Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.
Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.
I was sitting at comfort +. One of the Asian male crew was so loud when he delivered service. When he asked questions or what food you need, he was shouting. He must be a prison guard before going Delta.
Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.
Everything was very good other than I had selected a specific seat when I booked the flight and they changed it once I checked-in the day before my flight. I was still in first class but lost my aisle seat for a window seat. Being tall, the aisle offers more comfort so I always select an aisle seat.
Flight diverted in SD. Later take off in Seattle by 1.3hrs
Space and comfort was good. Staff could have been more helpful and friendly.
Crew was not friendly when I went to request a seat change.
Really impressive staff at airport and on plane, especially given how busy it was
Was a great smooth flight from Detroit to San Diego.
The boarding process was terrible especially with an indirect flight Chicago to Seattle to San Diego was terrible talking about we overbooked a flight idk if I’d take this airline ever again we got off our flight from Chicago to Seattle and we traveled for business and they told us our connecting flight was over booked and their was no seats asking people to take a delayed next flight and they don’t tell anyone coughing to wear masks seats 30A-B were terrible during the flight no one wants to sit next to people coughing all around I don’t want to be sick traveling for work or get sick anytime it’s very upsetting the staff doesn’t take this stuff serious to tell them to wear masks when they see people coughing and sneezing
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
It was nice to be on a legacy airline, people try at least.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff were fantastic friendly nice they came round and check we need anything else to eat or drink
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff for a fantastic friendly nice we came round and check we need anything else to eat or drink
From the start everything was perfectly fine. First meeting was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast.
We originally had a window seat. Our seats were changed to the center isle between 2 bathrooms. This was a red eye flight and we were traveling with an infant. Due to the light from the bathroom doors opening and closing throughout the night our infant would not sleep and cried the whole night which kept us awake and everyone around us. It was a very unpleasant experience for everyone trying to sleep.
Tai-City to Atlanta :Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation that training was taking place would have been more acceptable, and it felt dehumanizing to him. Atlanta to London: Check in was difficult we had been unable to do this online for 2 of the family members on the same booking both in their mid to late-80s. No seats had been allocated for them and we were all travelling Premium Economy. After several phone calls to the booking agent and conversations with Delta staff at TriCites airport, we were told that seats would be allocated at the gate in Atlanta. When we arrived at Atlanta, and spoke to a member of the boarding staff at the gate, he was curt and repeated back exactly what we had just told him, that only one of us was checked in. I explained that we had been unable to check-in online for the 2 family members (I had tried twice). He again repeated back that we needed to check-in. As we were in transit, I was at a loss at what he wanted us to do, but he kept repeating that we needed to do this. I asked where we should do this. No answer. In fact all he did throughout was look at his screen. He told us that there were no seats in Premium Economy, and that he could offer my parents-in-law 'two seats at the back'. I asked if he meant at the back of Premium Economy, and he replied, 'No, at the back of the plane'. At this point, myself and my father-in-law pointed out that they had paid for Premium Economy tickets and expected seats there. He never took his eyes off the screen once. Then he hit a button and it printed out two boarding passes for my parents-in-law. The seats were directly across from my seat. He had gone from saying there were no seats to somehow finding two together. No explanation, no eye contact, nothing. The flight: As we boarded, our first introduction to the flight was the stewardess at the entrance addressing a passenger with an annoyed and loud voice about a bag that belonged to them. That was not promising. The seats were good, and so were all the accessories. The food, etc.: we had flown with Virgin on our outward journey and I could not fault it. The service and food was excellent, the stewards very helpful, offering additional drinks and snacks. The toilets were more accessible than Delta, which were in the economy area and were told in no uncertain terms that we should not use the First Class toilets, even though they were much closer to our section of the plane. We had a menu for both flights, yet when I asked for the chicken dish on Delta, I was told that there was none left and that there was another chicken dish with mashed potatoes and that 'it was fine'. This was almost pushed on me before I could answer. I was sitting 3 rows from the front of the section, so I was surprised that they had already run out. I repeated that I would like the chicken dish on the menu, and asked whether she would be able to get one from her colleague who was serving in the other aisle. The stewardess replied 'No, that's not how it works!' It always has on previous flights, so I was a bit confused. I accepted that I would have to opt for the pasta option (no choice), but was a little perturbed by her response. Minutes later she returns and hands me the chicken dish I had originally asked for. I had already started eating the other one, but was told curtly that I could have both. This was the same stewardess who was shouting at a passenger as we boarded the plane. The food was very poor in the end, nowhere near as good as Virgin's. Unlike Virgin, there was no starter, no bread roll, just a main and a brownie served in a cardboard container. Virgin had provided real china and glass. Unlike Virgin, they did not return to ask if we wanted more drinks, and there was no tea or coffee served after the meal. The breakfast that was served later was equally poor and inedible, apart from the fruit. At the time, the stewardess, a different one, completely walked past my mother-in-law and did not offer her a hot drink. Both my parents-in-law are in their mid to late 80s, they have been world travellers in their time and had decided that this would be the last flight that they ever take. They have health problems, including memory issues. I feel that overall the journey back to London was pretty unpleasant for them especially, and that they were treated badly, especially by the ground staff. We have lived on two continents and are used to long haul flights, and I have to say that this is up there in the worst flight category. Bearing in mind that we had paid extra money expecting comfort and additional attention, it was extremely disappointing. I would fly Virgin again, but never Delta. The two flights were incomparable.
Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation would have been more acceptable, and it felt dehumanizing to him.
Needed a 6 hour lay over in Atlanta. How can this be avoided ?
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
The seat is too hard and my back and bottom are having servers pain
I was duped into thinking it was a United Airlines flight when in fact United had nothing to do with it.
Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.
Really good experience with a redeye flight from SFO to BWI. Boarding was efficient, plane was comfortable and newer than others, lots of audio and video choices, and staff was great. I appreciate United's service.
The flight and crew were fine. The entertainment- the sound was so bad through the headphones I could barely understand it and it was a show I had seen before. The food might have been fine but having to have an account with united in order to access the app in order to pay for the food was rage inducing. I had entered my credit card info at home and logged in as guest but that wouldn’t allow the “wallet” tab to open in the app. And then the wifi was so bad that it took about 45 minutes to fully log in and get all the info working at which time I missed the food. You shouldn’t have to give your address, email and phone number in order to get a hamburger.
The crew on this flight were excellent. They were friendly and attentive. It really made the flight more enjoyable.
I sat in the last row of seats. On an 8 hour flight they allowed folks to stand and talk and drink in the back area near the toilets the whole time. They were at times loud and in the way. It was a little annoying. The crew on this trip were pretty mediocre and the plane was littered with trash when we disembarked.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
I travelled on biz class and f there is no water in the toilette to wash my hands I would expect to have this indicated somehow and not just finding out when I'm there expecting to be able to wash my hands and teeth. Also this is in general that it is always so rushy at the end of these kind of long flights. It is like we are sitting there for 9 hours and the last 1.5 hours just feels like I have time for nothing. Because food comes and at the same time we are close to destination everyone tries to pack their stuff and go to toilette and eat and everything :))) not that like I would know a good solution here I just wanted to raise this :)
Emergency row seat less comfortable than promoted. Restricted by emergency life raft storage.
Better communication to those connecting flights and have a customer care desk at the airports
American was good / British Airways partner was not as good…
The entertainment system in our row was not working. That makes for a VERY long flight!!
A little more legroom, and maybe a little bit of food
Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again
Johannesburg (JNB)South Africa
San Diego (SAN)United States