San Antonio hotels in Northwest Side

Cons: Breakfast

Cons: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.

Cons: Everything closed very early. Bar and restaurant closed to early for this being a "stay within" place.

Cons: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.

Cons: It took housekeeping almost the entire day to clean our room. One day it didn't even get cleaned!!!

Cons: Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.

Cons: Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends

Cons: 5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.

Cons: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Cons: It is more of a business hotel. Not necessarily made for families nut it was ideal for mine.

Cons: Was not told that the breakfast was not free and would in fact be $10 for each adult until after we had already gotten food and sat down. If it's not complimentary then that should have been stated. They also gave up the room I had paid for and put me in a handicapped room, which she said was a step above what I paid for.. way too expensive in my opinion.

Cons: Housekeeping stole our bluetooth speaker. When we went to report it another hotel guest was reporting a similar issue.

Cons: The a/c was just too noisy and it kept me up a bit at night. Breakfast wasn't too fancy, but it beats having to go out and look for a place to eat.

Cons: My biggest complaint was the breakfast. Now I didnt expect waffle house quality but goodness. The eggs were absolutely inedible tasted like rubber literally. Really long wait for waffles but thats normal.

Cons: Beds

Cons: Room location was a little noisy. We were placed right by a service room and the doors started slamming at 730am.

Cons: Suites only on bottom floor - as per what I was told at check in by Mohammed....shorty cleaning of the room (only made the beds, but didn't leave new towels or take out the trash - even left wet towels on the floor)....front desk personnel were under the impression our room was vacant when we checked out....this last part is not the hotel's fault, but it seemed like the family upstairs was having a tumbling competition every morning that started at 6:30....

Cons: A corner of the room smelled like if some one was sweating off query and placed it in a jar for other people to smell; it smelled horrible. I sniffed around and noticed it was coming from a white spot on a furniture piece (a small cube that served as a seat). The spot looked like dried body fluids. Before I discovered where the smell was coming from, I had placed some shorts, which I use to sleep, on top of that cube while I got ready for bed. When I got the shorts, I noticed they were drenched in that same, horrible, smell; that made me feel like if the rest of the room was just as dirty. Not a good experience.

Cons: Lower cost

Cons: Everything. Was good

Cons: everything was good.

Cons: Rooms were adequate especially for the price. They could be cleaner, no one cleaned the rooms the day I stayed over.. Although they did knock once while I was in the bathroom they never returned..

Cons: Room smelled like Cigarette smoke. The lobby looked remodeled so i thought the rooms would be nicer. was told about free breakfast. Lots of people, not enough tables. They have these egg patties in the refrigerator that you have to microwave..... i have never seen that before. 1 waffle machine...... line of 20. So many people. I got bread to make toast. i ate toast and apple juice.

Cons: Location was hard to get to. No free wifi. No smoking room smelled like smoke. There was an a clean ashtray in the room. Why would there be an ashtray in the room if it is a non-smoking room?? Almost missed the entrance due to a lot of bushes and trees. Entrance not well lit. Since this is on one-way highway frontage road, missing the entrance would cause one to drive a half mile past the motel, go across the highway then a mile back and then another half mile to the motel again. There is a back entrance on the road behind it but the gate was locked closed (I'm sure for security reasons). A small lit entrance sign at the driveway would help.

Cons: The bathroom was small and the beds were okay in terms of size