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Pros: Staff was great. Good experience for our first overseas flight

Pros: Our flight attendant was awesome. Very friendly and attentive.

Cons: The cabin temperature was cold and the flight was delayed by over an hour.

Cons: Too long to get luggage off plane

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Cons: Checking, boarding and overall experience

Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Cons: 5 stars all around

Pros: Crew was nice. No water or basic beverage service

Cons: Water or basic beverage service

Pros: Amazing crew and service.

Cons: Seat space extremely low for tall person.

Cons: First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation

Cons: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Pros: Entertainment monitors were in good shape and responsive. Selection was not bad.

Cons: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.

Pros: The crew.

Cons: The aircraft: too old! No charging ports, entertainment system horrible. The food was not super.

Cons: Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.

Pros: Crew was very nice and no surprises while boarding at the gate

Cons: You had to pay for snacks or water

Pros: Everything went as expected, very smooth

Cons: Lower fare !!

Cons:

Cons: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Cons: Extremely unfriendly staff at check-in. Boarding was chaos.

Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Pros: Problems started at check in and it went downhill from there

Cons: Customer service mostly

Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Pros: Amazing crew and service.

Cons: Seat space extremely low for tall person.

Cons: I like they give you a hot towels before meal to wipe your hands. Very friendly crew service was great❤️❤️

Pros: Nearly all Flights on time

Cons: Extremely unfriendly staff at check-in. Boarding was chaos.

Cons: The airplane was really old.

Pros: Not amazing...rather lack of attention.

Cons: It was 20 of us in the cabin. Better attention? More alcohol?

Cons: Pre boarding at the gate was slightly chaotic

Pros: Staff was great. Good experience for our first overseas flight

Pros: That I was able to change flight within the delta app

Cons: There was a big delay.

Pros: pilot was great... made the landing at key west seem easy!

Cons: Flight attendants seemed to really like their jobs!

Pros: Crew was gracious, kind, and accommodating; plenty of leg room and comfortable seat on the A321; liked the “My Flight” option on the screen

Cons: Real time video feed from cameras in the nose and underbelly of the plane in flight

Pros: Confort for a supposed 5 hours flights was ok. Entertainment system worked good

Cons: The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers.

Pros: The crew were all nice.

Cons: Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly.

Pros: Speed boarding and organized overall. Nice crew.

Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Pros: The crew were amazing and attentive

Cons: nothing that i can think of

Pros: Awfull!!

Pros: Everything

Cons: Nothing

Cons: Breakfast/snack is very bad, but no airline provides anything decent.

Pros: A380 with extra legroom is great comfort

Cons: Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa

Pros: Amazing crew , very accommodating , and friendly , professional, excellent!

Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Pros: Problems started at check in and it went downhill from there

Cons: Customer service mostly

Pros: Seats were small.

Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Pros: Not amazing...rather lack of attention.

Cons: It was 20 of us in the cabin. Better attention? More alcohol?

Pros: The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.

Pros: Food was good

Cons: Should have been on time

Pros: Fabulous Stuart’s.

Cons: 1h of delay .... is inadmissible for the price what we are paying for the tickets...

Pros: Nothing

Cons: Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!

Pros: Crew good, plane clean.

Cons: Seats very cramped.

Cons: - Leave on time - Working onboard Entertainment system

Pros: The Check in LADY was amazing

Cons: On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?

Cons: On time.

Pros: Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff.

Cons: My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick

Pros: Everything

Cons: Nothing

Cons: Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food

Pros: Movies and bathrooms

Cons: 1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT.