San Antonio hotels in Downtown

Pros: EVERY SINGLE DETAIL to the decor of the place. The restaurant food was exquisite. It was nice and quiet.

Cons: No balcony view

Pros: This hotel "does it right." Also, the staff is amazing and the management knows how to truly care for a customer. There is a reason they are a five star hotel.

Pros: . one good thing did happen. after telling staff of my girlfriend's birthday and our engagement the hotel gave us a bottle of wine. excellent gesture on the staffs part.

Cons: wasn't offered breakfast. website did not indicate that this location did not have a pool. did not clean room after requesting at front desk to have room cleaned. only towels given. was not told valet was $38.00 after tipping all weekend.

Pros: cleanliness and room arrangement.

Pros: The staff was fantastic, the bed was very comfortable, and the location was prime!

Cons: There isn’t a pool.

Pros: Beautiful hotel and an equally nice staff.

Pros: Room and location.

Cons: The Valets and Bellhop (1) were completely rude and incompetent. We waited with about 30 other guests for 45 min to get our car. It was such poor treatment I felt foolish for spending so much to stay there and wouldn’t recommend it to anyone.

Pros: Rooms were great. Staff was wonderful. Location was very centric.

Pros: We loved the location and our room. The staff was very friendly.

Cons: The coffee in our room was ok. There was enough creamer for only one cup.

Pros: The attendants were awesome!

Cons: I had a couple issues with the room but they were minor and they were taken care of right away.

Cons: TV didn’t work, previous people left food in fridge, and toilet got clogged.

Pros: Beautiful and clean hotel.

Cons: Hotel was understaffed, check in was not the friendliest experience, valet was horrible (took an hour to get our car pulled up at 10am).

Cons: late at night we received a notice at 11am water would be cut off, so it hurried our stay at the hotel.

Pros: service staff are very courteous, great location, nice dinning, clean, complimentary internet

Cons: small customer loading zone

Pros: Security was good

Cons: There was blood on the sheets and the handle bar in the tub was sticky and filthy . I was so disgusted. Also it’s a high price hotel and you have to pay for $19 for parking . Not cool

Pros: Hours for breakfast were good. The food was hot and there was plenty to go around—nothing ran out.

Cons: There could have been different variety of meat and bread items from day to day. The same items were served everyday.

Pros: The close proximity to our daughter’s apartment.

Pros: The bed was awesome

Cons: Nothing

Pros: The breakfast and the 5:30 kickback. They save a ton of money versus eating on.the Riverwalk or in downtown San Antonio. The hotel also has an exit directly on a populated part of the Riverwalk. And they have on site parking with unlimited in and out.

Cons: Due to the coronavirus, the hotel was mostly empty. They could have given me a room with a better view. It would have been better to not have a room next to the elevator, directly over the lobby, and just above the noisy brick drive.

Pros: The good and staff were amazing! We also thought the bed was super comfy!

Cons: The shower wasn’t very clean. We found several hairs from the previous people who stayed there.

Pros: Location, breakfast included

Cons: Had problems with the water in the shower

Pros: Location

Cons: N.A

Pros: The location was great ! And the rooms were comfortable and the beds so cosy. I slept so well! I also loved that there was parking available. Made it very easy to arrive. The staff were friendly and approachable.

Cons: I was less than impressed with the cleanliness of the hotel. The hotel had put in place some good measures to protect their staff from COVID which was very good to see but I didn’t feel there were very good measures for the guests. People were not required to wear masks, none of the tables in the main area were being cleaned between guests , I’d recommend they put out wipes so people can do their own cleaning if staff isn’t available. The pool area clearly hadn’t been cleaned frequently and was really busy even though we were told there was a reservation system in place. Our room had loads of biscuit crumbs on the floor when we arrived which made me question how thoroughly it had been cleaned. I just felt a bit uncomfortable to be honest. In normal times all of this would have been ok, but they need to step it up during these times.

Pros: Location. Happy hour. Rooms. Staff

Pros: The room was huge. Very comfy and the location is perfect. Walking distance in most of the attraction downtown.Staff were friendly. We enjoyed our stay and we'll definitely stay again here when we come back..

Cons: None

Pros: Bed

Cons: Told us ok to bring pet. So we did and they charged us $250 without telling us.