recruit Depot and Waterfront Park are also within 2 miles (3 km).
Overall 7,9 Good
Based on 1 775 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)!
Cons: Everything was great!
Excellent
8,2
Pros: The tower I didn't stay in
Cons: The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
Good
6,0
Excellent
9,7
Pros: Good place for a major conference.
Excellent
10,0
Pros: Luxury facilities nice & super Coran
Cons: Al I Like ir...
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Pros: The facility was extremely nice
Cons: Nothing
Excellent
8,0
Pros: It was a pleasant experience
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
8,0
Excellent
8,2
Excellent
10,0
Excellent
8,0
Good
6,0
Excellent
10,0
Excellent
8,2
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Good
6,2
Good
7,4
Excellent
9,7
Good
6,0
Excellent
10,0
Excellent
9,7
Excellent
9,4
Okay
4,5
Excellent
9,4
Pros: I brought my dog and all the staff could help direct me places to go. Thanks for the beautiful view I enjoyed
Cons: Wish I could have walked somewhere for less expensive foods
Good
6,0
The check-in process took a ridiculously long time. The restaurant food was acceptable. However, when we went there to order food to-go, the person at the front told us to ask the bartender, yet the bar was jam-packed. I don't know why he couldn't have taken our order straight away. That would have made way more sense. The "Starbucks coffee" served at the cafe was disgusting and a far cry from the real thing! The room and amenities were good. Location and walkability were excellent.
Excellent
10,0
Pros: Totally catered to my every need
Cons: I felt severely over charged for my laundry. The gentleman at the front desk did t tell me there was a 50% up charge for overnight laundry. Just said they could easily do it and it was fast. I felt misled.
Excellent
8,2
Pros: Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level.
Cons: The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.
Okay
4,3
Pros: Parking is $30, which seems to be the norm in California! The deposit required on the room was about 80 dollars more than the actual room called cost me. The staff seemed rude when I decided to pay this in cash rather than the normal credit card. The next day at checkout they took about 20 to 30 minutes to "check" my room and make sure I didn't take a ten dollar candy bar. Then finally paid me my cash deposit back in small bills so I felt like I was going to a strip club. Not to mention this is next to a Navy Base with constant helicopter traffic. As a combat veteran on an anniversary date of a brother's death the helicopters reinforced some horrible memories. The one pool we found was in good shape. Everything is super expensive there and they really like to charge you for any fee they can. I would not go back nor recommend it to anyone. I actually left a night early and forfeited my paid night because I didn't want to be there.
Cons: Read above.
Okay
5,7
Pros: Hotel was ok and we booked the bay view and didn't get that till the 2nd day.
Cons: Parking lot is small and too expensive
Located in Downtown San Diego, this hotel is within a 10-minute walk of Copley Symphony Hall, Balboa Park and San Diego City College. Petco Park and Port of San Diego are also within 1 mile (2 km). 5th Avenue Station is 6 minutes by foot and Civic Center Station is 9 minutes.
Overall 7,9 Good
Based on 1 389 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Okay
5,1
Excellent
10,0
Excellent
8,2
Okay
4,0
Good
6,2
Excellent
9,4
Good
6,8
Pros: I stayed for about two hours only, so I can't judge the hotel
Cons: I made a reservation directly with the hotel, I made sure that they will provide a room with two queen beds and a sofa bed. When I went to check in I was a different price than the one in my original reservation. The front desk had to contact the manager to see if they could change the price to match my original reservation, this took about a hour to fix. After that, we went upstairs to the room to find out that it has only two queen beds, no sofa bed and this won't work because we are a family of five. We went back downstairs to say that the room we have been assigned doesn't match our original reservation. Again, the front desk had to contact the manager to ask if there anything they can do to fix this situation. The manger wasn't able to help. This whole process wasted almost three hours. I ended up leaving the hotel to another one that was able to provide me with a room that fits our family. What a waste of time!!!!!!!
Excellent
9,1
Pros: I can't say more about the staff they were more than attentive to our needs. I have traveled all around the world and can say this is by far the best of the best. From check in to check out there is no staff better. Ana was there when we checked in and she was very helpful.
Cons: Little outdated but they did have a poster up of some renovations to come.
Excellent
10,0
Pros: We stayed here for 7 days, Family Vacation, The Staff was perfect, The Hot Breakfast was Delicious, and the Happy Hour was a splendid treat! Would definitely stay here again.
Cons: The Elevators are soooooooooooo slow ... But the Hotel does not have many floors, so the stairs were just fine to take.
Excellent
10,0
Pros: Excellent spot. Can walk to Gas Lamp District and Little Italy. The rooms are extra large for hotel rooms, and the breakfast is fine. Parking is extra but very reasonable.
Excellent
10,0
Pros: Every single employee at the front desk was a serious customer service professional. They were all incredible, I was actually surprised in a great way. Great Job to them all. Breakfast was also a great addition to the stay. They had this express pancake maker that would make 2 pancakes from 1 click of a button. Never seen one before, but it was pretty sweet.
Cons: A microwave would have been a nice addition to the room itself. I ended up just using the one in the lobby to reheat some food I had in the evening.
Excellent
10,0
Pros: The room was modest and comfortable, but what really made this such an excellent hotel was the staff. The staff were incredibly friendly and went above and beyond to provide helpful recommendations about what to do in the area. The breakfast at the hotel was fantastic, and the hotel provided a complimentary shuttle to and from the airport and the zoo, which was great. There was also a very nice free happy hour during the week and freshly baked cookies at night on the weekends. We liked how close the hotel was to the Gaslamp quarter, Little Italy, and even the waterfront if you don't mind a little walking. We will absolutely stay here again!
Good
6,2
Pros: I booked the king bedroom with a street side view. The rooms have a modern look and feel. The bathroom was nicely updated with sleek showers, but limited counter space.
Cons: The facility is oddly shaped and not easily accessible from different sides of the building. There’s only two main entrances- the lobby, in the buildings center closest to 7th ave; garage entrance on 6th. There’s only one main exit to get to the pool, which is the lobby. The location isn’t as central for tourists but perhaps good for business trips and those who need to access the financial buildings nearby. The north side of the hotel was a bit run down. With homeless loitering on the streets. While the room was nicely updated, the bed felt overused and uncomfortable.
Located in Downtown San Diego, this hotel is within 1 mi (2 km) of USS Midway Museum and Balboa Park. San Diego Convention Center and San Diego Zoo are also within 3 mi (5 km). County Center - Little Italy Station is 7 minutes by foot and America Plaza Trolley Station is 10 minutes.
Overall 7,6 Good
Based on 2 270 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Everything was great overall.
Cons: Nearby construction woke me up earlier than I wanted to on one occasion.
Good
6,2
Pros: Wifi very bad
Excellent
10,0
Excellent
10,0
Good
6,2
Good
7,4
Excellent
10,0
Excellent
10,0
Pros: Everything, the service, the customer greeting and all other businesses that had to be done for a satisfactory!
Cons: To be honest, everything was gone great with my experience and I should say that for the best price we got more!
Excellent
10,0
Good
7,4
Excellent
9,7
Excellent
10,0
Good
6,0
Excellent
10,0
Excellent
9,1
Excellent
8,0
Good
6,0
Excellent
10,0
Excellent
10,0
Okay
5,4
Excellent
10,0
Good
7,0
Good
6,2
Excellent
9,7
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
8,0
Good
7,4
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
7,1
Excellent
10,0
Good
7,4
Excellent
9,1
Excellent
8,5
Good
6,0
Good
6,8
Excellent
9,7
Excellent
10,0
Excellent
9,1
Excellent
9,7
Excellent
8,2
Pros: The hotel had an excellent location right along the bay. It was close to many attractions and restaurants. There was nothing wrong with this hotel, it was just very average. I would say it met expectations, but did not exceed. Rooms were a decent size, beds were comfortable. We could have benefited from a room with a better view; we couldn't enjoy our balcony because we were right above the air conditioning unit which was very loud.
Good
7,7
Pros: The rooms were clean. The location was fairly convenient - right across from the street from bay, nice view, easy walk to Little Italy, Seaport Village, and a few ships across the street to tour. Hornblower was also close. There was a park right across the street with a splash pad and playground - great for kids. The staff was very nice an helpful. Pool was clean and enjoyable. It was very nice to have a balcony and get fresh air in the room. The deli downstairs was very convenient. As was having Ruths Christ which had great happy hours.
Cons: I know the facility was previously a Holiday Inn - so it's not the higher-end Wyndham you may think of. While the overall cleanliness of the property was great, be aware that there are 3 "towers" and you may be a short walk from the lobby. The overall property is not all fenced off, but the hotel does have safety features. The outside isn't that wonderful, but it's do-able.
Okay
5,7
Pros: The view of the bay was phenomenal!
Cons: The hotel room was very underwhelming for the price point. The bathrooms were outdated and not the cleanest. We had asked the cleaning staff to come back later on our first day and they didn’t until our 3rd day being there, which was rather disappointing. The outdoor pool is beautiful, but isn’t heated so that was another let down.
Good
7,1
Pros: Great location for getting around San Diego. Within walking distance to alot of sights
Cons: Parking is expensive...add about another $30 to your room each night for parking.
Okay
5,1
Pros: Location
Cons: Towels were hard, no restaurant or bar in hotel, pricing was horrible, we couldn't even get ice for our water during seminar
Good
7,7
Pros: The hotel was clean and was in a great location. We ran the San Diego Marathon and you couldn't get closer to the end of the race. The room was nice and big. It was mostly enjoyable.
Cons: The pool and facilities seem a little dated and maybe need some freshening up. The rooms in the tower we were in (Tower III) could all be interconnected. The room next to us had very young children and we could hear every last thing they said through the adjoining door. Not really the kids' fault per se, but something to be aware of if you are looking for a relaxing getaway. Parking at the hotel was kind of a pain.
Good
6,5
Pros: Location is hard to beat
Cons: Just general average hotel.
Located in Mission Valley, this hotel is within 2 miles (3 km) of Mission Valley Mall, Hotel Circle and Fashion Valley Mall. Riverwalk Golf Club is 1.5 mi (2.4 km) away. Hazard Center Station is 16 minutes by foot and Mission Valley Center Station is 16 minutes.
Overall 7,4 Good
Based on 2 140 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
9,1
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
8,6
Excellent
8,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
9,1
Pros: Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
Excellent
9,1
Pros: Very clean and Great staff
Cons: None
Good
6,5
Pros: I did like the location, the staff was nice. Good service in terms of people.
Cons: Room service food was beyond subpar considering price. Have to pay for parking, the room furniture had cracks and tons of scratches made the room feel cheap. Its nice hotel but expected more for the name.
Excellent
10,0
Pros: Great bar and dining staff! Parking is not ideal and excessive costs!
Excellent
8,2
Pros: Staff was very friendly and always willing to help when asked. Hotel is in a great location by shopping mall and restaurants. Hotel rooms were clean which is very important to me.
Cons: Cost of parking was expensive. Only $2 difference between valet & self parking, so we did valet.
Excellent
10,0
Pros: The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
Excellent
8,0
Pros: The front desk was professional and courteous.
Cons: Valet service needs customer service training. We waited outside in our car when we arrived at the hotel and no one came. I went inside to locate a person in the valet section who was very relaxed and not very friendly. The pillows in the rooms are too small and uncomfortable. First night in our room a drunkard was knocking on our door after midnight. Next night girls were running up and down the hall at midnight. We were traveling with an 8 month old so we would not recommend the hotel to families with young children.
Excellent
8,0
Pros: Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed.
Cons: A bug in our room. Parking = $$$.
Mediocre
2,0
Pros: NOTHING! By far the worst hotel experience I've ever had.
Cons: Weeks in advance I pre paid for two non refundable rooms, which were guaranteed by Kayak. I arrived and they only had one room and they oversold the hotel. I let my parents take the one room and the girl at the front desk seriously told my wife and I to sleep in our car. They then fought to keep all the money for the room and made up a lie about offering me a room at another hotel. This never happened. "Casa de rental car" doesn't count as a hotel room - I've never been more angry or offended by a hotel in my entire life. Complete snake oil salesmen. Don't go here after you paid for two rooms weeks in advance if you plan on sleeping in them - only pay if you want to be seriously instructed that they're sorry, even though you paid for two rooms they do t have any more and you're welcome to sleep in your rental car - but still pay them! I plan on filing a claim with the BBB for their fraudulent actions, along with a dispute on my American Express and I'd love to know how kayak will handle this.
Good
7,1
Cons: Staff didn't follow through on some very basic requests, like putting a bill under my door or moving an illegally parked bus so that guests could get to the parking garage.
Excellent
9,3
Pros: The room and bed return my depositl
Cons: Return of deposit
Mediocre
2,6
Cons: Under construction. Noise is unacceptable. Parking is a mess.
Excellent
10,0
Pros: My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful.
Cons: The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
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