San Antonio hotels in Northwest Side

Cons: Was not told that the breakfast was not free and would in fact be $10 for each adult until after we had already gotten food and sat down. If it's not complimentary then that should have been stated. They also gave up the room I had paid for and put me in a handicapped room, which she said was a step above what I paid for.. way too expensive in my opinion.

Cons: Housekeeping stole our bluetooth speaker. When we went to report it another hotel guest was reporting a similar issue.

Cons: It is more of a business hotel. Not necessarily made for families nut it was ideal for mine.

Cons: 5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.

Cons: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Cons: The room, while mostly good, needed some help. The toilet had stains running down the inside of the bowl, the vanity had a broken panel, the king size sheets kept coming off one of the corners (I guess they weren't quite large enough?), and the shower drain was somewhat clogged.

Cons: The linens and clean towels all smelled like wet towel the bed was hard

Cons: Only in town for 1 night. :(

Cons: Bathroom was not clean. Bathtub was not clean.

Cons: Everything

Cons: We stayed 2 nights in two different rooms (they didn't move us we checked out and need to stay another night…) and second room had smaller TV and no fridge :/

Cons: The AC sounded like a banshee. The carpet was wet and the shower had mold in it

Cons: Dirty, stinked, etc. overall never staying here again

Cons: By the time we got to the breakfast area, there was nothing left to be had. The construction workers that were there ate everything. Coffee was weak and the orange and apple juice was deluted. When the desk man was asked if he was going to replenish the breakfast items, he said "if I need to". So I was forced 5o to get McDonalds two mornings in a row. Would not recommend this establishment to anyone.

Cons: It's just a little run down and the noise from IH10 may bother lite sleepers. Overall I was pleased with my stay.

Cons: The non smoking rooms smell like smoke all over. We asked to change rooms and the new room had hair all over the place, pillows were dirty, carpet full of black stains, just nasty overall. The a.c. sounds like a vacuum. Breakfast was very poor, old bread and dirty silverware.

Cons: The bath tub was a little run down and overall the property was older and it showed.