San Antonio hotels in Northwest Side

Pros: Everything was so amazing definitely will be back on the regular

Cons: Couldn’t find anything that I didn’t like

Pros: Very nice and helpful concierge, Mr. Ruiz.

Cons: Staff at the door nice but overzealous over where you could stop the car for two seconds, probably hotel policy.

Pros: Overall pretty nice scenery. Nice outlook to the city. Hotel has nice outdoor pool and outdoor areas. The rooms were very clean.

Cons: The AC/heater system in the room was annoyingly loud during the night. I shortened the trip by one day and announced this during arrival to the staff at the front desk. At the end I got charged for the total stay including the day that I shortened at arrival. Clarification between booking.com and the hotel was not helping. Cancellations rules didn’t show that a change of dates was included in this as well and is not possible after cancellation date.

Pros: Beautiful view and impeccable service

Cons: Nothing

Pros: It was awesome. Friendly, clean and great location.

Cons: Nothing

Pros: Spectacular environment. I felt like i was on an island!!

Pros: The atmosphere.

Cons: The price of the buffet was ridiculous expensive.

Pros: Hotel was a great experience for my family !

Cons: The only thing i didn't like was that we didn't stay longer

Pros: Friendly staff and comfortable beds!

Cons: N/A

Pros: Well first thoughts it was a beautiful property ,but I didn’t feel like I was really able to enjoy the property.I booked it to take my daughter to enjoy her birthday.Well it was my first time there I saw such good reviews,the first night me,and my daughter tried to explore our selves,and kept getting lost,so I called down to the front desk,and asked ,and told them that was my first time there,and I would like to take a tour,so I could explore,and know what’s all on the property,the front desk said sure we can do that ,just call back in am,or call and leave a message with concierge,I asked the front desk ,if there was a cost she said no.The next day me and daughter walked down ,excited about our day,asked for concierge,and as I was talking to a gentleman,that worked there concierge lady walks up,and he tells her I’d like to take a tour ,and the lady said sure come with me,as we walk to her desk,a gentle is standing there a white guy,wants to ask questions about a wine tour,so she helps him first,while we sit,then I tell her when she gets to me,this is my first time here,I’d like to take a tour,so she stated” so you had one night here ,so you’ve seen part of the property,I said yes me and my daughter tried to walk and see some on our on,I told her I’d like to tour the golf course,and right off the bat,her words were,oh no that’s just for the golfers,”and right away,I could see my daughters reaction,but she didn’t say anything,not once did the woman ask me ,if I play golf,and I do I’m not a professional ,but my husband plays,and my cousin play regularly,so I was kind of scoping it out for them,and the woman just went on,as if she was pushing on me,what she wanted me to know,and see,and not what I the paying customer wanted to see,well my daughter was upset and just walked off,and a few minutes I was telling the woman as she was talking ,thank you ma’am,and just walked off,never saying anything rude,or tell the lady ,basically I felt like you just racially profiled...

Cons: It was pretty that’s all I can say.

Pros: Loved having the kids jump in the infinity heated pool (80-90 degrees)in November. Relaxed in the out door hot tub looking up at the sky and close enough to watch the football game on the tv at the bar and restaurant nearby.Pool hours 6- 12 am amazing.

Cons: Great way to spend our 8 year olds birthday in November thank you

Pros: Nice rooms many amenities

Cons: Food was average

Pros: Close to we’re we needed to go

Cons: No

Pros: Location and quality

Pros: Everything is great, the pool, the food was good. Room was clean and the staff very helpful

Cons: Not a thing

Pros: Breakfast and Happy Hour was excellent

Cons: During Happy hour would like to have listened to some music playing.

Pros: Everything & everyone was the way I expected it to be.

Cons: Nothing

Pros: Was clean and was close to the location that I needed to be at.

Pros: Everything and everyone was great. Can't just pick one thing. We really enjoyed our experience at Drury. Thank You!

Pros: Spacious of the room, breakfast was pretty good and the staff was very friendly

Cons: Fridge and microwave wasnt so clean and no stopper for the sink in kitchen area

Pros: Pool and patio area the best part

Cons: No complaints

Pros: Breakfast was good, warm; there was plenty. The variety offered was good

Cons: A couple of the waffle makers seemed to have broke. Timers and there was no non stick spray at the waffle station to spray on the waffle makers.

Pros: The room was clean and well laid out. The breakfast was very good.

Cons: When they say they quite serving the complementary breakfast at 10:00 am on Sunday, believe them. People were still trying to serve themselves from the remaining food and staff snatched it away.

Cons: Bedroom or bathroom dont lock is my only recommendation

Pros: Breakfast was good- a bit limited

Cons: I called the Marriott number and was assured it was a suite with a separate bedroom/living area. when we arrived, it was not

Pros: I liked everything. Great breakfast choices, clean room with coffee pot, fridge and microwave. Pool was very really nice.

Cons: The curtains would not close all the way but I used a hair clip to close it off. No big deal. I really enjoyed my stay.

Pros: Very nice amenities for the price. The hotel room was on point.

Cons: No

Pros: The beds were comfortable and were the pillow s

Cons: Sometimes there was a smell in the hallway and on my second night my pillows had a bad smell

Pros: The Price and the amenities in the room.

Pros: The staff was very professional and nice. Will definitely visit again.

Cons: The property was very clean and the staff was amazing. There were different options for the breakfast. Staff did an awesome job.

Cons: Bugs in the room. Privacy Curtain did not cover window

Pros: the staff was very welcoming from the moment we walked up to check in. they offered hot breakfast daily and on mon thru wed offer hot dinner / appetizer buffet. There is really nothing I can say other than we will frequent this place again!

Cons: nothing negative what so ever great job!

Pros: The property is getting old and could use some refurbishing the most disappointing part of this day was the unexpected $100 charge for one night for our dog this was not well advertised and doubled the price of our room

Cons: Choice of protein available at breakfast could be better

Pros: Only thing is my door to my room would not lock and I did not notice it up until the second night I was there.

Pros: Staff was pleasant. My room was excellent.

Pros: Convenient location. Places to eat close by.

Cons: Some one walked into my room at 4am. My check in wasnt completed.

Pros: Nothing

Cons: Everything

Pros: Location

Cons: No

Pros: Close to the highway and restaurants

Cons: N/A

Pros: I had a double booking issue but the manager fixed the issue no problems

Pros: Location is quiet and relaxing. Beding is very comfortable.

Cons: AC unit was old and noisy and no vending machines by ice machine. A full service restaurant would be great.

Pros: Absolutely nothing

Cons: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Pros: Our checkin lady, I wish I could remember her name, but she was the most customer friendly person I’ve ever met at a hotel. She was so nice and made us feel welcome right away!

Pros: My expectations were set low because of the bad reviews I had read prior to our arrival. We had no issues with staff or the room. It isn't as clean as other Marriott hotels I've been to but it isn't due to staff, the room just needs updates.

Cons: It is about a 18 to 20 min drive from everything. The room did require repairs but nothing too bad that I would fuss over.

Pros: Loved how comfortable and clean the room was.

Pros: Great location, it is near a lot of places in San Antonio and has a mall nearby.

Cons: Everything was good

Pros: Clean

Cons: Location ok

Pros: The room was very comfortable and neat.

Pros: The price for the room on booking.com was food for that space. My family loved the fact that we had our own space

Cons: The room floors were dirty and the hallway smelt like urine the property could use some detail and deep cleaning services

Cons: Because of the remodeling there was limited seating space for breakfast, so we had to eat in our room on the 3rd floor. They were out of eggs and so I had to make a second trip down maybe 45 minutes later. Normally on booking.com they charge my cc card when I book, they charged me at hotel, so I'm not sure if ive been charged twice are not

Pros: Location & breakfast will be the reason for booking again & again!

Pros: Close to UTSA, clean, always comfortable

Pros: Pool and hot tub but that is all. Room was dirty.

Cons: Under construction, rooms are thin walled so we could hear everything. Our room was beside the elevator and we could hear it constantly. Our room was on the highway side and we could hear every vehicle that passed all night long. The bed was uncomfortable

Pros: Very large room, good amenities, it a complete kitchen, free breakfast. Near six flags , la cantera shopping mall, and the rim center.

Cons: There was a renovation of the walls in the ground floor which made it kinda difficult getting in and out of the hotel. The room is kinda old but clean

Pros: Has potential. Location. Staff sure tried. Night clerk had systems issues. He did the best he could. Help him be more successful... Get systems working right. Check out clerk was friendly. Might be good if h/she is more inquisitive about room...

Cons: Room lock was in need of repair. It was late, so I just dealt with it. Room really not that clean. Showerhead needs to be looked at. Check in was odd, not clerks fault. Should not have paid more than $-- for this room, had it been earlier, I wo

Pros: the breakfast is not so good but all hotels this kind is what they have

Cons: The smell in the hallway to my room

Pros: Breakfast was great! Location very near to University Of Texas at San Anotnio. Loved everything!

Pros: Price

Cons: It's not good for sleeping. Can hear everything outside and even more from the highway.

Pros: Liked the room with the kitchen. The soap, shampoo and conditioner was great. Bed was ok...the staff was very nice.

Cons: I had everything paid for prior to our arrival and still had to be at the front desk about 20 minutes to check in even though it was just us there checking in. The key never worked for the door had to reinsert it over and over. The A/C unit was very loud every time it came on. I called down to the office after about 20 rings I hung up (twice) then finally on the third time someone answered and asked if I could hold. She came back about 3 minutes. I asked for a late checkout she said we usually don’t give late check outs to odd numbered rooms (what??? Never heard that one before) she did give me one though. The shower head was ok, but it did squirt wart in different directions...water pressure was good. The breakfast/dinning area was ok, it just looked run down and out of date. The property was under a little construction, so MAYBE some of these things will get worked out sooner or later.

Pros: Clean & Roomy

Cons: No smoking