Hotels near John Wayne Airport, OC

Pros: The staff and the facility. Felt like home.

Cons: I look forward to a more robust breakfast once COVID goes away.

Pros: Perfect for my family (2 adults and 4 children). The full kitchen is absolutely everything! Everyone that works here has the best customer service, even the security guard was really nice. The ping pong tables and patio area were cute. There is also a basketball court, a pool, a jacuzzi, and a gym. This place has everything you need for a fair price.

Cons: The pool closes really early :-(

Pros: The BBQ

Cons: You have to stay more than 3 nights for them to clean your room.

Pros: an awesome breakfast and easy commute location and nice people at the front desk and breakfast and maintenance areas.

Cons: make sure to check things like TV etc in the room is work properly before the guests arrive.

Pros: Location and cleanliness

Pros: Everything was great! The staff was very professional, as well as helpful and accommodating. The pool was beautiful, the two bedroom suite was beautiful and the breakfast was amazing!

Cons: N/A

Pros: Large room, nice patio, fitness equipment

Cons: Kitchen pots and pans could be better. Lightning could be better.

Pros: The layout of the bathrooms and sleeping areas were very good for an extended stay. The bathroom had enough shelf space for toiletries, and the closet and dresser were sufficient for clothes. The layout of the living room and kitchen made it very comfortable.

Cons: The bathroom does need to have at least one addition towel rack. Hotels now ask that you hang your towel to dry rather than replace it each day - which is wonderful. However, there is no place to hang it... That is a problem. I decided to place my towel on a hanger and hang it in the doorway. Not the best, but it worked. A few more pots would have been nice also. There were enough items for the microwave, but not the stove. A small dish soap would be helpful as well so as not to run the dishwasher for a few items. I used a small bar of soap and a face cloth.

Pros: Location is good, breakfast at restaurant isn’t bad, comfortable bed and balcony is nice

Cons: Stepped on cut fingernails next to the bed on carpet (not mine), used k-cup In the Keurig left, and obviously not super sanitary. I doubt anything was cleaned except for changing the bed sheets, the surfaces were also dirty in the room, also not strong wi-fi at all. Customer service also not great, I called to find out how to get breakfast due to covid rules and the gentleman tells me “I don’t know lady, you’ll have to come down and I can ask”... disappointed there was no tub, but that’s on me for not confirming.

Pros: Propery is beautiful clean modern.

Cons: The sliding restrooms door very nice but leaves a little gap on each side very uncomfortable when using the toilet🙈

Pros: Black out curtains, mini fridge, mini sofa, quietness, free complimentary parking, and restaurant inside.

Cons: Complimentary WiFi could be better.

Pros: Location

Cons: None

Pros: Quite for relaxation

Cons: Nothing I can think off.

Pros: Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution

Pros: The staff was very nice. The room had a very comfortable bed and pillows. The shower was great, and the TV had apps to watch which was nice. I like how there was a place downstairs to buy snacks and drinks, a little over pricey.

Cons: I wish there was a microwave in the room. We needed creamer for our coffee and they were out downstairs. I was told they would deliver creamer to our room, but it never showed up.

Pros: Didnt have bewakfast at the hotel. Everything was very nice. My only complaint was the fact that I went over All expenses & charges with the very helpful staff but found out at check out that they failed to inform me of the new parking fee charged per day. After I had asked to be informed of ALL fees & charges. That was not explained so it wasnt a good suprise. The hotel itself was very nice & very comfortable. I was told at check out that hotel management would reach out to me but never did. Still overall, this hotel was very nice.

Cons: The newly updated fees regarding parking fee/ per day for hotel guests.

Pros: Very clean & Beautiful Hotel

Cons: Your gym policy was ridiculous. One hour only and then it doesn’t open until 6:30 AM why not have it open 24 hours if you’re going to limit it to one hour.

Pros: Location. Mall is across the street, Beach is close, and close to many great Resturants. Location is very clean and the staff is excellent.

Cons: Everything was great!

Pros: The bedroom is nice and comfortable. The patio is lovely with an impressive waterfall and on the top is a pool. Near by are excellent restaurants. This is the 3rd time that we stay in this hotel, we like it a lot.

Cons: The parking are when you arrived is crowded and not very organized. Although the parking people are incredible nice and helpful. We recommend it.

Pros: Great location for shopping and dining without having to drive anywhere which is what we intended. Valet parked our car when we arrived and brought it back to us when we checked out to return home.

Cons: My husband and I sat at the bar for a couple of drinks. There was no official bartender. The waiters were inconsistent in the amount of alcohol poured into the mixed drinks, below the standard portion one would expect. We didn’t complain considering businesses’ post/Covid efforts toward returning to “normal”. And the wait staff was wonderful.

Pros: The valet guys were great and a cleaning lady in the lobby in the morning was amazing, she was so friendly.

Cons: Our room was not clean and there was a used coffee package in the machine and only one bag of coffee in the room. They also told my daughter there was breakfast to go and when we asked they said they didn't.

Pros: I recommend the Silver Trumpet Restaurant and Bar, within walking distance of the Westin. Lakeview outdoor seating with cozy fire 🔥 pits.

Cons: Loved everything especially check in staff

Pros: Beds were comfortable. Room was well-maintained. Staff was very kind. The valets were especially helpful, looking for taxis, offering water

Cons: Amenities too expensive. ($9.00 a day to have music on the TV?) Day parking fee was reduced for our convention but no reduction for those of us who were staying in the hotel. Tub/shower was dangerous. Nothing to hold onto. Light too dim. Peephole in the door was too high for an average-size woman to look through.

Pros: The front door man Mike was excellent, always had the best smile and attitude each time we went in and out. Our bell hops to and from the hotel were also wonderful. Our server at the lounge was also excellent and attentive. This location is perfect since it has easy access to dining, shops and the freeway. We will definitely be back!

Cons: No negatives

Pros: Location. Starbucks inside hotel. Great bath amenities.

Cons: There was one issue with the bedding upon arrival. Other than that, was a very nice experience.

Pros: Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect

Cons: Nothing Unless they wanted me to get a free stay ????

Pros: Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet.

Cons: We enjoyed the entire experience. There wasn't anything we didn't like.

Pros: I love the Area and the building and its surroundings

Pros: Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping.

Cons: Parking was a bit expensive $27.00 to be exact.

Pros: It was clean, upper scale, and was treated well.

Cons: The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.

Pros: Love the incentive to forgo Housekeeping daily in exchange $5 voucher.

Cons: Some aspects seemed a little dates (ie the elevator, room furniture).

Pros: Great experience at Irvine Marriot! Every staff member that we came across was very friendly & smiling:) Room was very clean!

Cons: Zero complaints about our stay

Pros: Big tv, nice view of the city

Cons: Unlisted payed parking and the fact that wifi has to be payed for separately.

Pros: Close to destination.

Cons: Beautifully decorated.

Pros: Was clean and the staff was good

Cons: 30 dollars to park a car is just ridiculous at a hotel you are paying a couple hundred a night to stay at. Also the room was extremely small it was the smallest hotel room I have ever stayed in. I will not stay at that facility again. A complementary breakfast was not included unless you are a gold or platinum member.

Pros: Good location, since it's close to the airport.

Cons: Facility is extremely outdated, room was tiny and noisy. Parking is an additional $22 per day, which is robbery. I suggest you stay at the Irivne Wyndam instead.

Pros: We enjoyed the beds. We had a great night sleep.

Pros: Staff, always professional always polite. Pool fantastic, Spa clean and warm. I loved the Bed, super cloud pillow topped, room clean. Bathroom luxury, from soaps to towels good size. 24/7 always staff on hand. Had starbucks in hotel foyer. Blackout curtains kept morning sun at bay.

Cons: My 71 yr old mother did not enjoy the pillow top beds, suggested they smothered her. Could hear some trucks on highway braking in mornings and night. It is geared for business, so appeared everything has an additional cost per unit.

Pros: It was near good places to eat and 10 min from beach.

Cons: It was filthy. Plates of old food left in hallways for days, even next to elevator. Pool area was filthy. Also had to keep telling them To stock the towels. No water or towels in the gym. No dinner from. Sunday to Wednesday. I am assuming they cut staff during covid and never rehired back so major shortage.

Pros: Parking was fair, had to drive around a bit to find a closer spot, since I am 76yrs. old and don't get around like I use to..

Cons: I was on the 5th floor which was fine, but noticed food trays outside of a few units, and hours later going back to my room these same trays were still there! Also went early in the morning to the pool just to sit and drink a cup of coffee, and there was two piles of use towels on a lawn chair. Went to the beach that day with my grandkids and returning, my grandkids wanted to swim in the pool, and these same two piles of towels were still there!!

Pros: Clean, spacious room.

Cons: Rude staff when checking in, didn’t accommodate our request .. actually seemed like they did the complete opposite of what we requested. Parking and WiFi aren’t free. You’re Newport Beach not NYC, relax.

Pros: Nothing

Cons: Faculty was extremely rude, got charged for stuff we didn’t even know about, the door to the room had a big enough gap around the top and side I could stick a finger in it, the toilet handle fell off every time it was used! They also failed to mention they where having a wedding that would be blaring music all hours of the night! And the parking garage was a extremely long walk you should not have to pay to park in such a terrible parking garage!

Pros: The scenery was nice I was able to see the pool from inside the room and off the balcony it was so nice

Pros: Bed was comfy, the only positive for the whole stay.

Cons: The staff were terrible. The check-in policy was the worst I have ever experienced. Pool area was filthy and looked like it had not been cleaned in months. No social distancing during a worldwide pandemic. Staff not trained correctly. If you have a problem expect to call down a minimum of 3 times before it is solved, for example we had no towels left in the room and it took 3 phone calls to reception and then took over an hour to get them to the room.

Pros: Friendly staff

Cons: Kind of noisy

Cons: Hotel had free breakfast for guest but for us since we book through kayak staff said third part booking no breakfast also they charge $33 over night parking

Pros: Very quiet and clean rooms

Cons: Valet was very expensive. $33 for overnight parking.

Pros: Great buffet breakfast Very nice room design Spacious rooms

Cons: Some renovations could have been done better (bathroom door paint was chipping at the bottom half)

Pros: Nothing

Cons: I went to check in after dropping off my bags earlier due to a work function. When I came back to check in several hours later I was told a pipe had burst in my room so they put me up at the Hyatt across the street. Very inconvenient for me at 11pm to say the least. Since they were sold out I was moved!!!

Pros: We had a roof over our head.

Cons: 1. We were billed twice, first by Kayak then by the hotel. 2. The hotel did not pay attention to the fact that we were already billed by Kayak 3. The room we stayed in was very smelly 4. There was a crack in our window so our room was always exposed to outside weather and noise. 5. They have mandatory valet parking - in principle this is fine but they should explicitly state that tip is not required or expected since the valet is mandatory 6. we requested Queen or king size bed and got two doubles

Cons: Per check in, there were no rooms available. We were sent to a sub standard hotel in which rooms were old, not clean and caused my niece to get hives.

Pros: Nice place everything was good, beds were super comfortable and the food was great from room service. Pool was nice and gym adequate

Cons: Seemed like it could use some updating but overall not at all bad

Pros: Valet, friendly staff, clean, nice lobby and pool area.

Cons: Outdated hallway carpet and decor Expensive parking ($33/night) Double rooms include full size beds rather than queen size A little hard to spot from the street Building looks like a business Far from the beach (25-30 min with weekend traffic)

Pros: We were there for a Charity Gala. The patio is very pleasant for an evening event. The bed was comfortable, and I always enjoy Aveeda bathroom products.

Cons: I found the policies for entertainment to be completely antiquated! The majority of the tv channels are still Low Def! We ordered a movie and fell asleep, only to be told by the front desk staff that the system is operated by a different company so rewatching meant PAYING AGAIN (in less than a 24 hr period). If I were traveling for business, this might have little impact on my rating. But when staying for pleasure, this is unacceptable in Orange County!

Cons: Below average service Room had a weird smell. Asked reception to change my room and they said that they couldnt. They told me that I would need to upgrade and pay the price difference. Cleaning service were cleaning empty rooms at 10 pm while we were trying to sleep. 32$ parking per night in an area where it should be free. Better options out there. Definitely not returning.

Pros: $32/night mandatory valet parking is ridiculous. Other than that, nice place.

Pros: Mattress was comfy.

Cons: No self parking option. Valet $32 but half price for hybrid vehicles.

Pros: The staff was very friendly and they surprised us a an anniversary treat!! The room was beautiful and the bed was super comfy!

Cons: Valet is mandatory and quite expensive!

Cons: $32 for parking! My god.

Pros: The bathroom was great and the bed was very comfortable.

Cons: The restaurant was just fair.

Pros: It was all very beautiful, nice comfortable bed. Everything seems nice, new, and fresh. Amazing internet speed. Seems very executive.

Cons: No where nearby will have free or cheap parking. I paid $30 bucks for parking overnight and $20 for wifi. Room was decently priced, but it was so fancy i didn't want to take the complimentary soaps just incase they'd charge me for that too.

Pros: Got a great deal great location!

Cons: Be prepared for the $30 parking fee.

Cons: The rooms need to be updated.

Cons: We booked a single King. We got a tiny room with two double beds. Said they were out of Kings. Said they don't guarantee requests for online bookings. We were very disappointed. They did move us the second night but there was a constant banging noise in the vent so we couldn't sleep. We were treated like second class boarders. Parking is $32 a night with no option. The breakfast was not up to Fairmont standards. We will not stay there again.

Pros: Clean an beautiful room

Cons: I did not like paying $32 to valet our car for one night

Pros: toilettries

Cons: not as nice as other fairmonts, is more in a business district of irvine than newport beach

Pros: The pool area was nice and the décor inside the hotel was welcoming enough. The drinks offered on the pool menu were delicious and of decent value. Later than average check-out time was convenient.

Cons: Checking in was a disaster. I had requested 2 beds as I was travelling with a couple friends. I received an email early in the day prior to my arrival saying that all of the 2 bed rooms were sold out and that I had an option to order a roll away bed free-of-charge. However when we showed up all of the roll away beds had been checked out. The desk attendant was not helpful and was slightly condescending during the whole ordeal. He didn't even offer additional bedding so we had to make do with what came with the room. The room itself was fine, the view was meh (parking garage roofs are hardly scenic). The décor was comfortable but the Fairmont should really invest in some more tech savvy appliances, especially because this hotel is most appealing to business customers. The furniture was a little beat up in the room and the entertainment center had broken hinges and doors. I'm thinking this might just be a "rough" hotel for the Fairmont brand as I stayed at the Vancouver, BC Fairmont the week earlier and had a much more positive experience.

Pros: Location was close to the airport and other shopping and travel destinations

Cons: The walls were very thin. We could hear a baby crying that was saying 2 rooms down across the hallway. Also, they force guest to use their valet service ($30 per car). No self parking available. We had 2 cars so the $60 bill was an unexpected cost.

Pros: The room was clean and the bed was comfortable.

Cons: My visit started with rude valets, only to be told at check in that my pet wasn't allowed pretty much anywhere on the hotel grounds. I booked this "pet friendly" place thinking I could sit with my dog on the patio after my birthday dinner to enjoy a glass of wine- but she only seemed to be allowed on the small patches of grass at the front of the hotel. One bag dispenser was the only pet friendly touch I saw. At 5:30, I was stepping out of the shower, when the maid walked in. No knock- she just burst right in, freaking out both naked me and my dog. I had such a poor experience, my sister actually called Fairmont to complain (I was rushing to dinner). There was a birthday dessert waiting when I got back, but it wasn't enough to make up for poor service and a disappointing stay all around. This property is not up to Fairmont standards.

Pros: -close to the airport -staff was helpful in locating a restaurant -beds were comfortable

Cons: -hotel was twice as expensive as kayak offered when I first looked -hotel doors are very loud in the morning and the maid staff starts early -blackout curtains didn't close completely

Pros: The room was beautiful and the bed comfortable. Everything was clean and roomy.

Cons: At 2:12 a.m. I was awaken by drunk, loud and foul neighbors. I tried getting back to sleep but the noise didn't stop. I called security at 3:25 a.m. and they said they would check it out. Nothing happened. Again, at 5:35 a.m. I called security a second time and this time I heard them approach the rude neighbors. The 3 foul neighbors walked down the hall cussing all the way. Horrible night of no rest!

Pros: The food

Cons: Small tub

Pros: Comfy bed

Cons: We were in room 119 and were very disappointed. Not only was there a parking light right outside our window, leaking lots of light through the very sheer window curtains, but the TV didn't have signal, and hair dryer didn't work and there were cigarette burns all over the non smoking room floor.

Pros: Rates were reasonable

Cons: The room had a bad smell even after switching two times. The rooms have poor sound proofing.

Pros: Connecting rooms there. Got no sleep. Heard the neighbor room talking ALL night. Would never stay there again, as I complained about the connecting room and was told “90% of our rooms are connecting rooms.

Pros: It was clean, comfortable bed & pillows, free parking & a nice full breakfast. All of the staff were friendly and accommodating.

Cons: Flushing the toilet was a little tricky. Had to flush at least a couple of times.

Pros: The breakfast was great and the staff was amazing and attentive. They were Very friendly and were constantly asking if we needed refills or they were clearing plates. They truly went above and beyond.

Pros: Low room cost for the nice atmosphere and great breakfast.

Cons: The toilet was running all night.

Cons: I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.

Pros: I enjoyed how peaceful and quiete the stay was.

Cons: No microwave available in room.

Pros: The staff was helpful and business like. Kathleen and the cook were the most friendly people We've ever met. Even though we were the only ones there for dinner, we were treated like royalty. The room was spacious and clean.

Pros: they were always helpful. Convenient location. Complete breakfast. Big rooms. It should be a 4 * hotel

Pros: Helpful and cheerful staff. Clean room. Comfortable bed.

Cons: Few restaurants in walking distance.

Pros: Location- however- think about driving a longer distance than staying close-

Cons: The food was processed and bad- the hotel was old, bathrooms were dingy- floors dirty- sad the call it an ok hotel. The air didn't work- and the manager said it did- how about the customer is right???? It was just a place to set out heads! Nothing more- ohhhh and ice machine sucke as well-

Pros: The location

Cons: The rooms were dirty and dusty Jacuzzi was closed The sofa bed don’t have sheets

Pros: They Did not have breakfast and that was kinda not what I thought and they charge you for evens and there were no events also they charged me for Parking but my husband is handicap and they can't do that still waiting for that money back also I was charged more than I booked for

Cons: Communications

Pros: Location

Cons: Bathroom in need of updates. Requested room to be cleaned and they advised would clean, but no cleaning or new towels were brought. Had to call again and request towels. Also, could not sleep due to busy street noise.

Pros: The staff was friendly. The place was clean. Complimentary Starbucks coffee was available every morning in the lobby and you could make it in your room. Pool was nice. Laundry facilities were available on site. Beer, wine, snacks were available for purchase on site.

Cons: I wish the restaurant was open.

Pros: The room was clean, very spacious, quiet and very nicely appointed. A great value.

Cons: The cost was unbundled. There was a charge for parking; come on, this is Los Angeles, you have to have a car. Breakfast was available, but also for a fee; I went elsewhere for the $11.

Cons: My phone was stolen and had booked by mistake

Pros: The front desk and valet Staff were wonderful and they accommodated every need. The room was spacious and beautifully furnished.

Cons: Parking fee.

Cons: Parking was difficult.

Pros: Cheapest clean hotel I could find.

Cons: Shower doesn't need but would be nice if was upgraded.

Pros: Very nice rooms, had pool and hot tub, very close to the airport, had free shuttle that worked great to get to the airport.

Cons: No continental breakfast

Pros: Loved the staff and the cleanliness of the shower. This is an up to date hotel and you can't beat the price. If you need more coffee cups or cream and sugar the personnel at the reception desk will be happy to help.

Cons: Parking lot fills up fast but the valet guy let us park in a spot close to the front.

Pros: Room was clean, location was great.

Cons: Room's a little small.

Pros: Everything was great except the knock at the door at 8:00 a.m. From housekeeping wanting to clean the room. We had arrived very late & some of my group wasn't even awake yet. Then housekeeping proceeded to clean the adjacent rooms so loudly we all ended up getting up & getting ready bevausr it was so loud nobody could rest. If the point was to get us to check out early it worked. We checked out by 9:00 because it was so loud.

Cons: no USB port in the room

Pros: The rooms were clean and spacious. The hotel staff was polite and efficient.

Cons: We stayed at this hotel to attend to the final details of my father's funeral. We were charged additional fees daily for parking, even though they had no parking available to us. Their lot is very small and we had to pay to park in a structure for a neighboring business both days. They also added to holds to our card for incidentals and didn't know why.

Pros: Very clean

Cons: Parking was $18 for 2 cars

Pros: Clean

Cons: No complimentary breakfast as indicated on Add; a bit misleading but ok none the less

Pros: IT WAS GREAT

Cons: LOVED IT WILL BE BACK

Pros: Availability of rooms, Front Desk Reps were friendly and professional.

Cons: My room was clean but smelled like smoke. The shower wall had a significant Crack in it.. My daughter's room had two noticeable dark red stains that looked like blood or ink at the front door. Icky!!!!

Pros: The rooms

Cons: Parking fee

Pros: The rooms are comfortable and clean. We love staying at this Property, there are a ton of eating options and the beach is 15min away.

Cons: Some of the amenities are still closed due to Covid. We couldn't swim because we needed an appointment.

Cons: The shower was broken

Pros: All staff was nice, it was close by many eateries and shopping centers. Beds were comfy and restroom clean. Bed was huge, my husband and daughter and I slept comfortably with room to spare. Pool and Jacuzzi were cleaned and there was plenty of room to sit and relax. Plenty of parking.

Cons: Pillows were too soft lol

Pros: Comfortable bed, clean room, nice shower, decent pool, really close to shopping and Maggianos.

Cons: Toilet room had no ceiling vent to air out the stink after taking a #2 and I was not informed there would be a $10 charge for parking until I checked out.

Pros: Great service

Pros: I enjoyed the staff, welcoming and polite.

Cons: Bathroom toilet light did not work. AC too loud. Stains on carpet.

Pros: The ac vent rattled and made noise as it was turned on . It was a loud enough noise that you would notice and if you could get passed that then you would have no problem sleeping . Room was nice and clean . Pool was nice

Pros: Property is just starting to show its use/worn. Staff was excellent. Door to room didn't work upon arrival and day 2. Staff fixed right away and comp'd me breakfast for the trouble. Room: carpet a tad worn. Some small maintenance items in the room, nothing major. Cap missing on toilet seat. Electrical conduit falling off wall. Couple spots on bed frame workout. Bathroom was awesome. Bed/ sheets super clean and incredibly comfortable. HVAC worked well/quiet fan.

Pros: Location only

Cons: The air conditioner wasn't working, was too hot, we open the window and a lot of noise

Pros: Good shower. Rain style shower head. Good restaurant and friendly staff.

Cons: Lotion in the bathroom was already used. No refrigerator in room. Location of ice only on the first floor. Old furniture. 10 dollars a night for parking.

Pros: Clean. Staff was kind and polite

Cons: 1) room was very small 2) we arrived 20 min early and waited. And waited as if the only room in the huge hotel was the small Kayak rate room??

Pros: Everything exceeded my expectations. Staff was VERY kind. Room was way more than I paid for. Everything was just perfect.

Cons: I have absolutely no complaints what so ever. All around great!

Pros: Convenient location, comfortable room, adequate parking, good value given prices of other hotels in the area.

Cons: A metal clanking repeatedly from 2 a.m. to 4 a.m., which woke me up multiple times the one night I was there, which I didn't hear the rest of my stay. It makes me think it was the result of cleaning or maintenance; if so, it's a poor choice at that time of day and inconsiderate.

Pros: TheDesk Was Very Nice...Checked To Make Sure Room Was good

Pros: Top-quality in every way except wifi

Cons: I was surprised to find out that we had to pay like $25/day for wifi. We decided not to pay for our wifi and use our phone instead. I felt that it should have been included but that is just my opinion. Not having wifi made things a little bit uncomfortable. Next time, I will look for a place where wifi is free. I am told by the staff that if I have a Marriot account and book through it, then I can get free wifi and other perks. So that might be an option for some people, but it is not for me.

Pros: Breakfast and outdoor seating was amazing!!

Pros: Everything was fine, clean and comfortable. No complaints.

Cons: Letting guests know that the rooms are cleaned every three days, so if you are staying for two nights, there is no cleaning service. I was aware of this from another Marriott location that I had used recently.

Pros: Very clean and quite

Cons: Everything was great. I would had loved to have a room service menu but maybe it was on the tv, I didn’t check

Pros: Nice size rooms.

Cons: Zero customer service. No effort made to ensure the comfort of the guest. Overall a poor experience all in the name of “COVID-19” and using that as an excuse to cut ALL services and ALL comforts.

Pros: Nice location

Pros: The hotel is beautiful, the rooms are amazing and most of all the staff was incredible. Were always greeted with a smile, some of the staff even knew us by name and always made it a point to say hello when we walked by.

Pros: Overall, the staff was very nice and helpful. The rooms were clean and the grounds were well kept. We didn't eat at the restaurant but it looked like it had good selections.

Cons: We got a suite with water front view. I think the view was a joke as it looked like a semi-dried up marsh. If you went down a few blocks, it was beautiful. I was a little disappointed with the view as I paid extra for it. The bed was very uncomfortable, my husband and I tossed and turned all night.

Pros: The staff were great especially Mica

Pros: Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain

Cons: $28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.

Cons: Parking should be more clear that it is charged.. I would have rather just ubered there

Cons: They charge $25 for parking and there are no other parking options.

Pros: Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.

Pros: The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels.

Cons: The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.

Pros: Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach!

Cons: Other than noise from remodeling, I love love love this location!

Pros: No breakfast or happy hour was advertised on the website. They charged an additional $30 to park which was not disclosed until check-in. Very disappointed in this property compared to other Embassy Inns.

Cons: Location to airport & local restaurants.

Cons: No dvd player or anyway to stream tv

Pros: They were very tentative. My request were heard & attended to. Very nice place! 👌🏾 I was a little sad the pool & jacuzzi weren't yet available for use!

Pros: The place is nice

Cons: No coffee, poor breakfast

Pros: I'm disabled so parked right in front. Perfect. I didn't use the WIFI. Got in too late to peruse. I couldn't eat the breakfast due to severe dietary restrictions. The air is a little loud in the disabled rooms but otherwise stellar!

Pros: The plants were nice.

Cons: Dirty & staff lied about all available amenities.

Pros: Inside of the hotel was very nice and clean.

Cons: They didn’t have enough staff for the busy Memorial Day weekend. Our room was good minus the bathroom door not locking, reciprocal outlet on one side of the bed didn’t work and the TV in the main bedroom wouldn’t work. We let them know that all of these things didn’t work and they were supposed to move us to another room but we never got the call to move rooms. They also don’t tell you that you have to pay $30 per night for parking.

Pros: Staff was very friendly and helpful

Pros: Roomie suite, clean, fair view, good breakfast, good service during breakfast, overall good quality.

Cons: My hilton honors were not acknologed just because I made reservation through Kayak. Was and said; it was our 10th year wed aniversary and were not willing to grant us just a few hours stay after check out. Marriott always do! Even when no special ocasion.

Pros: Friendly staff that always followed up to make sure that we were doing well. Dorothy was absolutely amazing! Love the remodel of the facility and would highly recommend.

Cons: Parking was not free but to be expected when your staying in the city.

Pros: Complimentary breakfast, snacks in the evening along with a two hour complimentary beer and mixed drink happy hour free for all. Complimentary shuttle to the very close airport. 7 miles from the beach a running trail about a mile from the hotel that goes all the way to the beach. Shuttle delivered me to my office within the 3 mile max radius. Staff helped with a mildly exceptional request of providing me with a screw driver from maintenance so I could repair my luggage. The key card opens doors with proximity so I could keep my key in my wallet and put my wallet next to the sensor.

Cons: I should have complained about the heat / air vent. Watching TV it was fine but going to bed it was just loud enough that I slept with a pillow on both sides of my head. Oh and after the two hour happy hour the prices for drinks become a bit unreasonable an interesting strategy they have.

Pros: Great overall experience

Cons: Paying for parking

Cons: Could hear the service elevator from my room went until late at night and started early in the morning. Loud squeal and banging doors made it impossible to sleep. The front desk offered no help they said it should stop by 11:00 pm which it did not and they did not tell me it would start again at 6:00 am.

Pros: Nice, just recently renovated hotel rooms. Everything was in pristine condition. Comfortable beds, good breakfast (made to order eggs, potatoes, bacon, sausage, fruit, cereal etc).

Cons: Housekeeping woke us up at 8:00 am. Not happy about that. Also pillows are not that good.

Pros: Nice hotel, good service, comfortable beds, great breakfast

Cons: Hotel is doing construction and they gave us a room directly under the floor they were working on. To their credit they did stop working at a reasonable time and did not start working till 9am.

Pros: Clean facilities, comfortable bed and free drinks

Cons: Expected larger suite for the high price. Few amenities close by

Pros: Most everything was perfect

Cons: We would have much preferred to be on the same floor as family we were with!!! We made reservations at least 2-3 weeks prior and requested 2 rooms together. Thankfully we were with young adult and 2 teenagers that could be on different floor but it was u settling and inconvenient

Pros: The staff was very helpful. Our truck did not fit in the parking garage so they made sure there was a spot for us in the short term parking lot for our whole stay. Very friendly helpful staff. Complementary breakfast was perfect way to start our day. Clean nice sized rooms. The location of the hotel was close to everything! Newport Beach, Huntington Beach and balboa all 20-30 min away. Dinning and activities for the family only 7-10 min away. Great hotel!!

Pros: I mostly try and stay at Embassy Suites when I travel. This hotel was clean, friendly staff and great accommodations.

Cons: Parking at $15 dollars a day seems a little excessive. Other than the parking everything else was good.

Pros: The room was big! The pub area was a fun, breakfast and managers cocktail/snack time are always a plus. Gym was small, but worked for my needs.

Cons: Laundry facility was kind of janky, just one chair, maybe a TV or more than one chair or something would help.

Pros: The room was nice. Clean. Comfortable.

Cons: Parking is an extra $15 ridiculous. Room service dishes sat outside of rooms all day kinda gross. Maid service asked if we were gone yet way before check out kinda rude. 3 candy bars cost us $9 way too expensive

Pros: Staff were great! Love the great breakfast. Great location. Clean and comfortable. We will return!

Cons: Honestly everything was great!

Pros: Clean!!

Cons: Pool hours but I understand

Pros: Excellent service from front desk Amy provided great customer service. A+ service

Pros: They don't have a good breakfast at all. Staff said it is only grab and go breakfast due to Covid 19 restrictions, but it is not the case, the breakfast quality is very poor nothing to eat, no milk provided, always out of them. It is not worth it to stay in this hotel, I wish I know this instead of paying or reserving the room with breakfast.

Cons: Breakfast

Pros: The price was great.

Cons: The breakfast was not at all what you would expect from a Spring Hill Suites. No options were made available for guests and they just handed you a paper sack that contained a small box of cereal, 4 oz. of milk, a questionable looking banana, and a small muffin. My teenage boys were starving an hour after breakfast. Our room was also very awkwardly laid out so that no one could see the television well from any seat or bed in the room, and they had two half baths (one with a toilet and sink, the other with the tub/shower and a sink) separated by a closet in between the. It made taking care of hygiene for everyone in our group a bit trickier and not very convenient.

Pros: Nothing after my poor experience with the employees.

Cons: I will never stay at a Marriott hotel again. I have never been so humiliated in my life like my last experience at the Springhill Suites by Marriott at 17601 Fitch, Irvine, CA 92614 (P 949.757.0500). It was by far the worst treatment you could ever give to a client. I arrived in Irvine on Tuesday morning for work and my meetings were extended last minute from Thursday morning to Thursday afternoon, so I needed to extend my stay in the hotel for an extra day right at my check-in. I talked to the front desk woman/employee and requested to extend my stay. She then requested my credit card to do another reservation just from Thursday to Friday, since my flight would be leaving on Friday at 6:30 AM. My credit card was charged on Tuesday (check-in date 10/15) in the amount of $70.00 and I assumed that was my extension since I had already paid $394.38 on 10/4 for my stay from Tuesday until Thursday. Thursday I worked until 6:00 PM and when I got back to the hotel my card was not opening my room door. I went to the front desk to talk to a different attendant than I had checked in with named Amy and she told me my check-out was scheduled for 3:00 PM on Thursday. I complained to her expressing I had extended my reservation and she told me that the charge might not have gone through because she couldn’t see any reservation under my name for Thursday-Friday. I asked for her to move me to a different room and her response was: -”We don’t have any rooms available anymore and unfortunately you will need to look for a new hotel.” When I checked my email I had an email from the general manager David Allen at 5:14 PM telling me to call him urgently, but he didn’t express any information that I needed to checkout or anything and I was in a meeting without access to my email. I am a LOYALTY client and Marriott has my phone number filed. Why didn’t any employee attempt to call me to discuss this situation? After the front desk employee Amy told me there was no room I requested my personal items and she brought my suitcase half filled with my clothes. The rest of my toiletries, dirty clothes, and shoes were put in a trash bag. I could not believe what I was seeing! First, it is an invasion of my privacy having your employees touching my underwear and personal items and second they didn’t even have the competence to call me at all. This is an offense to any client! This impersonal and indifferent treatment was not what I had anticipated when signing up to be a part of the Bonvoy program. Finally, I asked Amy if they would pay for my stay somewhere else and she said she couldn’t do that for me. I was shuffled out of a room I had paid for, without notice, and without a place to stay. I asked to speak with the manager and she told me he would only be available again tomorrow at 9:00 AM which is when I’m supposed to be on my flight back home! It wouldn’t have been as bad if it was just one employee that had made a mistake because mistakes do happen. But when every single employee involved in this situation from check-in until check-out made mistakes I realized something - this is a trend - a trend of poor management and poor hospitality. After this awful experience I stopped at a Hilton two minutes away from this hotel. I explained what happened at Marriott and they gave me a discounted rate and free valet for all of the inconvenience that I had dealt with. The attendant could see that I was distressed and wanted me to have a good night of sleep so she went out of her way to fix Mariott’s mistake. I was in Irvine because I have a job where I travel for work between two-four times per week around the USA and my plan was to find a loyalty program with a national hotel chain where I could stay over 100 nights per year. There is a silver lining to this entire situation . . . and I know now that Marriott will never have my loyalty.

Pros: The shuttle van was prompt and very convenient

Cons: The front desk was slow and couldn’t find record of my prepaid reservation

Pros: The hotel was very lovely and recently redecorated, but...

Cons: By far THE MOST UNCOMFORTABLE bed I've slept on in a hotel. Couldn't believe how horribly hard and springy the mattress was considering how nicely redone the room was. We tossed and turned all night and were sore and tired in the morning. I would've traded the nice paintings on the wall for a softer bed and good night sleep...I mean the whole reason for staying in a hotel is to sleep so it has to be good. Very disappointed. Would not recommend.

Pros: We were only there for 1 night and we throughly enjoyed the whole atmosphere of the hotel; from the front entrance to our room. We loved the complimentary breakfast served in the morning. The staff was extremely pleasant and welcoming. Would do definitely go again. Price was also reasonable and we'll worth it.

Pros: room was setup in a unique way allowing 1 person to sleep and another to do work and/or watch TV without being disturbed - ice cold AC was great - toilet and shower were separated which was also nice - good size TV and channel selection - free HBO - easy access to room - plenty of available parking - close to major freeways

Cons: shower leaked all over the floor due to a bad seal on shower door

Pros: None

Cons: No clean towels at the pool. After resetting card keys twice, card keys still not working, iron board is not working.

Pros: Everything

Cons: Nothing

Pros: They offer plenty if amenities including a restaurant and Starbucks coffee. The bed was nice and comfy. Convenient location near John Wayne Airport.

Cons: My son(African American) asked for a towel and was told by maid staff he'd have to call the front desk because it was not their job to give him a towel...are you serious!? Very frustrating. I stayed from Thursday until Sunday without ANY cleaning service. Ridiculous!

Cons: It was a lovely stay but couldn’t get a hold of front desk from my room. Had to go down to lobby to ask. I didn’t like how we had to pay for parking.

Pros: Clean and modern hotel. Friendly staff, litterally across the street from John Wayne airport.

Cons: No refrigerator

Pros: Going home

Cons: 1: Found waterbug in bathroom 2: Put card out for bedding to be changed all week ( marked the sheets) sheets not changed for a week- had to ask Manager to have sheets changed. 3: Parking expensive

Pros: Nice, clean hotel at a great price.

Cons: No fridge in our room. I thought those were standard.

Pros: Desk attendants were very courteous.

Cons: I wish I was told that the hotel would charge for parking, per day.

Pros: Allows dogs, modern furnishings, no fee for parking, near airport

Cons: Pool was closed. $75 dog cleaning fee.

Pros: The hotel was recently remodeled so the interior is clean and brand new.

Cons: Parking fee and having to pay for internet.

Pros: Room was very nice and spacious

Cons: - (disclaimer: i never stayed at a hilton hotel before) i paid quite a bit for the hotel and parking already but you have to pay for wifi separately per night. They also overcharged me (which they did get corrected). They sent me an email later as a followup, but the email had lots of typos and syntax errors. Looks unprofessional for a classy place.

Pros: Nice, clean place. Good restaurant. Friendly staff.

Cons: The $18 parking charge was unpleasant. Other hotels in same area don't charge this. The walls are very thin and if you are a light sleeper, will suffer.

Pros: Young man who checked us in was increadable, great young man

Cons: Outdated, $18 daily parking fee

Pros: Good location.

Cons: Building is older and you can hear all the neighbors and noise at night.

Cons: The room near washroom & drink automate was uncomfortable. It was too laud, worse than that it was smelling the washing liquid.

Pros: Close to work.

Cons: No trash can, the phone in the room didn’t work and no remote in the room. I had to go to the front desk since the phone didn’t work to get a remote control. I had to go back down to the front desk because the TV didn’t work. The front desk clerk said she was the only one there and there wasn’t any maintenance person on duty. She asked if I could pull the dresser out to see if I could troubleshoot the tv problem myself. Since there wasn’t a trash can in the room, I had to leave the trash in the sink. I am very disappointed in this hotel since it is very close to my work, it is in walking distance. I would have liked to refer this hotel to other co-workers and clients but I can’t. Not a good experience for me.🥺

Pros: Good bed. Good shower. Quiet property.

Cons: Very run down. Virtually every appliance inoperable. Furnishings cheap. Staff did the best they could under obviously poor management. We won’t ever go there again.

Pros: Location

Cons: Beds were old

Pros: Friendly staff nice comfortabe room

Cons: Everything was good

Pros: It was clean and inviting.

Cons: That it doesn’t have a pool

Pros: the location is very convenient to places, the SNA airport, and UCI.

Pros: the location was the best part of this hotel stay and it had a full kitchen, as well as the location being close to where we had to be.

Cons: At first when we got there @ about almost midnight there was a complaint about the noise and the worker was not really worried about his complaint so that worried me...then when we checked in she gave us the wrong room on the wrong floor making a long night even longer...the breakfast was not the best, if you are a cold person you should take more blankets

Pros: The hotel room was very clean and quite. The room was a nice size. I loved the balcony.

Cons: I didn't like that you have to pay so much for parking.

Pros: Very friendly staff

Cons: check out time

Pros: Happy wife Happy Life.

Pros: Updates have improved the hotel.

Cons: The hotel rooms are still a little tired looking after the upgrade.

Pros: Proximity to airport and work

Cons: Can do better at other nearby hotels. Really run down

Cons: I did the reservation on line and They didn’t said anything about the parking I had to pay $18 for that

Pros: Proximity to airport

Cons: My room smelled like cigarettes so I requested a change.

Pros: Well located

Cons: Bat attitude, no much options at dinner´s time

Pros: Lobby and swim pool

Cons: The room is poor and the restaurant is not very good.

Pros: Worst experience ever

Cons: Never been more horrified by a hotel visit. The hotel was a deal so you definitely get what you pay for. The hotel is located across the steeet from airport but all of the crime in Irvine must happen at the hotel. Even before we got out of the car we noticed two police vehicles at the gas station that is found next door. We walked in and were greeted by a stumbling man. He seemed threatening and got very scared. My boyfriend asked if he was okay and the man responded by saying he just got high on heroine. Once we checked in i made a point to pay the $14 self park because of the visible conditions of the hotel. I asked my boyfriend to park across our window so wr could keep an eye on the car. We got in bed but were awaken at 2:30am by a loud drunk group next door. My boyfriend called concierge but it took them twenty minutes to send security. Security did nothing but knock and the noise continued all night. We spent most of the night awake. We called the front desk in the morning to ask if they could extend check out since we had a tough night at there hotel just til one. The girl could care less. I asked for an extra minutes because I had a headache and she still couldn't care less. We rushed to check out on time. While loading our car I hear my boyfriend say What? I look over and see a man approaching asking him if he just smiled at him. The man was clearly high and made violent threats to my boyfriend for smiling!. I signaled to my boyfriend to say nothing and got in the car. I pull out my phone to call the cops but saw him speed around to the other side of the hotel. As we're driving out, our prepaid parking slip wasn't working to open the gate. My boyfriend had to go back inside and have them fix it. The whole time I was worried he would get hurt. Definitely a very traumatizing experience. There was nothing good about our stay.

Pros: Left an item in my room, staff was very efficient in getting it promptly to me at the airport !!

Pros: Located right by John Wayne airport.

Cons: Our room was not updated, when we first checked in because we used a third party we received the worst location until we complained. We had to pay $12 parking a day. Our daughter checked in with their team got an updated room and breakfast buffet included. This is our second time at the Atrium, and we won't be coming back.

Pros: The pool area and friendly staff

Cons: smell of the room when you first walked in and the furniture and carpet is outdated. They also charge you for parking!

Pros: Close to airport and close to my conference

Cons: Paying for parking

Pros: It's close to a project we are working on. The staff is friendly and helpful.

Cons: The hotel is a bit dated, but everything was clean and organized. The biggest disappointments were that there was no free breakfast and parking is $12 a night.

Pros: Nothing ,,

Cons: Old hotel , the carpet smell really bad with fleas ,, they charge for the parking Sucks.

Pros: Not much

Cons: This hotel is a bit old, needs improvements, i.e. broken floor tiles in the public areas, no Kleenex in the room, given false parking information - pricing - and wouldn't make amends... The place is like an aging beauty queen...

Pros: Pool area and lobby were very nice. They looked like they have been updated in recent years. Staff was great. Check in and out was fast and easy. Very convenient location. Quiet and comfortable.

Cons: Rooms are getting outdated. I noticed some rusted door nobs. Hate paying for parking even though I could expense it. Not really a resort.

Pros: Nice pool area and lobby. Easy check in and out process. Fast and responsive room service

Cons: It costs $12 a day to park. $14 if you valet. Old decor in the rooms

Pros: The location is excellent if you need to be close to the airport.

Cons: Kurt reception at the desk. Maybe it was my attire as I just completed work, but should that matter? I think not! The lobby area portends to encourage "dayum, this is gonna be nice" but once you walk down the hallways it starts to set in. The drab and dreary decor starts your depressing decline as you close the distance to your room. Once the door opens you then realize they have one of those Hollywood photographers. Shooting all the right angles to make this glorified Super 8 Hotel into a "resort". Plus they charged $15 for parking! The bathrooms were a joke! The shower was a tub as well but was really small. It was like a converted closet. Just odd. But of course I had the "city view" into the adjacent parking lot... Madison Ave glitz in marketing, but skid row in reality...

Pros: Room was cute. Nice pool area.

Cons: I booked a standard room the day before we arrived and paid $162 online; when I went to check in they told me that my booking was canceled. My money was deducted from my bank account and I received no email saying my booking got canceled. The guy didn't really put much effort into explaining what happened, he just made me pay for another room again. So I basically had to pay for the room twice... When we first walked into the hotel room, there was trash everywhere from the people before us. The bed was made and fresh but there were towels on the floor, reciepts on the floor, wrappers, and bags everywhere. The complimentary shampoo, conditioner, and lotion were knocked over and the room was pretty messy. I don't like to complain so my boyfriend and I just picked it up ourselves.

Pros: I really like the atrium pool area. Very attractive and comfortable

Cons: Skip the shuttle and just walk across the street.

Pros: Staff was very pleasant and helpful.

Cons: Silverfish, low quality furnishings/accessories, rusted drains, rough towels, dirty carpet. Basically a motel 6/budget inn with a nicely renovated entry lobby area. You get what you pay for and definitely worth spending an additional $50-$100/night for better quality experience. Can't recommend this hotel.

Pros: Nice sized room. With comfortable bedding and clean linens. Easy check in and check out process. Appreciated the complimentary WiFi

Cons: It would've been nice to know that there was a fee for parking. Also, some of the staff were exceptionally rude as I tried to call with questions. Had to use my own phone because the phone in the room didn't work but didn't complain about that. When I did go downstairs, front desk staff was more interested in carrying on their conversation than helping me and when talking to me, staff were very rude and contrite. Not very friendly in taking with me or making me feel welcome.

Pros: the staff were really friendly!

Cons: the hotel is definitely outdated.

Pros: None

Cons: Wheres the staff ? Wheres the communication ? Wheres my reservation ? They couldnt find anything even though a fax with a confirmation was sent hours ago.

Pros: Room service was tasty and not crazy expensive. All staff members were very friendly and professional. Pool/lounge/bar area looked cool, though I only walked through on this trip and didn't actually partake.

Cons: Bathroom was clean, but felt old and dingy. Shower was an awkward size - too small to be a real bath tub, but had a bathtub wall so maybe a very small person could enjoy a bath?

Pros: Faucets are noisy, walls are thin. Pool and courtyard are nice

Cons: It is past its prime

Pros: Room was clean and bed comfortable.

Cons: The bath room was cramped with a toilet that was almost impossible to get down to and up from for an elderly person and with no hand holds the action generally required assistance. Even though a preference for handicapped access was stated we were give a room with stair access. The Hotel obviously caters to air travel. Chages for parking and parking access is poorly represented when selecting a Hotel choice.

Pros: Overall, it was a good comfortable hotel that was average but still comfortable.

Pros: Very nice lobby, grounds. Pool and bar by the pool was great. Bed was comfortable with newer look.

Cons: Bathroom was outdated. Furniture (dresser and night stands) were cheap and outdated.

Pros: Pool area was nice to relax in

Cons: just an average hotel. Need more outlets for charging mobile devices.

Pros: It was nice and quiet. And at a reasonable price. Will be going back for sure when needed.

Cons: Twelve dollars a day for parking. Only 2 towels in the room and on the second day one was removed and not replaced. Towels are thin and worn. Staff at front desk are not friendly or helpful and at times can be rude. Banquet service is poor. Fifty dollars for a pot of hot water. Lobby is nice but behind that things a shoddy and old.